Ford India Complaints & Reviews

Dear All

I would like to inform you about harrasment from Ford india & there dealers
14th March 2011:

I visit one of your dealer ( Victoria Ford) to buy Ford Figo 1.4 EXI
diesel version.. Same day I paid Rs-25000/- in cheque as advance
amount..As per my Bank statement the cheque was honored dated 16th of
march.. Deal sheet was made & Proforma invoice was issued on the same
day to process my auto loan from Bank... & Promise made to deliver the
Car with in 4-5 weeks ...


18th March 2011:

On 18th of March my auto or car loan of Rs-4.59 lacs approved from
Bank...but I hold to disburse it due to some Negative feedback about the
dealer regarding there status in Ford ... I continuously following up
about my Car delivery . same time your another dealer Ganges Ford
poaching me to shift from Victoria to them. But I was stick to
Victoria


30th March 2011:

I Came to know that Victoria Ford wont be able to deliver my Car with
in month of April. They extended the delivery to May 5th.. I
Canceled My Booking .

1st April 2011:

I Wrote a mail to Customer service about my experience ... & reached to
your another dealer Ganges ford for my Car...

2nd April 2011:

Morning 9.25 am I reached to Ganges Ford office I made a Payment of
Rs- 83000/- among the amount Rs-25000/- through Credit card & the rest
amount through Cheque ..
The same day I reached to my Bank for my auto loan disbursement &
disburse 4.59 lacs in Favor of Ganges ford ..The TAT (Turn around
time) of the Bank about loan disbursement is 48 hrs... Ganges promised
me to deliver the car with in 15th of April 2011 & might be the time
extended up to 20th April...




7th April 2011:

I Received Rs-25000/- cheque from Victoria Ford as my Cancellation of
booking by the help of your Customer service Executive...


9th April 2011:

I rang up to Ganges Ford to Know the Present status of My Car. I got
the information that the Price of the car has increased & billing was
made as per new price grid with out informing me..& Now I have to Pay
Extra around Rs- 5100/-. More over they confirmed me that billing has
done but from regional office of Ford the Car requisition or booking
will be done with in 16th of April.. After that the Car will arrive
with in next 5 to 7 days at Kolkata.Then the Ganges will be able to
deliver it....

12th April 2011:

I called up Ford India Kolkata Office & enquired about the pressent status of my booking..They said invoice will be done with in 21st of April 2011


From all above incident or consequences I am totally confused about
the Procedure.. This is my compulsion now to take the
Car..

As a net result I am the Looser because I paid Extra 0.5% Processing
fees to bank for change of dealer name as well as now I have to Pay
Rs- 5100/- as per new pricing grid .

I have bought a ford ikon car during 2009-June and from the beginning it emits black powder from front wheel and on being pointed out the service people told it happens with all vehicles. but now the menace is giving much trouble and cleaning is a problem and I fear that the liners are faulty or something is wrong with the system. no other cars have such a problem and why ikon? I may be given an explanation for this fault.

vv mathews,c-79.ashok nagar, ahmedabad-380015
[protected]@yahoo.com

I booked ford figo exi(white,diesel) model a month ago .i was told that the car will be delivered within 20 days but after a month the sales representatives are saying that they dont have a single car of this model and it may take another 20days which they are not sure.This is a total customer harrassment and companies ineffeciency to fullfil customer demands

I own a ford figo zxi (diesel) car TN10AA2217 6 months old. First i was excited abt the car.
Problem 1 - Later i find the car product quality was too pathetic and poor. First i got some issue in my car head light, it starting giving some crack on it after a long fight they replaced it, but while replacing they didnt fix the front bumper properly this issue still exists after second service also.

Problem 2 - Later i find the front tyre mud flap is breaking ofen, becaue of low quality plastic and low ground clearance. In my experience i never saw such a stupid design mud flap which is made up of hard and low quality plastic which will break when it hits our indian speed breakers in toll and in our local roads.

Problem 3 - The service center (chennai ford) is very worst performance they never listen customers issue they just do the regular service other than that they dont rectify our issues, did not met quality service level...

Problem 4 - Ford figo is not designed for indian roads, vvvvvvvvvv vvery very low ground clearnace which is not suitable for indian roads. Very poor service and feedback from the company and servicecenter.

Thing really before u want to buy ford. I suggest go for someother car.

regards,
d'vin
[protected]

Sir/Madam:

Central Locking and Boot latch/lock of my ford fusion, which had started giving problems after 50000kms servicing in Sep 2010, have finally become dysfunctional now. Central Locking stopped working after the 60000kms servicing 2 days ago (Apr 06, 2011) and the boot latch stopped working 3 months ago.

vehicle details:
* Model: Fusion 1.4D
* Buy date: Feb 2008
* Kilometers driven: 32000
* Maintenance: Regularly maintained - has been through 8 scheduled servicings and 2 days back got the 60000 kms servicing done.

What I would like to know is:
1. Is the ford parts quality so poor that they start going bad so soon (< 3 years)? If yes, I would strongly recommend all my friends and family NOT TO BUY ford vehicles. If no, then:
2. Are the ford servicing stations creating more problems than solving? The above mentioned parts started giving problems after servicing in Sep 2010. If no, then I don't agree as the vehicle is very well maintained, only 32K in 3 years. If yes, then:
3. Is it incomptence of the servicing staff that parts start going bad during servicing? or, is it deliberate, making one question the integrity of the Ford staff?

Sincerely hoping that Ford would admit its fault and replace the faulty parts.

Thanks,
Deepak

I N V Chalapathi Rao purchased ford fiesta in the year 2007. From day onwards whenever i put on the ac the car gives a sound like a muncipality truck. when i approched the show room they said that the sound is due to fan. from2007 onwards i spent not less than 200 000 for the repairs and replacement of parts. Every year the ac gets repair. 15 days back also the ac was not giving the cool ness . Immidiatly i have approched the mud ford garage where i get my car repaired.They said that again the ac fan gone off it needs to be replaced . I got it replaced. After the repair i am getting the ac lesser than before the repair and when i switch on the ac it is sounding like a atta mill.pl advise me what me to do further.Even i thought of draging the authorised garage to the consumer fourm. However i am writing the mail to interveen in this issue and give me a solution. I wait for couple of days to get my vehicle properly repaired.
kindly do not force me to proceed further to the consumerfourm

The mail had sent before a month. we couldn't get a good reason and response . i am not convienced with their statement . im frustrated with their reply further please consider my statement . left pulling had happened before scratching but they given as due to scratching it was pulling left the description is stated in attached jpg .

The steering coulmn of my ford figo has been changed by jammu ford for therre times but didnot diagnose the problem and the front two shockers are very noisy.They always take a hammer and hit them without diagnosing the particular problem.The allignment of the car goes out after every 700 or 800 kms..And the car has licked all the tyres....Now again the steering coulmn is giving noise an d the allign has also gone out.The cocerned authorities are not serious to sort out the problem......

Hi,

I had brought my Ford Figo (HR26BG0264), to your South City Ford's Noida Sector -2 workshop for it's Second Free Service on 25/02/2011. The service engineer noted down the my complaints and assured that it will be fixed. I had few complaints like Rear Drum Making Noise, Clicking sound near the dashboard, Gear shift hard to move, Suspension Noise etc.
I got the delivery of the vehicle in the evening but found that the issues were not fixed.

For your information :
1. I had made same complaints before.
2. I did not get a feedback call.

It's funny how the customer has to pay and sign a box on the bill whichsays "Received Vehicle With Satisfaction" without even getting a chanceto check the vehicle.

I can't keep bringing the vehicle back for the same complaints.I will really appreciate if someone can look into this and fix it once and for all.

Yours Sincerely,
Praveen Kumar
[protected]

I had booked a ford figo 1.4 LXI diesel car (squeese color) on 23/2/2011 by paying the full price at PVS automotive co.(P) ltd. Malappuram, Kerala.Till date the company has not turned up to deliver the car. With flimsy grounds they are dragging my case of delivery of the car though I have paid the entire amount in advance.At the time of booking they advised to remit the full price in advance to get priority for delivery. But nothing happened. It is a kind of cheating. kindly intervene in this case and arrange delivery of the car immediately. A line of reply is expected.

Dear sir,
I had given my ford ikon(KA05MB832) for servive to ford bodyshop service station in guindy,chennai.for giving the car i had to wait for 3 hours and when i gave the car they said it will cost me 16k but the the bill given to insurance company was 35000.they dint even bother to inform when the car was ready for delivery also the way they spoke to me over the phone was very disappointing,they also lost the bill of towing company which was given to ford team.And today i got a call from insurance company saying that the car no. printed in invoice is KA85MD832 instead of KA05MB832.when i called ford again the answer given to me was "you should have checked when you got the invoice" and they said come with the R.C book if you want to change the bill.i need a proper solution for this .my contact no. is [protected].

Thanks,
T Shrirangan.

My car, Ford Figo, got burnt by itself at 4:30 AM, 27th Feb 2011.
The response from Ford post inspection is abstract and disappointing, and they blame 'external factors' for the incident, without being exact. We think this is outcome of a manufacturing defect and would like a complete replacement and suitable compensation. Please find the original complain and the response and also the burnt vehicle pictures:

<Quote: Original Complain>
Date: 28.02.2011.
To:
Customer Complaints Cell,
FORD INDIA
Marimalai, NGR, Chengalpet, Chennai-600 087.

Sub: My Car FORD FIGO, caught flames by itself
I request you to take note of and a decisive action towards this very serious accident that occurred with my car, a Ford Figo (Reg # AP28-DV-4383) Chassis No: AM36231.

On 27th Feb 2011, at 04:30 hrs in the morning, I was awakened to the sounds of something burning and to my utter horror found that my car was up in flames. You must know that I had bought this car barely 4 months back. Like always, the car was safely parked away in the shed, away from any kind of inflammatory objects. It had been running sound, without any kind of noticeable malfunction even just 20 hours before the incident, when I had last taken out the car. We have been hearing about such accidents happening to various other cars, but hadn't even dreamt that our car would meet a similar fate.

All said, here are two very urgent points:

1) I am very very dependent on my car, and I expect the response from Ford engineers and executive who I assume will have to do an inspection as to the cause of incident, to be as quick as possible to fix my new found handicap
2) Though I am pretty confident on how liable Ford as a company is towards what has happened, the least I would be expecting is a complete replacement, over which I am entitled to with an apology and suitable compensation for all the trauma and mess this has caused. It was nothing less than God's grace that such a thing didn't happen when me or my family were in the car or that the fuel tank didn't burst away, before we were able to put off the flames completely. I can’t even begin to imagine what a terrible accident it could have gotten then.

I had bought a Ford car, not just for what I had heard about its quality and popularity, but also for the promised excellence in customer care and service. I would like to keep the good-will relationship intact and certainly hope that I wouldn't be required to go seek the help of law and the media to make my voice heard.

With all due regards, I seek your sincere and satisfying help to retain what has already been lost, which includes not only the car, but also the trust.
Thanks in advance,
Zameer Ahmed
Manager(HS)
National Academy of Agricultural Research Management
Rajendernagar, Hyderabad-500 407

<Unquote>

<Quote: Response from Ford>
Dear Mr. Imdad Ahmed /Mr.Zameer Ahmed ,

This is subsequent to our earlier telecon we had with your goodself
regarding your vehicle bearing registration number AP28DV4383.

Firstup we regret for the inconvenience with regard to the thermal event
that your vehicle had undergone.

We understand from our dealership that the vehicle had reported for the
said thermal event, further our dealership senior technical personnel
inspected the vehicle thoroughly on 28/02/11 during which it was
observed that the root cause of the thermal event was due to external
factors.

Further to reconfirm the status our technical person had personally
inspected the vehicle on 03/03/2011 and his inference on investigation
was similar to one that had been already carried out by the dealership
i.e root cause of the concern is not due to any manufacturing defect but
due to external factors.

We also understand that the vehicle has been fitted with non Ford
Approved fitment .We would like to inform you that we only recomend ford
approved accessories/parts for our vehicles the reason being,that these
are tested and validated as per specifications.If the vehicle is fitted
with any non ford approved accessories or parts it could cause serious
consequential damage to the car ,thus hampering performance and safety
of the vehicle also the warranty also becomes null and void in these
circumstances.

As there is absolute clarity that the occurrence of the incident is not
due to any manufacturing defect, we regret to inform you that we are
unable to support on repairs under warranty, we kindly request you to
provide approval to carry out repairs under paid basis, we further wish
to state that we would ensure that our dealership carry out quality
repairs on the vehicle as per the standard Ford repair procedure and
deliver the same to you at the earliest.


Request your understanding & Co-operation on this.

Regards,

K.A.Saravanan
FIL - Customer Relations
<Unquote>


Contact: Imdad / Zameer ([protected] / [protected])

i purchased ford fiesta on 14.10.2010 and i given first service at tirupati service point and on my car one dent accres and i shifited my car to nellore deler with my own cost, while purcahse my car they given assurence for any compliance they take care, but practicly they charged money to shiftig of car and i go for 2nd service one of head light bule not performed well i given complaint and they told very recless the vehcile require servy in for chage of warenty light if not comes to nellore they unable to attended my complint, for the cost of bulb i may spend RS.2000/- nearly, if realy they give custmer service they can change bulb here it self because it is under warenty, but the people are not responding properly and they given recless answers and it is very hearted, I THINK I MAY NOT GO FOR FORD

my vehicle VIN no. is BC82870 and rgn no. TN 61 A 4106 . Purchase from Rockcity Ford Trichy
Susee Premium Automobilels PVT
Trichy
mera concern no 10190937 hai. aaj gadi ko diye huye one week ho gaya hai. service center par wo log gadi ko repair karne ka 50% cash mang rahe hai . meri gadi ko liye huye 1 mounth hi hua hai. meri hi gadi me asi problem kyo aa rahi hai. mene ford name se gadi purchase ki hai . me service ka 50 % dene ko agree nahi hu. yah gadi 2 bar repair par ja chuki hai. abhi bhi yah repair par gai hui hai . pahli bar repair par bhi RS 1488 ka bill bana diya. aaj fir yah gadi ke repair ka 50% repair cash mang rahe hai. waha par mene unke MD or Costomer care par bhi mail kiya lekin wo koi jawab nahi de rahe hai.

aap hi bataye mujhe kya karna chahiye

I have recently purchased the Ford Fiesta 1.4 Diesel from Harprteet Ford Delhi. My query relates to the music system fitted by the company. The system as per the documents supports Aux mode where I can connect my external source (audio source) to the music system but I am not able to locate the AUX input jack where I can connect my external device. Can you please help me

Thanks

S S Bola
[protected]@yahoo.com

To-
MICHAEL BONEHAM - President and Managing Director, Ford India
NIGEL E. WARK - Executive Director, Marketing, Sales and Service, Ford India

Dear Sirs,
In reference to above subject matter, I would like to mention the pothetic service done on Ford Ikon and request for your immediate inter-vetion for resolution and support.

Vehicle Details:
Ford Ikon 1.3 CLXI Colour Silver
Reg No. MH 04 BN 4231

Service Center Details:
SC Ford, Auto Land, Off New Link Road, Opp. Inorbit Mall, Goregaon West, Mumbai - 400062
Dealer Invoice Number RRIAA1590600 dated 02/02/2011 for Paid maintenace service.
Vehicle Delivery date: 02/02/2011
Billing Name: Kedar Godse

I gave the car for paid servicing on 1st February 2011 & got back on 2nd February 2011. After that I was out of station & drove the car yesterday on 15th February 2011. Then I noticed that smoke started coming out of Engine Compartment below the Hood. When I opened the Hood, I observed that a piece of cloth is left inside the compartment & it had started burning causing the smoke. I immediately removed the cloth. If I would not have noticed this, definitely car would have caught fire & have been fatal to me & my friends sitting inside the car.

How a cloth can be left inside the engine compartment? This is very pothetic service & neglegance on the part of the service center.
Now I want the compensation for the service cost.

This is a very serious concern & need your attention & action immediately.

Regards,
Kedar Godse
[protected]

We are having 02 Ford Endeavours & 01 Ford Fiesta.

In our city i.e at Bhuj there is a showroom of Ford and another showroom is away appx 60 Km at Gandhidham. Our concern is that whenever, we want to give our vehicle for Service, we have to go to Gandhidham which is 60 Km from us, because the necessary facilities are not available at Bhuj.

And whenever there is any requirement of replacement of any spare part, we are always informed by show room staff that such and such spare part is not available with us, we have to place an order and it would come in appx 8-10 days. Can you imagine the pain of customers, at first we have to go 60 km away from our city, and after reaching there we find such replies from the staff.

Yesterday i.e. 14th Feb 2011 itself, we have taken our vehicle bearing no-GJ-12-AR-9877 to your Bhuj based showroom, the staff did attend to us and informed that Oil Seal of rear wheel is damaged and require replacement, come on tomorrow morning i.e. on 15th Feb 2011, it would be procured and fitted to our vehicle. Today morning when we have brought the vehicle to them, they simply gave us a stereo typed reply-they do not have Oil seal and have placed the order and it would be procured in a weeks time at the same time they advised us not to drive the vehicle to avoid any further damage to vehicle.I appreciate their advise.

Now you may imagine the situation, we can not drive our vehicle for 8-10 days,just for a tiny part that is Oil seal, which is neither available at Bhuj nor at Gandhidham, because I called at Gandhidham show room too. It is really painful to know that your dealers do not have such a running spare item in their stock and the customers have to run around for such a small part. This paucity of spare parts by your dealers is really tarnishing the image of your Company .

It is our humble request that kindly intervene in the matter and take some concrete remedial actions to avoid such reoccurrences and harassment to your valued customers.

Thanks & regards
For Swaminarayan Vijay Carry Trade Private Limited

(VED PRAKASH SINGH)+ 91 [protected]
S V C T House, Mirzapar Road,
Bhuj-Kutchch
Gujarat-370001
Tel/FAX +[protected]/2/3/4
Browse us at www.svctgroup.com

FORD ENDEVOUR REG NO [ KA 09 P 0979]
NATURE OF FAULT ; I HAVE LOST ALL THE KEYS
I LEFT MY FOR ENDEVOUR IN LATHANGI FORD PVT LTD ON BANNERGATTA ROAD BANGALORE FOR MAKING NEW KEYS THE SERVICE ENGINEER NAME MANI TOLD ME IT WILL COST 7000/RS AND 1 WEEK TO 10 DAYS TIME I SAID DO IT .AFTER 6 DAYS I CALLED HIM HE SAID NOT YET FINISHED IT WILL COST U 10,000/RS I SAID GO AHEAD AND FINISH OFF AS SOON AS POSSIBLE BECAUSE I LIVE 200 KM FROM BANGALORE I HAVE NO VEHICLE I REQUESTED HIM HE SAID 1 WEEK AGAIN I CALLED HIM AFTER 7 DAYS HE TOLD ME UR VEHICLE HAS A BIG FAULT IT WILL COST U 20,000 /RS I WAS SHOCKED I ASKED HIM WHY DID;NT YOU TELL ME BEFORE THAT IT WILL COST ME THAT MUCH I CAME TO BANGALORE AND MET THE ENGINNER HE TOLD ME U HAVE TO CHANGED ALL THE LOCKS AND IT WILL COST U 20.000/RS I ASKED THE ENGINEER TO HAVE A GENERAL CHECK UP AND TELL ME THE EXACT AMOUNT HE TOLD ME I HAVE DONE A CHECK UP NOW IT WILL COST U 25;000/RS THE MAXIMUM I ASKED HIM AGAIN AND AGAIN TELL ME THE EXACT AMOUNT HE TOLD ME IT;S 25;000 THE MAXIMUM & 600/RS OUR SERVICE CHARGES I ASKED HIIM DO U NEED ANY ADVANCE HE SAID YES HOW MUCH I ASKED HE TOLD ME THE MINIMUM IS 5000/ SO I PAID 5000/RS HE TOLD ME HE WILL ORDER THE PARTS AND IT WILL REACH IN 3DAYS U CALL ME AFTER 6 DAYS THE ENG TOLD ME I CALLED HIM AFTER 5 DAYS HE SAID NOT YET FINISHED IT HAS TO BE PROGRAMMED AND THE ENGINEER HAS TO COME FROM CHENNAI WHEN IT WILL BE FINISHEDHE TOLD AFTER 2 DAYS I CALLED HIM ON SAT HE TOLD ME I WILL GIVE U TOMORROW I TOLD HIM ITS SUNDAY HE TOLD ME NO SIR WE WILL DO OVERTIME AND FINISH O[censored]R VEHICLE AGAIN I CALLED HIM ON SUNDAY HE TOLD THE ENG HAS NOT COME FROM CHENNAI HE WILL REACH TODAY TOMORROW AT 10;30 AM UR VEHICLE WILL BE READY AND U TELL ME THE LOCATION I WILL SEND UR VEHICLE U NEED NOT COME AGAIN I CALLED ON MONDAY AFTER NOON HE TOLD ME NO NOT YET FINISHED U HAVE TO CHANGE ONE MORE PART IT WILL COST 13,000/RS WE HAVE ORDERED THE PART IT WILL COME AFTER 3 DAYS AFTER 4 DAYS I CALLED THEM THEY TOLD THE PART HAS COME IT BE READY TODAY EVENING I CALLED IN THE EVENING HE TOLD ME NOT YET READY ITS NOT TAKING THE PROGRAMME U HAVE TO CHANGE THE PCM OR ECM ITS ONE MONTH NOW THE VEHICLE IS NOT YET FINISHED NOW THE SERVICE ENG MANI IS NOT THERE THEY ARE TELLING HE IS ON LEAVE SOME OTHER PERSONS ARE COMING &TALKING TO ME AND THEY ARE TELLING I DONT KNOW WHAT MANI HAS TOLD U BUT THIS IS THE FAULT EVERY DAY THEY ARE CHANGING ALL THE PARTS NOW I HAVE NO CONFIDENCE IN THE COMPANY PEOPLE NOW I WANT TO ASK THE CONCERNED AUTHORITIES HOW CAN A 100% RUNNING VEHICLE HAS TO REPLACED THAT MUCH OF PARTS I NEED AN ANSWER IMMEDIATELY I;AM NOT GOING TO LEAVE THIS COMPANY PEOPLE I WILL GO TO THE CONSUMER COURT AND TO THE MEDIA MANY PEOPLE MAY HAVE TOLD THIS BUT NO BODY DID IT I WILL SHOW THE PEOPLE OF INDIA THE NEW FACE OF FORD HOW THEY ARE CHEATING THE CONSUMER'S BIT BY BIT AND IAM GOING TO CLAIM FROM THE COMPANY ITS MENTIONED IN THE INVOICE THE MAXIMUM IS 25;000/RS THE EXCESS AMOUNT I WILL CLAIM FROM THE COMPANY AND EVERY TIME WHEN I COME TO BANGAL;ORE IT WILL COST ME ABOUT 5000 EACH TIME I HAVE TRAVELLED ABOUT SIX TIMES IN ONE MONTH EVERY THING MUST BE PAID BY THE COMPANY [ MY CONTACT NO IS [protected] NAME SHAMSHUDDIN ] THE VEHICLE IS IN SUCH ADIRTY CONDITION IT HAS BECOME ASIGN BORD OF LATHANGI FORD ALL RUBBISH THINGS HAS WRITTEN ON IT I HAVE CAUGHT ALL THIS ON MY MOBILE PHONE I WILL PRODUCE ALL THIS IN THE COURT & THE MEDIA

I, Mr. Mitul Kantilal Shah, have purchased Ford Fiesta from your showroom on 15th December. Registration No. is GJ-15-AD-6788. I want to know you that Due to small accident, I had to send my car to your company's service station ,situated at Vapi GIDC. Insurance company has already completed its formalities like survey and assessment on 29th January. Service station's employee told me that without such parts, he cannot start repairing work of my car. Today, you have taken almost 10 days... Still my car is not ready. Service station's employee told me that he has not received any parts from your company.... What should I do? You are failed in After Sales Service........... How can i recommend to others to buy car from you????? Pls give me reply as soon as possible... Please do needful at your end.

Even today I have called to service station[protected]. As usual he is not responding.
If you are unable to deliver such type of services, kindly just leave this issue and send me back my car..... I will arrange anywhere.....

Showromm head told me that my car will be ready today and showroom manager told me that they have not received such parts from their side, so it will be ready on 15th feb 2011.

Company does not have enough parts to serve its existing customer. they are only beleive in sales numbers... not in after sales service.

Regards,
Mitul Shah
[protected]
Complain

Respected Sir/Madam,
I would like to bring your kind notice that the drivers taking their vehicle from Ford Company at Kancheepuram district and going toward the Chennai City especially towards the Tambaram East with their fellow staff seemed to be rushing recklessly at a very high speed without any concern about the other people travelling on the road.
It occurred with me while passing the Velachery road in Tambaram East, the driver of the vehicle number TN21 K-1486 on dated[protected] around 4:30 pm overtook me so badly that i was lucky enough to save me and my family.
If one feels that only after the death of any of the passengers need to raise a matter of concern then i really feel sorry that the same thing might happen with one of your company staff's relatives also and at that time except a matter of regret nothing could be done.
Please look into the matter..