Eureka Forbes Complaints & Reviews

1. Eureka Forbes representatives made a service contract with my aged 88 year old father ( lives in house of rajendra chourse his eldest son) for the aquaguard installed at home and took payment by cheque for contract from 15 mar 2011 to 14 mar 2012 . they wrote three tele numbers on the place marked for authorised service centre address.
2. None of the phone numbers work. while for two numbers 3988333 & 2289897 even when dialled with std code 0712 or otherwise or from mobile the message is check the number you have dialled, number does not exist. the third number 2292686 just keeps on ringing but there is no reply for lst four days. even the calcutta number of the company[protected] there is no reply .
3. i have given three emails but there is no response. contract receipt no:[protected],cust code C-2484/[protected].
there being no address of nagpur service centre , now the aquaguard is unserviceable for last 6 days and nobody to contact to . since only staff lives with father i was asked by my dad for help in finding out their complaint centre but it seems impossible to contact anybody.
4. obviously by not writing address of local center the company has committed a careless act and obviously needs to correct it. the service contract is therefore as good as useless since one cant lodge any complaint now ..
the matter needs to be taken up with relevant govt deptt.

thanks
col shailendra kuar

This is karthik from kanchipuram. i have an aquaguard classic water purifier at home. It was not working from 16th october. I raised many complaints to eureka forbes customer care 39883333 regarding the same, nobody turns up till the month october. When i spoke on nov 2nd the executive said my complaint was not registered till then, he assured he will register the complaint and gave me a complaint no.[protected]. But nothing changed, nobody ever turned up. I repeatedly called them on every alternate days, everytime they always kept their word same "sir, for sure today we will send our executive." they also said they have escalated to the highest level. I finally asked the executive to give me the manager no. he gave a number and his name is srini and i spoke to him he said he is regional sales manager and he gave me another number who is in kanchipuram. His name is muthu(i believe), and he said he is only in chanrge for sales and people from vellore will only handle service and gave the vellore number. When i speak to the vellore center they said no complaints were assigned to them till then, they asked for the details and said they registered the complaint and within two days they will turn up. Another week passed by nothing happened, finally i fed up and sent my uncle to the center in person, after two days on 9th a technician from vellore came named vinayagam (mob no : [protected]) and while opening the purifier he broke a uv lamp inside, he promissed he will replace it for free. A week passed i didn't hear anything from him back, when i called him he said the part was not available in vellore so he ordered from chennai, they sent it over courier and he is yet to receive it and once he receive it he will call me back. another 4 days went and i called him back for any progress he said the part was not available in chennai and he ordered it from bombay totally contradicting his previous statement. I understood that he is trying to pass time with me. It was around 20th nov after that he never picked my call. So with no other choice i again called back the customer care 39883333, guess what i got the same response again "sir, for sure we will send our executives today." Its still going on the same. I have my mother and father who are elderly at home daily my mother carrying water from outside for drinking purpose for the past 45 days. Its very hurting, the company seems never cared about the post sales process.

I had AMC with Eureka Frobes from 29-JUl-2010 to 28-Jul-2011 (Contract Receipt No[protected].

During the period I got problem (appliance was not working at all) with my appliance and I register service request from help line and person visit and ask for another 1-2 days but did not come and I waited for 3 days. Then again I asked and person visited after 7 to 8 days.

It happens 2 times during agreement period.

On renewal I asked for assurance but I got simple answer It might happen even from customer service.

I register complaint again with Customer Service for the assurance and they committed that senior guy will visit at home in next 24 hours.

Person visited and asked for 250 service charges and 1050 for AMC.

Neither he was listening and nor understanding finally I asked him to leave but simply keep asking for what he started and he started wrong language.

Only customer is suffering for both side.

It seems everything is in Service Center hand and they can play like anything with customer, Eureka Frorbes seems like handicapped.

Only assurance is there from Help Line but no action.

During these problems my family members suffered with infection due to water quality, WHO is going to pay for it?????????

Should I surrender my appliance to Eureka Forbes (I will not ask to refund)



OR SUGGEST ME :(

Rajesh Jain
C-103, Parsavnath Majestic Floors, Indrapuram Ghaziabad.
Mob: [protected]

I have done 1 year contract but banging my head for service calling daily to call center they are say we will send but no one comes please help me out

I bought AQUA GAURD RO Eco model last year in
November 2010 from your marketing person who was after my life to sell
that filter.He explained me that this is the best model we have and it
will decrease the TDS level to a considerable amount .Further more he
told me that we dont need to change the filters for two years as the
filters are very good. He said we need to pay the annual maintainence
that is a very nominal amount.Moreover that fraud person did not gave
any reciept till now for the Purifier I bought from him.The day we paid the money for the purifier he never came back . He kept the purifier on a thermacol and said that we will get a stand for purifier but we never got that.
that we should get a regular check of tds level whenever the service
person comes because the fraud selling agent never told the actual
things. In aug 2011 I called up the person who gives the service for
filter to check the TDS level . He checked it and told that the TDS
level is more than 400 and I asked him to check the filter.(Now I got
the actual story that he sold a DEFECTED piece to me). Service person
told that the one filter is cracked And because it was under warranty
we should have been given a new filter in any way for that. But the
service person installed a used membrane in the purifier .And he showed the TDS level which has now gone down to 260 .
I was not aware about the TDS level until I met Kent purifier people
who actually explained the whole process and they were selling the
same type of model ,one of which was installed about one and a half
yrs before at my neighbour's house. They checked my AQUA GAURD
purifier TDS level and then they showed my neighbour's ..i was
surprised and kent is at the same price with least annual maintainance
charges. i thought of contacting you people but because of some
reasons I could'nt.
The service person came again in September I guess and the TDS
level but didnt tell it to anybody and I was not at home
But now to add my agonyfinally the service person came a day before
to my house and I asked him the TDS level .He told it is more than 400
.He said your filters are not working and he will have to change
them.(Remember I wrote -The marketing person told me that we dont
need to change the filters for two years and obviously I was given a
defective model whose filters were already cracked) . I asked the
EUREKA FORBES SERVICE MAN - Dear but you changed the filters when you
said the they are not working and cracked? He answered -sir maine
used kiya hua install kiya tha kyuki company iski warranty nahi leti.
WOW what an answer by a REPUTED COMPANY's service person. Anyway I
asked him to change the filters and he told me to pay for the AMC
annual maintainance costing 3600 which is due on 17 Nov . I almost
fainted and asked him what ..but the person who sold this never
told me about this . and he was blank.
Now I ask you that is this a new way to Loot
people or what . I never expected this from Eureka Forbes a reputed
company. And if I am paying 3600 as maintainance charges for one year
and that too for a defective model .. I could buy a new and a better
PURIFIER like kent in two years by not paying your irrelavant
maintainance charges.(3600+3600=7200) What a pain I bought from Eureka
Forbes.
Finally I request you to take this complaint seriously
as I will not bear this. I never received a receipt for this machine
either. I want you to change this filter and give a brand new piece to
me and the person who sold me should also be given a lesson. Me and my
family have been drinking water with a high TDS level for one year
almost even after spending so much of money.And I am not sure that
even the water we were getting was pure or not..
Kindly take this issue on a urgent basis. To be on a safer
side I took the photocopy of all documents from that service person
was carrying the file .On the basis of those documents I am giving you
the details

Customer's name and address: Amit Chadha,B306,Chandra nagri, Aishbagh
Cell no -[protected] -PLEASE NOTE THIS IS NOT MY NUMBER -ANOTHER PROOF
THAT I HAVE BEEN CHEATED
CUSTOMER SAP CODE [protected]
MODEL RO ECO

PLEASE NOTE - CUSTOMER RECIEPT WAS BLANK

Please help me to get the things done right as
I have been using Eureka Forbes products from a long time and I dont
want to see this image of the company.

I have purchased a product water cooler and water filter Aquasure aquaflo bcode:22202 SL NO. 8004648 of Eureka Forbes through M/S vatanukool 153-154 Akbarali Complex (Basement) Palasia Point Indore 452001 on dtd 16.07.11 for o/o Executive Engineer 400 KV S/s MPPTCL Khandwa Road Indore (M.P.).

It has given troubles 9 Time( within a short period of four months) after installation and I have complaint timely to attend the problems. Now we are getting very serious problem of drinking water due to erratic behavior of this instrument set, so kindly replace the same piece with the new one so we can enjoy your product happily.

I made a call on [protected] in Banglore on 11.11.11 and talk with Mr Vasim, he committed to me that, the Instrument will be replaced within 24 hrs but only fault is attended (as attended previously 8 times) and rectified but again problem has comes on dated 12.11.11. Again complaint loged to your local dealer on dated 15.11.11 & again make call on same no. [protected] in Banglore but I am not satisfied with very slow response of your representative.

Again I am requesting to change the Instrument set as soon as possible.

Waiting for your positive an early response.

--
o/o Executive Engineer
400 KV Testing Division
MPPTCL INDORE
[protected]

My name is i.sajitha and my mobile no is [protected].I have purchased an aquaguard enhance a couple of months back from tour sales person VASU.I thought eureka forbes is a renowned company,but regret to say that your services are very very poor.The machine is not working continuously for the past 4 days and i have registered a complaint with them four days back .till date nobody bothers to check on it also when i am calling they are behaving very rudely.I spoke to the manageMr.Raja,Serviceperson Karthik and even the sles person itself .But of no use.Do i need to run pillar to post for getting service from you.If you people can not do the service please let me know so that i can approach the consumercourt for the false promise given by eurekaforbes.

Job sheet number 85749004
25 october
Bearing Unit serial number : 000983
Machine not working

i have a recording telling you of the response over the phone.

I am developing cold , fever due to allergens and am unable to study for my exams.

https://rapidshare.com/files/[protected]/airpurifier.ogg

i called her today and she picked up the phone and kept it immediately.

I bought a water purifier from eureka forbes last yr from Kroma in Hadapsar and it needs urgent servicing. I have repeatedly registered complaints at the number provided by them but it is over one month now and no one has come or bothered to call back. The state of after sales services in India is pathetic ( barring automobile industry).

The service is really pathetic in Bangalore... I just bought aquaguard reviva 4 months back with 3 free service in a year but it's been days that I am following up with there customer care but no one is attending my request. Every day they say today some technician will come but no one comes... I have already called there customer care almost 10 times. My service request no. is 64334055. Please do something about it.

Really irritated and disappointed with the service level.

From: Joby Thomas [mailto:[protected]@gmail.com]
Sent: Sunday, November 06, 2011 11:51 AM
To: customercare; info; [protected]@eurekaforbes.com <[protected]@eurekaforbes.com>; Siddhartha Singh; Suman Chauhan; customerservice; RUDOLF D'SOUZA; jignesh.[protected]@eurekaforbes.com <jignesh.[protected]@eurekaforbes.com>; Shraddhanjali Sonune; SUNNY PRATAP; Aslam Karmali; customercareofficer; Nandu Rajadhyax; Shashank Sinha; CRR Bangalore
Cc: Nikhil Yuva Vikas <nikhil.[protected]@target.com>; [protected]@gmail.com <[protected]@gmail.com>; Josey Michael <[protected]@gmail.com>; Rinu <[protected]@gmail.com>; CA Abhilash V Francis <[protected]@yahoo.com>; [protected]@yahoo.co.in <[protected]@yahoo.co.in>; jobythomas <[protected]@y7mail.com>
Subject: Complaint Letter

Dear sir,

We are really sorry to start this mail with your tag line “your friend for life”. Your company & customer executives failed to live up to the expectations set by us based on your company’s outside image & tag line.

Please read through the below email of our experience with your company & product service.

Product purchasing date : 18/07/2011
Invoice cum receipt No. : 18928604
Amount paid for extended guarantee : Rs.1250/-
Guarantee period : 18/07/2011 to 17/07/2012
Authorized service centre : JP Service, Banglore, Ph 26765033

We have already complained about our purifier issue on 21/10/2011 and complaint number is: 64144879 .We have got a confirmation from Umesh (customer executive) that they will send a engineer soon. After the consecutive reminder calls on 27th & 28th, an engineer was sent to us on 29th of October for servicing the product. But he went back after verifying the issue with the product by removing everything. After the same we have been reminding them everyday till today & there is absolutely zero response from your organization..!

If we are not receiving any response from you in the next 48 hours, we will be compelled to register a complaint under Consumer Protection Act for not serving the guarantee & keeping a completely wrong Tag line.

Hope you will consider this request well in time & take appropriate actions..!

Thanks & Regards!

Yuva Vikas
Somascan Society,
Balaji Nagar
SG Palaya
Banglore

Phone number to contact:

Fr. Santhosh : +91 [protected]
Joby Thomas: +91 [protected]
Rinu Thomas: +91 [protected]
Jinto : +91 [protected]
Nikhil Joseph: +91 [protected]

The RO system was purchased in July 2010 - fully paid Rs.9990/-. THOUGH THE WARRANTY SERVICE PERIOD WAS ONE YEAR DURING WHICH 4 QTRLY MAINT TO HAVE BEEN DONE & ALL REPLACEMENTS FREE -ONLY 2 REPEAT ONLY 2 VISTS/SERVICES WERE DONE. Any number of calls to them were of no use.

BUT PROMPTLY THEY TURNED UP ON COMPLETION OF WARRANTY PERIOD I.E. ONE YEAR WITH AMC FORMS/SPARES FOR REPLACEMENTS AS PER TERMS, REPLACED CANDLES, CLEANED AND GOT AMC FORMS SIGNED UP AND COLLECTED THE FULL AMC CHARGES I.E.Rs 3400/-
NOW MORE THAN 3 MONTHS PASSED FROM DATE OF RENEWAL OF MAINT CONTRACT - AMC
NOBODY HAS BOTHERED TO TURN-UP FOR SERVICING.
CALLING THEIR THEIR HELPLINE NUMBER - NO USE - NO FOLOW-UP
With the incessant rains/pollution all over due to heavy rains in Chennai we are exposed to danger of water contamination & not aware as to how safe is the water we get from the RO Unit which has not been serviced on time - THE VERY PURPOSE OF SPENDING MONEY DEPENDING UPON THE NAME AND REPUTATION OF BRAND - EUREKA FORBES - WHICH CLAIMS "YOUR FRIEND FOR LIFE" IS DEFEATED

ARE THEY REALLY FRIENDS OR FOES - LEFT TO ONE'S OWN JUDGEMENT


Flt.Lt.(Retd) S Nagarajan, 1B-446-17th Street TNHB Korattur -Chennai - 600080

I have purchased one Auro Plant (Water Purifier) Model SANSA from Eureka Forbes Limited on 29/01/2011 Vide there original Invoice No. 009779.

The mechine was not working properly, hence I have complained to the Service dept on 15th October. While the checking the same he informed some thing is brocken and they will bring the same from Ahmedabad.

Since around 15 days is passed the service depatment has not taken any initiative to I have informed them that ether the M/c should get repaired or they have to replace with a new Machine.

I would request ICC FORUM should take necessary action with the company to get the machine exchanged due their poor response.


with Thanks and Regards,


P K NAIR

I ROHIT DALMIA HAVE GOT THE AMC DONE ON 11.10.11 FOR THE WATER FILTER AURO OF EUREKA FORBES VALID FOR PERIOD 11.10.11 TO 10.10.12 BY AUTHORISED SERVICE CENTRE DILIP KUMAR HALDER. HE DID THE SERVICING VERY SAME DAY AND PUT SOME NAPHELENE BALLS TO AVOID COCKROCHES. BUT LATER IT GOT DISSOLVED AND WATER BECAME CONTAMINATED. I WANT A NEW FILTER AS DESPITE ALL EFFORTS OF THAT PERSON ODOUR IS STILL THRERE.

Hi I am writing this with some distress and disappointment with Aquaguard. I have an Aquaguard which suddenly stopped working. I have called the helpline number which I managed to get through with difficulty. I was told the faulty purifier would be attended to soon, but no response from the service team. I have so far spoken to them on three occassions, got two reference numbers, a local Chennai mobile contact number for the service centre that nobody answers. I have contacted the Chennai "Head Office" but they say I have to contact the service person and give me the same mobile number that goes unanswered! This is a disgrace on the part of Eureka Forbes which boasts of service in its sales talk. If someone in this company has an ounce of decency, please reply and give me a contact of some responsible person to resolve this issue. Dr Raghu Varadarajan, email raghu.[protected]@gmail.com

I HAVE PURCHASE EUROCLEAN WET AND DRY VACUUM CLEANER FROM EUREKA FORBES LTD. ON 13/12/2010 AND THE INVOICE NO IS- [protected] AND CUSTOMER ID- [protected] ITS UNDER WARRANTY TILL 13/12/2011. SINCE 15TH OCT.2011 THE SAID PRODUCT IS NOT WORKING AND I HAVE MADE THE COMPLAINED TO THE EUREKA CUSTOMER COMPLAINED HELP LINE ON 20TH-OCT.2011 AND THE 1ST COMPLAINED NO. WAS GIVEN[protected] BUT AFTER TWO DAYS OF CONTINUOUS FOLLOW UPS THERE WAS NO ACTION. ON 23RD AGAIN THEY HAVE GIVEN ONE MORE NO. FOR FAST SERVICEING[protected] BUT TILL DATE THERE IS NO ACTION TAKEN FROM THEM. I HAVE RRQUESTED SO MANY TIMES WITH CUSTOMERS EXEDCUTIVES TO PLEASE RECTIFY THE SAME BUT ALL IN VAIN. THE EXECUTIVES I CALLED MANY TIMES ARE--- 1. SRIKANT 2. SRINIVASAN 3. DAVID 4. NURJAHAN 5. TAMIL SELVAM 6. SRIKANT 7. VIGNESH AND TWO MORE LADY EXECUTIVES.

I LOST THE FAITH ON THEM, NOW REQUESTING FOR THE HELP TO RECOVER. PLS HELP.

THANKS AND REGARDS-- SUSHIL KUMAR ( [protected])

OUR OFFICE VACCUM CLEANER WAS OUT OF ORDER. I HAD LOGED A COMPLAINT ON 17/10/11 ON EUREKA FORBES HELPLINE NO. COM NO[protected].
THEY TOLD ME THE MACHINE WILL BE ATTENDED WITHIN 24HRS BUT NO ONE CAME. FOR THE NEXT 5 DAY I CALLED THE HELPLINE NO REQESTED THEM TO HELP US BUT IN VAN. ON 21/10/2011 THEY PROVIDED ME THEIR BURDWAN SERVICE CENTER NO. I CALLED THEM BUT OF NO USE. THE MACHINE IS STILL NOT ATTENDED AND NO ONE CAME.

PRATYUSH KUMAR NANDI
[protected]

Please refer to my Purchase from M/S. Fundamental Electronics Pvt. Ltd. Regd off: 6, Waterloo street, Kolkata- 700069, Showroom: 123/3. NSC Bose road, Kolkata- 700040,Ph:[protected], Proforma Invoice: FENN/10-11/1247 dated 4th NOV, 2010.
I received a call from[protected], that I have a free servicing due and accordingly a service person named Mr. Ujjal Dey visited my residence along with a he...lping hand and before starting for the servicing insited repetedly for AMC, I told him to fininish his work and the rest I shall take up with his office. He then opened the machine and cartidge, while opening he overpowered and there by broken the cartidge and told me that the Cartidge is broken. I like to inform since the machine purchased till he opened the machine in between no one opened the machine and we were very much satisfied with the performance of the machine. The matter informed to his office and Incharge Mr. Ujjal Dey (Mob: [protected]) and he assured me to look into the matter, now I am waiting for the action taken by him, I further requesting your platform to see that I properly compensated for this sort of activities in the name of free servicing.

Dear Sir,

We have purchased REVIVA RO from EUREKA FORBES at Ichalkaranji, logged a service request 5-6 days before (Complaint No:[protected]. Till date i didn't get any reverts from executives of EUREKA at Ichalkaranji as well as Kolhapur.

Kindly interven to get this resolved at the earliest.

Rgds,
Vinit Khedekar
[protected]

To highest Company Official
Eureka Forbes Limited
( Preferably to Head office which i do not have address)
m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected]

Sir
1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number [protected] was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA
2, We after few months agreed to replace to new one and paId an advance of Rs1000/ vide reciept no 045465 dated 6.5.11 signed by P. Ashok.
3, After 10 days the machine was sent by courier and it was instatlled and balance Rs 9000/ and odd was taken in cash with a promise that the bill will be couriered by one month. We are yet to recieve the bill and todays date is 5.7.2011.
4,About a week back we called Eureka technician and given a complaint, he said irrespective of new or old machine he will charge Rs 250/ for one visit. On the contrary Ashok and others who installed said that the machine will not give problems for 3years and in case there is a problem Ashok agreed to set it right.
5, Now month after month, I am forced to call the service technician, to clean the filter, since this Reviva is not able to pump the water after filter is choked.
6,Now when I asked the officials, they say that if it is “ Metro Water” it will happen and if it is Bore water this problem will not be there. This was not told while selling the Water Purifier
7, Please be informed Bore water is 160 ft below and every time I use it fully , my powercharges will be high , and since metro water is available in plenty it is being used.
8,Further Reviva is able to change the water taste to better, so we went for it.
9,Now when I asked the technician, why during selling you did not inform that it works better for bore water only, he gives me a solution to go for latest old aquaguard which will give clean water, but no change in taste, and I can exchange after consulting the Manager with minimum cost. Such a irresponsible suggestion, is given to a customer just after 5 months after purchase.
10, Now the filter is clogged and I called Mr Saravanan, who is a technician chief( absolutely who does not care for customer service) whose mobile number is [protected]. I requested I will stay back in the house on 20th Oct, he can send his technician and teach me the cleaning of filter. He agreed but never responded.
11, After few hours I tried his mobile, may be 20 times, he refuses to attend to the call. What a pathetic personality, Eureka forbes has appointed for customer service.
12,Out of Desperation, I sent the following text of message to Saravanasn and others “ Sarvanan – Despite my speaking and ur promise, u seem to conveniently avoiding my phone. Now I hv no option but to handle this issue thru GOOGLE CONSUMER FORUM.
13,Saravanan was not bothered about Google Consumer Forum, since he is Greater than Google. It is shameful and discredit to have such employees by Eureka.
14, I copied the above text, Arun [protected] , Ashok [protected], Ashok [protected], Karthik [protected], Senthil -[protected], Sekar -[protected]
15, None of them responded except Sekar, who promptly asked my address and said he has not got instructions from his service engineer and he cannot come.

I APPEAL TO ALL CUSTOMERS THAT PLEASE DO NOT TRUST AFTER SALES SERVICE OF EUREKA FORBES, THEY WILL SELL AND FORGET CUSTOMERS OR THEY WILL BE KEEN IN CHARGING FEES FOR CUSTOMER SERVICE

I STRONGLY FEEL SUCH ATTITUDE FROM THE COMPANY IS BAD AND THEY NEED TO UNDERSTAND WITHOUT CUSTOMERS THE COMPANY CANNOT GET REVENUE AND EVEN SARAVANAN CANNOT GET HIS SALARY.
PLEASE DO NOT BELIVE REVIVA , THEY SAY IT DOES NOT WORK ON METRO/ CORPORATION/ MUNICIPAL WATER. EVERY MONTH YOU ARE FORCED TO CALL TECHNICIAN TO CLEAN THE FILTER. YOUR WARRANTY IS ONLY FOR ONE YEAR, AFTER THAT EVERY MONTH YOU HAVE TO PAY SERVICE CHARGES.
Think before you pay your Rs 10000/ for this product. My experience has been pathetic with this Product.

REGARDS


Y.C.NARENDRA BABU
OLD NO 5/2 NEW NO 17 AUDIAPPA STREET
PURUSWALKKAM
CHENNAI -600084
[protected]@rediffmail.com
MOBILE NO [protected]