[Resolved]  Eureka Forbes / Vacuum Cleaners — No response of several complaints made for defective product

Address:

Maharashtra

I had purchased Eureka Forbe's Vaccum Cleaner from Croma Stores,Ghatkopar West, Mumbai on 13th Sept 2009. My invoice number is 20806. After twise use at home my vaccum cleaner started giving problem.The power cord of the machine should stay out once pulled but it started malfunctioning and going inside without even pressing the button. I had to use some kind of clutch to keep it out while i work with the cleaner.

Have complained to CROMA 3 times and they have given one complaint number the first time.The number is 3048. But till date i.e.11th April 2010, even after several calls and visits, no one has ever bothered to come for the servicing of the product. I logged the complain with Mr.Ganesh & Ms. Manjit 2 times, but they have never kept their committment.

I desperately need Consumer Society's help & support to solve this issue.

with lots of hopes, looking forward to your reply & solution

Regards,

Bipasha Datta
Employee of Godrej & Boyce Mfg. Co. Ltd.
Mumbai
11th April 2010