Faber Complaints & Reviews

Eletric Chimey -- Never buy this Brand, They donot provide free service ... Most horrible company .. Faber is the worst comapny i have ever used ...10yrs before when i bought my chimney i was very satisfied . Recently few months ago i bought for my inlaws .., the company jkust donot bother after sales service & suction is too bad

It's just been 1 month that I bought this hob 3 burner model HGG 653 CRR BR(EI). Surprisingly, Just after a week the bi ggest burner stopped working, I complained about the same (complaint number[protected]. The service person came after 4 days and rectified it. Now just after few days the ignition stopped working and one of the small burners was fluctuating and I complained on 7 July ( complaint number[protected]. The service man came on 9th July, he just saw the hob and told me that the ignition stick is ruined so he would come the next day and change it. For the burner he said he is unable to understand what the problem is. No one turned the next day. I called customer service again and told my issue. They promised a call back. I received a call from customer service that I need to pay Rs 160 for the ignition stick. I told them about my warranty period but the customer service woman said that even we need to pay to company so I have to pay them. I again called there toll free number and got the number of service manager Kolkata mr Ganguly. His number is [protected] he told me not to worry, I won't have to pay anything. Still no one returned. Then I got a call after 2 days that a senior service technician will visit my place soon. The so called senior technician came and after wasting half an hour he also said the same thing about ignition and for the burner he said that the jack needs to be replacedalso. And he would come the next day and change it. Still no one returned but I again got a call and the faber woman on the other end told me the same old story that I will have to pay for the ignition as well as for the jack. I told her that I have already spoken to there service manager that nothing needs to be paid. Then she said ok. Some one will come the tomorrow to do the job. Today is 18th July and nothing has been rectified. There service manager is disconnecting my call. Just unable to understand how long should I wait before I go legal against these people. This is real harassment.

I bought a faber 3 burner cooktop which is not working properly since day 1...it has been just a year and the metal portion of 2 of the burners has started melting...it is giving me a lot of trouble while cooking...please help... immediate attention required..we are suffering a lot...

With ref. to above I made a complaint to your customer care ( Ref. Docket. no.[protected] dtd. 14/06/2014) as per existing AMC with you (.) But sorry to inform that till date no response is received for clanning of chimney (.) An early action is requested(.) Asis Bandyopadhyay, Flat no.2G, 2nd floor, Basu Build Apartment(Sanchari), Canal side road, Garia, Kolkata-700084 Mobile no. [protected]

Refer to my Previous written complaint over email. dt. 10.04.2014. In this regard I want to mention that today on 17.06.2014 your Bhopal Service Centre Executive have misbehaved me overphone for repair of my Faber 30-CT-Ai-Crystal Gas Cooktop. Following persons have misbehaved me over phone and asking to pay Rs.6000/- for lodging boarding travelling and parts.The cost of this cooktop is approx rs.6000/- Bhopal Service Centre Technician Wahir Mobile No. [protected] and other [protected] have misbehaved me over phone. And after use of this product within 3 months the burners are getting band's. I am regularly contacting to your dealer but your dealer have told me that your dealer cannot give any Service. For Service of this product contact to Toll Free number of FABER. Till date neither service is given by faber nor repaired my cooktop. Your bhopal service centre have challenged me that your faber cooktop never will repaired. Your Bhopal Service Centre Executives and mechanics are loosing the reputation of Faber. I am filing this case in consumer court. I want to know which types of services are giving your company. With Regards. -- R.K.AGRAWAL KATNI (MP) - 483 501 Mobile : [protected]

i have pruchsed faber chimnay four years back . the chimney soesnt work as it should be from the day it is installed . executive visited everytimes calls for as if they are honest and repaired it . but i believe it may have some techinacal or may be its part should be checked. there is no help and reply and also i have not recieved m whole life warranntee and gaurantee car . i have posted the card requiring details already times back. i nees immediate reply or i am forced to function frther as i am now having big trouble with chimney. i will be grateful .

Its been 2 years had bought this cook top looks very beautiful. last week all of surprise night 2am the glass bursted and glass scattered all over the kitchen.
Customer care are saying: if 100 of of 1000 happens its common and replacement will cost Rs 2000+.

The most important factor here is safety as it involves gas i dont know how governament has given them ISI mark

Even though i could get it repaired i would like to dispose it fearing safety.

For all who care for your life or lives of your precious family members. PLEASE DO NOT BUY ANY FABER PRODUCTS.
they are not safe and just cosmetically decorated. RAVI GUPTA THE MD and SUNIL MEHTA are Andersons in making just like union carbide
There numurous complaints related to the same

April 22, 2014: I called the Faber customer care helpline to lodge a complaint. The auto ignition of one of the burners on my Faber cooktop was not working. I was told that my docket no. would be texted to me immediately and a technician would visit me within 24 hours. I received no message and so I sent an email to the Faber customer care ID. I had written: "The auto ignition of one of the burners on my Faber cooktop is not working. I called the customer care helpline today (April 22) to book a complaint. I was told that my docket no. would be texted to me but I have not received any message yet. Please confirm whether my complaint has been registered." I signed off with my name and mobile no.

April 24, 2014: I received the following email: "We are in receipt of your e-mail regarding the problems being faced in the product. At the very outset please accept our apologies for any inconvenience caused on account of our products or services. With regards to your mail, Kindly share your contact details with us. Assuring you the very best in services and look forward to your continued patronage." I immediately replied, pointing out that I had mentioned my mobile no. in my last email (which I quoted again) and that no technician had contacted me yet.

April 25, 2014: I received 2 calls from 2 different service centres claiming to be Faber's authorised servicing agencies! Both insisted they had received the complaint. So now I had a problem of plenty. Both promised to send a technician the next day

April 28, 2014: After 3 days, one of the agencies (SS Enterprise, Garia) finally sent a technician. The other had not followed up after the first call. The technician replaced a "broken part" and charged me Rs 540.
But the same problem recurred a few days later.

May 5/6, 2014: I called SS Enterprise and told them that the same problem was back barely a couple of days after the technician had replaced the part. The lady who took the call noted down my details and said she would send a technician

May 22: I called up SS Enterprise once again and said it had been a fortnight since my last call and no one had called up/visited. This time a man took my call and he promised to send a technician the next day.

May 23: I called up SS Enterprise to give them a reminder and the man once again assured me the technician would visit around 5.30pm-6pm

May 24: I called up SS Enterprise once again to say I was still waiting for the technician. A woman took the call and told me my complaint had been closed! I was alarmed. After much questioning and argument I realised that they had not logged a complaint at all after my call on May 5/6. I was told that I would have to call up the customer care helpline, only then would the call be logged. When I told them that I should have been informed about this procedure on my first call itself instead of being give false assurances, the lady refused to admit any fault. Finally, she said she would log the call on my behalf and send someone by May 26.
I had by then learnt enough so I called Faber customer care helpline and briefed the entire problem to Praveen (who identified himself as a supervisor). I was given a complaint code[protected] and promised the technician would visit on May 26.

May 26: I called up the customer care helpline and was told technician Gurushankar would visit me the same day.

May 27: I called up the customer care helpline again to say I am still waiting for the technician. The lady couldn't give me any explanation for the delay but promised to escalate the matter and ensure a technician callback the same day.

I am still waiting for action.

Sohini Bhattacharya

We went our family marriage on Feb 10 2014 at aruppukkotai
door is locked for three days. Feb 13 2014 chimney is automatically burns out,
neighbours are informing us. We immediately call our electrician to asked brake
the door remove electric supply.

Feb 13 evening we call local service centre registered a
compliant, service engineer came take photos and remove the burn chimney they
told we call back on Feb 15 afternoons we give the solution for this case. But nobody
not yet called so many times we try to call toll free number and local service
centre result is zero. Our total house damaged by smoke.

NOTE: CHIMNEY CLEANED ON DEC24 BY LOCAL FABAR SERVICE CENTRE, MADURAI.

Hello
I have purchased a 2/3/4 burner cook top on the 27 th of feb and ur person has also visited my place to do the necessary installation and fittings for which i have paid him rs 200 but today when we were doing the cooking on this burner all the low flames which when turned anti-clock wise for low use do not turn low they all are high and even their is air and gas on off on the all the burners is this the type of work u people do i will give this in the media as i cant tolerate this negligence on your part so pls do it or refund me the money or exchange this with a new one as i cant see my food which burns when kept for cooking on the burners with low flame who is going to deal with this is it faber or do u want me to give a local complaint against faber pls reply

This is to bring to your attention that I am a very disappointed customer of FABER. I had purchased new brand Faber In-build Oven on 12th September 2013. Right from the day of installation, I have been facing issues with the Oven with regards to food getting burnt.
I have lodge complain of 26th December 2013 regarding this to Faber service Center and the complain number is mentioned in the subject line.

Model: FBIO...

We have bought Faber 4 gas burner for our home 3 months ago. Within 15 days there is gas leaking problem and the the associated pipe structure catches fire now . Several calls have been made to the toll free # [protected] and there is no response from them.We have complaint many times to the dealer from whom we have bought and he is not showing any concern. The name of the dealer is Mr. Advani, Jaipur, Rajasthan. And several calls have been made to the Jaipur service centre also and they are not showing any concern too. Mr. Bhuvnesh is the service centre manager here.Its been 3 months from now we are facing the same problem again and agan We are very much unsatisfied with the quality that was promised, its same like some local item that has been given to us. My complain no. is [protected] and its my 10 complain within 3 months. I wll advice everyone to not to buy faber products. and will tell 25-30 people more to not to buy faber product. I also adviced my architecture to not use any faber product.Kindly investigate the matter on urgent concern as we are very much troubles by the service and guide us otherwise we have to go to Consumer Court for the defected piece sold to us in the name of faber. complain No.- [protected] My contact detals- Hem Prakash Aagarwal, [protected]. Hope to hear from you soon.

I earnestly request all citizens to BLACK LIST FABER and do not buy FABER PRODUCTS IN INDIA. For installation of gas Stove they want to charge us RS200. What is the work just to push one tube in. The seller does not informs us of such hidden charges. So please do not get looted by an Italian company in our own country.

Dear Sir, I was purchased a Chimney of your company( Date of Purchase: 26/06/2007, Model: MARS 750, Dealers Name: Space Interiors, Patna, Bihar). As per the company contract, you as a company given me a LIFE TIME WARRANTY CARD (Card No.PTN- 24024) in this particular model, which I am having still. Now issue is, from last 3 to 4 Month my Chimney is not working & I was registered TWICE time complain from my registered phone no. [protected] in your toll free no., they given me the complain no. with the commitment of next 48 hour servicing, But no One Attend the Complain/Post Sales Service. You also check this in your end. I never expect being a company like Faber Heatkraft given me such a response. Now being a Customer Right which I am having through you, I am again requesting you Pls. Attend my Complain next 1 week otherwise I shall move for the possibility o[censored]NSATISFIED CUSTOMER. Regards, Shailesh Tiwary 303, Sumitra Enclave, Road NO. 8b, Rajendra Nagar Patna-800016 Bihar Mob. No. [protected]

I have bought a Built in Microwave FMW300AXCXS from Shubh Enterprises, Casa Intalia East street, Pune... After the product was delivered we realized that 2 trim steel plates were missing. Thus raised a call with customer care on the toll free number and a complaint number [protected] was generated. I also called the above distributor and they said its not come from the company itself.... The Customer Care sent technicians twice home to survey the microwave who also took pictures as a proof which clearly stated the condition of the box/carton in which the micro wave was delivered. I was promised there delivery of the trim plates date after date which are as follows: 1st date 30th August 2013, 2nd date as 5th Sep 2013 and next was 10th Sep 2013. I tried calling up Mr. Suhas Joseph several times to put a light on this issue and get the process accelerated to close the call. However he to seems to be to busy.... I don't think its the matter to be escalated to the senior management...

I had purchased Faber Chimney at Surya Home Appliances ,Chennai -600018 on 25/07/2013 vide bill no.8180. Model No.LTW91060. Initially the dealer informed the price as Rs. 9,800/ after discounts. In spite of our repeated requests the dealer did not reduce the price and finally billed it for Rs. 9,800/. Accordingly invoice was raised for Rs. 9,800/ after receiving the cash with the promise to deliver the equipment next day.
Next day the dealer didn't deliver the equipment as promised and on our enquiry we were informed by the dealer that the actual cost is Rs. 11,200 and not 9,800 which was wrongly billed by him and asked us to pay the difference of Rs.1,400. He refused to deliver the equipment. As we had no option we had to pay the difference amount of Rs. 1,400 by cash vide bill no. 8183 and the equipment was delivered. To our shock we have seen advertisements in the leading dailies the same equipment priced @ 8,990.
This is nothing but cheating the innocent public and looting the money. Hence we request you to interfere in the matter and arrange for the refund immediately. Failing which appropriate action will be taken.

I purchased a Lifetime Warranty Faber Chimney a few days back for my new home. 10 days of operation and its motor got burnt. Complaining to the service center, they are taking it lightly and responded as if my chimney is 1 year old. I cant afford even a single day of chimney-less cooking as my new home interior is too costly. 15 days have passed and they have responded only once and I am still with no fix from their side. The warranty card is sent by the company only after sending the duly-filled registration form from customer side and that too after 1 or 2 months. So without the warranty card, my chimney is sort-o[censored]seless.

No wonder why this can afford to have a lifetime warranty tag. They never respond to its complaints!

Hi,I have purchased faber chimney solaris 1000 plus faber cristal 40ct stove on 18.9.2012, from faber panorama ameerpet hyderabad,phone no.66368930 . and mailed the coupan withen 15 day .but yet to get lifetime warranty card.also my gas stove knob is very loose,do send your authorised service man to the earliest.
my address--- Ashok patel
House no.3121 m.i.g. phase -2
b.h.e.l vidyut nagar, r.c.puram
HYDERABAD 502032

For servicing my Faber Hob and Chimney , I have called M/s Smart care, , Tambaram (authorised service centre)Pbone No. [protected].One mechanic by name Mr.Sivanesan came and serviced the appliances. But he could not open one of the screws in a small burner. So the bottom of the hob could not be cleaned. While cleaning the burner one of the electrical flickering of the small burner went out of order.But I have paid service charges of Rs.550/- vide Receipt No. 5172 dated 27.3.2013 since he had assured for the rectification next day.But nobody has turned up for several days. I have contacted the Dealers in Tambaram ' M/s Shanmugha Ceramics from whom I have purchased the appliances. They have contacted Mr. Rajesh , the authorised Faber Company person.He has assured that it would be rectified
immediately. Eventhough 20 days gone nothing done. I have contacted both the Smart care and Mr. Rajesh several times. But so far nobody turned up till date.

We bought a new dishwasher Faber WQP12-9319 from the dealer/service provider Surya Home Appliances Alwarpet, Chennai 600018 in Dec 2010 and had it installed in our apartment in Jan 2011. Very soon problems started in operation and the inside baskets and parts began to rust. We complained to their Complaint service Centre in Pune Complaint No [protected] dt 7.11.2010 and after several phone calls to Surya Home Apps as well as Faber Service...