Faber Complaints & Reviews

The Chairman/ CEO,

Dear Sirs,
I bought a Faber Chimney Sloaris 680 LTW + Faber Cook Top CTX 360 AI from M/S Lotus electronic supermarket, Bhopal, India, vide bill No 60C903144 dated Aug 15,2009.

The Chimney is working very well but your cook top has been giving trouble since a one. The small burner cannot be auto ignited no matter what you do. It only burns by external ignition ( match box )

The rubber lining at the lower end of the burner covering the edge does not hold while cleaning the cook top. The edge is so sharp that it would cut your finger all the time when you clean the cook top. I have cut my finger so deep that I had to get 7 stitches.

This complain has been send to your dealer in Bhopal by Lotus vide there delivery challan No 11910 date 14.11.2009 but still this problem is not solve. Either you solve this problem or change the burner . I have been talking to Mr Rakesh , from your customer care , Pune as well as your dealer but No action has been taken . The Dealer service Engineer has not been able to solve my problem as he also agree that there is some defect in the burner ( the engineer also confirm this to Mr. Jaipal of Lotus ).

Pl look into this matter and get me a solution.

Yours sincerely,

Hemendra K Navlakha
68 C I Park View,
Dhamkeda,
Kolar Road,
BHOPAL 462042. M P , INDIA

Phone:[protected]
Email : [protected]@yahoo.co.in

I have Faber Hob and Chimney with lifetime warranty. The hob is an expensive glass hob. For the last 4 months thet hob has had several problems. This all started after the service person came and cleaned the hob.

First complaint is that he misbehaved in the house. The service people are very sub standard. Un educated and not technical.

Second is that they never fix the problem when they come.

Third, one of the hobs just turns off by itself half way through and leaks gas whichis very hardous to fire in the family.

I would like to tell Faber that i WILL SUE THEM FOR DAMAGES in every single court in the country in India, in the US and in Germany if anything ever happens to my family due to this.

I am going to file a complain about FABER behaving badly to family folks.

I am going to take FABER to court unless or other wise they look into this problem in the next 3 days.

I HAVE PURCHASE THE FABER CHIMMINY AND HOB BUT IN 4 DAYS I THE MOTOR OF FABER CHIMMINY WAS BURT AND HOB LITER CHARGES WAS WEEK. SO COMPANY TOLD THEY WILL REPLACE. THEY CALL ME ON SATURDAY ( 28/11/09 ) FOR REPLACEMENT I TOLD TO COME ON SUNDAY ( 29/11/09 ) BUT THEY HAVE NOT COME TILL NOW THEY HAVE NOT ATTENDED....

Hi,

I have bought a 3 burner faber cooktop from a shop in narayan Peth, Pune.
Right from the start the auto ignition was not working for 2 of those burners.

I contacted two customer support centers of faber in pune and both of them have failed to turn up to fix my problem.
The vendor is not ready to take responsibility of the faulty product.

Please note : this vendor always has faber...

I purchased a top of the range chimney from Faber in December 2008. Faber insisted their engineer must fit it and this was chargeable. The engineer who arrived indicated that he had never fitted one before and could not help. A second engineer managed to install it but the chimney made the most awful noise and was unusable. Customer service was very bad and numerous calls had to be made for engineer to visit. Engineer would not arrive on the date and time promised and further telephone calls were needed. When they did attend none of them was able to rectify the fault.

We had to use another electrician who examined the chimney and found that one of the bearings inside the chimney was damaged and bent and he also found broken glass pieces inside. These were contributing to the high volume generated. We have been sold a high end product which is damaged and should never have been sold to a customer.

Faber is making money selling damaged appliances. They need to be prosecuted for this practice.

sir we purchased faber hob from vasanth&co bill no [protected] NNR on4thoct2009 stiil it is not working faber service men came to my house for 5 times but no use i went your T.Nagaroffice many times and gave them complient in writing .we purchesed so many house hold items from you shop. we always trust your shop only. pls ask them to replace to better model we will pay the diffrence.now days they are not lifting the phone how can i call them so i request you people do rectify the problam thank u my phone [protected] venkatesam

I had requested for servicing of my 4 burner cooking with company nominated service centre (Avon marketing Kolkata). I was given a date which was a week later along with a docket No. A few days later some one from the office reconfirmed the complaint and suggested thet some technician would be attending to it shortly, but it is almost a month now and still noboby had attended to my complaint

My biggest mistake till take...I bought Faber cooktop few months back.There was a problem with the burner & I had called up the service centre in Pune ( Mob: No Of The Concern Person- [protected], 26930972,[protected] one month back, then again few days back but their person never turned up to check the fault.These dont understand that they are playing with our lives as any burner problem is a serious problem.
I would like to request this company to change the service persons who dont even bother to pick up the calls & never give service ( I am not talking about good service I am expecting just service).
This product is not that great, you can get the same product from other brands also..So I would like to recommend to a new buyer to go in for some other brand & not with Faber. I am sure after this complaint also my problem is not going to be sorted out by the company as this complaint is the common complaint from many of their clients who have done a mistake of purchasing the products of Faber.

I purchased a Faber chimney model No. Tender LTW from Rastogi Traders, Swaroop Park, Sahibabad on 31st october 2006, which has a life time warranty (mentioned in the bill also). Despite my repeated complaints to the company service centre at Delhi they are not ready to change the motor under the warranty. I reside at B/4, Paryatan Vihar, Vasundhara Enclave, Delhi 96 .My contact number is [protected]

I purchased a Faber chimney model No. CLEO700LTW from Capital Electronic, VIP, Kolkata on 04th March 2009, which not properly installed the kitchen became smoky during food preparation etc. Despite my repeated complaints to the company service centre at Kolkata they have not cared onit. I reside at Green Wood Sonata, MIG-I Flat No. 8F Rajarhat NewTown Kolkata .My contact number is [protected]

I WANT TO BUY A FABER CHIMNI OF MODEL NO. GL6065SS - MARINE BLUE , BUT THE LOCAL DEALER OF YOUR COMPANY DENIES TO HAVE THIS PRODUCT,WHEARAS I HAVE SEEN THIS PRODUCT FROM YOUR BOOKLET AT ONE OF THE TTRADER.
I AM AT BARODA - GUJARAT - INDIA AND THE LOCAL TRADERS ARE NOT ABLE TO MARKET SUCH A WONDERFUL PRODUCT.I AM INTERESTED TO MARKET THIS DOOR TO DOOR BASIS ie INDIVIDUAL HOUSE TO HOUSE BASIS.
SOME TRADER SHOWS ONE OF YOUR MODEL " MARSH" HAVING POWER OF SUCTION 1000M3 PER HOUR WHEARAS OTHER TRADER SAYS THAT MARSH MODEL DOESN'T HAVE THAT CAPACITY.IT BOCOMES VERY DIFICULT TO BELIEVE WHOM?
I HAVE ONE OF FABER - CHIMNI HAVING MODEL SR.NO.[protected],DT. OF PURCHASE 24THSEPT.2009
MAX AIRFLOW CAPACITY:-1000m3/Hr. ,MONTH OF Mfg.:-JULY2009,I HAVEN'T RECEIVED THE MONEY RECEIPT AS ON DATE , NEITHER ANY WARRANY OR ANY OTHER FEEDBACK FORM OR DOCUMENT FROM THE SELLER / TRADER AT BARODA[ GUJARAT].
IF I GET AN OPPORTUNITY TO MARKET THIS PRODUCT DOOR TO DOOR BASIS AT THIS JUNCTURE I KNOW I CAN DO WONDERS.

BEWARE:
i have a faber electric chimney and is continually serviced with a gap of 6 months from faber in bangalore. we call[protected] and they send the technician. it so happened today 17/10/2009 that the chimney stopped working and we had to call the above tel no.there was a response from tel no[protected] to my landline no[protected], within ten minutes. later a technician by name raghu calls up my wife's mobile no and lands up at my place . his mobile no is [protected]. he says one of the motor has to be replaced and insists that he takes the motor with him and get the replacement on monday 19/10/2009, for which my wife has refused. later i find that there is a loose connection in the power supply and the chimney is perfect.
to report this incident when i call back the usual tel no[protected] they conveniently deny that there was a complaint registered and on the top of it they allege that we have got in touch with the technician directly .
there are proof for all the calls made and recieved and inspite of that they wash their hands off which shows that its an organised cheating racket.

faberkraft with accessories was purchased from mahim dealer a year ago and need proper maintenance unit is installed at A303 vasant oscar mulund west mumbai 400 080 and inspite of best efforts to call service staff no action is taken.will you kindly depute your service staff for proper maintenance.my phone[protected] or mobile no.[protected]

This is a company with the worst service , they don't turn up for at least 3 days after complain.
One burner on my 3 burner stove is not working properly from day one ,the flame just goes off when something is still cooking, while the gas continues to come out .
Few days back it went off and the gas which was still coming out caught fire form the other burners.

I have returned the stove to the dealer i brought it from and waiting for response from the company , they did not even bother to give me call and I had to call them to which they responded once.

I need to get my money back and they should take such a life -threatening product back.

They should be booked under for being a threat to life

We have purchased a faber chimney and have always had trouble getting proper service. Moreover, recently our chimney makes a lot of noise and upon repeated calls to Faber Service centre at Kolkata, there no answer on the telephone or the telephone is busy. Even last time, the service engineer was sent after at least 8 calls and after about a month of lodging the complaint. The problem still persists and we are fed up.

One burner does not ignite for more than 3 to 5 minutes in the morning time even after holding ignition switch contineously. Lot of gas is getting wasted and it is a concern for the safety. The service engineers give some technical reason and go off. This is happening from the day of purchase. 4 times the service engineers have attended the problem but could not solve it.

I would need this problem to be solved at the earliest, since I carry a safety risk and lot of money is wasted in terms of gas wastage.

I bought a Faber GL CT 40 ABC cook top from Dass electronics in Pune on May 09. I went to the store and picked up the merchandise.

Within 2 month the burner were not lighting. So I complained and they came after 2 weeks after several calls to Dass electronics as they were driving this warranty. Dass in turns calls Faber. Faber fixed it.

In September 09 out of 4 burner 3 of them stopped working. So again I complained. after repeated call to Dass electronics and Dass to Faber they came after 3 weeks and said that starter circuit has to be replaced. They said that they don't have parts so it will take 2 days. As usual Faber didn't come after 2 days and I informed Dass. Faber came after 1 week and they replace the circuit. In the process they broke the white stick out parts for one burner. As my wife was at home and she didn't check properly , so Faber technicial took complete advantage. I came back home in the night and found that not only that part is broken but burner is not lighting. So now only 3 are working.

I complained again and they came after 1 week (though they said that they will come in 2 days). This time they said that the broken parts are not part of warranty and I have to pay for it including the service charge. During the conversation they started selling me the chimney.

First of all the product I purchaged by paying Rs 8500 got broke down twice in 4 months. Then during the repair work it broke the parts ( I am sure purposely so that they can earn extra money) and now they are asking money for repair. On top of that they started selling me chimney. This product doesn't have anything other than gas pipe network and small circuit for starter. With this only the product break down so frequenly.

So ITS A REALLY BAD PRODUCT. NO ONE SHOUDL BUY IT.

My life will go on. But I have decided that I am done with Faber. In future I will NOT take (forget buying) a niddle from them. I will go with anyother vendor.

Tapan

Sir,

I have Purchased my Gas product before 2 years,since last 1 year the Electric Starter of gas is not Functioning properly due to some problems.

so plzzzzz do take over this problem as soon as possible,

Thanking you!

I purchased a kitchen chimney of Faber make in the month of July 2009.After installation of the same by the company technician ,we observed that the chimney is not working.I complaint about the same in the nearest service center M/s Nikki Enterprise, Silliguri, but nothing changed.After that I collected the contact number of the service engineer of the company Mr debasish Mitra, who is based in Kolkata.After that the technitian visited our place and tried to repair the same.But the Chimney was having some manufacturing defects which could not be repaired henced he suggest us to ask the dealer M/S Bharat Marbles, Silliguri to change the unit as it was not working and moreover was within the gurrentee/warantee period.

But still it is the same. when I contacted Mr Debasish Mitra again,he told that he cannot help me in this regard.
Its been 3(three) months and I am suffering because of the negligence of the other party.I requested them severall times either to fix the problem or to change the unit but all in vain.Nither the service center nor the distributer or the company is giving any response.
Product Details:
Faber Make ,Stainless steel,Solaris 680LT10
Purchased from: Bharat Marbles, Silliguri.
Service Center : Nikki Enterprise, Silliguri.
Service Engineer: Mr. Debasish Mitra(Ph:[protected])

With a humble request to look into my matter.

Regards,
Pradip Chakraborty
Silliguri.

I purchased a Faber gas burner from hotlink Punjabi bagh on 19/06/09, but to my surprise, it starts giving me problem within fifteen twenty days. I registered the complaint, Next day the mechanic came he clean the burner and then gone away. However, the problem remain the same, I again complaint then the technician came he tell me that the burner was not clean at that time on first complaint. He then assured me that this problem would not come again. However, within ten days the problem again comes. I have not paid the high price for this type of quality. So you are requested to please change the burner at an earliest. Please find enclose the bill and warranty card for your reference. This time you please change the burner otherwise this matter will take to higher authorities. I am not satisfied with this type of after sales service this time I want to change the burner this time not cleaning the burner.
Your early response will be appreciated.
Regards
Rajeev maggo
Mobile [protected], [protected].