Faber Complaints & Reviews

I have purchased a Faber Electric chimney from Samrat Electronics,Sinthee More/Kolkata on 30/10/12 (Bill No.674 dt.30/10/12) which was installed in my kitchen on 02/11/12. But from the day of installation, the chimney has not been functioning properly. The product does not look like a brand new one as several parts were missing or broken which were replaced by the local service center while installing. At present I am contemplating on buying a Faber chimney. I should have bought some other brand. Please help.

Sir,

I had purchased Faber 4 burner HOB in Nov 11 from Adhya Enterprises, Vasundhara, Ghaziabad. 3 months back, I filed a complaint for HOB burner problem. After several follow-ups, Technician came and took back my one burner for sample. He assured me that all burners will be replaced within a week time.

Since then, I have been following-up with Faber customer care, Technician & other involved persons. Faber Customer support have given me several complaint IDs mentioning the previous complaint# was closed as it is more than a month back. On my repeated queries on the resolution status, I was told that the burner was not in stock so they are arranging the same from the factory. And it will get replaced in 4-5 days.

Local area Faber Service Center guys, always give one answer- We will call you back on this and but they never revert back. When, I try to call again they said give some time, we will find out & update you on monday or in 2 days.

When, I am asking the dealer to take action. He just said he is also following-up on this from a long back.

From 3 months the HOB was lying with 3 burners!!!

Sir, This is an harassment to a customer so that one would get fed-up and sit silent or would start saying to return at least the old one as No one is responding to resolution.

Please help me out!

Some Faber complaint IDs were: [protected] & [protected]

Thank you
Rahul Singh
[protected]

Sir/mam,
I am having a Faber make kitchen chimney and am trying to contact for the service as the chimney has got choked but there's none whom I can contact....


Plz help

Address:-
Iris Ground Floor
Aabasan Apt
Hurlung Road
Near Loyola B.ed College
Telco, Jamshedpur-4
Contact No:[protected]

I bought a Faber Chimney 2 years back, it is completely useless. First it does not have a auto clean. It has to be cleaned every 2-3 days which is a very hectic process. In the name of Annual Maintenance they charge Rs.1600 and for 6 services a year. In this maintenance they do not do anything just the same superficial cleaning which we do at home then why should we call them and pay them for something we can do at home. They do not open the filters and clean it but the oil and soot collect in the filters so a superficial cleaning does not serve any purpose. Please do not spend your hard earned money for this useless product.

sir,i had a faber heatkraft built in gas hob....with model no-GB 30 MT with serial number H[protected] black glass...now one of its burner is not working.two months ago had a service had done. with payment because it is out of warranty....again starting the same problem.... my number is [protected].....plz give me a service for this......

Hi,
I have purchased chimney from Faber authorised dealer. I gave him specifications of my kitchen and cooking sytle at my home. I asked him to suggest me suitable chimney. He gave me chimney and sent his men for installation. At the time of installation they charged me additional 3000 Rs for flexible pipe (which is okay and was informed to me in advance). However the chimney is not useful, as whenever we kook, smoke spreads in entire house.
When i complained this to company, they sent their executives (twice) to check it, and their executived advised me that the chimney which is installed at my home is not suitable. Suction is not sufficient based on length of the exhaust.
Company said they can not do anything in this and i need to complain this with dealer. When i told this to dealer, he has washed his hands from it. He is not at ready to listen.
I am lost, the chimney is lying there as a show piece...

I am planning to escalate this to consume court..

Prashant, Pune

prashant.[protected]@gmail.com

This is with regard to a new cooking range, Gas Hob, by Faber.which was bought three months back.auto ignition sound is not stopping.and some times it doesn't work at all.I called the dealer and faber customer care office .now it is more than one month.nobody is responding.I never advice faber product to anyone because of this poor service.please take immediate action for this.




thanking you Yours faithfully

Mary mali

We had purchased a chimney from Faber Galleria (Dream Home) at 5th Block Jayanagar , Bangalore on 3 Apr 2012. Dream Home is authorized dealer of Faber.The chimney stopped working on 13-Aug and we lodged a complaint with the customer care service. The chimney is under the warranty.

On lodging the complaint , the customer care team informed that we will be charged Rs 300 for site visit irrespective of the warranty period. As per the manual Page 9- Life Time Warranty clause 8, "Visit made by FFIL technicians for product assistance within a period of one year from the date of purchase would be free, & there after levied charges as applicable". Despite this, the customer care & the agent at the toll free number insisted that the site visit charges will be charged. Reason given is that the installation was done by the dealer and the maintenance is done by the company directy and hence this charge cannot be waived off. Such details are never shared with the customer at the time of purchase.

It is extremely disappointing that brand of such reputation has such poor customer service. I had lot of issues even at the time of installation. Appreciate if someone could look into this and help fix the issue.

Have bought Faber Microwave oven in Nov 2010. Microwave over stopped working all off a sudden. Engineer came and check after 2 weeks from logging complaint and said door hook is broken need to order it. Said should get it in 1 week. After 1 month we called they said part if still not available with them. From last week when we call they say we need to pay for part which we said Yes still no body is comming to repair it. Everytime we call they are saying you need to pay, when we say yes then they will say will send the enginer today or tomorrow. This is happening from last 2 weeks.

Hi,
We had purchased Faber Glass Chimney in Oct 2008 which has 12 years warranty.
While purchasing they had informed that there is Warranty card inside the box- where as there was no such warranty card in the piece.
Now there is some problem with the Chimney and it is not working. But the dealers now want the warranty, without which they will not give the service free of cost. We have showed them the bill and invoice number but they are keen on seeing only the warranty card.

I feel this is their way of looting money from customers. If the warranty is for 12 years and we cant even avail one free service that too when the machine is not working . What is the use of such expensive and branded product.

Please help.
Contact Name - Sayar
Number - [protected]

DF 465 cook top -
Knob and the platform get hot and resulting burning hand at the time o[censored]sing the same . problem is not resolved by Faber from past 3-4 months . even Faber customer care is not responding properly .
Company is not accepting invoice given by Their dealer SS Ent. , 319, nitikhand -III , indrapuram , Ghaziabad as it was found forge invoice but had issued warranty card on that behalf .

I have buy a new electric chimney on march 2012. They said for warranty and life time warranty the ask to mail all the product bill,s.no of product,all the details throught courier or poster to company address.I have send all the duplicated copy of details to company on april 2012.when i ask for warranty in customer care first time they told we have not recieved the document on your product ID,they ask to send second time.so I have send second time all details to compliant they send references IDNO: CHN 12169679 and the warranty will deliver within 15 days.i have wait for 1 month yet i not recieved warranty,when i call to customer care they told within 15 days you recieve it.After 2month july2012 they telling server problem we will processing soon your request..........they cheating us without giving warranty,if i call lock for service means they asking for warranty.this company making more trouble to me.

customer name:saravanan perumal
customer phone no:[protected]
address:madanathapuram,porur,chennai


complaint address
Franke Faber India Limited | 37/1 | Kondhwa Pisoli Road | Pisoli | Pune - 411060 |India
Phone : +[protected]Extn - 65) | Fax : +[protected] | [protected]@faberspa.com | www.faberspa.co.in | Toll Free No.[protected]

I had bought FABER HEATKRAFT's electric chimney 2 years back and now due to blockade it has stopped fucntioning altogether. I called on their customer care number [protected] and filed a complaint on 15/06/2012.they promised me to provide service within 48 hours.But nobody turned up .I waited till wednesday called them again.Their answer was same.I have called them 4 time but to no use.Complaint is in Sri Ramesh's name.ph no.[protected]

I had complained to Apex marketing , Goa in the first week of May 2012 regarding 2 switches that needed to be replaced on the hood of our Faber chimney.. I was told that in a weeks time they would do so. But now after a whole month nothing has been done.
I have been calling up the company on its service no.[protected] and have found the line CONTINOUSLY engaged throughout the working hours. I called the proprietor himself on[protected] and he immediately asks me to call the service centre which is just next door.When I told him about the engaged line he insists the line is busy all the time (!). He takes my name and no. and assures me that the complaint will be attended and someone would call me back but so far no one has called. Every day this procedure has been repeated.,over the last week.
Yesterday, he himself takes the call and tells me that the proprietor has gone out and would call back
. I recognised his voice but I was amazed that an adult and so-called manager can stoop so low and have no guts and hence resorts to white lies.I was embarrassed myself to catch him on the wrong foot.
Many many customers of Faber have this complaint against Apex marketing about their forever- phone-off-the-hook and non attendance to consumer complaints. The proprietor himself keeps the phone off the hook i am told.
Kindly inform the head office of Faber regarding this person and please suggest an alternative/ please take away the franchise from this incapable company.

Two switches on my Faber chimney need to be replaced. I had called the service centre,under APEX marketing Goa, tel no.[protected] and[protected] and informed them in the first week of May 2012. They said in a weeks time they would replace the switches.. I waited for 1 whole month , the result was silence
. The whole of last week I have been calling up the given nos. The service centre phone is always engaged.....each and every minute of the working day. The proprietor himself keeps it off the hook and insists that his phone is always busy. He promises to ask his man to call back and takes down my no. and name each and every time but thats about it. No action.
Yesterday he himself answered the phone and lied that the proprietor had just gone out and would call back, though I recognised his voice!
. My husband is a dealer for Faber chimneys at Margao and many many customers of his have this complaint against Apex marketing and their forever-off-the -hook phones and non-attendance to complaints.
Kindly convey this to the head office of Faber and please take away the franchise from this company which is run by a man who tells white lies and never ever attends or takes note of complaints.

I have been using this company chimney since 4 months and glass of chimney breaks two times automatically without touching it...and they are not taking any action against it as i requested many times through phone and mail...so i request you to take action against that company,,, I am giving following information

Name : Mr. Ram Babu Gupta
Address: 225, Street No. 9, Padam Nagar, Kishan Ganj, Delhi -7
Ph No. [protected]

Dear,
Sir/ Ma'am
I Shima Paul would like to inform you that my gas chimnni was not working properly. I made a complain regarding same before two months in service center of Faber Care. One of your employ has visit and took a motor part for replacement but my problem hasn't been resolve yet and they are not responding to our calls. All details are mention bellow.
Therefore, I request you to please resolve our problem as soon as possible. I will be very thankful to you for this.

Card number : VRS-0611856
Unit SR. number :[protected]

Your Faithfully
Shima Paul

I bought Faber hob and chimney in June 2011, the day I installed it my chimney was making exceptionally high noise and my auto ignitions for two nobs was not working. I complaint about that, technician came and he fixed the auto ignition and said chimney in starting makes noise and over a time it will get corrected. Soon after few days again my hob auto ignition stopped working, I again called customer care and technician gave temporary fix.

I am really irritated with Faber quality and service and I am continuously asking for replacement of my both products but there is no response from there side. I am definitely going to file consumer complaint.

Never ever buy any product from Faber they have worst quality and service in India.

I PURCHASED 4 BURNER LPG STOVE FABER MAKE FROM RAJA PARK, JAIPUR A MONTH BACK. THE LEAKAGE OF LPG CONTINUE AFTER SWITCH OFF THE BURNER. ON THE NUMEROUS TIMES I FILED COMPLAINT FOR THE SAME.
THE FABER COMPANY PERSON ATTEND THE COMPLAINT AFTER TWO OR THREE DAYS AFTER SO MANY PHONE CALLS.
BUT TILL DATE WE ARE FACING THE SAME PROBLEM. WE ASK THEM TO CHANGE THE STOVE BUT THEY ARE SAYING AS PER POLICY WE CAN ONLY REPAIR IT.
THE LEAKAGE OF LPG LEADS TO ANY MISHAPPENING.
MY REQUEST IS TO CHANGE THE LPG STOVE OR SOLVE MY PROBLEM.

Hi All,
I had bought FABER CHIMNEY GLASSY 910 LTW last October and now it is not working .
I had called on call center number and got complaint number [protected].

After this someone called Patrick visited our place in the first WEEK OF FEBRUARY and he told that he will replace the motor.

Now it's been more than a month and i have been following up with FABER People , every time they say they will replace the motor but so far this has not been done.

After sales service is PATHETIC for FABER.

I would suggest people to avoid buying FABER PRODUCTS.

Thanks & Regards,
Krishna
[protected]