[Resolved]  Eureka Forbes / Wet & Dry Vacuum Cleaner — Assured Gifts & warranty not given

Address:

Tamil Nadu

I have purchased a Eureka Forbes wet &dry model vacuum cleaner through direct selling. One sales person Mr. Rajan, Mobile Nos.[protected], [protected] has approached us for demo and assured us that apart from regular warranty as a special case they would be giving a replacement warranty for one year, two scratch cards with assured gifts and five additional accessories etc. I gave Rs 500 in cash as advance and the product got delivered with delivery challan no 19090385 dated 25.11.2011, without invoice. The product demo was done within three or four days. I got five additional accessories only (actually it is included in the regular pack only, he has built up as if it is given extra). When I asked for document for replacement warranty, he showed the regular warranty card. No reference has been made in the warranty document for replacement warranty. I asked him to submit the document for replacement warranty and delayed the balance payment. In between I talked with their customer care call centre 39883333 and their higher official Mr.Thanigaivel, through [protected]. They said no such replacement warranty is given. The motor only will be replaced when the problem arises and the company decides, within the regular warranty period. After few days the sales person Mr. Rajan, again came and requested me to pay the balance otherwise he won't get his salary. As I dont wanted to spoil his life, I paid the balance and asked him to deliver atleast the scratch cards. He assured me that it would be done the next morning. As he did not turn up for few days I tried him, and he said it would be done the next day. There after it did not pick up our phone. We informed Eureka forbes, Ramapuram office, through which the product has been delivered. They said it would be looked into. After a long wait I sent reminder to its company through its website followed by a letter through Fax and registered speed post on 15th December. As there was no response I posted a comment through their page on face book. At the first week of January 2012 (02,03 Jan 2012), Service people have contacted and asked for the nature of service. I told them that the issue is not a service problem and related to sales. They said they would inform their higher officials and suitable action would be taken. Till 9th January 2012, Morning I did not get any response from Eureka Forbes. The scratch cards & replacement warranty document need to be handed over to me at the earliest.