Eureka Forbes Complaints & Reviews

06.10.2011
Dear Sir,
We purchased AQUAGUARD ATOM RO Water Purifier (Item Code-GWPDATOMR0000) vid Chalan No.-DC No.[protected] dated 25.08.2010 from Eureka Forbs Sales man Mr. Rohit Arora (Mob No.-[protected]) at Rs 7999.00. It was terrible experience of Eureka equipment & service provided by Eureka Forbs. However we managed & come up with solution that we will get replacement with extra charge of 7010.00. As we have no option & we agree for replacement Mr. Jatin Patel Service man (Mob No.-[protected]) of Eureka Forbes replaced the machine on 23.09.2011. Contract Receipt No.[protected] & it was found that same problem we are facing in new machine also, from day first machine start malfunctioning.
We are facing water leakages, adaptor failure, filter & pump malfunctioning. At every time when we call to Eureka Forbes service man either he will not pick up the phone or simply saying that parts are not available.
At present machine is not working since three days, we are facing a lot of problem to get drinking water from other sources.
This is really upsetting & disappointing.
Regards,
Rajesh Rathod
Vandematram City, New SG Highway,
Ahmedabad (Guj)
[protected]

I wish to lodge a formal complaint against the franchise named "Aakanksha Care" of Eureka Forbes Ltd.
We have NANO RO water purifier that was purchased from Big Bazaar less than 6 months ago. Suddenly it stopped functioning.
On contacting the customer helpline number displayed on the appliance, there was a response that since this is a quarterly closing, service can not be provided. Upon repeated requests and human ground pleading, a number of a area service engineer was given to us.
On contacting the said personnel, the response was that someone will come by the evening. However, when no on e turned up by the late evening, the same person was contacted again. This time and on at least 25 subsequent times, he did not receive the call.
This is really a horrible experience and something must be done in order to restore the good will of this company.
Regards.
Dr Ajay Gandhi.

i bought enhance water purifier from eureka forbes before one month.it stopped working a few days later. i gave a complaint in august 20th,2011. i have been calling them almost everyday.they say that they will send someone within 2 days, every time i call them.now they dont answer my calls at all. i want a refund for the product. i dont want the product

Dear sir/madam,

I deeply regret to state the frequent calls to the call centre for servicing of the acquaguard from past three to four months and no response as of now is received. Now the machine has stopped working for past two weeks and it is so difficult to have pure water as there are old and tiny kids at home.

Kindly look into the matter and speedy service may be given. Please help us to be your priviliege customer.

The address is as follows:
No. 55/1, Balamuri Ganesha Temple Street,
Hulimavu, Bannerghatta Road
Bangalore - 560 076.

Regards
Vinodkumar
email: [protected]@yahoo.com
Mob: [protected], [protected].

Dear All,

We purchased Water Purifier - Aquaguard sensa SMP 1.5 months back but with in 15 days we are getting problems. We called 3 times every time the executive comes and do something but it is ending up with new problems. Tomm i need to talk to help line again if they are not going to replace this faulty unit i will complain it in consumer court Bangalore.

I have purchase aquasere crystal water purifier on 13 may 2011 from vijay sale chinchwad which was not functioned properly complaints for the same was given on 12 aug 11 to the customer care complaint no. 85385509. After taking lot many time followup for the complaint o one as responsible take care for this and answer which i am getting is like very irrisponsible people in the service provided........I would like to ask if issue like water for which customer pay the cost for healthy life can not be solve after paying what else then who will take inititative in such a serious issu............. By Mr C. L. Ladekar, sai darshan apartment, Flat no A-401 ravet pradhikaran pune-44

The machine stopped working wef 31-08-11,evening.I lodged a complaint with Eureka Forbes on[protected]Complaint No[protected].I explained that I have 2 small kids at home & the machine is essential for me.I also told them to send the mechanis POSITIVELY on Saturday[protected] as from Monday-Friday we would not be at home to entertain them.The call centre executive promised me that the same would be taken care.The executive also took all my mobile nos so that the mechanic could call me before coming.Unfortunately no one called/came !! The next weekend I again started following up with them,since till Friday we were awfully busy.Allan,the executive who took the call this time,apologized for the incovenience & assured that some one would come back ASAP !! I told him to send somebody by Sunday itself but he said that was against their policy !! Inspite of several requests no one came !! Suddenly on the Wednesday,when none other than the maids were at home,1 mechanic by the name Chinappa ( most likely ) came>I had no other option but to let him in the house once my maids called me.He was initially very rude to me when I asked that why did he come on Wednesay & not the last Sunday.He told that Eureka Forbes had not intimated him of anything & hence that was not his problem !!! Finally he checked & said that Saturday he would come back & change the mother board & the candle & requested me to call up[protected] once again.Accordingly on 16-09-11 I once again called up Eureka Forbes & requested them to send Chinappa (as per him BG Rd was his jurisdiction,since he only wld come) on the very next day (Saturday,[protected] & got the same msg - " Thank you for calling Eurohelpline.Your Req No [protected].For all future contact your cust no [protected]" YET NO ONE CAME SO FAR !!! I AM BUYING & PAYING FOR THE DRINKING WATER FOR LAST 18 DAYS,INSPITE OF HAVING AN AQUAGUARD AT HOME !!! I CANT EXPRESS HOW MUCH PATHETIC THEIR SERVICE COULD BE,ESPECIALLY SINCE IT HAS GOT TO DO WITH DRINKING WATER ! THEY ARE THE WORST SERVICE PROVIDER & THE MOST INSENSITIVE PEOPLE,WHO ONLY CARE FOR THE ONES WHO ARE BUYING NEW PRODUCTS FROM THEM & DO NOT CARE TO GIVE SERVICE TO THE EXISTING ONES !!!! i DEMAND A DAMARAGE FOR THESE 19 DAYS FOR ALL THE PHONE CALLS,WASTE OF TIME,HUMILIATION & THE MONEY SPENT ON WATER !! Hope my complaint finally gets addressed by some one at some level & me along with many others get relieved !!!

Our RO machine “REVIVA” was under AMC. We renewed it on Sept 6, 2011 well in advance of due date (Sept 19, 2011). But we did not know what troubles will follow.
The technician changed all the membranes and filter. We drank water from it as usual.
We called the technician on Sept 7, 2011 that water seems to be spoiled. He told us that it happens when membranes are changed. We told him that we know that it never happened in any previous years. He told us to keep drinking the water from it. We kept calling him daily, but for some reason, he could not come to check it.
We kept getting sick (vomiting, high fever-102). We talked to our doctor and went on Antibiotics. Nothing helped. We are still sick, and may have to be hospitalized. We have spent at least Rs. 2500 on lab tests and medicines.
The technician finally came on Sept 9, 2011 and saw that waste pipe was choked, which he replaced. Then next day he came after we insisted that it is still bad water, and changed the main membrane again.
We drank raw untreated water for 4 days. It has done irreparable damage to our system
My wife already had acute intestine disease, which has become very serious, possibly requiring surgery.
We have had Aquaguard since 1991, then RO plant since 2004 to avoid such health problem. But it happened, in spite of our own precautions, due to serious omission by Eureka Forbes.
Eureka Forbes has created havoc in our life and must make amends to pay for all the damages so far and possible future damage.
Please call at [protected].
Thank you.

C L Agrawal
202 Mahagunvilla
4/30 Vaishali
Ghaziabad 201010

Dear Sir / Madam,
Peheredar,
I have paid service contract amount of Rs.1840.00 on 20 / 03 /2009 for two years. ( Receipt No.16603059,Dt.20 / 03/ 2009 )
I have registered my new address with [protected]@eurekaforbes in the month of March,2010.
I requested the franchisee & company over phone.But there was no response.
Eureka forbes replied me through mail Dt.31.05.2010m,which is attached along with
The franchisee had orally accepted to provide service,but now he is denying.
I gave several mails to eureka forbes,but there is no reply from them.
I had asked to extend my contract period,or refund my money.
There is no response.
Now their franchisee is asking me to pay separate charges for servicing,saying the already paid charges are gone.
I am fighting for my consumer rights.
You are requested to do the needful.Please do the needful.
Thanks !
With Regards !
Sunil Deshpande,
[protected]

Some Of My Mails are as below :

I have paid service contract amount of Rs.1840.00 on 20 / 03 /2009 for two years. ( Receipt No.16603059,Dt.20 / 03/ 2009 ) I have been from sunil deshpande [protected]@gmail.com
to [protected]@eurekaforbes.com,
[protected]@rediffmail.com
date Mon, May 31, 2010 at 7:28 PM
subject Poor Service & non attendance to complaint.(Paid Service Contract )
mailed-by gmail.com
hide details 5/31/10
Dear Sir / Madam,
This is regarding the poor response and negligence of your team at Pune.
I am staying at Kothrud,Pune.I have paid service contract amount of Rs.1840.00 on 20 / 03 /2009 for two years. ( Receipt No.16603059,Dt.20 / 03/ 2009 ) I have been contacting your service center on[protected] & on [protected] - at Dahanukar Colony &[protected] at Mahatma Society.On both the numbers i have registered my complaints.Nobody is attending.
Since 20 /03 /2009 no body has responded to our requests.No one turned to my house since 20/03/2009 to see what is happening to my Aqua Guard.Please note - You are responsible if one falls sick due to water problems. Do you want us to approach Consumer Forum ? I request you to kindly refund my money or extend my service contract dates.And advise your service centre head to attend customers.

[protected] Forwarded message[protected]
From: sunil deshpande <[protected]@gmail.com>
Date: Tue, Sep 13, 2011 at 5:51 PM
Subject: Fwd: Poor Service & non attendance to complaint.(Paid Service Contract )
- Show quoted text -
REMINDER : TWO : DT.16.09.2011
Dear Sir / Madam,
It seems, in spite of several request mails and telephonic conversations,eureka forbes is not interested in providing my rightful services.
Do i have to assume that the company is not bothered - to attend mails-complaints,- to keep promises,and let the end user customer to face problems.

You are behaving one sided and very adamant.You are not even responding my mails since may,2010.Nobody from your side is interested in resolving the issue.

You are requested to kindly take a note,that ,if you don't attend my complaint,You will be responsible for the results, if i take further action to protect my consumer rights.

Again I request You to kindly attend my aqua guard services complaints as per my previous and attached mails,before i take further action.

Please send your mechanic-service man to service my aqua guard.
Dt.16.09.2011

Mr.Jadhavrao from Pune called me on 15.09.2011,in the morning.He was asking me why are you writing all these mails ? All these mails are coming to me.Further he added, he will not provide me any services unless i pay.

I am asking for my rightful service from you for which I have paid service contract amount of Rs.1840.00 on 20 / 03 /2009 for two years. ( Receipt No.16603059,Dt.20 / 03/ 2009 )
Since then ( 20.03.2009 ) nobody has turned to my house.

ARE YOU NOT INTERESTED IN PROVIDING ME THE SERVICES FOR WHICH I HAVE PAID MONEY ?
IS THIS THE COMPANY POLICY TO NEGLECT CUSTOMERS SO BEHAVING ?
You are just tossing the matter and killing time.

Please take a note.


--
Sunil Deshpande,
Architect,
Pune.
[protected]

Dear Sir,

I m purchese Aquagard Infinity on dt.27.04.2011 and Install 12th May 2011
at our B-88,Lajpat Nagar,Near Shiv Mandir Wali Gali,Moradbad-244 001,
but now i m some series problem last two month machine not working
proper due to last month water cerkit failed and same replace after our complaint
your local office and machine worked smothly in last ten days i read problem again
as before and i complaint the same your local office but sorry to say no one attent the service
and i m talk to persone she say us it's company problems not a me we forword the your complaint
to our sales persone but till any one not come for attand complaint.
In the mean time i m contact your call center Ph. #[protected] on dt.15.9.2011
to mr.Rajesh for the same and also talk to your Mr.Bali (DGM) on dt.16.09.2011
he assure me for compalaint but till no one come for replace the machine or attand
the only i recd call your office he told me your complaint attand but ???????
I m your reguler coustomer and i belive EUREKA but you know wht hppning.

So i m request to you to change my above machine urgent basis .

Regards

Vinay Kaul
Castomer code # [protected]

[protected]@rediffmail.com
[protected] / [protected]

I have bought Eureka Forbes Aquasure Nano RO water filter about 2 1/2 months ago. It is within warranty period and has stopped working. The helpline of the company is not registering a complaint despite several phone calls.

We have purchased one wet and dry model vacuum cleaner from a person who calls himself as rep. of EUREKA FORBES and showed a company issued ID Card.He offered some spl. attachments and free AMC for lifetime if we purchased from him.Because of that we purchased by paying MRP. amount in cash and he promised us that within a week we we will receive the spl offers as well as the original bill.Even after 15 days passed no such things happen.We called the customer care for that.They assured to solve the problem within 24 hours.No response till date.So whoever read this be alert on such fraud people and promises made by them.I am N.K.Kannan Cell No.[protected],chennai-78.

I purchased a Eureka Forbes Water Purifier (Crystal) on 12.04.2011 vide challan no:3881, bill no:CASH/0244 dt:12.04.2011 fro PANCHAVATI COMPANY, Bhelupur, Varanasi. Since then the above plastic part connected to a tube and contains water has cracked twice leading to abnormal flow of water from behind the machine. the customer care people take atleast over a month to replace the part that too after vigorous chasing. i have again made a complaint on 12.09.2011 but to-day they say that the part is not available and will take atleat one month. Is it not shameful for such a large company to put defective machines in the market and their service centres taking it negligently. i hope urgent action will be taken.

I have purchased Aquaguard Sensa water purifier whose cost is approx Rs.18k in mid Dec'2010. During the period of 9 months, Since i have purchased it the purifier is not working properly. i had called 3 -4 times to the customer care for water leakage problem and they come and fix it and again the problem re-occures. In Aug 9th the water purifier stopped working and i again called customer care and since then its more a month and still the problem is not resolved by them.. they visited almost 10 times and still are not able to solve the problem. I asked for replacement and they are not ready to do that. everyday i am calling them and there is no use.. I have wasted lot of time and money calling them and leaving my office for getting the service done.. I need replacement now because there is no gurantee that the purifier will work properly in future and once the warrenty is over I will have to spend lot of money for repair every month. Please help me.
Below are my details;
Ritesh Pandey
[protected]

We have purchased the RO system at your nellore dealer, Never we used to get a good service , inspite of giving a complaints and got the nos, never it has been solved, moreover we have been spending Rs.30/ per day for buying a water can after we purchased your products for the past 3months, after we lodged the complaints at your distributor, for the change of house, and for fitting itself, they have taken long time, nover these people used to give service on time. I thondi rajan, Now you suggest me about the amount which I have incurredRs.3000/- for the purpose of purchase of water cans,Now where I should go and claim, the above said amount, the amount is just waste of money for me and time too. Now I amy have to approach consumer court for reimburse the above said amount. Please let me know the status at the earliest.

this is to inform u that i have been facing major problems regarding aquaguard reviva.i have been calling the person in charge for last three months to change the candle of the aquaguard and to do the cleaning of the the machine. they assure that they will come but never turn up.... my AMC is almost going to end and no one is coming to solve my problem . the person i am talking to everyday to solve my problem is Mr SUNIL in patna.

my number is [protected]
address- quila house, quila road ,patna city patna 800008 bihar
Amita Jalan

My Aquaguard Water Purifier is not working past 10 days. In spite of repeated Complaints to Call Centre And their customer Service Centre it is not resolved. Eureka Forbes is worst Company and one should not buy any product of theirs. Their Customer Service is Zero. They do not have parts for their faulty products.
Please for God sack let some one help me from Eureka Forbes if they have any business sense.
Customer Complaint number 85509023, Chembur area, Mumbai dt. 12th Sept 2011

I have purchased Aquasure Cryster water Purifier recently in Jul 2011. Just two months have gone by and it stopped working. I called up service center, they registered my complaint.
Despite of telling them that it is in warranty period, these people tell me it will be rectified in two working days.
False promises as no one turns up, today is a third day. Despite of taking number, alternate number to call, no one bothers to call or visit.
I am still following up for the same. If it is not resolved, I plan to register it in consumer court.

Dear Sir/Mam,
I Harish Jiwal would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model classic since 10 yrs.We are on an annual service contract
On the 3rd Sept'11 i called their helpline to complaint that my aqua guard was giving me trouble & i cant fill any drinking water that they need to send someone urgently the
complaint no they gave me was.63598672, they promised that a technician would come the same day or latest by the next day. After serveral compliants ([protected] dt. 06/09/2011 & 63644034 dt. 09/09/11) no one technician visited from EURO.
.


PLEASE HELP
Awaiting your prompt response

The service center of Aqua Guard Water purifier that is located in Bellary is providing absolutely poor service to the very old cliants as well. The request for servicing was been placed from the past three days continuously but no one is turning up from the service center. The lady by name Pavitra, who answers the phone calls but is not sending anyone to check on the issue. Please take action on the same and do the needful.