Eureka Forbes Complaints & Reviews

Request for half yearly servicing under Annual Maintenace Contract of Aquaguard- Classic model was registered with the Help line on 24 Jan 2009 under Complaint No. 80925617. Technicians are supposed to come for servicing atleast twice a year suo motto, but no one had attended the same. As such the request for regular servicing was lodged with there help line.

Water is an essential and life sustaining ingradient for humans and getting clean water is on of the fundamental right for all o[censored]s.

As the service provider who are claiming for best post sell services have failed to deliver services even after charging AMC for 2 full year, it tantamounts to breach of contract.

Unhygeinic and unclean water may lead to health hazards having effect for the whole life of the family.

It is, as such, I wish to lodge a complaint Against the Company and the Service providers and claim not just refund of the AMC servives amount but also for the inherent future threat to the health of my family rectification for which may cost me even lacs of rupees..

I had been using Aquaguard Classic since 1999. On being transferred to Chennai, when I requested your Chennai office for reinstallation and Annual Maintenance Contract, your officer incharge suggested me to exchange it with new model as my one was 10 year old. Wheen agreed, one AQUAGUARD TOTAL GOLD NOVA (Sl No. 2005159) was sold to me by Satheesh Kumar D (902892) by Invoiice No. [protected] and installed by Siva (Cell No. [protected]) on 11.6.2008.

The company representative who has come for installation has given the guarantee card & bill without company seal. Since the day of installation the system has been giving problem like low water pressure, bad odor, not functioning of ro filters as it appears that under quality machine supplied.

For the last 9 months, even after several telephonic complaint registrations, the service engineers attended only twice and we are buying water even after spending such appreciable amount of money, as the machine doesn’t work. It is learnt from both the service engineers in two occassions that the model is defective and required fortnightly cleaning of 1st filter, for which the wrench had not been supplied.

I, thereforee request you to replace the same with a good model before expiry of Warranty .

Sujay Kumar Gangopadhyay
Dy. Director ; Ministry of Labour & Employment
Government of India

I have bought Eureka Forbes Aquasure recently. It dont even last for a month & now it down totally. When I try reaching Eureka Forbes, the response is very poor. No support from them at all. They simply cheat people & sell the product. I suggest people not to go for this product. Please be careful when you go for water filter.Better go for Pure it.

Can anyone suggest how complaint against them & get my money back.

regards
Chezy

i have given a complaint about my Malfunctioning Aquaguard which is under Service Contract warranty (receipt No-AG96B[protected] warranted upto-26/11/2009. on 26th feb 2009 with the Authorised Service Centre Sai-Leela Corp Ulhasnagar-4, they Given me another Service Centre NO saying that now they will not provide any service
to us and given us another service centers No-2333033.at Kalyan when contacted they replyed that since we have not entered into contract with them it will be difficult for them to provide the service. after repeated requests they sent one of there person to inspect the machine and promised to rectify the defect within 2 working days, . after waiting for almost 7 days when we communicated with them they showed there unability to rectify the defect and given us the Phone No of another service centers No ([protected]) then we registered our complaint with them but the answer was that they will repair the machine on the next day without fail but yet again it was a false promise then I communicated repeatedly with the said head Office but the reply was that some stock verification is going on there fore we do not have any spares available with us and as soon as they receive they will do the work then they have given me another Mobile Number of their service Supervisor called Mr.Punit([protected]) with whom I have communicated atleast for more than 100 times but every time he gives only false promises now I have decided to put my complaint forwered with the Consume Forum and before the Media in a weeks time not only against the Company but also against the irresponsible Service centre and there Service Supervisor along with damages and the harrasment they have given to us.as on 25/03/09 they send one untrained person to our home who was not a skilled person while working he Short circuted the Electric Supply of my House and my family has to stay in dark for 6hrs and on 26/03/2009 he had taken the machine with him saying that he will come within 2 hours but till today he nither came neither replied nor his supervisor Mr Punit is responding properly this is avery casual approac from such a reputed Company which may land them in trouble by such irrent officers for such bad service (no service) I am here with putting the matter before the media and file a legal Proceedings againts the company if not responded within a Weeks time Pravin Baviskar( B.Com. LLB)

I am resident of Mahabubnagar town, Andhra Pradesh, I have a water filter"inova" of Eureka forbes Ltd. at the begining the company offered AMC (anual maintenance contract) for two years at the rate Rs.1790-00 for the period 7-9-2006 to 6-9-2008. The contract entered by their service department situated at D.No.8-4-771/B, Ist Floor, Beside SBI, Barkathpura, Hyderabad-28. During the contract also they have not attended the complaints properly as such i have made several complaints before this forum also and also got published in Deccon Cronicle in Speak out column about their inefficient service. On the said complaints they have attended my complaints and rectified the filter. on elapsement of contract period i have again contacted the said service agency for renewal of contract and they have also promised for the same. but surprisingly a person from Mahabubnagar town called me and came to my house and stated that they are no offering the AMC at present and i have to get the filter rectified by purchasing the accessories from them whenever it develops defects and there is no guarantee to said accessories. i was astonished by listening the words of said person. I have come to know that in other towns all the service agencies of Eureka forbes are offering AMC. The denial of AMC must be due to my earlier complaints made against them for deficiency of service only. hence i request the Hon'ble authority to direct the Eureka forbes to offer AMC to all the customers and to give proper service to them as the water filters are our daily needs.

Thanking you,

K.Anil Kumar,
1-6-85/5/B, Subhashnagar,
Mahabubnagar. 509 001 AP cell[protected] LL[protected]

Having listened to the sales talk of Eureka Forbes/Aqua Guard sales person Mr.Shailendra Panday Code No.9025687 I placed order for Aqua Guard Gold Nova water purifier on 29.12.2008 handing over cheque for Rs.8590-00 on United Bank of India Versova.
The product was delivered the next day but the installation was not satisfactory as he/his assistant could not fix the glass holder. Mr.Shailendra Panday promised to complete the installation the next day and at that time also hand over the guarantee papers for the product. He also promised to arrange for refunding the service contract amount paid (over Rs.1500) by me for my old Aqua Guard cooler which was replaced by the new one.
Three full months have passed and till today[protected] there is no trace of Mr.Shailendra Panday or the the items promised bt him as per previous para. Telephones to him on his mobile [protected] were mostly unanswered or replied with very vague statements.
I wonder what type of responses I will get from Eureka Forbes for any future complaints when the beginning is so frustrating.
I & my family members are now thibking of spreading the word around about our experience with Eureka Forbes.
Can I expect some solulution from the Company please!

This complaint is against company called Eurek Service, New Delhi.

We have bought a Eureka Forbes water purifier a year back. At that time we got a call from Company called "Eurek Services".

Person called from company clamed that they are autorised Service partner of Euraka Forbes products, so as an when warrantty finished they will come for AMC.

After an year, few days back they approached us and asked for AMC. We could not make out there fraudulent attempt by the way they were following our warranty track.

We gave them AMC cheque, and expecting for there service.Now they are vanished from the scene.Whenever we call them, they say person will visit soon and no body turned back since 2 months now.

They don't tell there exact address of company on phone also.

The company details are as follows:
Eurek Services

Ph: [protected], [protected], [protected], [protected].

Since all above are mobile number so it is difficult to find out the address, however on phone they claim there address is somewhere in Mahipalpur, which is not correct .

Service of Reserved Accommodation coaches



PNR NO: [protected]

Train NO: 6231 – TPJ to SBC

Date of Journey: 15th March 2009

Coach No: ES1 ( Sl No of the coach 99239) Sleeper



With deep regret I want to inform you the following.



I was allotted a birth for me and for my brother for Train No 6231 Sleeper Class on Coach No ES-1 Birth Nos 73 & 74.

The coach position was lost and no one to look in to the coach also.

The time we entered the problem started. Birth nos were indicated in 3 colour and 3 different nos. No one wants to accept the correct birth no and seated. We were all waited till the nest station ie Kulithali and then reported to the guard. Guard had assured that a TTE will be there at Karur Junction and he will sort out the issue. But no one was available at Karur also and the time was 11pm

Finally till the end of the journey there was no TTE either to check the tickets, or allot the RAC list or to prevent the un authorized persons. As the compartment was next the UR coach all the unreserved passengers were boarded the coach and there was no one to control.



Secondly the coach was not at all cleaned and we can find cockroaches and Bed Bugs in the seats. The lavatory status was much worst which can not be explained by words. I wish your all Divisional managers and GMs along with railway minister should have travelled in this coach. No sanitation was done.



Ultimately we have travelled in the sleeper coach with out sleep to take card of the belongings as also cockroaches and bugs did not allow sleeping.



I expect a detailed action report on this otherwise legal action will be taken in the consumer form,



Regards

S.Ravichandran
# 24, 1ST Main,
Banashankari 3rd Stage, 4th Phase,
Kathirakuppe East, Bangalore- 560085

This model has lot of problems, anyone reading this please dont buy this model. The company didn't respond after numerous complaints made by us. They are trying to get past the warranty period. We were cheated, this model works fine for one or two months after which it has a lot of problems like leaking, the tank has many gaps through which dirt enter and its not safe to drink etc. Even the professional who was sent to fix it couldn't fix it and they don't come again for service.

Worst product !

TO WHOMSOEVER IT MAY CONCERN

Myself am a customer of eureka forbes Mrs Hemali Tanna and I am fed up of the response by the head of eureka forbes Jamnagar Branch Mr. Bindesh who is least concerned abt my complaint to him since last 3 months . During the time of purchase i was been assured a gurantee of 2 yrs plus free monthly services aswell. Unfortunatly I have till date not even received a single service even after 8 months of purchase . I Hereby request to take strict action against Mr. Bindesh at jamnagar branch. thank you. my contact number is [protected]

We had a Aquagard Classic water purifier which we got changed to Aquagard Inova on exchange offer, through the Eureka Forbes salesman Mr. Sanjeev Mishra. We had made the service contract for the older unit. On the purchase of the new unit Mr. Mishra told us that the service contract will be transferred to the new unit. Since the new unit was purchased on 6 Feb, 2008, the filter and charcoal of the new unit was to be changed after one year we contacted Mr. Mishra in early Feb 2009. Since then every now and then he is bluffing, telling lies and not coming. Of late he is not even receiving our calls. Whereas two routine checkups were to be done in the first year, this has not been done by the service people. Such type of expected from a company like Eureka Forbes or is it a tradition in the company to harass the customers. Even Mr. Mishra had harassed us a lot with regard to the relocation of our Aquagard in our new residence in May. A complaint had been lodged there and after great difficulty teh reloaction was done. People like Mishra not only harass customers but also bring disrepute to the company.

Prof. S. Pradhan
BHU, Varanasi

This is Kamalakar from Balaji Nagar Colony, Kukatpally, Hyderabad. On 28th of September, 2008, I have purchased Aquasure Platinum water purifier through ezone, Hyderabad. In the month of January, 2009 I had an issue with the purifier and when contacted the service department for couple of times, they attended my complaint and said that PCB is down and it has to be replaced. I was assured that the issue will be resolved in a weeks time but till date there is no response. My complaint number is 4780. The worst part is there is no minimum courtesy to respond to the customer. I had to follow up with atleast 2 calls and still there is no minimum concern from their end. They are not doing any social service and I really feel sorry for opting a product from Eureka Forbes. They are just fooling me around that the issue will be solved in 2 days. Gone are many "2 days" and its almost one and half month. I wrote emails to all the email IDs that are avaiable but in vain. There is no proper access to the manager to escalate the issue.

Following are the people whom I have contacted and everyone says "This will be solved in 2 days"...

Mr. Diwakar ([protected])
Mr. Dipankar ([protected])
Mr. Ravikanth ([protected])

Customer Support:

[protected] /[protected]Lalitha and Sirisha)

I have contacted the above said persons 'n' number of times especially the customer support but there is no proper answer or solution given. I would like to file a case in Consumer Forum under section 2(o) as my final attempt.

Thanks,
Kamalakar.

I purchased Aquaguard sensa product considering to be a better brand company even though the price difference to its competitor was more than Rs. 4000/-. But all this seems to be myth for me and probably many customers like me. During sales these sales personnel gave us assurance of various service on quarterly and half yearly but no one has turned out till date.

We are facing from very beginning the leakage issue as well as the issue of auto shifting from RO to UV. And made several complaints in this regard but i don't think there is any difference to this company and care for the customer issue.

We have lodged several complaint through phone but not one responded The last complaint we lodged was of complaint number 53275585 dated around 26th Feb. The person from company responded but unfortunately to our badluck the electricity was not there at that time and the service personnel promised to come and resolved it on next day in the morning. After that we tried calling that personnel but he is not responding. We have requested to kindly replace the given water purifier as my whole kitchen furniture is being damaged for this very issue and as such we have to keep this almost closed now.

I hope there will be some response atleast now from this forum

TO WHOMSOEVER IT MAY CONCERN,

Myself Hemali Thakrar being a customer of eureka forbes am completely disatisfied with the service of your company . I have launched my complaint since last 6 months and the answers to my problems where so irritating that i finally ended up mailing u nd m lukg forward for ur assistance and an urgent solution to my problem ..I am facing this problem at jamnagar branch the dealers name is bindesh and sorry to say but he is least concerned abt ur customers...plz help

I had renewd the contract of my aquaguard compact water purifier for 2 years via receipt no: 16357093 dt.8/2/09 prd. 22/3/09 to 21/3/09 by paying 1790/= by Suprium Services franchisee Eureka bombay 400004 tel: 23841186. They assured me that if i take 2 year contact i would be given One Cover of Aquaguard for Free, but now they dont listen to me and say cover is out of stock. Such a cheap policy to gain long contacts.

Dear sir,

I have bought an Aquasure Water Purifier 10 months back. Till date we were unable to use it as it does not filter the water as they promise. After cleaning of catridge, each and every time it becomes a headache for me. I have been requesting Eureka Forbes dealer many times. But no response...

I personally visited the dealer with water purifier to M/s Target Marketing, i/c Mr.Muralidhar ultimately problemis with the Resin used by the Eureka Forbes. Launched the product with the filter which does not have air vent to flow the water. Later company has been modified from Resin to Bromine.

The purifier can only work with the new modifed filter which cost me Rs. 450/- Why a consumer should suffer from the mistake made by company due to design. THey should have tested throughly before launching the product other wise if product is not working with the existing they should replace required item at free of cost. It is intresting to note that new purifiers are with new modified filter which inticates old filter problem.

The same thing was referred to Dealer Mr.Muralidhar, Eureka Forbes Area sales manager Mr.Ravi Shanker whose response is poor and arrogant.

Requested to takeup the issue sir,

regards,

K.PRACHITA,
Mobile:[protected]

I had taken Annual Maintenance Contract for service for Aquaguard Classic for 2 years from 08.09.2006 and paid an amount of Rs.1590/- vide cheque No.098866 dated 08.09.2006 The service contract was valid from 08.09.2006 to 07.09.2008 vide Contract Receipt No. 11307207. At that time I was stationed at Hyderabad at Flat No. 505, Pallavi Vihar Apartments, Ameerpet, Hyderabad. The company could service the model twice during 2006-07. Subsequently, despite my several reminders, the servicing was not done. In the meanwhile I was transferred to Bangalore during May 2008 and I shifted my residence to Bangalore and took up my residence at Flat No. S-3, No. 6, NHCS Layout, 13th Main, Saraswathinagar, Bangalore 560040. The fact of this was communicated to them and I also requested them to install the machine at the new address, which they failed. Despite my several reminders, and speaking to their customer service executives at their helpline and also to the Manager of their Service Centre, Sri Murari Bhat, my problems were not resolved and I was offered to service only the unit but not replacement of candles and the carbon, which was integral part of the service and was to be done once in six months. My several calls to the Head of their Bangalore Division Mr. Ravishankar was unresponded and his mobile was being disconnected every time a call was placed to him.

This is UTTER DEFICIENCY OF SERVICE ON THE PART OF THE COMPANY AND I REQUEST YOU TO REDRESS MY GRIEVANCE AND DIRECT THE COMPANY TO EXTEND ME ONE YEAR SERVICE CONTRACT FREE OF COST. I ALSO REQUEST YOU TO ADVISE THE COMPANY TO PAY ME DAMAGES TO THE EXTENT OF RS.10000/- FOR HAVING CAUSED ME MENTAL AGONY AND STRESS FOR ALL THE PAINS TAKEN BY ME FOR GETTING THE DULY ELIGIBLE AND OBLIGATORY SERVICE ON THE PART OF THE COMPANY.

Regards,

M.R.SATYANARAYANA
NO.6 "VYBHAVA VILAS APARTMENTS'.
13TH MAIN NHCS LAYOUT
SARASWATHI NAGAR
BANGALORE 560040

SINCE ITS PASSED MORE THAN A YEAR WHEN I PURCHASED AN EUREKA FORBES AQUA GUARD WATER PURIFIER TILL DATE NO BODY FROM THE EUREKA FORBES CO HAS APPROACHED ME FOR THE SERVICING OF THE AQUA GUARD.
WHEN I PURCHASED THE AQUA GUARD IT WAS ASSURED THAT THE SERVICING WOULD BE DONE ON A REGULAR BASIS.
MANY OF MY FRIENDS WARNED ME ABOUT THE POOR SERVICE OF THE COMPANY THEN TO I DENIED THEM & I PURCHASED THE AQUA GUARD.
BUT TODAY I THINK THEY WERE CORRECT !
HOPE THIS MAIL COULD SOLVE MY PROBLEM.

RITU RANJAN
CELL # [protected].
AURANGABAD.

AN OFFICIAL COMPLAINT WAS LODGED IN THE MORNING ON 14 th JAN/09 @ UR AURANGABAD OFFICE NON FUNCTIONING OF THE AQUA GUARD WATER PURIFIER .
COMPLAINT ID NO.WAS 1420 & WAS ASSURED THAT A PERSON WOULD BE ATTENDING THE PROBLEM BY NOON.
TILL TODAY i.e ON 17th JAN/09 THE PROBLEM WAS NOT SOLVED.
IN THE MORNING WHEN THE CALL WAS GIVEN TO UR OFFICE FOR RESOLVING THE PROBLEM, IN A VERY RUDE TONE THEY REPLIED THAT NOT TO CALL AGAIN REGARDING THIS PROBLEM & A PERSON WOULD BE SENT TILL NOON .
LATER IN THE EVENING @ 5.pm WHEN A CALL WAS GIVEN @ UR OFFICE MISS MONA JAIN ATTENDED THE CALL & ASSURED THAT TOMMOROW MORNING A PERSON WOULD ATTEND THIS PROBLEM.
ON ENQUIRY IT WAS SAID THAT MR VITHAL OR JAVED WAS THE MECHANIC WHO WAS SUPPOSED TO LOOK AFTER THE WORK.
ON THE ONSET OF THE SUMMER THE BANK IS FACING DRINKING WATER PROBLEM FOR THE STAFF AS WELL AS ALL OF OUR ESTEEMED CUSTOMERS.


HOPE THE PROBLEM WOULD BE SOLVED & THE CONCERNED STAFF @ UR AURANGABAD CENTRE BE MORE PROACTIVE & COURTEAOUS TO ATTEND THE COMPLAINTS

To From: 37, Royal Bungalows,
D.P. Pandey Nipania Road, Nipania,
Manager Customer Care, Indore Dvn. Indore-452016.
Eureka Forbes Ltd, M: [protected]
Sapna Sangeta Road, Ph:[protected]
Indore. E-mail- [protected]@rediffmail.com


Re: Complain on Eureka Forbes Ltd machinery (Aqua Guard) and fraud from Sales personnel.

Dear Sir,

Once a guy came to our colony (Royal Bungalows) and distributed a Business Card that I am attaching with this complain. On 07/10/2008 I called the guy for an Aqua Guard of Eureka Forbes Ltd. He came to my place along with other guy (told us that he is the Leader of the 1 st guy) and shown a prospectus of different models (Eureka Forbes Ltd).
He convinced with the Aqua Guard RO model amounting Rs-14500/-. On that very day they delivered the product with fitting the total tools into my kitchen.
For that service they took 5400/- cash and 9100/- self cheque No 470550 drawn on ICICI Bank and provided a receipt No 019429 from Eureka Forbes Ltd in the name of my wife “Ashima Mukherjee”.
Also told that the Warranty card and servicing card would be coming to my address within a month.
I talked with that guy vide Cell No[protected] and [protected] as mentioned in the Business Card several times for servicing of the Aqua Guard as well as non receipt of any Warranty card and servicing card from Eureka Forbes Ltd.
After getting fed up I went to the office as mentioned in the Business Card “Sapphire Heights, A.B.Road, Indore” on 24 th Jan 2009 and complained regarding non receipt of Warranty card and servicing card also no servicing from Eureka Forbes Ltd.

The attendant put the complain no 279 (24/01/2009) and sent a technician for servicing of Aqua Guard on that very day.

The technician visited my place and told that the Aqua Guard- machinery was not the original from Eureka Forbes Ltd. Also he called at[protected] and wanted to know about the product.

After that I again talked at phone no 2578142/2578150 and described every thing happened to me. I got phone to 3268849 for Eureka Forbes Ltd, Sapna Sangeta Road and talked with you.

Now I am attaching the Business Card along with the Receipt from Eureka Forbes Ltd for your necessary steps so that I could get back my expense Rs-14500/- or the original Aqua Guard RO model machinery from Eureka Forbes Ltd.

This is a serious complaint from me. It is creating a lot agony into my mind.

I request you to understand my agony and redress the complaint within a few days.

Thanks & Regards,


Chandra Sekhar Mukherjee Dated: 28/01/2009


Ashima Mukherjee Dated: 28/01/2009

Enclo: As above.