Faber Complaints & Reviews

Sir, i had purchased faber chimney during year 2007. This is a hopeless product, having poor quality and applications according to manual.The product is very hopeless, not working properly due to poor suction quality. Smoke is not being sucked as per norms.
Company is befooling customers by giving false life time warrenty.While customer have to pay rs 400/- to company engineer on every visit.Company charges for every replaced part. What type of warrenty it is? It is not understood. Now this is a asset for us to continue with it unnessarily due to life long warrenty awarded by company. The look of chimney is attractive but result is very poor. I have purchased a asset which has no use.However, i have wasted rs 13500/-

A.K.Khanna

The Faber cooktop purchased by L.P.Rai ,DGM of State Bank of iNdia, staying in B- 8, GF , Lajpatnagar , New Delhi was repaired by technicial of Frankie Faber vide Service note no, S 2340 dated 6 Juna 2011 and charged Rs. 701/- for teh same . Since technoiician left it is not working properly. Several calls made to teh technician at the no. given in service note it is not attended. It is really bad customer service from wold leadr in cook top and other cooking applinaces company. Pl. send teh technician immediately to attend complaint.

I had bought a Faber Gas burner GB 40 MT Sr. No. H[protected] on 30th April 2011 through our Kitchen contractor(Mr. Jayaprakash) from Sampurna Enterprises-Bangalore. As the kitchen was not ready we commisioned the burner only in the first week of May. We found the following 2 problems on this burner.

1)One of the burner was not getting ignited. 2) On the other bigger burner, flame was not coming on the inner diffuser.

We complainted to Faber on 11th of May - complaint no. [protected] dated 11/05/11. A technician(Mr. Abraham) came after 3 days and set the first problem right. On the second problem, as he was unable to solve, he went back saying that he will talk to his senior and revert back. He also indicated that the perticular burner may have to be replaced.

Almost a month has gone by with out any response from Faber. I talked to faber Bangalore servicing department - Mr. Karthik on [protected] and Mr. Mani on [protected]. But so far no result.

We are not able to use this burner as the inner diffuser emit gas without burning and as a result the accumulated gas burns suddenly with a bang. This could lead to a major accident.

Please do the needful at the earliest.

Thanking you

Satish Shetty ([protected])

I have purchased a Faber Chimney from Sekar Stores, Ambattur on 8th May, 2011. I was assured of installation the next day. But till date installation has not taken place. I have been contacting Sekar Stores and also Faber's office at Chennai. Both the manufacturer and seller commit that the installation will take place either today or tomorrow. But nothing is happening. I am frustrated and has been put to lot of mental agony. I even prefer to return the unit if installation does not take place by tomorrow. I have also registered a compliant and the compliant no.is [protected]. The compliant was registered by Mr.Kunal today in their call center at Pune. I have also spoken to their Chennai office at 45128497 many times and their response it totally unacceptable. Every time I call them I have to furnish all my details and they will say we will send our service person. The manufacturer Faber should answer when they want to sell the chimney why don't they have enough people to do the installation / service? Their dealer should tell how much time it will take for installation of the unit sold. I would like to have resolution to my vexed issue of installation of the Chimney or else they should take back the unit and return me the money.

D.Thirugnanam,
Plot No.3498,
Block No.VI,
Tamil Nadu Housing Board,
Avadi,
Chennai - 600 054
Mobile: [protected]

2 NOS OF BLASTS HAPPENED IN THE FABER KITCHEN HOBB IN THE PERIOD OF 10 DAYS.
Date of Purchase 26-6-09, Dealers name Kitch- in-World, Model no. of Hobb is FUSION 46555P, serial no. [protected].
The first blast happened on 5-5-11, after which the first complaint was lodged with the dealer and we came to know that the dealer has shut down his operations and he is no more dealing with the faber hetakraft products and given the contact no. of Mr. Sachin who is sales executive of Faber Haetkraft Distributor situated in Okhla. After that when we contacted the distributor at the given no. the distributor further given the no. of some local service personnel who does not seems to be authorized to carry out the service of the hobb, and then the complaint was attended on 11-5-11, and the service personnel assured that the complaint has been attended, repaired the hobb and there should not be any problem in the future. TO our shock and dismay the another blast happened on 14-5-11 and the complainant was busy cooking for the family when the incident happened and there was blaze coming underneath the hobb and kitchen cabinatry and the complainant Mrs. Anita Bhayana suffered burns on the feets and legs, the salwar kameez and duppatta she was wearing caught fire and she screamed for help and she was lucky that other family members came to rescue her from the flames, and some how switch off the LPG supply, other wise god would have known the consequences. the complainant Mrs. Anita Bhayana was immediately taken to the doctor as she suffered burns on her legs and feets and was lucky enough that she was safe.

Further being the family member I would like to ask that is the company is not bothered about such incidents after the sales of there products, is company is not liable to provide some trained and authorized service personnel to attend to the complaints of such nature where the highly flameable dangerous product like LPG is involved, and what is the reassurance of the fact that the same thing does not happened again.

Further I would like to add that the company like FABER HEATKRAFT and its products should not be used by the consumers and should be banned from the INDIAN market with the immediate effects and the strict action should be taken against the complaint of this nature, as this is the matter of deep concern and life of the people, using FABER products.

I had bought a Faber chimney and a cook top on 20.04.2011 and got it delievered to my house on 24.04.2011. Got it installed on 26.04.2011 and found that cook top is not functioing properly.
Registered a call on 27th April 2011 and got no solution to my complaint after daliy (3) reminders.

If this is the kind of service they provide in starting, what about 1 year later.

I want to replace the products.

I had purchased a 4 burner cooking gas stove of the Faber company and within days noticed that the gas was leaking. I made several complaints, considering that the gas stove was still under a year's warrantee and many technicians came and without thoroughly checking said that the gas stove was fine until one day a technician told me that the product was defective and he will fix it. I insisted that if the product is defected and still under warrantee then he should replace it, especially because the gas has been leaking which is very risky. The technician was rude and shouted at me so I called up the Faber company and told them about what was happening and the sweet lady on the phone suggested I put the complain in writing.
A few days later, a got a call from a man called Shailendra from Abhinav Enterprises, saying that usually they do not replace any product (defective, life threatening or not) but because I had put in a written complaint, they would replace it in December 2010.

The same rude technician who screamed on me came with a dirty greasy standby cooking gas and took the one I had purchased.

Today, its the 4th of May, 2011, I had written an email to Faber in March but didn't get a reply back from them and their call centre reps have said that they have registered my complaint and shortly I will hear from Abhinav enterprises who are responsible for sending me the new gas stove.

Now, I am wondering whether I will ever to hear from Faber or not?

I bought a 3 burner glass top Crystal Faber Hob last January (17th Jan.2010). I got a call from a one of the service associate of Faber to service the hob in the month of Feb.2011. Incidently, I had the following problems, when they called. So, I asked them to service the same.

1. Flame was spreading on to the plates below the burner.
2. The flow of gas in the bigger burner is not proper and suddenly goes off when the knob is on.

One person by name Vijayakumar attended the problem. He doesn't even know how to dismantle the hob. When he left, I could see that the knob was stuck because of some solution he dropped in it.

Then I gave a complaint to Hi-Care (customer service of Faber Heatcraft). He completely dismantled the hob and did the servicing by replacing the knob. When they dismantled the hob, they were unable to unscrew the knob from the pipes and hence damaged the pipes. To arrest leak of gas, they fixed it up with some glue. Now, the knob is working but created another problem that I am unable to minimize the flame. It burns with the same intensity even if the knob is turned for minimum flame. The other problems still persist (flame spreading on to the plates below the burner and flow of gas in the bigger burner suddenly goes off when the knob is on).

They when I called up the Faber Customer Care Number, they directed me to Smart Care (Another Service associate of Faber). They came and dismantled everything and said the pipes has to be replaced and they would charge Rs.1000/-. I still said ok because I bought the Stove for around Rs.6,000. But they didn't turn after that. After Frequent follow up, I could only hear that there is no stock of those spares. I even wrote an email to Faber Customer Care Directly, but in vain.

I am completely unhappy with the service and the way things have gone.

I am choosing this as my last resort to sort out the issue.

please give the specification with IS of material used for various parts of the chimney CF 601 SS. i have purchsed recently 6 chimneys. I want to know the details. i am chasing your dealer since last two days but i am not able to get these. Should i take the legal shelter.

I purchased three burner cooktop of Faber make. within a year of warranty medium size burner got shrunk .This was got replaced from the company on repeated calls.After one year (lapse of warranty) ,medium and large size burners got shrunk.The compliant was lodged about 5months back with the ludhiana service centre.After repeated calls and visit to the centre I failed to receive any replacement for the burners.Rather I was told that burners will be replaced when received from the co. Due to non usable conditiion of the burners I was foced to buy a new gas stove.This way I suffered a loss of Rs.10,000/- (5,500/-new stove+ 4500/- Faber stove).
While buying A Faber product I never thoght of so much harasment from the company.
Sukhjinder Singh
Dugri Ludhiana
[protected]
[protected]@sify.com

On the 15th of April 2011, I booked a servicing appointment for my Faber chimney for Saturday, the 23rd of April 2011. Spent the whole day today, chasing the call centre persons who kept asking why the service centre had not called me up!!! After 6 calls and 6 hours, and a lot of threats, I got a call saying that it would cost me Rs. 400 but it would be done on Monday. We are a working family and had made time today and cannot take leave on Monday.

This is totally irresponsible and unacceptable.

since three months our chimny is not working . we registered a complain at margao dealer talaulikar at fatima chambers,as well on the phone at panjim branch.even spoke to the incharge there.a mechanic was sent to replace the chimney bulb,but he left the wire over the bulb which caused short circuit in the chimney and untill now the problem is not yet rectified,even after giving many complains,in the panjim branch they that said they will replace everything that is gone in the chimney cause it is on life time warranty.
please see into the matter as soon as possible.cause we have no more patience to complain again and again.
thanking you
mob.no.[protected]

I have raised a complaint at Faber Heatkraft customer service center on Feb 7, 2011 via toll free number[protected]. The request was to replace the top glass of the chimney which got broken during our cleaning and handling. The replacement was a paid service which I agreed as it doesn’t come under warranty.

Inspite of multiple followups with the customer care and the local service stores, I have not got the service. The seller is not bothered about customer service, just keen on selling its production without aftersales support as promised at the point of sale. If the paid service and spares supply is in such condition how would it be for warranty products and services.


Some of the inputs regarding the complaint:

1. Complaint #[protected] dt. Feb 7, 2011

2. Service requested : Replacement of broken Chimney top glass of identical model and design which will be paid by me for the spare and fittings.

3. Product purchase details : Faber Lifestyle Kitchens Pvt. Ltd, Bangalore, Inv # 18353 dt.14/9/2007. Rs. 13990/ – + Installation charges.

4. Follow up call for the spare was with Mr. Bhushan (customer care), Mr. Mani (Support stores), Mr.Kartik (Support stores supervisor).

I had made multiple calls to the above company representatives, They never called me back for any updates and also not providing me contacts of the Pune manufacturing locaiton sales & service executives.

Please record my complain and let me know if you need any more inputs.

Thanks & regards,

Anup K Dutta

hi ...
never believe the product of their brand or other features.. the companies are keen in selling the products.. dont bother customers for after sales service.. its just a 3 DAYS BEFORE I BOUGHT A new faber chimney. the service is VERY POOR IN INSTALLATION ITSELF. the STAFF THEMSELVES DONT KNOW HOW TO FIX IT.. AND MAKE A DEFAULT INSTALLATION. me after finding the fault , logged a complaint again.. but they blamed as if the fault is with us... the STAFF DONT KNOW PRODUCT TECHNOLOGY AT ALL.then find out how poor they are... lieiving charges on customers of their fault.. good business. worst ethics.
never believe a product..

Hi Consumer Forum,

We have the FABER BAFFLE CHIMNEY with Model No - CLEO 700 LTW BK & we have LIFE TIME WARRANTY CARD with Card No - PNQ 0974009.

It is not working & complaint was done 60 days before Approx. My complaint no is[protected] & we have talked many times to Customer Care, Manager ([protected]) & Service Manager ([protected]) but result is nil & we are suffering a lot.

I...

We have been calling the service centre of faber india pune since last 30 days for repairing of the hob purchased from them, but their service centre is not sending the technician and always doing the false promises that the the engineer will be coming shortly.

regards

pradeep naredi
[protected]

I have purchased one Faber SS chimney at a cost of Rs.8,000/- from M/S Viveks, Fort Station Road, Trichy on 9.1.2011. At that time the sales representative has informed that within a day or two, persons from service center will come and install the same in my residence. she also informed that the bulbs in the chimney, which was not functioned, will be rectified at the time of installation. But the installation people came and completed partial work on 14.1.11 and informed that the rest will be completed after Pongal on 17.1.2011.

But so far nobody has turned up for completing / rectifying the defects in the chimney. I don't understand how the sales person has promised installation within a day or two and how the company can supply a unit with defects at the time of sales itself. I accepted the unit with the belief that the problem is only a minor and the service people can rectify it immediately.

I was advised by my friends to file a complaint with the consumer court and I am still waiting for the company / service center to do the necessary repair before taking the extreme step

I had purchased Faber chimney and hob and getting it serviced through M/s Vigneshwara Enterprises, Ulsoor, Bangalore (Ph.[protected] regularly. Since last 2-3 services, we are facing some or the other problems in the hob after 2-3 days after service. Recently, I got them serviced in December 2010 and after 2-3 days, two burners were not working properly. This may be due to the work done by inexperienced service personnel. In spite of my repeated requested, they have not sent the persons for getting the burners repaired. Another problem with them is "Punctuality". The service peronnel will not keep up the timings which they us their appointments, because of which I am facing lot of problems. It is almost 1 months over, my problem has not been taken care by your above service centre,.
I hope you will look into this and attend to it immediately.
P S Rao (Ph[protected]

FABER is very Bad company. And one of the famous dealer/Showroom LOTUS in Indore is worst then FABER. They gave defacted 3 burner cook top/ stove with purchase of Chimany.

The burner rings are not good , there rubber are of low quality which get loose on heating. And burner also does not work properly.

Inspite of folowing since 5 months they are not ready to change it. And now when we sent back the product they are sitting on it since a month. We dont have extra stove and we are in great trouble due to these useless people.

Alok Gupta
[protected]

28th Dec'10
Bangalore

To The Manager
Customer Service
Faber, India

Sir,

Please note I purchased a 3 Burner Faber Cook Top from your dealers "Sterling...." in Dr.Rajkumar Road, Rajajinagar, Bangalore on the 4th Nov'09 ((Cash Memo No.: 997).

The rubber profile on the sides were loose on purchase itself but I did not think too much about it at the time. But with time the profile came loose completely exposing an extremely sharp edge all around. We tried to glue it back using industrial glue which did not solve the problem. Recently while cleaning the cook top my wife's fingers got nearly sliced through due to this razor edge at which point I called the local Faber Service Centre in Bangalore who were most uncaring or responsive. The only reply each time I called was that the "profile" was not in stock ! I then put in a complaint (Ref. No.[protected] on the Toll Free No. whose response was also poor.

Finally after repeatedly pressing Mr.Martin at the Bangalore Service Center, he sent Service Technician Mr.Basavaraj who looked at the problem and mentioned that it was a "Design Fault" of Faber's and that he could not do anything about it.

Design fault or not since this is a serious safety issue I would like to know what is the Company's response in this matter.

Awaiting Yours.

Best Regards

Capt.Karun Thekepat