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EUREKA FORBES/TOTAL NOVA — NOT PROPER WORKING
eurka total nova Complaints - not propre workingView all eurka total nova complaints
eurka total nova
Posted:[protected] by Virender Kumar Send email
not propre working
dear sir, Eureka Forbes India Ltd Complaints - Water purifier is not working
View all Eureka Forbes India Ltd complaints
Eureka Forbes India Ltd
Water purifier is not working
Water purifier is not working properly. Complaint has been raised 05 days back (19/aug/2009). COMPLAINT NO[protected] Till date (17/August/2009), no action is taken on the complaint.
pl find.it
virender kuma
m-[protected]
HOUSE NO- WZ- 283 / 368, VISHNU GARDEN EXTN-1, MADDI WALI GALI, ST.NO-11
NEW DELHI-110018
Eureka Forbes pump model water purifier — no service in spite of AMC
Dear Sir/Maam,Eureka Forbes has signed an Annual Maintenance Contract (service contract) invoice /receipt no 15866881dt.1.10.08.. As a part of the contract, the carbon in the water purifier has to be replaced once in 6 months. The service department didn't bother to do that even after repeated reminders. The worst part is our water purifier is not working for the past three months. When we placed our complaint with the Perambalur office we were asked to call the Trichy office. They promise to send someone the next day and their commitment ends with it. Repeated complaints were made but of no use. When we demanded for the mobile number of a higher authority they gave the no of Mr.Siva kumar ([protected]) who is the Franchisee Dev. Officer. He attended our phone the first time and when we complained to him he promised that the matter will be taken care of, but nothing happened. From the next time onwards he never picks his phone at whatever time we call.
Our contract expires on 30/09/09. So please do the needful to get the water purifier rectified atleast before our contract expires.
thank you
sincerely
K.Anbazhagan
This company Eureka Forbes is creating too much trouble to me . I purchased the RO in approxamately Rs 15, 000/- in July 2009. I have a small family Me, My wife & baby daughter. We use the RO with utmost caution. Two times I complained earlier about it's malfunction. Now again it stopped working again yesterday evening.Now should I leave my Job & do these things on regular basis, Kindly suggest me some way to punish the company severely. The take all cost including service charges, their ad cost, matainence cost & thier profit margin. Go on roads for their products. But after putting money into the product who cares. I am not going to spare this company anyhow I swear.
we are the user of eurika forbes water filter last 6 years.from this march water filter not properly working.your executive mr.amjad said us to replace some parts of water filter .as suggested by him we give him rs.2050/- on 16.7.09., but till today water filter is notworking. we have logde complaint 5-6 times on tel.no.2302080.till today there is not any type of response.
Surf 549 — activate plan surf 549
I manoj niranjan would like to switch over to plan surf 549my tele. no.[protected] account no.11490002
please do the needful
thanks
architect — for activation of the plan surf 549
I, manoj niranjan would like to switch over to surf 549 plan (for unlimited downloading)my tele. no[protected] and my account no. 1149002.
please do the needfull
thanks,
Dear sir,
Total RO was installed on 22 Sep 2009 at the following address, but not working satisfactory such as (a) Machine was running but no pure water was stored (b) Very loud sound from pump.
One of your representative(Mr Ranjit Jha)from your service centre Lazpatnagar(GZB)tele No [protected] visited and suggested that your pump has to be replaced but tll date no action done again I have lodged complaint with GZB service centre regd no 113 on 13 Nov 09, kindly look into and action may be taken immediately.Thanks for immediate action please.
DEEPAWALI PRASAD
A 121 Manakdeep Apt
G3
Shalimargarden Extn II
Sahibabad(Ghaziabad)UP
Contact No [protected], [protected]
Total RO was installed on 22 Sep 2009 at the following address, but not working satisfactory such as (a) Machine was running but no pure water was stored (b) Very loud sound from pump.
One of your representative(Mr Ranjit Jha)from your service centre Lazpatnagar(GZB)tele No [protected] visited and suggested that your pump has to be replaced but tll date no action done again I have lodged complaint with GZB service centre regd no 113 on 13 Nov 09, kindly look into and action may be taken immediately.Thanks for immediate action please.
DEEPAWALI PRASAD
A 121 Manakdeep Apt
G3
Shalimargarden Extn II
Sahibabad(Ghaziabad)UP
Contact No [protected], [protected]
Service Quality of Eureka Forbes Water purifiers is horrible (specifically in Chennai). Every Time Technicians comes and they are inexperienced in handling the equipment. Ultimately they damage some item and can't refit properly. Now I am suffering after my machine attended by a technician (as a part of AMC) who has damaged the same. I am daily chasing their call centre, but of no use. I am really sick of their service quality and most immatured customer care staff who answers rudely
architect — customer ID
am Ms.shailesh Kumar Prajapati HDFC Debit card holder. I dind resive Costmer ID for Net banking. Please regenerate my HDFC Costmer ID and send it to my e-mail add [protected]@hotmail.com my inl corrent Account No: [protected] WE purchased "Infinity" water purifier on 12th jan. 2010. Within one week it stopped working. We had been trying desparetly to get the instrument replaced but everyone has an indifferent attitude. They just believe in selling their machines and the attitude immediately changes once you have made the final payments.
It seems, we have done a big blunder purchasing the Eureka Forbes machine.
It seems, we have done a big blunder purchasing the Eureka Forbes machine.
Kind Attn: Eureka Forbes grievance team,
Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….
Kindly note that on Dtd: 02.02.09 we have purchased the subject product. Further pls also note that on Dtd: 22.02.10 we have found in the machine out coming water was coming drop by drop instead of coming as in flow generally it should be, and also the water is not coming out of the blue piping. So therefore we have called to help line and on the same day the service person came and he has advised that the “Membrane” is not working and have to change which will cost 2345/- as well there is another part which we are not aware of will cost 180/-.
According to him we will only able to understand to get it fix the machine we will need to spend approx 2600/-rs. But we refused to spend the 2600/-rs on same and sent the service person back to giving him written feedback.
We would kindly request you to pls do the needful as we will not going to spend any single penny for repairing on 1yr old reputed brand product. Also I would kindly ask you to pls clarify why yr sales person do not give us detailed info when they sold the product {pros or cons}. I was not aware that we are getting a warranty of 12/15 mnth or etc on nothing. Don’t you think it is really impossible deal when some one spent 10000/- and in one yr the maintenance cost will be 2600/-rs. This is really not justified.
We kindly req you to pls get it our machine fixed as we are not going to spend a single rupee on same.
Thanks for yr acceptance in advance.
Sumeet Talwar,
Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….
Kindly note that on Dtd: 02.02.09 we have purchased the subject product. Further pls also note that on Dtd: 22.02.10 we have found in the machine out coming water was coming drop by drop instead of coming as in flow generally it should be, and also the water is not coming out of the blue piping. So therefore we have called to help line and on the same day the service person came and he has advised that the “Membrane” is not working and have to change which will cost 2345/- as well there is another part which we are not aware of will cost 180/-.
According to him we will only able to understand to get it fix the machine we will need to spend approx 2600/-rs. But we refused to spend the 2600/-rs on same and sent the service person back to giving him written feedback.
We would kindly request you to pls do the needful as we will not going to spend any single penny for repairing on 1yr old reputed brand product. Also I would kindly ask you to pls clarify why yr sales person do not give us detailed info when they sold the product {pros or cons}. I was not aware that we are getting a warranty of 12/15 mnth or etc on nothing. Don’t you think it is really impossible deal when some one spent 10000/- and in one yr the maintenance cost will be 2600/-rs. This is really not justified.
We kindly req you to pls get it our machine fixed as we are not going to spend a single rupee on same.
Thanks for yr acceptance in advance.
Sumeet Talwar,
Kind Attn: Eureka Forbes grievance team,
Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….
Further on below complaint submitted to “Eureka Forbes” complaint forum would like to update as follows….Dtd 24.02.10
Yesterday I had talked to yr “Eureka Forbes” Call center helpline and after brief discussion with an executive he has given me the Number of Chief service executive Ms. Shabana {Phone# 237197}. However I have talked to her earlier morning and discussed my entire problem having with my product to her, further I am again confused that she was giving me another concerning person address/phone# to re discuss my problem with him. But I am really not interested to take the concerning person address/number and refused to again explaining my problem and ultimately she had written my address.
Although I am here explaining my problem over over over and over again one to another person and I really don’t know how and when it will be end.
Also I am working person and I cannot take or investing my time over and over again to call yr concerning one to another departments.
I will again kindly request you to pls do the needful to fix my product as I do not want to go further on same.
Thanks,
Sumeet Talwar,
Dtd: 23.02.10
Kindly note that on Dtd: 02.02.09 we have purchased the subject product. Further pls also note that on Dtd: 22.02.10 we have found in the machine out coming water was coming drop by drop instead of coming as in flow generally it should be, and also the water is not coming out of the blue piping. So therefore we have called to help line and on the same day the service person came and he has advised that the “Membrane” is not working and have to change which will cost 2345/- as well there is another part which we are not aware of will cost 180/-.
According to him we will only able to understand to get it fix the machine we will need to spend approx 2600/-rs. But we refused to spend the 2600/-rs on same and sent the service person back to giving him written feedback.
We would kindly request you to pls do the needful as we will not going to spend any single penny for repairing on 1yr old reputed brand product. Also I would kindly ask you to pls clarify why yr sales person do not give us detailed info when they sold the product {pros or cons}. I was not aware that we are getting a warranty of 12/15 mnth or etc on nothing. Don’t you think it is really impossible deal when some one spent 10000/- and in one yr the maintenance cost will be 2600/-rs. This is really not justified.
We kindly req you to pls get it our machine fixed as we are not going to spend a single rupee on same.
Thanks for yr acceptance in advance.
Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….
Further on below complaint submitted to “Eureka Forbes” complaint forum would like to update as follows….Dtd 24.02.10
Yesterday I had talked to yr “Eureka Forbes” Call center helpline and after brief discussion with an executive he has given me the Number of Chief service executive Ms. Shabana {Phone# 237197}. However I have talked to her earlier morning and discussed my entire problem having with my product to her, further I am again confused that she was giving me another concerning person address/phone# to re discuss my problem with him. But I am really not interested to take the concerning person address/number and refused to again explaining my problem and ultimately she had written my address.
Although I am here explaining my problem over over over and over again one to another person and I really don’t know how and when it will be end.
Also I am working person and I cannot take or investing my time over and over again to call yr concerning one to another departments.
I will again kindly request you to pls do the needful to fix my product as I do not want to go further on same.
Thanks,
Sumeet Talwar,
Dtd: 23.02.10
Kindly note that on Dtd: 02.02.09 we have purchased the subject product. Further pls also note that on Dtd: 22.02.10 we have found in the machine out coming water was coming drop by drop instead of coming as in flow generally it should be, and also the water is not coming out of the blue piping. So therefore we have called to help line and on the same day the service person came and he has advised that the “Membrane” is not working and have to change which will cost 2345/- as well there is another part which we are not aware of will cost 180/-.
According to him we will only able to understand to get it fix the machine we will need to spend approx 2600/-rs. But we refused to spend the 2600/-rs on same and sent the service person back to giving him written feedback.
We would kindly request you to pls do the needful as we will not going to spend any single penny for repairing on 1yr old reputed brand product. Also I would kindly ask you to pls clarify why yr sales person do not give us detailed info when they sold the product {pros or cons}. I was not aware that we are getting a warranty of 12/15 mnth or etc on nothing. Don’t you think it is really impossible deal when some one spent 10000/- and in one yr the maintenance cost will be 2600/-rs. This is really not justified.
We kindly req you to pls get it our machine fixed as we are not going to spend a single rupee on same.
Thanks for yr acceptance in advance.
Kind Attn: Eureka Forbes grievance team,
Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….
Going forward with below complaint would like to update you as follows.. Dtd: 24.02.10 Approx Time 15.00hrs, , , ,
Your executive/SERVICE person has come to visit and go thoroughly with the machine and replied that there is nothing wrong with “Membrane” and only fault is with filter candles??????????? Strange one more new story!!! So in that new case we will have to spend only 500/-rs and machine will start working again but we refused and send him back because of the following facts and we kindly ask you clarify the same…..
1. Why did the earlier service person said that “Membrane” is not working”?????????
2. Why did the person came today and said that nothing is wrong with “Membrane” and only change the filter candles”
3. Don’t you think there is huge gap an amount of 2645/-rs and 500/-rs,
4. Don’t you think that either the earlier vist person is not technical enough or the one visit today??? Who we will trust?
5. IN SIMPLE WORDS WE ARE GETTING HARRASED AND CHEATED.
With above 1-5 points how one cannot lose his trust since there are contradictorily replies form “Eureka Forbes” service team.
Also now the question is what one can do in this confusing situation as day today the statements are changing.
As on this moment we will receive no reply from yr side and this is my 3 consecutive reply in 24hrs.
Pls replies on same to avoid me go further to take any action on same.
Sir this is not my job to writing you over and over again and calling your help lines over and over again and at the end I will leave nothing but broken one yrs old machine.
Thanks,
Sumeet Talwar,
Sub: In reference to Customer ID# [protected] under product purchased RE system {Model-Reviva}, I would like to bring yr kind attention as follows….
Going forward with below complaint would like to update you as follows.. Dtd: 24.02.10 Approx Time 15.00hrs, , , ,
Your executive/SERVICE person has come to visit and go thoroughly with the machine and replied that there is nothing wrong with “Membrane” and only fault is with filter candles??????????? Strange one more new story!!! So in that new case we will have to spend only 500/-rs and machine will start working again but we refused and send him back because of the following facts and we kindly ask you clarify the same…..
1. Why did the earlier service person said that “Membrane” is not working”?????????
2. Why did the person came today and said that nothing is wrong with “Membrane” and only change the filter candles”
3. Don’t you think there is huge gap an amount of 2645/-rs and 500/-rs,
4. Don’t you think that either the earlier vist person is not technical enough or the one visit today??? Who we will trust?
5. IN SIMPLE WORDS WE ARE GETTING HARRASED AND CHEATED.
With above 1-5 points how one cannot lose his trust since there are contradictorily replies form “Eureka Forbes” service team.
Also now the question is what one can do in this confusing situation as day today the statements are changing.
As on this moment we will receive no reply from yr side and this is my 3 consecutive reply in 24hrs.
Pls replies on same to avoid me go further to take any action on same.
Sir this is not my job to writing you over and over again and calling your help lines over and over again and at the end I will leave nothing but broken one yrs old machine.
Thanks,
Sumeet Talwar,
Eureka Forbes — no service in spite of service contract
dear sir/madamwe own an aqua guard water purifier model i-nova for which we paid for a service contract of 3 years to the company, we paid Rs.2850/- for the contract. its been 2 years since no one has attended us even once. when we call them we get assurances that the technician will come soon but doesn't. it has been 5 days since we have complained in their company and yet no one has attended to our complaint. we are having alot of problems due to unhygienic water. kindly look into the matter at the earliest and oblige.
yours truly,
Farida Amreliwala
I am eureka forbes customer for the past 12 years. For an urgent purpose, I purchased FORBES easy clean vacuum cleaner, two days ( 03.04.2010) back from Ratna Firm house, Trichy. The fittings provided with the model is not suiting and so i couldn't use the product.I am totally dissatisfied with this model. So Today i went to the shop where i purchased to inquire about the same and exchange the product. But they are saying as we used it they cant exchange. But in your site it is mentioned that if we are not satisfied with the product we can change it in a week time after purchase. suggest me a way to get another model or money return.
I purchase total gold nova water purifier from Eureka Forbes in 2008. First of all I ran from pillar to post to get the free services provided by the co on the product. Thereafter in 2009 I get into AMC with the co on the condition that they will provide the full satisfactory service to me. I lodged for the sevice on 28-Mar 2010 & was given[protected] as the complaint nio & assured that the technician will visit in next 24 hours.I waited till 3rd April 2010 & after called up at their Euro Helpline No[protected] I was given another newe complaint number 57674814 on the same day. Its 6th April & no action has been taken. Can somebody help me ?
Eureka water purifier RO Model — No Service support
Dear Sir,I have bought Erueka Forbes water purifier in the month of January 2010 and got installed on Feb12 2010 Next day itself i noticed overflowing problem and they said swith off and till now now one has turned up or enquired about that too then on last friday it stopped working ans again i called service people they said they will on saturday but no one has turned up
Now we dont have water and we r struggling to get water for drinking
Pls do the needful
Thanking You
Surendra
Eureka Forbes — no service in spite of amc
do not buy anything from eureka forbes.they sweet talk before buying the product. worst after sales service.had bought a gold nova purifier from them 2 years back, which was supposed to their best product.the new product had a faulty main switch which the company dillydallied for over a month. then i was told since the product is new, spares are not available. i was also blamed by the company of not handling the switch properly whereas their own service people used to really manhandle the switch at every visit and TEACH me how to press the switch with LITTLE MORE FORCE.i put my foot down and demanded a refund at which the company finally agreed to replace it after a lot of quarelling. i got the amc done last year. but these guys just done turn up without reminding them. (they are supposed to do it twice a year). now the product is under amc yet no response to complaint made since 22-05-10. complaint no[protected] made on 22nd may. repeated on 31 may,2nd june, 5th june, 8th june and 9th june. i even complained to the service manager yesterday and was promised same day service. nothing yet. in the middle of all this i even got a call saying that someone would come for servicing and since the amc would expire in a few days time and i should also renew the same at the same time. no other outside person can service the product because it is a complex product. so i am stuck with this product and have to shell out 1400 per year as blackmail in the form of amc. STAY AWAY FROM EUREKA.
Dear Sir,
Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.
Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in
Best Regards,
Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.
Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.
Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in
Best Regards,
Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eureka forbes Water Purifier — instrument not working properly
Whenver i am calling on cust. helpline numbr i.e [protected] and comp. no i 81716029 mr. Sachin is not attending me properly moreover it had been more than one week since the complaint had been told but nobody had been to my door so far to prepare the instrument. please attend to my complaint immediately since i stay in chandni chowk i need to srve my family with neet and prurified water.thank you.