Eureka Forbes Complaints & Reviews

Dear Sir/Madam

I, Dr.Sameer Verma had purchased a filter cartridge kit for AquaSure storage water purifier in sealed condition from Abu Lane Market in Meerut. Unfortunately the main chemical filter compartment w as found broken on opening the pack. Regarding the same I had called your bombay office no. and subsequently your call centre, who in turn gave me the meerut customer care numbers[protected]/2671679).
On calling the above mentioned numbers, the call was attended by some lady who very discourteously informed me that my complaint was none of their concern and I should get in touch with the concerned dealer and subsequently disconnected the call. On calling again the reply was the same and they absolutely refused to provide any information or guidance.

I was utterly shocked and disgusted by the rude and irresponsive behaviour of the concerned customer care people. The reason of my writing all this to you is that these people give a bad name to your company and products. How can I get in touch with the local dealer when I had purchased your product from one city and have moved to another city after job changeover. Moreover is your product and problems related to it the concern of the company or the local dealer?

I therefore request you to look into this matter to preserve the faith of customers like us in your company and its products and their after sales service.Or is it like as seen on TV hi purchase and then bye( we are not concerned)!

with thanks
Yours sincerely
Dr.Sameer Verma
Subhartipuram, NH-58
Dist Meerut (UP)

I’ve lodged a demand for cartridges of non-electris 3-in-one water purifier on 18th May ’09 through customer care centre of ‘Eureka Forbes’ located at Kolkata, through Telephone No: [protected]. Your Rep. assured me that the requisite set of cartridge will be provided at my residence at their earliest. Kindly let me know the status of provisioning of the same. Being a customer of ‘Eureka Forbes’ for last ten years may I expect a customer friendly attitude and expeditious action in this regard.
Sd/xxxx
PS. CHATTOPADHYAY,
Qr. No: 2 (S) Palta Park (in front of ‘Indane-LPG’ Godown); Ichapur – Nawabganj – 743 144.
Phone –[protected], Mob. – [protected].

Hi,

On 14.06.2009 I purchased Forbes Trendy Steel Vaccum cleaner - Invoice #[protected] from one of your dealer in alwarpet HSRIL C/o. Kaveri Ware Housing Pvt. Ltd. (E Zone) and on the same day we requested for demo to the consent shop keeper...but till now we have not recieved i.e 19.06.2009 7.00 P.M,

and here i would like to say funny/foolish story what i have faced...

On 18.06.2009 around 10.30 A.M, i cald Euro Helpline[protected] where i had been informed that there is no request placed for demo by us or by ur dealer... so we would like to take new request...i said k...so my request no.81443087...then they asked me my preferrable time i.e Morning i said...but fortunately not recieved...

On 19.06.2009 once again when i am calling helpline by around 10.00 A.M...getting informed they will be attending us by EOD...does EOD means midnight...and even i cald shop keeper where the same reply...

and the most important thing i had been recieving too many contacts from your Persons...please find as follows_

1 st - +[protected] saying verification dept. to know the person who has come do belong to your company
2nd - +[protected] saying Mr, Karthik but never pick the call (from help line)
3rd - +[protected] to know which person is coming for demo. (from shop keeper)
4th - +[protected] saying Mr. Vignesh the person who is going to attend (from 3rd no.)

And then Mr. Vignesh - saying he is not the person going to attend...his below staff will be attending that too by 8.00 PM and if anything else required please call me help...

Does this is what preferrable time you give to the customer...does customer has to contact this many persons for demo...do company is going to pay all the charges...do this is level of customer satisfaction you give...do this is your service level...

Really i would like to appreciate this... only one thing i can say that you will be helding 1st place for custmer satisfaction from back...

In short, if customer has to recieve any service from you is like reaching the peak of Himalaya's

Kudo's for your service...

your's sincerely,
Vijaya Lakshumi Agarwal H
Mob:[protected]

On shifting my family from Pondicherry to Chennai, One new Aquaguard Water filter was bought, fitted at the Pondy residence and the old one - Classic - Water Filter was dismantled and brought to Chennai.
About 40 days back, through helpline No.:3988 3333 a request for reinstallation was made by me. Every time I am assured that it will be attended within 48 Hrs. Not less than six times, I contacted the same number but to no avail.

I now regret for having bought three equipments of Eureka Forbes and am damn sure that neither me nor any of my relations and friends would go for any more purchase.

Let me see if the Company has the least courtesy of responding.

P. Radjaradjane,
Mobile:[protected]

I have purchased the aquaguard about 11 months ago. However, for the last one month I have been repeatedly complaining about the filter but nobody turned up. Ultimately I approached the Head office at Mumbai only then the engineer came and did not work upto our satisfaction. From that time the machine fillted with the wall is not working. We have to press it continuously only then we get water. After a lot of complaints no body has turned up.

I had gone to Malaika to purchase a water purifier. I had instructed them to show me a water purifier which will be useful for water coming from Sintex tank as well as to show Eureka Forbes purifier. The executive - Mr.Santosh suggested me a slim model water purifier but didnt tell me that the purifier body will be separate hung on the wall when the technician came to our home to install he told us that the body will be hung separate we told him we dont want this model & requested them to suggest another model then Mr.Santosh suggested me to buy Crystal model. I took home the same & the technician came to install the same when it was noticed that the purifier bottle was torn. I immediately called Malaika to change the piece but they did not agree to replace the machine & told once the machine is installed their duty is over & they have nothing to do with the machine. Then the technician told us that we will have to fix a booster for the water to come from the syntex tank. I called Malaika but Mr.Santosh was not ready to attend the call. Mr.Jaffar from the shop attended the call & said they cant do anything regarding this. They have cheated us. Because we had told them that we dont have 24 hours water supply & to suggest a water purifier which will purify the tank water. But this machine is not suitable for tank. I called Eureka also they say you speak with your dealer. In this situation what should I do ? Please help me in this.

We have taken the aquaguard yearly contract for maintenance. Till last month your service was excellent.
This month we called the service agent 5 times to do the annual service. Finaly the technician came today and serviced, but it is not working properly, now we are facing problems like leaking and the components are not fixed properly back in position.
Please do the needfull.
I am staying at the address mentioned below.

Sheena Mary
W/O Shaji Renic,
Bethel,
Near pullkopalam,
Thazhe chovva,
Cannanore 67018,
Kerala,
India.

You can contact me on my mobile # [protected].
Your attention towards this matter is highly appreciated

Regards,
Shaji.

Kind attn. Sr Manager (Sales) / Customer Care,
Dear sir, I have purchased a Auaguard classic Waterpurifier Sl.No. 2042610 from your Allahabad (U.P.) office in Dec 2008. At time of purchase I have been told by Sales personnels Vishal Mohan ([protected]) and Ashish Sinha ([protected]) that I will be given free life time service without paying any extra money as diwali offer. On his good faith I have purchased the product. (Being a defence personnel I would have saved upto Rs. 1200/- in case of purchase through C.S.D.)
So for I have not been given any cash reciept / sales invoice / service card by above personnels. So for I have not been provided any routine servicing. After enquring from service centre I got feed back that service centre has not yet been provided with my sales papers / installation certificates etc.
I made a telephonic complain to district sales manager Mr. sandeep Srivastava ([protected]), but of no use.
My complaint is that such bluufing / forged sales personnels should be taken on task so as not to sale the products by bluffing a customer and to get my all relevent papers and after sales service as wel

WE HAVE PURCHASED AQUA GUARD SENSA ON 01 09 2008. IT IS UNDER WARANTY. WE HAVE BEEN MAKING COMPLAINTS TO HELP LINE FOR THE SERVICE. EVERY DAY WE KEEP GETTING CALLS THAT IT SHALL BE ATTENDED TO DAY. MY COMPLAINAT NO: CN 81372922. IN VAIN I TRIED CALLING REGIONAL MANGER[protected] AND THE PHONE IS NOT BEING PICKED UP. THE LOCAL CONTACT (BARKATHPURA 27567185/[protected] THE PHONES ARE NOT BEING ANSWERED. WE FEEL ASHAMED OF CALLING REPEATEDLY HELP LINE . WE HAVE IN THEIR SITE:
CUSTOMER CONFIDENCE CENTRE
CUSTOMER RESPONSE CENTRE
WHILE SELLING THEY ARE AFTER YOU AND WHEN YOU HAVE PROBLEMS NO BODY BOTHRS. THEY HAVE STOCK OPTIONS. IT SHALL BE ATTENDED TO DAY POSITIVELY.
WHAT WE SHOULD DO WITH THIS COMPANY. TO TAKE UP WITH HIGHER OFFICIALS WE HAVE TO CALL THEM ON STD.
THANKS AND REGARDS
SRINIVASAN
REF: PRODUCT AQUAL GUARD SENSA
INSTALLATION DATE: 01 09 2008
UNIT ID: 8001579
PRODUCT OF EUREKA FORBES
FIRST COMPLAIANT LODGED ON 02 06 2009
TILL THIS TIME THERE IS NOT RESPONSE: 10 06 2009

I have purchase EUROAIR Geneus yesterday (20.05.09)by cash against this executive given me acknowledgement for documents Sl.No 338014 when I ask about cash receipts then he told me that same was handover to at the time of product deliver at the evening product was deliver to my office when I ask about cash receipts he simply told me that he was in hurry so he is forget to take the receipts from office and same will be given to me half and hour.I sent my cooligue to take this procduct from Eureka Forbes executive because at that time I was busy in a official meeting.

At evening when i reached home and open the box I was really surprised and shocked to see that executive handover me defected piece because no manual, no remote not proper packing inside and prodict also not proper working…immediately I call your customer care centre but office were closed and leave my msg ….(Ref sale no[protected]

In the morning when I have approached executive about deleive defected piece, he simply told me that sorry sir I was busy possibility that office boy given you rejected piece…..for this incident I realize that now your network is very big and customer satisfaction not your first priority, I know you change my product but please think about customer harshement which he have…. carry product from office to home and taken back home to office.

I am customer ofEureka Forbes from last 10 year and I also used Water Purifier, vacuum Cleaner ….and same advice to all of my friend to go with eureka if you want this product.

But yesterday incident heart me very badly and all view should be changed

Please look into this matter with serioud concern and don’t loose customer satisfaction on Eureka Forbes.

Now I request you to please provide me cash receipts of Rs 9900/- and change my product immediately.

Thanks

I am Jayashree living in bangalore purchased ur "AQUAGUARD TOTAL SENSA" PRODUCT ON 14/07/2008 by ur sales man Byrappa. My customer ID is [protected] . I am very sorry to tell that ur service is very poor as my product is not working from day of its installment and after a long times of about 6 months the system was changed and again the same problem has started again after the we complained we were again told that the whole system would be changed again and we also received the system through courier and found that the product was much older then the the time we actually purchased and i strongly believe that after frequent defective products exchanged ur r using second hand product as exchange and hence we requested Mr Hemanth to get the latest model but till now we have not recived any messages and no positive responses from him, we had also contacted Mr Channakeshav{[protected], }
Mr Vasudeva.g.{[protected]}, Mr Venkatarao {[protected]} but no postive responsefrom any of them .
WE SIMPLY FELL THAT WE WASTED MONEY ON UR product.

I BOUGHT AN VACCUM CLEANER LAST MONTH, AT THE TIME OF PURCHASE THE SALES PERSON SAID WE WILL A VACCUM CLEANER, SET OF 10 BAGS, POUCH AND ONE TRAVEL BAG.BUT AT THE TIME OF DELIVERY HE GAVE ONLY THREE ITEMS, WHEN WE ASKED ABOUT THE LAST ITEM HE SAID "I FORGOT THAT, I WILL BRING IT TOMORROW"BUT STILL NOW HE DIDN'T GAVE THE BAG TO US.WHEN WE CALLED SEVERAL TIMES HE SAID I AM COMING...

PLEASE DON'T TRUST THIS COMPANY PRODUCT AS WELL AS THE SALES EXECUTIVE OF THESE FIRM.

Sir,

I wish to bring to your notice that, I have purchased Aquagaurd Water Purifier R/O from our Nearest dealer Big Bazar, RTC X Road, Hyderabad against Deliery Challan No.3219 dt.31st May-09. (Invoice Not yet raised) They delivered the machine on 1st June-09 itself and told hat Company poeplewill come and install it by tomorrow.

It is already passed 6 days and No person is come to install. When I checked with Big Bazar People, there was no response from thm and tell us to contact Eureka Forbes directly.

Is it not the responsibility to get it installed?

I request the concerned authorities to get it installed or else to take back the machine or arrange to refund of money immediately.

Please do the needful immediately

Thanking you

V.Kamakshi
Mobile No. [protected]

Eurekaforbes vaccum cleaner was purchaged on 26.02.09 from dealer "LOKPLAZA" jinsinala no.1 Gwalior M.P.
After a week, whwenever its power supply cord unwinded and taken out it rewind automatically. hence it was not possible to plug in the cord in an electrical socket. so machine cant work
Complaint was made through dealer on 18.03.09. A technician attended on 24.03.09 checked the machine and find out that powersupply cord rewinding drum was defective and required to be replaced. He assured it would be replaced up to 31st march.No body turned up . another complaint was made on 24.04.09.Another technician turned up on 06.05.09 and assured that defective part would be replaced within two days.None appeared. another complaint was made on11.05.09.Another thecnician appered on 14.05.09.Defective part was not replaced.
I could used the machine only seven days. a

Sir,
I'am Dr Ashim Raj Ranafrom Darjeeling. I had purchased Aquaguard Nova while I was in Siliguri, West Bengal. On Jan 2007 I shifted my base to Darjeeling, WB. I informed the Service centre at Siliguri about my relocation and they provided me the Mobile number of service centre at Darjeeling. Upon contacting them, they came to my home & reinstalled the machine. Since my AMC was overdue I paid for 1 year AMC while in Darjeeling.
It is very regretful to say that I had paid the Annual maintainance charge on the year 2007. But till Date no one from the company has ever visited my home. My Aquaguard Nova Machine is not working since Nov 2007. On contacting the service centre, the mobile number does not exist. On contacting the Siliguri service centre a rude man insists that he is in charge of Siliguri only.
It has been more than a year since my water purifier is not working. What should I do? Recently, a sale representative came to my home to demonstrate a Vacuum cleaner from the same company. I told him about my problem & he promised to help me. Then a phone came from the service centre, Darjeeling and insisted on exchanging my Aquaguard with a new one. I denied and requested them to check my machine and repair it. After that there is no response till Date.
All relevent documents are with me regarding the machine. So I request to kindly do the needful so that I can use the products of Eurekaforbes in future without any hiccups, the failure of which will force me to take legal actions.
Thank u, Ashimraj

Dear Sir,

I had purchased a RO system of Eureka Forbes in the month of Nov 08 at my residence at Bahaduurgarh.I had a major concern for the services because the local dealer had clearly told me that if I purchase the unit from eureka forbes directly I will be facing the services issue because the service will be routed thru them and they will not easily provide the services when I had discussed the same with both these sales people of Gurgaon branch(Mr DK Thakur [protected]) & Mr R K Pandey ([protected]) I was been convinced that it will not be a issue at all and these dealers can't sell RO directly to the enduser.

The first problem approx two months after the purchase I faced was the overflow of water I called up and after several followups the service guy reached and changed the candle and was confirmed that it will be ok now.After few days again the problem started and this time I called up and eureka forbes gurgaon branch they sopke to the local partner Ambeyji this time the engineer visited after lots of escalation and he confirmed that the membrane is reqd to be changed now from there I was routed to faridabad branch and it approximately 20-25 days to get the same in running condition.In these 20-25 days I had calledup the above mentioned sales people at gurgaon I had to speak to several people at faridabad branch then I had to speak to their mumbai branch and after then it was resolved.

Now I am again facing the problem of the overflow of water again I called up faridabad branch of eureka forbes I was given the no Ambeji local dealer at bahadurgarh and a engineer visited and told us that weight sensor is reqd to be changed when I called up Mr DK Thakur and he tried to show that he is working with eureka forbes for last six years which didn't effect him at all when I asked for his no he refused to share his no and he told us a very strange thing he doesn't handle eureka forbes RO system then why he was sent by the dealer (Ambeyji) and I am calling up for last five days at faridabad branch and everyday I am been told by eureka forbes that it will be resolved today but it is still not resolved I called up several times but these people are not bothered at all.

My family is facing problem for drinking water I would request and urge to help me out.

Recently I bought Aquasure Crystal Model From Metro shopping mall in bangalore. Since I am residing in hassan dist., before buying the product I wanted confirm about the installation and aftersales service. I got the answer from the Aquasure sales person that they will arrange a person for installation. Itz already 6th day running and nobody turned up to install the system. Whenever I tried to reach the person who has promised me is still making arrangements to send a service engineer...!!! When I tried eurekaforbes customers care they directed me to Mysore branch of aftersales service. There I got another conrtact number of ther service engineer who is taking care of Hassan region. I thought I reached my destination.. surprisingly I got shocking answer from that person saying "Sorry sir, I have stoped giving service becoz the company has to settel few issues, untill I wont come for installation." Even I got one more shocking news from him saying "company is not properly supplying components and spares for the products which made us to hear lovely words from customers daily so I hv stoped attending service calls."

I had called aquagaurd customer care on two occasions . They first sent a technician saying that the pipes were not fitted correctly. he then tightened the pipes, but i found ants in the storage tank again. the system is supposed to the best in the industry and air tight, howvever ants are still found in the system. the equipment if abt one and a half months old
i ahve called them againand after waiting for 48hrs called up aquaguard to speak to a manager, bur agent by the name of pathiba said taht there is no one I can spaek to and no email i can complaint to as well. Aquaguard seesm to be taking people for granted and now I have no drinking water although I have paid Rs 15000 for the equipment. kindly do the needful.

I had shifted from Baroda, Gujarat to Borivavali(w), Mumbai on last April, 2009 with two year old RO (Cost Rs. 14000/-) purifier system of M/s Eureka Forbes which had having AMC from very 1st day. After shifting and reinstalling of RO system by the company service man at my residence at 403 Gorai Maitreya CHS Ltd., Plot No. 55, Gorai Khadi, Gorai, Borivali(W), Mumbai-91, I was in dilema on the water quality of purified water of the same because the incoming water has low TDS(75ppm) of water supplying by BMC. Accordingly i contacted the concerned person of the company personnels( nos. are [protected] of one technicians, [protected] of Mr Rohit, [protected] of Mr Satis Bhosle, GM, [protected] Mr Nandu) by phone. They have attened several times after getting continuous phone calls from me and once chacked the incoming and out going TDS( Incoming-75ppm & Out going- 4ppm). The service people were dont know whether it is OK or not. Only to insist me to change the column i.e their motivation was only to sale their items not to give better service to people by which once can get the better servicing facility after purchasing the companies costly product. But till date I am not getting any solution on it. They have suggested to change the high TDS filter column by low TDS filter column (cost around Rs 2500/-). Then I agreed and asked them to change & assured me the performance of the low TDS column means the column should staisfy the result of the required parameters, then only I will pay for the replacement. Because as per company saleing strategy, if once the parts are used then it will be charged accordingly. Just think if it is not worked properly after installation then also customer will have to bear the cost what ever it is. In such condition how the general people will get confidient on such reputed company? I did also mail to their customer services mail ID at [protected]@eurekaforbes.com on 19/04/2009 and then after only one call I received in respect of my mail. Then after till date I am not getting any response from them.

Moreover, I need AMC(Annual Maintanance Contract) of my RO system & it should be with this company only, as the last AMC is over. But now I am afraid rather confused on AMC to be done with this company. If any body have any solution please help.

We have complain in for servicing of domestic RO modle due to taste of water is change and required service and we submitted complaing no.[protected] dt. 11.04.09 on ahmedabad phone no[protected] and again remind on dt 24.04.09 and still pending

and this machine in annual maintance and always we received service after 10 days to continues fellow.
We are also mently distrub and if we drink normal water than what is benifit of instoll this machine.
We want to retun-back this product and also want return back of annual maintance amount

detail of product as under
AQUA GUARD TOTAL RO
SR NO BD[protected]
BC CODE 12222

RG
RAKESH KUMAR GUPTA - [protected]
c/O sandeep spinners
vadnagar road, vasodara gram,
taluka sanand, ahmedabad