Ford India Complaints & Reviews

Our car Ford Fiesta no. DL-4c- 3462, was picked up for service on Sunday ie. 11 July 2010 with a promise to be delivered in the evening same day. But due to some problem in the car it was not delivered on the same day but promised to be delivered the next day by their executive Mr. Ashish, but to our surprise Mr. Ashish working with harpreet ford service center was not aware that their workshop remains closed on Monday and made a false promise. When being called up for delivery of the vehicle he avoided to pick up the phone. So we had to report the matter to Mr. Anthony who is VP in the center. Mr. Anthony was quite prompt and helpful. He took an immediate action and assigned the duty of delivering our vehicle to Mr. Yadav this entire process took the whole day. So Monday was over. Now we were promised delivery of our vehicle on Tuesday but again the same situation, Now Mr. Yadav was not able to keep his promise of delivering our vehicle on Tuesday, so we were promised to get it on Wednesday early morning,as my husband had to take the car to the office but again the same situation we were not delivered the car and after a lot of fight and struggle we managed to get our car on wednesday.

Dear Respected Sir

My name is Amit Patel and im living in Morbi.
my ford fiesta car no: GJ 3 CA 4441.

I have Ford Fiesta Car. I buy fiesta in 2008 model ZXI.

Now i want submit complaint against ford company.

I found one of the my cars fron wheel bearing in faulty so i want to change but company told us they cant give us only bearing they pressure to buy full front exel.

if i buy full front exel then costing increasing around 12000/-Rs.

So i want only front wheel bearing only.

Please help us consumer court.

I own a Ford Fiesta ZXI Petrol since last 2 years, Capital ford owns the worst manpower in bhubaneswar with regards to its manpower & service quality...They ask for payment for car break down services & demand outsourced service beside the ford billing...These should be eradicated to improve the service quality in bhubaneswar...Requires immediate attention for improvement & customer satisfaction.

I am an unfortunate owner of Ford Fiesta Car, which I bought in 2006, I bought this car with my hard earned money plus a loan of Rs. 5 Lakhs, as we all know that cars are always depreciating its worth & liabilities so no way I can afford to sell this and buy another make. Since the day one this car has given me enough trouble that I never recommend any body to Ford car, on the top of it its being franchised to the most customer unfriendly people "Harpreet Ford" .
I have been complaining for about now 8 months about airconditioning and my car has gone to service station at least 6-7 times and each time at least 2-3 days, they fix it temporarily and again the problem re-occurs.
Following are some of the last few AC complaints repaired, although my car is under warranty.
1. 07-June-10 (Inv. No. CRA02369GW)
2. 21-May-10 (Inv No. CRA01817GW)
3. 07-Apr-10 (Inv. No. CRA00276GW)

Prior to this I was not tracking how many times I had to send my car for AC repair.
Why should I be always paying visits and suffering and remain without a car till the my car is getting fixed. My warranty is about to be finished but my problem persists, and they keep fixing it temporarily. What will happen post my warranty expired? Finally its only consumer who has to suffer.
I would recommend each of the potential buyer not to buy Ford cars as Harpreet Ford does not have any competenciy or capability to rectify the problems.

Rgds

Lalit K ([protected])

i Abhishek Sharma having ford endeavour from 3 months my suv is giving some problem of HEAVY BLACK SMOKE AND LOW PICK UP.i hav given my vehicle around 15 times in a month or every third day i m on their service station but they always promise me that they will do everything alright,but the problem is not sought out till date 30.06.2010 today also my suv is in service station for the same problem.Previously when i have given my vehicle for the same thing the mechanics have taken out my working A/C compressor and replaced with non working compressor from that day there is problem of A/C and the service advisor And the G.M also agreed that they have changed.
MY vehicle is not in the condition to drive and this all happens due to the NCR FORD FARIDABAD AND NCR FORD MOHAN COOPERATIVE DELHI.
They have totally done fraud to me & i m very frustrate

I[censored] are planning to purchase ford fiesta, I request u to pls never ever think about it. I am suffering from last 3 years & worst thing with the product is service.
recently I drop my car at harpreet sevice station (gurgaon) for minor accidental work. they committed to deliver the car in 7 days even the work is of only one day. and after many many calls they release my car after 2 weeks after very unsatisfactory work.
when I checked my car i found one wheel stud broken and one is faulty, I immediately approach to service centre but they refuse to accept it.
after long arguments they called me at their centre, when I reached their they returned me without any attention or satisfaction.
I have long list of their misbehaviour especially harpreet ford's employees and request u all don't purchase ford's product

Bhim Shanker Gupta
Najafgarh, New Delhi

Hi,

I bought a new Ford Figo 1.4 ZXI on 18th June 2010 with lot of assurances and promises by the sales executive Mr. Gangadhar and Ms. Bhavya. At the time of booking I was assured of 3m Sun Film, Mud Flaps, Floor Mats and Cig Lighter. Out of these i have got 3m sun film which was not to my expectaion because i had requested them for 100% dark sun film which the lady had assured and finally they came up with the reasons of policy and process. In fact when I asked for the refund of money against the sun film they came back of saying that it was given to me "free of cost". I had to made them clear that they approched me for the booking with such offers as compliments and now they speak of money. The Cig lighter was not given but the sales guy was up front enough in reducing the money from my last part payment.
Now the other two accessiories have not been provided to me till date, itz almost 12 days from the date of delivery and I have not found any response to my e-mails and phone calls. The sales executives are not accountable for their promises and assurances, they are only focused on selling and payment collection. Customer Service is very much lagging by them
I am not sure how much should I suffer during the vehicle service time. I am lodging this complaint with lot of distress and un happiness not for the reason that I have not got accessiories but for the reason that there is no response from any of them and myself as a customer after paying 100% payment keep righting mails, lodging complaints etc...
Please pass on this to the concerned and instruct them to clear the pending issues at the earliest.

Regards,
Srinivasan N

I have Booked Ford Figo - 1.2 Zxi, Ebony, Chill on 4th May 2010. The Commitment was 4 Weeks for the delivery from Talera Ford "Nigdi Branch". the expected week was 1st week of June (Max). There was no communication till the first week of june from the dealer regarding the delivery of the Vehicle. This is the commitment from the dealer. There was no response for the call I made for any expected date for the same. the HORRIBLE thing is that the Sales Manager of Talera ford is also not knowing the status of the same when the vehicle is expected. There is no commitment for the delivery of the vehicle. I make atleast 20 (Thirty) Calls to Talera ford regarding the expected date of Vehicle. Additionally visited the dealer 4 times after booking. The dealer is asking to COMPROMISE with the other options available after 1.5 months. The compromise on the colour from, Chill to Black / D white /, the Version from Zxi to Titanium, Also the Dashbord, from the Ebony to Flop (Horrible for me) Coral colur. Its now close to 2 months. The COMMITMENT is now coverted to COMPROMISE. The dealer the talking of we have given you the other available options (Colour/ Version) for getting the vehicle. If ford the having a problem of producing the vehicle then they should not commit (CHEAT) customers of 1 month as delivery period.

Now the Loan which i have taken is already deposited in Talera's account. The EMI will start in 1st week of July.

The issue is still there is no visibility of the vehicle which is booked 52 days back.

I am now cancelling the FORD FIGO, a product which never reached me.

No regards to FORD & TALERA,

Satyapriya
[protected]
[protected]@rediffmail.com

Iam Rajeev, Software Consultant and I booked Ford Figo and gave a booking amount Rs. 1001/- to Kairali Ford, Cochin.......But some personal problems regarding Loan Issue, I cancelled my booking. But Kairali Ford Cochin will gives me only Rs.501. This is cheating. They will charge 500 for them. How we trust Kairali Ford in future....Kairali Ford is utterly a cheating company....by non refunding my amount.....

Dear Sir,
1. Given vehicle AP11AG 4844 for service on 14-Apr-2010 and they agreed to deliver it on 15-Apr-2010 to Fortune Ford, Sanat Nagar, Hyderabad
2. The main problem told was to rectifiy the problem of pickup in A/C
3. After road test they asked to change clutch plates agreed and changed it
4. They delivered the vehicle on 19-Apr-2010, late evening. As they were in hurry, I have paid bills (Rs 15000+) and took the vehicle. The main problem for which I gave it to service was not rectified - pickup was drastically getting down with A/C.
5. I gave vehicle back to Mr. Anudeep and on 23-Apr-2010, they have not even found the root cause of the issue.
6. They gave the vehicle by rectifiying the problem after another Rs 5000+ bill
7. Again the next week my vehicle A/C was not working fine and I went to the service centre again and they said coolent is leaking and so have to change some part and charged me Rs 6000 +
8. Again after that I took my vehicle to Basar and while returning it got puncher for four times because of wheel alignment/ suspension problems and I left my vehicle in between as I was with my family (my kid is just 2 years) and I should thank God for getting returned home safely. I have changed all the tyres but still my vehicle is getting dragged to left side. When I asked to pickup my vehicle, he is saying troubles from the beginning.
9. On Wednesday(09-Jun-2010), my vehicle got delivered with a payment of Rs 26,300/- (saying it is in perfect condition).
10. I gave my vehicle back to the showroom on Friday (11-Jun-2010) as there is some noise coming in the front. Again there are saying some problem in some parts and it will cost me around Rs 8000/- and again there is a leakage in coolent oil.


One can reach me @ +91-[protected]

From: Parimala, Ramachandran (R.) [mailto:[protected]@ford.com] On Behalf Of Customer, Care (.)
Sent: Friday, June 04, 2010 2:01 PM
To: Tushar
Subject: Reply from Ford India - 9523648



Dear Mr.Tushar Suryawanshi,



Thank you for contacting Ford India.



We appreciate the time you have taken to write to us regarding your vehicle bearing the VIN number AY81276. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.



We would revert back to you after we receive relevant information from our dealership. Your concern number is 9523648.



Assuring you of our best services and continuous support at all times.



Thanks and Regards
Parimala.R,
Customer Relations,
Ford India Limited.




[protected][protected][protected][protected]

From: Tushar [mailto:tushar.[protected]@gmail.com]
Sent: 31 May 2010 12:49
To: Customer, Care (.)
Subject: Figo Poor Quality

Dear Sir

I recently purchase Ford Figo Exi Diesel Model on 29/03/10.Engine No-AY-81276,Total KM 3200.One month back I have Facing Issue of LH side power window problem,while window closing noise is coming this issue is till open because deler says no spare available.Today I got issue of Power steering ,issue in power steering is a very serious in terms of safety.Power steering oil leakage due to rack & pinion is faulty as per Dealer.These spares also not available.I am fade up with these issue.So you are requested to look in these matters & resolved these issues.Also request to check to Vehical.I am not going to pay any oil charges as oil leak due to faulty parts.

So once again request to take action on priority



Regards

Tushar Suryawanshi

Trimurti,Wadala Pathardi Rd,Indiranagar,Nasik

Maharashtra

Mb.No-[protected]



Dealer: Moharir Ford,Nasik

Dear sirs,
My vehicle no. is RJ14 CF1310 ,Model 2008 Ford Fiesta(1.6 petrol).since last one year i am facing too much problem with my car as it had been sent several times to workshop K.S.FORD .SHAYAM NAGAR ,JAIPUR,RAJASTHAN. but the problem is still persisting, your enginners are enable to cure that problem . They always told me that we are finding the problem ,my all works are suffering ,i have to use taxi 10 to 15 days in month as maximum time my car having same problem of missing and very very low pick up and to afford a taxi is bieng very expensive to me . i have spent lot of money and time on this car but still there there is no solution to my problem .By all this i am mentally harrassed and depressed as there is no meaning of having a car.
Today in the morning i have registered a complaint at your customer care number ,and recieved a complain number no.9527304, they have told me to answer me back within 24hrs.
Now i want that you should look out the matter and solve my problem and i suggest you to replace my car engine with new engine and now i will not pay anything for any spare parts . Also i want compensation as i have spent lot of money by using taxi and taxi fare is very expensive as my car is generally at workshop K.S.FORD .SHAYAM NAGAR ,JAIPUR,RAJASTHAN.
And if my problem is not solved then i have to take legal action regarding the same.

Best Regards
Akshat Sharma
Mobile no. [protected].[protected]

Hi all,

This is the complaint I lodged with "[protected]@ford.com" for which I am yet to get response. Is there some local support available for complaints in Ahmedabad City???

Dear Mr. MD,

This is with reference to a quality concern with Ford' new vehicle - Figo.

I own Figo (bought on 27.03.2010) from Eagle Ford, Rajkot (Gujarat). The car has not travelled more than 2500 kms (not even first service is done). The tyre quality is so bad that a tubeless tyre, a high tension one, has got burst on city roads (tyres are of JK). I was fortunate that I was not driving it on highway/expressway or else would have met a severe accident. I just wanted to ask why this quality compromise is done? Is it just for the sake of aggressive pricing?? Should I continue using this car with the same set of tyres??? Is this safe for family driving???

I am not very happy to write this mail actually as I had certain quality expectations from Ford, had it been some other car company that is not image conscious, I would not have written this mail, but at Ford I am hopeful that this quality aspect is given importance. I am looking for a positive response in this regard.

Hope to hear a favourable reply soon.

CAR DETAILS
Vehicle Identification Number : AS 85575
Key No : T 34244
Invoice No. : R 42/2 /09-10
Dealer : Eagle Ford
Code : 9XZ 766V


Thanks and Regards,
Parin Shah
[protected]

Dear Mr. Rajesh Shah,

I had the worst service experience of my life at BHAVNA Ford Nerul. I own a ford fiesta TDCI ZXI vehicle registration number is MH03AM 7706.Let me brief you about the problem.
I had handed over the car for routine servicing. Your advisor told me that the injector bush needs to be changed. I had agreed to his recommendation and the car was given back to me on 17th May 2010.The invoice number for the same is CRIAA0085100.The moment the car was handed over to me I went for trail and found out that the engine noise had actually increased .I immediately brought the advisor's attention to this problem. Your advisor agreed that the noise had rather increased after the servicing, he explained to me that it was minor problem and that I should come on 22nd May 2010 and the problem will be rectified.
On 22nd May 2010 due to free check camp held at your service centre, nobody was available to answer my problem. Again they told me to come on 24th May 2010 and still nobody was available to take care of my problem. I was forced to meet the service manager that day as things were not working out .The service manager asked his advisor to take trial of the car. The advisor responded that there was a small noise in the engine, but he was not sure whether it came from the engine or pulley. The service manager explained to me that If this noise was because of the injector bush fitted by us than we will rectify it free of charge, but if it is due to the pulley then we need to check. When I countered them by asking that how could there be noise after the servicing. They gave a casual answer of coincidence which was not convincing because it the responsibility of the service to check the car thoroughly before handing over to us. They both assured me that I should come on 29th May as they were heavily loaded that day and car would not face any problems till then.
On 29th May 2010,I again handed over the car to them in the morning. I had decided to wait and see what they were doing with my car. At least for 2 hours nobody even bothered to look at the problems. When the car was handed over to me in the evening it had a terrible engine noise, which was far greater than the earlier one .It was at least ten times the earlier sound.
At this point of time I was totally disrupted. First of all they did not rectify the problem and instead they added on to it. The service manager again started with his “coincidence” story and was not even ready to take the responsibility. I may not be an expert but I am a mechanical engineer and I can tell when the service manager was trying to fool me with his repeatative “coincidence” story. After arguing with the service manager for a long time I had to tow the car home. When I asked him about how many days it would take to rectify this problem he was confused and answered about 15 days.
Customers expect that their problems will be reduced after giving the car at authorized dealer ,but in my case they actually generated problems in my car each time I came and didn’t even take the responsibility.My time,money and energy is wasted due to the poor sevice and also my problems have doulbed due to carelessness of the service mechanics.
Request you to please give urgent attention to the problem and come out with a solution as soon as possible.
Regards,
Vivek Desai
+91 [protected]

Ford India's dealer at Gurgaon - Harpreet Ford : Customers beware of this dealership. They are good in dealing with you until you pay them. Their attitude towards customers changes the moment you take pay them or take delivery - they treat you like dust, ignoring your grievances. It is now almost a month since I took delivery of a Ford Figo EXI car which was not fitted with mud flaps at the time of delivery. Though they promised to fit the item in 2-3 days time, they don't answer calls and mails now, after having collected money from me. Neither the company is responding to my numerous mails. So, please exercise caution while dealing with this dealer and the company.

As i would like to raise a compliant against the ford company about the insufficient quality check before releasing the vehicle.I've brought one Ford Fiesta SXi on march last from Kairali Ford Kottayam. My car has only runned 6600 kms,here my complaint is that as on my way one of its tyre has burst off and the other two is in the bulged condition,has you have provided with MRF tubeless tyres.Today[protected] i have contacted with almost all the higher authorities in kairali ford service managers in Kottayam and Ernakulam and also to the ford customer care centre chennai . They don't have a proper solution for this. All the higher authorities have no commonsense also .they are totally irritating the customers . They don't have a good customer care also

Don't Buy Ford Vehicles. their logo says "feel the difference" .that's correct you can feel worst customer support and service.
Mathew Thomas
[protected]

My name is Dr Rajabai and I have recently bought a Ford Figo Petrol version in April 2010. In the recent rains I find rain water leaking through both the rear doors. My compalint to Ford Figo has still not been answered and the cusotmer care number of the company is terrible. Anyone who wants to buy a Figo think twice

Dear all,

Iam writing this email with great frustration and anger toward Ford dealer Kairali in kottayam, Kerala.

I booked my car Ford Fig0 ZXI 1.2 petrol black dash and silver moon dust in the last week of february after getting assurane from that the car will be delivered in flat 2 week. We made a call to them on 1 st week on march and they requested us to wait till 2 week of march. We patiently accepted and made further plans accordingly and thought that they will get back to us as the car arrives. Please also note that my sis marriage was also due to come up in the 3 rd week of march. But till date (20 may 2010) there is no signs of delivery and we are highly frutsrtaed. Our 1st emi has already been processed by the bank and no way of getting it back. I just simply dont know what to do and calling up kairali ford almost every day. There is no one to repond and even the respoense from the manufacturer od pretty cold.

Please help as i wanted to go the legal way.


Sathya

[protected]@gmail.com

The Ford, a very respectable name in the automobile segment worldwide, could never join the big league in India. The company launched one vehicle after the other, one scheme after the other, but had to ultimately be content with an unspectacular show. The main reason behind the lacklustre performance was Ford’s poor after sales support. You will find Maruti Suzuki and Hyundai service centres even at presumed low turnover locations, but Ford service centres are few and far between. Worse, while replacement parts for Maruti and Hyundai vehicles are readily available at reasonable price, the Ford experience is just the opposite.
Just to cite an example, my Ford Figo, delivered on April 24 through Metro Ford, Palace Road, still runs incomplete with something as basic as mud flaps! These flaps were ordered with the car on April 4. The rear view mirror for the left side, ordered at Metro Ford, Palace Road, on May 9, is yet to be supplied. Funnily, the dealer took Rs.500 as advance for the supply of the mirror – something unthinkable at Maruti or Hyundai, where the material would have been supplied instantaneously against payment.
One wonders, if Ford cannot supply even rubber items and accessories like mirrors in a fortnight, how will it supply crucial replacement parts? Will the hapless customer have to wait for years to put his car back on road? One expected Ford to have learnt from its mistakes, but the experience shows otherwise. When will Ford become serious about customer service? If it is serious about its ambitious expansion plan in India, how can Ford afford such shoddy after sales?

I bought this car Ford Endeavour on 1st Jan 2009 . As it is very expensive car I had quite high expectations with the car as well as with service. But as the summer came last year which is very hot in delhi the AC of the car stopped working. The cooling inside was very very less & mostly I have to open windows.
I have sent my car to Harpreet Ford, Moti Nagar, Delhi many times but they always say that the car AC is working fine...