Eureka Forbes Complaints & Reviews

The RO system was purchased in July 2010 - fully paid Rs.9990/-. THOUGH THE WARRANTY SERVICE PERIOD WAS ONE YEAR DURING WHICH 4 QTRLY MAINT TO HAVE BEEN DONE & ALL REPLACEMENTS FREE -ONLY 2 REPEAT ONLY 2 VISTS/SERVICES WERE DONE. Any number of calls to them were of no use.

BUT PROMPTLY THEY TURNED UP ON COMPLETION OF WARRANTY PERIOD I.E. ONE YEAR WITH AMC FORMS/SPARES FOR REPLACEMENTS AS PER TERMS, REPLACED CANDLES, CLEANED AND GOT AMC FORMS SIGNED UP AND COLLECTED THE FULL AMC CHARGES I.E.Rs 3400/-
NOW MORE THAN 3 MONTHS PASSED FROM DATE OF RENEWAL OF MAINT CONTRACT - AMC
NOBODY HAS BOTHERED TO TURN-UP FOR SERVICING.
CALLING THEIR THEIR HELPLINE NUMBER - NO USE - NO FOLOW-UP
With the incessant rains/pollution all over due to heavy rains in Chennai we are exposed to danger of water contamination & not aware as to how safe is the water we get from the RO Unit which has not been serviced on time - THE VERY PURPOSE OF SPENDING MONEY DEPENDING UPON THE NAME AND REPUTATION OF BRAND - EUREKA FORBES - WHICH CLAIMS "YOUR FRIEND FOR LIFE" IS DEFEATED

ARE THEY REALLY FRIENDS OR FOES - LEFT TO ONE'S OWN JUDGEMENT


Flt.Lt.(Retd) S Nagarajan, 1B-446-17th Street TNHB Korattur -Chennai - 600080

I have purchased one Auro Plant (Water Purifier) Model SANSA from Eureka Forbes Limited on 29/01/2011 Vide there original Invoice No. 009779.

The mechine was not working properly, hence I have complained to the Service dept on 15th October. While the checking the same he informed some thing is brocken and they will bring the same from Ahmedabad.

Since around 15 days is passed the service depatment has not taken any initiative to I have informed them that ether the M/c should get repaired or they have to replace with a new Machine.

I would request ICC FORUM should take necessary action with the company to get the machine exchanged due their poor response.


with Thanks and Regards,


P K NAIR

I ROHIT DALMIA HAVE GOT THE AMC DONE ON 11.10.11 FOR THE WATER FILTER AURO OF EUREKA FORBES VALID FOR PERIOD 11.10.11 TO 10.10.12 BY AUTHORISED SERVICE CENTRE DILIP KUMAR HALDER. HE DID THE SERVICING VERY SAME DAY AND PUT SOME NAPHELENE BALLS TO AVOID COCKROCHES. BUT LATER IT GOT DISSOLVED AND WATER BECAME CONTAMINATED. I WANT A NEW FILTER AS DESPITE ALL EFFORTS OF THAT PERSON ODOUR IS STILL THRERE.

Hi I am writing this with some distress and disappointment with Aquaguard. I have an Aquaguard which suddenly stopped working. I have called the helpline number which I managed to get through with difficulty. I was told the faulty purifier would be attended to soon, but no response from the service team. I have so far spoken to them on three occassions, got two reference numbers, a local Chennai mobile contact number for the service centre that nobody answers. I have contacted the Chennai "Head Office" but they say I have to contact the service person and give me the same mobile number that goes unanswered! This is a disgrace on the part of Eureka Forbes which boasts of service in its sales talk. If someone in this company has an ounce of decency, please reply and give me a contact of some responsible person to resolve this issue. Dr Raghu Varadarajan, email raghu.[protected]@gmail.com

I HAVE PURCHASE EUROCLEAN WET AND DRY VACUUM CLEANER FROM EUREKA FORBES LTD. ON 13/12/2010 AND THE INVOICE NO IS- [protected] AND CUSTOMER ID- [protected] ITS UNDER WARRANTY TILL 13/12/2011. SINCE 15TH OCT.2011 THE SAID PRODUCT IS NOT WORKING AND I HAVE MADE THE COMPLAINED TO THE EUREKA CUSTOMER COMPLAINED HELP LINE ON 20TH-OCT.2011 AND THE 1ST COMPLAINED NO. WAS GIVEN[protected] BUT AFTER TWO DAYS OF CONTINUOUS FOLLOW UPS THERE WAS NO ACTION. ON 23RD AGAIN THEY HAVE GIVEN ONE MORE NO. FOR FAST SERVICEING[protected] BUT TILL DATE THERE IS NO ACTION TAKEN FROM THEM. I HAVE RRQUESTED SO MANY TIMES WITH CUSTOMERS EXEDCUTIVES TO PLEASE RECTIFY THE SAME BUT ALL IN VAIN. THE EXECUTIVES I CALLED MANY TIMES ARE--- 1. SRIKANT 2. SRINIVASAN 3. DAVID 4. NURJAHAN 5. TAMIL SELVAM 6. SRIKANT 7. VIGNESH AND TWO MORE LADY EXECUTIVES.

I LOST THE FAITH ON THEM, NOW REQUESTING FOR THE HELP TO RECOVER. PLS HELP.

THANKS AND REGARDS-- SUSHIL KUMAR ( [protected])

OUR OFFICE VACCUM CLEANER WAS OUT OF ORDER. I HAD LOGED A COMPLAINT ON 17/10/11 ON EUREKA FORBES HELPLINE NO. COM NO[protected].
THEY TOLD ME THE MACHINE WILL BE ATTENDED WITHIN 24HRS BUT NO ONE CAME. FOR THE NEXT 5 DAY I CALLED THE HELPLINE NO REQESTED THEM TO HELP US BUT IN VAN. ON 21/10/2011 THEY PROVIDED ME THEIR BURDWAN SERVICE CENTER NO. I CALLED THEM BUT OF NO USE. THE MACHINE IS STILL NOT ATTENDED AND NO ONE CAME.

PRATYUSH KUMAR NANDI
[protected]

Please refer to my Purchase from M/S. Fundamental Electronics Pvt. Ltd. Regd off: 6, Waterloo street, Kolkata- 700069, Showroom: 123/3. NSC Bose road, Kolkata- 700040,Ph:[protected], Proforma Invoice: FENN/10-11/1247 dated 4th NOV, 2010.
I received a call from[protected], that I have a free servicing due and accordingly a service person named Mr. Ujjal Dey visited my residence along with a he...lping hand and before starting for the servicing insited repetedly for AMC, I told him to fininish his work and the rest I shall take up with his office. He then opened the machine and cartidge, while opening he overpowered and there by broken the cartidge and told me that the Cartidge is broken. I like to inform since the machine purchased till he opened the machine in between no one opened the machine and we were very much satisfied with the performance of the machine. The matter informed to his office and Incharge Mr. Ujjal Dey (Mob: [protected]) and he assured me to look into the matter, now I am waiting for the action taken by him, I further requesting your platform to see that I properly compensated for this sort of activities in the name of free servicing.

Dear Sir,

We have purchased REVIVA RO from EUREKA FORBES at Ichalkaranji, logged a service request 5-6 days before (Complaint No:[protected]. Till date i didn't get any reverts from executives of EUREKA at Ichalkaranji as well as Kolhapur.

Kindly interven to get this resolved at the earliest.

Rgds,
Vinit Khedekar
[protected]

To highest Company Official
Eureka Forbes Limited
( Preferably to Head office which i do not have address)
m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected]

Sir
1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number [protected] was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA
2, We after few months agreed to replace to new one and paId an advance of Rs1000/ vide reciept no 045465 dated 6.5.11 signed by P. Ashok.
3, After 10 days the machine was sent by courier and it was instatlled and balance Rs 9000/ and odd was taken in cash with a promise that the bill will be couriered by one month. We are yet to recieve the bill and todays date is 5.7.2011.
4,About a week back we called Eureka technician and given a complaint, he said irrespective of new or old machine he will charge Rs 250/ for one visit. On the contrary Ashok and others who installed said that the machine will not give problems for 3years and in case there is a problem Ashok agreed to set it right.
5, Now month after month, I am forced to call the service technician, to clean the filter, since this Reviva is not able to pump the water after filter is choked.
6,Now when I asked the officials, they say that if it is “ Metro Water” it will happen and if it is Bore water this problem will not be there. This was not told while selling the Water Purifier
7, Please be informed Bore water is 160 ft below and every time I use it fully , my powercharges will be high , and since metro water is available in plenty it is being used.
8,Further Reviva is able to change the water taste to better, so we went for it.
9,Now when I asked the technician, why during selling you did not inform that it works better for bore water only, he gives me a solution to go for latest old aquaguard which will give clean water, but no change in taste, and I can exchange after consulting the Manager with minimum cost. Such a irresponsible suggestion, is given to a customer just after 5 months after purchase.
10, Now the filter is clogged and I called Mr Saravanan, who is a technician chief( absolutely who does not care for customer service) whose mobile number is [protected]. I requested I will stay back in the house on 20th Oct, he can send his technician and teach me the cleaning of filter. He agreed but never responded.
11, After few hours I tried his mobile, may be 20 times, he refuses to attend to the call. What a pathetic personality, Eureka forbes has appointed for customer service.
12,Out of Desperation, I sent the following text of message to Saravanasn and others “ Sarvanan – Despite my speaking and ur promise, u seem to conveniently avoiding my phone. Now I hv no option but to handle this issue thru GOOGLE CONSUMER FORUM.
13,Saravanan was not bothered about Google Consumer Forum, since he is Greater than Google. It is shameful and discredit to have such employees by Eureka.
14, I copied the above text, Arun [protected] , Ashok [protected], Ashok [protected], Karthik [protected], Senthil -[protected], Sekar -[protected]
15, None of them responded except Sekar, who promptly asked my address and said he has not got instructions from his service engineer and he cannot come.

I APPEAL TO ALL CUSTOMERS THAT PLEASE DO NOT TRUST AFTER SALES SERVICE OF EUREKA FORBES, THEY WILL SELL AND FORGET CUSTOMERS OR THEY WILL BE KEEN IN CHARGING FEES FOR CUSTOMER SERVICE

I STRONGLY FEEL SUCH ATTITUDE FROM THE COMPANY IS BAD AND THEY NEED TO UNDERSTAND WITHOUT CUSTOMERS THE COMPANY CANNOT GET REVENUE AND EVEN SARAVANAN CANNOT GET HIS SALARY.
PLEASE DO NOT BELIVE REVIVA , THEY SAY IT DOES NOT WORK ON METRO/ CORPORATION/ MUNICIPAL WATER. EVERY MONTH YOU ARE FORCED TO CALL TECHNICIAN TO CLEAN THE FILTER. YOUR WARRANTY IS ONLY FOR ONE YEAR, AFTER THAT EVERY MONTH YOU HAVE TO PAY SERVICE CHARGES.
Think before you pay your Rs 10000/ for this product. My experience has been pathetic with this Product.

REGARDS


Y.C.NARENDRA BABU
OLD NO 5/2 NEW NO 17 AUDIAPPA STREET
PURUSWALKKAM
CHENNAI -600084
[protected]@rediffmail.com
MOBILE NO [protected]

Respected Aquaguard Authorities for sales & services,

Your team is lazy regarding to give services to your previous customers.They only in search of new customer,but they doesn't know that some part of marketing is also depend upon previous customers, who are responsible to change mind of new customer to purchase better thing in market.I really obligate to my friends to not purchase such problematic product of water purifier.
If you are drummed in market for purification product but first are you aware of your product which doesn't have any type of softener of water then who is responsible for health problems arises due to hard water.If your product offers hard water then there is none o[censored]sing this type of thing.
OK to the point I complained last two three times in your customer care services,I don't know that its your team or not but I have a complain no of mine which are registered in your complain log (No is 85325513 [protected]) in august 2011.My unit is Aquaguard Classic given by our builder Mr. Ganesh Bhintade for our total scheme of Ganeshangan situated at Narhe road.After offering your unit to builder it's your business to get at customer doorstep and ring a bell before its warranty period,is it right or not but your representative doesn't come to them and ask for anything.If your no o[censored]nits gets sell ed in one stroke at any complex then its your duty to offer a service to sort out problems of customers.You must go to your customer ask for their problems regarding unit elaborate them your new product scheme take a tour of free servicing first time.
But you don't care of anybody.Is my complain is cleared and your team closes it directly without attending to me.Then why anybody came to me up till now ,one serious thing I not said to you I have only one tap of drinking water which attached with your unit & now i didn't get water also from last two months.
I contact to Aquaguard Max Services-ph no 32523712


My name is
Nilesh S. Bhairavkar
Flat No-A-09,Ganeshangan Complex,Pari Narhe Road,
Near Zeal Education College,
Pune-411041.
My cell no is [protected]

I had purchased Aqua Sure water purifier 3 month ago, Due to filter chocking I have replaced filter cartridge with new one, which was given with aqua sure, when i purchased. But water comes out very fast instead of dripping, My Add. A/80, Motinagar-2, Tarsali, Vadodara-390009. My mobile no. [protected]

I have already made complaint regarding my Total water Purifiction(RO) system not functioning thr' on line complaint. No response fm ur office .It shows that customer complaint is being taken so lightly and neglecting.During the tenure of warranty intentionly u r avoiding attending the complaint where free replacement can not be undertake.Unless there is no response tmrr , i have not option to make complaint in consumer court which is being regular action for u.

mobile.[protected]

I had purchased Eureka- Total water purification- REVIVA on 14.11.10 vide ch. 951747/.Till Date No invoice has been recd. Committment regarding Free service not been done. I have problem with Water over flowing where the automatic cutoff function not working . Various attempt were made to ur office , obsolutely no respomse.
Arrange to send somebody to rectify the same. If the non- response attitude continues even after this complaint, i have no option to go legally with cunsumer forum

my mobile-[protected]
ACK no.595566

DEAR SIR,

I AM PURCHASE YOUR PRODUCT NAME " AQUA GUARD TOTAL INFINITY" OF EUREKA BORBES ON
27/12/2010 THROUGH YOUR TEAM LEADER MR. TAPAN KUMAR KHAN HIS MOBILE
NO.[protected]. BUT TILL DATE NO ANY SERVICING THE ABOVE PRODUCTS BY
YOUR SERVICE CENTRE.

I AM ALSO CONTACT 3/4TH TIME YOUR ABOVE TEAM LEADER AND HE TOLD ME
THAT I JUST SENT TO YOUR HOME A SERVICE MAN, BUT TILL DATE NO ANY
SERVICE MAN COME IN MY HOME FOR SERVICING MY PRODUCT.

SO I AM REQUEST YOU TO PLEASE ARRANGE THE SERVICING OF MY PRODUCT AT
AN EARLIEST. THE TEAM LEADER TOLD, WHEN I PURCHASE THE PRODUCT, THAT
EVERY SIX MONTH I WILL PROVIDE A SERVICING MY PRODUCT.

PLEASE LOOK INTO THE MATTER TAKE A NECCESSARY ACTION AND OBLIGE.

THANKING YOU,

YOUR FAITHFULLY,

SMT. DIPTI PAUL,
[protected]

i purchased aguaguard classic model water purifier in chennai tondiarpet EUREKA FORBES LTD bill no020475 Rs 7390./ on 13 .9 .2011.they sent thro courier service to my home at TUTICORIN. I recieved the product TUTICORIN but so far nobody has come to install the product.i gave several rings to tondiarpet chennai.there is no response so far shall i return the product to chennaior simply sleep with it in mybed.

I have recently bought a AquaGuard Enhance Water Purifier & I'm already experiencing the worst customer experience. The new kit the technician brought was faulty, he charged 300rs claiming it for a simple stand they are installing the hold the filter & Never turned up to replace the system. After Multiple calls, to the Customer service executives, branch managers etc a guy turned up saying he want to take back the installed system without providing a replacement. After he was sent back, another technician -- After 15-20 calls made to the sales/technicians/managers at Hyderabad came with a replacement system.

Technician who comes for installation can not confirm us the filtered water TDS as he doesn't have the meter. Sales persons only holds thse meters & they are gone once they collected the check until we followed up.

Another cheating stuff I discovered is that the original system installed ( RO -- In Blue Logo) is replaced with Green RO & I see that it is for Low TDS filteration. Without checking my bore water & it's TDS level who are you to replace the bought system with a Low efficient system. It's been almost 9 days since the order was booked & I can't yet use the Purifier. What a pathetic service. Shame on you Eureka Forbes Aquaguard Customer service, management teams. The only reason I went ahead to pay 4-5k more over a local made one is hoping to have better service. But It appears I have wasted that money.

HI this is k.kalanithi i ve made a purchase in eureka forbes,aquaguard sensa model Aquaguard Total SENSA With SMP+. on last year july, thers is no proper demo,onthat cost we had a problem tap hasbeen broken,for that we resitered an complaint but,there is no response from service department,and another two week later they have did thatb service, next two days again machine is not working,from july to till this date our machine is not working,ambattur service manager mr.kannan,mr.gopinath,mr.saravanan and service persons Mr.venkatesh,or mr.ramanathan ., they cant able to find out the problem still,very worst service team in ambattur.pls note this for public awarnesspls dont purchase any product from eureka forbes pls....
Thanking You
K.KALANITHI.B.B.A.,BL.,chennai high court

06.10.2011
Dear Sir,
We purchased AQUAGUARD ATOM RO Water Purifier (Item Code-GWPDATOMR0000) vid Chalan No.-DC No.[protected] dated 25.08.2010 from Eureka Forbs Sales man Mr. Rohit Arora (Mob No.-[protected]) at Rs 7999.00. It was terrible experience of Eureka equipment & service provided by Eureka Forbs. However we managed & come up with solution that we will get replacement with extra charge of 7010.00. As we have no option & we agree for replacement Mr. Jatin Patel Service man (Mob No.-[protected]) of Eureka Forbes replaced the machine on 23.09.2011. Contract Receipt No.[protected] & it was found that same problem we are facing in new machine also, from day first machine start malfunctioning.
We are facing water leakages, adaptor failure, filter & pump malfunctioning. At every time when we call to Eureka Forbes service man either he will not pick up the phone or simply saying that parts are not available.
At present machine is not working since three days, we are facing a lot of problem to get drinking water from other sources.
This is really upsetting & disappointing.
Regards,
Rajesh Rathod
Vandematram City, New SG Highway,
Ahmedabad (Guj)
[protected]

I wish to lodge a formal complaint against the franchise named "Aakanksha Care" of Eureka Forbes Ltd.
We have NANO RO water purifier that was purchased from Big Bazaar less than 6 months ago. Suddenly it stopped functioning.
On contacting the customer helpline number displayed on the appliance, there was a response that since this is a quarterly closing, service can not be provided. Upon repeated requests and human ground pleading, a number of a area service engineer was given to us.
On contacting the said personnel, the response was that someone will come by the evening. However, when no on e turned up by the late evening, the same person was contacted again. This time and on at least 25 subsequent times, he did not receive the call.
This is really a horrible experience and something must be done in order to restore the good will of this company.
Regards.
Dr Ajay Gandhi.

i bought enhance water purifier from eureka forbes before one month.it stopped working a few days later. i gave a complaint in august 20th,2011. i have been calling them almost everyday.they say that they will send someone within 2 days, every time i call them.now they dont answer my calls at all. i want a refund for the product. i dont want the product