Eureka Forbes Complaints & Reviews

Eureka Forbes Limited — Deficiency in service

Refer contract Receipt no.[protected] for Aquasure Cristal.
Service is not being provided as per terms and condtion mentioned in Contract.
Mob:[protected]

I have bought 2 certificates of depodit from the aforesaid company in 1994 on payment of Rs 1250 each. Rs 100, 000 were promised to be paid on maturity after 18 years but now the company is not contactable on the given address and tel no:

Add - 18, MADAN MOHAN MALVIYA MARG
ADJACENT PEE KAY BHAVAN
LUCKNOW.
TEL[protected] / 237947 / 246701

KINDLY GUIDE ME ON FURTHER NECESSARY ACTION.

THANKS N REGARDS.

I have bought1 certificates of depodit from the aforesaid company in[protected] on payment of Rs 1250 each. Rs 40, 000 were promised to be paid on maturity after 18 years but now the company is not contactable on the given address and tel no:
add - Mr Shahid ali late noor ali
mohalla kaziana, Hamirpur (up)
pin 210301
Ph [protected]

AQUA GUARD REVIVA WATER PURIFICATION SYSTEM — AMC not done

AQUA GUARD REVIVA WATER PURIFICATION SYSTEM CHEQUE GIVEN FOR Rs.3660/- to Mr.Harish on 31/10/08 for AMC and cheque cleared on 05/11/08. Nobody turned up sofar to do AMC. contacted to Ms.Ezhilarasi - very poor response, simply cheating. Please send immediately service person for AMC.

Aquaguard Water Purifier — No Service After Sale

Sir,
It is to inform you that i have purchased a Aquaguard Water Purifier System of your company from one of your franchisee.
But No body has come everafter for checking the working of same.
No Service is provided by them, even in guarante period.
So i requests you to take appropriate action and provide service to me.
Thanking you

Auqua guard — No service provided

We purchased aqua guard from sangli branch. As per the deal 4 free services were supposed to be provided but they are very reluctant to provide any service.

Water Purifier — no service - no response

well made a call and placed a request to attend my water purifier complaint call no 06230 ( pune office ) three weeks gone by but no one has attended to this complain .

call centre no in pune - very bad experience

1) the dept does not pick up calls before 10.30 am and after 5.30 pm in the evening
2) difficult task to get thru the service team
3) false committment - no one realy is tracking the complaint no :
4) every time assurance of the call being attended and they are not aware of the trailing calls

well eureka forbes service very very bad .

While Aquaguard is trying sell some product, inspite of our avoidings they march to our house even 10 times. But once they sold the product, howmanyever times we call them for service, they will not come. We have purchased a Aquaguard reviva one yr back. We called them number of times for free service. They didnt turn on at all. Now once the warranty period over, they are coming home and asking 3660 for service.
Dont what to do them...

My name is Mr. Rajesh Menon, owner of Aqua Guard Pump Model, staying in Chinchpada Road, Kalyan East.

I opted for Annual Maintenance Contract with one of the appointed agent in Kalyan West, named Ashapura for two years' duration. Currently, my machine requires servicing very badly and we had been repeatedly complaining to the agency for the past three (3) months and our complaint have always seemed to fall in the deaf ears. Up until now, they have only provided us with false assurances that a technician will follow the same day, but that has never happened till today. They are now providing us with lame excuses and getting rid of our calls. Up until now, we have handled the matter with due patience and politeness, but I am not really sure when will we lose our patience with them. This is not a professional manner for Eureka Forbes to handle the customers, and we have been going through agony each and every time our machine needed servicing. The Annual Maintenance providers (Ashapura) in Kalyan area so far have been very unprofessional and have shown an unethical approach towards their work and it requires a lot of pursuance to get the filter replaced or any of its parts replaced, as in a year they should replace the filter with a new one, which the technicians only clean and state that it is functioning well and some how try to get rid of the call, but few weeks later the machine gets choked up again forcing us to drink the normal tap water or the machine emits muddy water with a foul smell added with a bad taste. Our misery does not end here, as we are once again forced to beg, plead, and make multiple attempts to contact them in order to re-fix the machine and it takes a long time for a technician to attend our calls.

What I fail to understand is that when it is the time to renew the contract, the technician or their representative is at our doorsteps on-time to seek payment with superficial plans and agendas for the year and tall claims, but whenever a service request has been registered, there are no real services rendered in a timely manner as claimed. I think this reflects selfish attitude of the company and its focus on doing the business and making money, without understanding the customer needs and providing timely service which in this century in clear terms is defined as a scam. A complaint has also been registered with the Eureka Forbes Helpline, but to no avail. It is a gruesome process really and I am fed up of them and the machine.

If my problem is not solved in due time, I might as well throw the machine in the trash as it does not make any sense to have such a kind of a filter at home, where we are drinking tap water. It should be taken into consideration that in this season where it is pouring in full swing people are vulnerable to different kinds of water-borne diseases.

Please do the needful for me as well as the other customers in Kalyan area, Thane District, Maharashtra, who are suffering because of very poor after-sales service under the hands o[censored]nprofessional Contractors.

I have purchased Aqua Guard Magne on 9 th September 2015 through Sales Head Mr.Govindaraji. Installation was done after personally calling on at his office at Burkit Road, T.Nagar Chennai. At the time of canvassing for the product he had told me one offer worth Rs. 500/ a Flask.
I made repeated requests for the gift which the company owe me i received some phone calls also from the company. I followed up with the sales person Mr. Govindaraj also and sent mail to the customer care but of no use. Only Sales the company is concentrating. After that they dont care for the customers. I regret for having purchased aqua Guard and God knows how the service will be.

Meenakshi Kishore
Chennai
[protected]

Aqua guard water purifier(Classic) — POOR SERVICE

I have bought the classic type of Aqua guard Water Purifier in 2004-05 and is working normal.I have even bought the Yearly mainatainance plan from Eureka Forbes.Now my machine incoming water pipe is damaged .I have informed to the concerned person in the month of April 2009.Still no response from them.They are keeping on giving me FALSE PROMISES of attending it .But still the pipe has not been changed.This is the case of poor service shown by Eureka Forbes.
Kindly look into the matter.

dear sir
i wish to infrom you that we gave a complaint about our water purifier on 30th april ( C.NO:[protected] given to mr. vijay. but till the problem not rectifed by your officer. so do the favour and take action in the same

I am also facing the similar problem with the service contract and after registering with this forum immedietely i was replied with response from Arthi kulkarni of consumer department bangalore, however as she informed that services will be given at the earliest, but nobody has turned down till today

Eureka Forbes Water Purifier INova — Horrible Service

Dear Citizens, Don't buy any eureka forbes products. they are really horrible in customer service and they are really hopeless. I called them 8 -10 times and they never came. I will never buy any product from them

eureka forbes — Bad response from franchise center

My total RO water purifier product is not working since last 5 days.
Despite of contacting the franchise center again and again the condition still remains the same.More over check out what they say,"Sir,we don't have any one to service your product,what we have here are only managers.We will contact you as soon as they arrive".
This is something seriously funny:).
Don't know how can name like Eureka Forbes provide franchise to some one who don't even have a guy for doing service.

I contacted Dayal Enteprise,Haldwani
PhNo.:[protected]

My contact details are:
Mr.MPS Rawat
PhNo.[protected]

Yes i Do agree with you as i have faced same kind of Problem once

Eureka Forbes — Water Purifier / purifying defect

To,

The Director,

Dear Sir/Mam,

We purchased a water filter from your company named "INFINITY" two months back, the problem we are facing is when the water is boiled a layer of white dust particle forms on the top & bottom of the vessel.

After informing your sales representatives they came and visited our place, what they say is this model cannot solve the issue. We have been asking for a replacement of the water purifier for a long for which there is no response from any one, they don't take call's nor give us a solution to this. We have small kids at home.

Please look into this problem.

Regards,
G.J Nair

eureka forbes total sensa water purifier — not working from the date of purchase

sir i have purchased a water purifier (Total Sensa model) from eureka forbes three months back for rs.18,000/= from the date of purchase it is not working , after repeated complaintes made there is no single response from the company

Dear Kandan,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.

We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Kandan,

We have not heard from you for quite long. Kindly share your status so that we can get in touch with you and resolve any pending issues.

Regards,
Eureka Forbes Team

Sir,
This is Kanchan from G.E.T. Water Awareness Team Chennai... I read ur complaint.

Many people forget to choose a customized plant for their raw water characteristics.

Standard branded products do magical advertisement only for marketing and not concentrating in service, as the RO, UV, OZONE, UF, NANO concept needs huge maintenance if not configured for RAW water purification methods

We people create this awareness and we have qualified engineers who FREELY service the Water purifiers any brand any model and suggest you how to maintain it in future.

We provide original spares also. Call me at [protected] [protected] [protected]

Eureka forbes water purifier RO — Not working

My RO is under AMC and componey is not providing service properly. they cahaged Rs 3600/- for AMC but at the time of fault response is very poor. Since last week my RO is not working but still no responce from them. Pl help.

Sir, i have purchase a aquaguard water purifier machine on dated[protected]. today this machine is not working properly. So i want fully service my machine from you. Please send your service team at my home.

my address : 3 B 22 SECTOR-5 HIRAN MAGRI UDAIPUR (RAJASTHAN)

MY CONTACT NO.[protected], [protected]

I made complaint about my Eureka Water purifier on 16/10/2008.So for nobody attended to my cpmplaint even though my repeated reminderon 20/10/2008.I request you to take immediate action on my comolaint. My machine under A.M.C.

6.03.2009

i am not satisfy with the service of maintanance, as on today there is no use of aquaguard because i am not getting furified water from if. kindly send your servicing person at my residence . my address as follow


manohar krishnajirao shinde
Building A-4, FLAT NO 502
survey, no. 39/3, siddheshwar nagar
TIingare nagar road, vishrantwadi
pune 411015, maharashtra

cell no [protected]

6.03.2009

i am not satisfy with the service of maintanance, as on today there is no use of aquaguard because i am not getting furified water from if. kindly send your servicing person at my residence . my address as follow


manohar krishnajirao shinde
Building A-4, FLAT NO 502
survey, no. 39/3, siddheshwar nagar
TIingare nagar road, vishrantwadi
pune 411015, maharashtra

cell no [protected]

RO- WATER PURIFIER/Aquaguard — NOT WORKED

Dear Sir,
I had given the complaint of RO/water purifier on dated 24.08.11 to customer care center and my customer request no. is [protected], but till date my problem was not solved, i reguraly fallow up to customer care persons but there response is very poor, i just fed up and RO was not worked from 08.09.11,also i have given copmlaint to costomer care center.

You mech had come to my place on 18 Dec 2009 for routine sevicing of 'Aquaguard Total NF' which I had purchased during the month of Jun 2009. Since that day the filter has started leaking and water is over flowing. I am at present at Visakhapatnam (AP) and I have contacted the service center also- no one has come yet.
Request send a trained worker.

eureka forbes/ro-reviva — no services

i have purchased your ro-reviva . your after sales services are very poor

I have purchased eureka forbes/ro-reviva i took AMC 2 times
from the purchase
it is too cost per annum 3500/- above
service is very poor also - sales persons is very active

Sir, Your Sales Representatives approved me frequently and tortured me to buy your product of Acquaguard Reviva water purifier. They fixed the rate around Rs.15000/-. I sought time for a week. The next day they came and informed me that the rate reduced to Rs.9990/- from Rs.15000/- on the eve of silver jubilee. They promised me free service once in every 3 months, only 0 maintenance. On completion of 1 year, just Rs.350/- is enough for replacement of filters. Having believed, I purchased the above product paying ready cash. Even after completion of 9 months no one turned up for service. The system failed to work. I contacted local service centre (Mobile: [protected]), Cuddalore-607 001 service centre & one Mr Ganesh (Mobile No:[protected]). Mr Ganesh is responsible for service in our area but he is lacking sincerity in his profession, very carelessness. Now I feel very SAD for having purchased your product because again it failed to work. What have I to do Sir?

Sir, Your Sales Representatives approved me frequently and tortured me to buy your product of Acquaguard Reviva water purifier. They fixed the rate around Rs.15000/-. I sought time for a week. The next day they came and informed me that the rate reduced to Rs.9990/- from Rs.15000/- on the eve of silver jubilee. They promised me free service once in every 3 months, only 0 maintenance. On completion of 1 year, just Rs.350/- is enough for replacement of filters. Having believed, I purchased the above product paying ready cash. Even after completion of 9 months no one turned up for service. The system failed to work. I contacted local service centre (Mobile: [protected]), Cuddalore-607 001 service centre & one Mr Ganesh (Mobile No:[protected]). Mr Ganesh is responsible for service in our area but he is lacking sincerity in his profession, very carelessness. Now I feel very SAD for having purchased your product because again it failed to work. What have I to do Sir?

Sir, Your Sales Representatives approved me frequently and tortured me to buy your product of Acquaguard Reviva water purifier. They fixed the rate around Rs.15000/-. I sought time for a week. The next day they came and informed me that the rate reduced to Rs.9990/- from Rs.15000/- on the eve of silver jubilee. They promised me free service once in every 3 months, only 0 maintenance. On completion of 1 year, just Rs.350/- is enough for replacement of filters. Having believed, I purchased the above product paying ready cash. Even after completion of 9 months no one turned up for service. The system failed to work. I contacted local service centre (Mobile: [protected]), Cuddalore-607 001 service centre & one Mr Ganesh (Mobile No:[protected]). Mr Ganesh is responsible for service in our area but he is lacking sincerity in his profession, very carelessness. Now I feel very SAD for having purchased your product because again it failed to work. What have I to do Sir?

Sir, Your Sales Representatives approved me frequently and tortured me to buy your product of Acquaguard Reviva water purifier. They fixed the rate around Rs.15000/-. I sought time for a week. The next day they came and informed me that the rate reduced to Rs.9990/- from Rs.15000/- on the eve of silver jubilee. They promised me free service once in every 3 months, only 0 maintenance. On completion of 1 year, just Rs.350/- is enough for replacement of filters. Having believed, I purchased the above product (SL No.BD[protected] / BC Code 12236) paying ready cash. Even after completion of 9 months no one turned up for service. The system failed to work. I contacted local service centre (Mobile: [protected]), Cuddalore-607 001 service centre & one Mr Ganesh (Mobile No:[protected]). Mr Ganesh is responsible for service in our area but he is lacking sincerity in his profession, very carelessness. Now I feel very SAD for having purchased your product because again it failed to work. What have I to do Sir?

Eureka Forbes-Aqua Guard — Eureka forbes turns disgusting

Hi
Looks like Eureka forbes has become very complaisant about their position of market leaders in the water purification business!!! Well business is nobdy’s fiefdom and that too the segment you are operating in.If you lose your share you are yourself to blame for it.

I have an AMC with your Thane based franchisee- Yoash Services. The services and customer orientation of your franchisee can be rated as “Highly disappointing”.This is the third time they have failed on their commitment in one year to attend to the service request. I called up your helpline number. But looks like you have opened a helpline because it is fad these days.

I am not writing to you in a hope to hear from you but to warn you that franchisees like Yoash services are surely going to kill your brand unless you take timely action.

Thank you very much

Md. Zeyauddin
Mobile no-[protected]

Dear Md. Zeyauddin,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Really this is not expected from eureka forbes and aquaguard. Is there anyone there listening to this customer???

Aqua Guard (RO) — Servicing

The machine needs cleaning. Stopped working. The Dankuni service unit is not serving properly. The macine man Mr. Manas & one other Mr. Tapas is not sobre. In my previous complaint to Euro helpline (No[protected]) it took eight days to make a service. and improper service rendered. I had to take help from outsider.