Eureka Forbes Complaints & Reviews

I had made a 3-year service contract for my Aquaguard Classic water purifier upto 22.12.2012 vide contract receipt No.17375190 dated 23.12.2009.
It is surprising that no body is attending to my complain since last 12 days.The person at the service centre in Bomikhal,Bhubaneswar always says that he is sending mechanic for necessary rectification whenever I contact over phone.After one week when I again contacted the service centre,they asked me the complaint number which they didnot tell me earlier.That day I asked for the complaint Number and I got the complaint No.70.
After this no body has come to my place although I told everything to the Manager.
I am totally frustated and having mental tension.I am now purchasing bottled water for drinking.
This type of service is not expected from a reputed company.
......P.K.Panda....
3835(P), Near GGP Colony,
Rasulgarh,Bhubaneswar-751025

AQUAGUARD TOTAL RO REVIVA was purchased by me on 27.06.2011 through company representative Shri Vikash Mishra[protected] by cash payment. Mr. Vikas Mishra has given receipt no. 019885 for cash payment. But despite several reminder over telephone to Shri Vikas Mishra and contacts with office employees at Jabalpur the original bill and warranty card were not provided till date. Now, the phone calls were also not being attended by Shri Vikash Mishra on his mobile no. [protected].
Note: the RO Reviva was purchased in the name of Kum. Mansi Prasad

please do needful.

Name K K Prasad for Kum. Mansi Prasad
Flat No. 304, Kaushalya Kunj, Near Geetanjali School, 4th bridge, Napier Town, Jabalpur. Mobile No. [protected], Land Line no. [protected]

The supplier/company representative address:
Eureka Forbes Limited, 7/18, Ankita Complex, Opposite Prabhu Vandana Talkies, Jabalpur-482001
Contact No. [protected] to [protected]

I had purchased an Aquaguard reviva water purifier from Bee Jay Associates , Ajmer on 29 Jul 2010. Within a month we noticed insects in the water reservoir as the lid was not of proper size and it was later intimated by the service agent that a wrong lid was fitted. He changed the lid which was again of the wrong model and on again complaining the correct lid was fitted after almost two months. Then the valve malfunctioned and the water supply completely stopped. After numerous calls the agent came and repaired the machine. Now after a month again the water supply has stopped and now I am absolutely fed up as the machine has not worked properly continously for over a month. It is consistently malfuctioning and the very purpose for which we had purchased is defeated. How can I get the company to change the machine ?

Dear Sir/Madam,

I was mislead by N.Sambath Kumar (Emp Code: 9049468), Mob No: [protected] Sales Executive of Eureka Forbes Chennai, on an exchange offer on AQUA GUARD water purifier TOTAL INFINTI. To meet his sales target he has manipulated the exchange offer and exchanged my AQUA GUARD CLASSIC 11 months old with INFINTI model in the month of February 2011. When I gave a complaint about him to Srinivasan, Head Customer Response Center,Velachery Chennai – [protected], Mr Srinivasan has come to my home and accepted the fault of the sales executive and promised me get me my 11 month old AQUA GUARD CLASSIC model. Mr Srinivasan has agreed resolve the issue soon and he has acknowledged in written to the complaint i have given. It took 3 months for me to fight with them. I have wasted 2 leaves, followed up like anything to get things done. I had to post in Eureka Forbes Facebook site for Mr. Srinivasan to come home and agree to resolve the issue.

Eureka forbes have paid me the full amount of INFINTI model which i paid in exchange offer and removed the INFINTI model. Now instead of installing my 11 month old AQUA GUARD CLASSIC model the sales representative N.Sambath Kumar (Emp Code: 9049468), Mob No: [protected] has installed 4 year old AQUA GUARD CLASSIC model. I have realised about this only after he installed the machine and left the house, but I immediately called him and asked him to bring me back my 11 month old AQUA GUARD CLASSIC. I have also given one month time till 4th July 2011 and have taken written commitment from N.Sambath Kumar (Emp Code: 9049468), Mob No: [protected] to install my 11 month old machine. It is 6th August and still the issue is there.

For Removing INFINTI and to get my money back it took 3 months for me (From Feb 2011 till MAY 2011)

For installing my 11 month old AQUA GUARD CLASSIC model i am still fighting with EUREKA FORBES VELCHERY DIVISION for past 3 monts.

For the past three months

I have called the N.Sambath Kumar (Emp Code: 9049468), Mob No: [protected] – 50 to 100 times

I have called Srinivasan, Head Customer Response Center, – [protected] – 10 to 15 times

I have written EUREKA FORBES Facebook Site – 10 to 15 times

I am using the 4 year old AQUA GUARD CLASSIC model without water cap which takes in air and contaminating water. I have a 3 month old baby at home and i am using water from this old machine for my baby’s day to day activities. If something happens to my baby EUREKA FORBES IS responsible for it. From Yesterday Water is coming some times and sometimes it is not coming from Machine.

In all these 6 months of follow up I have observered unprofossional behaviour, cheating, Manipulation of offer from the Eureka Forbes Sales Executive and very very pathetic Customer service from EUREKA FORBES. Starting from sales executive to manager no body stick to the promised time no body calls up on the time they told me call. Their Customer Service is worser i have seen in any of the private firms i have dealt with so far.

Since I have faced so much of mental agony with the services of EUREKA FORBES i have posted here so that anyone planning to buy EUREKA FORBES products especially water purifiers they will think twice. Because it is not about brand and good products they have it is about the customer care and service after the product is sold is very important for any orginsation to sustain in the market.

I hope some one will help me here to get my issue resolved soon.

Regards

Kamesh

[protected]

Hi,

Eureka Forbes is cheating people on charging of Aquaguard Water Purifier candles.

I too bought the Aquagaurd Total RO Water purifier a couple of years back and they charged me 3000 rupees for the candle last year. Last week the executive is informing that we need sign an Annual AMC of 3000 Rs plus where they will replace the candles free of cost and provide service if there is any issues. Else we have to...

i have a product o[censored]reka fobes Aquasure Elegant RO water machin.
my RO is not working from last two weeks .
i have complaint directly to customer care exicutives of eureka fobes but still no body come to see my machin.
my product is under warrenty period .
my phone no. is already registerd in eureka fobes. [protected] sarvotam.
i request to consumer Form pls solve my problem.

I booked one Total Enhence RO for Rs. 11990/- on Saturday in Mujerjee Nagar Delhi and Paid rs. 200 and given cheque for rs. 11790/-(Cheque dt. 27/07/2011 )to Mr Kundan during his my residence visit at Subzi Mandi and Promised to install RO on Monday but on today (Tuesday) not installed . If not installed on Tuesday night , please my order to be treat as cancel and return my PNB cheque immediately otherwise bounce of cheque company will be responsible for negligence of services on their cost.

Rajkumar Juneja
[protected]

Dear sir,
I baught aquagard water filter (RORSystem) in july 2011.warranty peruod is[protected] to[protected]attached bill).In may 2011 i faced filter problem ,at the time aqua guard service center person came and changed the TMC Membrane with out paying any money.After this ,again i have a problem with water filter ,i call to service center.Service person told "again TMC membrane coil damaged and change new one and its cost is nearly
Rs3500/- .at this time I approched kukatpally service manager prathapreddy .Accuall warranty is 6 months but first time in may we changed tmc membrane without cost ,this time we will not change this ,you will buy TMC membrane coil(filter).now,i have one doubt .i.e fisrt time change of tmc membrane coil is not good or damaged one they given to us.now i am attaching scaned copy of repair details.my request is please do favour to my problem.

yours

r.ramakrishna(custmer code=[protected] )
flat no=103,kvr classic,nizampet,kukatpally
hyderabd 500090
ph.no=[protected]
mail :[protected]@gmail.com

aquagurar service ph.no=[protected],[protected]

My name is Mr. Rajesh Menon, owner of Aqua Guard Pump Model, staying in Chinchpada Road, Kalyan East.

I opted for Annual Maintenance Contract with one of the appointed agent in Kalyan West, named Ashapura for two years' duration. Currently, my machine requires servicing very badly and we had been repeatedly complaining to the agency for the past three (3) months and our complaint have always seemed to fall in the deaf ears. Up until now, they have only provided us with false assurances that a technician will follow the same day, but that has never happened till today. They are now providing us with lame excuses and getting rid of our calls. Up until now, we have handled the matter with due patience and politeness, but I am not really sure when will we lose our patience with them. This is not a professional manner for Eureka Forbes to handle the customers, and we have been going through agony each and every time our machine needed servicing. The Annual Maintenance providers (Ashapura) in Kalyan area so far have been very unprofessional and have shown an unethical approach towards their work and it requires a lot of pursuance to get the filter replaced or any of its parts replaced, as in a year they should replace the filter with a new one, which the technicians only clean and state that it is functioning well and some how try to get rid of the call, but few weeks later the machine gets choked up again forcing us to drink the normal tap water or the machine emits muddy water with a foul smell added with a bad taste. Our misery does not end here, as we are once again forced to beg, plead, and make multiple attempts to contact them in order to re-fix the machine and it takes a long time for a technician to attend our calls.

What I fail to understand is that when it is the time to renew the contract, the technician or their representative is at our doorsteps on-time to seek payment with superficial plans and agendas for the year and tall claims, but whenever a service request has been registered, there are no real services rendered in a timely manner as claimed. I think this reflects selfish attitude of the company and its focus on doing the business and making money, without understanding the customer needs and providing timely service which in this century in clear terms is defined as a scam. A complaint has also been registered with the Eureka Forbes Helpline, but to no avail. It is a gruesome process really and I am fed up of them and the machine.

If my problem is not solved in due time, I might as well throw the machine in the trash as it does not make any sense to have such a kind of a filter at home, where we are drinking tap water. It should be taken into consideration that in this season where it is pouring in full swing people are vulnerable to different kinds of water-borne diseases.

Please do the needful for me as well as the other customers in Kalyan area, Thane District, Maharashtra, who are suffering because of very poor after-sales service under the hands o[censored]nprofessional Contractors.

Hello,

I bought this Euroclean Bravo 4-5 months before. The sales person who came to service the Eurekaforbes vacuum cleaner which my mom owned from more than last 10 years, convinced her to buy this Bravo vacuum cleaner. Once the money was paid, the sales person started acting wierd. Mom had a complain the day 2 itself that the machine is getting heated up in 3-5 minutes and is diffucult for one to hold it in hand. Also the connection (extensions) being very fragile. This when addressed to the sales person, he was least bothered and replied very rudely saying "that is how it is and nothing can be done".

After which i raised a complaint online and also on CSR no. However the issue was not addressed for atleast long 2-3 months. After which i again raised a complaint. Then a technician was sent to my place. However the technicial abruptly said that no one is being taught/educated/trained about the Bravo vacuum cleaner and left asking us to check with the customer service again.

Ideally the customer service should be aware of my product and sending the technician accordingly. I have again raised a service request which i am now sure that it will not be addressed properly.

The euroclean bravo is such a pathetic machine I have ever seen. Its handy for name sake. One can not hold this product for more than 5 minutes as it gets heated up very quickly. Also it will start producing some smell after 10 minutes. The attachments are so fragile that one has to hold it tight where the attachments are. Also the suction power is really really sad that one will feel like throwing this crap machine and using a broom stick instead (which is much better comparitively)

Dear Sir/Ma'am,

I have purchased water purifier company Aquaguard (RO + UV) from dealer name Guiliani electricals jail road new delhi-110058 purchased date is 24/06/2011. I found the main power cord is so dirty and tap is leakage, i have lodged the complaint in aquaguard customer care 1 week ago but no body turn up yet about my complaint, number is[protected]. Kindly intervene in this matter and help me out.

Regards,
Sandeep Saha
Mob number--- [protected].

Sir I request to ensure that aquaguard water purifier company get punished for not providing services in time ( even after 72 hrs of registering complaint with thier customer care ) It has become routine for them.

I request to do the needful in getting service my waterpurifier .

I had purchased Eureka Forbes make water purifier Model RO NF and had made annual mentainence contract for Rs. 6520/-for two year w.e.f. 15th November"10 with your authorised service division vide contract no.[protected] AS/2817 and receipt no. 45/20347005 at Bilaspur. .After few months from the date of procurement it had started to make trouble frequently. From last six months in every 10 to 15 days it had remained breakdown.The serviceman was comming and repairing but in the very next day it had returned back to its illness .That's why i have discarded the product and I have no need for further layman service of that sick product.

Therefore, it is requested to arrange to return back the balance amount of the service contract.


K.K.CHOWDHURY
C-123 VASANT VIHAR COLONY
SEEPAT RAOD,BILASPUR,495006(C.G.)
MOBILE [protected]

I raised a complaint 10-12 days back, the service agent said, I was not appearing on their system, and said he has to take a manual complaint. I have been a customer of Aquaguard for 5 years already (regularly when they need to collect the AMC fees, that service is very prompt).. After being a customer for 5 years, I am told I am not on their system, so the agent raised a manual complaint and gave me a number 85022315. No one called me back, then when I called up the service desk again, he mentioned this SR belonged to a customer in Kolkota. So question is what happened to my SR (assuming I might have misheard the SR number)? Then I raised another SR 8 days ago 85052023, technician said he will come but did not turn up, I lost 2 days of leave also staying at home waiting for this . When I called this technician, he gave me a crappy response - he does not have filters and go to service center and bring (how could he be doing service without filters ?????). Again I called back the helpdesk, CSR said they can not connect me to the supervisor. I tried to escalate this thru EuroForbes website, then I understood that there is no escalation process for so called 'manual service requests'. I called the technician from a different phone, and he answered, and said he will turn up today, and as expected he did not. So created one more SR b[protected]bc referring to the original SR 85052023. So following things seem to be traps;
- EuroForbes 'deliberately' raises manual SRs to avoid resulting in escalations.
- EuroForbes does not maintain a system of scheduling the services ahead of time, and call the customer and come. In my case, the last service was given 8 months back. Offcourse full AMC amount.
- EuroForbes 'delberately' does not send any of the SR information on SMS or emails.
- Why did someone not call back to check if the service was done (basics of CRM)? Deliberate attempt to suppress the truth.

They seem to be a great adapters of zero customer orientation/ zeo accountability model.

Dear Sirs,
I wanted one Domestic Water Purifier and was in mind to have Eureka Forbes R.O.+ Nano Water Purifier. However the Eureka Forbes Aqua Guard Sales Team Head Mr. Ganesh Soni prevailed over me (Duped me would be more appropriate) and sold Aqua guard Classic Model ,stating that the model I was looking for is not being marketed by the company in the Urban Area and is available only in the Rural Area through Dealer Network. His statement was corroborated by the Branch In charge on the phone and only then I agreed for installation of the mentioned Classic Purifier on 3rd of June’11 against payment of Rs.7390/-vide cheque no.283032 of ICICI Bank Dt.3rd June’11.
However, couple of days later I found out that the Model I had in mind is freely available in the local market, only thing being it is a different division of the same company i.e. Eureka Forbes doing the marketing through dealer network. A fact purposely hidden from me by the company people.
Learning this, I promptly informed them about their malpractice and asked to take back the machine and refund my money. I also lodged a complaint on the company website about this matter and requested them to do the needful. The complaint reference no. provided is :-b01fd0913957.
These actions of mine made Mr.Ashok Mishra to assure me that they shall refund me the money and take back the machine, as soon as I come back even after a month,as I had informed him that I shall be out of station from 8th -26th June’11.
But after coming back I found that they have no intention of honoring their commitment and so much so, they even stopped receiving my phone calls. Even my mails to [protected]@eurekaforbes.com did not get any response.
I hope you would take up this issue with Eureka Forbes and force them not only to refund themoney, but to pay me heavy compensation for my health problems and mental harassment, so that onward they do not dare to befool customers.

i 've purchased an aquaguard riviva and its more then 20 days nobody is coming to install the product from your service center . they always say i'll come today in morning then evening then tomorrow Mr. mandal and Mr. ajay bhardwaj making stupid excuses for not coming kindly look into the matter or i have to lodge an complaint in consumer forum.

I am a user of Eureka Forbes's Aqua Guard - Water Purifier from past 7-8 years.
from last 2 years , inspite of have AMC i cant get service from my local dealer SHIVAM ENTERPRISE ( this company is a authorized of EUREKA FORBES ) Habra,Ashoknagar mobile : [protected], This is not first time , u poeple just ask him to show the service book ( if have ), your company has worst kind of service even within AMC , my parents are older person several time they called them for service,even i make calll several times within 2 years but no body attend, even i called them 5 times in a day also -- last 02 years only they come for AMC's.last two years not even one service available from shivam enterprise within my AMC period.
Please do something my parents are suffering from this kind of hail things.


THANKS
Asit Kumar Ghosh/Abhijit Ghosh
974/14 kalyangar,
Opposite Kalitala High School,
P.O- Haripur,
Dist- 24 Parganas ( North ),
West Bengal .
PIN - 743223.
Mobile :[protected]/[protected].
Email : [protected]@gmail.com/[protected]@yahoo.com

Dear Sir,
My name is Shreepad Malap Mobile no. [protected]. I have taken annual maintanance contract from Eureka Forbes.Contract no. 00111686I Contract recipt no. 50. I have complained 10times to get service for water purifier and still nobody is come to repaire the product.
I kindly request u to look in to matter and please teach eureka fores good lesson.

I purchased Aquaguard Total Sensa water purifier on[protected].From the day of purchase i am waiting for wall mount frame because that day it was not available at the store.And tap is also leaking but no one responding at the service center. Even they do not receive the phone for complaints.

I bought an auqaguard protect model (having RO-UV Technology) 10 days back. I observe that the amount of waste water it throws out afterpurifying is too huge. Though the company person say that the waste water can be used for toilet/washing/gardening purpose, I feel the ratio of purified water to the waste water is too huge (almost more than1:3). Meaning, if you draw 1 glass of purified water from the machine, it almost throws out more than 3 glasses water through the exhaust tube. I wonder what kind of technology is this and how can this kind of gadgets survive when the whole world is heading towards water shortage. What is the justification for this maths : Wastage is more than 3 times of the actual product quantity?

Want to know is this the way this works or something very specific problem with my machine/installation? Incase this is tha way it works, I have to take a serious note and take the hard decision of shredding this equipment along with this technology itself for the sake of "Save Water" initiative.

It is a borewell water source at my home.