Eureka Forbes Complaints & Reviews

I have entered AMC with Universal Enterprises, Shop No. 11 Suryamukhi Building, Loksurbhi Apt, Nr. Poona Link Road, Kalyan(W) one of the franchise of Eureka Forbes Ltd. for the service of my aqua guard inova for the period 19.12.08 to 18.12.09. During the commencement of AMC the cheque was collected and the candles has been changed and the problem of beep was not sorted out by the visitor. The phone no. given by the franchise was also non responding. The said customer care franchise had never visited for the service of my aqua guard, and I have got it serviced by other shop owners and paid for that. On the end of the service contract day the said franchise agent visited for renewal of the contract and verified my aqua guard and pointed out the malfunctioning area and asked for another service charges for clear out defects. Is it the services offered by Eureka Forbes to its customer? Are the franchise interrogated whether they are providing the adequate services to Eureka forbes old customers. The management of the Eureka forbes is only busy in selling its products, but not giving attention to its old customers. They are loosing faith, and the old customers are not going to buy any new product henceforth. Really it is not my experience of a single year but the same problem was also faced in the previous year. Never go for AMC, never buy Eureka Forbes product, the market has widened and the competitor of the product are in the market. Allow and see also other products and break the monopoly of the Eureka Forbes as they think they are the only and the best in the water purifier field.

Dear Customer care(Eureka Forbes),

We have purchased Total sensa water purifier with a lot of expectation of drinking pure water, as assured by Eureka Forbes, but the reverse has happened. we have placed order in International Trade fair ,Pragati Maidan,New Delhi and Total sensa was installed during December 2008.The service engineers told that the installation is successful and tested. But after a few days, I have found that water purifier is not purifying water. So, Immediately I have given call to Mr. Tarun Pandey and the unit was found to be a faulty one. (your engineer has not found it)(Problem with testing o[censored]nit). Then, after a rigorous follow up with the delhi sales office and Mr. tarun,and many mails to customer support/feedback , I have got the unit replaced. I faced a lot of problems in this, because we are residing in ghaziabad but placed order in Delhi.The territory conflict between delhi and ghaziabad offices made the replacement much delayed.


The problem did not end over there. The new unit starts creating problem like sometimes RO was not working /UV not working /Intelligent unit was not working. So, I called ghaziabad office and the service engineer replaced one by one circuit board with a new one and within four months almost all parts of the Total sensa unit was replaced including tap of the unit.

It created a lot of tension and felt that I have purchased a failure product. So, I started crosschecking with the service engineers of eurekaforbes and confirmed that this model is having a lot of problem and service parts are not readily available at respective offices. This, even I have felt , because whenever I call engineer for some problem, they take minimum one week to two weeks to repair the unit saying it is not available in the stock., and many times they recommended me to replace this model with other ,as it is a failed one. The live example, ten days back before diwali, I have called service engineer because of problem in tap and problem in upper lid which is not closing intact because of that insects are entering into water tank of sensa, but the engineer visited and told it will take more than a week to replace that because parts are not available in stock, still not repaired.

The age of my unit is not even one year, so much problem in the unit cropping in. I don’t know how much problem I am going face in future. Purchasing a good brand, I am penalized time wise, mental tension wise and in future monetary wise. I cannot afford a product with lot of problems. Moreover I cannot keep on track with your service engineers for problems .So, replace my unit with a successful model or refund it.

Unit no. 8003730.
I learnt that Eureka Forbes has modified the Total Sensa model and released.This shows that the Total Sensa is having technical problem.

Expecting a customer oriented approach,



prof. Manoranjan.P.ram.



Chairperson,JK Business School,Member JK organisation

Hi,

I had bought the Aquaguard total RO in June 2009, from that day this product is giving lot of problems. Some time Waste water will continuosly overflows, some times machine itself will not work. I am fully tired of calling your executives for repair. They will simply say that they will come and correct it. After giving complaint like this, one time they came to my home and repaired, then also now its not working. Now your executives itself are telling that, this machine itself is not good and they want to replace it, for that they need complaint and there higher people permission. So please consider this complaint/request and do the needfull.

Please find below my details:

Client No: 6042569

Address:
R S Tolanur, Shanti nagar colony,
Near beerappa temple, INDI, Dt. Bijapur
Karnataka
PIN- 586209

Contact No: [protected]/[protected]

Waiting for your prompt reply and service.

Thanks,
Shashidhar

Product:- AG NOVA WATER FILTER
Customer ID [protected]
The Music system is not operating when water is drawn from the Filter.
Complaints were given to call centre & the following nos are given by them.
Service request no[protected] dt 7/09/2009,
,, [protected] dt 16/09/2009
,, [protected] dt 7/10/2009
Each time the service Technician will visit the house & tell that spare part not available. Assure to repair once the spare part arrives. So far no response.
Again complaint was given vide Service request [protected] dt 4/12/2009.
The technician talks through the phone & tells music system PCB has to be
replaced & the cost will be around Rs 700/-. NO further visit to look at the
AG NOVA.
The service Technicians are irresponsible & careless. After three months they
talk about the replacement of Music system PCB at cost of Rs 700/- ?
Not at all bothered to visit the customer?
Customer service is poor.
WHAT IS THE SOLUTION BY EUREKA FORBES?
N.Subramanya Raju

Right after installation of AQUAGUARD TOTAL NF , the authorised person did not give the IRON FILTER and blatently asked for Rs 2000 more on several visits for installing the IRON filter-
Lodging complaints with the local AQUAGUARD service providers , no arrangement could be worked out .It is now 2 years they have got away with this mischief

If this company is hiring ONLY such CHEATS , why dont we let the world know about them ?


Dr S Ghatak
174/16 N S C Bose Road
Calcutta-700040

We baught the Ro system from Eureka Forbes in 2008. at the time of installation it was assured by the service provider that the Membrane will work for an year. the amc was given to the authorised service dealer. At the time of renewal it was suggested to change the mambrane as the water flow was not up to the mark.
In august we registered a complaint regarding the less water flow, the servie man came but even after the servicing the wanter flow was not up to the mark . In oct he came again and we put the online complaint in eureka forbes website, the person came and put the refurnished mambrane. But the problem is same. and we need 3-4 hrs to get 8 ltr water. Again the service person is asking us to change the Membrane which costs rs 2340/-.

we are just fad up with these services and the cost as well time involved in this.

customer number [protected]
eurohelpline req. no. [protected]

Complained on 7th afternoon;
no response till this time.
not aware when they can send the technician
buying water for the last one week in spite of AMC paying 3600
We now fell cheated after buying eureka machine.
We were lured by TATA name and invested in this.
I have to be compensated for the agony and for the money spent on buying water.
May be they can give the nano water purifier free as compensation

Hi,

I have brought a Eureka Forbes water purifier 3 months before. And my customer ID is [protected].
They already installed the water purifier but they didn't provide the warranty card, service coupon and manual. I have many times in office and sales person (Harish[protected], they are not responding at all.
Even they didn't turn back after delivery of product. I don’t know what I can do for this?
Please let me know if you want any more info.
Thanks,
Subodh
[protected]

I bought a aquaguard classic on nov 25th 2009. a person called loganathan installed the aquaguard. They were so good that before i could keep the phone ordering for the system they came for demo and installed very next day. Brilliant. after 2 days only i came to know that the system had a big crack in the front. Because there was a layer of plastic covered we could not find the fault at the time of buying. For the past 2 weeks i have been calling customer care to replace the system but till date no action is taken. They keep asking my name and address and prmoise will be replaced the same day and this has been going on for past 2 weeks. These are the names of the persons i had interacted.... akila, sarala, sudha, kishore,jayshankar so on... i did not note down first few names i had talked with. A person called Jeenu who is manager for these persons does not even pick his mobile. I think he has prepaid phone and does not want to waste money i guess. What a service they are giving. If this is the case for new proudct imagine the kind of service we can expect down the line. I hope they work according to their concious and take the compalint seriously and replace asap.

I had bought the above mentioned RO system from Aquaguard which is a product of Eureka Forbes. From the first day onwards the customer support provided by the company has been pathetic and is an indicator to the companies ethos. Their field agents are no good than novice plumbers equally pathetic and living upto the companies name. On the first instance after the system was installed no one turned up till the next 48 hrs to make the system functional, despite of innumerous calls to the customer care. Thereafter one day out of the blue a so called agent turns up for the so called regular inspection after 5 months and diagnoses a requirement for a filter change. Thereafter after a few months another agent turns up and after a check up leaves, without even fitting the plastic pipes inside the machine properly. As a result the machine has been leaking continously. On calling on his mobile no which is [protected] ( Rohit Sharma) he says that he is extremely sorry & would fix it. However he does'nt turn up and switches off his mobile. It is really disgusting and annoying.

Purchased Aquaguard RO Silver in 2007. Customer code No[protected] Product code NO.:GWPDAGR0000000. My daughter paid AMC on 2.10.08 Rs.3340 for changing the membrane when I was in USA. I am Retd. Senior Scientist, C.L.R.I., Chennai and I am very wellversed with R.O. system as we are doing a lot of Tannery effluent disposal projects to filter suspended toxic salts during tanning and recycling by RO system to use the pure water for tanning purposes. In my cse, unnecessarily changed the membranes of the aquaguard. I got a letter from your service dept.to pay Rs.3360 for 1 yr. or 6820 for 2 years. When the membranes are in good condition and satisfy all your required specification for pure and hygene, where is the necessary to change the expensive membranes. Your Technician came and tested the output water with a meter, He himself said that the water is pure and no need to change the membranes. In fact you are making the customer to comulsorily pay for the membranes. I am prepared to pay general maintenance charge and a state comes that it is necessary to change the membranes, I pay for it. Your immediate action is pretty much appreciated.

I bought a water filter from Eureka forbes ,model is Forbes Aqua Flo designa,in Mumbai in nov/dec in 2006.When i set up my house in Udupi i contacted the local office of eureka forbes & got it installed.All these years the machine was serviced by the local Forbes branch.About 4 to 5 months ago,One Mr.Kumar from the local Forbes branch approached me to buy a new model of water filter,Aqua guard Total-Gold nova.I refused to buy since my old water filter was working fine,but he pestered me to buy.Finally i brought the new model on one condition that the old water filter be fixed at my mother in law's house near hebri village(about 40 kms from udupi) free of cost.

Now Mr.Kumar after selling the new model has turned nasty.After installing the new water filter he promised me that he will install the old one at my in-laws place after the month end,since he will be busy with the months targetsHe did not turn up.Then i called his mobile he refused to take my call.After 2 months a service engineer came for routine service of the new filter.I complained to this person.Few days later mr.Kumar calls me up & gets abusive. He told me that he will not install the old water filter at my in-laws house near hebri.ALSO HE ADDED THAT I CAN COMPLAIN TO ANY ONE,HE DOES NOT CARE.

Dear Sir/ Mam,

I am really surprised with the standard of “after sales service” Eureka Forbes is extending now a days to the customers. It is quite astonishing and agonizing to come across such a worthless level of commitment in terms of after sales service. The below stated points would support my statements…..

• I had purchased one aquasure water filter three months back and recently came across a problem regarding the filtration process. I immediately lodged a service request (request no =[protected] on 30.11.09 to the service centre and I was given the assurance that it would be attended in two working days time.
• On 03.11.09; I had received a call from one of one of the executives (Name is Raju) who does not know how to talk with a customer and he asked me about the problem regarding the filter. I explained the same to him and he had assured that he would come to my residence to sort it out on the same day.
• Till 05.11.09 nobody turned up in my residence and surprisingly the same guy called me up again inquiring about the problems I am facing. I suggested him to visit my residence and he said that he would visit my house at about 11 a.m. on 07.12.09; but till now nobody has arrived in my house.

Would also request to take strong actions against the executives like Raju ; because their ill sense of commitment is bothering organization’s reputation.

My address is :101 A TATA SYMPHONY, CHANDIVLI ROAD, POWAI, MUMBAI-400072, INSIDE NAHAR’S AMRIT SHAKTI.

Looking forward for your intervention.


Thanks and Regards,
Chitrajit Chakrabarti
contact no - [protected]/ [protected]

We have signed a AMC with an authorised dealer for Eureka Forbes.
The dealer was supposed to service the Water purifier, but it has not been done.
Inspite of complaints to the company and the dealer there as per the has never been any action.
Can the company be sued in the consumer court for non performance of contract.??

hello sir,
this is shekharbabu from donimalai township, bellary dist,karnataka. I recently purchased water purifier , that is not working properly and i call them but their response is not well. I was attacked by wiral fever . please take actoin on them.

I have a Aquaguard iNova. This was bought more than 4 years back. I have AMC on this product. I have registered a complaint more than a month back and am still waiting for the service technician to turn up.

The service in Chennai is very poor from Eureka Forbes. I am saying this as this is not the first time I have faced this problem with the AMC.

Please do not go for EF products, especially in Chennai, as they don't know how to provide customer service.

The RO+UV power boil model is not working for more than 2 weeks and the complaint (telephone) I have given long back is not considered at all. Today I have given complaint again to Mr.Jaishankar, Comp. No.56276038. He informs that the service persons will come tomorrow not today. I really regret for buying AQUA product. My 2 months old complaint on the same product also still pending no one turned up till date. The phone customer care personnels promise that they will send a person immediately but noting happens for weeks and months. I had enough of Eureka Forbes Ltd-Aqua Sure. EVERY BODY PLEASE BEWARE OF EUREKA FORBES PRODUCTS - This is my message to all who are planning to buy any appliances.

Dear Sir,

We have Purchased your Aquq Guard Reviva Sr No. [protected] vide invoice no. [protected] dated 27/7/09, no any other documents provided by your representative and till date machine is not commissioned. At the time of delivery of machine Mr. Pawan Kumar from your Muzaffarpur Office give us only Pro-Forma Invoice and nothing else nor given instruction regarding operating of machine. Before 10 days the drinking water of supply suddenly stopped, then we have complained your local Office at Muzaffarpur regarding this, the complain no. is 249. After long period your Service Representative visited our Office to solve this. After examining the machine he asking for change the Membrane Filter, costing Rs. 2350.00.

Now at the time of purchase your representative told us about the 1 year full warranty of any part and now they asking for above mentioned amount.

So, Please guide us how to solve this problem immediately.

Waiting for your immediate reply and action, otherwise we are compel to do further action.

Thanks

K Ranjan
Customer ID : [protected]
JK Diesels
Muzaffarpur

The said item was purchased on 31.03.08 and during entire warranty period no servicing was done. As per warranty terms, two servicing was free.

Today when I called Euro help line and asking for AMC contract of the said item, priya, the representative was told that the charges are Rs 1000 for 1 year and delivery of this contract to my residance is Rs 250.

When I procured the item, Representative of Eureka Forbes delivered the item in my home without any charges but now for delivery of AMC contrat they are asking Rs 250.

hello ,
I have copmlained about the machine but since a month i did not get any reply or action from company . the pump doesnt work in mchine , i comlpained so many time and finaly a person came and check and said the pump doesnt work so i have to wait until the new pump doeant come from the company . i am still waiting



Kantibhai thaker
Rajkot (gujarat)
[protected]