Eureka Forbes Complaints & Reviews

Date of complaint filing - 18-Feb-2012
Purchased an Aquaguard Sensa RO unit for Rs. 18000/- on 25-Feb-2011.

Purchased the unit despite it being extremely expensive because the Eureka Forbes brochure claimed that the unit would deliver pure water no matter what the input source - corporation water/Tanker water/Municipal water....

However, the reality has been far removed from the claims since I have been having repeated complaints with the unit in terms of water quality since date of purchase. The product brochure claimed that 4 free service check-ups would be done by Eureka Forbes but despite repeated follow-ups only 3 have been done (one other was done because the unit had started leaking water all over the floor and is not counted as a service check-up). The last service was done on 11-Feb-2011 by Mr. Ranjit and Mr. Gangadhar Reddy from Poorna Solutions to whom it appears that Eureka Forbes have apparently outsourced the servicing. Based on my repeated requests as part of the service call, Mr. Ranjit and Mr. Gangadhar measured the TDS (Total Dissolved Salts) rating of the unit and noted that it was abnormally high at 179 (should be between 40-80). They had no explanation as to how the TDS became so high even though the unit was last attended to by Mr. Prakash Acharya (again from Poorna Solutions) on 02-Dec-2011. They advised changing the membrane to rectify the issue and the same was done on 11-Feb-2011. Despite changing the membrane, the problem is still around since my vessels still have a coat of white salt all around the inner surface - I use ONLY the RO water from the unit since these vessels are used for my 9 month old kid and I am very cautious not to mix vessels and check vessels repeatedly before and after use. The vessels were checked before the RO water was poured into it and it was absolutely clean with no scaling. However, after 10 mins of boiling the RO water in the vessel, the salt scaling appeared and coated the entire vessel.

In the attached picture you can see the finger impression that has been left on the vessel base (in which I had used the RO water for boiling) and the sediment deposited on my index finger.

I have tried escalating the problem on the Eureka Forbes end repeatedly after this incident but there has been no action. It is to be noted that I have brought up this issue repeatedly with them in the past too and I have met with the same inaction and indifference from Eureka Forbes even for those complaints.

Would appreciate any help that I can get from the consumer complaints forum in helping me get some closure on this.

I have purchased aquasure Nano RO system few months back, since begining this is having leakage problem and company has failed to repair this.
while the asking replacement of machine, they are shifting the blame on dealer now.

very poor , technical staff with very poor customer care service.

i also saw more than 250 such complaint here against same company , i am not sure if this has any impact or not.

i am waiting service for last 8 months , so many times i was register my complaint at LAKSHMI AGENCIES, KOTAGUMMAM, RAJAHMUNDRY . NO one cannot be attend till today, so once again i request please receive my complaint . PADALA SRINIVASA REDDY, Physical Director, D.No,3-102, Baba nagar, near ILTD, ANAPARTI-533342. Ph.No: [protected].

Dear Sir,

I have purchased Aqua guard Compact on 21.10.2010 from pune direct sales representative DC No.16966366, ORDER NO.[protected] and my Customer ID is [protected].
At the time of the sale so many false commitments that after free service only one time filter change is required for an year it costs Rs.300 around.Very less maintenance.

They also said aqua guard classic is the base model where pre filter is located outside but in compact model pre filter will be inbuilt so it costs etc.
because of the reasons i purchased COMPACT model.After one year i got transferred from pune to chennai.i thought to make service contract at chennai.the moment i installed my aqua guard it was not working at all so made online service request

There was a call from the call center they sent the service person Mr. Augustine ([protected]) on 25/01/2012. He inspected & completely dismantled the kit & said service charge is Rs.375 one sensor has gone for that Rs. 190 total Rs.565. He also said there is no guarantee for electronics items. i also paid the amount Rs.565 as what he said.He enforced to put one Pre Filter outside or else this will get damaged quickly.

I don't know for that reason only i had gone for compact model else i would have gone for the basic classic model ????

He insisted to put the service contract Rs.1250 per year in that the filter will be taken care for other items customer have to pay This happened on Wednesday (25/01/2012). it was working fine on that day water was coming as earlier.On Thursday (26/01/2012) again there was a problem & no water from the unit. I tried to call him but he has not lifted the phone. the second day i got the line Friday (27/01/2012).

He said that he will come on Monday (30/01/2012).He came on that day & after inspection said that circuit board has gone it will cost around Rs 1400.I was frustrated with the total service & cheating the customer, I refused & said no don't repair it. After that he was telling put service contract i will make the items free in that.

I got a call from the customer care they said that the circuit board costs Rs.1800 & filter costs Rs.700 to 800 when i asked why there is a mismatch in the rates Rs. 1400 to Rs.1800 & Rs.300 to Rs.700, they are beautifully managing with words that new circuit board is costly & new filter is costly. I don't know whom to believe. In total Genuinity is missing.

My one doubt is at the time of the sensor changes he completely dismantled the kit may be the malfunction can happened because of that. What customer knows?????

If the circuit board is weak why he has not intimated at that time of sensor change?????

If company says suddenly it can happen why it is perfectly happening after one year somewhere something is wrong!!!!!!!!

If there is a real problem which happened after one year where is the quality for this costly product.

my simple calculation is initial investment is Rs.8000 + service charge is Rs.565+ filter change is Rs.700.

Nearly Rs. 10000 within one year & three months. If i would have gone for BISLERI / KINLEY mineral water it would have cost-ed me very less & will have a good taste also.

I am waiting for your genuine answers

Regards
P.Harikrishnan
M: [protected]

My experience with aquaguard- EUREKA FORBES IN bANGALORE has been very bad, to say the least. right from installation, They have provided the worst possible consumer service. Competition between two nearby branches for installation leading to delay, providing the wrong model for my requirements- (as reported by the Manager!), delay in installation for days after payment- Can things be worse? This is in Koramangla branch/kanakapira branch Bangalore. My advice never get their products.

Water purifier NOVA of Aquaguard (Eureka Forbes) is defective since the last forty five days. It is under maintenance contract upto June 2013. It is experienced that the company rep is not attending the complaints. Though I made several complaints to their CHENGANNUR branch nothing happened. The company should either (i) set the equipment workable immediately and extend my service contract for 45 days; (or) (ii) refund cost of the equipment along with contract amount with interest.

I have purchased Eureka Forbes waterfilter on 20/05/2011. Even it is not completed 1 year but always thereis complaint. Recently again I havelodged a complainton1st February,2012 to our dealers i.e Eureka Forbes Ltd, Choladhara Rad, L.H.S.2ndby Lane Jorhat - 785001. Phone No.[protected]//2309351. But today i.e. 3rd February,2012, it is 9 P.M. but till now they have not visited the house. I desire to lodge a complaintthrough Consumer forum. Please look into thematter.


H.S.Deb,
[protected]/[protected]

PLEASE DON'T BUY ANY EUREKA FORBES PRODUCT!!! Their after sales service is extremely poor especially in Chennai... I bought a vacuum cleaner from them and the service guys have not responded for dust bag replacement even after repeated service requests... Now I am unable to use the vacuum cleaner and it is lying accumulating dust in my house...

C.MANOHARAN, KUMBAKONAM
The sales persons continuously comes to the houses to try to sale the EUREKA FORBES PRODUCTS. When they try to sale they are said false statements.
At that time, I asked the manager[protected] , which parts which time to be replace? . Kumbakonam office manager said, If you use 20 litters in every day, membrane to be change after two and half years.
After the purchase of Aqua guard DUO I have shocked. Because ,the user manual (page13) advise the Customer to be replace all the filters every usage of 6000 litters. ( Particulate filter, Carbon filter, Clarity Cartridge, Taste Enhancer Cartridge, RO membrane )
Once again to clarify the matter, as like a new customer I call the kumbakonam office manager[protected]from my landline, He said, If you use 15 litters in every day membrane change after two and half years or three years. Not necessary to replace any other filter, only washable. This conversation was recorded and attached
Deficiency of service
Customer who purchases their product the service rendered by the concern is very poor. There are none other person visiting to check whether the machine work properly or not.
I feel some problem in the taste of water I call the the salesman([protected]) to enquire about the condition of the machine, He given the service person number([protected]- 16.12.11 – 5.26pm), He collect my address and then chatting with other person in the office and they simply cut of the phone.
Dec. 23 rd I sent a Fax to[protected] and Courier to kumbakonam office.
Dec.25 th kumbakonam office manager contact me by phone and unacceptable clarification, and also told some lie.
Then, sales rep. came and tested the outlet water, TDS is 009 ( input 290).
Next day serviceman came and tested the outlet water, TDS is 010 ( input 340).
After that no response.
Minimum require of TDS level 020

No Invoice given/ No after Sales service
I bought a Aqua guard classic Model from a Sales man (Mr. Saminathan) who visited from Eureka Forbes on 15.11.2011. It is almost more than 2 months that we bought this and he did not provide us the Invoice for the product that we purchased. The salesman gave a very small piece of paper printed Eureka Forbes Ltd receipt no.034520 for the payment made.I am not sure how Eureka Forbes are advertising about trust and reliability when they cannot even meet the basic customer requirements.
I called Eureka Forbes Trichy many times and with every one that I spoke they all are taught to apologize and assure as much as you can and the Customer Service Representatives adhere to it and apologize and assure you that things will be done.I have called innumerable times, but in vain-I have not yet received the invoice till date.
Why do I, as a customer, need to follow-up so vigorously ? Why do the sales people or their respective seniors give false promises which cannot be adhered to ?
Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises ? Who is responsible for that ? Why can't the company be clear about what can be delivered and what cannot be ? Why keep the customer in the dark ? How can I have my issues redressed ?

AQUAGUARD WATER PURIFIER AG-CLASSIC COMPACT CATRIDGE MODEL SL.NO. 15928 WAS BOUGHT ON 08/02/2001 AND SINCE THEN IN SERVICE AND MAINT.CONTRACT EVERY YEAR.
PRESENTLY UNDER 2 YEARS MAINT. AND SERVICE CONTRACT WITH EUREKA FORBES AND THE CONTRACT IS IN FORCE TILL 03/01/2013 .
THE WATER PURIFIER WAS NOT FUNCTIONING PROPERLY IN LAST MONTH AND COMPLAINTS WERE LODGED TO ROURKELA OFFICE VIDE COMPLAINT.REGD. SL. NO. 216 DTD.15/10/2011 ; NO. 117 DTD. 10/12/2011 ; AND 131 DTD.12/12/2011.
TILL DATE IT IS NOT EVEN ATTENDED AND NOW THE MACHINE HAS STOPPED WORKING.
MATTER WAS TAKEN UP WITH MR. PARIDA , INCHARGE OFFICER AT ROURKELA OFFICE BUT NO ACTION YET.UV RAYS COMING OUT FROM THE CHAMBER ,KIDS AND OTHER MEMBERS ARE FORCED TO CONSUME THE TAP WATER , MAY BE A THREAT FOR HEALTH.
A BREACH OF SERVICE CONTRACT.

Dear Respected Sir/Madam,

I purchased an Aquaguard Sensa on 4/1/2012 through your sales person. It was delivered on eight days later on 12/1/2012 and installed on 13/1/2012. The machine worked fine on that day, but the next day (14/1/2012) all the lights on the machine started flashing and it ceased to purify the water. My 2 year old daughter and I have fallen sick after drinking that water. The lights continue to flash and it appears that I was delivered a defective machine.

I called the salesperson Yogesh Bhoite (Code No 9035385) but he isn't giving this issue serious attention and promises to replace the machine, but remains available most of the time. I filed a complaint with Eureka Forbes Customer Care (Complaint No.[protected] and they said they would send a repairman. Since I have been sent a defective machine, I do not want it repaired. Out of all fairness, I would like it to be replaced with a brand new working one or be refunded my amount of Rs. 17,900 + Rs. 450 for the stand.

Since no one from your company seems to be giving this issue any attention, I sincerely request that you give this prompt attention. This is your high end model and it doesn't bode well that your company is sending defective machines out to customers, as quality of water cannot be compromised.

Please respond immediately.

Rishi Vohra

I have purchased a vacuum cleaner on 15.12.2011 vide recept no.[protected] of Eureka Forbes Ltd. ( P/1J, Ajaynagar (Survey Park), P.O. Santoshpur,
Kolkata-700075. CSS"s Name S. Mandal, Code No. 9048720. At the time demonstration of the cleaner the mentioned sales person told that Company will give Life Time AMC and also said that we will get scratch card with minimum two guaranteed gift within 7 days from the date of encashment of cheque, which I have given, alongwith Final Document/Cash Receipts from the Co.'s end. But nearly one months passed nothing has been received by me even today. In the meantime I have contacted mentioned Sales Person over telephone in this regard. But each and every time he assured us but without result. Is it a Customer Service from a Reputed Company like you?


Anup Mukherjee, 63/4, Prince Gulam Hossain Shah Road, Kolkata-700032

i want to know the AMC charge for 2 yrs of aqua-guard classic model..????

its urgent so plzzzz reply soon.........in my email ridhzi.[protected]@rediffmail.com

waiting for your early response...

Thank you

Sovan Lal Ghosh
C-36,CMPDI Colony Bilaspur (C.G.)
495006

Eureka Forbes Ltd.
c/o Ms.Anu Kotain
Customer care Officer,
Eureka Forbes Ltd.: B1/B2, 701,
Marathon NextGen innova,
off Ganpatrao Kadam Marg,
Lower Parel, Mumbai - 400 013

Dear Sir/Madam

Please kindly Note:- I want to register my complaint about your product which I'd purchased on 04/01/2012 from your Eureka Forbes Ltd., Ali Mansion, NR Badwaik Hospital, opp Bhandup Police station, LBS Marg, Near Jain Mandir, Bhandup (W), Mumbai400 078 branch.

Ref. Product Details are as follows:
B Code: 12251
Sr.No.: DH-6001899
R.O.Water purifier
Code: AG ENHANCE GREEN R.O. (Depolluting) Water filter cum purifier

I had bought Eureka Forbes AG ENHANCE GREEN R.O. (Depolluting) Water on 04/01/2012.

I had lodged a complaint on 12/01/2012 at 'EURO HELPLINE'[protected] .My complaint no. is 65187121.

Since then I have made 9 calls to Eurohelpline, just to listen to their false promises. I had a talk with their Shift incharge M/s.Nishant (Mira Bhayander Road) on 12/01/2012. But of no use. They argued about area assigned to them and coordinator started giving excuses.While selling the product they didn't informed the same, they only meant with their sales and no respond in service.

I had also lodged a complaint against the service center M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No[protected],[protected]. But its of no use. Mr. Monu Patwa (Customer Sales Specialist - Bhandup (West) & M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No[protected],[protected] have stopped answering my calls. And Eurohelpline have no other job other than giving false promises.They have no control over their service centers.
I would recommend people not to go for Aquaguard unless and until you have ample time to run around these people for service.
They have absolutely no values & emotions even if your family is not getting a basic necessity like 'DRINKING WATER'.

My Complaint appended below:

1) Plumber came for installation on Sunday i.e. on 08/01/2012, while delivery made on 04/01/2012.

2) Leakage started from Monday morning (09/01/2012) from particulate filter (Candle) and no water filling in purified water storage tank, then I called your company's customer sales specialist Mr.Monu Patwa to whom I complained for the machine not working.

3) It is bring to your kind notice that, if my complaint is not addressed within next 24 hours for resolving the problem faced by me, then I am bound to stop the payment with respect to the PDCs issued in favour of Eureka Forbes Ltd.

4) I am also addressing the same with respected Consumer Complaint Forums.


Please resolve the asap to avoid further discrepancies.

Thanks

Encl: VoIP on (Recorded message from service center M/s.Nishant (Prop. Ms.Shakuntala - Mira Bhayander Road) contact No[protected],[protected]
Mrs.Kinjal G Parmar / Mr.Girish N.Parmar

I bought a Aquaguard Enhance RO just 30 days before. It stopped working after 20 days. I called up the call center and asked for service they said with in 24 hours someone will come. No one turned up. I called them again and asked them to escalate the case. Then after 2 days one service men came home and inspected the water purifier. He told me that the product is defective one and needs replacement. He promised to replace it, but never came back again. Now, I am tired of calling the call center, and the person who sold me the item. No one give a proper response. Contacted service manager, no remedies. NEVER ever buy Aquaguard products. Their service is that pathetic. I am planning to file a case in Consumer Court.

my aquaguard infinity(eureka forbes) is nt workin.....i hv calld several times bt no action.......pls take immediate action.....my complaint id iz 86149664

I have purchased a Eureka Forbes wet &dry model vacuum cleaner through direct selling. One sales person Mr. Rajan, Mobile Nos.[protected], [protected] has approached us for demo and assured us that apart from regular warranty as a special case they would be giving a replacement warranty for one year, two scratch cards with assured gifts and five additional accessories etc. I gave Rs 500 in cash as advance and the product got delivered with delivery challan no 19090385 dated 25.11.2011, without invoice. The product demo was done within three or four days. I got five additional accessories only (actually it is included in the regular pack only, he has built up as if it is given extra). When I asked for document for replacement warranty, he showed the regular warranty card. No reference has been made in the warranty document for replacement warranty. I asked him to submit the document for replacement warranty and delayed the balance payment. In between I talked with their customer care call centre 39883333 and their higher official Mr.Thanigaivel, through [protected]. They said no such replacement warranty is given. The motor only will be replaced when the problem arises and the company decides, within the regular warranty period. After few days the sales person Mr. Rajan, again came and requested me to pay the balance otherwise he won't get his salary. As I dont wanted to spoil his life, I paid the balance and asked him to deliver atleast the scratch cards. He assured me that it would be done the next morning. As he did not turn up for few days I tried him, and he said it would be done the next day. There after it did not pick up our phone. We informed Eureka forbes, Ramapuram office, through which the product has been delivered. They said it would be looked into. After a long wait I sent reminder to its company through its website followed by a letter through Fax and registered speed post on 15th December. As there was no response I posted a comment through their page on face book. At the first week of January 2012 (02,03 Jan 2012), Service people have contacted and asked for the nature of service. I told them that the issue is not a service problem and related to sales. They said they would inform their higher officials and suitable action would be taken. Till 9th January 2012, Morning I did not get any response from Eureka Forbes. The scratch cards & replacement warranty document need to be handed over to me at the earliest.

Dear Eureka Forbes,
We have Aquaguard Nova model for which we have taken AMC from Ishan Services Aundh Ph[protected] in 2010 which we renewed in 2011 for 3 yrs by paying Rs.3000/-. The on/off switch of the machine is not working since August for which we called Ishan Services. They said they have closed the shop and our service will be handled by Pranjali Services Ph - [protected]. So we called them and they sent 2 mechanics to repair it. They could not repair it and said that the switch is not available in the market so they will come after 1 week. They never returned back and after multiple followups we called Eureka Forbes helpline[protected]. They said they will send someone to repair the machine urgently but no one turned up. After repeatedly calling them and Pranjali Services those 2 mechanics came again in Dec end but could not completely repair the machine due to unavailability of a screw. This experience is really frustrating.
1) When Ishan Services which is official service center of Eureka Forbes closed down, was is not Eureka Forbes responsibility to ensure that all their customers are returned their AMC money or properly transferred to another service provider?
2) When we call up the Helpline no action is taken. Then what is the use of having this helpline number?
3) Have already lodged Web complaint. Complaint No. 75067d98297d. But nothing happened after that. Why have you created this complaint page if you are not going to do anything about it?
3) The customer is suffering for 4 months without his mistake. Is the company not responsible to solve his issue?

Thanks,
Hemant Lele

To,
Whomever it may be concerned
I Dr. Kalpana Ashok Lande M/s Tirupati Maternal and Nursing Home, Ambagate, Amravati 444601 would like to lodge my complaint against your Amravati (M.S.) office as I booked R.O. enhance water purifier unit on[protected] by paying Rs.1000/-in cash to Mr. Gajanan, Employer from Amravati Office.
He Handed over me booking Receipt with no[protected]Bar Coded product sticker) on[protected], unit was installed and remaining payment i.e. Rs 10990/- was paid by cheque no 019262 Dt21-10-11 of mahatma fule dist Urban Co. Op. Bank Ltd , Amravati. On next day o[censored]nit installation, the unit was not working. So I made an telephonic complaint to Amravati office. On next day some Mr. Gajanan Kanse attended and opened every part of machine and then after uniting , he installed the unit. I was surprises then unit again failed after four days so again I Informed to Amravati Office and again technician made it correct to work, But again after Eight days the unit failed , So Informed it to Amravati office where I talked to Mr. Yogesh . He Promised me to send technician and to replace the unit or to correct it whatever may be feasible. But since then after repeated information he was not done anything then he asked me to talk with Mr. Nitin Muley But none of them turned to my hospital. Today after repeated calls, when I talked with Mr. Yogesh He talked with me in harsh language and said you can inform my seniors.
I am Gynaecologist and running Ten Beded fully equipped hospital. I am the Vice President Of OBGY Society and my husband is secretary of IMA Amravati branch, So we are busy with our work.
But the response and behavior of your Amravati office is RUTHLESS,CARELESS AND IRRRESPONSIBLE.
SO KINDLLY DO THE NEEDFUL.
Your’ s Sincierly,
Dr. Kalpana Ashok Lande,
Tirupati Maternity and Nursing Home,
Ambagate, Amravati(444601)
Contact No: [protected]/[protected]