Faber Complaints & Reviews

We bought a new Faber Chimney - Right from day ONE it had a poor suction capacity - when complained their service engineer who visited said that one of the fans was not working and he himself locked a complaint with their customer service, we had followed up more than 10 times since then. It has been more than 4 months now and NO PROGRESS TILL DATE.

ADVICE NOT TO BUY FABER - THEIR SERVICE SUCKS BIG TIME

U.P.Premkumar
+91 [protected]

I have purchased Faber Chimney recently. Chimney is not working currently and hence required repairing, I lodged complaint several times. my service complaint number is [protected], despite of calling them many times and non of them had came up till now. kindly helps us as early as possible. my email address is [protected]@yahoo.com

My Faber 4 burner hob was damaged as the cooker fell on it and the toughened glass has cracked.
(complaint no. [protected])

I called your service centre 3 weeks ago and your service engineer arrived in a couple of days. He examined the damage and told me that he would get back to us with an estimate of the parts needed.

I have still not received the estimate. I am unable to cook due to the damage and this has caused tremendous inconvenience to the whole household. I have called almost everyday since then and every time I have been informed that the service centre would call me in the next 5 minutes but this has never happened. I wonder what your service centre means by 5 minutes!!!

Today when I called and asked for a senior persons intervention I was kept on hold for 10-15 minutes after which there was no response. I am absolutely disgusted by the attitude of your employees which certainly reflects on your company poorly.

Please let me know if you can help me failing which I shall buy a new hob and certainly not Faber.

Gayathri Voleti
C 301/302 Lake Palace ,
Powai Vihar Complex,
AS Road, Powai
Phone: [protected]

I bought a Faber gas stove (4 burner) from a faber dealer in greater noida. It had a one year warrenty offerd. After some time 2 of the 4 burners stopped working. I complained to the dealer and the problem got fixed. But it reppeared again, I caled Faber helpline many times but no body came to my house for repair. so from last 2 months i am chasing the dealer and helpline to get it fixed but in vain.

details of dealer: SK enterprises greater noida

month of purchase: Oct 2010.

Faber is being sold with duplicate replacements with the same model and serial no. at Chennai with the mutual understanding among faber local customercare employee, faber authorised dealers/shop agents and duplicate manufacturers. Definitely faber products are not of this substandard one to break in all corners on thermal variations as they are o[censored]ndergone heat stress and tempered glass type. You can see the glasses are buckling in to small pieces uniformly on all the four corners uniformly with in three weeks from the date of purchase.

I booked complaint in the 2nd week of July2011, and till date no response from your local customer care employee except the standard phrase of "we referred to Pune office and noresponse from them, but glass will be replaced at the earliest". It seems they mend money by having deal with fraud manufacturers and making loss to your organization. That's why they are reluctant to contact you and resolve this crisis at the earliest

I had requested for servicing of my 4 burner cooking with company nominated service centre (Avon marketing Kolkata). Complaint No. [protected] dt 4th July 2011. A person came to say that the product is to be thown away not good enouygh. We requested for another person to come and check, he did, said that the plates need to be changed. We are still waiting for the parts to be sent to us. Toll free number says that they have closed the call. in the meantime now all 4 burners are not working!

WE BOUGHT FABER GLACCY COUPLE OF DAYS BACK WE REQUESTED FOR INSTALATION IN BANGALORE, SERVICE ENGG DID COME TO OUR PLACE WITHIN THE COMMITED TIME BUT INSTALLATION WAS NOT COMPLETED (STELL FABRICATION WAS SUPPOSED TO BE ALTER AND FITTING TO BE DONE) ON INSISTING HIM TO COMPLETE THIS.
HIS ARROGANT REPLY WAS WE DO NOT DO THIS IF REQUIRED YOU CAN CHECK WITH THE CUSTOMER CARE ON CHECKING WE FOUND THE SAME ANSWER..................... AGREED TO THIER LOGIC BUT WHAT STOPPED THEM TO UPDATE CONSUMER PRIOR TO THE VISIT TO ARRANGE FOR THE STEEL CUTTER AT THE TIME FABER SERVICE ENGG SUPPOSE TO COME...................
ON REQUESTING HIM TO WAIT FOR 1/2N HRS SO THAT WE CAN GET THE FABRICATION DONE HIS ANS. WAS HE WILL OR SOME BODY ELSE WILL COME BACK TOMOROW OR DAY AFTER TOMO TO COMPLETE THE SAME..........

WORST OF ALL ON COMPLAINING THIS TO FABER CUSTOMER CARE - INS-PITE OF TAKING ACTION AGAINST DEALER THEY WE TRYING TO DO DAMAGE CONTROL MORE

SUNIL BHANDARI
[protected]

AFTER PURCHASING A FABER MAKE CHIMNEY I ENTERED INTO AN AMC WITH THE COMPANY AND FULL PAYMENT WAS MADE FOR THE AMC.BUT AFTER RECEIPT OF PAYMENT THEY USE TO PAY A DEAF EAR DESPITE SEVERAL TELEPHONIC REMINDERS FOR SERVICING. SITUATION IS SO FRUSTRATING THAT I AM AT SEA .PLEASE DO SOMETHING.


YOURS SINCERELY,

P.MUKHOPADHYAY
71/8/9,DR.NILMONI SARKAR STREET.
KOLKATA-700090
MOB.NO.[protected]/[protected]

i have an FABER HOB DF 4MT SS 256 WITH CHASSIS NO[protected] purchased from VIJAY SALES AT Prabhadevi on 19/6/2006
On 7aug 2011 your maintenance agency Prompt services, navi mumbai 400706 had sent an person named Mr Shivkumar for servicing the hob at my residence, he did not clean the entire hob properly which i got it done from him by forcing him to do it , then he had to replace the 2 nos faulty lighter which he did by only replacing one new & the other one by using an old lighter removed from any other hob & was charging me for 2 nos of new lighter in addition to 850/-- for service charges.He only reduced the charges when i found out that he has been using old used spare parts.
When we call company authorised service centre is this the service we get from the service centre?
Please look into the matter @ reply immediatley or else i shall be forced to goto the consumer forum

Sir,
i'm from ulhasnagar town had complained to AUTH.SERVICE PROVIDER "LUCKY ENTERPRISES"
G-48,JOGILA MARKET, T.M.C BUILDING, UTHALSAR, THANE(W)
the above servicer provider is just simply IGNORING our calls and just giving FALSE excuses for not coming
we have complain on 4/8/2011 and promised to visit on 5/8/2011
kindly arrange to solve our problem as soon as possible
thanks

I faced a recent issue with Faber Service Centre last week when a technician came to clean the Faber electric hob (chulha) in my house. He pointed out that two spare parts were missing from the hob and should be taken by the technician who came previously to service the hob. The parts were the ones required for the electric circuit - a generator and a switch - and these cost about Rs. 1000/-

I called up the service center Manager, Mr. Martin ([protected]), right away and informed that his previous technician who had come a few months ago had stolen the hob parts. I didn't have the bill as that service was done about 6 months ago. I urged him to look for the record in their system by using my name, number and location. The manager very casually said that if there is no bill it is difficult to find the guy because it will take too much of their time and effort to look up their records and get the technician's name!!

Nothing has been done by the company to resolve this issue. I DO NOT trust them anymore and find them highly highly UNPROFESSIONAL for not taking responsibility for the loss caused to me as a customer!!

I am furious at this manager and want him to realize what an a*****e he is being by casually ignoring the issue!

Sir,
The wires of the chimney got burned,for which a complaint was made on 29/6/11. Mr. Asif from Adinath enterprises (Service centre of FABER HEATCRAFT)checked it and detected it as only replacing the wires of the operating button & the motors were OK. The next day he took the chimney to the SERVICE CENTRE, and got back the chimney in few hours, BUT WITH THE MOTORS REPLACED with the DAMAGED ONES.The chimney was not working after repairs. I personally went to the service centre where i was told to buy the MOTOR for 3000/- or exchange the chimney for 8500/- by the senior technician Mr. Manoj Tiwari.
Kindly look into the matter as early as possible else face legal consequences.
S.C.Udeshi

Dear Sir/Madam
This is regarding chimney spares not receiving from my trader or company after remainding several times.
There are some parts like filter need to be changed in every halfyrly for sustaining of chimney efficiency and make it ready in all times.
But the matter of regreat, i bought this from Krishna electricals, ambernath-west, phno no-[protected] in
2010 and they committed me you can get any parts for replacement at any time.
I am following up for such parts since long times and finally the trader giving me false committment every time.sofar , chimney parts not yet changed and the gradually chimney efficiency got detoriated.
Now the time i been dissapointed with the act of trader and helpless.
So kindly request you help me out and suggest me for next future course of action.

Thanks&regards

D.N.PANDA ,MOB-[protected]
DIAMOND-A, FLAT NO-304,
KAILASHNAGAR,VADAVALI SECTION
,AMBERNATH-EAST,THANE-421501

We bought brand new Faber Microwave Oven in Nov 2010. After some days o[censored]se we realize that it does not switch off if we keep timer more than 2 min. We need to do hard disconnect. We have register compliant( Compliant Number is[protected] on 23rd Feb 2011. So far we have few tech people visited the site and told us front panel is faulty need to be replaced. Talked to area manager few times, every time I call they say we will send somebody to see the issue. Till date we have not got the issue resolved.

I purchased Faber chimney and hub in 2003. The product was regularly serviced by a company in Bangalore till few years back. The service was changed to Vikrant Enterprises (Ulsoor, Bangalore) after that. One month back (June 2011) they came for service of both Chimney and hub. They had broken some of the screws connecting the hub burner and they promised replacement within few days. It is more than 1 month now and despite repeated calls to them, they are not coming to replace the screws broken by their engieers. It is a pathetic service and I am not sure how to get this fixed now.

Regards,
Sriram

dear sir,

can u help me to get the defective gas stove replaced from Faber, the poor quality of the product has not been accepted by Faber, delhi during the warranty period of initial 12 months. right from the date of purchase i had faced problems in this gas stove and faber just serviced the stove for atleast 6-7 times.

seeing their response, i lost faith in the product and its quality. however, on someone's advice i took up the issue through their website, the response is here in the trailing mail. as per their advise, i lodged a complaint on their toll free customer care, the complaint id given was [protected] dtd 20.06.2010. subsequently, the gas stove was inspected on 26.06.2011 and the technician declared that 3 burners/mixing tubes out of 4 needs replacement, and due to non availability of the spares he will come later within a day or two.after alomost daily follow up over telephone with their service manager in delhi, they took almost 7 days to revert back with spares at my home and surprisingly demanded money for replacement of defective parts. i was under the impression that since the product is defective and i have got assuarance from their corporate office, faber shall be replacing their defective parts at no cost to me.

finally, i decided to refuse the repair on chargeable basis and hereby resorted to seek your kind intervention/help in this regard.

it is requested to please advise me further course of action.

with warm regards,

sanjeev tyagi
mo-[protected]
indirapuram, ghaziabad (up)-201010

Dear Sir,

I have worked with A.W.Faber-Castell (I) Pvt. Ltd., Daman as a Sr.Store Officer. I have relieved from company on 19th August 2010 and submitted my PF form to company for authorised signatory on 12th November 2010.
After continuos follo-up my PF form is still not submitted to P.F. Office

Request you to kindly look into the matter and do the needful at the earliest

Thanks,

Niraj Patel
Mob. [protected]

Since we have purchased Faber hob, the LPG consumption has risen considerabelly. Earlier a cylinder use to last min 45 days and now (since last 3 refills) the cylinder has lasted only 15-18 days. There is no LPG leekage which is also confirmed by the fact the there is zero LPG smell. We have raised a complaint on the helpline number and we were promised of service would be available in 48 hrs, but there has been no responce since then. Please help.
Regards
Sanjeev Khera
[protected]
[protected]

We have called the faber person for service in the first week of june to service our chimney. From then till now, we have made many calls and the standard reply we get is , " I will come in a day's time". till date they are not bothered to service the chimmney

Want to get chimmney serviced.