Faber Complaints & Reviews

DEAR SIR,

WE HAD PURCHASED 1 FABER BRAND CHIMNEY FROM THEIR AUTHORISED DEALER NAMELY LIFE 'N' STYLE (70A, SHAKESPEARE SARANI, KOLKATA-700017,[protected],[protected]ON DATED 30.05.2009 FOR WHICH THEY CHARGED RS.10700/-.LATER ON WE CAME TO KNOW THAT THE COMPANY'S PUBLISED PRICE IS RS.9990/-.
FURTHERMORE THEY HAVE CHARGED RS.1875/-TOWARDS ACCESSORIES WHEREAS THE PUBLISED PRICE IS RS.700/- ONLY.
ALSO THE COMMITED INSTALLATION DATE WAS 04.06.2009 BUT TILL DATE THE SAME IS NOT INSTALLED AT OUR PREMISES.
PLEASE LOOK IN THE MATTER AND ADVICE WHAT WE SHOULD DO

REFERENCE NO: - RAJ/03/06/001 DATE:[protected]
To
THE FABER HEATKRAFT INDUSTRIES LTD.
37/1 KONDHWA PISOLI ROAD,
PISOLI, PUNE 411028, INDIA
TEL.: +[protected] / 26930408 / 26930720 FAX: +[protected]
E-MAIL [protected]@faberheatkraft.org [protected]@faberheatkraft.org

NATIONWIDE TOLL FREE NO.[protected]

SUBJECT: - DEFAULT IN YOUR PRODUCTS

Dear Sir/Madam
With reference to above mentioned subject I have purchase the Faber combo offer in mid of April for Rs. 9990 + installation amount Rs. 1150.00. In the time of installation electricity has gone so; I have not checked the products. After two three day i have checked and found the installation has been not up to the mark. The observations are as below.

TOPAZ LTW- width- 60 / 90cm- finish- stainless steel- suction- 500 / 850 m3/hr- noise level- 62 dba (max) - baffle filters

1. hood duct net proper fixed
2. Undulation is there during installation.
3. Lots of noise during on position.

HOB MH 40 TR4 sabaf burners- width- 60cm- ignition- auto electric- 1 big triple ring burner- finish- stainless steel- granite cut- 575×475×50
1. Hob grill not proper alien.
2. Grill level is not proper.
3. Lots of noise in right hand side burner

I have given the complaint on Friday evening to Mr.Yogesh because he has done the first installation and his mobile no is [protected]. But due to holiday he said he will be repairing the product on next day. I had contact him, he simply says please login the complaint on toll free no.

I have login the complaint and my customer id is 100335 on dated[protected] but after three four days no body contact me. They again i have contact toll free no then they have given me Senior persons Mr. Deepak’s mobile no [protected]. And he is assured me your complaint will be resolved by today evening.

Mr. Rajesh technical person came to my home and understood the problem.
1. TOPAZ LTW HOOD CHIMNEY: - He says the noise level is same but we can’t help you on the same.
2. HOB GRILL: - It will replaced with in two three days. he will take the complaint and resolve the problem with in two three days

After week i have contact Mr. Rajesh for the same. He told me contact my sr. person for the same

Than I have contact Mr. Deepak [protected] and given the complaint he told me that he will give me the feed back with in 30 minutes.

After waiting one and half hours I had contact him and take the status from him.

He told me he requires more four – five days because they don’t have spear parts for the same……………

I simply asked Faber managements is this the way to handle the customer?

What is the fault of the customer?
Being an ISO international company Is this the product you sell and harass the customer?
This is the service system. No body takes the serious of the customer pain.

All the Faber technical should attended the complaint and give the feed back to there seniors and seniors should also take the feed back from customer and resolve the problums.

May I request you to take back your products and return my money at the earliest? Either I will go the consumer forum for the same.

After so much harassment of 40 t0 45 day the matter has not yet resolved. I am totally fed up and made the mind to take the legal action and also publish about your product and harassment in all the news papers.
I am affordable to take this pain.

Special note:- all our problems which is mention in this letter and the request is the company should not play with human life .if the products is defected the company should change the products immediately so the people will have faith in your company and be your customer for lifetime if he is satisfied firstly.

Thanking you

With regards

RAJESH GODWANI
CONTACT NO – [protected] [protected]
MOBILE NO – [protected]
E-mail: [protected]@gmail.com E-mail: [protected]@indiatimes.com

ME SUBMITTED COMPLAINT VIA MOBILE TO THEIR CALL CENTRE..SO MANY GIRLS ATTENDED I[censored] WANTED NAME THEM LIKE LAVANYA, SURYANARYANE..ETC..AND THEY SAY THAT IT WOULD BE ATTENDED AND SPARES ARE AWAITED FROM PUNE..
COMPLAINT NUMBER IS C0252 DATED 12/2/09
TODAY THEY GAVE ONE NUMBER WHICH IS PUNE NUMBER AND STILL IT IS NOT WORKING..
DAILY WE R STRUGGLING AND MY WOODEN WORK AT KITCHEN GETS WASTED BECAUSE OF NON AVAILABILITY OF CHIMNEY..

The filters drop down and donot stay in place any more. They fell on hot oil and is dangerous. The teeth of the lock in device seem to have worn out. and need to be replaced.
Chimney was bought in 2005 november. Where can I get the spares and these parts replaced in khar santa cruz area.
Raman Pandya
[protected]

The Chimney has stopped absorbing the steam even after cleaning the chimney. I hd logged a complaint 3 months back where an engineer had come after 2 weeks of registering an urgent complaint and he returned as there was no supply of electricity and said woud return once the electricity is available (2 hours). He never showed his face after that. The issue still persists and i dint get any proper response from them.

[protected][protected][protected]
Russell Fernandes
Customer Care
Faber Heatkraft Industries Ltd.
37/1 Kondhwa Pisoli Road, Pisoli Pune -411028
Direct Number[protected]
Switch Board[protected] /[protected]Extn- 54)
Fax[protected]
Email Id - [protected]@faberheatkraft.org
_____________________________________________

Sir,
I had a problem with my Faber 4 burner hob after 4 years of giving good service. I wrote an email to you and received a prompt reply on 30/7/2008.
I Contacted on 1/8/08 the number mentioned in your email. I was told that the service man will come on 2 or 4/08/08. But he did not come. Later the service man phoned and said will come on 9/8/08 but did not come. I had told him on the phone that the gas knob could not be pressed down (jammed), and the hob was bought in 2002. Finally he came on 10/8/08 and told that he had bought the knob as I had told that knob was defective. I ask you what can go wrong in the Knob apart from breaking in which case it would be free. Obviously the thing which is pressed by the knob was jammed. He had not brought the requisite spare. I told him the rubber gasket below the knobs and the gas jets / nozzles need to be changed. He told me that he will bring it on the next day. But he did not come again.
On 12/8/08 I made a complaint no 89518 another technician came 14/8/08 and said that he had not bought the spare. What’s the point in coming?
On 21/8/08 another service man came and he had brought the spare. He replaced it. But he did not have the proper tools or the skills to do his job. He also had not brought the rubber gasket and the gas jets / nozzles which I think are running spares (consumables). He offered to rectify the gas jets / nozzles (very less flame was coming). He did not have the box spanner to open the gas jets / nozzles, instead he was using ordinary “PLAS” to do the job. I gave my tools (suitable for the job), but still he was lacking in skill to do the job. So I unscrewed / screwed the gas jets / nozzles for him and he did some cleaning etc. with the hole. As a result now very big flames which are yellow in colour are coming. This yellow colour flame (1) spoils the utensils (2) is inefficient. Still he charged me the servicing charge apart from the part he had replaced. I wrote in his receipt the problem of the spare jets / nozzles and the rubber gasket. And had also told him. He had said that he will bring new gas jets / nozzles, but I am still waiting.
I had expected a better service from “FABER”.

From: Russell.[protected]@faberheatkraft.org [mailto:Russell.[protected]@faberheatkraft.org] Dear Customer
Greetings!!

We request you to please mention your postal address with contact no & the technician name from which service center did he visit.As we are unable to trck your details


I GAVE MY CONTACT DETAILS


From: Russell.[protected]@faberheatkraft.org [mailto:Russell.[protected]@faberheatkraft.org]

Dear Mr Sudarshan
Greetings!!
Pls give us the feedback of the customer apendent below ASAP

Service Centre details: Sujata Service centre
9/145 Vithoba Niwas
Bhandar Lane, L J Road, Mahim
Mumbai 400 016
Mobile: [protected]
Invoice No. 352 dated: 21/08/08


He had said that he will bring new gas jets / nozzles, but I am still waiting. (extract from my email dated 28/08/2008 (given below)

I am still waiting.

I had booked for a Faber Chimney on 26th October 2008 at Faber Galeria, the company's show room at 89, Lloyds Road, Royapettah, chennai - 600 014, Phone : 28110932. At that time the Showroom rep Mr Anand said as the product is not readily available, he will deliver the same in 10 days. He collected full amount of Rs. 21, 990/- and service charges Rs. 440/- From 4th November 2008 onwards, every day I am contacting, in vain. On 8th I had sent a complaint to the customer care at Faber. One Mr. Russell Fernandes replied that the case is being resolved. Now, in addition to calling the show room every day, I had to call their Pune Customer care also. I don't know when the product will be delivered. Beware of this!

TI Buhari

We have purchased a Faber HeatKraft 4 burner Auto Ignition hob for our home. The problem with this product is that the knobs do not have any lock. So it is very easy to accidentally turn on the knob while you are cleaning the hob. This is a very dangerous situaution since many times you would not notice this till much later.

To,
Regional Provident Fund Commissioner,
Bhavishya Nidhi Bhavan,
Kandiwali west Mumbai.


Dear sir,

My self Shiv kumar kulshrestha S/O Shri Krishna Murari lal kulshrestha, I have been worked with FABER CASTELL INDIA PVT. LTD and company has been subimited my P.F withdrawl documents to your office on 25th june 2008. My P.F NO. IS MH/KMD/42569/0529 . I am waiting my PF withdrawl amount in my account.

Kindly confirm the status of my P.F withdrawl amount.

Thanks & Regards
Shiv kumar kulshrestha
Mob.[protected]