Eureka Forbes Complaints & Reviews

1. I had placed an order for one Wet & Dry Vacuum Cleaner through Eureka Forbes Salesman Mr. Dinesh Rastogi on 28 Aug 2010, order no:[protected].
2. The item has been promptly delivered to my place on 29 Aug 2010, Challan No: 16681246.
3. Till today the 17 Sep 2010, no one has come to open the parcel and demonstrate the use of this machine.
4. Many complaints were logged on their call centre, but no use. One of the request no: 83534415 dated 09 Sep 2010 is yet to be complied by the Company.
5. Then I contacted the local Nerul/Navi Mumbai Eureka Forbes customer support centre many times on phone, to log my complaint. None of the managers will come on the phone anytime I have tried. Only a girl named Babita responds sometime. Though she promised to send someone to my place to commission the machiene, no one has come till todate.
6. This is the lousiest form of customer support ever experienced by me in my 60 years of life! This speakes volumes about this Tata Company, which prides itself on good customer care.

I have taken annual maintainance contract with Eureka Forbes water purifier. My purifier is not working properly. I lodged compaint with 39883333 complaint no being 83503934 around 28 august 2010. After that, I have been calling them almost every alternate day (almost 6 times till now) and everytime I am told it would be done next day (It has still not happened). The company seems to be every irresponsible towards its customers and the after sales service is very pathetic. I even spoke to the supervisor and he told that he will call back in 1 hour. I never received any call, so I called up again today and I was told no senior person is available to talk to you. I am not out of ideas on how to get my purifier serviced.

I am possessing 2 years AMC with Eureka forbes for my water purifier. Pls find the attached file for your ref.

Last service was done on[protected] and that too with great difficulty and no service has been provided to me since then and neither any visit has been made by your representative. In this process, i have lost 3 months of my AMC without taking any service. Local service stn and Ahemdabad stn was was called up (Ref no - 1056) but no proper response was given to me. Complaint was logged on to [protected]@eurekaforbes.com but all in vain.Such a repute company and what a poor response.

Sanjay Singh
[protected]

I am using RO system for the past many years and for service I am having annual AMC. Everything was going fine till last August. My last AMC was renewed in August 2009 and it has expired now. However, for the entire year nobody turned up for any servise, so much so, that nobody has called up for its renewal. Not a single service was given during the entire AMC period despite my repeated calls to local authorized service centre “HARIOM”.



I also called up the Euro help line on 21st August and was given service request No. [protected] but there was no actual ground response from any service centre. Tied with making many calls with the service centre I put in a service request on Eureka Forbes site on 9.9.10 and was again given service request No. [protected].



Fortunately, second time I got a call from HARIOM service centre and a girl who called up was virtually threatening me for writing and accused me that there was no one at home and how can I expect the service. It was bit surprising that somebody calls up in the late afternoon and expects that somebody to be at home to receive the service person. Even much smaller group do inform before coming to home. I told her that we are working family and if she wants to send somebody next day, one o[censored]s will be at home. She agreed to this but while one o[censored]s took leave, nobody turned up.



In the meantime I also called up Ghaziabad Incharge of Eureka Forbes and he assured me for prompt service. The person was very courteous but that was the end of the story. No body turned up even after speaking to senior person of your company. Will somebody listen to it?





Rajiv Mishra

[protected]

I have bought a Water Purifier (RO) from m/s Eureka Forbes Ltd thru their Raipur Location on 28/07/2010. On 09/09/10 it stoped working, after complaint to their local service centre but no body bothered to attend the complaint in time. After 2 days a machenic came and announced that some part is burnt which will be replaced when it will be supplied from their local head office. The Water purifier is still idle and I have telephoned several times to them but no body resposing for solving complaint.They always say that someone will come to repair the machine. I am shocked to think, a company like Eureka Forbes render this kind of service. For future I will think 1000 times to purchase or refer their products........

There is no response from the area manager mr kishore holding mobile no:[protected],who is incharge of the colaba area for taking care of the complaints for aqua guard purifier. It has been almost 2 months since the technician has checked for the faulty pump in the unit who was supposed to replace it and after several call also he is not bothered to send the part or the technician to fix this unit. And to bring in to your notice this is an Institute Where the children will be affected without functional purifier .
Thanks
regards from felix
[protected]

I recently bought an AQUAGUARD RO PROTECT+. Just after a week I bought it, the device started malfunctioning. Water was continuously going out through the outlet valve, though no water was actually getting filtered and stored in the device. We called the customer care, service person came in two days, fixed in two minutes and left. We dint have any problem for the next three days. Now we are facing the exact same issue. I have again raised a complaint with customer care yesterday and I was informed that this time a senior service technician will attend us that very day. We are still waiting....
I remember reading a similar complaint about aquaguard service in this site, but I had to go with this product as I was not able to find any other product. I suppose aquagaurd should give as much importance to their product and service as they give to their marketing.

I have an Aquaguard water filter which is 6-7 years. This is under AMC and has stopped working. However, Aquaguard could not set it right even after 3 weeks. The Sales agent promised to deliver a new system and give me rebate on the AMC. So I placed the order on 5th September. The Salesman promised to deliver the new system by 6th or latest by 7th. However, today is 13th and I am yet to receive the new system. I am also yet to receive the credit for the AMC. I have made atleast 7-8 calls to the help line and they all tell lies. This is a totally useless company. In the mean time I am required to buy water for the past one week. Can I claim compensation from Aquaguard. I would also like to cancel the order.

This is a sick company !!!!

Complaint Number 83440176 and 83545330
Hi,

I am really really tired of calling Eureka Forbes again and again, but there has been no resolution whatsoever to my problems.

I had purchased a Eureka Forbes XForce vacuum cleaner (Order No[protected], sold to me by salesmen from Eureka Forbes Bhandup office. The name of the salesman was Ashok Vekhande ([protected]). Although, he came to my hope to take order, cheques and to give delivery, the sales order was prepared on the name of Mr R Sharma (No: 9044947). And then my toubles began.

Mr Ashok Vekhande had told me that the Vacuum Cleaner comes with 10 free dust bags. When we opened the carton at our home in front of Mr Ashok Vekhande, the dust bags were missing. He called up his senior (some Mr Manoj from Bhandup office, apparently his Team Lead, [protected]) and informed him that there are no dust bags in the carton. Mr Manoj then talked to me, and asked me to give an application in writing to Mr Ashok Vekhande, who will then deliver the dust bags to me within 3 days.

Since then, it has been just innumberable calls and false promises each time to deliver. I must have made at least 50-60 calls to Ashok and Manoj.

Then I registered a complaint with the Eureka Forbes helpline. But, I can say for sure that the helpline is totally bogus. It is just there to make a fool out of people by giving them a complaint number, on which you are never going to act. The resolution time for my complaint was given as two (2) days, but I have lost the count of how many days have passed.

Also, till date, I have not recieved the Invoice for the vacuum cleaner purchased by me. Now, I seem there is something fishy. The Vacuum clean did not appear to be new, when it was delivered to my home. My guess is that, it is either a spurious product or a refurbished one.

I want you to
a) deliver the dust bags as soon as possible
b) prove that the product is an original product, by providing the invoice for the same.

I can wait for your response by only till 17th September 2010, failing which I would be left with no choice, but to go in for a legal recourse in a consumer court.

Regards,
Harwinder
+91 [protected]

There had been so many reminder to Aquasure but nothing happened. This is third month still no resolution. Aquasure people did called up but the vendor did not turned up till date. Vendor that does the servicing for the machine just think fools the Aquasure people and They in turn fools the customer. Very Very Very.... unhappy with the product of Aquasure. Pani ka Doctor, my foot... they might be doctor to make foool. ONe should not buy any products. making fool.

[protected]

I went for revewing my AMC from Eureka Forbes. Times Enterprises, Shipra Rivera Representative came & collected cheque rs 2850/- from me on 03-Jul-2010. The cheque has already debited from my A/c. But, they have not replaced filters till date(09-Sep-10) .One day, Representative came & give to me following things with broken seal(seems used ones):

1> membrane.
2> Post carbon filter.

Can any Senior official hear my concern and get my problem resolved.

Regards,
Vikas Kumar
[protected]

COMPLAINT LODGED AT EUREKA HELPLINE ON DATE 4TH AUGUST 2010 TIME 10.07AM
REQUEST NO: [protected]
CUSTOMER NO: [protected]
REGARDING THE NON FUNCTION OF AQUAGUARD RO.WATER PURIFIER.(BROUGHT ONLY 3DAYS EARLIER)THE WATER IS BITTER IN TASTE FOR WHICH THE COMPLAIN IS STILL PENDING AND MR. VICHARE HTE SERVICE SUPERVISOR HAS BEEN PROMISING TO ATTEND AND HAS NOT ATTENDED SO FAR. NOW THE MACHINE IS TOTALLY DEAD SINCE LAST 4 DAYS . CAN U HELP ME IN THIS CASE> WHAT SHOULD I DO TO DO THE NEEDFUL...MANOJ VAIDYA([protected]@gmail.com)

I had bought eureka forbes REVIVA Ro in the month of Jaunary 2010.I had booked a complaint on 28th august 2010 asking for servicing the machine. we have not received single service as against the 3 free service which was promised during the purchase of the product. even after calling the customer care for 4 times I have not received any service for my machine.

I really regret for having bought the machine from eureka forbes. Many of my friends did tell me not to go in for this product with eureka forbes because of their bad service. inspite of that i bought and i regret for that now.

I need a immediate action on the above issue or otherwise i have no choice but to go to the consumer court and file a case against eureka forbes.

My complaint no is :59259752

dear sir
i have purchased aquasure water filter of aquaforbes on26th of aug and the retailer told me that company will send one person on saturday ie.on 28th of aug. till 4th of september the product is not installed we call the company branch in goa. every time they promise to send but they cheated us.and im also not satisfied with the style of communication of thier staff. im very disappionted that we select aqua forbes. i want to tell u that company is not taking good care once the product is sold i want u take action against the company and the branch of goa for thier not satifactory service so that other people will not suffer as we suffered
thanks

The company has outsourced it's services to third party and is least bothered about after sales. Firstly, the service agency never turns up without reminders. Secondly, they are extremely ill trained and have no professional knowledge. Third, and most important, THERE IS NO REPRESENTATIVE AVAILABLE FROM THE COMPANY TO HEAR CONSUMER COMPLAINTS. We are forced to dial the same call centre number for any thing in the world however of no use.
Pathetic way of managing consumers.
No sure if they scan through such sites also or not. Not sure if someone will hear us voice. I am disappointed.....

Captain Vikram Srivastava
[protected]

I had purchased a aquaguard total infinity water purifier from Eureka Forbes.On delivery a complaint was made for water dripping from the nozzle, which was attended only after continous follow-ups.Then there was water leaking from the bottom of the water purifier which again was finally resolved temporarily after registering a written complaint with Eureka Forbes as there was no response for almost a month.On both the occassions, it was said by the service engineers that a new appliance doesn't give so many problems,check with the sales executive as this piece seems to be faulty.I tried following it up with the sales executive but once the deal is over their responsibility ends there.This is a company which talks about providing total health for the family & trust of 40 lakh mothers, & what not in theirs promotions which is simply false & misleading.Now, I have registered a complaint (Req no: [protected]) on 13th August, 2010 and inspite of constant reminders there is no response.They seem to be taking no action over the complaints as they are not accountable to anybody.The service centre has so far not even sent a report to Eureka Forbes as they are yet to come & examine the problem.Its really disgusting.Kindly suggest where can I follow up & complain against Eureka Forbes & make the general public aware about the poor quality of the product they deliver,the pathetic service their service centre offers & everything which they claim they do but are not adhering to.Awaiting a revert.

I have purchased Eureka forbes Reviva model water purifier in Oct 2009.But within 7 to 8 months the water membrens are clogged.They have replaced the faulty membrane but once again within two months same problem is occuring.Now i am taking the follow up for finding the cause or replacing the faulty parts but they are saying that the parts are not in warrenty,hence you have buy the parts which cost upto 2300 rs.I will buy but the question is that when they have suggested the product to suit my input water conditions,but the product is not proper to work under these input water condition,that why may be the menbranes getting faulty within 2to3 months.Same problem is with our other society members.Repalcing the membranes every 3 months is not the solution & which is very coslty,then better to buy mineral water jar.
Also they peoples are only intrested to sell the Reviva model in the city.Even if i have told one model without storage at my native which is working very good from last two years having more bad water input conditions than here,but they told that the prodcut is outdated & inststed to buy Reviva.

EUREKA FORBES-EURO HELPLINE


No response to complaint since 26th Aug 2010
To whom so ever concerned,

Dear Sir/Mam,
I Mr. Manish Doiphode,
Cus No. [protected]
Complaint No. [protected] given by Eureka on 26 th Aug 2010

would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model Compact since 3 yrs.We are on an annual service contract that we annually renew.

On the 26th of August 2010, i called their helpline to complaint that my aqua guard was giving me trouble it was not at all functioning & i cant fill any drinking water that they need to send someone urgently the
complaint no they gave me was.[protected] .they promised that a technician would come the same day or latest by the next day which was 28th march.
It is the 4th of September 2010, that I making this complaint.

I called them on the 27, 30,th Aug, then 2,3, & 4th of Sept. 2010, aswell as the to follow up each time they apologized & assured the person will come the same day.

What is the meaning of having an annual contract or a service help line in the first place.You can understand how important it is to have drinking water especially considering the no of ppl we are at home.I kept requesting to them that we have to buy mineral water which is expensive that this should be treated as urgent.

This is not the first time that these people have been negligent.
I sincerely request you to teach them a lesson.When it comes to selling products these people are all over the city but come time to service their products this is the attitude.

PLEASE HELP ASAP

Awaiting your prompt response
Manish Doiphode,
Great eastern links, Ram Mandir Road, Goregaon West, Mumbai - 400104,
T: [protected]

Dear Sir/Madam

We tried registering a complaint with Eureka Forbes call centre on 30th aug 2010 but was told that since the system was down they wont be able to register any complaint. Finally we registered a complaint with Eureka Forbes call centre on 31st aug 2010,complaint id 59315000 for Aquasure Elegant.Till date no one has bothered to look into the complaint raised inspite of my repeated attempts.All i am told is that somebody will be attending to the complaint as soon as possible.Its now 4 days since the complaint was raised.had i known that this is the kind of response an esteemed brand like Eureka Forbes gives i would have thought a hundred times before buying your product.To be honest you people are only bothered about selling your product and not about the after sale service . I must say Eureka Forbes SUCKS!!!!!!!! To add to the incompetency of your brand what annoyed me even more was when i wanted to raise my complaint to a higher level by speaking to the area manager then one of the employees (Ms Asha, Ph[protected] replied that the manager cannot come to the phone since month end meeting is going on.In a world of fierce competition such a non competent service will surely harm your brand name,especially when there are many other branded water purifiers available in the market now.Nevertheless i will never recommend your brand to anyone in future.

I regret to inform you that I purchased an Aacquva guard water purifier (Classic) on 02.10.2009 from Dealer of Allahabad City (UP). Following conditions have not been fulfilled by the dealer/service center:
01. The receipt of the advance amount Rs. 500/- was given to me the balance amount was paid by the cheque dt 03.09.2009 but the receipt & bill have not been received as yet.
02. The Corban of the Aacquva guard water purifier (Classic) was to be changed within the six month of the purchase/installation but inspite of so many reminders it has not been done sofar it had not been done till 21.08.2010 as a result the Aacquva guard water purifier (Classic) stopped functioning from 21.08.2010. After so many telephonic complaints to the local dealer it could only be attended on 31.08.2010
Because of negligence on your part there was a major breakdown in the machine . Hence you are requested to either change the Aacquva guard water purifier (Classic) or extend the warranty period for which the proper service & maintenance was not provided by the dealer. Kindly direct the dealer to issue proper bill & money receipt of the same within 02 days. If you fail to do this I will be forced to take the case in Upbhokta Forum.

Miss Sanyukta
D/O SH Pathak
Kendriya Vidyalaya Residential Complex
VD Road, New Cantt, Allahabad (UP)
PH - [protected]



[protected]@eurekaforbes.com
sushil.[protected]@eurekaforbes.com