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[Resolved]  Eureka Forbes — ANNUAL MAINTENANCE CONTRACT

I V Mahajan had purchased Aquaflo water purifier Model-FA, Unit no Sl No. 021230 on 040300. The complaint is regarding the AMC for the period[protected]. The Service franchisee of Eureka Forbes has not approached for service during this period inspite of repeated calls to the agency.
This time also, I called their helpline on 170910 for servicing & also extension of service contract.I was given request ID For extension as well as for servicing.
On 200910 A technician visited my place, but refused to do any servicing as my service contract card was not traceable by them.He told me that he would visit the next day, but he did not come.I tried to call that service agency but some small children were playing pranks.
I sent a letter to Customer Care Manager of Eureka Forbes on 240910 stating all the details.On 041010, another technician visited for servicing. He had also brought the card which clearly shows the servicing dates , accrding to that the service contract should be extended for a period of 2 years. During the process of service the technician who as he said was appointed 3 months back, broke the outlet nozzle & one of the screws, & again promise me that he would come the next day, which till today has not turned up.
I had asked Eureka Forbes helpline to send some responsible executive from Eureka Forbes to look into the matter, but after assuring also, Eureka Forbes has not given any attention to my complaint.
Kindly look into the matter as there should be punishment for such acts for taking the customers for granted.
Complaint marked as Resolved 2020-08-13 17:44:42
Complaint comments  6 CommentsShare0Tweet0

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Eureka Forbes Limited — maintenance

I purchased an Aquaguard Compact Water Filter cum Purifier September 2005 for home use. It has been quite useful healthwise. But a filter needs regular service and change of candles, etc. The comany seems to have outsourced service work to unreliable small companies who have neither given regular service nor have they bothered to come and renew the service contract on its expiry
I purchased an Aquaguard power booster Water Filter cum Purifier in february 2009 for home use. It has been quite useful healthwise. But a filter needs regular service and change of candles, etc. The comany seems to have outsourced service work to unreliable small companies who have neither given regular service nor have they bothered to come and renew the service contract on its expiry
installation date-09/02/2009---unit number[protected]city - HYDERABAD-AP
given a complaint for the service to the number-[protected], they have given authorized service provider number-[protected] contacted and asked for the service 4 days back, no body has turned up despite my reminder.

k.siva prasad
[protected]
[protected]@yahoo.co.in expecting soon
I have purchased an RO (Protect +). The tab got damaged and water is continuously leaking from filter since 27.10.2010. The Req. number I got is [protected], cust no. [protected]. Since then we are calling customer service center (Mr. Dharmesh [protected], [protected]) and every time customer support say they will send the service person on the next day. Till now the complaint is not attended. RO is in guarantee period.

Eureka Forbes Complaints — Annual Maintenance Contract

I am using your Classic water purifier model since 10 years with regular AMC. Now the connector which you provide since installation malfunctioning now and your service franchisee is asking price for it. But this is your sold property to us & in your AMC nothing shown exclusions over free replacement. Please look into the matter and let me answer at your earliest.
Sutapa Deb

Eureka Forbes Limited — No installation has been done

My Brother purchased a Aqua Guard on 23.11.2010. But till now no one has come to install it we have made complaints to customer care nobody taken it we have asked to take back the system and return the money no response. can anyone help in this regards. 48135

Eurekaforbes-Water purifier — Non-attention on complaints

I logged a complaint at customer care on 05/04 vide complain No.61795586
I repeated my complaint daily basis but still no one had attended my complaint.

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    Complaints
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    Resolved
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    location
    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028