Faber Complaints & Reviews

I have raised a complaint at Faber Heatkraft customer service center on Feb 7, 2011 via toll free number[protected]. The request was to replace the top glass of the chimney which got broken during our cleaning and handling. The replacement was a paid service which I agreed as it doesn’t come under warranty.

Inspite of multiple followups with the customer care and the local service stores, I have not got the service. The seller...

hi ...
never believe the product of their brand or other features.. the companies are keen in selling the products.. dont bother customers for after sales service.. its just a 3 DAYS BEFORE I BOUGHT A new faber chimney. the service is VERY POOR IN INSTALLATION ITSELF. the STAFF THEMSELVES DONT KNOW HOW TO FIX IT.. AND MAKE A DEFAULT INSTALLATION. me after finding the fault , logged a complaint again.. but they blamed as if the fault...

Hi Consumer Forum,

We have the FABER BAFFLE CHIMNEY with Model No - CLEO 700 LTW BK & we have LIFE TIME WARRANTY CARD with Card No - PNQ 0974009.

It is not working & complaint was done 60 days before Approx. My complaint no is[protected] & we have talked many times to Customer Care, Manager ([protected]) & Service Manager ([protected]) but result is nil & we are suffering a lot.

I...

We have been calling the service centre of faber india pune since last 30 days for repairing of the hob purchased from them, but their service centre is not sending the technician and always doing the false promises that the the engineer will be coming shortly.

regards

pradeep naredi
[protected]...

I have purchased one Faber SS chimney at a cost of Rs.8,000/- from M/S Viveks, Fort Station Road, Trichy on 9.1.2011. At that time the sales representative has informed that within a day or two, persons from service center will come and install the same in my residence. she also informed that the bulbs in the chimney, which was not functioned, will be rectified at the time of installation. But the installation people came and completed partial...

I had purchased Faber chimney and hob and getting it serviced through M/s Vigneshwara Enterprises, Ulsoor, Bangalore (Ph.[protected] regularly. Since last 2-3 services, we are facing some or the other problems in the hob after 2-3 days after service. Recently, I got them serviced in December 2010 and after 2-3 days, two burners were not working properly. This may be due to the work done by inexperienced service personnel. In spite...

FABER is very Bad company. And one of the famous dealer/Showroom LOTUS in Indore is worst then FABER. They gave defacted 3 burner cook top/ stove with purchase of Chimany.

The burner rings are not good , there rubber are of low quality which get loose on heating. And burner also does not work properly.

Inspite of folowing since 5 months they are not ready to change it. And now when we sent back the product they...

28th Dec'10
Bangalore

To The Manager
Customer Service
Faber, India

Sir,

Please note I purchased a 3 Burner Faber Cook Top from your dealers "Sterling...." in Dr.Rajkumar Road, Rajajinagar, Bangalore on the 4th Nov'09 ((Cash Memo No.: 997).

The rubber profile on the sides were loose on purchase itself but I did not think too much about it...

I have purchased Faber 3 burner cooktop ( 2 indian + 1 italian burner) and since begining that cooktop has problem with one indian burner. This is almost 2 years now but still problem is not resolved and Faber services are worst. They are not at all professional and there staff is full o[censored]nskilled people. They are aware of products for which they are providing services.

There administrative staff are having all skills to fool...

We had purchased glass top 4 burner 2 years back. I am listing out my problems in order:

1. Firstly auto-ignition stopped working
2. Front burner deformed and cannot be used
3. Glass top paint started pealing
4. Most imported when your using any of the burner , the flame goes of and you can smell gas leaking

I had lodged a complaint with faber customer care on 01-dec-2010 and after so...

I had approached the company H.R in the month of 26th of May 2010.From there on it was a big drama on their part saying that my P.F was on the way.Again in the month of July Iwas called and the H.RDept. told me that my form was lost and again they told me to resend it.It is know the 10th of Dec..still they are playing the fool with me.I would like to take this matter to the highest level and mind ou these people are players who think no end...

I had purchased a FABER brand electric chimney under life-time warranty scheme. Now the chimney is not running. I have tried to connect their dealer cum service center at Raipur over Ph. no.[protected], but even after repeated dialing, no one is lifting the phone. I then talked to the owner lady of the establishment over mobile, but she expressed inability to note down the complaint until Tuesday(07/12/2010) saying that she is outstation...

My name is Murali and I am from Chennai. I am customer using Faber Hob and chimney at my residence for the last 5 yrs.

I had lodged a service request to your chennai office (Smart Solutions) vide complaint no SK0252 a week before diwali. The service request was attended to by the technician couple of days before diwali (Nov 3). The request for service was lodged since 2 of the burners in the 4 burner hob was not burning properly....

FROM
Y.SHOUKATH, ADVOCATE,
63, KATCHALESWARAR AGRAHARAM STREET,
IV FLOOR, CHENNAI-1.
MOBILE: [protected].


TO
THE MANAGER,
CUSTOMER CARE,
FABER INDIA LTD.


SIR,

I PURCHASED A TWO BURNER FABER GAS STOVE IN DECEMBER 2007. LAST MONTH IT DEVELOPED PROBLEMS. A FABER ENGINEER SAID THAT BURNERS NEED TO BE REPLACED AND WOULD BE DONE IN TWO...

I brought a Faber Chimney on 5th Nov 2010. Faber promises to install such appliances within 24 hours, but even after waiting for 4 days, I'm not getting any satisfactory response from service center. Every time I got just assurances for a quick service which were no more than lame excuses.
After continuously bugging the technician since then he promised to come at 12:00pm and then come at 7:00pm and started demanding unusual...

Dear Friends,

I had recently bought a kichen appliances of FABER HEATKRAFT make for around 15,000 Rs from this dealer who made some good sales talk initially till the time the full money was paid and later changed completely. The product is full of issues as it is most likely a defective peice and this guy says that talk to the company as his job is over once he sold the product. I think in the era when service standards are...

Dear Sir(s)
In the year august-2006,an half page Advt was appeared in a Local Hindi daily,"Dainik Jagran" for sale of Electric Chimey ,make "FABRE"model:2740BK,Looking into the Advt.I contacted over Phone,the Authorised Dealer named in the Advt.M/s: Asian Traders,117/N/47,Indradeep Complex,Kakadeo,KANPUR,Mob.Nos.[protected] &[protected]. The dealer sent his Mkt.Executive Mr.Rajesh Gupta at my Residence. I booked...

I have purchased a Stove Hop of Brand - FABER on Sunday 19th Sept 2010.
I am sorry to mentioned on the site - that the same is having ignition problem and I registered the complaint immediately with the call centre ( tel:[protected] Call Number - 176840
Unfortunately the engineer who visited could not do much about it and confirmed that the other engineer would come and resolve.
The other so called engineer returns 2...

I purchased Faber stove and Chimey

After a weeks usage of Stove, Gas leakage started.
I complained with chennia customer care atleast for 20 times.

Finally onc guy came and told he dont have spare to fix.

Then again followed with the by making some 10 calls.

But still the problem exits.

Never ever thing of FABER in chennai....

I, Mrs Simran Dialani, bought Faber Built in Hop Gas Burner, from Vijay Sales, Thane, last year. I found that instead of Gas consumption that was previously 30-35 days per cylinder, reduced to 20-22 days with this faber hob. sorry to say this after repeated calls to your customer care, the problem was yet not solved at all. Can you please look into this matter urgently as we are losing heavily in consumption. Hope you will keep the "Customer...