Faber Complaints & Reviews

TO,
The Customer Service Department,
Faber Heatcraft Industries Ltd.,
Dear sirs,

Sub: Poor installation/quality of knobs of hob and subsequent problems.

On December 22nd I have purchased a FABER Hob model no.Fc- Glassy 910 Ltw and a Chimney. Recently, the hob was not working and all the operating knobs have come out. Hence, I made complaint by No.SD 1630 to Faber Service at Chennai. A service person came and checked the hob and said water has entered inside due to improper installation. When he opened the hob, I could find only a half rubber beeding and other half was not there. When questioned, he asked me back why did I not check it at the time of installation. I have demanded the beeding replacement and rectification of knobs. I expect immediate attention/rectification to my problems from Faber India.

R.MANOHARAN NAMBIAR

I bough Faber Gas stove+ Chimney from one of the local retail shop in Oct 2009. For installation itself it took a month time chasing them and from Nov 2009 we are facing issue with gas stove. We could see gas leaking out of the burner and front burner creates noise like a block of gas flow and some time stops abruptly. After many chasers service executive came in Dec 2009 and said the issue is with burner and need to be replaced and took the photo copy of warranty card and left from then I am chasing for replacement. When ever I call they (M/S Vigneswara Enterprise) say stock has not come. At last in March one guy visited and left no progress.

When ever we call Faber they advise us to contact the Chennai service center (M/S Vigneswara Enterprise). I am living with issue and risk.

I am planning to file a case in consumer court shortly.

I have purchased a FABER product GAS HOB (Product Code GB30SSP)/Srl.No : [protected] on Dt. 03/12/2009 from HyperCity - Vashi- Navi mumbai (India). Within few days of installation of the product at my residence by a company technician , I have found some defects on the product and the same was notified to customer care. After few days, a technician came, diagnosed the problem and recommended the replacement of faulty part of the HOB at the customer expenses. I escalated the issue to the customer care but the response was same.

Even though, the product was under warranty period and I am nowhere responsible for defective product, company is refusing to replace it and making mockery of warranty terms.

Earlier, I have registered many complaints at your customer care but to no avail till now.

Now, this is the last time I am sending a formal complaint to you, if company fails to take any action within 48 hours, I will have no other option but to file a formal case against the company in Consumer Forum. I will also consider to go to the media to tell the truth about the company claims and the ground reality in terms of customer satisfaction so that no other person will get cheated like me in future.

I am still hopeful that company will address my concerns and resolve the issue on urgent basis.

Dear Sir,

I would like to your kind attention that I had bought a Glassy 60cm SS Faber Chimney from Faber- authorised dealer M/s Sales Emporium, 443, Jessore Road, Kolkata-74, on 09.01.09 ( attached Memo no- CR/03498/1/[protected] dated- 09.01.09). Model mentioned on the Cartoon is GLASSY HIP 605( Stainless Steel) and Sr no[protected]. But unfortunately , I got attached Oven Warranty certificate Card & Manuals from the cartoon of the Chimney. During servicing , Faber service I found Warranty card is wrong and Faber put Oven warranty card instead of Chimney. Sr no mentioned in this card is[protected] and even the dealer also signed and stamped blindly.

Then I talked with above dealer and as per their advise, I had handed over the original oven Waranty Card to them in the month of september'09 . They assured me that within 3 months Fabder will send the actual Chimney Warranty card to my address. Even I have talked to Faber Eastern Regional office- Kolkata but y Mr. D. Mitra could not give any assurance. He told me that he had talked with Faber Pune-office but as per them Warranty card was issued correctly with chimney.


Faber is good reputed company and we can expect the better service from them. But I am sorry to say that Faber are not helping me for the same. This fault is from Faber side , then why I will suffer.

Please look into the matter and arrange the original Warranty Card at the earliest.

I purchased a Faber Heatkraft Chimney with Gas Hob/Cook Top on 23.9.2007 from Shree Anand Sales Corp., Marble Market, Mangol Pur Khurd, Delhi - 85. The Product has a 5year warranty. The toggle switch of the chimney and the the spark plug of the large burner of the hob has stopped working. I lodged a complaint with the customer care on 19/3/2010. The company representative came calling late evening on 20.3.10 and after inspecting the defects he informed that Rs.250 have to be paid as visit charged for the chimney and Rs.250 have to be paid separately for towards visit charges for the Gas Hob. Apart from this cost of the plug will be charged extra. I fail to understand as to why the toggle switch and the plug cant be replaced in one signle visit and most importantly why a customer one has to pay for the visit charges when the product is still under warranty. Isn't it amount to breach of terms and conditions of warranty and cheating of customer ?

I reside in Bangalore.I had purchased faber chimney 3 years back. It stopped working one and a half month back. I filed a complaint with the service centre at Ulsoor, Bangalore(ph :25546272,[protected]. The technician visited my place after 10 days. He said the motor has to be replaced . The spare part had to come from Poona and he told me that i have to wait for 10 days. Its almost one month since and iam still waiting.i have called the service centre many times but to no avail. One Mr.karthik at the service centre keeps telling me to wait but iam not sure for how long i should do so. I would be very happy if somebody looks into the matter and does the needfull.

An Annual Cleaning Contract was signed on 04/04/09 vide ACC no. S858 for the periodical cleaning contract on the Faber made kitchen chimney with the authorised agent of Faber Heatkraft, M/s Avon Marketing at 55B S.P Mukherjee Road, 2nd Floor , Kolkata - 700026.
However, we have been continuously suffering to get the periodic service in time though the payment for the same has aleady been paid in advance during the ACC signing.
As a customer, I am just fade up with the response level and service of Faber Heatkraft as well as its service agent.

----- Original Message -----
From: Kavitha -Meenaakshi
To: rakesh.[protected]@faberheatkraft.org
Sent: Monday, January 25, 2010 6:18 PM
Subject: Fw: MDR-723 Matrix Faber Hob-Complaint


----- Original Message -----
From: Kavitha -Meenaakshi
To: [protected]@faberheatkraft.org
Sent: Friday, January 22, 2010 6:26 PM
Subject: MDR-723 Matrix Faber Hob-Complaint

K/A : Mr.Kousal Rathore - Pune

Dear Mr.Kousal Rathore,

This has reference to the teleconversation my husband had with your good self before three months. We had bought a Faber – Hob model MDR 723 Matrix last year (2009) for our newly built house. The hob was given connection for usage during the month of Feb’2009. We used the hob for nearly 3 months. During which period we come to know that it consumes a lot of Gas. Normally, cylinder consumption would be 28-30 days for us using a normal gas stove. But after using Faber hob the consumption days were reduced to 18-19 days. We are only four members in our family and we were shocked seeing the Gas consumption during the first month. Suspecting, we checked using the hob for the next two months and we were certain that it gave us very very less consumption. We immediately made an oral complaint to your distributor M/s.Eastern Communication, coimbatore. But they took such a long time to send their Service Technician for analysis. After sending their Service Technician they gave us a feedback by simply replying that less consumption is not possible in this specific model. But we again complained and this time we were informed to talked to the Sales head Mr.Sameer, Pune. We contacted him two three times over phone and explained our above problem and asked for replacement of hob. He then informed us to keep in touch with the Service head Mr.Subramanian in Coimbatore. We then contacted the Service head and he said he will mail a complaint to the head office and requested us to provide the Bill copy & Warranty details to forward to the head office. We submitted all required details and were waiting for the response. But he never turned back. After quite a month, we again called him to follow-up. But he simply replied that the head office had sent him an email informing less consumption is not possible in this specific model hob and so replacement cannot be made. But we again complained and this time we were informed to contact you directly. After that, my husband contacted you two three times and after a long talk you also promised to send your service technician to sort out the problem. But as you promised till now no person has visited us from your office and it is more than 3 months now. We have been talking about this complaint for over a period of 8 months but were not properly served for having bought such an expensive hob. We are being unfocused everytime to talk to the distributor, dealer, Sales head and the service head here and there. But having talked & complained to all the people above, no proper response was received by us. We are not using the hob now after our initial usage for the first 3 months. It is now simply lying packed & idle in our house. Every time we are diverted to talk to so and so person but till now our complaint has not been rectified. Is this the type of service you render to your customer? Do you think your service stops once you sold your product and got all your money? What about “customer satisfaction” and “after sale service”? Kindly do not think that our complaint is insignificant as we can come and prove anywhere that the hob is giving us very less consumption. Even your service people who visited for analysis had informed that the specific model stove is suitable only for flat based vessels and so consumption would be only around 18-19 days. When at the time of buying no sales person informed us about this and we were really really disappointed after hearing this. Will anyone invest such a huge amount for a product that gives poor performance? Is there any logic and does it make any sense? We especially bought your hob for its design and technology assuming that it will give us good performance in saving energy, time & Gas consumption. But only after usage we come to know that it gave us very less consumption. If your sales people had given us before hand proper information about its features we never would have bought such an expensive hob as our normal gas stove itself (the one that we are currently using) is performing well for over a period of 15 years.

Further, the edges of the hob are very sharp like glass and when cleaning the beading comes off easily and nearly three four times I got my fingers cut. This is a manufacturing defect as the sharp edges are not bent and the beading is also not gummed properly and comes off easily while wiping up.

By being a big organisation, we have been discarded like anything whenever we make a call for complaining and till now no proper action was also taken. That’s why we’re writing a written complaint hoping that it will make a sense and we’ll be responded in a right way. We are 100% not satisfied with the performance of your hob and so looking forward for a replacement.

Awaiting your prompt action.

Best regards,
Kavitha Sendil Kumaar
# 21, North end road, Krishnaswamy nagar,
Ramanathapuram, Coimbatore - 641 045
India
Tel :[protected]

I had purchased a auto- ignition glass bodied cook top the makers of which were the reputed Faber company , about 17 months ago. i paid a big amount and purchased the best model available. but i was disturbed when i started facing problems within a few days. It would not work automatically! i had to use lighter, so what was the point in paying 3 thousand more for an auto ignition model and still using a lighter? The local dealer was very co operative and would make the services of a technician available whenever i demanded. but worst part was that they could not do much, as almost every fortnightly some technician would come and open it and do some thing here or there , lift the knobs and somehow it would work then. but again within 3-4 days it was the same story. Though i got frustrated i didnt give up, for almost 10-12 months this story went on. The technicians started losing interst and started making excuses. then i called the faber company' incharge for this area, Mr Kaushal Rathod, and requested him to look into the matter. On his instuctions perhaps , the servicing people came again , and told very frankly that they couldnt handle it anymore and would send the appliance to Pune, and they promised to come back after a few day to collect it and provide us a standby. Then again after a loooong gap they came again to collect it, but no standby was brought!!!!!!!!!! Then he said he would come back with a standby by evening, but he never turned up after that nor did we get any message from them. I am frustrated now, I have wasted a lot of time, a lot of money on phone calls other than the money spent in buying the appliance, plus i have gone through a lot of psychological strain due to all this ordeal which has been going on for such a long time. the company refuses to give us another piece, they are unable to rectify the problem. I am requesting the consumer court to come to my rescue please help
.........milan phadnis
f 5 shriram apartments
opp. ram mandir
nagzar curti
ponda goa
403401

The Chairman/ CEO,

Dear Sirs,
I bought a Faber Chimney Sloaris 680 LTW + Faber Cook Top CTX 360 AI from M/S Lotus electronic supermarket, Bhopal, India, vide bill No 60C903144 dated Aug 15,2009.

The Chimney is working very well but your cook top has been giving trouble since a one. The small burner cannot be auto ignited no matter what you do. It only burns by external ignition ( match box )

The rubber lining at the lower end of the burner covering the edge does not hold while cleaning the cook top. The edge is so sharp that it would cut your finger all the time when you clean the cook top. I have cut my finger so deep that I had to get 7 stitches.

This complain has been send to your dealer in Bhopal by Lotus vide there delivery challan No 11910 date 14.11.2009 but still this problem is not solve. Either you solve this problem or change the burner . I have been talking to Mr Rakesh , from your customer care , Pune as well as your dealer but No action has been taken . The Dealer service Engineer has not been able to solve my problem as he also agree that there is some defect in the burner ( the engineer also confirm this to Mr. Jaipal of Lotus ).

Pl look into this matter and get me a solution.

Yours sincerely,

Hemendra K Navlakha
68 C I Park View,
Dhamkeda,
Kolar Road,
BHOPAL 462042. M P , INDIA

Phone:[protected]
Email : [protected]@yahoo.co.in

I have Faber Hob and Chimney with lifetime warranty. The hob is an expensive glass hob. For the last 4 months thet hob has had several problems. This all started after the service person came and cleaned the hob.

First complaint is that he misbehaved in the house. The service people are very sub standard. Un educated and not technical.

Second is that they never fix the problem when they come.

Third, one of the hobs just turns off by itself half way through and leaks gas whichis very hardous to fire in the family.

I would like to tell Faber that i WILL SUE THEM FOR DAMAGES in every single court in the country in India, in the US and in Germany if anything ever happens to my family due to this.

I am going to file a complain about FABER behaving badly to family folks.

I am going to take FABER to court unless or other wise they look into this problem in the next 3 days.

I HAVE PURCHASE THE FABER CHIMMINY AND HOB BUT IN 4 DAYS I THE MOTOR OF FABER CHIMMINY WAS BURT AND HOB LITER CHARGES WAS WEEK. SO COMPANY TOLD THEY WILL REPLACE. THEY CALL ME ON SATURDAY ( 28/11/09 ) FOR REPLACEMENT I TOLD TO COME ON SUNDAY ( 29/11/09 ) BUT THEY HAVE NOT COME TILL NOW THEY HAVE NOT ATTENDED....

Hi,

I have bought a 3 burner faber cooktop from a shop in narayan Peth, Pune.
Right from the start the auto ignition was not working for 2 of those burners.

I contacted two customer support centers of faber in pune and both of them have failed to turn up to fix my problem.
The vendor is not ready to take responsibility of the faulty product.

Please note : this vendor always has faber...

I purchased a top of the range chimney from Faber in December 2008. Faber insisted their engineer must fit it and this was chargeable. The engineer who arrived indicated that he had never fitted one before and could not help. A second engineer managed to install it but the chimney made the most awful noise and was unusable. Customer service was very bad and numerous calls had to be made for engineer to visit. Engineer would not arrive on the date and time promised and further telephone calls were needed. When they did attend none of them was able to rectify the fault.

We had to use another electrician who examined the chimney and found that one of the bearings inside the chimney was damaged and bent and he also found broken glass pieces inside. These were contributing to the high volume generated. We have been sold a high end product which is damaged and should never have been sold to a customer.

Faber is making money selling damaged appliances. They need to be prosecuted for this practice.

sir we purchased faber hob from vasanth&co bill no [protected] NNR on4thoct2009 stiil it is not working faber service men came to my house for 5 times but no use i went your T.Nagaroffice many times and gave them complient in writing .we purchesed so many house hold items from you shop. we always trust your shop only. pls ask them to replace to better model we will pay the diffrence.now days they are not lifting the phone how can i call them so i request you people do rectify the problam thank u my phone [protected] venkatesam

I had requested for servicing of my 4 burner cooking with company nominated service centre (Avon marketing Kolkata). I was given a date which was a week later along with a docket No. A few days later some one from the office reconfirmed the complaint and suggested thet some technician would be attending to it shortly, but it is almost a month now and still noboby had attended to my complaint

My biggest mistake till take...I bought Faber cooktop few months back.There was a problem with the burner & I had called up the service centre in Pune ( Mob: No Of The Concern Person- [protected], 26930972,[protected] one month back, then again few days back but their person never turned up to check the fault.These dont understand that they are playing with our lives as any burner problem is a serious problem.
I would like to request this company to change the service persons who dont even bother to pick up the calls & never give service ( I am not talking about good service I am expecting just service).
This product is not that great, you can get the same product from other brands also..So I would like to recommend to a new buyer to go in for some other brand & not with Faber. I am sure after this complaint also my problem is not going to be sorted out by the company as this complaint is the common complaint from many of their clients who have done a mistake of purchasing the products of Faber.

I purchased a Faber chimney model No. Tender LTW from Rastogi Traders, Swaroop Park, Sahibabad on 31st october 2006, which has a life time warranty (mentioned in the bill also). Despite my repeated complaints to the company service centre at Delhi they are not ready to change the motor under the warranty. I reside at B/4, Paryatan Vihar, Vasundhara Enclave, Delhi 96 .My contact number is [protected]

I purchased a Faber chimney model No. CLEO700LTW from Capital Electronic, VIP, Kolkata on 04th March 2009, which not properly installed the kitchen became smoky during food preparation etc. Despite my repeated complaints to the company service centre at Kolkata they have not cared onit. I reside at Green Wood Sonata, MIG-I Flat No. 8F Rajarhat NewTown Kolkata .My contact number is [protected]

I WANT TO BUY A FABER CHIMNI OF MODEL NO. GL6065SS - MARINE BLUE , BUT THE LOCAL DEALER OF YOUR COMPANY DENIES TO HAVE THIS PRODUCT,WHEARAS I HAVE SEEN THIS PRODUCT FROM YOUR BOOKLET AT ONE OF THE TTRADER.
I AM AT BARODA - GUJARAT - INDIA AND THE LOCAL TRADERS ARE NOT ABLE TO MARKET SUCH A WONDERFUL PRODUCT.I AM INTERESTED TO MARKET THIS DOOR TO DOOR BASIS ie INDIVIDUAL HOUSE TO HOUSE BASIS.
SOME TRADER SHOWS ONE OF YOUR MODEL " MARSH" HAVING POWER OF SUCTION 1000M3 PER HOUR WHEARAS OTHER TRADER SAYS THAT MARSH MODEL DOESN'T HAVE THAT CAPACITY.IT BOCOMES VERY DIFICULT TO BELIEVE WHOM?
I HAVE ONE OF FABER - CHIMNI HAVING MODEL SR.NO.[protected],DT. OF PURCHASE 24THSEPT.2009
MAX AIRFLOW CAPACITY:-1000m3/Hr. ,MONTH OF Mfg.:-JULY2009,I HAVEN'T RECEIVED THE MONEY RECEIPT AS ON DATE , NEITHER ANY WARRANY OR ANY OTHER FEEDBACK FORM OR DOCUMENT FROM THE SELLER / TRADER AT BARODA[ GUJARAT].
IF I GET AN OPPORTUNITY TO MARKET THIS PRODUCT DOOR TO DOOR BASIS AT THIS JUNCTURE I KNOW I CAN DO WONDERS.