Eureka Forbes Complaints & Reviews

Thank you Mr. Satish for your support. The agency as well as the Company contacted us and attended to our complaint right away after lodging the complaint, and the issue is sorted out amicably.

Best regards,

Rajesh

I would like to bring to all your kind attention that Eureka Forbes attended to my complaint today. I received an appology from Ashapura and a responsible technician serviced the machine to the satisfaction of my family members and we are satisfied with the attitude displayed by them. I would like to close this case and withdraw my complaint.

Dear sir,

I am SUDALAI SURESH, L&T Manager, Padiyanallore. I was purchase the AQUAPURE RO NANO water purifier (before two months), when the machine was installed that day onwards the machine repair. I was compliant so many time to the customer care and service center also(complaint Number[protected]. Till the machine is not service and now the machine is not working.so, kindly change the machine (or) return the money to me.

Note:1. The machine is purchase at Rathna Store, T.Nager

Regards,
C.SUDALAI SURESH
[protected]

I stay at a suburb in Pune.Two days ago, water stopped coming from the Celebration series Purifier. So i called up the local franchisee. they promised to send the technician by evening and gave the complaint number. However it is 4 days, nobody has turned up. Attempts to call up the franchisee has proved futile as they keep dodging the calls. Above that, when confronted with the issue, they falsely claim that the technician had come last evening and nobody was at home. I am still struggling to get it repaired. In the meantime my wife fell sick with stomach pains due to water problem. we have changed over to the old filter and boiling method. Hence my advise:
Never buy an eureka forbes water purifier in life. Try Kent or Philips series.

I had tough experience with eurekha forbes, do not buy Erurekha products.

Dear Sir,

I am a Personnel Officer of NTPC-SAIL Power Company Ltd. at Rourkela. I am looking after all the Aquagurds purifier of our company. We had given AMC for two years to our local Eureka Forbs office for servicing of 18 nos. aquagurd purifiers. We had given many times complaints for attending the aquagurds which were out of order. But they are not attending our complaints. Now I am facing embarassing situation at our plant. It is industrial area, it may arise IR problem. I had contacted the local incharge Mr. Srichandan many times over telephone. But he is not responding our request. In this regard you are requested to kindly look into this matter at the earliest.
Thaning you,
(H.H. Dikhit)
Officer (HR)

I have prchased a Eureka Forbes Elegant RO , water purifier three months ago . Afetr that the filter failed 3 times .Everytime , it is taking 2 weeks tim to resolve the issue . I have a small child and hence getting this repaired is important for me. Everyday I call the cstomer care number 39883333 and they say "Your problem will be resolved today" . This time , I registered a complaint having a comlaint nmber [protected] on 3rd november . Today is nov 9th .Nobody came to our house for resolving the issue .

DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST
DO NOT BUY ANY EUREKA FORBES PRODUCTS .THEIR SERVICE IS WORST

We have already informed for servicing our vacuum cleaner at Nelsonmanickam Road site. But your service mechanic did not attend the case so far. We are in this service field for the past 30 years. But we didn’t see a worst service so for like your people. Complaint was lodged thro phone. Daily morning we are complaining form 15.6.10 to 19.6.10. Complaint No is 83053588.But there was no response from your side and this is your service condition which is very hopeless and ridiculous ever. Can’t you give response for our calls. Your service goes very worst.

After seven days, my complain regarding changing the filter cartedge of Aqua sure water purifier Model STAR LX has not been solved. Date of purchase is 1 st April, 2010. It is under 2 years warranty period, even though service center do not take care. I recommend everyone not to purchase any of the appliances from Eureka forbs because of its bogus service.

I completely agree. They are the worst. I will never buy any eureka forbes product - NEVER

Hi,

One of the worst product & Customer services ever seen.Shame on Eureka forbes.

Raised a complaint on 22Aug 2012 and till no one has turned up to look in to the issue.The ref No is 87501456.

Company should be thrown out of industry.

Thanks
Ramani

PLEASE DO NOT PURCHASE ANY PRODUCTS OF EUREKA FORBES.ITS LOST ITS BRAND AND REPUTATION

I have AMC for Eureka forbes water purifier of 3 years which was forcefully given under the various pep talks. But last 2 years we have received worst service from Eureka forbes. The service station people take the compliant and technicians never turns up for days. Number of reminders required and every time the telephone operator at office asks the same questions in lieu of referring the earlier complaints The technician never pick up the phone. I am fade up with the service of Eureka forbes They dont come for regular service also.

Dear Chandrakant,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.

Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

"

Hello All,

Im based out of Kukatpally, Hyderabad. I bought an Aquaguard Enhance RO+UV in Sep-2014 and installation done in the same month. water leakage problem arised on 02-Oct and Complaint raised (Complaint No. [protected]) on the same day. No body turned up until I did a number of follow up calls, the technician arrived 17-Oct and fixed it. As per technician, he has received the complaint only the day before but I see in his sheet it was dated 02-Oct.

The water leakage started again on 19-Oct, I have raised a complaint (Complaint No. [protected]) and none of the technician came up till date (09-Nov). I have been calling them everyday and they always say a single sentence "Sorry for inconvenience caused and it will be fixed in next 24 hrs". To escalate the problem, I have been given a number to contact a person called Sairam in Hyderabad area, who is Service Manager. I called him on 06-Nov and he has repeated the same sentence "Sorry for inconvenience caused and it will be fixed in next 24 hrs" and he asked me to sms the complaint number, so far no response.


Regards,
Siva.

Worst Service I have faced ever

There is no escalation matix provided on eureka forbes website.only customer care id is provided.that too you wont get any response even after you drop mail 10000 times.when the things are communicated in the written format then it is easy for us to highlight the issues and service provided to us .i have written many mails to eureka forbes customer care id.forget about acknowledgment i have not even received any revert.i dont know then why this id exists.even i tried to file complaint sending sms but no satisfactory response from them.your service executive forcefully provided other type of filter in water purifier and forcefully taken signature even though it was told to him we dont want to fix the other type.fix the same which was there previously.this people will only approch you at the time of renewal of contract .once the contract is done you will have to run behind them.

for demo on purchased vacuum cleaner

i have purchased dry & wet vaccum cleaner in march 2014 but till date demo is not given and complaint has been registered 2 times but no respond is given by your sight.

Today is WORLD WATER DAY (22nd March, 2012)

I had a water purifier system installed at home, which is equipped with a RO purification system. I was aware that the technology produces some amount of waste water and made arrangement to reuse that water. However, when I actually started using the system I saw that the ratio of pure to waste water was almost 1:2 at the beginning. Within 1 month o[censored]se, the ratio increased to 1:5. Obviously it will increase further as the membrane gets more clogged with impurities, necessitating frequent change of the membrane at a heavy cost.

When I browsed the internet for reverse osmosis efficiency and water wastage, I found that four or more gallons of concentrated waste water are flushed down the drain for every gallon of filtered water produced. Zero waste RO units are available but as they can re-inject the concentrated waste water back into the water feeding the RO, they cause the RO to work harder thus shortening its service life. So, as a customer we stand to lose either way. Again, for filling 5-8 gallons of water in the storage tank, the unit has to stay on for 1 hour, which involves high consumption of electricity.

Neither the extent of water wastage nor of power consumption was mentioned in the brochure or by the service engineer, at the time of installation. The brochure just had some cursory comments about the value of water. As a consumer, I feel that such information should be provided in the manual such that one can make an informed decision.

On this 'World Water Day' I want to make all consumers aware of the wastefulness of the RO technology unless provisions are made for recycling the waste water. This is not always feasible for domestic purposes (unless one has a garden), considering the amount of waste water that this technology produces.

Aquaguard total infiniti — for service

we have intimate for service for 10 days back with ref nO. 343 But stii as on today ur staff cant come to rectify our problem
Too Bad Service

I have purchased a Aquasure Ivory from Jorhat and since last 2 weeks it was not working. I made a complain in the customer service at Jorhat office and the concern officials told me last week that the Technician will visit, but till date no technician visited and for which my family members along with children drinking the non purified water.

The after sales service of Eureka Forbes is the worst in the industry, i still wonder why people buy thier product, is it just because of quick brand recall. I have been hearing for time immemorial that their service is terrible. The force you to enter into AMC but never conduct the assured qtly service. I think Govt should act on such scrupulousness's and arrest such vendors who have been fooling people for more than a decade.

I think Eureka Forbes should sell this business into the hands of some MNC who have the capabilities to manage large geographical and customer base .

Myself Rahul Gupta, residing at the below address. Unfortunately, I had purchased an “Aquaguard Total RO” from the Faridabad branch on 15th Nov’08 worth 13, 500/- and now I am feeling the pain on doing this business with Eureka Forbes. Incase receipt/ bill required, it can be made available.

Rahul Gupta
805, Rosebay, Omaxe Green Valley,
Sec 41-42, Faridabad
Haryana 121003
Ph [protected]

I made the payment by cheque but fortunately, immediately after the delivery, the so called RO stopped working and after complaining for the same in entire world, the engineer was trying to replace the faulty part. I got the response from customer service just after 2 days of purchase that the machine cannot be replaced as it is under warranty and the faulty parts will be replaced free of cost. I immediately placed a STOP PAYMENT to my cheque and then, entire Eureka Forbes staff of not only Faridabad office but also the regional controller was calling and trying to convince me on the service. And finally, after giving them the warning, they replaced the machine with a mutual agreement that after every 3 months, their would be a free RO checkup as per the terms & conditions.

Having said that, after four months of purchase, firstly their was no service done by the service center and secondly, the RO has again started mal functioning. The tap of the RO is leaking. Effective 14th April, I tried to lodge a complaint on below and their responses are as follows:

1. Divisional Sales office: A-8, 2nd Floor, Rani Bagh, Nehru Centre, NIT, Faridabad. They clearly says that they are unable to help me in this regard as my house does not comes under their purview whereas the product was sold and service commitment was given from them only. They asked me to call either Area sales office or the Sec 31 office.
2. Area Sales Office: A34, 1st Floor, Kailash Colony, New Delhi – The also refused to do the service as they also gave me the same reason.
3. Sec 31 office (No Address available. Phone numbers are[protected], [protected]) – After registering the complaint, an engineer (Mr. Parminder – [protected]) turns and mentions that the respective part has got damaged (I do not know in just 4 months) and needs to be replaced which can be done after 15 days as they does not have the same in stock.
4. Customer Helpline – 39883333: Lodged another complaint on helpline with a complaint number [protected] and had spoken to 4 individual like Rakesh, Manish, Mohit etc but no resolution till date.

I tried approaching the center head of both the sale offices (Mr.Rakesh and Mr. Sanu) but the operator are so rude and blunt and reluctant to even listen to the customer’s concern.

I tried calling the person who sold me the machine (Mr Harinder Ratra – Group Customer Sales Specialist at [protected] and Mr Vikas Malik at [protected]) seeking help because at the time of purchase, I wanted to purchase three RO’s (one for self and two for my relatives) and both these individuals were after my life and virtually visiting and calling me daily asking when am I purchasing other two RO’s with a commitment that they would be looking after by post sales service. These two people are also now just passing the ball from one office to another and besides resolving my issue, they are still asking whether I would be purchasing other RO’s or not.

Now after spending so much of my time and energy, I am forced to think to file a legal case in the court of law in consumer forum. I would really appreciate incase someone senior can take this up and help me in resolving my issue as I strongly believe that this would be in a benefit for both o[censored]s.

Rahul Gupta
[protected].

After getting trouble myself on Silver Surety, a model of RO symtem of Eureka Forebes since April 2009 and seeing uncounted nos of bitter experience of people like me, it is better to say either all the guys belongs to this company are having thick skin or simply doing fraud business drill with common people. people have to make a platform against this company outright all over the world.