Faber Complaints & Reviews

I, Mrs Simran Dialani, bought Faber Built in Hop Gas Burner, from Vijay Sales, Thane, last year. I found that instead of Gas consumption that was previously 30-35 days per cylinder, reduced to 20-22 days with this faber hob. sorry to say this after repeated calls to your customer care, the problem was yet not solved at all. Can you please look into this matter urgently as we are losing heavily in consumption. Hope you will keep the "Customer...

The electric gas lighter in my faber cooking range has not been working for over 2 months now and i have to use matchsticks. very inconveneint when you have to light the oven or grill. Faber sent their service representative to have a look at it and they promised to replace it the moment they had the part...but its been over 1 month now....

I had purchased the stove 2 months back only. I had compliant that the Gas stove is not working fine 1 month back but the concerned person came to my house after 2 week after the compliant and he said he need the Xerox copy of the original bill and he took 1 week of time to collect the Xerox. Finally he said it will take 2-3 weeks to get the product by the mean time the Gas stove glass bursted. When I asked for a replacement he said he will...

Dear Sir,

I had purchased th following items from your dealer -M/S AAA PEE APPLIANCES-CHENNAI; PH-[protected],[protected],.

1. Faber Deco Chimney0Ltw perla Energy 1200 90 (F.S)
2. faber Hob-Mdr Mtx (F.S)

The above items were purcahsed on 18.5.2010 and the same were installed by the 3rd week of June.

I regret to inform you that the Chimney was not installed properly and the...

Dear Sir,

We have purchased the Faber Kitchen Chimney about a year ago) from your authorised dealer (Mom's Magic -Thane) in Thane and was installed by Company Engineer as per standard procedure. We want to bring to your notice the following :

1. Your Engineed had advised to clean the stainless steel filters minimum once in a month and replace the carbon filter atleast once in 6-8 months.

2....

after the repeated calls made for the installation of Faber chimney,model no: solaris 790,no action has been taken on your side..my job no is:124753.marking of the chimney and hob has been done by your technician but installation has not bee done yet.so please send your technician at the earliest for the installation of the chimney and the hob,failing which i have to move to the consumer court....

I had purchased a FABER kitchen chimney model number, “Solaris 680 LTW 90 SS” on 13.6.09. While purchasing we were told that our after sales service is great and we also have the life time warranty scheme against some ranges of products. So after the purchase on 13.6.09 the chimney starts malfunctioning within one year and now it has stopped working totally.

I tried to contact the customer care centre but most of the time...

Hi,
I bought a Faber Chimney - Mars Energy 1200 m3/hr from the Faber Distributors in Kolkata (Lokenath Systems, Bapuji Nagar, Kolkata - 700092) and the same was delivered on 13th May, 2010. The installation was done on 15th May, 2010 and after the installation during the demo, the switches were not working properly (the person who installed the system, pressed the 2 button and it went inside), subsequently the other buttons were also...

I bought a brand new "chimney" & "cook top" from Fabre in bangalore.
Within a week o[censored]sage, technical snag occured in cook top in which auto ignition was not working even after changing the battery.
When their service centre was contacted, they mentioned that there is NO FREE service even for the brand new product. I was asked to bring it to their service centre which is very far from my place.
Can...

TO,
The Customer Service Department,
Faber Heatcraft Industries Ltd.,
Dear sirs,

Sub: Poor installation/quality of knobs of hob and subsequent problems.

On December 22nd I have purchased a FABER Hob model no.Fc- Glassy 910 Ltw and a Chimney. Recently, the hob was not working and all the operating knobs have come out. Hence, I made complaint by No.SD 1630 to Faber Service at Chennai....

I bough Faber Gas stove+ Chimney from one of the local retail shop in Oct 2009. For installation itself it took a month time chasing them and from Nov 2009 we are facing issue with gas stove. We could see gas leaking out of the burner and front burner creates noise like a block of gas flow and some time stops abruptly. After many chasers service executive came in Dec 2009 and said the issue is with burner and need to be replaced and took...

I have purchased a FABER product GAS HOB (Product Code GB30SSP)/Srl.No : [protected] on Dt. 03/12/2009 from HyperCity - Vashi- Navi mumbai (India). Within few days of installation of the product at my residence by a company technician , I have found some defects on the product and the same was notified to customer care. After few days, a technician came, diagnosed the problem and recommended the replacement of faulty part of the HOB at...

Dear Sir,

I would like to your kind attention that I had bought a Glassy 60cm SS Faber Chimney from Faber- authorised dealer M/s Sales Emporium, 443, Jessore Road, Kolkata-74, on 09.01.09 ( attached Memo no- CR/03498/1/[protected] dated- 09.01.09). Model mentioned on the Cartoon is GLASSY HIP 605( Stainless Steel) and Sr no[protected]. But unfortunately , I got attached Oven Warranty certificate Card & Manuals from...

I purchased a Faber Heatkraft Chimney with Gas Hob/Cook Top on 23.9.2007 from Shree Anand Sales Corp., Marble Market, Mangol Pur Khurd, Delhi - 85. The Product has a 5year warranty. The toggle switch of the chimney and the the spark plug of the large burner of the hob has stopped working. I lodged a complaint with the customer care on 19/3/2010. The company representative came calling late evening on 20.3.10 and after inspecting the...

I reside in Bangalore.I had purchased faber chimney 3 years back. It stopped working one and a half month back. I filed a complaint with the service centre at Ulsoor, Bangalore(ph :25546272,[protected]. The technician visited my place after 10 days. He said the motor has to be replaced . The spare part had to come from Poona and he told me that i have to wait for 10 days. Its almost one month since and iam still waiting.i have called the service...

An Annual Cleaning Contract was signed on 04/04/09 vide ACC no. S858 for the periodical cleaning contract on the Faber made kitchen chimney with the authorised agent of Faber Heatkraft, M/s Avon Marketing at 55B S.P Mukherjee Road, 2nd Floor , Kolkata - 700026.
However, we have been continuously suffering to get the periodic service in time though the payment for the same has aleady been paid in advance during the ACC signing.
As...

----- Original Message -----
From: Kavitha -Meenaakshi
To: rakesh.[protected]@faberheatkraft.org
Sent: Monday, January 25, 2010 6:18 PM
Subject: Fw: MDR-723 Matrix Faber Hob-Complaint


----- Original Message -----
From: Kavitha -Meenaakshi
To: [protected]@faberheatkraft.org
Sent: Friday, January 22, 2010 6:26 PM
Subject: MDR-723 Matrix Faber Hob-Complaint
br...

I had purchased a auto- ignition glass bodied cook top the makers of which were the reputed Faber company , about 17 months ago. i paid a big amount and purchased the best model available. but i was disturbed when i started facing problems within a few days. It would not work automatically! i had to use lighter, so what was the point in paying 3 thousand more for an auto ignition model and still using a lighter? The local dealer was very...

The Chairman/ CEO,

Dear Sirs,
I bought a Faber Chimney Sloaris 680 LTW + Faber Cook Top CTX 360 AI from M/S Lotus electronic supermarket, Bhopal, India, vide bill No 60C903144 dated Aug 15,2009.

The Chimney is working very well but your cook top has been giving trouble since a one. The small burner cannot be auto ignited no matter what you do. It only burns by external ignition ( match box )
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I have Faber Hob and Chimney with lifetime warranty. The hob is an expensive glass hob. For the last 4 months thet hob has had several problems. This all started after the service person came and cleaned the hob.

First complaint is that he misbehaved in the house. The service people are very sub standard. Un educated and not technical.

Second is that they never fix the problem when they come.
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