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[Resolved]  Eureka Forbes / Water Purifier Total Sensa — Defective model and product

Dear Customer care(Eureka Forbes),

We have purchased Total sensa water purifier with a lot of expectation of drinking pure water, as assured by Eureka Forbes, but the reverse has happened. we have placed order in International Trade fair ,Pragati Maidan,New Delhi and Total sensa was installed during December 2008.The service engineers told that the installation is successful and tested. But after a few days, I have found that water purifier is not purifying water. So, Immediately I have given call to Mr. Tarun Pandey and the unit was found to be a faulty one. (your engineer has not found it)(Problem with testing o[censored]nit). Then, after a rigorous follow up with the delhi sales office and Mr. tarun,and many mails to customer support/feedback , I have got the unit replaced. I faced a lot of problems in this, because we are residing in ghaziabad but placed order in Delhi.The territory conflict between delhi and ghaziabad offices made the replacement much delayed.


The problem did not end over there. The new unit starts creating problem like sometimes RO was not working /UV not working /Intelligent unit was not working. So, I called ghaziabad office and the service engineer replaced one by one circuit board with a new one and within four months almost all parts of the Total sensa unit was replaced including tap of the unit.

It created a lot of tension and felt that I have purchased a failure product. So, I started crosschecking with the service engineers of eurekaforbes and confirmed that this model is having a lot of problem and service parts are not readily available at respective offices. This, even I have felt , because whenever I call engineer for some problem, they take minimum one week to two weeks to repair the unit saying it is not available in the stock., and many times they recommended me to replace this model with other ,as it is a failed one. The live example, ten days back before diwali, I have called service engineer because of problem in tap and problem in upper lid which is not closing intact because of that insects are entering into water tank of sensa, but the engineer visited and told it will take more than a week to replace that because parts are not available in stock, still not repaired.

The age of my unit is not even one year, so much problem in the unit cropping in. I don’t know how much problem I am going face in future. Purchasing a good brand, I am penalized time wise, mental tension wise and in future monetary wise. I cannot afford a product with lot of problems. Moreover I cannot keep on track with your service engineers for problems .So, replace my unit with a successful model or refund it.

Unit no. 8003730.
I learnt that Eureka Forbes has modified the Total Sensa model and released.This shows that the Total Sensa is having technical problem.

Expecting a customer oriented approach,



prof. Manoranjan.P.ram.



Chairperson,JK Business School,Member JK organisation
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet

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Eureka Forbes — Water Purifier / purifying defect

To,

The Director,

Dear Sir/Mam,

We purchased a water filter from your company named "INFINITY" two months back, the problem we are facing is when the water is boiled a layer of white dust particle forms on the top & bottom of the vessel.

After informing your sales representatives they came and visited our place, what they say is this model cannot solve the issue. We have been asking for a replacement of the water purifier for a long for which there is no response from any one, they don't take call's nor give us a solution to this. We have small kids at home.

Please look into this problem.

Regards,
G.J Nair

eureka forbes total sensa water purifier — not working from the date of purchase

sir i have purchased a water purifier (Total Sensa model) from eureka forbes three months back for rs.18,000/= from the date of purchase it is not working , after repeated complaintes made there is no single response from the company
Dear Kandan,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.

We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team
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Dear Mr. Kandan,

We have not heard from you for quite long. Kindly share your status so that we can get in touch with you and resolve any pending issues.

Regards,
Eureka Forbes Team
Sir,
This is Kanchan from G.E.T. Water Awareness Team Chennai... I read ur complaint.

Many people forget to choose a customized plant for their raw water characteristics.

Standard branded products do magical advertisement only for marketing and not concentrating in service, as the RO, UV, OZONE, UF, NANO concept needs huge maintenance if not configured for RAW water purification methods

We people create this awareness and we have qualified engineers who FREELY service the Water purifiers any brand any model and suggest you how to maintain it in future.

We provide original spares also. Call me at [protected] [protected] [protected]

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    Eureka Forbes
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    10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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