Eureka Forbes Complaints & Reviews

Hi,

My name is Raghavendra and I would like to bring to your notice about a fact on the Eureka Forbes Aquaguard Total infiniti model.

I had purchased this model in 2010 and with in a short
time, the operating buttons beneath the power button(sticker) started to worne out.

I had asked the technician who came for AMC service to replace it, but the technician insisted on changing in the next service. This went on for 1 year and in the last week (24th Feb 2012) I had lodged a complaint 86449223 with another issue along with this one. During the service, I came to know a SHOCKING NEWS THAT THE COMPANY DONOT MANUFACTURE THIS PART AND SHOULD CONTINUE USE THE SPOILED ONE.

Today, the purifier which I had bought with amount 10,000 has become useless within 2years. Hence I suggest all the consumers not to go for this model at any cost.

Thanks and regards,
Raghavendra Prasad B O
[protected]

hi
i am dr.devendra purchased eureka forbes Aquasure water purifier on 17/12/2011 from Vijay sales, sion mumbai..in early feb i.e. within 2 months suddenly the outlet started leaking even if the water purifier is in switched off mode..it stopped only when i cut the water supply..i called upon the helpline number.and within 2 days the service engineer replaced leaked valve which sucks water..it was told to me that it can malfunction again.and advised me to install a booster pump costing rs.3000 to avoid this problem in future..
After replacing the valve the water flow has reduced significantly and now its taking 10 min to fill a bottle of 1 litre..on the contrary this filter assures you flow of 2litres/min..i called upon the engineer, he told me the filter is at fault..he dint do any paper work...since then last 2 weeks i have been calling helpline repeatedly..they just apologize but not fixing the problem..this pathetic service when the product is just 2 months old..my request number is 86385347..
so please do the needful..
Dr.Devendra Thakare
sion(w) mumbai
[protected]

I bought the Aquaguard Total Enhance in December 2011. This product makes a humming motor noise, which is higher than tolerable and unusual. I initially thought it was faulty. But, the service technician confirmed that this model has a noise and is featuristic, due to the position of a filter/motor. This is the only annoying factor, otherwise water taste is fine. So, I suggest anyone who wants to buy it should watch it installed in a place and make sure that the noise is tolerable and then go for it.

for 5 days i am requesting aquaguard call center guys to send me service personnel as my aquaguard. my aquaguard stopped working when their personnel came for regular service and replacement of the filter.from that day i am calling them to fix my problem but i get no response except they call center guys saying we do something in 24 hour. i request my authority concern to look upon the problem or i will have to suit a case against you. my complain number is 65646930.

I AM NOT GETTING SERVICES FROM EUREKA FORBES DEPARTMENT. AFTER DOING AMC THEY ARE NOT GIVING SEVICE. BEFORE THAT THEY SAY THE DIFFERENT PARTS OF MACHINE HAS DESTROYED BUT AFTER DOING AMC THEY DO NOT CHANGE PARTS OF MACHINE.

PLZ. DO THE NEEDFUL.

Refer to my complaint no 64dfba9317dd - eureka forbes dated 26 jan 11

1. Product purchased on 18 dec 2011 csd (Incs mumbai, colaba)
2. Eng visited for demo and found following:
(A) as per manual page 2 (Two) diagram
(I) button to unravel the power cord — not fuctioning properly (Sl no 4)
(Ii) flexible hose with suction power slide — broken (Sl no 9)

Date of complaint filing - 18-Feb-2012
Purchased an Aquaguard Sensa RO unit for Rs. 18000/- on 25-Feb-2011.

Purchased the unit despite it being extremely expensive because the Eureka Forbes brochure claimed that the unit would deliver pure water no matter what the input source - corporation water/Tanker water/Municipal water....

However, the reality has been far removed from the claims since I have been having repeated complaints with the unit in terms of water quality since date of purchase. The product brochure claimed that 4 free service check-ups would be done by Eureka Forbes but despite repeated follow-ups only 3 have been done (one other was done because the unit had started leaking water all over the floor and is not counted as a service check-up). The last service was done on 11-Feb-2011 by Mr. Ranjit and Mr. Gangadhar Reddy from Poorna Solutions to whom it appears that Eureka Forbes have apparently outsourced the servicing. Based on my repeated requests as part of the service call, Mr. Ranjit and Mr. Gangadhar measured the TDS (Total Dissolved Salts) rating of the unit and noted that it was abnormally high at 179 (should be between 40-80). They had no explanation as to how the TDS became so high even though the unit was last attended to by Mr. Prakash Acharya (again from Poorna Solutions) on 02-Dec-2011. They advised changing the membrane to rectify the issue and the same was done on 11-Feb-2011. Despite changing the membrane, the problem is still around since my vessels still have a coat of white salt all around the inner surface - I use ONLY the RO water from the unit since these vessels are used for my 9 month old kid and I am very cautious not to mix vessels and check vessels repeatedly before and after use. The vessels were checked before the RO water was poured into it and it was absolutely clean with no scaling. However, after 10 mins of boiling the RO water in the vessel, the salt scaling appeared and coated the entire vessel.

In the attached picture you can see the finger impression that has been left on the vessel base (in which I had used the RO water for boiling) and the sediment deposited on my index finger.

I have tried escalating the problem on the Eureka Forbes end repeatedly after this incident but there has been no action. It is to be noted that I have brought up this issue repeatedly with them in the past too and I have met with the same inaction and indifference from Eureka Forbes even for those complaints.

Would appreciate any help that I can get from the consumer complaints forum in helping me get some closure on this.

I have purchased aquasure Nano RO system few months back, since begining this is having leakage problem and company has failed to repair this.
while the asking replacement of machine, they are shifting the blame on dealer now.

very poor , technical staff with very poor customer care service.

i also saw more than 250 such complaint here against same company , i am not sure if this has any impact or not.

i am waiting service for last 8 months , so many times i was register my complaint at LAKSHMI AGENCIES, KOTAGUMMAM, RAJAHMUNDRY . NO one cannot be attend till today, so once again i request please receive my complaint . PADALA SRINIVASA REDDY, Physical Director, D.No,3-102, Baba nagar, near ILTD, ANAPARTI-533342. Ph.No: [protected].

Dear Sir,

I have purchased Aqua guard Compact on 21.10.2010 from pune direct sales representative DC No.16966366, ORDER NO.[protected] and my Customer ID is [protected].
At the time of the sale so many false commitments that after free service only one time filter change is required for an year it costs Rs.300 around.Very less maintenance.

They also said aqua guard classic is the base model where pre filter is located outside but in compact model pre filter will be inbuilt so it costs etc.
because of the reasons i purchased COMPACT model.After one year i got transferred from pune to chennai.i thought to make service contract at chennai.the moment i installed my aqua guard it was not working at all so made online service request

There was a call from the call center they sent the service person Mr. Augustine ([protected]) on 25/01/2012. He inspected & completely dismantled the kit & said service charge is Rs.375 one sensor has gone for that Rs. 190 total Rs.565. He also said there is no guarantee for electronics items. i also paid the amount Rs.565 as what he said.He enforced to put one Pre Filter outside or else this will get damaged quickly.

I don't know for that reason only i had gone for compact model else i would have gone for the basic classic model ????

He insisted to put the service contract Rs.1250 per year in that the filter will be taken care for other items customer have to pay This happened on Wednesday (25/01/2012). it was working fine on that day water was coming as earlier.On Thursday (26/01/2012) again there was a problem & no water from the unit. I tried to call him but he has not lifted the phone. the second day i got the line Friday (27/01/2012).

He said that he will come on Monday (30/01/2012).He came on that day & after inspection said that circuit board has gone it will cost around Rs 1400.I was frustrated with the total service & cheating the customer, I refused & said no don't repair it. After that he was telling put service contract i will make the items free in that.

I got a call from the customer care they said that the circuit board costs Rs.1800 & filter costs Rs.700 to 800 when i asked why there is a mismatch in the rates Rs. 1400 to Rs.1800 & Rs.300 to Rs.700, they are beautifully managing with words that new circuit board is costly & new filter is costly. I don't know whom to believe. In total Genuinity is missing.

My one doubt is at the time of the sensor changes he completely dismantled the kit may be the malfunction can happened because of that. What customer knows?????

If the circuit board is weak why he has not intimated at that time of sensor change?????

If company says suddenly it can happen why it is perfectly happening after one year somewhere something is wrong!!!!!!!!

If there is a real problem which happened after one year where is the quality for this costly product.

my simple calculation is initial investment is Rs.8000 + service charge is Rs.565+ filter change is Rs.700.

Nearly Rs. 10000 within one year & three months. If i would have gone for BISLERI / KINLEY mineral water it would have cost-ed me very less & will have a good taste also.

I am waiting for your genuine answers

Regards
P.Harikrishnan
M: [protected]

My experience with aquaguard- EUREKA FORBES IN bANGALORE has been very bad, to say the least. right from installation, They have provided the worst possible consumer service. Competition between two nearby branches for installation leading to delay, providing the wrong model for my requirements- (as reported by the Manager!), delay in installation for days after payment- Can things be worse? This is in Koramangla branch/kanakapira branch Bangalore. My advice never get their products.

Water purifier NOVA of Aquaguard (Eureka Forbes) is defective since the last forty five days. It is under maintenance contract upto June 2013. It is experienced that the company rep is not attending the complaints. Though I made several complaints to their CHENGANNUR branch nothing happened. The company should either (i) set the equipment workable immediately and extend my service contract for 45 days; (or) (ii) refund cost of the equipment along with contract amount with interest.

I have purchased Eureka Forbes waterfilter on 20/05/2011. Even it is not completed 1 year but always thereis complaint. Recently again I havelodged a complainton1st February,2012 to our dealers i.e Eureka Forbes Ltd, Choladhara Rad, L.H.S.2ndby Lane Jorhat - 785001. Phone No.[protected]//2309351. But today i.e. 3rd February,2012, it is 9 P.M. but till now they have not visited the house. I desire to lodge a complaintthrough Consumer forum. Please look into thematter.


H.S.Deb,
[protected]/[protected]

PLEASE DON'T BUY ANY EUREKA FORBES PRODUCT!!! Their after sales service is extremely poor especially in Chennai... I bought a vacuum cleaner from them and the service guys have not responded for dust bag replacement even after repeated service requests... Now I am unable to use the vacuum cleaner and it is lying accumulating dust in my house...

C.MANOHARAN, KUMBAKONAM
The sales persons continuously comes to the houses to try to sale the EUREKA FORBES PRODUCTS. When they try to sale they are said false statements.
At that time, I asked the manager[protected] , which parts which time to be replace? . Kumbakonam office manager said, If you use 20 litters in every day, membrane to be change after two and half years.
After the purchase of Aqua guard DUO I have shocked. Because ,the user manual (page13) advise the Customer to be replace all the filters every usage of 6000 litters. ( Particulate filter, Carbon filter, Clarity Cartridge, Taste Enhancer Cartridge, RO membrane )
Once again to clarify the matter, as like a new customer I call the kumbakonam office manager[protected]from my landline, He said, If you use 15 litters in every day membrane change after two and half years or three years. Not necessary to replace any other filter, only washable. This conversation was recorded and attached
Deficiency of service
Customer who purchases their product the service rendered by the concern is very poor. There are none other person visiting to check whether the machine work properly or not.
I feel some problem in the taste of water I call the the salesman([protected]) to enquire about the condition of the machine, He given the service person number([protected]- 16.12.11 – 5.26pm), He collect my address and then chatting with other person in the office and they simply cut of the phone.
Dec. 23 rd I sent a Fax to[protected] and Courier to kumbakonam office.
Dec.25 th kumbakonam office manager contact me by phone and unacceptable clarification, and also told some lie.
Then, sales rep. came and tested the outlet water, TDS is 009 ( input 290).
Next day serviceman came and tested the outlet water, TDS is 010 ( input 340).
After that no response.
Minimum require of TDS level 020

No Invoice given/ No after Sales service
I bought a Aqua guard classic Model from a Sales man (Mr. Saminathan) who visited from Eureka Forbes on 15.11.2011. It is almost more than 2 months that we bought this and he did not provide us the Invoice for the product that we purchased. The salesman gave a very small piece of paper printed Eureka Forbes Ltd receipt no.034520 for the payment made.I am not sure how Eureka Forbes are advertising about trust and reliability when they cannot even meet the basic customer requirements.
I called Eureka Forbes Trichy many times and with every one that I spoke they all are taught to apologize and assure as much as you can and the Customer Service Representatives adhere to it and apologize and assure you that things will be done.I have called innumerable times, but in vain-I have not yet received the invoice till date.
Why do I, as a customer, need to follow-up so vigorously ? Why do the sales people or their respective seniors give false promises which cannot be adhered to ?
Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises ? Who is responsible for that ? Why can't the company be clear about what can be delivered and what cannot be ? Why keep the customer in the dark ? How can I have my issues redressed ?

AQUAGUARD WATER PURIFIER AG-CLASSIC COMPACT CATRIDGE MODEL SL.NO. 15928 WAS BOUGHT ON 08/02/2001 AND SINCE THEN IN SERVICE AND MAINT.CONTRACT EVERY YEAR.
PRESENTLY UNDER 2 YEARS MAINT. AND SERVICE CONTRACT WITH EUREKA FORBES AND THE CONTRACT IS IN FORCE TILL 03/01/2013 .
THE WATER PURIFIER WAS NOT FUNCTIONING PROPERLY IN LAST MONTH AND COMPLAINTS WERE LODGED TO ROURKELA OFFICE VIDE COMPLAINT.REGD. SL. NO. 216 DTD.15/10/2011 ; NO. 117 DTD. 10/12/2011 ; AND 131 DTD.12/12/2011.
TILL DATE IT IS NOT EVEN ATTENDED AND NOW THE MACHINE HAS STOPPED WORKING.
MATTER WAS TAKEN UP WITH MR. PARIDA , INCHARGE OFFICER AT ROURKELA OFFICE BUT NO ACTION YET.UV RAYS COMING OUT FROM THE CHAMBER ,KIDS AND OTHER MEMBERS ARE FORCED TO CONSUME THE TAP WATER , MAY BE A THREAT FOR HEALTH.
A BREACH OF SERVICE CONTRACT.

Dear Respected Sir/Madam,

I purchased an Aquaguard Sensa on 4/1/2012 through your sales person. It was delivered on eight days later on 12/1/2012 and installed on 13/1/2012. The machine worked fine on that day, but the next day (14/1/2012) all the lights on the machine started flashing and it ceased to purify the water. My 2 year old daughter and I have fallen sick after drinking that water. The lights continue to flash and it appears that I was delivered a defective machine.

I called the salesperson Yogesh Bhoite (Code No 9035385) but he isn't giving this issue serious attention and promises to replace the machine, but remains available most of the time. I filed a complaint with Eureka Forbes Customer Care (Complaint No.[protected] and they said they would send a repairman. Since I have been sent a defective machine, I do not want it repaired. Out of all fairness, I would like it to be replaced with a brand new working one or be refunded my amount of Rs. 17,900 + Rs. 450 for the stand.

Since no one from your company seems to be giving this issue any attention, I sincerely request that you give this prompt attention. This is your high end model and it doesn't bode well that your company is sending defective machines out to customers, as quality of water cannot be compromised.

Please respond immediately.

Rishi Vohra

I have purchased a vacuum cleaner on 15.12.2011 vide recept no.[protected] of Eureka Forbes Ltd. ( P/1J, Ajaynagar (Survey Park), P.O. Santoshpur,
Kolkata-700075. CSS"s Name S. Mandal, Code No. 9048720. At the time demonstration of the cleaner the mentioned sales person told that Company will give Life Time AMC and also said that we will get scratch card with minimum two guaranteed gift within 7 days from the date of encashment of cheque, which I have given, alongwith Final Document/Cash Receipts from the Co.'s end. But nearly one months passed nothing has been received by me even today. In the meantime I have contacted mentioned Sales Person over telephone in this regard. But each and every time he assured us but without result. Is it a Customer Service from a Reputed Company like you?


Anup Mukherjee, 63/4, Prince Gulam Hossain Shah Road, Kolkata-700032

i want to know the AMC charge for 2 yrs of aqua-guard classic model..????

its urgent so plzzzz reply soon.........in my email ridhzi.[protected]@rediffmail.com

waiting for your early response...

Thank you

Sovan Lal Ghosh
C-36,CMPDI Colony Bilaspur (C.G.)
495006