Faber Complaints & Reviews

I am very disappointed in Faber and its services so much so that i am willing to put an effort into filling a complaint in the consumer court.
I have been trying to contact their employee by the name sanjay on [protected] for the reason being that i have been told that he is the only person who can help me by the dealer talaulakar so entire Goa has one person who can help me and he does not even pick up my calls isn't that fun...

The Faber Chimney at my home developed certain motor problems during Sep 2011. We called Faber servicing and they checked and mentioned that the motor has to be replaced. As it is under Lifetime warranty, Faber mentioned that they will replace the motor and get the servicing done. But until now, which is already more than 1.5 months, motor has not yet been received and serviced. I have called them innumerable number of times, called up Pune...

tried to your customer care number [protected] but no response found. my Faber Chimney is not functining properly, please sent sombody for repair etc. my contact number is [protected]

regards,
S.K.Giri...

I HAVE PURCHASED FABER KITCHEN CHIMNEY,SOLARISPLUSLTW60 FROM THEIR AUTORISE DEELER KITCHENHOODS,VADAPALANI,CHENNAI-26 TAMILNADUWITH AN ASSURANCE OF LIFETIMEWARRENTY.AFTER ONE YEAR IT IS GIVING REPEATED PROBLEMS OF LEAKAGE FROM THE MOTOR.INSPITE OF DOING SERVICE SENT THROUGH AUTHORISED DEELER,THE PROBLEM IS NOT OVER.WE ARE SENIOR CITIZENLIVING UNDER CONSTANT THREAT OF LEAKAGEFROM THE MOTOR.WE ARE TAKEN FOR GRANTED BY THE BRAND NAME OF FABER,AND...

PURCHASES CHIMNEY FROM RATNA FAN HOUSE, PONDY BAZZAR, CHENNAI I NEED THE SPARE PART OF THE PLATE AND CLEANING OF CHIMNEY...

GM,
We are purchased one of the models called FB 32 TR Hob from Faber four years back. Company stopped manufacturing that particular model spare parts and services now not available.
Kindly help me
Best regards,
Rajashekar
Ph-[protected]...

I am Mohit Tandon and my contact number is [protected]/[protected], I live in New Delhi.I have baught the Faber 4 cook top burner in the month of Feb'11. Since then I am struggling with this burner. In last 9 months I have called the Faber tech for repair of the burner twice with heavy difficulty as it was very difficult to get them turned up.Now again the burner is in a bad situation and the utensils are getting black and destroyed. Now...

Dear sir,

Recently on 26th Aug 2011 had procured new chimney filters from Adinath Enterprises which is authorised service centre for Faber. This new filters were delivered in damaged condition. After complaining to the service centre they keep saying "Filters are on order and awaiting supply" Its been quite some time now.
Please look into the mater and request to kindly arrange to supply new chimney filter...

All numbers given on the website and on their manual are not connecting. Either they are not in operation or temp. disconnected or not correct. I wonder how a consumer durables company can afford to not have their numbers printed everywhere for after sales. This is the second Faber chimney I have installed and they are still unreachable....

We bought a new Faber Chimney - Right from day ONE it had a poor suction capacity - when complained their service engineer who visited said that one of the fans was not working and he himself locked a complaint with their customer service, we had followed up more than 10 times since then. It has been more than 4 months now and NO PROGRESS TILL DATE.

ADVICE NOT TO BUY FABER - THEIR SERVICE SUCKS BIG TIME

U.P.Premkumarbr...

I have purchased Faber Chimney recently. Chimney is not working currently and hence required repairing, I lodged complaint several times. my service complaint number is [protected], despite of calling them many times and non of them had came up till now. kindly helps us as early as possible. my email address is [protected]@yahoo.com...

My Faber 4 burner hob was damaged as the cooker fell on it and the toughened glass has cracked.
(complaint no. [protected])

I called your service centre 3 weeks ago and your service engineer arrived in a couple of days. He examined the damage and told me that he would get back to us with an estimate of the parts needed.

I have still not received the estimate. I am unable to cook due to the damage and this...

I bought a Faber gas stove (4 burner) from a faber dealer in greater noida. It had a one year warrenty offerd. After some time 2 of the 4 burners stopped working. I complained to the dealer and the problem got fixed. But it reppeared again, I caled Faber helpline many times but no body came to my house for repair. so from last 2 months i am chasing the dealer and helpline to get it fixed but in vain.

details of dealer: SK enterprises...

Faber is being sold with duplicate replacements with the same model and serial no. at Chennai with the mutual understanding among faber local customercare employee, faber authorised dealers/shop agents and duplicate manufacturers. Definitely faber products are not of this substandard one to break in all corners on thermal variations as they are o[censored]ndergone heat stress and tempered glass type. You can see the glasses are buckling in to small...

I had requested for servicing of my 4 burner cooking with company nominated service centre (Avon marketing Kolkata). Complaint No. [protected] dt 4th July 2011. A person came to say that the product is to be thown away not good enouygh. We requested for another person to come and check, he did, said that the plates need to be changed. We are still waiting for the parts to be sent to us. Toll free number says that they have closed the call....

WE BOUGHT FABER GLACCY COUPLE OF DAYS BACK WE REQUESTED FOR INSTALATION IN BANGALORE, SERVICE ENGG DID COME TO OUR PLACE WITHIN THE COMMITED TIME BUT INSTALLATION WAS NOT COMPLETED (STELL FABRICATION WAS SUPPOSED TO BE ALTER AND FITTING TO BE DONE) ON INSISTING HIM TO COMPLETE THIS.
HIS ARROGANT REPLY WAS WE DO NOT DO THIS IF REQUIRED YOU CAN CHECK WITH THE CUSTOMER CARE ON CHECKING WE FOUND THE SAME ANSWER..................... AGREED...

AFTER PURCHASING A FABER MAKE CHIMNEY I ENTERED INTO AN AMC WITH THE COMPANY AND FULL PAYMENT WAS MADE FOR THE AMC.BUT AFTER RECEIPT OF PAYMENT THEY USE TO PAY A DEAF EAR DESPITE SEVERAL TELEPHONIC REMINDERS FOR SERVICING. SITUATION IS SO FRUSTRATING THAT I AM AT SEA .PLEASE DO SOMETHING.


YOURS SINCERELY,

P.MUKHOPADHYAY
71/8/9,DR.NILMONI SARKAR STREET.
KOLKATA-700090
MOB.NO.[protected]/[protected]...

i have an FABER HOB DF 4MT SS 256 WITH CHASSIS NO[protected] purchased from VIJAY SALES AT Prabhadevi on 19/6/2006
On 7aug 2011 your maintenance agency Prompt services, navi mumbai 400706 had sent an person named Mr Shivkumar for servicing the hob at my residence, he did not clean the entire hob properly which i got it done from him by forcing him to do it , then he had to replace the 2 nos faulty lighter which he did by only...

Sir,
i'm from ulhasnagar town had complained to AUTH.SERVICE PROVIDER "LUCKY ENTERPRISES"
G-48,JOGILA MARKET, T.M.C BUILDING, UTHALSAR, THANE(W)
the above servicer provider is just simply IGNORING our calls and just giving FALSE excuses for not coming
we have complain on 4/8/2011 and promised to visit on 5/8/2011
kindly arrange to solve our problem as soon as possible
thanks...

I faced a recent issue with Faber Service Centre last week when a technician came to clean the Faber electric hob (chulha) in my house. He pointed out that two spare parts were missing from the hob and should be taken by the technician who came previously to service the hob. The parts were the ones required for the electric circuit - a generator and a switch - and these cost about Rs. 1000/-

I called up the service center Manager,...