Eureka Forbes Complaints & Reviews

Dear
Sir/Madam,
We own Aqua Guard Reviva RO Water Purifier and have register a complaint with EFL DIRECT EURAKA FOBES LIMITED, Surya Kiran Towers, Secunderabad-03, #[protected] to 363.

Now over 60 days the water has started overflowing from the storage tank and inspite giving a complaint the serviceman are not responding.

The actual problem is the overflow of water from the storage tank in the purifier but the serviceman are telling to replace the tank.

So can u please see that the tank is replaced or reply to the complaint immediately.
thanking you.
V.Srinivas Rao,
plot no 172,
ravi colony,
mahindera hills,
secunderabad-26.
mob-[protected]

Dear Sir/ Madam,
We have purchased your newest product Aquasure- Platinum recently. As you know, "n" no. of water purifiers from all reputed companies are available in the market. But we've been using your products since 10 years. that's why we opted for it. But now it seems that your company only wants to sell the product. you don't want to do the installation. we had been trying for a week now to get it installed but nobody came even after repeated calls (at least one call per day) for last seven days. the call centre people can only provide request id no. but they are clueless when the service will be provided. they just promise that it will be done today or tomorrow. since 19th August 2009, neither your today has arrived nor tomorrow has dawned. we do not expect such a shoddy service from you. i don't konw whether you will pay attention to this complaint or not. from this experience i can only expect no responce from your side. but i can promise you one thing that i will make sure, none of our friends even think to buy your products.
Thanks for everything you failed to do.
Yours truly,
Dr. Gauri Bhagwat.
Amitabh Bhagwat.
Thane.

Dear Sir,
I purchased a Total RO water purifier system from Mr. T. Jayakumar ( Cell:[protected], Head Customer Response Center, Eureka Forbes, New No. 8/88, Ground Floor, Valluvar Street, Pallavaram, Chennaia-600043, on July 23rd, 09, & paid Rs. 13500/= (+ my two year old Aquaguard ) from my City Bank Credit Card on same day. Next day I received a pack from Eureka Forbes & got installation on 26th, 09. Right from the first day machine was not working properly. I immediately contacted Mr. Jayakumar & next day one person came from Eureka Forbes & tried to solve the problem & informed that filters of this new machine are not working. I tried to contact Mr. Jayakumar on his cell but his cell was switched off. From that day till today, I am waiting to get his cell working. I made phone calls to several Eureka Forbes nos.[protected], +[protected],[protected] / 26584682 / 26584683,[protected] / 26193635 / 26195750 / 26195751,[protected] / 55517567 / 55517568 / 55517569,[protected] / 22301153 / 22301154,[protected] / 55719441 / 55719442,[protected] / 55712566 / 55712567, 22265355, and Ms. Anu –Kotian –[protected].) & send several mails ( mail ids: [protected]@eurekaforbes.com, eurekaborbes.com/contact-us, [protected]@eurekaforbes.com, ) but I have not received any response from Eureka Forbes. My machine is not working & I am not getting any response from Eureka Forbes. I request you to please take this matter seriously & do the needful.


Hope for a quick action,
Dr. Dharmendra Misra
139, 6th cross road,
Balaji Nagar,
Selaiyur,
CHENNAI-600073
+[protected].

I bought aquasure 1 month ago. I was given a 1 year warranty. Suddenly the filter has stopped filtering . Nothing is getting thru. I cleaned the cartirigde thrice still no impact.
The retailer Anjali Distributor, Pimple Saudagar is giving me false claims about changing the candle etc..

How can the candle be efffected in just1 month. This all cheating the customer...
I am not sure if Aquasure of eureka forbes is doing anything about this product.

I want some quick action to be taken on this. My complete Family is drinking unpure water from last 2 days.

-Shobhit
[protected]

I own a Total Inova water purifier which is giving me problems for the past one month. Every 2 days i lodge a complaint because it goes out of order. In spite of the machine being under AMC, the franchisee 'Bhushan Services" does not change the faulty part but only repairs it. I have written to Eureka Forbes, but till date there is no response in spite of reminders. Looks like they are either ill equipped to handle their customers or they just dont care!! I am totally disgusted with the attitude of Bhushan services( their technicians are rude) and am surprised that one cannot escalate the matter to anyone in Eureka Forbes. The customer services refuses to give you contact details of their Big Bosses!!!

The water purifier unit is under service contract and valid till 29/12/11 vide contract receipt no 16153805. It is not working from 18/08/09. Telephonic complian already lodged. After switching on ang glowing of yellow indication returning back to red indication with blinking. Facing accute water crisis due to non availability of service. Kindly send service personal as early as possible

(Mousumi Pandey)

I bought new aquaguard water purifier, your service representative Mr Ashok Londe fitted(thursday 13/08/09) the purifier and told he will fitt properly tomorrow ie on friday 14/08/09 till now he is nither fitted properly nor called me so please do me afavour what can i do.As a repuated company if your service people are doing such things what custmer will do please help me
Address
Citadel Enclave
A4/203
B.T.Kawade Road
Ghorpadi
Pune36

Water purifier is not working properly. Complaint has been raised 16 days back (30/July/2009). Till date (17/August/2009), no action is taken on the complaint.

Complaint Details:
Complaint No. : 54898150
Place : Chennai (Anna nagar west)
Complaint date : 30/July/2009

An unit of Aqua-guard-Reviva RO system was purchased on 10-08-09 thro a representative (Mr. Dasarathan-N0:9014047) The system was sent to our home on the 11th by courier after we made a full payment. Since purchase we have been provided no support whatsoever by your company represntatives in Chennai. We have repeated called the Group leader- sales on no:[protected] as well as your CSS- Mr dasarathan, to come and install the system. We have been given excuses that they dont have a wall mounting stand and eventually even stopped picking up our calls. I think this is dispecapable for employees of a reputed firm like yours. After a lot of deleberation and studying various competetors we had chosen a Eureka Forbes product--- Unfortunately there seems to be no way of knowing about the substandard services of your employees. I request you to address this copmplaint without delay as this will lead to bad publicity in the press and even a consumer law suit!!

Dr rajasekar ([protected])

The Service Team of Aquaguard is not servicing the machine under warranty as promised by the Sales Person who sold the machine earlier. The delay in service and response has passed the warranty time of the machine. There is no co-ordination between the sales and the service team.
The Service people were ready to service the machine well within warranty period by renewing the warranty to next one year.
The Aquaguard team has not been able to fulfil their promise of performance of the machine (3 liltre water / minute) as per specification shown by the sales person.
Aquaguard is simply buying time to void the warranty period and sell the renew of the warranty for next one year and only repair the machine which actually should be replaced with a new one.


This is the mail Correspondence we have with the Service Team.


Dear Mr. Ajay Vaish,

Thanks for the response, as per our previous correspondence I would again like to reiterate again that the salesman had miss sold the unit and had stated, at the time of selling the machine, that for the first year everything would be covered under the warranty. I would suggest that your sales and service centre should co-ordinate amongst themselves and should settle this once and for all. Also, as stated by your salesman, at the time of sales it should be demonstrated to us that the machine would yield 3 litre per minute.

Hoping to hear from you soon.
Regards
J.S Bhatia
[protected][protected][protected][protected]
From: AJAY VAISH <ajay.[protected]@eurekaforbes.com>
To: [protected]@yahoo.com
Sent: Thursday, 6 August, 2009 6:21:47 PM
Subject: Fw: Issue with Aquaguard installed


Sir,

This is to inform you that the candle of the unit is choked which is not covered in the warranty of the machine and the same was already conveyed by our service technician at the time of the visit and since you are not ready to pay we are unable to rectify your unit.


Regards
ajay vaish
[protected][protected][protected][protected]

From: Jatinder Singh [mailto:[protected]@yahoo.com]
Sent: Tuesday, August 04, 2009 10:45 PM
To: info
Subject: Issue with Aquaguard installed


Dear Sir/Madam,
This is with reference to our previous correspondence with your service/sales centre regarding Aquaguard installed at

Gyan Vaishnav Hotel
16 Vidhan Sabha Marg
Lucknow

Order No: - 006418

Unit No: - 2003907

Receipt No: - 006418


The machine was installed at the above mentioned address on the 12th August 2008. The machine was sold by Mr Arvind Shukla.In true sense the machine was miss sold. We were told that our old water purification machine, which was already in good working order, is not very efficient and the new machine would yield 3 litre per minute.

The machine from day one was not working and at no given time was yielding the amount of water as stated by your salesmen. We have, on numerous occasions, have lodged complaints with the relevant departments. For the past two months the machine is completely out of order .Following is the list of few of our correspondence.

Initially called the complaint number 2230314

Complained lodged on 27/07/09, complaint no 407

Complained lodged on 31/07/09, complaint no 1118

The complaint was also personally lodged with Mr Vaish (Supervisor Complaints)

On numerous occasions we have spoken to Mr Arvind Shukla and he has advised us that we should lodge a complaint about this and the machine should be replaced.

On speaking to the customer service it has been advised that the company would service the machine only if a new yearly service contract is bought. The machine’s warranty ends on the 09/08/2009. The machine is completely out of order for the 2 months. It is quite evident that the customer service is using delaying tactics and are waiting for the time when the warranty period expires.

The installed machine is not working which is causing great deal of inconvenience. This kind of service is not expected from a reputable company like yours.

I would greatly appreciate if you could appoint personnel to look into this matter and resolve the issue as soon as possible.

Hoping to hear from you soon.

Regards

J.S Bhatia

I have brought a new R O Filter from sales executive of Eureka Forbes came at my door step said you can exchange your earlier Eureka Forbes U V Filter with R O one. He said coz of higgher value of T D S in your area the recommends to drink R O Filterd water for healthier life and good life

He said this R O will remove approx 50% of T D S present in water supplied in your area, and we got the same installed at my place now after few days a new exective is coming and checking T D S present water which is filter by the new R O filter he Said this of no use u should install new / upgraded version of this same device he said the person how came and istalled the same have given u fake commitment

U should get this R O Total

Now at the company people are not putting ear to my calls

what should I do ???

I have entered an AMC with Devi enterprises, franchiee and it is valid up to Dec 2010. I have complained in the last week and a technician attended and said that the water will come very slowly. Only if the overhead tank is kept in 3rd floor, it will work properly and he could not rectify our complaint.

The water is coming very slow, drop by drop only. Again another complaint was made on 10.8.2009 and several reminders were given to Ramanathapuram office - Ph.[protected]. No technician was sent to attend the complaint.

If my complaint is not attended, I will be forced to refer the matter to the Dist. Consumer Forum for not complying with the terms of maintenance contract.
N.Selvaraju

Dear All

I have called up Eureka Forbes customer care center on July 28 & my request number is 54855076. for routine servicing as its almost one year but till date nobody turn up for service as the salesman told us that every six months person will be coming from Eureka Forbes for servicing. Since its almost one year nobody turn up so I decided to call the customer care the gentlemen over phone told me the service guy will come in a day or two but till date nobody visited for servicing from eureka in this regard as my water purifier is under warranty. How can you expect me to refer Aqua guard to my friends/relatives, if the service is this pathetic Its more than a week, Would appreciate if you could send service person ASAP, otherwise I have no option other than write to various seniors/other media persons about the pathetic service we have been provided.

Thanks and Regards

B.Rajendra

hi, this is sanjay pandita from Jammu (J & K), we have purchased aquaguard compact on 12 of Aug. 2008 and installed at our home for domestic use. At the time of installation, it was assured us that there will be 2 free services and 1 free carbon change. after six months of installation a free service was given to us by the company.
As the 12th of Aug 2009 (i.e 1 year completion) was ahead, we call company office which is at trikuta nagar, Jammu for service and carbon change.
yesterday on 10th of Aug, 2009, company send a person who told us that there is no 2nd free service as the date of expire has almost ended.

i want to know, whether company is befooling us or the person who has came to our home.
i will be waiting for your kind reply.

We have purchased Aqua Sure Spring Fresh at Vivek & Co in the month of 12/06/2009, The amount of purchase is Rs.13, 250/-. The cheque No is 597929. At the time of improper installation, water tube bursted and severe earth shocked fully in kitchen.After this incident, there are four complaints given to customer care at Chennai office. Phone No: 39883333, Complaint No: 81623330 Gayathri. After 2 days Complaint No: 81612164 Charan, Again after one week, complaint No: 81640253 Charan.but there is no response. I have complaint at Vivek & Co finally.Three persons attended the call on three different days. Still now, same problem. So, I have decided to replace the unit or else i will go to consumer form.
By,
Ramanathan.V
[protected]

I am G. Bhaskaran, residing at Balaji Nagar, Kolathur which I purchase Acquqguard and entered AMC with Eureka Forbes authorised dealer.

My wife called on 4th August 2009 for Quarterly Service and no one has responded so far. Every day she is calling and the concerned people are givning some feedback and they are giving assurance today our service engineer will come and attend your Acquaguard.

I am totally dissatisfied about this kind of service and first time I am facing this kind of problem with Eureka Forbes authorised dealer. My son was suffered sever throat pain and fever for the last two days.

Kindly take the action immediately and arrange the Service Engineer to attend this issue.

Appreciating your early action on this matter.

Regards,


G. BHASKARAN

I recently bought a Aqua guard RO smart water purifier... They haven't installed it properly and i'm calling then (Sales executive, customer care center) for past 3 weeks but they are not bothered to correct it... now they are not even picking the phones... And to take it official i need the invoice, but that hasn't reached me yet... whenever i ask for it they say it'll be sent from their mumbai office and it looks like it'll take a century to get that in this current scenario... Had a very bad experience with this company which calls themselves as good in customer care... but in fact they are damn good in ignorance...

Jayakumar
[protected]

I have purchased water purifier model Aquaflow UV water purifier from 1342- HQ CE(P) Deepak, CSD Canteen. Same has been installed in my home i.e. Kaithwali, PO- Masumpur, Distt- Ballia (UP) PIN -277303 on dated 16 Jan 2009. After 06 month the water purifier stopped the fuctioning. I have contact to Aquasure service center at Room No 303, Samrat Bhawan, IIIrd floor, Ranjeet Nagar, New Delhi, Phone No [protected], [protected] on dated 08 Aug 2009. He adviced me to contact M/S VB Enterprises, 219, Sindiacate Bhawan, 3, Old Rohtak Road, Jakhira, Delhi-35. I approached him on dated 08 Aug 2009, but he refused to repair that water purifier. Sevice center and M/S VB Enterprises are harassing me. Now i am approach to you for needfuul direction so that my water purifier can repair. For this act of kindness, I shall much obligeg to you.

I took an Annual maintaince plan from AQUAPLUS which is an authorized AQUAGUARD service agent.They serviced my machine on the 14th of May 2009, after which my music stopped playing during the water filling.I called them on the21st of May and the standard reply was we will come tomorrow, since then I have contacted them innumerable time sometimes it is some SAMEER, sometimes it is some SHEKHAR that talks to me with the same answer we will come tomorrow but the crooks that they are they never turn up.I regret putting my hard earned money in this product, where the service is so shoddy and run by crooks.Videocon is a cheating company and I would advice all never to buy their products.
The number of this service co is-[protected] and I would be grateful if my product is repaired as my service plan expires on the 28th of August and their mechanic has perhaps removed my music playing equipment or damaged it.

We bought an AquaSure-Ivory, a product of Eureka Forbes on 03-03-09, The product was working fine for four months but started to give problems on the month of July, so we called for service engineers from "AMENDMENT AGENCY", Chennai, (an authorized service center of Eureka Forbes) to solve the problem. Sad to say that they have been working on the product to fix the problem for almost a month, but haven't identified the exact fault till now, and they have literally spoiled the product. Its condition is such that it cannot be brought back to its initial working condition.

I'm particularly not satisfied over the quality of service provided by the service engineers. What I have noticed from this service is that,

i) The service engineers do not have the basic knowledge of the product. They don't even know to open the product for repairs, and have no in depth knowledge on the parts of the system. They literally damage the consumers product in the name of service.

This shows that they lack good training. I have actually confirmed it with the service engineer who came to my home. Instead of giving basic training they are just recruited and asked to learn from repairing consumers products by themselves, where they keep asking their superiors through Mobile for their every move regarding the product.

ii) They don't have the basic care for customers and their products. The way they handle the product at our home right before our eyes is pathetic.

iii) The way they handle repairs is that by some how, by hook or crook they want the problem to be covered and not solved.

iv) They don't have a whole hearted commitment towards service. At the end of the day they want the work to be somewhat done, and are not cared about the way it is done and if the problem is perfectly solved.

How can we rely on such a product which gives problems so soon and not to mention the quality of service which cannot be trusted. We want the authorities involved to take necessary action and replace our product with a new one.