Faber Complaints & Reviews

I earnestly request all citizens to BLACK LIST FABER and do not buy FABER PRODUCTS IN INDIA. For installation of gas Stove they want to charge us RS200. What is the work just to push one tube in. The seller does not informs us of such hidden charges. So please do not get looted by an Italian company in our own country.

Dear Sir, I was purchased a Chimney of your company( Date of Purchase: 26/06/2007, Model: MARS 750, Dealers Name: Space Interiors, Patna, Bihar). As per the company contract, you as a company given me a LIFE TIME WARRANTY CARD (Card No.PTN- 24024) in this particular model, which I am having still. Now issue is, from last 3 to 4 Month my Chimney is not working & I was registered TWICE time complain from my registered phone no. [protected] in your toll free no., they given me the complain no. with the commitment of next 48 hour servicing, But no One Attend the Complain/Post Sales Service. You also check this in your end. I never expect being a company like Faber Heatkraft given me such a response. Now being a Customer Right which I am having through you, I am again requesting you Pls. Attend my Complain next 1 week otherwise I shall move for the possibility o[censored]NSATISFIED CUSTOMER. Regards, Shailesh Tiwary 303, Sumitra Enclave, Road NO. 8b, Rajendra Nagar Patna-800016 Bihar Mob. No. [protected]

I have bought a Built in Microwave FMW300AXCXS from Shubh Enterprises, Casa Intalia East street, Pune... After the product was delivered we realized that 2 trim steel plates were missing. Thus raised a call with customer care on the toll free number and a complaint number [protected] was generated. I also called the above distributor and they said its not come from the company itself.... The Customer Care sent technicians twice home to survey the microwave who also took pictures as a proof which clearly stated the condition of the box/carton in which the micro wave was delivered. I was promised there delivery of the trim plates date after date which are as follows: 1st date 30th August 2013, 2nd date as 5th Sep 2013 and next was 10th Sep 2013. I tried calling up Mr. Suhas Joseph several times to put a light on this issue and get the process accelerated to close the call. However he to seems to be to busy.... I don't think its the matter to be escalated to the senior management...

I had purchased Faber Chimney at Surya Home Appliances ,Chennai -600018 on 25/07/2013 vide bill no.8180. Model No.LTW91060. Initially the dealer informed the price as Rs. 9,800/ after discounts. In spite of our repeated requests the dealer did not reduce the price and finally billed it for Rs. 9,800/. Accordingly invoice was raised for Rs. 9,800/ after receiving the cash with the promise to deliver the equipment next day.
Next day the dealer didn't deliver the equipment as promised and on our enquiry we were informed by the dealer that the actual cost is Rs. 11,200 and not 9,800 which was wrongly billed by him and asked us to pay the difference of Rs.1,400. He refused to deliver the equipment. As we had no option we had to pay the difference amount of Rs. 1,400 by cash vide bill no. 8183 and the equipment was delivered. To our shock we have seen advertisements in the leading dailies the same equipment priced @ 8,990.
This is nothing but cheating the innocent public and looting the money. Hence we request you to interfere in the matter and arrange for the refund immediately. Failing which appropriate action will be taken.

I purchased a Lifetime Warranty Faber Chimney a few days back for my new home. 10 days of operation and its motor got burnt. Complaining to the service center, they are taking it lightly and responded as if my chimney is 1 year old. I cant afford even a single day of chimney-less cooking as my new home interior is too costly. 15 days have passed and they have responded only once and I am still with no fix from their side. The warranty card is sent by the company only after sending the duly-filled registration form from customer side and that too after 1 or 2 months. So without the warranty card, my chimney is sort-o[censored]seless.

No wonder why this can afford to have a lifetime warranty tag. They never respond to its complaints!

Hi,I have purchased faber chimney solaris 1000 plus faber cristal 40ct stove on 18.9.2012, from faber panorama ameerpet hyderabad,phone no.66368930 . and mailed the coupan withen 15 day .but yet to get lifetime warranty card.also my gas stove knob is very loose,do send your authorised service man to the earliest.
my address--- Ashok patel
House no.3121 m.i.g. phase -2
b.h.e.l vidyut nagar, r.c.puram
HYDERABAD 502032

For servicing my Faber Hob and Chimney , I have called M/s Smart care, , Tambaram (authorised service centre)Pbone No. [protected].One mechanic by name Mr.Sivanesan came and serviced the appliances. But he could not open one of the screws in a small burner. So the bottom of the hob could not be cleaned. While cleaning the burner one of the electrical flickering of the small burner went out of order.But I have paid service charges of Rs.550/- vide Receipt No. 5172 dated 27.3.2013 since he had assured for the rectification next day.But nobody has turned up for several days. I have contacted the Dealers in Tambaram ' M/s Shanmugha Ceramics from whom I have purchased the appliances. They have contacted Mr. Rajesh , the authorised Faber Company person.He has assured that it would be rectified
immediately. Eventhough 20 days gone nothing done. I have contacted both the Smart care and Mr. Rajesh several times. But so far nobody turned up till date.

Sir, Request was made for service and repair of Faber Hobs,Technician attended the fault very promptly from Gurgaon Service cener for which credit goes to the agency run by Mr Lokesh Jain.Unfortunately Auto start was not made functional.Tech is advising me to change the elect box.He is not able to pin point the exact fault.Now He is asking the. service charge without making the Hob serviceable.Faber may pl be advised to take action accordingly.

Faber India service is really pathetic . i had raised a service request about a month back( service # [protected]) for change of carbon filter for chimney and knob for the gas hob . but even after a month of follow up noboday has turned up.

I would never recomend faber products to anybody.

I reside in Hyderbabd. This is regarding a misbehaviour by the faber agency in Hyderabad. The name of the agency is Anand Gas Tech, the complete address is Shop No. 1, MIG 47/1, Road no.1, Opp - Global Eye hospital, KPHB colony, Kukatpally, Hyd-72. The person the owner of the agency K.A. Vithal Rao not only misbehaved with my father who is a senior citizen but also used curse words to my wife. I am requesting people, if they ever intend to visit this shop, be very careful.

After taking the last cleaning service dated 4th of December,2012 from the COMPANY'S AUTHORISED SERVICE CENTRE , my machine was not working properly , from last week it is out of service. I repeatedly complain over the phone. But nobody didn't bother to attain. I have LIFE TIME WARRANTY & an ANNUAL CLEANING CONTRACT on machine. LIFE TIME WARRANTY Card no.-KOL 0729884, COMPLAINT NO.-[protected]

I have purchased Faber Induction cooker model no-ZC3920 on 8th Nov-2012. The Order number was-[protected]. But the product i received was broken. My mistake was that i had opened the product after few days. When i called back Indiatimes customer care they said that they take complaint only within 24 hour and suggested me to call Faber customer care. When i called Faber customer care they said they can't do anything as bad product was supplied Indiatimes & they should replace it. My repeated call to them has no answer for me. Kindly help me in getting the damaged piece replaced with working piece.

I had made a complaint regarding excessive noise coming from my Faber
Kitchen Chimney.I had purchased the product in 2008 and it is covered
under lifetime warranty scheme.( CARD no KOL 0838613)
On 04/10/2012 I had entered into a cleaning contract with Faber (
application form No 012566)
After receiving my complaint for excessive noise technician came to my
house and remarked that the rotor needs to be replaced and he
suggested we log a fresh call for replacement of the rotor.The service
request number was [protected]. After a few weeks we raised a call once
again to get the rotor replaced since it is covered in Lifetime
Warranty scheme.
This time the technician visited our house, inspected the product and
remarked that the rotor is in good shape and there is no need to be
replaced. He charged us Rs 300 as visit charges.The Service number is
[protected].

As a customer I raise serious objections to the following facts

1. FABER technicians are giving contradictory statements regarding the
condition of the rotor which is not acceptable by us.

2. Further , Since the first technician recommended change of rotor we
raised a service call to get it replaced . And as per Owner's Manual
page 9 -" Visits made by Faber technician for repair of the items
covered under warranty will be free " Hence there can not be any
ground for charging Rs 300 as visit charges, when the sole purpose of
the technician was to change the rotor as mentioned in Service request
[protected]

I had called Avon Marketing ( phone number[protected] seeking
clarification regarding the same and they promised to get back to me.
But Till now I have not received any calls.I have also mailed to Faber customer care but they have not responded to me till date.

I request you to immediately look into this issue and provide
justification for such unacceptable service delivery.


Thanks

Have been facing major problem again and again...... Did not get the warranty card of faber chimney ltw500 for which have been getting all services from 7 yrs by showing the purchase bill but have to go through headaches all the time ....no one being able to get a duplicate warranty from the company.....I would like to ask....is faber doubtful its their machine....or are they doubtful that that is a different model??? When u can see it is a life time warranty model and of faber why am I going through mental Harris,eats all the time...why can I not get a hassle freee service.... Is it a reputed brand or a chalta forts brand....last try to write to the co if they can give a solution other wise .......divya lath,Kolkata....c if anything can be done
[protected]@yahoo.com

WE PURCHASED ONE 3 BURNER TOP FROM FABER JUST TWO MONTHS BACK.THE MODEL HAS A BLACK TOP. ATTRACTED BY THE APPEARANCE WE BOUGHT IT AND ALSO FOR THE BRAND. TWO DAYS BACK WHILE COOKING WAS ON THE ENTIRE TOP BROKE AND ALL GLASS PEICES WENT OFF THROUGH THE KITCHEN AND DINING.
FORTUNATELY MY WIFE WAS JUST FIVE FEET AWAY OR OTHERWISE SHE SHOULD HAVE BEEN INJURED.
WHEN THE MATTER WAS REPORTED WE ARE TOLD THAT DUE TO HIGH HEAT THIS COULD HAVE HAPPENED. CANNOT UNDERSTAND THE STOVE IS USED ONLY FOR HEATING AND THAT BEING THE CASE IT SHOULD HAVE BEEN DESIGNED FOR THAT PURPOSE. I AM YET TO GET ANY RESPONSE FROM THE COMPANY. REALLY A HORRIBLE SERVICE FROM SUCH A REPUTED COMANY

I have purchased a Faber Electric chimney from Samrat Electronics,Sinthee More/Kolkata on 30/10/12 (Bill No.674 dt.30/10/12) which was installed in my kitchen on 02/11/12. But from the day of installation, the chimney has not been functioning properly. The product does not look like a brand new one as several parts were missing or broken which were replaced by the local service center while installing. At present I am contemplating on buying a Faber chimney. I should have bought some other brand. Please help.

Sir,

I had purchased Faber 4 burner HOB in Nov 11 from Adhya Enterprises, Vasundhara, Ghaziabad. 3 months back, I filed a complaint for HOB burner problem. After several follow-ups, Technician came and took back my one burner for sample. He assured me that all burners will be replaced within a week time.

Since then, I have been following-up with Faber customer care, Technician & other involved persons. Faber Customer support have given me several complaint IDs mentioning the previous complaint# was closed as it is more than a month back. On my repeated queries on the resolution status, I was told that the burner was not in stock so they are arranging the same from the factory. And it will get replaced in 4-5 days.

Local area Faber Service Center guys, always give one answer- We will call you back on this and but they never revert back. When, I try to call again they said give some time, we will find out & update you on monday or in 2 days.

When, I am asking the dealer to take action. He just said he is also following-up on this from a long back.

From 3 months the HOB was lying with 3 burners!!!

Sir, This is an harassment to a customer so that one would get fed-up and sit silent or would start saying to return at least the old one as No one is responding to resolution.

Please help me out!

Some Faber complaint IDs were: [protected] & [protected]

Thank you
Rahul Singh
[protected]

Sir/mam,
I am having a Faber make kitchen chimney and am trying to contact for the service as the chimney has got choked but there's none whom I can contact....


Plz help

Address:-
Iris Ground Floor
Aabasan Apt
Hurlung Road
Near Loyola B.ed College
Telco, Jamshedpur-4
Contact No:[protected]

I bought a Faber Chimney 2 years back, it is completely useless. First it does not have a auto clean. It has to be cleaned every 2-3 days which is a very hectic process. In the name of Annual Maintenance they charge Rs.1600 and for 6 services a year. In this maintenance they do not do anything just the same superficial cleaning which we do at home then why should we call them and pay them for something we can do at home. They do not open the filters and clean it but the oil and soot collect in the filters so a superficial cleaning does not serve any purpose. Please do not spend your hard earned money for this useless product.

sir,i had a faber heatkraft built in gas hob....with model no-GB 30 MT with serial number H[protected] black glass...now one of its burner is not working.two months ago had a service had done. with payment because it is out of warranty....again starting the same problem.... my number is [protected].....plz give me a service for this......