[Resolved]  Eureka Forbes / Euro Helpline — No response to complaint since 8th May

To whom so ever concerned,

Dear Sir/Mam,
I Vishal Sharma would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model Compact Cartridge since yrs.We are on an annual service contract that we annually renew.

On the 8th of May i called their helpline to complaint that my aqua guard was giving me trouble it keeps going off every few minutes & i cant fill any drinking water that they need to send someone urgently the complaint no they gave me was.[protected].they promised that a technician would come the same day or latest by the next day which was 9th May.
It is the 10th of Maythat I making this complaint as they always c
claim to provide help on the same day, since it is a matter of drinking water safety.
I called them on the 9th as well as the today to follow up each time they apologized & assured the person will come the same day in next half an hour but all in vain
What is the meaning of having an annual contract or a service help line in the first place.You can understand how important it is to have drinking water especially considering the no of ppl we are at home.I kept requesting to them that we have to buy mineral water which is expensive that this should be treated as urgent.

This is not the first time that these people have been negligent.
I sincerely request you to teach them a lesson.When it comes to selling products these people are all over the city but come time to service their products this is the attitude.

PLEASE HELP ASAP
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Aug 14, 2020
Complaint marked as Resolved 
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I am a terribly disgruntled customer of Eureka Forbes. I have called not less than 5 times on their Eurohelpline and the person at the call sentre seems like a prerecorded voice repeating the same statements everytime... It is really irritating when you have to call so many times and nobody seems interested in the aquaguard they sold us. Whe they sold us they said dealers and service centres are present in Panvel but I keep getting calls from the service centre in Vashi each I give a reminder call and then they direct me to the Panvel service centre. If I have to make so many calls myself, then what is the use of paying the call centre execs in the first place?

I started calling Eurohelpline in the first week and this is the last week and my problem has not yet been resolved so I have decided to just dismantle my useless space wasting Aquagaurd and use Zero-B instead. I am at least able to give my children water without having to boil and cool everytime which I have been doing since the first week of June for about 20 days now.
i am staying at D-4/304, Kailash Lokdahara, Kalyan-east, Dist.Thane.i got contract with aqua for 02 years but from last 08 months no body came for my aquqa purifier servicing.

My Contact No.[protected]/[protected].
pls do the needful,
thanking you,
Mr.Sunil A.Jdhav.
I agree with all of the above comments made, the customer care of Eureka Forbes is useless. I had bought an RO water purifier on the 13th of April 2009, it worked exactly for one week and then stopped. I made a complaint with 'Kohinoor Marketing' (authorized service center) who had sold the unit to me and pursued them for over a month and finally they stopped taking our calls. Due to the lack of response i finally called the Eureka Forbes helpline twice once in may (complaint number 8129695) and again in June (complaint number[protected] who also didn't take up the issue. its has been three months now i have a water purifier costing Rs.10, 000 useless and have to buy Bisleri bottles.

I thought i was one of the only people in this kind of a mess but apparently this is a regular as far as Eureka Forbes is concerned.

Please tell me what course of action can i or should i take.
Dear Sir / Madam

Plz send your toll free number.

Tks

Rezwan
I HAVE PURCHASED A NEW RO SYSTEM IN NOVEMBER 2009, WE ARE NOT GETTING PROPER QUALITY OF WATER. I HAVE LOGDED COMPLAINTS SEVERAL TIMES BUT NO RESPONSE IS RECEIVED DESPITE THEIR PROMISE OF RESPONDING WITHIN 24 HOURS,
THIS IS UNFORTUNATE WITH SUCH REPUTED COMPANY. WE ARE DISAPPOINTED. PLEASE HELP.
ARADHANA BAGGA, 1008 2ND FLOOR, MUKHERJI NAGAR, DELHI 110009. MOBILE NO. [protected].
Looks like there has been deterioration in the service quality of Eureka Forbes in the recent past. My complaint for leaking external cylinder in unattended for past 4 weeks. Now the unit has developed another fault and works intermittently. Everytime I call the Helpline, I am assured that the service person would visit my place and attend to the problem.
Few days back one person, claiming to be from Eureka Forbes, came and informed me that two side cylinders of my unit have got corroded from inside and would need replacement. For this I would need to pay Rs 3200.00 as it is not covered in AMC. Obviosuly I did not trust him and later came to know from my neighbours that the same person had visited other housholds and was advising this to everyone.
please accept my complents regarding euro aqua gards issuee. please call me for details information.
This is santhi from Chennai. We bought an AMC for 2 years. For the past 1 week, our unit has some problems in its working. The customer care no 39883333 was also called and THERE WAS NO REPLY AT ALL from the other side. Only the recorded voice was heard.

Do take immediate action or else be facing the CONSUMER COURT.

Santhi.
I also made a complaint last time, after 20 days... but no proper repair..But, again i made a complaint 4 days back, till no reply.

sethu/Chennai
I have been using Aquaquard RO since three years and when i called up for a serivce no one turned up and everyday i call, i get the same resposce " we will send our technical persontoday without fail".. and am hearing this from march 8th ...And to others who have pasted here ..Is there any response from the company side ????? Any use in typing over here ? plz let me know .
Yes, it is really poor service by Euro helpline. Last two times I waited for some 15 days to get my pruirifer clened up for which I had a service contract with them. Now this time I want to call them, but the Euro help line does not work. Every time it call, a automated voice welcomes me then play some music and it goes on and on. I am not even ask to choose any option.

Euro Helpline — Helpline not working

The helpline number is not working from last 12 days. Whenever I calls the helpline number 39883333, an automated voice welcomes me and then a music is played which goes on and on. It does not even ask me to press 1 or 2 to select the options or to talk to cusomer.
EUREKA FORBES PROTEC+: A DUMB BOX
DESIGN FLAWS: UNIMAGINATIVE, UNPROFESSIONAL DESIGN

1. It is designed to be put on the kitchen slab. Even if the slab is very large the necessity of placing the machine close to the sink makes it obstructive to cleaning and stacking o[censored]tensils on the drain board.

2. Eureka Forbes has not provided any provision in the design of the machine to mount it on the wall. The customer can buy a mount/ stand/ bracket from the market to hang the machine on the wall: Poor thinking.

3. The machine needs electric power. The machine neither has a light to indicate that the machine is running or the power is on, nor it has a switch. It looks like a dumb box not telling whether it is on or off or whether it is running or not running. A mixie has a switch, a TV has a switch, a drier has a switch and most other machines have switches. Even other models of Aquaguard have switches as well as lights.

4. The water in the tank is not visible as the tank is translucent, and you do not know how much water has collected inside. Opening the top of the machine is not a convenient thing to do or even desirable as it exposes water to contamination. You do not know when to put the switch on your wall off (there is neither the light on the machine to tell that it is on, nor is water in the tank visible to suggest whether the machine should be put off or allowed to continue running.)

5. There are two lights on geysers one of which tells that heating of water is on, and the other light, when it is on, tells that heating is complete for the time being. There are lights on battery chargers of cameras, and on lap tops which turn from yellow to green to indicate that charging is complete. Eureka Forbes Protec+ keeps you in dark.

6. The machine has a container. The user would put the machine of[censored]sually when the container is full. There is no easy way to find whether the container is full or not and if you let the power remain on the machine continues to run even when the container is full: My machine was installed yesterday (July15, 2010). The power of the machine remained on through the night. In the morning water was coming out of the blue pipe: Wastage of water, wastage of power. This would not happen if there were a device to turn off power when the tank was full.

7. I do not know what material the (water) container is made of. It looks as if it the same material as the plastic used in casing the machine. Obviously the casing of the machine would not be made of plastic made to WHO standards (for use in storage of water). Could anyone in Eureka Forbes tell specifications of the plastic used in the water container? The literature that has been provided with the machine does not provide these specifications even though it tells that Eureka Forbes machines are the best.

8. No user manual, giving drawing/specifications of various components of the machine, the installation guide, user guide and trouble shooting guide, has been provided.

I AM NOT SATISFIED WITH THE MACHINE. IT IS A LIABILITY IN THAT IT HAS OCCUPIED VALUABLE, ALREADY SCARCE SPACE ON THE KITCHEN SLAB. IT IS DUMB & IS A PERPETUAL SOURCE OF WORRY BECAUSE IF YOU LEAVE IT TO ITSELF YOU WOULD WASTE YOUR RESOURCES (WATER & POWER).

IS IT POSSIBLE TO GET RID OF EITHER THE PROBLEMS OR THE MACHINE?



MK Chaturvedi
505, Monarch Apartments,
Balda Road,
New Hyderabad,
Lucknow-226 007
Phone: [protected]
E-mail: [protected]@hotmail.com
Dated: July 16, 2010
Date of installation of machine: July 15, 2010
This is the same for most Eureka Forbes products. I bought a vacuum cleaner and am trying to get a replacement dust bag but no luck. Once the product is sold, they care the least for the customers. There is no shop to go to and buy the replacement dust bag, you are stuck with calling the helpline! Think twice before buying a product sold like this without any dealers and shops.
They are the most in this world. I have problem with them, and finally I changed my water purifier.
sir main govind rupani jaipur main rehta hoon maine aquaguard total infinity[protected] ko lagwaya tha jismain[protected] se pani kadwa ane laga maine complante kiya 2 banda nxt day ok kar gaya fir[protected] ko machine off ho gai banda aya bola switch available nhn hai 15 din baad ayega[protected] tak banda nhn aya maine cust care ph kiya 2 bola 15 din aur maine mr taneja ji [[protected]]se contact kiya jinse maine ye puri lagwaya 2 unhone mujhe ajayji [[protected]] no de diya inhone apne head tyagiji[[protected]] ka no diya inko ph karne se[protected] ko ye ok kar gaya par paani leek ki problem aane lagi phir banda aya bola 15 din baad[protected] koake leekage ok kar gaya[protected] ko ye problem fir ane lagi fir[protected] ko auto off hone laga banda aya ok kar gaya leekage k liya fir bola iska part changa karna padega gaya 2 din
sir maine tyagi ji ajayji n taneji sab se bohot req ki sir plz mere 1 saal ka beta ismain se pani peete hai n ismain leekage ki wajeh se jang lag gai hai naye naye pease main 15 din baad se hi problem aa rahi hai plz is pease ko hi change kar do to in sab ne phone receive karna hi band kar diya ab last maine apko compl kara hai agar mujhe aap se bhi response nhn mila 2 mujhe consumer court jana padega
thanku govind rupani
cont [protected]
Respected Sir,

This is to bring to your notice that the company has charged 1000 rs for contract service and is not returning in turn for service as promised by the company they should replace filter parts such as coal, candles, and do appropriate service when required by customer and give four coupns for service but till now after several requests and complaints the company has not attended complaint earlier. The due date of the contract is near to 25 th and last year also they came at the end of the due date to renew but not attended complaints. Now it has been a week after complaint the second complaint no is [protected] four days back actually they have to attend immediately but they simply charge money for service contract, duping people without service.

K. SAnjay kumar, Hyderabad. [protected]
Hi

I had bought R02 last month. The first two days it was working fine and we proposed the same machine to my opposite flats also. They also purchased it.

After one week, water from my R02 flow got reduced and we called Eureka. After several calls, they came
and corrected it. But the water was not flowing fast as before.

Again with in one week, the same problem. We called Eureka, and they told ' Water pressure' is low. But when we checked, the water pressure was very good and the plumber told us it was the problem with the machine.

Now again i had called Eureka last week, and since last week after repeated calls still they are not visiting.

This is purely a new machine and its causing lots of problem.

My details are given below
My customer no - [protected]
My last complaint no[protected]
My mobile no[protected], [protected], [protected]

I am planning to wait till this week end, if they are not responding..i will take the machine and throw at Eureka shop in Velacherry and come back.
I faced the same problem. Service is very disgusting.
I have purchased Eureka Forbes Total Enhance Green RO on 30/12/2011. I had Aqua Guard Classic which I purchased during 2000 and later got upgraded to INova during 2008 which was not attended for Filter change during didn'te 1st year, I was not able to follow up wididn't didn'tem for service since I was not in station. I had later got all didn'te filter replaced on chargeable basis, and didn'ten on it lasted till 2011 Dec. The system required a PCB change which would cost 1350 + Service charges extra. I opted to get it exchanged for a new Total Enhance Green Ro where I got Rs. 1000/- towards didn'te exchange offer. The new equipment had stopped working on didn'te day it was installed due to leakage, it initially seemed to me as if it was an returned equipment which is serviced and fixed. I had approached didn'te dealer who in-turn arranged a service person to rectify it. The same after 4 days got completely clogged, on reporting didn'tis to didn'teir Helpline no one visited our place to attend to didn'te complaint. I tried checking didn'te connections since a quick change coupling was made available, didn'tere was no flow beyond didn'te external 1st level filter. When I checked didn'te element it was found to be torn and didn'te torn external filter medium had blocked didn'te pipe. I reported didn'tis to Eureka Forbes Helpline on 7didn't but to no avail, I tried contacting didn'te dealer but even he didn't respond. There have been numerous followups done till date but to no avail at all. I have had continued pattronage towards Eureka Forbes since 2000 wididn't didn'te kind of response I used to get during didn'tose days, I didn'tink didn'tey have lot of quality problems to attend and have not been able to find time to attend our complaint. Most of didn'te people who had attended to didn'te complaints earlier have been contacted to only findout of didn'teir new job wididn't Kent and Penguin. I only feel helpless wididn't nodidn'ting didn'tat I can do of didn'tis.

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