Eureka Forbes Complaints & Reviews

My Eureka Forbes model water purifier Aquaguard Total Sensa purchase bill no.[protected] dated 24.05.2008. The sales person was Mr.Dinesh Kumar. The machine carries a 2 year warranty which expires on 23.05.2010. I have given them a complaint no.82693092 on 02.04.2010. They are not attending to the problem but dilly dallying the issue with false assurances at the call centres. I have made several calls to them.

I am afraid that they will let the warranty expire, which will make the service chargeable.

compeny has not send me the bill of aqua gold which i have purchased on 07/06/2009 with mr d. madhu (ph: [protected]) with final receipt no:[protected].

i have given several complain to mr madhu & in his office at barkatpura (tel no:[protected] & other no. [protected] , 30687528, 30687518, 39883333

at last i have complain to sairam (ap circle head) but no reply comes from ther also. mr sari ram tell me that iam in meating now i call u leter every time.

company service man did not provide service with out bill they are asking me for money for service wothout bill which is in warranty now.

I have installed electronic security alarm system in my house. Before going on vacation abroad, I had called and advised staff in the control centre of the company about my absence and pay special attention to any signal for alarm going off in my house. I had set the alarm on away mode. Four days ago, i.e., around 19 April I received communication from my personal staff that the alarm sounded twice on Sunday night. Since then I have been calling the control centre (Ramesh/Krishnamoorthy/Navin) from the US and till this time, i.e., 10.00 p.m. on 22 April, nobody from the company has gone to my residence to check the reason for the alarm going off and to rectify the system. I have wasted many hours or energy and money contacting the company people as well as my relatives and personal staff. The staff of Eurovigil (Eureka) have still not attended to my complaint, and my wife and I are seriously worried about something going wrong. If, unfortunately, we exprience loss of property, we shall hold the Eureka Forbes (Eurovigil) and their concerned staff responsible.

WE ARE BEING FORCED TO LODGE THIS COMPLAINT IN VIEW OF POOR QUALITY OF PRODUCT AND ABNORMAL REPAIR CHARGES BEING ASKED BY THE COMPANY INSTEAD OF FOC REPAIRS.

To: 'Sumit Bedi'
Cc: '[protected]@eurekaforbes.com'; '[protected]@eurekaforbes.com'; 'seema.[protected]@eurekaforbes.co.in'; 'ccdserv.[protected]@eurekaforbes.com'

Subject: RE: FW: POOR PRODUCT SERVICES AND HARRASMENT
REF- AQUAGUARD WATERCOOLER CUM PURIFIER

DEAR MR.BEDI,

YOUR MR.DEEPAK VERMA FINALLY VISITED US ON 18/1/10 ALONGWITH YOUR LOCAL CONTRACTOR AND HE CONFIRMED THAT HE HAD LAST VISITED US IN AUGUST- NOT AFTER OCTOBER COMPLAINT AS ALREADY POINTED OUT TO YOU.

ANYHOW AFTER CHECKING THE EQUIPMENT HE HAS ONCE AGAIN GIVEN AN ESTIMATE OF RS.13120.00, EVEN THOUGH WE HAVE ALREADY SPENT ALMOST 12000.00 RS IN THE LAST 1.5 YEARS. IN THIS PERIOD THE COMPRESSOR HAS ALREADY BEEN CHANGED TWICE AND NOW HE WANTS TO DO IT AGAIN? IF ALL THESE PARTS ARE CHANGED, WE DOUBT IF THERE WILL BE ANY OTHER PART LEFT TO CHANGE OUT OF THE ORIGINAL PARTS?

IN OUR OPINION THE EQUIPMENT IS BREAKING DOWN REGULARLY DUE TO POOR WORKMANSHIP OF YOUR TECHNICIAN OR THE LOCAL CONTRACTOR? IT IS UNHEARD OF THAT 3 TIMES COMPRESSOR IS CHANGED IN 1.5 YEARS OR A WATERCOOLER HAS SO MANY PROBLEMS OR SO MUCH EXPENSE. WE FEEL THAT THE COMPRESSOR/HEATEXCHANGER/GAS CHARGING ARE ALL PROBLEMS OF POOR WORKMANSHIP AND THESE MAY HAVE BEEN MISHANDLED OR DAMAGED WHEN THE EQUIMENT WAS LAST SENT TO YOUR CONTRACTOR FOR REPAIRS AND SHOULD BE REPAIRED FREE OF COST. WE RECALL THAT FIRST THEY HAD PUT AN OVERSIZED COMPRESSOR AND THIS MAY HAVE DONE THE DAMAGE AS OTHERWISE HOW CAN A SEALED STAINLESS STEEL CONTAINER GET DAMAGED ?

REGARDS

S.K.CHOWDHARY
S.E.MARKETING PVT LTD
KANPUR

Hi,

I bought Total Reviva (water purifier) last year. I was promised...4 free service will be provied every quater. But in a year, we got only 1 service and that too after repeated calling the sales exec.
Also, we were told during time of purchase, RO filters will be changed (free of cost) within a year of purchase. But now service exec. is telling they will be charging.
I lodged a complaint at customer care (request no. - [protected]), no action/update is done within 24 hrs. Still waiting..

As a customer I am so much harresed, that I have decided NOT to recommend Eureka forbes product to any one.


Regards,

Ashish

sir
10 days back i purchased AQUAGUARD protect plus water purifier in 13500 and for the past 3 days the machine is not working properly.i contacted the local dealer also,after lots of phone calls,the service person came but he was unable to rectify the problem.when i tried to contact the head office of EUREKA FORBES in mumbai,they took my complain and assured me that my complain will be resolved in 24 hours.but still there is no responce from their side.i am facing a lot of problem.and now i want my money back.i will go for some other water purifier.the persons from aquaguard are not responsible and their product is not safe and trust worthy.kindly help me in getting my money back. and i recommend all the cunsumers not to use aquaguard products in future.please help me regarding this.

my number is [protected]

The LPF Filter got damaged within 3 months of purchase. The spare part is not received even after 1 month. The service people just play around refering different names of people concerned. After a few calls, they don't even lift phones. A big noise comes from the purifier and is not at all usable now. Looks like we lost Rs 17000/- on this purchase.

I had rung up 30580842 and requested for a demo of vacuum cleaner around 7.4.2010. Demo was done by some representative who delivered V.C(dry+wet ) type for around Rs 10000/-. After the delivery the same person (read Pramesh parihar-[protected]) has neither issued Invoice nor he is attending to our call for demo or otherwise. whom should I approach for redressal.please advise.
[protected]
[protected]

installed defective machine. No response on call.very bad service negligent and cheating staff.company fraud I want my moneyback if the machine is not replaced immediately. Installed wrong set which i did not order.water is not purified. unpurified water is coming from the machine. no one is attending inspite of several calls made to help line and service Managers at Barkatpura and Ameerpet Offices of Hyderabad. Company is fully responsibe for compensation and refund of money.

Dear Sir,

I have purchased a Water Purifier from Aquaguard-model integra in 2008, when i was posted at Bangalore. I was transfered from Bangalore to Guwahati in 2008. Right after my transfer, i have tried to contact Aquaguard people in Guwahati and get the servicing done. However, the service from Aquaguard is so pathetic and representative of Aquaguard were not even aware of this particular product. Finally, the equipment has stopped functioning since last 2 weeks. I have tried despaerately to contact Euraka Forbes, right upto the Corporate, Regional and local team, but in vain. I wonder, if after spending 25000/-, if this the kind of service, where to go and lodge my complaint.

Regards,
Arup Chaliha
Mobile : [protected]

Eureka Forbes TVM city office did not perform the regular 6 month change of my Water purifier's filter. I have this covered under my 3 year AMC with contract recepti no 50/00003782

It has been 8 months now and the water coming out from the purifier has turned brown.
I called Eureka forbes Customer Care TVM on April 14th and they have made false promises that someone would come by on April 16th and 17th. No one turned up despite mutliple follow ups on Apirl 17th.

They made an excuse claiming that their relocation to a new office caused a backlog of requests for 1 month. When I reminded them that they did not look into my AMC contract's reglar maintenance that was due for about 2 months, they had nothing to say.

What good is an AMC if Eureka Forbes does not follow the policies laid out in the contract?

i purchased aquaguard goldnova water purifier on 4 may 2009..while installing the appliances they said that they will provide two free servicing during first year..its under warranty period of 1 year..till now they haven't provided any free service check ups..i have complained to them on their customer care several times but they always promise me that they will send a field representative next day..now i am not sure whether the water i am drinking is pure or not..

I have purchased a Eureka Forbes Aquaguard Compact water purifier on 13/04/10. While making the payment on 13/04/10 I was told by the salesman that the water purifier would be deliverd and installed on 14/04/10. However I received the water purifier on 15/04/10 but no one came for installation. When I called the call center on 16/04/10 then the representative (Mr. Praful Deolekar) denied escalating my call to a supervisor. I tried calling the corporate office and was told that Ms. Hegde is the lady in charge of the consumer grievances but she wasnt available. An executive Mr. Ranjith Kumar attended my call and assured me that he will have someone with authority call me in 10 mins but I never received any call. I am irritated because while taking the money I was told that the machine would be installed next day. But once the sale was done no one was willing to attend to my problem. I would suggest anyone reading this email that PLEASE DONT BUY PRODUCTS OF EUREKA FORBES AS THEIR AFTER SALES SERVICE IS VERY BAD.

I had purchased Eureka Forbe's Vaccum Cleaner from Croma Stores,Ghatkopar West, Mumbai on 13th Sept 2009. My invoice number is 20806. After twise use at home my vaccum cleaner started giving problem.The power cord of the machine should stay out once pulled but it started malfunctioning and going inside without even pressing the button. I had to use some kind of clutch to keep it out while i work with the cleaner.

Have complained to CROMA 3 times and they have given one complaint number the first time.The number is 3048. But till date i.e.11th April 2010, even after several calls and visits, no one has ever bothered to come for the servicing of the product. I logged the complain with Mr.Ganesh & Ms. Manjit 2 times, but they have never kept their committment.

I desperately need Consumer Society's help & support to solve this issue.

with lots of hopes, looking forward to your reply & solution

Regards,

Bipasha Datta
Employee of Godrej & Boyce Mfg. Co. Ltd.
Mumbai
11th April 2010

Sir vide final receipt No-233, Eureka forbes limited receipt No-011879 of 7-4-2010, I have paid full amount (Rs.10,900) for the purpose of installation of an Acqua Guard water purifier system at home in AT Agraharam, Guntur in hard cash to Mr K sudhakar-CCS No-9005819 accompanied by Mr.Venu 9043398. I pleaded them that the installation process be completed by next day as i had planned my vacation out of Guntur. However, much to my dismay, the people have not turned up sofar (02:30PM on[protected] for installation of same. i had been requesting them for entire yesterday and the day before to finish the job. They promised me to install the machinne initially by the evening of[protected] later extended the same to[protected] and today its alreday half day in to[protected]. I offered them to consider visiting my home even after 9:00pm when they said it would be late in the evening on[protected]. I had an taken the matter to Mr. Kishore who calaimed himself as Branch Manager and promised me to process the case feed back me in one hour at 06:00PM on[protected] but he did not stick to his word he did not call me back until now. My self spoke to him twice but to no use. Plz help me install the machine my vacation plan and mood is spoilt by your people. leaving me with only option of going to a Consumer forum and Press.

Sir,

My filter is not working properly by day one when we purchase now I want to change its cartidge but unable to find any service centre. Kindly send some one at my home to solve out the problem.My number is [protected].


Regards,

Veena

sir, have been using aquagaurd inova eboiling water purifier for the past six years for which iam also paying rs.900 for its service maintenance annually.my machine had a fault before two months for which the service members of your concern took the machine and still didnt return back..i have called them many times but they are not giving proper response..we aresuffering from unclean drinking water for the past two months.so i kindly request you to do the needful..hope i will get my machine back.thanking you.

I purchased Aquaguard Gold Nova on 09th December 2009 by Mr. Chandradev Tripathi who made FALSE commitments about this and sold it to me. It was working well till one year. I got its filters changed after one year and also got AMC for another one year. Soon after this, water from my machine is leaking continuously spontaneously all the time. It has been seen and repaired eight times by various service engineers but the problem is persisting as such till today. I think, I have made WRONG decision to purchase this brand which claims it to be the BEST. No I have made complaints several times, now the service engineer also expresses his helplessness.
Moreover, every time service engineer comes but NEVER gives me service report. Please do something.

Dear Sir,

This is to inform you that I have a general problem with Acqugurard compact system. Most of the time it has been changed , repaired with service charges. but now due to some reasons this machine is out of order. I have been told lot of times to come and check the system properly. but the representatives of eureka forbes is not able to come and see the machines and replace it. I have already given service charges, but not I have not able to pay any service charge to the representatives. I have a tiny kid and necessary for drinking water. The problem is still pending at our end.

sir, you are requested to please send some representatives at the earliest.

Please do the needful and oblige.

With best REgards,

Sanjay Shee
[protected](M)

Please send your executive for servise of this aqua guard.

Dilpreet Singh
A-1/8, second floor krishna nagar Delhi-110051
Mobil-[protected]


As soon as Possible

Thanks
Dilpreet Singh