[Resolved]  Eureka Forbes / Euro Helpline — No response to complaint since 8th May

To whom so ever concerned,

Dear Sir/Mam,
I Vishal Sharma would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model Compact Cartridge since yrs.We are on an annual service contract that we annually renew.

On the 8th of May i called their helpline to complaint that my aqua guard was giving me trouble it keeps going off every few minutes & i cant fill any drinking water that they need to send someone urgently the complaint no they gave me was.[protected].they promised that a technician would come the same day or latest by the next day which was 9th May.
It is the 10th of Maythat I making this complaint as they always c
claim to provide help on the same day, since it is a matter of drinking water safety.
I called them on the 9th as well as the today to follow up each time they apologized & assured the person will come the same day in next half an hour but all in vain
What is the meaning of having an annual contract or a service help line in the first place.You can understand how important it is to have drinking water especially considering the no of ppl we are at home.I kept requesting to them that we have to buy mineral water which is expensive that this should be treated as urgent.

This is not the first time that these people have been negligent.
I sincerely request you to teach them a lesson.When it comes to selling products these people are all over the city but come time to service their products this is the attitude.

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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


My complaint for getting paper bags(as they are not available in the market) for my Euroclean2000 is pending from ONE YEAR.
Until today the authorities concerned have thrown me from pillar to post, but NOT PROVIDED the required paper bags.
They are sitting there in the call centre. No supervising from top mgmt, they are just waiting for thier fat pay cheks sitting and gossiping

No response after 18 days, even in warranty from 15th june till date of continuos calling, even their supervisors like Ms. Mehnaj etc are worthless junks. no customer respect, all false promises. All calls being recorded no action are taken on them.

This way Eureka forbes will close down soon for their total management who cannot take of their customers, already recommending to my friends & printing in the newpapers to avoid eureka forbes goods for their worst in the world after service
Inspite of taking the annual contract, the services are never regular & upto the mark.
In my last contract, they did not cover the no. of services also & were not ready to change the chalk after a year also insisting to renew the contract.
For every complaint about the irregularity they give a silly excuse of Home locked during their visit. Totally baseless justification!!
I had bought a Eureka forbes from the outlet in Nirmal Lifestyle.I agree with Mr. J sharma completely. the call centre executive instead of empthasing with and understanding the customers issues keeps repeating pre-programmed statements like " let me confirm your address" " Mr Pinto I totallly agree with your problem"

They claim that their service executive will come between 10-3.30 pm. Despite waiting for the whole day for the sales executive to come when we left home at around 6 we find that the service executive had turned up at 6.30 p.m

I fail to understand as to how when Eureka forbes commits to customers that their service executive would come between 10-3.30 pm how come he turns up at 6.30 pm?

I would request you to kindly address this issue at the earliest failing which I would have to write a complaint in the Times of India against this so called sham. The complaint number given to me is 8055 8877
I have also taken an AMC and as per the contract they were supposed to come for the visit in July, and this is October and still I can not see any sign of anybody. Keep calling them and you will hear "will be done today madam". If at all Eureka is listening, please take care - the world is liberalized today, your working model will no longer work in today's world where people have tons of options. If you have to save your company at all work towards your customer care. Anyway nobody I know will be buying Eureka now...with this pathetic service attitude.
please provide me the contact no. of ant exective/plumber for re-install my R.o system after my shifting in new house.
my Add is F-44, Sector 40, Noida.
Pl. do the needfull ASAP.
My Contact No is. [protected]
I purchased RO water purification system from Eureka Forbes. They told me that their office is situated next street to my house and if any complaint is there they will attend the problem immediately. They also asked my date of birth and told me that they will send me some gift for purchasing the RO water system. Till date I have not received any gifts from them but I am not bothered about the gift. When my RO machine was not working I made a complaint to the help line no.39883333 they came after one month telling me the reason that they are unable to trace my address (while purchasing they told me that they are in the next street). He did some repair work and after he went the system was not working. Immediately I rang up the helpline no.39883333 telling them that there is no drinking water in the house, please send your person immediately. They have not sent. When I telephoned again they told me that you have made complaint only yesterday, how can u expect us to come immediately. This is the way they reply. I inform all the readers of this message that the service offered by the company is useless and we should not believe their sugar coated words. Any way I have to live with that machine since I paid Rs.14, 500/- for purchasing the machine
They are Bloody in attending problems
My Euroclean 2000 is idle for the past two months due to spark coming from the motor. I had complaint this matter to the help line department more than 5 times but no response from their side they are not even bother to attend the complaint. we have to take legal steps towards the company that no consumer can suffer further.
I thought I would vent here my problem with Euro helpline . But when I see that some of you good people have been trying to get attention from them for the past 15 days and more, I realise that my problem is only just beginning. It is day-4 now since I made a complaint about our RO filter and all that I have after making about 8 telephone calls to 39883333 is assurances after assurances that the technician is on his way and would be there any moment. I realised that this is only a ploy to try and keep a customer quiet. I agree that this is perhaps the most badly managed customer care department of any company. The public sector is better by far. Absolutely no empathy for the customer.
forbees can you please give us the latest data on the top twenty richest woman in entertainment cause the current data is old(2007)
I fully agree.

My complaint was registered on 14th Feb and no body has attended since then. I have been calling them three times a day but nothing is happening. I too have AMC in place.
Sir, I am not satisfying with your AMC.
Sir, I am not satisfying with your AMC.
i recently got SHIFTED to Hyderabad . and called the Cust Care on 9th April for reinstallation of the Aqua Guard ...
Till today (15th April ) No technician turned up to my house.
i have to pursue them EVERYDAY ...and they say "we are sorry for incovineince caused"
Do this guys have any clue that i cant drink water with the word SORRY .Can you ?
I dont know why have they kept the Call Center ...They are better for Telephone operators only .
I now Strolgly suggest you to NEVER go for Aqua guard ...
They are not paying my Tel bills for everyday calls to them ...
my Complaint # is : NR0907 .
I am really PISSEDwith the Service and Support.
Please, my sincere request is on since the third week of March to Ms. Yogita and other staff of Eureka to either give me the direct contact number of Mr. S.K. Palekar Senior Vice President (Marketing) or to request him to call me on [protected].

It is sickening to say that all my calls and requests have been unheard of so far.

Can you please assist me ?????????????????????????????????????????????

Worst service . Eureka Forbes is totally a fraud company and I would never suggest to purchase any
item of Eureka Forbes.
I had service contract with your M/s.Aqua Solutions Enterprises, Grantod, Mumbai 400036. I called them on 9th May 2009 for servicing purpose but till date they not give me service. I had called up them twice in a day but they ignore it. So I request you please take action against them so they can do this thing against any customer.

Thanking you
Best regards
This company is a fraud company they took away my old vaccum cleaner and tried selling a new one and when i told them i don't want it they said they would give me back my old vaccum cleaner and the money of Rs 2400/- now its more than 3 months and they have not bothered to return the vaccum cleaner nor the money and they have all rowdies in there office and those people raise their voice and speak to you that it is so hard for you to be in the office.

NEVER BUY ANY OF THERE PRODUCTS. they just cheat us of our money.

they should be ashamed of themselves, they say they are friend for life, do they mean what they say. i swear i never want such a friend as them.

And there website says Winner of awards on Customer Responsiveness. it is better if they change it, they have never ever solved any customer queires. They don't have any trained person on customer service in their office.

Such a pathetic company in today's world when most of the companies give such importance for customer service this is the one which doesn't bother of customer once they have sold there product.

Terrible never have come across such horrible company. i have already told my friends to be aware of this company.

Improve your service or prepare to shut down your company.
Dear Sir,
I had taken AMC for my water purifier in Jan 2009 for which one servicing was done at that time only. Subsequently it developed a problem for which for over a month I have been trying to chase your service centers . The main center is in sector 7 . When you phone them either they dont pick up or if at all they do when they realise that its some complaint they transfer it to another line which no one picks up. I think this is most rude behaviour . Or they tell you to contact the sub service centres who are in sector 45.
These people are even one step ahead, they never pick up the phone. Anyway finally after a lot of phoning they came and changed the transformer and again after 2 days it stopped working and one Mr Harish came and tried to rectify the problem but he couldnt and so took away our water purifier claiming that he would have to take it to the workshop. Since then He has not turned up and neither is he picking up the phone.
Please look into this matter urgently. Otherwise I think the only recourse left would be the consumer court. What to talk of ever going in for a AMC, I would never like to go in for any of your products. Please look into this urgently.

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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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