Eureka Forbes Complaints & Reviews

I purchased a Eureka Forbes water purifier on the 3rd of March 2010 through one of their direct sales executive. The Machine failed to work in less than a months time after installation. So had a complaint lodged and so it was fixed in couple of days time. Its been 3 months since then and again the machine refuses to operate. I lodged a complaint on the 29th of September 2010 (complain no.[protected] and after repetative phone calls to the...

We purchased Aquaguard Classic for purification of water and we made service contract with Eureka Forbes, the company which produce Aquaguard water purifier. But whenever we call the service centre at Tiruchi or Thanjavur no response from the other side. When we approached the authorised Service contract person for Aquaguard at Thanjavur M/S Ultra Services, Franchise of Eureka Forbes Ltd situated at 15, Sundari Complex, I Floor, Balaji Nagar,...

Hi.. this pertains to my service request to Eureka Forbes for the aquaguard we have installed in our house... we would like to have it serviced. as per their website (which lists no phone no.'s for service centers) i filled in their form for service request.. its been 5 days since then and i still haven't heard from them. i reside in Pune. upon searching for a telephone no. i stumbled upon many complaints that people had regarding...

I have recently shifted to Mumbai from Delhi.. Got my Aquaguard RO system along and wanted to get it reinstalled here.. We called up @ euro helpline # 39883333 and requested for the same.. Someone did turn up and instead of reinstalling the same, also sold us AMC @ Rs.4000/- We paid him the amount and got the AMC done as well... now when we started facing problem with the same, we discovered that the AMC was not registered with eureka forbes...

We are having Aqua Guard Model: SE 1000 since 1992. We & so many others like us are having the same & we are all renewing regularly service contracts with Eureka Forbes. I have seen in news paper & in TV that Aluminum metal is not allowed to be used for process of any food or water item since very long time. Now the said Model Aluminum is used. When I informed Dr. Kashyap of Aqua Guard about this he told me that they anodizing...

Sir,
One aqua sure filter costing Rs.9999/- has been installed in varanasi in late sept.'10 & that meet to fault om 17th oct.'10. and that very time that is off. one engineer name mr mahesh came one day and told that he is unable to work on this model.
It is deeply regreted for a reputed company. pl do needfull early and replace such type of careless persons.
o.p.sinha
varanasi
[protected]...

sir
i had purchased an vijay water purifier on 15.06.10 it went off in month of july. i made a complaint which was attended after more than 10 days and that to after giving frequent reminders. now the thing has again gone off for which i have registered a complaint on 27.09.10. which is still pending. i am calling eureka forbes service centre almost every day and every time i am just getting fales assurance that my complaint will...

I bought a Eureka Forbes water purifier - Aquasure Elegant RO from PAI Electronics koramangala. First i thought it was a good buy to get an RO purified for less than 10k... story began next day itself...
I had to make repeated phone calls to the shop to send the Eureka technician for fixing.. it nearly took 10 days for the technician to arrive.
He came to home, tested the water quality and replaced the original filter with...

Dear Sir/Madam,

I had purchased the Aquaguard Star LX online water filter and purifier in the month of January 2010 and since then i have been following up with the company call centre and dealer CROMA for their support. CROMA has been very supportive but are unable to have a permanent solution in this matter since EUREKA has certain bureaucratic process laid down wherein it is taking immense time for calling a faulty product...

This is Chitra Marian and I am frustrated and have posted my complaint here hoping some ears and eyes will open and this email not to be treated as just another email.

I am surprised and ashamed to have purchased Aquaguard water purifier. The service and quality of people is the worse i have ever come across. I fail to understand the kind of people the Aquaguard management recruits, they simply dont understand the language.br...

Dear Sir,
This is complaint regarding the aquaguard reviva RO which I have purchased from EUREKA FORBES Ltd. Sales Office- SCO-195 Ist floor Sector-16 PANCHKULA (HARYANA) Telephone[protected] . vide Invoice No- [protected] . Sir, from the day i purchased this set there is problem after every 1 or 2 months the aquaguard stops filtering the water . I register a complaint and the service engineer cames and say now it works and no problem...

We brought a Aquagaurd iNova from a Sales man who visited from Eureka Forbes. It is almost more than 18 months that we bought this and now it is the time for get it serviced. The good thing about it is they did not provide us the Invoice for the product that we purchased. I am not sure how Eureka Forbes are advertising about trust and reliability when they cannot even meet the basic customer requirements

Now we called Eureka...

**********Service Complain**********

I am very upset with EurekaForbes service standards. I had brought home the purifier on the 30th of August from Vijay Sales (Santacruz West) and had issues for someone to come for installation,however he came after a week and fixed the same. I had hardly started using the product and it stopped working twice.....after constant calls to the service center since 18th September the executive...

Eureka Forbes salesman Satish Pandey visited me on the 20th of August and recommended upgradation of my existing Aquaguard. He was insisting that Aquaguard Total Infiniti was the ideal product that I should buy. I was hesitant as I was not sure on what basis he was insisting that Aquaguard Total Infiniti was the product that I should purchase. I insisted that I wanted to meet his senior so that I could take his opinion, too. Satish Pandey...

VERY BAD SERVICE. INSTRUMENT FAULTY. MR. AMIT SHUKLA IS A FRAUD PERSON....

Dear Sir
I purchased an aquagaurd RO water purifire on12.12.2009 and my customer ID is [protected] from Company's sales office at civic centre Jabalpur .
There were four free service coupans ,each worth Rs 250/-against which the company had to give free services at regular intervals. Even after repeated requests the company failed to give free service at regular intervals .Now after 9 months on repeated complaints ...

This is a compliant on Sales, customer service and Service engineers associated with Eureka Forbes Limited. A very sick, after sales service. I had recenlty purchased an Aquaguard purifier. Duing Sales the executive had mentioned about the product,and had also instructed that Rs 375 needs to be additionally for fixing a Stand for the purifier.
I had given instructions to deliver and install the product on a particular date before noon....

Sir ,

I have purchased a security system from your company a year back ,after that I had taken a AMC contract from your company thinking of a hassel free service but since september first week I had been complaining to your officer and being promised of compaint will be attended the same day ,still nothing has been done and my complaint has been registered only on 23.09.2010 and the numberv given is 0117 after reapetedly...

Dear Sir / Madam,

I have purchased "AQUAGUARD TOTAL RO" on May 18, 2010 with one of representative with Receipt No:010755 respectively.As it was not working since 20 Days and i have lodged the complaint with Ref Number:59118141.

Till date nobody has turned up and every time i should call up and send the reminder to them to send the technician and also i have marked the mail thrice to aquaguard@eurekaforbes.com...

I had a service contract for Eureka Forbes/water purifier-Nova from[protected] to[protected]. My contract receipt no. is 15342832. I paid a cheque of an amount Rs. 1890/-, no. 387079, dt. 6.5.2008 of PNB towards this contract. Service contract was given to franchaise of Eureka Forbes named, Sai Sankar Services, Chembur-Govandi Road, Mumbai. As per the contract terms and condition they have to clean the filter candles once in six months and...