Eureka Forbes Complaints & Reviews

I purchased a Eureka Forbes Water Purifier (Crystal) on 12.04.2011 vide challan no:3881, bill no:CASH/0244 dt:12.04.2011 fro PANCHAVATI COMPANY, Bhelupur, Varanasi. Since then the above plastic part connected to a tube and contains water has cracked twice leading to abnormal flow of water from behind the machine. the customer care people take atleast over a month to replace the part that too after vigorous chasing. i have again made a complaint on 12.09.2011 but to-day they say that the part is not available and will take atleat one month. Is it not shameful for such a large company to put defective machines in the market and their service centres taking it negligently. i hope urgent action will be taken.

I have purchased Aquaguard Sensa water purifier whose cost is approx Rs.18k in mid Dec'2010. During the period of 9 months, Since i have purchased it the purifier is not working properly. i had called 3 -4 times to the customer care for water leakage problem and they come and fix it and again the problem re-occures. In Aug 9th the water purifier stopped working and i again called customer care and since then its more a month and still the problem is not resolved by them.. they visited almost 10 times and still are not able to solve the problem. I asked for replacement and they are not ready to do that. everyday i am calling them and there is no use.. I have wasted lot of time and money calling them and leaving my office for getting the service done.. I need replacement now because there is no gurantee that the purifier will work properly in future and once the warrenty is over I will have to spend lot of money for repair every month. Please help me.
Below are my details;
Ritesh Pandey
[protected]

We have purchased the RO system at your nellore dealer, Never we used to get a good service , inspite of giving a complaints and got the nos, never it has been solved, moreover we have been spending Rs.30/ per day for buying a water can after we purchased your products for the past 3months, after we lodged the complaints at your distributor, for the change of house, and for fitting itself, they have taken long time, nover these people used to give service on time. I thondi rajan, Now you suggest me about the amount which I have incurredRs.3000/- for the purpose of purchase of water cans,Now where I should go and claim, the above said amount, the amount is just waste of money for me and time too. Now I amy have to approach consumer court for reimburse the above said amount. Please let me know the status at the earliest.

this is to inform u that i have been facing major problems regarding aquaguard reviva.i have been calling the person in charge for last three months to change the candle of the aquaguard and to do the cleaning of the the machine. they assure that they will come but never turn up.... my AMC is almost going to end and no one is coming to solve my problem . the person i am talking to everyday to solve my problem is Mr SUNIL in patna.

my number is [protected]
address- quila house, quila road ,patna city patna 800008 bihar
Amita Jalan

My Aquaguard Water Purifier is not working past 10 days. In spite of repeated Complaints to Call Centre And their customer Service Centre it is not resolved. Eureka Forbes is worst Company and one should not buy any product of theirs. Their Customer Service is Zero. They do not have parts for their faulty products.
Please for God sack let some one help me from Eureka Forbes if they have any business sense.
Customer Complaint number 85509023, Chembur area, Mumbai dt. 12th Sept 2011

I have purchased Aquasure Cryster water Purifier recently in Jul 2011. Just two months have gone by and it stopped working. I called up service center, they registered my complaint.
Despite of telling them that it is in warranty period, these people tell me it will be rectified in two working days.
False promises as no one turns up, today is a third day. Despite of taking number, alternate number to call, no one bothers to call or visit.
I am still following up for the same. If it is not resolved, I plan to register it in consumer court.

Dear Sir/Mam,
I Harish Jiwal would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model classic since 10 yrs.We are on an annual service contract
On the 3rd Sept'11 i called their helpline to complaint that my aqua guard was giving me trouble & i cant fill any drinking water that they need to send someone urgently the
complaint no they gave me was.63598672, they promised that a technician would come the same day or latest by the next day. After serveral compliants ([protected] dt. 06/09/2011 & 63644034 dt. 09/09/11) no one technician visited from EURO.
.


PLEASE HELP
Awaiting your prompt response

The service center of Aqua Guard Water purifier that is located in Bellary is providing absolutely poor service to the very old cliants as well. The request for servicing was been placed from the past three days continuously but no one is turning up from the service center. The lady by name Pavitra, who answers the phone calls but is not sending anyone to check on the issue. Please take action on the same and do the needful.

i had purchased water purifier from MAHAVIR THE HOME STORE . on 16.11.2010 which on regular basis gets faulty and non functional . despite of giving complaints so many times , the service person used to come and repair it but even then it does not work my model no. is AQUASURE PURE WATER IVORY DX. i had lodged 6 times complaints but even today it is not in working condition . i even registered complaint with the company they issued me a I.D no. [protected] . but no ation has been taken , i would request the company to please send me a replacement for this machine at earliest . awaiting for your earliest positive response .

Mr. K.K SHAH
Rameshwar chs , C 53 , 5th floor
opp khira nagar , s.v.rd
santacruz - w
mumbai - 400054

cel no : [protected]

HAS AMC DISCONTINUED BY EUREKA FORBES - IF SO PLEASE LET ME KNOW.

AMC FOR 2 YEARS DONE FOR WATER PURIFIER EXPIRED ON 05.09.11.

SO FAR NO BODY HAS APPROACHED US FOR THE RENEWAL OF AMC.

WOULD YOU PLEASE CONFIRM THE STATUS.

thanks
BKACHARYA
BHUBANESWAR
CELL NO [protected]
email id - acharya.[protected]@gmail.com

Our Eureka Forbes Aquaguard in under service contract of Rs 2,550 and while the contract was being made it was assured by the eureka forbes personnel that in case of any complaints, they will address the issue at the earliest.

Now our aquaguard is out of order and we have been constantly calling at the numbers provided. Either the call goes unanswered or they say a person will visit today. Its almost a week and no one has visited or called up for the same.

Hi,

I had lodged a complaint on 20 August 2011 regarding my water purifier RO NANO purchased on 15/10/2010. I called the customer care every day from 20th onwards and upteen number of times to no avail. I get assurance every time that, they are escalating my request, but nothing is happening. I got resoultion to my query in the past through this site. I am hoping to get this time as well.

Regards
Kanwaljit Singh
Cell # [protected]

I bougth a RO water purifier from Eureka Forbes on 08/08/2011 and the machine got installed on the next day itself. immediatly after the installation there was water leakage from the machine and i have raised a compalint regarding the same with Eureka Forbes and the complient number is 85343659, but till now nobody from the Eureka Forbes are really concern to rectifiy this issue. Hence there is big question of realiablity on service with these companies. Only in India Consumer are cheated and not given enough respect though they are the paymaster for these corporates.

I had made a 3-year service contract for my Aquaguard Classic water purifier upto 22.12.2012 vide contract receipt No.17375190 dated 23.12.2009.
It is surprising that no body is attending to my complain since last 12 days.The person at the service centre in Bomikhal,Bhubaneswar always says that he is sending mechanic for necessary rectification whenever I contact over phone.After one week when I again contacted the service centre,they asked me the complaint number which they didnot tell me earlier.That day I asked for the complaint Number and I got the complaint No.70.
After this no body has come to my place although I told everything to the Manager.
I am totally frustated and having mental tension.I am now purchasing bottled water for drinking.
This type of service is not expected from a reputed company.
......P.K.Panda....
3835(P), Near GGP Colony,
Rasulgarh,Bhubaneswar-751025

AQUAGUARD TOTAL RO REVIVA was purchased by me on 27.06.2011 through company representative Shri Vikash Mishra[protected] by cash payment. Mr. Vikas Mishra has given receipt no. 019885 for cash payment. But despite several reminder over telephone to Shri Vikas Mishra and contacts with office employees at Jabalpur the original bill and warranty card were not provided till date. Now, the phone calls were also not being attended by Shri Vikash Mishra on his mobile no. [protected].
Note: the RO Reviva was purchased in the name of Kum. Mansi Prasad

please do needful.

Name K K Prasad for Kum. Mansi Prasad
Flat No. 304, Kaushalya Kunj, Near Geetanjali School, 4th bridge, Napier Town, Jabalpur. Mobile No. [protected], Land Line no. [protected]

The supplier/company representative address:
Eureka Forbes Limited, 7/18, Ankita Complex, Opposite Prabhu Vandana Talkies, Jabalpur-482001
Contact No. [protected] to [protected]

I had purchased an Aquaguard reviva water purifier from Bee Jay Associates , Ajmer on 29 Jul 2010. Within a month we noticed insects in the water reservoir as the lid was not of proper size and it was later intimated by the service agent that a wrong lid was fitted. He changed the lid which was again of the wrong model and on again complaining the correct lid was fitted after almost two months. Then the valve malfunctioned and the water supply completely stopped. After numerous calls the agent came and repaired the machine. Now after a month again the water supply has stopped and now I am absolutely fed up as the machine has not worked properly continously for over a month. It is consistently malfuctioning and the very purpose for which we had purchased is defeated. How can I get the company to change the machine ?

Dear Sir/Madam,

I was mislead by N.Sambath Kumar (Emp Code: 9049468), Mob No: [protected] Sales Executive of Eureka Forbes Chennai, on an exchange offer on AQUA GUARD water purifier TOTAL INFINTI. To meet his sales target he has manipulated the exchange offer and exchanged my AQUA GUARD CLASSIC 11 months old with INFINTI model in the month of February 2011. When I gave a complaint about him to Srinivasan, Head Customer Response Center,Velachery Chennai – [protected], Mr Srinivasan has come to my home and accepted the fault of the sales executive and promised me get me my 11 month old AQUA GUARD CLASSIC model. Mr Srinivasan has agreed resolve the issue soon and he has acknowledged in written to the complaint i have given. It took 3 months for me to fight with them. I have wasted 2 leaves, followed up like anything to get things done. I had to post in Eureka Forbes Facebook site for Mr. Srinivasan to come home and agree to resolve the issue.

Eureka forbes have paid me the full amount of INFINTI model which i paid in exchange offer and removed the INFINTI model. Now instead of installing my 11 month old AQUA GUARD CLASSIC model the sales representative N.Sambath Kumar (Emp Code: 9049468), Mob No: [protected] has installed 4 year old AQUA GUARD CLASSIC model. I have realised about this only after he installed the machine and left the house, but I immediately called him and asked him to bring me back my 11 month old AQUA GUARD CLASSIC. I have also given one month time till 4th July 2011 and have taken written commitment from N.Sambath Kumar (Emp Code: 9049468), Mob No: [protected] to install my 11 month old machine. It is 6th August and still the issue is there.

For Removing INFINTI and to get my money back it took 3 months for me (From Feb 2011 till MAY 2011)

For installing my 11 month old AQUA GUARD CLASSIC model i am still fighting with EUREKA FORBES VELCHERY DIVISION for past 3 monts.

For the past three months

I have called the N.Sambath Kumar (Emp Code: 9049468), Mob No: [protected] – 50 to 100 times

I have called Srinivasan, Head Customer Response Center, – [protected] – 10 to 15 times

I have written EUREKA FORBES Facebook Site – 10 to 15 times

I am using the 4 year old AQUA GUARD CLASSIC model without water cap which takes in air and contaminating water. I have a 3 month old baby at home and i am using water from this old machine for my baby’s day to day activities. If something happens to my baby EUREKA FORBES IS responsible for it. From Yesterday Water is coming some times and sometimes it is not coming from Machine.

In all these 6 months of follow up I have observered unprofossional behaviour, cheating, Manipulation of offer from the Eureka Forbes Sales Executive and very very pathetic Customer service from EUREKA FORBES. Starting from sales executive to manager no body stick to the promised time no body calls up on the time they told me call. Their Customer Service is worser i have seen in any of the private firms i have dealt with so far.

Since I have faced so much of mental agony with the services of EUREKA FORBES i have posted here so that anyone planning to buy EUREKA FORBES products especially water purifiers they will think twice. Because it is not about brand and good products they have it is about the customer care and service after the product is sold is very important for any orginsation to sustain in the market.

I hope some one will help me here to get my issue resolved soon.

Regards

Kamesh

[protected]

Hi,

Eureka Forbes is cheating people on charging of Aquaguard Water Purifier candles.

I too bought the Aquagaurd Total RO Water purifier a couple of years back and they charged me 3000 rupees for the candle last year. Last week the executive is informing that we need sign an Annual AMC of 3000 Rs plus where they will replace the candles free of cost and provide service if there is any issues. Else we have to...

i have a product o[censored]reka fobes Aquasure Elegant RO water machin.
my RO is not working from last two weeks .
i have complaint directly to customer care exicutives of eureka fobes but still no body come to see my machin.
my product is under warrenty period .
my phone no. is already registerd in eureka fobes. [protected] sarvotam.
i request to consumer Form pls solve my problem.

I booked one Total Enhence RO for Rs. 11990/- on Saturday in Mujerjee Nagar Delhi and Paid rs. 200 and given cheque for rs. 11790/-(Cheque dt. 27/07/2011 )to Mr Kundan during his my residence visit at Subzi Mandi and Promised to install RO on Monday but on today (Tuesday) not installed . If not installed on Tuesday night , please my order to be treat as cancel and return my PNB cheque immediately otherwise bounce of cheque company will be responsible for negligence of services on their cost.

Rajkumar Juneja
[protected]