Eureka Forbes Complaints & Reviews

Aquaguard total infiniti — for service

we have intimate for service for 10 days back with ref nO. 343 But stii as on today ur staff cant come to rectify our problem
Too Bad Service

I have purchased a Aquasure Ivory from Jorhat and since last 2 weeks it was not working. I made a complain in the customer service at Jorhat office and the concern officials told me last week that the Technician will visit, but till date no technician visited and for which my family members along with children drinking the non purified water.

The after sales service of Eureka Forbes is the worst in the industry, i still wonder why people buy thier product, is it just because of quick brand recall. I have been hearing for time immemorial that their service is terrible. The force you to enter into AMC but never conduct the assured qtly service. I think Govt should act on such scrupulousness's and arrest such vendors who have been fooling people for more than a decade.

I think Eureka Forbes should sell this business into the hands of some MNC who have the capabilities to manage large geographical and customer base .

Myself Rahul Gupta, residing at the below address. Unfortunately, I had purchased an “Aquaguard Total RO” from the Faridabad branch on 15th Nov’08 worth 13, 500/- and now I am feeling the pain on doing this business with Eureka Forbes. Incase receipt/ bill required, it can be made available.

Rahul Gupta
805, Rosebay, Omaxe Green Valley,
Sec 41-42, Faridabad
Haryana 121003
Ph [protected]

I made the payment by cheque but fortunately, immediately after the delivery, the so called RO stopped working and after complaining for the same in entire world, the engineer was trying to replace the faulty part. I got the response from customer service just after 2 days of purchase that the machine cannot be replaced as it is under warranty and the faulty parts will be replaced free of cost. I immediately placed a STOP PAYMENT to my cheque and then, entire Eureka Forbes staff of not only Faridabad office but also the regional controller was calling and trying to convince me on the service. And finally, after giving them the warning, they replaced the machine with a mutual agreement that after every 3 months, their would be a free RO checkup as per the terms & conditions.

Having said that, after four months of purchase, firstly their was no service done by the service center and secondly, the RO has again started mal functioning. The tap of the RO is leaking. Effective 14th April, I tried to lodge a complaint on below and their responses are as follows:

1. Divisional Sales office: A-8, 2nd Floor, Rani Bagh, Nehru Centre, NIT, Faridabad. They clearly says that they are unable to help me in this regard as my house does not comes under their purview whereas the product was sold and service commitment was given from them only. They asked me to call either Area sales office or the Sec 31 office.
2. Area Sales Office: A34, 1st Floor, Kailash Colony, New Delhi – The also refused to do the service as they also gave me the same reason.
3. Sec 31 office (No Address available. Phone numbers are[protected], [protected]) – After registering the complaint, an engineer (Mr. Parminder – [protected]) turns and mentions that the respective part has got damaged (I do not know in just 4 months) and needs to be replaced which can be done after 15 days as they does not have the same in stock.
4. Customer Helpline – 39883333: Lodged another complaint on helpline with a complaint number [protected] and had spoken to 4 individual like Rakesh, Manish, Mohit etc but no resolution till date.

I tried approaching the center head of both the sale offices (Mr.Rakesh and Mr. Sanu) but the operator are so rude and blunt and reluctant to even listen to the customer’s concern.

I tried calling the person who sold me the machine (Mr Harinder Ratra – Group Customer Sales Specialist at [protected] and Mr Vikas Malik at [protected]) seeking help because at the time of purchase, I wanted to purchase three RO’s (one for self and two for my relatives) and both these individuals were after my life and virtually visiting and calling me daily asking when am I purchasing other two RO’s with a commitment that they would be looking after by post sales service. These two people are also now just passing the ball from one office to another and besides resolving my issue, they are still asking whether I would be purchasing other RO’s or not.

Now after spending so much of my time and energy, I am forced to think to file a legal case in the court of law in consumer forum. I would really appreciate incase someone senior can take this up and help me in resolving my issue as I strongly believe that this would be in a benefit for both o[censored]s.

Rahul Gupta
[protected].

After getting trouble myself on Silver Surety, a model of RO symtem of Eureka Forebes since April 2009 and seeing uncounted nos of bitter experience of people like me, it is better to say either all the guys belongs to this company are having thick skin or simply doing fraud business drill with common people. people have to make a platform against this company outright all over the world.

Eureka Forbes — EUREKA FORBES A FRAUD,CHEATER

Dear Madam/Sir,

Please refer my earlier mail dt 04/03/2011, regarding non functing of water purifier , supplied by a fraud company EUREKA FORBES LTD.

Myself Naval Kishore Agarwal from New Delhi. I bought TOTAL SENSA water purifier on 22/02/2011 through your customer sales specilist Mr. Deepak Ran/ & Satish Yadav .My cust ID is [protected].

The system was supplied to me on 23rd Feb2011. But your technician has come on 25th evening to install the system, after my repeated request for installation. when he tried to install the system , their was huge water leakage from the system. your technician informed that some filter is broken due to transportation, but dont worry , I will come tomorrow with new filter & put your system in operation.

But unfortunately my system is lying idle till date . I have given more than 20 calls to your technician , but he has not turned back, he is saying , please register your complain at 39883333 , i.e EUROHELPLINE, when I called euro helpline they tod that they cant help me please call[protected]/24/25 , but no one is picking phone here . Finally one person came ten days back , he saw the system from outside ,& infomed us that this type of problem is beyond my capability. Then we asked him now whom we can contact , he replied you can contact Mr. Maniyan [protected] , He is the service head of company. After contacting him , he told it will done within 24 hours. Finally his 24 hours ended on 17/03/11, a person came with Nano filter , he informed water leakage is because of this filter, as company has supplied you damaged filter. He changed the filter & left.

After one hour we saw that water leakage once again started , I tried to contact Maniyan, but now he is not picking the phone.I called him atleast 40 times.
But no reply.

Finally my system is not working , One month is about to over. You people are really big fraud , cheaters.

Please take back this system, & return my money, otherwise I will be forced to move to consumer court .

Naval Kishore Agarwal

Dinesh Kumar - [protected]

Breach of Trust and Violation of Business Ethics

I have been the victim of a mislead, mis-sell, dump & forget scam by some personnel of Eureka Forbes. The total loss to date is in 7 (seven) digits INR. I have material over Rs 6 Lacs in stock which are turning to dust.. the result of poor after sales service & unkept promises of a Sales Return. Eureka Forbes senior management has also not responded to my appeals for reasons best known to them. Irrespective of the huge amount of wealth destroyed, this is my effort to make my friends aware o[censored]nscrupulous dealings by people who would destroy a business worth lacs for their personal career gains. In this public folder you will find some of the actual documentation & history of this scam.

SCAM HISTORY: http://www.datafilehost.com/download-4721ccbe.html

Eureka Forbes Sales Representative Manesh Bhoske employee code 9003011, took booking cheque for Vacuum Cleaner dated 21st March 2013, promising delivery in 4 days.
Follow up made in march the sales representative said because of audit he is not able to deliver product. On 8th April, he said that the company is directly shipping across products.
Complaints at Head office have not given any resolution.
I am lodging a case of cheating against the employee.

Eureka Forbes Sales Representative Manesh Bhoske employee code 9003011, took booking cheque for Vacuum Cleaner dated 21st March 2013, promising delivery in 4 days.
Follow up made in march the sales representative said because of audit he is not able to deliver product. On 8th April, he said that the company is directly shipping across products.
Complaints at Head office have not given any resolution.
I am lodging a case of cheating against the employee.

aquaguard water purifieer. protect plus

Please suggest me? which all the parts will cover under warranty and which are all not?

manufacturing defect need to take care by company not by the customer.

Dear sir,

I am SUDALAI SURESH, L&T Manager, Padiyanallore. I was purchase the AQUAPURE RO NANO water purifier (before two months), when the machine was installed that day onwards the machine repair. I was compliant so many time to the customer care and service center also(complaint Number[protected]. Till the machine is not service and now the machine is not working.so, kindly change the machine (or) return the money to me.

Note:1. The machine is purchase at Rathna Store, T.Nager

Regards,
C.SUDALAI SURESH
[protected]

Eureka forbes Water Purifier — no service since last 15 days

NO SERVICE FOR THE LAST 15 DAYS.Offenly the purifier make troubles and the service people not attending the complaint. This is the 4th time it shows trouble in 4 months.

useless company, i even sent mail to the administration and none of them bother to take any action.

Aqua Guard Eureka Forbes — Atrocious Service

Need somebody from Aqua guard office to contact me immed. My aquaguard had not been working for 2 weeks now...the Amc company has very bad service...need someone to contact me urgently from aquaguard.

i am feeling dejected and harassed by the service of the eureka forbes company.some strict action must be taken against them.please do something

We stay in bilaspur but from when we came to bilaspur till now we did not even found any one dealer nor service person for the eureka forbes aquaguard machine. And from when we purchased till now we are facing problems in that every month and today we are feeling so bad that why we have taken that product, as it is giving trouble as well as no service centre in bilaspur nor dealer. From outsider we have done it he is taking too much of money for each and every small parts and replacing them actually what he is doing is correct or wrong also we do not no. Due to non availability of the service centre in bilaspur. And the product we have taken in the year 2010. Actually we should replace that spare part or not also we donot no. The outsider is demanding that when the spare part is replaced only the machine works he says and that costs too much.So pl provide us the service customer care number of bilaspur, chhatisgarh.

Hi..

I am looking fwd to buy this product but now thinking about its after sale service.

Would like to know, did you got the service after some time( or writing this mail)?? If yes, than were you satisfied?

hi i wud also like to add the comment regarding the services
It is pathetic no one response at all
I have purchased a product called aqua sure. two year ago & from last 3 & half month it is not working i have called up all the no. given in the bill but the person receives my calls keep on telling that they have withdrawn the dealership so no answer i dont know where to go whom to contact
Now i am planning for other options if anybody can help me
my Email Id. ashwin.[protected]@gmail.com

respected,

I am using Aqua sure Nano RO from 1.5 years, recently i have changed all inside filter ( 04 no.). All new filters are without packing and there physical appearance were not good. Physically from outer side there is no difference between old filter and new filter. I have asked to technician, he told me that new filters are coming without packing from company.At last he collected my old filter for taking with him, but i refused.

I want to know from company that these filters are coming with packing or without packing.

sharad mishra
[protected]@yahoo.co.in

I also done the AMc with them and the packing was open and I request the servicer to give the replaced parts to me. It is better as customer we can mark in the replaced item and hand over to the company to avoid its install in other places.
P. Ratha Krishnan, Jodhpur