Faber Complaints & Reviews

I bought a Faber Chimney when I was in Chennai. On my shifting to hyderabad I have brought the Chimney along with my other household goods. It has be THREE YEARS that I have been trying to find FABER's Customer service to fix the chimney.

I went to their show room FABER Panorama at Ameerpet and lodged my request several times. You will hardly find anyone there. The sales girl will take the details promptly and there is no response.

It is shameful that they are running an ad campaign for their chineys in all the leading papers. I think they would like to add some more unfortunate customers to their list.

Faber should understand that in this competitive world, after sale service plays and important role. If this this is the attitude towards their existing cusomers, Faber would soon be a forgotten name.

I suggest all the prospective buyers to beware of FABER if they want after sale service

the complaint number is [protected]...
still no response...
glassy 910 is the product

I completely agree regarding the product defect and service inefficiency for our Faber hob GB465SSP bought from Vijay Sales Mumbai on April 17th, 2011. This was bought along with a Faber chimney.

On December 2nd of this month a technician from faber was called to take a look at front left burner of the hob as the auto lighter was not working. He mentioned that there had been a slight valve leakage and repaired it and went. That same evening, when we used the same burner for cooking, I smelt some gas leakage and then heard some noise of trapped gas. By the time i reacted to the sound, the whole glass top burst and broke and the hot glass flew in all directions in my kitchen, hurting my helper (Thankfully they were very minor burns). There was some fire under the burner as well and we switched off the cylinder and poured water on the fire. When we complained, we were told we could get a replacement at a slight discount, but there was no warranty for the glass, so they cannot replace it.

While i understand that the glass has to be dealt with carefully and had it been a crack/breakage due to our negligence (even though this should have been toughened glass), I would have still understood and agreed with this response from the company salesperson. We have recently moved back to india from tokyo and have dealt with all kinds of gas hobs in our various moves. However, this was an extremely dangerous accident caused immediately after the technician's visit with no fault of the consumer. It does paint a negative picture of the company in front of me and in case I do have to replace the hob on my own, i would certainly not go back to faber and would actively discourage others to do so.

I am still hoping they'll react to this complaint. We should in any case post this complaint on as many websites as possible to help people be aware of this danger.

Faber Cooktop — Defective gas stove sold to us

Broken and defective gas stove is sold to us and there is no hearing for the complaints in the customer care of the faber.it's only been a year nd the glass broke on dec 2012.. Past three months. No one cares to come nd check with the problem despite the frequent calls to the customer crate nd the local dealer har preet.my serial number is c [protected]

I too bought a faber chimney from Ratna Fan house and the installation took a bit time and you have to keep calling the given contact numbers to get it installed. Also the chimney set has a broken bulb inside and they told that will be installed the next day but still haven't turned up. I have called the guys who installed for about 20 times now and they have turned back. During installation, please do check that everything is fine and check even for the sound levels. If everything is fine then do pay your installation charges. The installation charge is also too much about Rs.2500/-

Saravanan

I want to report my product service problem. I called up faber customer care number and registered my complaint on 1st May 2012. Two technicians from the service station from Vashi, New Bombay had come on 2nd May 2012 and suggested that the SCL switch has to be replaced and it will be done in next two or three days time because the parts have to be ordered. They charged me 250 ruppees only for the visiting. I waited onether three days but nobody turned up. I started calling the customer care centre as well as the service station manager regularly. On 7th May they send onother tech who recognised and certified that the motor has to be replaced. Till today nobody bothered to check the complaint to rectify the problem. Now I don't know what to do. The service is very poor with unskilled technicians.

A J Jose, 14/603 Tilak Vaishali chs, Tilak Nagar, Chembur 400089. Tel. 25241893

I bought a Faber chimney on the 1st. of last month(August-2012). On installation by Faber technicians it was found that the chimney switches were loose in the frame, which could not be fixed by the technician. I have been repeatedly filing complaints with the call centre and ringing up their service centre in Delhi. The last complaint was booked on 3/9/2012 No.[protected]. Atleast 5 technicians have visited my house and tried their hand at fixing the problem. The last technician was finally smart enough to open the total chimney frame and reassemble it properly. However, he finally found that some of the earlier technicians had taken away some small plastic parts(key knob) which were existing originally. My observations based on my engineering background are:
1. The service centre is generally working only after lunch. All phones are kept off before this.
2. The plastic moulding of inside parts is horrible(they are however hidden because of the stainless steel cover).
3. They normally have only one or two reliable technicians who know the machines. The rest are all trained only to instal the chimneys and know nothing about repairs/machine.
4. If you are lucky and your chimney is one of the working units when installed thank your stars.
5. Be prepared for a very long customer care/service centre interaction in case the machines develop problems - God be with you.
vinay

Dear sir,

I purchased the chimney serial no ; [protected] dt of purchasing : 03.12.2011 at Ronak marketing chennai, But i missed for the life time warranty card, so please send the one life time warranty card, My conatct Address : ISSAC PAUL, No : 14, SHALOM, Ist cross, Balaji layout, M.S Nagar post,
Chickka banswadi, Bangalore - 560033, Telephone no : 25457423

Thanking you,

I have purchased one Faber chimney on 23.05.11 from a shop name UATTAM SALES 23A Main Road Bistupur, Jamshedpur wide Invoice No.1059 date 23.05.11. after paying Rs. 10, 000 /- .
At the time of purchase, we told that chimney will serviced after six months.
After completion of six months we contacted the aforesaid shop to service chimney but last from 2/3 months we called for the same but NO service man turned up.
Please direct appropriate person in Jamshedpur to service it immediately.

Customer
Gopal Prasad Sharma
Flat No.C/10 B.S.Estate
'D' Road, Anil Sur Path
Uliyan
Jamshedpur
Mob. [protected]

Have been facing major problem again and again... Did not get the warranty card of faber chimney ltw500 for which have been getting all services from 7 yrs by showing the purchase bill but have to go through headaches all the time ...no one being able to get a duplicate warranty from the company...I would like to ask...is faber doubtful its their machine...or are they doubtful that that is a different model??? When u can see it is a life time warranty model and of faber why am I going through mental Harris, eats all the time...why can I not get a hassle freee service... Is it a reputed brand or a chalta forts brand...last try to write to the co if they can give a solution other wise ...[protected] divya lath, Kolkata...c if anything can be done

Faber — HUB REPAIR

ITS NOT COMING MUCH FLAME IN FOUR BURNARS

Sub: Non availability of spare parts and service from Faber Company

Dear Sir,
My name is Rajashekar purchased a cook top hob (Modal –TR 32) from the company called Faber four years back.
Company has been stopped all the facilities to customer (Spare parts and service) we are unable to use this product since one year due to not working, Service center people are guiding us to invest for same once again for other model.

Here are the customer care interactions
1. We are not getting any response or replay from customer care timely.
2. Getting replay three months once saying that we are working on it.
3. No body is taking responsibility.
4. Company is already giving 40% discount for new customers and they are offering for me 30%.

My concerns
1. Why the spare parts are not available since this model only few years old.
2. If the parts are not available where will we go repair.
3. If company already planned and stopped where is the alternative solution for old customer?
4. Do we need to invest once in a four years for the same product.




Need your intervention please

Thanks & regards,
Rajashekar