Eureka Forbes — Water Purifier not working.

 
4 Reviews
India
 Sunil Kamath
We have been following up for repair of the water purifier of the company which is under maintenance contract from 2006 to 2008, which is not functional from the past 2 months.

However, for the current year 2007 the company has not bothered to service the water purifier as a result the machine has stopped operating, We have been repeteadly calling them their call centre since the past 1.5 months and informing that their technician can come any time after 6.30 p.m. in the evening or on Saturday or sunday or any holiday, but to no avail.

Is this the way customers are serviced by the company, even though they are promt in claiming their AMC every year, Infact now a days they claim AMC for 2 years and do not bother after that, but they would definately come during the last days of the warranty expiry and furnish the new contract for AMC.

This thing should be stopped by reputed company like Eureka Forbes.

Regards,

Sunil Kamath
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

water purifier-2 years — not working

I FEEL PITTY TO SAY THAT I HAD COMPLAINT TWICE IN YOUR OFFICE. BUT THEY ARE NOT TAKING SERIUSLY. IF YOU ARE GIVING SUCH A TYPE OF SEVICE PLEACE TAKE BACK POUR PURIFIER.

ANUP FRANCIS
MARIYA BHAVAN
KRISHNASWAMI ROAD
COCHIN-682035
PH: [protected]

Eureka Forbes/Water purifier — machine not working

sir i have purchased water purifier of booster model from above mentioned company in[protected].
in year 2008 in done 3 years service contract with the company.
they have changed the carbon and pre filters at once after this.
but from last 45 days the same machine in working, it is not sucking and delivering water .
i have given complaint to company franchise office at belgaum on[protected] via telephone.
still to day they have not entertained my complaint.
my address is as follows
Jinendra Patil
post-ankali 591213
tal-chikkodi
dist-belgaum
karnataka state, India.Mobile-[protected], [protected].

Eureka Forbes/Water purifier — Non delivery of machine

I have booked the order of Water Purifier - Model - Infinity and made the total payment on 06.10.09 but as on date the machine is not delivered. When i tried to contact all concern person they are simply giving the false promises that it will be deliver toaday,this is going on since the 08.10.09. Hence i have booked the complain 15 or 16.10.09, now a person is contacting me from Banglore (Eureka Forbes) is asking me contact details which i have sent, but it seems, this person is not getting my mail???????

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    Customer satisfaction rating
    54%
    Complaints
    5497
    Pending
    1842
    Resolved
    2516
    location
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
    Eureka Forbes - Water Purifier not working.