[Resolved] Eureka-Forbes / R. O. Machine — Cheated by company salesman | |
Please go through the conversation between me and eurekaforbes by mail, its self explanatory matter. Please start reading from the bottom of mails. In short i have not received my payment till date from the company after complained in the month of February. regards usha [protected][protected][protected][protected] From: Sharma, Usha Sent: Thursday, April 24, 2008 10:37 AM To: ' sunita ' Subject: RE: REMINDER: Complain against employee(sales specialist) Dear Sunita, I want to know the meaning of ‘little bit more time’. Can you specify that period or any date? Regards Usha [protected][protected][protected][protected] From: sunita [mailto: sunita .[protected]@eurekaforbes.co.in] Sent: Thursday, April 24, 2008 10:15 AM To: Sharma, Usha Subject: Re: REMINDER: Complain against employee(sales specialist) DEAR MAM, HOW ARE YOU? MAM WE WOULD DEFINETELY BE GETTING THE REFUND DONE .KINDLY PLEASE AVAIL US LITTLE BIT MORE TIME. REGRADS SUNITA ----- Original Message ----- From: Sharma, Usha To: sunita Sent: Monday, April 21, 2008 5:26 PM Subject: RE: REMINDER: Complain against employee(sales specialist) Dear Sunita, I am reminding you there is no result or solution till now after TWO & HALF MONTH. I am waiting for the refund. You are challenging my patience, shall I go for any other option that I don’t want to do. Please give me a final date for the refund. Regards Usha Sharma [protected][protected][protected][protected] From: sunita [mailto: sunita .[protected]@eurekaforbes.co.in] Sent: Tuesday, March 18, 2008 11:21 AM To: Sharma, Usha Subject: Re: REMINDER: Complain against employee(sales specialist) Dear Mam, We apologize for the delay occuring but I assure you shortly the payment would be refunded. regards Sunita ----- Original Message ----- From: Sharma, Usha To: sunita Cc: usha Sent: Friday, March 14, 2008 10:06 AM Subject: REMINDER: Complain against employee(sales specialist) Dear Sunita, I am reminding you there is no result or solution till now after ONE MONTH. I am waiting for the refund. Please do the needful. Regards Usha Sharma [protected][protected][protected][protected] From: sunita [mailto: sunita .[protected]@eurekaforbes.co.in ] Sent: Thursday, February 14, 2008 1:44 PM To: Sharma, Usha Subject: Re: Complain against employee(sales specialist) Dear Mam, I acknowledge the receiving of your mail.I am processing the refund procedures .Undersign would intimate to you about further developments on the issues. warm regards Sunita ----- Original Message ----- From: Sharma, Usha To: sunita.[protected]@eurekaforbes.co.in Cc: usha Sent: Wednesday, February 13, 2008 4:07 PM Subject: Complain against employee(sales specialist) Dear Sunita, Please refer complain no. R31 and telephonic talk with you regarding R.O. Machine missed by Mr. Arvind (Customer sales specialist of your company Eureka Forbes mobile no. [protected]). I have purchased R.O.Machine from Arvind on 09.12.07 in Rs. 12500/- paid by credit card no. [protected] (credit card bills attached) Eureka Forbes Bill Receipt 311 no. 022302 As I told you that my R.O.Machine was not working from the day of installation and it was unsuccessful with my low height tank (it was confirmed by your company’s technician Mr. Ashwani). As it was purchased by sales man Arvind, I called him and complained although he already knows about this problem. He taken back R.O.Machine with the promise that he will return my money in two weeks on behalf of company and as a guarantee given a bank check 192970 of Canara bank, Munirka with instruction not to submit( he has no money in the account). After a period of month he has not returned my money and disappears from the city, his mobile number is not working. I have no way to contact him. My machine is from Eureka Forbes so I have to complain to your office. Please look into the matter and something do in my favor, I want my money back. Delay in complain is due to rearranging of credit card bills soft copy from ICICI bank as required by you. Looking forward for your quick response and help. Thanks & Regards Usha Sharma H.NO. B7 / C1 2nd floor, I.I.T. Campus Near Hauz Khas New Delhi -16 Office Phone:[protected] Mobile no. [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
There is nothing to agree or disagree everything is explanatory.I dont know when there problem will be solved but i saved nyself because tomorrow i was suppose to give call to their executive for instllation of RO.
This saved me also time. I was going to buy Eureka Forbed RO system in my new home. Can't trust company which has such lowsy customer service center
i purchased reviva ro lastyear but we fac.e very big problemwater was not passed away from machine
there is no responce from ur customer care center so pls kindly care .
there is no responce from ur customer care center so pls kindly care .
Facing a serice issue myself with these guys - they are relaly pathetic when it comes to after sales service.
Date:04/10/10
DEALER CANCELLATION LATTER
Problems:-
Last year Water Filters are low qualities every machine, spare parts, filters are early failed.
Company gives to one year warranty, But they will not gave to customers .The Company told the problems are clear by FDO.
The customer in one year Rs. 5000/- lased .So customers return the machine. We have good relation in the market, so we pay the money to personal.
The company forgot customers satisfaction, so we have lased reference . Other company machines are running very well. They are returned our products, and they go to another company.
Company employees told to the customers spare parts give to replace, but not give to return, The customers angry on FDO.
These are not bearing, we take another dealer.
We are attached all details.
We have new machines and return machines, Are you not return take,
Those machines are burn, and I will give to T.V. & Media.
Thanking you,
Your’s Faithfully,
FDO,
Krishnamraju,
Wate & Air Purifiers,
Perkit, Armoor.
Cell:[protected]
DEALER CANCELLATION LATTER
Problems:-
Last year Water Filters are low qualities every machine, spare parts, filters are early failed.
Company gives to one year warranty, But they will not gave to customers .The Company told the problems are clear by FDO.
The customer in one year Rs. 5000/- lased .So customers return the machine. We have good relation in the market, so we pay the money to personal.
The company forgot customers satisfaction, so we have lased reference . Other company machines are running very well. They are returned our products, and they go to another company.
Company employees told to the customers spare parts give to replace, but not give to return, The customers angry on FDO.
These are not bearing, we take another dealer.
We are attached all details.
We have new machines and return machines, Are you not return take,
Those machines are burn, and I will give to T.V. & Media.
Thanking you,
Your’s Faithfully,
FDO,
Krishnamraju,
Wate & Air Purifiers,
Perkit, Armoor.
Cell:[protected]
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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