Eureka Forbes Complaints & Reviews

I got Aquaguard m/c installed in early Jan 2012. After a few days I noticed the carbon particles coming out and complained. They acted quite fast by responding on the very next day- that's nice. Their representative told me that if the problem continues then carbon catridge would require replacement.

Again the same trouble started and now they are charging me money for that part which was originally defective since purchase. That company is not responding now. I have already filed 3 complaints[protected] etc) and talked to their senior officials. Only I got assurance but no action at all.

I don't find any justification for paying them as their product was NOT OK since beginning. In fact I feel that I might have got some serious health problems by carbon particle intake.

More than 4 weeks I have not got the problem settled out.

Dear Sir

I am very distressed by the extremely bad customer response by Eureka Forbes Ltd. I have a an AquaSure Unit installed which needed servicing and a new pump.. I called up and requested for a technician visit. The technician came but had no idea why he was here... He did not have any tools to fix the issue but he asked me to sign up for service contract for 3 years, he promised to come next day and fix the issue. After 5 days and 5 phone calls now there is no visit from the technician. The customer care center people always assure me the technician will come but it never happens. They gave me the name of their service leader - Mr. G Jayant but his phone continues gives an extended busy tone. I am at my wits end to get a technician to fix my problem.

I always imagined that Eureka Forbes to be a good customer-centric company but obviously they do not care about their customers!

Regards
Asif Hussain

Disgusted with a manager at sales in Delhi Manoj Pande with his rude response when after one month of repeated requests for replacement of a Eureka Forbes (Aquaguard Enhance UV) which crashlanded within minutes of installation and causing damage at kitchen including damage to the water filter. after repeated assurances the manager says 'do what you want' we cannot replace the machine

I bought Aqua guard Total duo during February. After lot of calls, the product was delivered and installed. Now after 3 months, only half tank gets filled. The purifier starts filtering only when the tank is empty. I have launched complained 3 days back without any luck. Not sure where i should compalin but it is not solved yet. I am spending more money on buying water after spending 15,000 on buying this product.

Hi

I am chandrasekar i bought Euroka Forbes water purifier last year july and this is the 3 rd time i am getting the problem in this purifier. But this this the executive is not responding to my call and i am calling him for almost 1 month but he not responding to my call and sometime he pick the call and inform me that he is in the meeting and he will revert me but he never respond to be. such a useless product and a service which i experience from this useless brand. They are concentrating only on the sales but not on the service its very difficult for these useless people to sell the 2nd product to a same customer.

The executive name is Mr. Murugan he only sold the product and he not responding to my calls now a days. Such a irresponsible person he is. His contact number is [protected] he is from guduvancheri near chennai office, even i registered the complaint on 21st May 2012 by 11 am but still the service people not turn back to us. Such a useless product and useless persons from the USELESS EUREKA FORBES

Improper and reckless response
Dear Editor

Kindly publish in ur newspaper about this article against Eureka Forbes Call Center which is T.Nagar....

We have logged in a complaint (Complai no[protected] there ctc no[protected] about my Water purifier which is purchased by Eureka Forbes in chennai,. But they are more keen on sales than service.... We have logged a complaint on 3 may but still now they dont even bother to check with the customer.... And we have complained nearly about 20 times wach time we call there will be different person attending the call (KANNAN, RAJ, ARUN, DAVID, MUZAMMIL, SHANMUGAM, BALAMURUGAN, REKHA) ALL SAY THEY ARE THE SUPERVISOR OR MANAGER AND NO BLOODY FELLOWS ARE RESPONSIBLE TO ATTEND THE FAULT..... Very disappointed about the service of Eureka Forbes..... If this happens oneday they will be ending with nowhere in the business.... just begging for...... (very sorry to say)

Mohamed Mubarak

Unable to get Dust collection bag (unit) for Tornado Compacta vacuum cleaner.
When I approached their Regional Office at Shanti Nagar, Hyderabad, they say
that this one is marketed by Forbes and they can not help me.
Not sure where to go now. I cannot throw this one and buy new one since the instrument
is used sparingly.

HI ,

I am moved from bangalore to pune recently. On 7th or 8th May i have raised request with Aquaguard Customer Care to install water purifier at my Home. They promised me to arrange the service within 2 days. even afetr 3 days they have not visited to install the water purifier but when i called them they pronmised to act on urgent basis. But till 21 May no one has visited.

Could you please look into it.

Name: Sandeep Kute
Ph No:[protected]

MY NAME IS ARUN YADAV, I HAVE PURCHASED 2 PRODUCTS FROM AQUAGUARD.

1) AQUAFLOW ( LAST YEAR PURCHASED & INSTALLED THE SAME BY THEIR ENGINEERS. DONE SERVICING FROM THEM BY 2 TIMES IN A YEAR . BUT WHEN I GOT JAUNDICE AND I CHECKED THE SAME & COMPLAINT TO THEM THEY INFORMED THAT THIS PRODUCT DO NOT HAVE FILTER ITSELF AND I WAS IN ILLUSION THAT I AM DRINKING CLEAN WATER.

2) SECOND TIME I PURCHASED A RO ( ENHANCE) AND GET IT INSTALLED BUT NOW THE ENGINEER TOLD ME THAT THE MEMBARNE IS NOT THERE IN THE PRODUCT.

CRAP THESE PEOPLE HAS CHEATED ME NEARLY 20K . BUT WILL HAVE A FIGHT WITH THEM IN CONSUMER COURT.
SHAME ON AQUAGUARD.

Eureka Forbes
Aquagaurd not serviced even after valid contract for one year....

Delay in Service-
I am facing a problem with regard to service from Eureka Forbes. From 3 April, 2012. I am regularly calling the service centre for servicing our R.O. Water purifier. Still the service has not been done. After contacting many times, number of Sri Sai Siddhi Services person was provided, stating that he is head and will resolve the problem. However, even after calling many times, he stated that company is not providing Filters to him. Tel. number of this person is. [protected]. His landline number is[protected]. After so many reminders he gave number of Sunny as [protected] stating that actually is Head. Mr. Sunny also promised to get the service done in 2 days. However, even after talking with Mr. Sunny, no service was done. The Helpline is also Helpless. Every time I call they provide me new complaint number. But reality is I am calling every time for the service only. The latest complaint number has been told as 86908318 by Shri Jaideep over the Helpline on 14.05.2012 at 5.40 PM. My questions are :-
1. Will company will provide service ever as per contract.
2. What is the reasons for delay.
3. Is company not responsible for any water borne disease due to fault in service.
4. If this is the level of service, that a simple servicing of RO takes more than one month...(and god only knows when the servicing will be actually done)..... what is the sanctity of the contract of service.

Hope Some responsible and sensible person will act on my complaint.

I had a old nova aquaguard under amc for 3 years. used to breakdown repeatedly so was advised to buy a new aquaguard withe a assurance theat AMC of remaining 2yrs will be refunded we bought a new infiniti aquaguard on 28the Jan 2012 and surrendered thee original AMC receipt and thee old nova machine but we haven't received our refund till today 15the may 2012. no response to complaint given to customer care,emails and also after visiting jayanagar customer response center. So called officers are elusive and avoid customers after selling thee products .Please do not go for such advise as refund theey cheat

We bought eureka forbes aquaguard infiniti from EUREKA FORBES pune-maharashtra office on 21st april 2012. The sales reprsentative mr.Ved prakash gupta & customer care person mr.Ghanshyam gaikwad sold the said product on total fraud & fake commitments. Mr.Ved provided the discount of rs.350/- As commited by him but hasn't fulfilled the other commitments I.E. Life time free service confirmation (on company letter head), pipe(connecting the outlet flow & vessel in which water is to be filled in) & aquaguard machine cover that were committed to be provided within 2 days from the date of payment.

We are regularly following with him but its been a month & we are still waiting, they have denied to provide any of such things & have stopped taking our calls. We even contacted customer care @39883333 & lodged complaint on 01 may 2012 (complaint number :[protected], but to our utter shock, no action has been taken from last 13 days, infact, people at customer care center cut the call on our face or would keep on providing alternate no.S. So far, had a word with ms.Vaibhavi(01 may), ms.Seema(11 may), mrs.Veena malik(11 may), mr.Ghanshyam gaikwad(11 may), our complaint is still pending & whenever we ask about the status,they just say that it is in process.

The calls are just passed on from one representative to the other & no one is resolving my query. I am really pissed off with the kind of response I have got from aquaguard / Eureka forbes team. I am shocked to see the kind of treatment that I have received this time for my new purchase. I have now lost faith in eureka forbes services. Seeking immediate justice.
Our mail Id: [protected]@yahoo.co.in

Sir/Madam
In my office two aquaguard classic water purifiers available. for the last 16 days requesting for change of filters and normal servicing. the service centre people replying daily that technician will come today, but not comming. In my railway station we orderd for another 8 water purifiers of aquaguard classic. Because of this poor service I decided to cancel this company order.



Station Manager
Railway Station
South Central Railway
Vijayawada
Krishna Dist. A.P

we have purchased an aqua guard enhance in the month of 16 Jul 2011 and till date no one has come for the free service checkups in spite of an assurance and booklet of 3 free annual checkups

Dear Sir, I have purchase a vacume cleaner EurocleanACE OF eurekaforbes (Under twoyear warenty) from M/S Sneha Enterprises - Shaktinagar Distt.-Sonbhadra (U.P.) on[protected].After one month it does not proper functioning so I have complain to Mr. Santosh Kumar (mob.no.[protected]) properiter of M/S Sneha Enterprises but he does not gave proper response.My machine totaly stop functioning on[protected]. I have complaint many time to Mr. Santosh but after one month he send a person Mr. Guljar he check the machine said that its moter is damage so I took it to shop & he ensure me to replace the new moter & deliverer me next day.But the till date he dose not return me & not give any satisfactory response to me. Sir I realy mentaly hareshed by the M/S Sneha Enterprises.Pleae do needful action in such my case.
Thanking you
P.K. Srivastava
B- 571 Sect- B
Dudhichua Distt.- singrauli (M.P.) 486888
pankaj_dav.[protected]@rediffmail.com Mob. No.[protected]

Regarding the refund of a cancelled order
Order Date: April 30
Promised installation date: 30 April (max 1st of May)
Cancellation Request Date: May 1st evening (Called Euro helpline to cancel the order and got confirmation that it is done)
Current status: Refund not yet done. I have called euro helpline[protected] and area manager sevaral times now and got no positive response on refund processing.

Reason for cancellation: Not meeting the promised delivery date. I had to cancel many of my planned work including my office work for this. Hostile and irresponsive nature of the sales representative.

Hi,

Rgd: purchase of product: #[protected]
I made payment of Rs21980 for Euroclean WD and Detox AirPurifier on 21st April 2012. I was promised deliver by 22nd April 2012.


Rgd: Unsealed Euroclean WD product delivery!!!
I was delivered with a un-sealed package of Euroclean WD on 22nd April 2012 at around 4PM after initially saying it will be delivered on Monday 23rd April when I called at 3PM as there was no delivery of product till then. I MADE A COMPLAINT TO CUSTOMER SERVICE AT 4PM THE SAME DAY W.R.T THE SAME. I was informed, Eureka Forbes work like that only! I had to take the product WillyNilly as I have made the payment.

Rgd: Faulty Euroclean WD!!!
The product could not be demoed at the time of delivery as there was no power supply at the time of delivery. Later in the day I complained of the faulty product! Response was promised before 9AM on 24th April but no one turned up!!! I had to and am using the product as is. On reporting the same to Customer service, the callback from service agent came from Hyderabad while the installation address is in Bangalore!!!

Rgd: Permanent address VS installation address
What I missed from my part was, missing to insist the sales executive note note my permanent address and installation address as they are different. However, since he came for demo and as he promised he will deliver the product personally to my local address, i believed due care will be taken care w.r.t installation address. THE RESULT: For complaint regarding the just purchased 'Faulty Euroclean WD', the service guy calls up to come for service arrival in 30mins from Hyderabad to Bangalore!!!

Rgd: No delivery of Detox yet even after 2 WEEKS
On inquiring about Detox, I was told, it will be delivered on 24th April. On I call back on 24th, I was told, they will inform me on 25th April. and this keeps repeating till now, without delivery of the product and every time I waiting at home delaying/shortening my going/returning to/from office. It is more than 6 times that, this has occured.

Rgd: trying to escalate Detox non-delivery to Customer Service
After repeated product delivery time misses from sales guy, I tried to escalate the non-delivery of Detox issue through Customer service on # 39883333. As I realized my earlier complaints were not properly recorded, after I was told that complaint was recorded, I asked the 'Customer service ' representative to read back the complaint. Un-surprimingly, it was not recorded after a lot of bluffs!!! I was given a complaint #86867793.
I called back to talk to another guy, same story and it made me understand all the 'Customer service ' representatives sit at the same place and was taking me for a ride, putting me on hold and not responding, laughing and making fun, which I could hear from the background and so on. No other 'Customer service ' representative was able to read back the complaint #86867793 ... which make me understand there is no complaint noted at all!

Some details of my encounter with 'Customer service ' representative calls all on May 6:
Time: ~6.30pm:
Name of 'Customer service ' representative: not taken
Communication summary: no proper recording of complaint! Even after correcting 3 times, no proper complaint could be noted! on asking to correct, call was terminated. On asking, given complaint ref #: 86867793.

Time: ~6.50pm:
Name of 'Customer service ' representative: Ajit
Communication summary: call was put on hold for 3.5 mins without responding when asked to readout the complaint ref #: 86867793. I had to disconnected the call my self.

Time: call back at ~6.55pm
Name of 'Customer service ' representative: Naveen (Calls himself a Team Lead)
Communication summary: when asked for more responsible person/manager, i was offered to talk to Naveen the Team Lead who put me on hold without responding when I asked him to read out the complaint ref #: 86867793. I had to disconnected the call my self.

Time: call back at ~7.00pm
Name of 'Customer service ' representative: Justin:
Communication summary: TL away for break!!! supervisor available only in mornings!!! put on hold and no response after 3 mins also. I had to disconnected the call my self.


Time, Money and Phone calls are not free for most of the Eureka Forbes customers and having a more responsible, serious Customer Service Representatives would benefit every one in my opinion. As said during the Customer Service Call, are the calls really recorded? I would really like to hear if any action would be taken on my complaint.

I want to know the procedure to cancel Detox purchase (as I am tired of waiting and being fooled by Eureka Forbes sales/service teams). Please provide me the details of the procedure and the number of days in which I will get the refund and if there would be any deductions.

Regards
Sirish

I have done AMC with EUREKA FORBES LTD., for my Water Purifier on dated 23/02/2010 for 3 years period up-to 22/02/2013 according to that AKOLA service center personnel told me that they will provide service 2 candles in a year upto the AMC period and every six months period servicing to the water purifier machine at their own without calling them. But from the time of AMC they never come to my home without calling them even they never change the candles after every year unless and until I call them.
Recently after waiting one and half month period for changing the candles I call them to come and change the candle the lady over telephone No.[protected] told me that she will send the person and he will change the candle. REGRET to note that in spite of my call she till date today 5/5/2012 nobody was attend the call. today one representative from Eureka Forbes come to my home for inquiring that i have any water purifier of his company then i again noticed him and ask him first provide the services to existing customers and then do the new customers THEN
he told me that he will note down the complaint to AKOLA SERVICE CENTER. I am customer since 26/04/2005 and also AMC regularly even though I have facing the problem.
Once again I REGRET TO NOTICE YOU that from the date of purchase the services are not good of Akola CENTER now I would like to request you even if you are not ready to provide the service apart from regular AMC with you from the date of purchase then please REFUND ME THE MODEL AMOUNT SO I CAN GO TO ANOTHER SERVICE PROVIDER WHICH WILL TAKE CARE OF CUSTOMER AND VALUES THEM.

HOPE THAT THIS COMPLAINT WILL TAKE CARE OF CUSTOMERS AND VALUES THEIR TIME.


ANIL SHEKOKAR
AMC CONTRACT RECEIPT NO.17143733 DT.23/02/2010
FOR EUREKA FORBES AQUA GUARD WATER PURIFIER MODEL : I NOVA
CONTACT NO: [protected]

DT.5/5/2012

Sir,
With honour state you that I, Mr. biswajit Sahu, purchased a aquaguard water purifiers on 20th April 2012 and it's Unit No.[protected] & Invoice No.[protected].
Now the problem is being faced by us that the water through the water exhuast pipe is dropping constantly since the day of installation. We call to service center for servicing the device but they neither came nor made any repairing / servicing.
please help and do needful for my favour and any quaries please contact to my email id [protected]@rediffmail.com.
Thanking you with regards.

Dear Concern
Despite of several calls from our side regarding repairing of our water purifier, the peolpe from Eureka Forbes are not showing any interest. Everytime we called their answer is we will come tomorrow and this tomorrow never comes.now its more than 20 days the people are showing no interest.Due to such negligence its ruining its own image and loosing customer faith.Its shameful that you all are not interested in solving your own problems.