Faber Complaints & Reviews

Sir,
i'm from ulhasnagar town had complained to AUTH.SERVICE PROVIDER "LUCKY ENTERPRISES"
G-48,JOGILA MARKET, T.M.C BUILDING, UTHALSAR, THANE(W)
the above servicer provider is just simply IGNORING our calls and just giving FALSE excuses for not coming
we have complain on 4/8/2011 and promised to visit on 5/8/2011
kindly arrange to solve our problem as soon as possible
thanks

I faced a recent issue with Faber Service Centre last week when a technician came to clean the Faber electric hob (chulha) in my house. He pointed out that two spare parts were missing from the hob and should be taken by the technician who came previously to service the hob. The parts were the ones required for the electric circuit - a generator and a switch - and these cost about Rs. 1000/-

I called up the service center Manager, Mr. Martin ([protected]), right away and informed that his previous technician who had come a few months ago had stolen the hob parts. I didn't have the bill as that service was done about 6 months ago. I urged him to look for the record in their system by using my name, number and location. The manager very casually said that if there is no bill it is difficult to find the guy because it will take too much of their time and effort to look up their records and get the technician's name!!

Nothing has been done by the company to resolve this issue. I DO NOT trust them anymore and find them highly highly UNPROFESSIONAL for not taking responsibility for the loss caused to me as a customer!!

I am furious at this manager and want him to realize what an a*****e he is being by casually ignoring the issue!

Sir,
The wires of the chimney got burned,for which a complaint was made on 29/6/11. Mr. Asif from Adinath enterprises (Service centre of FABER HEATCRAFT)checked it and detected it as only replacing the wires of the operating button & the motors were OK. The next day he took the chimney to the SERVICE CENTRE, and got back the chimney in few hours, BUT WITH THE MOTORS REPLACED with the DAMAGED ONES.The chimney was not working after repairs. I personally went to the service centre where i was told to buy the MOTOR for 3000/- or exchange the chimney for 8500/- by the senior technician Mr. Manoj Tiwari.
Kindly look into the matter as early as possible else face legal consequences.
S.C.Udeshi

Dear Sir/Madam
This is regarding chimney spares not receiving from my trader or company after remainding several times.
There are some parts like filter need to be changed in every halfyrly for sustaining of chimney efficiency and make it ready in all times.
But the matter of regreat, i bought this from Krishna electricals, ambernath-west, phno no-[protected] in
2010 and they committed me you can get any parts for replacement at any time.
I am following up for such parts since long times and finally the trader giving me false committment every time.sofar , chimney parts not yet changed and the gradually chimney efficiency got detoriated.
Now the time i been dissapointed with the act of trader and helpless.
So kindly request you help me out and suggest me for next future course of action.

Thanks&regards

D.N.PANDA ,MOB-[protected]
DIAMOND-A, FLAT NO-304,
KAILASHNAGAR,VADAVALI SECTION
,AMBERNATH-EAST,THANE-421501

We bought brand new Faber Microwave Oven in Nov 2010. After some days o[censored]se we realize that it does not switch off if we keep timer more than 2 min. We need to do hard disconnect. We have register compliant( Compliant Number is[protected] on 23rd Feb 2011. So far we have few tech people visited the site and told us front panel is faulty need to be replaced. Talked to area manager few times, every time I call they say we will send somebody to see the issue. Till date we have not got the issue resolved.

I purchased Faber chimney and hub in 2003. The product was regularly serviced by a company in Bangalore till few years back. The service was changed to Vikrant Enterprises (Ulsoor, Bangalore) after that. One month back (June 2011) they came for service of both Chimney and hub. They had broken some of the screws connecting the hub burner and they promised replacement within few days. It is more than 1 month now and despite repeated calls to them, they are not coming to replace the screws broken by their engieers. It is a pathetic service and I am not sure how to get this fixed now.

Regards,
Sriram

dear sir,

can u help me to get the defective gas stove replaced from Faber, the poor quality of the product has not been accepted by Faber, delhi during the warranty period of initial 12 months. right from the date of purchase i had faced problems in this gas stove and faber just serviced the stove for atleast 6-7 times.

seeing their response, i lost faith in the product and its quality. however, on someone's advice i took up the issue through their website, the response is here in the trailing mail. as per their advise, i lodged a complaint on their toll free customer care, the complaint id given was [protected] dtd 20.06.2010. subsequently, the gas stove was inspected on 26.06.2011 and the technician declared that 3 burners/mixing tubes out of 4 needs replacement, and due to non availability of the spares he will come later within a day or two.after alomost daily follow up over telephone with their service manager in delhi, they took almost 7 days to revert back with spares at my home and surprisingly demanded money for replacement of defective parts. i was under the impression that since the product is defective and i have got assuarance from their corporate office, faber shall be replacing their defective parts at no cost to me.

finally, i decided to refuse the repair on chargeable basis and hereby resorted to seek your kind intervention/help in this regard.

it is requested to please advise me further course of action.

with warm regards,

sanjeev tyagi
mo-[protected]
indirapuram, ghaziabad (up)-201010

Dear Sir,

I have worked with A.W.Faber-Castell (I) Pvt. Ltd., Daman as a Sr.Store Officer. I have relieved from company on 19th August 2010 and submitted my PF form to company for authorised signatory on 12th November 2010.
After continuos follo-up my PF form is still not submitted to P.F. Office

Request you to kindly look into the matter and do the needful at the earliest

Thanks,

Niraj Patel
Mob. [protected]

Since we have purchased Faber hob, the LPG consumption has risen considerabelly. Earlier a cylinder use to last min 45 days and now (since last 3 refills) the cylinder has lasted only 15-18 days. There is no LPG leekage which is also confirmed by the fact the there is zero LPG smell. We have raised a complaint on the helpline number and we were promised of service would be available in 48 hrs, but there has been no responce since then. Please help.
Regards
Sanjeev Khera
[protected]
[protected]

We have called the faber person for service in the first week of june to service our chimney. From then till now, we have made many calls and the standard reply we get is , " I will come in a day's time". till date they are not bothered to service the chimmney

Want to get chimmney serviced.

Sir, i had purchased faber chimney during year 2007. This is a hopeless product, having poor quality and applications according to manual.The product is very hopeless, not working properly due to poor suction quality. Smoke is not being sucked as per norms.
Company is befooling customers by giving false life time warrenty.While customer have to pay rs 400/- to company engineer on every visit.Company charges for every replaced part. What type of warrenty it is? It is not understood. Now this is a asset for us to continue with it unnessarily due to life long warrenty awarded by company. The look of chimney is attractive but result is very poor. I have purchased a asset which has no use.However, i have wasted rs 13500/-

A.K.Khanna

The Faber cooktop purchased by L.P.Rai ,DGM of State Bank of iNdia, staying in B- 8, GF , Lajpatnagar , New Delhi was repaired by technicial of Frankie Faber vide Service note no, S 2340 dated 6 Juna 2011 and charged Rs. 701/- for teh same . Since technoiician left it is not working properly. Several calls made to teh technician at the no. given in service note it is not attended. It is really bad customer service from wold leadr in cook top and other cooking applinaces company. Pl. send teh technician immediately to attend complaint.

I had bought a Faber Gas burner GB 40 MT Sr. No. H[protected] on 30th April 2011 through our Kitchen contractor(Mr. Jayaprakash) from Sampurna Enterprises-Bangalore. As the kitchen was not ready we commisioned the burner only in the first week of May. We found the following 2 problems on this burner.

1)One of the burner was not getting ignited. 2) On the other bigger burner, flame was not coming on the inner diffuser.

We complainted to Faber on 11th of May - complaint no. [protected] dated 11/05/11. A technician(Mr. Abraham) came after 3 days and set the first problem right. On the second problem, as he was unable to solve, he went back saying that he will talk to his senior and revert back. He also indicated that the perticular burner may have to be replaced.

Almost a month has gone by with out any response from Faber. I talked to faber Bangalore servicing department - Mr. Karthik on [protected] and Mr. Mani on [protected]. But so far no result.

We are not able to use this burner as the inner diffuser emit gas without burning and as a result the accumulated gas burns suddenly with a bang. This could lead to a major accident.

Please do the needful at the earliest.

Thanking you

Satish Shetty ([protected])

I have purchased a Faber Chimney from Sekar Stores, Ambattur on 8th May, 2011. I was assured of installation the next day. But till date installation has not taken place. I have been contacting Sekar Stores and also Faber's office at Chennai. Both the manufacturer and seller commit that the installation will take place either today or tomorrow. But nothing is happening. I am frustrated and has been put to lot of mental agony. I even prefer to return the unit if installation does not take place by tomorrow. I have also registered a compliant and the compliant no.is [protected]. The compliant was registered by Mr.Kunal today in their call center at Pune. I have also spoken to their Chennai office at 45128497 many times and their response it totally unacceptable. Every time I call them I have to furnish all my details and they will say we will send our service person. The manufacturer Faber should answer when they want to sell the chimney why don't they have enough people to do the installation / service? Their dealer should tell how much time it will take for installation of the unit sold. I would like to have resolution to my vexed issue of installation of the Chimney or else they should take back the unit and return me the money.

D.Thirugnanam,
Plot No.3498,
Block No.VI,
Tamil Nadu Housing Board,
Avadi,
Chennai - 600 054
Mobile: [protected]

2 NOS OF BLASTS HAPPENED IN THE FABER KITCHEN HOBB IN THE PERIOD OF 10 DAYS.
Date of Purchase 26-6-09, Dealers name Kitch- in-World, Model no. of Hobb is FUSION 46555P, serial no. [protected].
The first blast happened on 5-5-11, after which the first complaint was lodged with the dealer and we came to know that the dealer has shut down his operations and he is no more dealing with the faber hetakraft products and given the contact no. of Mr. Sachin who is sales executive of Faber Haetkraft Distributor situated in Okhla. After that when we contacted the distributor at the given no. the distributor further given the no. of some local service personnel who does not seems to be authorized to carry out the service of the hobb, and then the complaint was attended on 11-5-11, and the service personnel assured that the complaint has been attended, repaired the hobb and there should not be any problem in the future. TO our shock and dismay the another blast happened on 14-5-11 and the complainant was busy cooking for the family when the incident happened and there was blaze coming underneath the hobb and kitchen cabinatry and the complainant Mrs. Anita Bhayana suffered burns on the feets and legs, the salwar kameez and duppatta she was wearing caught fire and she screamed for help and she was lucky that other family members came to rescue her from the flames, and some how switch off the LPG supply, other wise god would have known the consequences. the complainant Mrs. Anita Bhayana was immediately taken to the doctor as she suffered burns on her legs and feets and was lucky enough that she was safe.

Further being the family member I would like to ask that is the company is not bothered about such incidents after the sales of there products, is company is not liable to provide some trained and authorized service personnel to attend to the complaints of such nature where the highly flameable dangerous product like LPG is involved, and what is the reassurance of the fact that the same thing does not happened again.

Further I would like to add that the company like FABER HEATKRAFT and its products should not be used by the consumers and should be banned from the INDIAN market with the immediate effects and the strict action should be taken against the complaint of this nature, as this is the matter of deep concern and life of the people, using FABER products.

I had bought a Faber chimney and a cook top on 20.04.2011 and got it delievered to my house on 24.04.2011. Got it installed on 26.04.2011 and found that cook top is not functioing properly.
Registered a call on 27th April 2011 and got no solution to my complaint after daliy (3) reminders.

If this is the kind of service they provide in starting, what about 1 year later.

I want to replace the products.

I had purchased a 4 burner cooking gas stove of the Faber company and within days noticed that the gas was leaking. I made several complaints, considering that the gas stove was still under a year's warrantee and many technicians came and without thoroughly checking said that the gas stove was fine until one day a technician told me that the product was defective and he will fix it. I insisted that if the product is defected and still under warrantee then he should replace it, especially because the gas has been leaking which is very risky. The technician was rude and shouted at me so I called up the Faber company and told them about what was happening and the sweet lady on the phone suggested I put the complain in writing.
A few days later, a got a call from a man called Shailendra from Abhinav Enterprises, saying that usually they do not replace any product (defective, life threatening or not) but because I had put in a written complaint, they would replace it in December 2010.

The same rude technician who screamed on me came with a dirty greasy standby cooking gas and took the one I had purchased.

Today, its the 4th of May, 2011, I had written an email to Faber in March but didn't get a reply back from them and their call centre reps have said that they have registered my complaint and shortly I will hear from Abhinav enterprises who are responsible for sending me the new gas stove.

Now, I am wondering whether I will ever to hear from Faber or not?

I bought a 3 burner glass top Crystal Faber Hob last January (17th Jan.2010). I got a call from a one of the service associate of Faber to service the hob in the month of Feb.2011. Incidently, I had the following problems, when they called. So, I asked them to service the same.

1. Flame was spreading on to the plates below the burner.
2. The flow of gas in the bigger burner is not proper and suddenly goes off when the knob is on.

One person by name Vijayakumar attended the problem. He doesn't even know how to dismantle the hob. When he left, I could see that the knob was stuck because of some solution he dropped in it.

Then I gave a complaint to Hi-Care (customer service of Faber Heatcraft). He completely dismantled the hob and did the servicing by replacing the knob. When they dismantled the hob, they were unable to unscrew the knob from the pipes and hence damaged the pipes. To arrest leak of gas, they fixed it up with some glue. Now, the knob is working but created another problem that I am unable to minimize the flame. It burns with the same intensity even if the knob is turned for minimum flame. The other problems still persist (flame spreading on to the plates below the burner and flow of gas in the bigger burner suddenly goes off when the knob is on).

They when I called up the Faber Customer Care Number, they directed me to Smart Care (Another Service associate of Faber). They came and dismantled everything and said the pipes has to be replaced and they would charge Rs.1000/-. I still said ok because I bought the Stove for around Rs.6,000. But they didn't turn after that. After Frequent follow up, I could only hear that there is no stock of those spares. I even wrote an email to Faber Customer Care Directly, but in vain.

I am completely unhappy with the service and the way things have gone.

I am choosing this as my last resort to sort out the issue.

please give the specification with IS of material used for various parts of the chimney CF 601 SS. i have purchsed recently 6 chimneys. I want to know the details. i am chasing your dealer since last two days but i am not able to get these. Should i take the legal shelter.