Faber Complaints & Reviews

BEWARE:
i have a faber electric chimney and is continually serviced with a gap of 6 months from faber in bangalore. we call[protected] and they send the technician. it so happened today 17/10/2009 that the chimney stopped working and we had to call the above tel no.there was a response from tel no[protected] to my landline no[protected], within ten minutes. later a technician by name raghu calls up my wife's mobile no and lands up at my place . his mobile no is [protected]. he says one of the motor has to be replaced and insists that he takes the motor with him and get the replacement on monday 19/10/2009, for which my wife has refused. later i find that there is a loose connection in the power supply and the chimney is perfect.
to report this incident when i call back the usual tel no[protected] they conveniently deny that there was a complaint registered and on the top of it they allege that we have got in touch with the technician directly .
there are proof for all the calls made and recieved and inspite of that they wash their hands off which shows that its an organised cheating racket.

faberkraft with accessories was purchased from mahim dealer a year ago and need proper maintenance unit is installed at A303 vasant oscar mulund west mumbai 400 080 and inspite of best efforts to call service staff no action is taken.will you kindly depute your service staff for proper maintenance.my phone[protected] or mobile no.[protected]

This is a company with the worst service , they don't turn up for at least 3 days after complain.
One burner on my 3 burner stove is not working properly from day one ,the flame just goes off when something is still cooking, while the gas continues to come out .
Few days back it went off and the gas which was still coming out caught fire form the other burners.

I have returned the stove to the dealer i brought it from and waiting for response from the company , they did not even bother to give me call and I had to call them to which they responded once.

I need to get my money back and they should take such a life -threatening product back.

They should be booked under for being a threat to life

We have purchased a faber chimney and have always had trouble getting proper service. Moreover, recently our chimney makes a lot of noise and upon repeated calls to Faber Service centre at Kolkata, there no answer on the telephone or the telephone is busy. Even last time, the service engineer was sent after at least 8 calls and after about a month of lodging the complaint. The problem still persists and we are fed up.

One burner does not ignite for more than 3 to 5 minutes in the morning time even after holding ignition switch contineously. Lot of gas is getting wasted and it is a concern for the safety. The service engineers give some technical reason and go off. This is happening from the day of purchase. 4 times the service engineers have attended the problem but could not solve it.

I would need this problem to be solved at the earliest, since I carry a safety risk and lot of money is wasted in terms of gas wastage.

I bought a Faber GL CT 40 ABC cook top from Dass electronics in Pune on May 09. I went to the store and picked up the merchandise.

Within 2 month the burner were not lighting. So I complained and they came after 2 weeks after several calls to Dass electronics as they were driving this warranty. Dass in turns calls Faber. Faber fixed it.

In September 09 out of 4 burner 3 of them stopped working. So again I complained. after repeated call to Dass electronics and Dass to Faber they came after 3 weeks and said that starter circuit has to be replaced. They said that they don't have parts so it will take 2 days. As usual Faber didn't come after 2 days and I informed Dass. Faber came after 1 week and they replace the circuit. In the process they broke the white stick out parts for one burner. As my wife was at home and she didn't check properly , so Faber technicial took complete advantage. I came back home in the night and found that not only that part is broken but burner is not lighting. So now only 3 are working.

I complained again and they came after 1 week (though they said that they will come in 2 days). This time they said that the broken parts are not part of warranty and I have to pay for it including the service charge. During the conversation they started selling me the chimney.

First of all the product I purchaged by paying Rs 8500 got broke down twice in 4 months. Then during the repair work it broke the parts ( I am sure purposely so that they can earn extra money) and now they are asking money for repair. On top of that they started selling me chimney. This product doesn't have anything other than gas pipe network and small circuit for starter. With this only the product break down so frequenly.

So ITS A REALLY BAD PRODUCT. NO ONE SHOUDL BUY IT.

My life will go on. But I have decided that I am done with Faber. In future I will NOT take (forget buying) a niddle from them. I will go with anyother vendor.

Tapan

Sir,

I have Purchased my Gas product before 2 years,since last 1 year the Electric Starter of gas is not Functioning properly due to some problems.

so plzzzzz do take over this problem as soon as possible,

Thanking you!

I purchased a kitchen chimney of Faber make in the month of July 2009.After installation of the same by the company technician ,we observed that the chimney is not working.I complaint about the same in the nearest service center M/s Nikki Enterprise, Silliguri, but nothing changed.After that I collected the contact number of the service engineer of the company Mr debasish Mitra, who is based in Kolkata.After that the technitian visited our place and tried to repair the same.But the Chimney was having some manufacturing defects which could not be repaired henced he suggest us to ask the dealer M/S Bharat Marbles, Silliguri to change the unit as it was not working and moreover was within the gurrentee/warantee period.

But still it is the same. when I contacted Mr Debasish Mitra again,he told that he cannot help me in this regard.
Its been 3(three) months and I am suffering because of the negligence of the other party.I requested them severall times either to fix the problem or to change the unit but all in vain.Nither the service center nor the distributer or the company is giving any response.
Product Details:
Faber Make ,Stainless steel,Solaris 680LT10
Purchased from: Bharat Marbles, Silliguri.
Service Center : Nikki Enterprise, Silliguri.
Service Engineer: Mr. Debasish Mitra(Ph:[protected])

With a humble request to look into my matter.

Regards,
Pradip Chakraborty
Silliguri.

I purchased a Faber gas burner from hotlink Punjabi bagh on 19/06/09, but to my surprise, it starts giving me problem within fifteen twenty days. I registered the complaint, Next day the mechanic came he clean the burner and then gone away. However, the problem remain the same, I again complaint then the technician came he tell me that the burner was not clean at that time on first complaint. He then assured me that this problem would not come again. However, within ten days the problem again comes. I have not paid the high price for this type of quality. So you are requested to please change the burner at an earliest. Please find enclose the bill and warranty card for your reference. This time you please change the burner otherwise this matter will take to higher authorities. I am not satisfied with this type of after sales service this time I want to change the burner this time not cleaning the burner.
Your early response will be appreciated.
Regards
Rajeev maggo
Mobile [protected], [protected].

Appointment date : 13th August. Appointment time 11 A.M. Curren time 3 P.M.

Issue: Delay in Installation of Chimney

This is not new but I truly do not know when would the service engineers understand and have the sense of time and puntuality. When they promise a time, they just don't understand what other things are planned around in a typical nuclear families in metro citites where both the spouse work. It has been the same and typical case where the call center keeps maintianing the "Indian stretchable timing" and the service engineers take the liberty of stretching it much beyond. The service engineer has promised to be at my place y'day at 4 P.M after repeated requests and he stretches it to 5.30 P.M and finally lands up. The visit ended up only to have another appoitment the next day at 11 A.M. I have lined up the carpenters and the house maids for clean ups but to my suprise even now at 3 P.M neither the call center has any clue nor the technician is contactable. The chennai cotnact for the installation and service is Vigneshwara Enterpises - Service center contact number :28218788 As I am a doctor and need to attend to the long waiting patients, it is critical for me to maintain time.

I bought a faber chimney Tender 605 from Vivek's in Annanagar in Chennai. Since the installation/alignment is not proper, the chimney does not suck odour. we made many
complaints. they will come and give advices but no solution.

pls advise prospective customers to be careful while buying faber products
C. Ramakrishnan
[protected]

I called up the callcenter and booked for service of the hob for KNOB REPLACEMNET, CLEANING AND REPLACE ALL THE WASHERS.
A service person turned up after 5 days and that happened only after repeated reminders .
The person did not have any spares to replace and went back without doing anything, promising to come on the next working day. He didnot turn up, when we called the call centre, they come back with the same reply of - HE WILL COME TOMORROW. GOD KNOWS WHEN THEY WILL REALY COMPLETE.

THIS IS THE WORST SERVICE EXPERIENCE WE HAD. WE ARE DETERMINED TO THROW AWAY THE FABER HOB, AND ADVICE ALL THE KNOWN PEOPLE TO NOT TO THINK OF FABER PRODUCT .

The issue which i am talking about is with the Cooking Hob (MDR 40 TX) which i purchased.

After the installation of the product, i had to travel abroad and there was no usage of the product.Was back in the month of Jan 2009 and actively started the usage...i saw two kind of stains..

1. Stain on the surface of the Hob
2. Stains on the Burner Assembly (I am not sure how you call this)

Based on the first complaint i launched with the Vigneshwar Enterprise, Bangalore - A technician visited the place and informed us that we can't remove stains on product and advised us to contact the manufacturer to convey the greivance. That was when i had called the pune office of faber and was informed by a customer care executive - that he would request a senior person from Vigneshwar Enterprises would visit my house and resolve the issue. Apparently it was the same person again and answers were the same.

Fyi, this was the process that was followed in maintaining the hob surface.

1. Cleaning of the hob surface with luke warm soap water.
2. Immesing the Burner Assemby in luke warm soap water for 30 mins and then using a cloth to clean the surface.
3. After the visit of technician from Vigneshwar Enterprises - we are advised to use to Scrub pad to clean the hob surface + burner assembly.

Inspite of all this efforts, the issue still persists and my satisfaction levels are very very low on the product and does not justify my investment on your product.

I had requested the concerned authorities in Faber through the customer care executive to resolve my issue and also spend some good time following it up. However i was given really lame excuses and was told that the product was perfect and the issues are with the usage, which is not the case and they did not even take the efforts for resolving this issue.

I am told that this product is removed from the Faber's product Lines.

Requesting concerned authorites to help me in this issue.

I have purchased Faber Chimney, for which they gave Faber Owen under combo offer.On very First Use the Chimney had some motor problem after few calls, they resolved it.But the Owen also stopped heating on the very second use.after few repeated calls, the technician checked and confirmed that magnetron has to be replaced and said to give complaint and also fax bill details to company help desk.I brought it in Oct 2008.Till now the problem has not been resolved.i got vexed up with calling them all the time.They say the magntron is not available all the time.

We had purchased a Faber CLEO LTW chimney on[protected]. It has a lifetime warranty. The diffuser in the product was found defective at the time of first servicing. We had informed the seller regarding the exchange of the above parts. They sent their technician to check the nature of the complaint. Initially he said that it would be replaced but took no further steps for three months. Then we received a letter from the company saying that they would not change the diffuser as it is not covered under the warranty. We again contacted them on the 29th of March, 2009 saying that the booklet says the diffuser is included under the warranty. The company and the local authorised dealer of Baroda confirmed in a telephonic conversation that they will exchange the diffuser as said in the warranty. Since April whenever we try to contact them they say that the parts would be changed within the week. But no action has yet been taken. We have also sent mails on the 6th of June, 2009 and on the 23rd of June, 2009 And we have also called them many times to remind them of the replacement. But everytime the Baroda Service centre of Faber calls back saying that it will be done within a week!

I purchased a Faber chimney which now requires repair and service. Despite my repeated complaints to the company service centre at Ludhiana they have not responded. I reside at Doraha which is located about 25 Km from Ludhiana.My contact number is[protected]...

DEAR SIR,

WE HAD PURCHASED 1 FABER BRAND CHIMNEY FROM THEIR AUTHORISED DEALER NAMELY LIFE 'N' STYLE (70A, SHAKESPEARE SARANI, KOLKATA-700017,[protected],[protected]ON DATED 30.05.2009 FOR WHICH THEY CHARGED RS.10700/-.LATER ON WE CAME TO KNOW THAT THE COMPANY'S PUBLISED PRICE IS RS.9990/-.
FURTHERMORE THEY HAVE CHARGED RS.1875/-TOWARDS ACCESSORIES WHEREAS THE PUBLISED PRICE IS RS.700/- ONLY.
ALSO THE COMMITED INSTALLATION DATE WAS 04.06.2009 BUT TILL DATE THE SAME IS NOT INSTALLED AT OUR PREMISES.
PLEASE LOOK IN THE MATTER AND ADVICE WHAT WE SHOULD DO

REFERENCE NO: - RAJ/03/06/001 DATE:[protected]
To
THE FABER HEATKRAFT INDUSTRIES LTD.
37/1 KONDHWA PISOLI ROAD,
PISOLI, PUNE 411028, INDIA
TEL.: +[protected] / 26930408 / 26930720 FAX: +[protected]
E-MAIL [protected]@faberheatkraft.org [protected]@faberheatkraft.org

NATIONWIDE TOLL FREE NO.[protected]

SUBJECT: - DEFAULT IN YOUR PRODUCTS

Dear Sir/Madam
With reference to above mentioned subject I have purchase the Faber combo offer in mid of April for Rs. 9990 + installation amount Rs. 1150.00. In the time of installation electricity has gone so; I have not checked the products. After two three day i have checked and found the installation has been not up to the mark. The observations are as below.

TOPAZ LTW- width- 60 / 90cm- finish- stainless steel- suction- 500 / 850 m3/hr- noise level- 62 dba (max) - baffle filters

1. hood duct net proper fixed
2. Undulation is there during installation.
3. Lots of noise during on position.

HOB MH 40 TR4 sabaf burners- width- 60cm- ignition- auto electric- 1 big triple ring burner- finish- stainless steel- granite cut- 575×475×50
1. Hob grill not proper alien.
2. Grill level is not proper.
3. Lots of noise in right hand side burner

I have given the complaint on Friday evening to Mr.Yogesh because he has done the first installation and his mobile no is [protected]. But due to holiday he said he will be repairing the product on next day. I had contact him, he simply says please login the complaint on toll free no.

I have login the complaint and my customer id is 100335 on dated[protected] but after three four days no body contact me. They again i have contact toll free no then they have given me Senior persons Mr. Deepak’s mobile no [protected]. And he is assured me your complaint will be resolved by today evening.

Mr. Rajesh technical person came to my home and understood the problem.
1. TOPAZ LTW HOOD CHIMNEY: - He says the noise level is same but we can’t help you on the same.
2. HOB GRILL: - It will replaced with in two three days. he will take the complaint and resolve the problem with in two three days

After week i have contact Mr. Rajesh for the same. He told me contact my sr. person for the same

Than I have contact Mr. Deepak [protected] and given the complaint he told me that he will give me the feed back with in 30 minutes.

After waiting one and half hours I had contact him and take the status from him.

He told me he requires more four – five days because they don’t have spear parts for the same……………

I simply asked Faber managements is this the way to handle the customer?

What is the fault of the customer?
Being an ISO international company Is this the product you sell and harass the customer?
This is the service system. No body takes the serious of the customer pain.

All the Faber technical should attended the complaint and give the feed back to there seniors and seniors should also take the feed back from customer and resolve the problums.

May I request you to take back your products and return my money at the earliest? Either I will go the consumer forum for the same.

After so much harassment of 40 t0 45 day the matter has not yet resolved. I am totally fed up and made the mind to take the legal action and also publish about your product and harassment in all the news papers.
I am affordable to take this pain.

Special note:- all our problems which is mention in this letter and the request is the company should not play with human life .if the products is defected the company should change the products immediately so the people will have faith in your company and be your customer for lifetime if he is satisfied firstly.

Thanking you

With regards

RAJESH GODWANI
CONTACT NO – [protected] [protected]
MOBILE NO – [protected]
E-mail: [protected]@gmail.com E-mail: [protected]@indiatimes.com

ME SUBMITTED COMPLAINT VIA MOBILE TO THEIR CALL CENTRE..SO MANY GIRLS ATTENDED I[censored] WANTED NAME THEM LIKE LAVANYA, SURYANARYANE..ETC..AND THEY SAY THAT IT WOULD BE ATTENDED AND SPARES ARE AWAITED FROM PUNE..
COMPLAINT NUMBER IS C0252 DATED 12/2/09
TODAY THEY GAVE ONE NUMBER WHICH IS PUNE NUMBER AND STILL IT IS NOT WORKING..
DAILY WE R STRUGGLING AND MY WOODEN WORK AT KITCHEN GETS WASTED BECAUSE OF NON AVAILABILITY OF CHIMNEY..

The filters drop down and donot stay in place any more. They fell on hot oil and is dangerous. The teeth of the lock in device seem to have worn out. and need to be replaced.
Chimney was bought in 2005 november. Where can I get the spares and these parts replaced in khar santa cruz area.
Raman Pandya
[protected]