Faber Complaints & Reviews

Sir,
The wires of the chimney got burned,for which a complaint was made on 29/6/11. Mr. Asif from Adinath enterprises (Service centre of FABER HEATCRAFT)checked it and detected it as only replacing the wires of the operating button & the motors were OK. The next day he took the chimney to the SERVICE CENTRE, and got back the chimney in few hours, BUT WITH THE MOTORS REPLACED with the DAMAGED ONES.The chimney was not working...

Dear Sir/Madam
This is regarding chimney spares not receiving from my trader or company after remainding several times.
There are some parts like filter need to be changed in every halfyrly for sustaining of chimney efficiency and make it ready in all times.
But the matter of regreat, i bought this from Krishna electricals, ambernath-west, phno no-[protected] in
2010 and they committed me you can get any parts...

We bought brand new Faber Microwave Oven in Nov 2010. After some days o[censored]se we realize that it does not switch off if we keep timer more than 2 min. We need to do hard disconnect. We have register compliant( Compliant Number is[protected] on 23rd Feb 2011. So far we have few tech people visited the site and told us front panel is faulty need to be replaced. Talked to area manager few times, every time I call they say we will send somebody...

I purchased Faber chimney and hub in 2003. The product was regularly serviced by a company in Bangalore till few years back. The service was changed to Vikrant Enterprises (Ulsoor, Bangalore) after that. One month back (June 2011) they came for service of both Chimney and hub. They had broken some of the screws connecting the hub burner and they promised replacement within few days. It is more than 1 month now and despite repeated calls to...

dear sir,

can u help me to get the defective gas stove replaced from Faber, the poor quality of the product has not been accepted by Faber, delhi during the warranty period of initial 12 months. right from the date of purchase i had faced problems in this gas stove and faber just serviced the stove for atleast 6-7 times.

seeing their response, i lost faith in the product and its quality. however, on someone's...

Dear Sir,

I have worked with A.W.Faber-Castell (I) Pvt. Ltd., Daman as a Sr.Store Officer. I have relieved from company on 19th August 2010 and submitted my PF form to company for authorised signatory on 12th November 2010.
After continuos follo-up my PF form is still not submitted to P.F. Office

Request you to kindly look into the matter and do the needful at the earliest

Thanks,
br...

Since we have purchased Faber hob, the LPG consumption has risen considerabelly. Earlier a cylinder use to last min 45 days and now (since last 3 refills) the cylinder has lasted only 15-18 days. There is no LPG leekage which is also confirmed by the fact the there is zero LPG smell. We have raised a complaint on the helpline number and we were promised of service would be available in 48 hrs, but there has been no responce since then. Please...

We have called the faber person for service in the first week of june to service our chimney. From then till now, we have made many calls and the standard reply we get is , " I will come in a day's time". till date they are not bothered to service the chimmney...

Want to get chimmney serviced....

Sir, i had purchased faber chimney during year 2007. This is a hopeless product, having poor quality and applications according to manual.The product is very hopeless, not working properly due to poor suction quality. Smoke is not being sucked as per norms.
Company is befooling customers by giving false life time warrenty.While customer have to pay rs 400/- to company engineer on every visit.Company charges for every replaced...

The Faber cooktop purchased by L.P.Rai ,DGM of State Bank of iNdia, staying in B- 8, GF , Lajpatnagar , New Delhi was repaired by technicial of Frankie Faber vide Service note no, S 2340 dated 6 Juna 2011 and charged Rs. 701/- for teh same . Since technoiician left it is not working properly. Several calls made to teh technician at the no. given in service note it is not attended. It is really bad customer service from wold leadr in cook...

I had bought a Faber Gas burner GB 40 MT Sr. No. H[protected] on 30th April 2011 through our Kitchen contractor(Mr. Jayaprakash) from Sampurna Enterprises-Bangalore. As the kitchen was not ready we commisioned the burner only in the first week of May. We found the following 2 problems on this burner.

1)One of the burner was not getting ignited. 2) On the other bigger burner, flame was not coming on the inner diffuser.
br...

I have purchased a Faber Chimney from Sekar Stores, Ambattur on 8th May, 2011. I was assured of installation the next day. But till date installation has not taken place. I have been contacting Sekar Stores and also Faber's office at Chennai. Both the manufacturer and seller commit that the installation will take place either today or tomorrow. But nothing is happening. I am frustrated and has been put to lot of mental agony. ...

2 NOS OF BLASTS HAPPENED IN THE FABER KITCHEN HOBB IN THE PERIOD OF 10 DAYS.
Date of Purchase 26-6-09, Dealers name Kitch- in-World, Model no. of Hobb is FUSION 46555P, serial no. [protected].
The first blast happened on 5-5-11, after which the first complaint was lodged with the dealer and we came to know that the dealer has shut down his operations and he is no more dealing with the faber hetakraft products and given the contact...

I had bought a Faber chimney and a cook top on 20.04.2011 and got it delievered to my house on 24.04.2011. Got it installed on 26.04.2011 and found that cook top is not functioing properly.
Registered a call on 27th April 2011 and got no solution to my complaint after daliy (3) reminders.

If this is the kind of service they provide in starting, what about 1 year later.

I want to replace the products....

I had purchased a 4 burner cooking gas stove of the Faber company and within days noticed that the gas was leaking. I made several complaints, considering that the gas stove was still under a year's warrantee and many technicians came and without thoroughly checking said that the gas stove was fine until one day a technician told me that the product was defective and he will fix it. I insisted that if the product is defected and still...

I bought a 3 burner glass top Crystal Faber Hob last January (17th Jan.2010). I got a call from a one of the service associate of Faber to service the hob in the month of Feb.2011. Incidently, I had the following problems, when they called. So, I asked them to service the same.

1. Flame was spreading on to the plates below the burner.
2. The flow of gas in the bigger burner is not proper and suddenly goes off when...

please give the specification with IS of material used for various parts of the chimney CF 601 SS. i have purchsed recently 6 chimneys. I want to know the details. i am chasing your dealer since last two days but i am not able to get these. Should i take the legal shelter....

I purchased three burner cooktop of Faber make. within a year of warranty medium size burner got shrunk .This was got replaced from the company on repeated calls.After one year (lapse of warranty) ,medium and large size burners got shrunk.The compliant was lodged about 5months back with the ludhiana service centre.After repeated calls and visit to the centre I failed to receive any replacement for the burners.Rather I was told that burners...

On the 15th of April 2011, I booked a servicing appointment for my Faber chimney for Saturday, the 23rd of April 2011. Spent the whole day today, chasing the call centre persons who kept asking why the service centre had not called me up!!! After 6 calls and 6 hours, and a lot of threats, I got a call saying that it would cost me Rs. 400 but it would be done on Monday. We are a working family and had made time today and cannot take leave...