Eureka Forbes Complaints & Reviews

We had bought of Rs 5200 a Aquaflo DX water Purifier manufactured by Eureka Forbs Ltd. on 18/12/2011 from Sai Riddhi Siddhivinayak shop Shop no 9, Shivam Classic, Plot no c-6, Sector-23, seawoods (E), Nerul,Navi Mumbai-400706. water taste is not good after purifer. We had complaind to shop as well as Aquasure but we are not getting any positive response.

Dear Sir/Mam

I Have Eureka Forbes Aquasure 3PCTi Storage Water Purifier .

Water Purifier Tab Is leakage. In this connection on 21st Dec 2011 we call to to the Eureka Forbes coustomer care number & complaint registered . My complaint Number is 86083866 .But till today nobody call to us & nobody resolve the problem .
we call on a daily basis please resolve the problem but no response .

please look in to this matter & solve the problem .


Thanx
Sachin Bhardwaj
[protected]

Hi,

I have been cheated by a Eureka Forbes Salesman. I had requested for a demo of Vacuum cleaner
and the same day the guy came over to my place. After that I said that I will take some time and let him know if i am interested.

He said that Eureka Forbes is celebrating 25 years( note that even though it has completed ~30 ) and some LTF service offer is there.
Please book now and if you change your mind you will get back the money.
I gave him Rs 500 and later on cancelled my order.

Even after 3 months after repeated calls( the person making left and right excuses) I have given up but I feel like being cheated by a Sales Man of
a reputed company. Not sure if Eureka Forbes recruits such un-honest people or turn them into one.
Beware and take proper care before buying anything from EF.

i recently bought a Aquasure Pearl UV water purifier. after the purchase i have been calling the Eureka Forbes helpline umpteen number of times but till date there is no response. I submitted my request last week and was told someone will visit. However post that i have given them reminders thrice but no one has turned up.
Now the helpline guys have started giving me alternative numbers of their technical team so that i speak directly to them to expedite. i even tried doing that but none of the new numbers given seem to be working.
I am stuck with a purchase. more so there is a harassment of going to market everyday to buy mineral water bottles because their person is not turning up.

Dear sir,
This is to inform you that our company has done a. M. C. Of 9 (Nine) nos. Aquaguard cooler cum purifier and 4 (Four) nos. Aquaguards. One aquaguard is under b/d due to ecb circuit problem and two nos. Two nos. Aquaguard cooler cum purifier are under b/d. After several complains and reminders no fruit ful result has been comeout. This is for your information and necessary action please.
Manager (E&m)

G. M. Office, m. C. L. Ib valley area,

Brajtajnagar,
Dist-jharsuguda,
Odisha, 768216,
[protected] (M)

1. DELAYED DELIVERY

I had placed an order for the supply of Infinity Water Purifier thro the sales rep making a ' marketing call' at my home. The order was placed on 22nd Nov 2011 and I was promised delivery on 25th / 26th Nov. The unit was not delivered on 26th and I had to send SMS messages / reminders to the sales representative Mr. Sudhakar ( mobile no; [protected]) every day ( since he was not answering his phone) for 5days. The unit was fianlly deleivered on 1st Dec. after my wife lodged a complaint through the Eureka Forbes web site.

2. DELAYED INSTALLATION

After deleivery till date i.e. 10th Dec 2011 the unit has not been installed. A technician - Mr. Jagan ( mobile no. [protected]) had called on 27th Nov. asking us to call him after the unit was delivered. When we called him on 2nd Dec. he said he would get back to us but never called back.
On 9th Dec. we got a call from the customer service cell to enquire if the unit was installed. I informed them that it was not and then they said that they would arrange to have it installed on 10th Dec. However no techncian called us. Hence at 11AM on 10th I called Jagan to remind him. He said that Sholinganallur was not his area and gave me the number of Mr. Mohana Krishna ( Mob No. [protected]). I contacted MohanaKrishna and I was informed that my house was also no in hi area as he was assigned to cover only Adyar and Tiruvanmyiur.
I called up Mr. Sudhakar but he did not answer his mobile. I then sent an SMS threatening to go to the 'consumer court' and I got a call from him from another mobile number ( [protected]) and ofcourse he feigned ignorance of my phone call and SMS. All the above was then informed to Mr. Sudhakar on 10th afternoon and he promised me that he will have someone complete the installation by 10th evening.

Once again I got a call from Mr. Jagan and he said that since he did not have the details of the order he needed to get the information from the Sales Dept and only then would he take up the installation.
I am not sure how many more days it will take.

Dear Friends I would strongly advise u not to buy an Eureka Forbes product as can be seen from my bitter experience.

From Bhupalam Ajit, 2B,SHEM PARK, YUGA HOMES, SEMMENCHERRY,CHENNAI 600119

I purchased aquaguard enhance green RO on 17 Nov from a salesman called "Swami" (Tippeswami, Mb no [protected]).

Swami made these promises while making the sale
- Free stand
- 2 years gurantee (1 yr extended)

Not to mention, this saleman turned out to be a big cheat and didn't even bothered to pic up my calls after they charged my credit card falsely.
I seriously dont understand how can a company like aquaguard do this.

Below are my complaints and problems faced

- Credit card charge
My credit card was charged 11000 without even notifying me. I have raised this concern to lots of customer care people but they are dumb to
answer this

- Warranty details
Not provided the extended warranty

- Stand
Not provided

- My Customer no : [protected]

I spoke to below people, only to judge my patience.
Abdul(req no[protected]
Chandrakala( req no[protected]
Prakash Mb no[protected], [protected]
Ali

Can you please get this corrected? I am highly frustated with such kind of stupid product and aquaguard.

My only advice to users is not to go with aquaguard and watch for there cheat salesmans

I have purchased a product of EURAKAFORBS by name AQUASURE (Water Purifier). It is troubling a lot and the company people are not responding for the service complaint even after one week. Moreover the person who attended my call on [protected] My Vijay, Customer Service Executive is more abusive and he is not co-operative with the customer and he is not ready to here from the customer. I declare that he is UNFIT as customer relation person. The company EURAKAFORBS is very thick skin about all these complaints and they are not responding with proper service to the customers

ADVICE TO CUSTOMERS AND NEW BUYYERS OF EURAKA PRODUCTS :
I personally advise all the people in INDIA not to buy any products branded EURAKAFORBS, since their service to the customers is very very bad. Moreover their behaviour with the customers is toooooo bad and abusive.

S R M CHERUKURI-[protected]

A few months back I have purchased a Nilfisk C 100.5 (Serial No.12387627/37/2010, manufacturing date 02/2011 imprinted on a sticker) and the same was not working since last three weeks. I have lodged complaint to their Guwahati counterpart Mr. Malay Nath, Mobile No.[protected] but till today he has not paid any heed to my complaint. On contacting, he is assuring to send service person/engineer on that day itself. Attaching a image showing the product brief.

1. Eureka Forbes representatives made a service contract with my aged 88 year old father ( lives in house of rajendra chourse his eldest son) for the aquaguard installed at home and took payment by cheque for contract from 15 mar 2011 to 14 mar 2012 . they wrote three tele numbers on the place marked for authorised service centre address.
2. None of the phone numbers work. while for two numbers 3988333 & 2289897 even when dialled with std code 0712 or otherwise or from mobile the message is check the number you have dialled, number does not exist. the third number 2292686 just keeps on ringing but there is no reply for lst four days. even the calcutta number of the company[protected] there is no reply .
3. i have given three emails but there is no response. contract receipt no:[protected],cust code C-2484/[protected].
there being no address of nagpur service centre , now the aquaguard is unserviceable for last 6 days and nobody to contact to . since only staff lives with father i was asked by my dad for help in finding out their complaint centre but it seems impossible to contact anybody.
4. obviously by not writing address of local center the company has committed a careless act and obviously needs to correct it. the service contract is therefore as good as useless since one cant lodge any complaint now ..
the matter needs to be taken up with relevant govt deptt.

thanks
col shailendra kuar

This is karthik from kanchipuram. i have an aquaguard classic water purifier at home. It was not working from 16th october. I raised many complaints to eureka forbes customer care 39883333 regarding the same, nobody turns up till the month october. When i spoke on nov 2nd the executive said my complaint was not registered till then, he assured he will register the complaint and gave me a complaint no.[protected]. But nothing changed, nobody ever turned up. I repeatedly called them on every alternate days, everytime they always kept their word same "sir, for sure today we will send our executive." they also said they have escalated to the highest level. I finally asked the executive to give me the manager no. he gave a number and his name is srini and i spoke to him he said he is regional sales manager and he gave me another number who is in kanchipuram. His name is muthu(i believe), and he said he is only in chanrge for sales and people from vellore will only handle service and gave the vellore number. When i speak to the vellore center they said no complaints were assigned to them till then, they asked for the details and said they registered the complaint and within two days they will turn up. Another week passed by nothing happened, finally i fed up and sent my uncle to the center in person, after two days on 9th a technician from vellore came named vinayagam (mob no : [protected]) and while opening the purifier he broke a uv lamp inside, he promissed he will replace it for free. A week passed i didn't hear anything from him back, when i called him he said the part was not available in vellore so he ordered from chennai, they sent it over courier and he is yet to receive it and once he receive it he will call me back. another 4 days went and i called him back for any progress he said the part was not available in chennai and he ordered it from bombay totally contradicting his previous statement. I understood that he is trying to pass time with me. It was around 20th nov after that he never picked my call. So with no other choice i again called back the customer care 39883333, guess what i got the same response again "sir, for sure we will send our executives today." Its still going on the same. I have my mother and father who are elderly at home daily my mother carrying water from outside for drinking purpose for the past 45 days. Its very hurting, the company seems never cared about the post sales process.

I had AMC with Eureka Frobes from 29-JUl-2010 to 28-Jul-2011 (Contract Receipt No[protected].

During the period I got problem (appliance was not working at all) with my appliance and I register service request from help line and person visit and ask for another 1-2 days but did not come and I waited for 3 days. Then again I asked and person visited after 7 to 8 days.

It happens 2 times during agreement period.

On renewal I asked for assurance but I got simple answer It might happen even from customer service.

I register complaint again with Customer Service for the assurance and they committed that senior guy will visit at home in next 24 hours.

Person visited and asked for 250 service charges and 1050 for AMC.

Neither he was listening and nor understanding finally I asked him to leave but simply keep asking for what he started and he started wrong language.

Only customer is suffering for both side.

It seems everything is in Service Center hand and they can play like anything with customer, Eureka Frorbes seems like handicapped.

Only assurance is there from Help Line but no action.

During these problems my family members suffered with infection due to water quality, WHO is going to pay for it?????????

Should I surrender my appliance to Eureka Forbes (I will not ask to refund)



OR SUGGEST ME :(

Rajesh Jain
C-103, Parsavnath Majestic Floors, Indrapuram Ghaziabad.
Mob: [protected]

I have done 1 year contract but banging my head for service calling daily to call center they are say we will send but no one comes please help me out

I bought AQUA GAURD RO Eco model last year in
November 2010 from your marketing person who was after my life to sell
that filter.He explained me that this is the best model we have and it
will decrease the TDS level to a considerable amount .Further more he
told me that we dont need to change the filters for two years as the
filters are very good. He said we need to pay the annual maintainence
that is a very nominal amount.Moreover that fraud person did not gave
any reciept till now for the Purifier I bought from him.The day we paid the money for the purifier he never came back . He kept the purifier on a thermacol and said that we will get a stand for purifier but we never got that.
that we should get a regular check of tds level whenever the service
person comes because the fraud selling agent never told the actual
things. In aug 2011 I called up the person who gives the service for
filter to check the TDS level . He checked it and told that the TDS
level is more than 400 and I asked him to check the filter.(Now I got
the actual story that he sold a DEFECTED piece to me). Service person
told that the one filter is cracked And because it was under warranty
we should have been given a new filter in any way for that. But the
service person installed a used membrane in the purifier .And he showed the TDS level which has now gone down to 260 .
I was not aware about the TDS level until I met Kent purifier people
who actually explained the whole process and they were selling the
same type of model ,one of which was installed about one and a half
yrs before at my neighbour's house. They checked my AQUA GAURD
purifier TDS level and then they showed my neighbour's ..i was
surprised and kent is at the same price with least annual maintainance
charges. i thought of contacting you people but because of some
reasons I could'nt.
The service person came again in September I guess and the TDS
level but didnt tell it to anybody and I was not at home
But now to add my agonyfinally the service person came a day before
to my house and I asked him the TDS level .He told it is more than 400
.He said your filters are not working and he will have to change
them.(Remember I wrote -The marketing person told me that we dont
need to change the filters for two years and obviously I was given a
defective model whose filters were already cracked) . I asked the
EUREKA FORBES SERVICE MAN - Dear but you changed the filters when you
said the they are not working and cracked? He answered -sir maine
used kiya hua install kiya tha kyuki company iski warranty nahi leti.
WOW what an answer by a REPUTED COMPANY's service person. Anyway I
asked him to change the filters and he told me to pay for the AMC
annual maintainance costing 3600 which is due on 17 Nov . I almost
fainted and asked him what ..but the person who sold this never
told me about this . and he was blank.
Now I ask you that is this a new way to Loot
people or what . I never expected this from Eureka Forbes a reputed
company. And if I am paying 3600 as maintainance charges for one year
and that too for a defective model .. I could buy a new and a better
PURIFIER like kent in two years by not paying your irrelavant
maintainance charges.(3600+3600=7200) What a pain I bought from Eureka
Forbes.
Finally I request you to take this complaint seriously
as I will not bear this. I never received a receipt for this machine
either. I want you to change this filter and give a brand new piece to
me and the person who sold me should also be given a lesson. Me and my
family have been drinking water with a high TDS level for one year
almost even after spending so much of money.And I am not sure that
even the water we were getting was pure or not..
Kindly take this issue on a urgent basis. To be on a safer
side I took the photocopy of all documents from that service person
was carrying the file .On the basis of those documents I am giving you
the details

Customer's name and address: Amit Chadha,B306,Chandra nagri, Aishbagh
Cell no -[protected] -PLEASE NOTE THIS IS NOT MY NUMBER -ANOTHER PROOF
THAT I HAVE BEEN CHEATED
CUSTOMER SAP CODE [protected]
MODEL RO ECO

PLEASE NOTE - CUSTOMER RECIEPT WAS BLANK

Please help me to get the things done right as
I have been using Eureka Forbes products from a long time and I dont
want to see this image of the company.

I have purchased a product water cooler and water filter Aquasure aquaflo bcode:22202 SL NO. 8004648 of Eureka Forbes through M/S vatanukool 153-154 Akbarali Complex (Basement) Palasia Point Indore 452001 on dtd 16.07.11 for o/o Executive Engineer 400 KV S/s MPPTCL Khandwa Road Indore (M.P.).

It has given troubles 9 Time( within a short period of four months) after installation and I have complaint timely to attend the problems. Now we are getting very serious problem of drinking water due to erratic behavior of this instrument set, so kindly replace the same piece with the new one so we can enjoy your product happily.

I made a call on [protected] in Banglore on 11.11.11 and talk with Mr Vasim, he committed to me that, the Instrument will be replaced within 24 hrs but only fault is attended (as attended previously 8 times) and rectified but again problem has comes on dated 12.11.11. Again complaint loged to your local dealer on dated 15.11.11 & again make call on same no. [protected] in Banglore but I am not satisfied with very slow response of your representative.

Again I am requesting to change the Instrument set as soon as possible.

Waiting for your positive an early response.

--
o/o Executive Engineer
400 KV Testing Division
MPPTCL INDORE
[protected]

My name is i.sajitha and my mobile no is [protected].I have purchased an aquaguard enhance a couple of months back from tour sales person VASU.I thought eureka forbes is a renowned company,but regret to say that your services are very very poor.The machine is not working continuously for the past 4 days and i have registered a complaint with them four days back .till date nobody bothers to check on it also when i am calling they are behaving very rudely.I spoke to the manageMr.Raja,Serviceperson Karthik and even the sles person itself .But of no use.Do i need to run pillar to post for getting service from you.If you people can not do the service please let me know so that i can approach the consumercourt for the false promise given by eurekaforbes.

Job sheet number 85749004
25 october
Bearing Unit serial number : 000983
Machine not working

i have a recording telling you of the response over the phone.

I am developing cold , fever due to allergens and am unable to study for my exams.

https://rapidshare.com/files/[protected]/airpurifier.ogg

i called her today and she picked up the phone and kept it immediately.

I bought a water purifier from eureka forbes last yr from Kroma in Hadapsar and it needs urgent servicing. I have repeatedly registered complaints at the number provided by them but it is over one month now and no one has come or bothered to call back. The state of after sales services in India is pathetic ( barring automobile industry).

The service is really pathetic in Bangalore... I just bought aquaguard reviva 4 months back with 3 free service in a year but it's been days that I am following up with there customer care but no one is attending my request. Every day they say today some technician will come but no one comes... I have already called there customer care almost 10 times. My service request no. is 64334055. Please do something about it.

Really irritated and disappointed with the service level.

From: Joby Thomas [mailto:[protected]@gmail.com]
Sent: Sunday, November 06, 2011 11:51 AM
To: customercare; info; [protected]@eurekaforbes.com <[protected]@eurekaforbes.com>; Siddhartha Singh; Suman Chauhan; customerservice; RUDOLF D'SOUZA; jignesh.[protected]@eurekaforbes.com <jignesh.[protected]@eurekaforbes.com>; Shraddhanjali Sonune; SUNNY PRATAP; Aslam Karmali; customercareofficer; Nandu Rajadhyax; Shashank Sinha; CRR Bangalore
Cc: Nikhil Yuva Vikas <nikhil.[protected]@target.com>; [protected]@gmail.com <[protected]@gmail.com>; Josey Michael <[protected]@gmail.com>; Rinu <[protected]@gmail.com>; CA Abhilash V Francis <[protected]@yahoo.com>; [protected]@yahoo.co.in <[protected]@yahoo.co.in>; jobythomas <[protected]@y7mail.com>
Subject: Complaint Letter

Dear sir,

We are really sorry to start this mail with your tag line “your friend for life”. Your company & customer executives failed to live up to the expectations set by us based on your company’s outside image & tag line.

Please read through the below email of our experience with your company & product service.

Product purchasing date : 18/07/2011
Invoice cum receipt No. : 18928604
Amount paid for extended guarantee : Rs.1250/-
Guarantee period : 18/07/2011 to 17/07/2012
Authorized service centre : JP Service, Banglore, Ph 26765033

We have already complained about our purifier issue on 21/10/2011 and complaint number is: 64144879 .We have got a confirmation from Umesh (customer executive) that they will send a engineer soon. After the consecutive reminder calls on 27th & 28th, an engineer was sent to us on 29th of October for servicing the product. But he went back after verifying the issue with the product by removing everything. After the same we have been reminding them everyday till today & there is absolutely zero response from your organization..!

If we are not receiving any response from you in the next 48 hours, we will be compelled to register a complaint under Consumer Protection Act for not serving the guarantee & keeping a completely wrong Tag line.

Hope you will consider this request well in time & take appropriate actions..!

Thanks & Regards!

Yuva Vikas
Somascan Society,
Balaji Nagar
SG Palaya
Banglore

Phone number to contact:

Fr. Santhosh : +91 [protected]
Joby Thomas: +91 [protected]
Rinu Thomas: +91 [protected]
Jinto : +91 [protected]
Nikhil Joseph: +91 [protected]