Eureka Forbes Complaints & Reviews

Dear Sir,

We have purchased REVIVA RO from EUREKA FORBES at Ichalkaranji, logged a service request 5-6 days before (Complaint No:[protected]. Till date i didn't get any reverts from executives of EUREKA at Ichalkaranji as well as Kolhapur.

Kindly interven to get this resolved at the earliest.

Rgds,
Vinit Khedekar
[protected]

To highest Company Official
Eureka Forbes Limited
( Preferably to Head office which i do not have address)
m-73( old no M-1), 3rd avenue, Annanagar east Chennai 102- tel no[protected]

Sir
1, I was having an Old Aquaguard and one Mr P. Ashok bearing the number [protected] was requesting for us to try the new model- AQUAGUARD TOTAL RO -REVIVA
2, We after few months agreed to replace to new one and paId an advance of Rs1000/ vide reciept no 045465 dated 6.5.11 signed by P. Ashok.
3, After 10 days the machine was sent by courier and it was instatlled and balance Rs 9000/ and odd was taken in cash with a promise that the bill will be couriered by one month. We are yet to recieve the bill and todays date is 5.7.2011.
4,About a week back we called Eureka technician and given a complaint, he said irrespective of new or old machine he will charge Rs 250/ for one visit. On the contrary Ashok and others who installed said that the machine will not give problems for 3years and in case there is a problem Ashok agreed to set it right.
5, Now month after month, I am forced to call the service technician, to clean the filter, since this Reviva is not able to pump the water after filter is choked.
6,Now when I asked the officials, they say that if it is “ Metro Water” it will happen and if it is Bore water this problem will not be there. This was not told while selling the Water Purifier
7, Please be informed Bore water is 160 ft below and every time I use it fully , my powercharges will be high , and since metro water is available in plenty it is being used.
8,Further Reviva is able to change the water taste to better, so we went for it.
9,Now when I asked the technician, why during selling you did not inform that it works better for bore water only, he gives me a solution to go for latest old aquaguard which will give clean water, but no change in taste, and I can exchange after consulting the Manager with minimum cost. Such a irresponsible suggestion, is given to a customer just after 5 months after purchase.
10, Now the filter is clogged and I called Mr Saravanan, who is a technician chief( absolutely who does not care for customer service) whose mobile number is [protected]. I requested I will stay back in the house on 20th Oct, he can send his technician and teach me the cleaning of filter. He agreed but never responded.
11, After few hours I tried his mobile, may be 20 times, he refuses to attend to the call. What a pathetic personality, Eureka forbes has appointed for customer service.
12,Out of Desperation, I sent the following text of message to Saravanasn and others “ Sarvanan – Despite my speaking and ur promise, u seem to conveniently avoiding my phone. Now I hv no option but to handle this issue thru GOOGLE CONSUMER FORUM.
13,Saravanan was not bothered about Google Consumer Forum, since he is Greater than Google. It is shameful and discredit to have such employees by Eureka.
14, I copied the above text, Arun [protected] , Ashok [protected], Ashok [protected], Karthik [protected], Senthil -[protected], Sekar -[protected]
15, None of them responded except Sekar, who promptly asked my address and said he has not got instructions from his service engineer and he cannot come.

I APPEAL TO ALL CUSTOMERS THAT PLEASE DO NOT TRUST AFTER SALES SERVICE OF EUREKA FORBES, THEY WILL SELL AND FORGET CUSTOMERS OR THEY WILL BE KEEN IN CHARGING FEES FOR CUSTOMER SERVICE

I STRONGLY FEEL SUCH ATTITUDE FROM THE COMPANY IS BAD AND THEY NEED TO UNDERSTAND WITHOUT CUSTOMERS THE COMPANY CANNOT GET REVENUE AND EVEN SARAVANAN CANNOT GET HIS SALARY.
PLEASE DO NOT BELIVE REVIVA , THEY SAY IT DOES NOT WORK ON METRO/ CORPORATION/ MUNICIPAL WATER. EVERY MONTH YOU ARE FORCED TO CALL TECHNICIAN TO CLEAN THE FILTER. YOUR WARRANTY IS ONLY FOR ONE YEAR, AFTER THAT EVERY MONTH YOU HAVE TO PAY SERVICE CHARGES.
Think before you pay your Rs 10000/ for this product. My experience has been pathetic with this Product.

REGARDS


Y.C.NARENDRA BABU
OLD NO 5/2 NEW NO 17 AUDIAPPA STREET
PURUSWALKKAM
CHENNAI -600084
[protected]@rediffmail.com
MOBILE NO [protected]

Respected Aquaguard Authorities for sales & services,

Your team is lazy regarding to give services to your previous customers.They only in search of new customer,but they doesn't know that some part of marketing is also depend upon previous customers, who are responsible to change mind of new customer to purchase better thing in market.I really obligate to my friends to not purchase such problematic product of water purifier.
If you are drummed in market for purification product but first are you aware of your product which doesn't have any type of softener of water then who is responsible for health problems arises due to hard water.If your product offers hard water then there is none o[censored]sing this type of thing.
OK to the point I complained last two three times in your customer care services,I don't know that its your team or not but I have a complain no of mine which are registered in your complain log (No is 85325513 [protected]) in august 2011.My unit is Aquaguard Classic given by our builder Mr. Ganesh Bhintade for our total scheme of Ganeshangan situated at Narhe road.After offering your unit to builder it's your business to get at customer doorstep and ring a bell before its warranty period,is it right or not but your representative doesn't come to them and ask for anything.If your no o[censored]nits gets sell ed in one stroke at any complex then its your duty to offer a service to sort out problems of customers.You must go to your customer ask for their problems regarding unit elaborate them your new product scheme take a tour of free servicing first time.
But you don't care of anybody.Is my complain is cleared and your team closes it directly without attending to me.Then why anybody came to me up till now ,one serious thing I not said to you I have only one tap of drinking water which attached with your unit & now i didn't get water also from last two months.
I contact to Aquaguard Max Services-ph no 32523712


My name is
Nilesh S. Bhairavkar
Flat No-A-09,Ganeshangan Complex,Pari Narhe Road,
Near Zeal Education College,
Pune-411041.
My cell no is [protected]

I had purchased Aqua Sure water purifier 3 month ago, Due to filter chocking I have replaced filter cartridge with new one, which was given with aqua sure, when i purchased. But water comes out very fast instead of dripping, My Add. A/80, Motinagar-2, Tarsali, Vadodara-390009. My mobile no. [protected]

I have already made complaint regarding my Total water Purifiction(RO) system not functioning thr' on line complaint. No response fm ur office .It shows that customer complaint is being taken so lightly and neglecting.During the tenure of warranty intentionly u r avoiding attending the complaint where free replacement can not be undertake.Unless there is no response tmrr , i have not option to make complaint in consumer court which is being regular action for u.

mobile.[protected]

I had purchased Eureka- Total water purification- REVIVA on 14.11.10 vide ch. 951747/.Till Date No invoice has been recd. Committment regarding Free service not been done. I have problem with Water over flowing where the automatic cutoff function not working . Various attempt were made to ur office , obsolutely no respomse.
Arrange to send somebody to rectify the same. If the non- response attitude continues even after this complaint, i have no option to go legally with cunsumer forum

my mobile-[protected]
ACK no.595566

DEAR SIR,

I AM PURCHASE YOUR PRODUCT NAME " AQUA GUARD TOTAL INFINITY" OF EUREKA BORBES ON
27/12/2010 THROUGH YOUR TEAM LEADER MR. TAPAN KUMAR KHAN HIS MOBILE
NO.[protected]. BUT TILL DATE NO ANY SERVICING THE ABOVE PRODUCTS BY
YOUR SERVICE CENTRE.

I AM ALSO CONTACT 3/4TH TIME YOUR ABOVE TEAM LEADER AND HE TOLD ME
THAT I JUST SENT TO YOUR HOME A SERVICE MAN, BUT TILL DATE NO ANY
SERVICE MAN COME IN MY HOME FOR SERVICING MY PRODUCT.

SO I AM REQUEST YOU TO PLEASE ARRANGE THE SERVICING OF MY PRODUCT AT
AN EARLIEST. THE TEAM LEADER TOLD, WHEN I PURCHASE THE PRODUCT, THAT
EVERY SIX MONTH I WILL PROVIDE A SERVICING MY PRODUCT.

PLEASE LOOK INTO THE MATTER TAKE A NECCESSARY ACTION AND OBLIGE.

THANKING YOU,

YOUR FAITHFULLY,

SMT. DIPTI PAUL,
[protected]

i purchased aguaguard classic model water purifier in chennai tondiarpet EUREKA FORBES LTD bill no020475 Rs 7390./ on 13 .9 .2011.they sent thro courier service to my home at TUTICORIN. I recieved the product TUTICORIN but so far nobody has come to install the product.i gave several rings to tondiarpet chennai.there is no response so far shall i return the product to chennaior simply sleep with it in mybed.

I have recently bought a AquaGuard Enhance Water Purifier & I'm already experiencing the worst customer experience. The new kit the technician brought was faulty, he charged 300rs claiming it for a simple stand they are installing the hold the filter & Never turned up to replace the system. After Multiple calls, to the Customer service executives, branch managers etc a guy turned up saying he want to take back the installed system without providing a replacement. After he was sent back, another technician -- After 15-20 calls made to the sales/technicians/managers at Hyderabad came with a replacement system.

Technician who comes for installation can not confirm us the filtered water TDS as he doesn't have the meter. Sales persons only holds thse meters & they are gone once they collected the check until we followed up.

Another cheating stuff I discovered is that the original system installed ( RO -- In Blue Logo) is replaced with Green RO & I see that it is for Low TDS filteration. Without checking my bore water & it's TDS level who are you to replace the bought system with a Low efficient system. It's been almost 9 days since the order was booked & I can't yet use the Purifier. What a pathetic service. Shame on you Eureka Forbes Aquaguard Customer service, management teams. The only reason I went ahead to pay 4-5k more over a local made one is hoping to have better service. But It appears I have wasted that money.

HI this is k.kalanithi i ve made a purchase in eureka forbes,aquaguard sensa model Aquaguard Total SENSA With SMP+. on last year july, thers is no proper demo,onthat cost we had a problem tap hasbeen broken,for that we resitered an complaint but,there is no response from service department,and another two week later they have did thatb service, next two days again machine is not working,from july to till this date our machine is not working,ambattur service manager mr.kannan,mr.gopinath,mr.saravanan and service persons Mr.venkatesh,or mr.ramanathan ., they cant able to find out the problem still,very worst service team in ambattur.pls note this for public awarnesspls dont purchase any product from eureka forbes pls....
Thanking You
K.KALANITHI.B.B.A.,BL.,chennai high court

06.10.2011
Dear Sir,
We purchased AQUAGUARD ATOM RO Water Purifier (Item Code-GWPDATOMR0000) vid Chalan No.-DC No.[protected] dated 25.08.2010 from Eureka Forbs Sales man Mr. Rohit Arora (Mob No.-[protected]) at Rs 7999.00. It was terrible experience of Eureka equipment & service provided by Eureka Forbs. However we managed & come up with solution that we will get replacement with extra charge of 7010.00. As we have no option & we agree for replacement Mr. Jatin Patel Service man (Mob No.-[protected]) of Eureka Forbes replaced the machine on 23.09.2011. Contract Receipt No.[protected] & it was found that same problem we are facing in new machine also, from day first machine start malfunctioning.
We are facing water leakages, adaptor failure, filter & pump malfunctioning. At every time when we call to Eureka Forbes service man either he will not pick up the phone or simply saying that parts are not available.
At present machine is not working since three days, we are facing a lot of problem to get drinking water from other sources.
This is really upsetting & disappointing.
Regards,
Rajesh Rathod
Vandematram City, New SG Highway,
Ahmedabad (Guj)
[protected]

I wish to lodge a formal complaint against the franchise named "Aakanksha Care" of Eureka Forbes Ltd.
We have NANO RO water purifier that was purchased from Big Bazaar less than 6 months ago. Suddenly it stopped functioning.
On contacting the customer helpline number displayed on the appliance, there was a response that since this is a quarterly closing, service can not be provided. Upon repeated requests and human ground pleading, a number of a area service engineer was given to us.
On contacting the said personnel, the response was that someone will come by the evening. However, when no on e turned up by the late evening, the same person was contacted again. This time and on at least 25 subsequent times, he did not receive the call.
This is really a horrible experience and something must be done in order to restore the good will of this company.
Regards.
Dr Ajay Gandhi.

i bought enhance water purifier from eureka forbes before one month.it stopped working a few days later. i gave a complaint in august 20th,2011. i have been calling them almost everyday.they say that they will send someone within 2 days, every time i call them.now they dont answer my calls at all. i want a refund for the product. i dont want the product

Dear sir/madam,

I deeply regret to state the frequent calls to the call centre for servicing of the acquaguard from past three to four months and no response as of now is received. Now the machine has stopped working for past two weeks and it is so difficult to have pure water as there are old and tiny kids at home.

Kindly look into the matter and speedy service may be given. Please help us to be your priviliege customer.

The address is as follows:
No. 55/1, Balamuri Ganesha Temple Street,
Hulimavu, Bannerghatta Road
Bangalore - 560 076.

Regards
Vinodkumar
email: [protected]@yahoo.com
Mob: [protected], [protected].

Dear All,

We purchased Water Purifier - Aquaguard sensa SMP 1.5 months back but with in 15 days we are getting problems. We called 3 times every time the executive comes and do something but it is ending up with new problems. Tomm i need to talk to help line again if they are not going to replace this faulty unit i will complain it in consumer court Bangalore.

I have purchase aquasere crystal water purifier on 13 may 2011 from vijay sale chinchwad which was not functioned properly complaints for the same was given on 12 aug 11 to the customer care complaint no. 85385509. After taking lot many time followup for the complaint o one as responsible take care for this and answer which i am getting is like very irrisponsible people in the service provided........I would like to ask if issue like water for which customer pay the cost for healthy life can not be solve after paying what else then who will take inititative in such a serious issu............. By Mr C. L. Ladekar, sai darshan apartment, Flat no A-401 ravet pradhikaran pune-44

The machine stopped working wef 31-08-11,evening.I lodged a complaint with Eureka Forbes on[protected]Complaint No[protected].I explained that I have 2 small kids at home & the machine is essential for me.I also told them to send the mechanis POSITIVELY on Saturday[protected] as from Monday-Friday we would not be at home to entertain them.The call centre executive promised me that the same would be taken care.The executive also took all my mobile nos so that the mechanic could call me before coming.Unfortunately no one called/came !! The next weekend I again started following up with them,since till Friday we were awfully busy.Allan,the executive who took the call this time,apologized for the incovenience & assured that some one would come back ASAP !! I told him to send somebody by Sunday itself but he said that was against their policy !! Inspite of several requests no one came !! Suddenly on the Wednesday,when none other than the maids were at home,1 mechanic by the name Chinappa ( most likely ) came>I had no other option but to let him in the house once my maids called me.He was initially very rude to me when I asked that why did he come on Wednesay & not the last Sunday.He told that Eureka Forbes had not intimated him of anything & hence that was not his problem !!! Finally he checked & said that Saturday he would come back & change the mother board & the candle & requested me to call up[protected] once again.Accordingly on 16-09-11 I once again called up Eureka Forbes & requested them to send Chinappa (as per him BG Rd was his jurisdiction,since he only wld come) on the very next day (Saturday,[protected] & got the same msg - " Thank you for calling Eurohelpline.Your Req No [protected].For all future contact your cust no [protected]" YET NO ONE CAME SO FAR !!! I AM BUYING & PAYING FOR THE DRINKING WATER FOR LAST 18 DAYS,INSPITE OF HAVING AN AQUAGUARD AT HOME !!! I CANT EXPRESS HOW MUCH PATHETIC THEIR SERVICE COULD BE,ESPECIALLY SINCE IT HAS GOT TO DO WITH DRINKING WATER ! THEY ARE THE WORST SERVICE PROVIDER & THE MOST INSENSITIVE PEOPLE,WHO ONLY CARE FOR THE ONES WHO ARE BUYING NEW PRODUCTS FROM THEM & DO NOT CARE TO GIVE SERVICE TO THE EXISTING ONES !!!! i DEMAND A DAMARAGE FOR THESE 19 DAYS FOR ALL THE PHONE CALLS,WASTE OF TIME,HUMILIATION & THE MONEY SPENT ON WATER !! Hope my complaint finally gets addressed by some one at some level & me along with many others get relieved !!!

Our RO machine “REVIVA” was under AMC. We renewed it on Sept 6, 2011 well in advance of due date (Sept 19, 2011). But we did not know what troubles will follow.
The technician changed all the membranes and filter. We drank water from it as usual.
We called the technician on Sept 7, 2011 that water seems to be spoiled. He told us that it happens when membranes are changed. We told him that we know that it never happened in any previous years. He told us to keep drinking the water from it. We kept calling him daily, but for some reason, he could not come to check it.
We kept getting sick (vomiting, high fever-102). We talked to our doctor and went on Antibiotics. Nothing helped. We are still sick, and may have to be hospitalized. We have spent at least Rs. 2500 on lab tests and medicines.
The technician finally came on Sept 9, 2011 and saw that waste pipe was choked, which he replaced. Then next day he came after we insisted that it is still bad water, and changed the main membrane again.
We drank raw untreated water for 4 days. It has done irreparable damage to our system
My wife already had acute intestine disease, which has become very serious, possibly requiring surgery.
We have had Aquaguard since 1991, then RO plant since 2004 to avoid such health problem. But it happened, in spite of our own precautions, due to serious omission by Eureka Forbes.
Eureka Forbes has created havoc in our life and must make amends to pay for all the damages so far and possible future damage.
Please call at [protected].
Thank you.

C L Agrawal
202 Mahagunvilla
4/30 Vaishali
Ghaziabad 201010

Dear Sir / Madam,
Peheredar,
I have paid service contract amount of Rs.1840.00 on 20 / 03 /2009 for two years. ( Receipt No.16603059,Dt.20 / 03/ 2009 )
I have registered my new address with [protected]@eurekaforbes in the month of March,2010.
I requested the franchisee & company over phone.But there was no response.
Eureka forbes replied me through mail Dt.31.05.2010m,which is attached along with
The franchisee had orally accepted to provide service,but now he is denying.
I gave several mails to eureka forbes,but there is no reply from them.
I had asked to extend my contract period,or refund my money.
There is no response.
Now their franchisee is asking me to pay separate charges for servicing,saying the already paid charges are gone.
I am fighting for my consumer rights.
You are requested to do the needful.Please do the needful.
Thanks !
With Regards !
Sunil Deshpande,
[protected]

Some Of My Mails are as below :

I have paid service contract amount of Rs.1840.00 on 20 / 03 /2009 for two years. ( Receipt No.16603059,Dt.20 / 03/ 2009 ) I have been from sunil deshpande [protected]@gmail.com
to [protected]@eurekaforbes.com,
[protected]@rediffmail.com
date Mon, May 31, 2010 at 7:28 PM
subject Poor Service & non attendance to complaint.(Paid Service Contract )
mailed-by gmail.com
hide details 5/31/10
Dear Sir / Madam,
This is regarding the poor response and negligence of your team at Pune.
I am staying at Kothrud,Pune.I have paid service contract amount of Rs.1840.00 on 20 / 03 /2009 for two years. ( Receipt No.16603059,Dt.20 / 03/ 2009 ) I have been contacting your service center on[protected] & on [protected] - at Dahanukar Colony &[protected] at Mahatma Society.On both the numbers i have registered my complaints.Nobody is attending.
Since 20 /03 /2009 no body has responded to our requests.No one turned to my house since 20/03/2009 to see what is happening to my Aqua Guard.Please note - You are responsible if one falls sick due to water problems. Do you want us to approach Consumer Forum ? I request you to kindly refund my money or extend my service contract dates.And advise your service centre head to attend customers.

[protected] Forwarded message[protected]
From: sunil deshpande <[protected]@gmail.com>
Date: Tue, Sep 13, 2011 at 5:51 PM
Subject: Fwd: Poor Service & non attendance to complaint.(Paid Service Contract )
- Show quoted text -
REMINDER : TWO : DT.16.09.2011
Dear Sir / Madam,
It seems, in spite of several request mails and telephonic conversations,eureka forbes is not interested in providing my rightful services.
Do i have to assume that the company is not bothered - to attend mails-complaints,- to keep promises,and let the end user customer to face problems.

You are behaving one sided and very adamant.You are not even responding my mails since may,2010.Nobody from your side is interested in resolving the issue.

You are requested to kindly take a note,that ,if you don't attend my complaint,You will be responsible for the results, if i take further action to protect my consumer rights.

Again I request You to kindly attend my aqua guard services complaints as per my previous and attached mails,before i take further action.

Please send your mechanic-service man to service my aqua guard.
Dt.16.09.2011

Mr.Jadhavrao from Pune called me on 15.09.2011,in the morning.He was asking me why are you writing all these mails ? All these mails are coming to me.Further he added, he will not provide me any services unless i pay.

I am asking for my rightful service from you for which I have paid service contract amount of Rs.1840.00 on 20 / 03 /2009 for two years. ( Receipt No.16603059,Dt.20 / 03/ 2009 )
Since then ( 20.03.2009 ) nobody has turned to my house.

ARE YOU NOT INTERESTED IN PROVIDING ME THE SERVICES FOR WHICH I HAVE PAID MONEY ?
IS THIS THE COMPANY POLICY TO NEGLECT CUSTOMERS SO BEHAVING ?
You are just tossing the matter and killing time.

Please take a note.


--
Sunil Deshpande,
Architect,
Pune.
[protected]

Dear Sir,

I m purchese Aquagard Infinity on dt.27.04.2011 and Install 12th May 2011
at our B-88,Lajpat Nagar,Near Shiv Mandir Wali Gali,Moradbad-244 001,
but now i m some series problem last two month machine not working
proper due to last month water cerkit failed and same replace after our complaint
your local office and machine worked smothly in last ten days i read problem again
as before...