[Resolved] Freecharge.in — No refund availed for failed recharge | |
I recharged my aircel sim for rs.108 through freecharge.in on 11 november 2011 via netbanking. The amount was debited from my account but the recharge failed. I received a error message that the service provider rejected the recharge and hence money would be refunded. But its been almost 4 weeks and i have not received any refund. I mailed [protected]@freecharge.in and did not get a proper response. There are no mobile /telephone numbers for them to contact the concerned regarding the issue. Please suggest what can be done and how to proceed.
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Aug 16, 2016 Complaint marked as Resolved Verified Support Dec 10, 2011 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi, We apologize the inconvenience caused to you. Request you to share your order no., subscriber number for which recharge was attempted and your registered e-mail id so that we can resolve your issue at the earliest. Regards, Customer Care Verified Support Dec 10, 2011 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi, Alternately, you can even log a complaint on the following link: http://www.freecharge.in/CustomerSupport/upload/ Verified Support Dec 13, 2011 Freecharge Payment Technologies / FreeCharge.in Customer Care's response Hi, Order 7653498 is a failed transaction. We have issued refund instructions to the payment gateway today. Depending upon the turnaround time of your bank you will get the refund automatically into your account (ideally the banks take 3-7 working days to process the refund) For further queries feel free to write us at http://www.freecharge.in/CustomerSupport/upload/ Regards, Customer Care | |
 6 Comments | |
Comments
The refund is not credited yet.
Free recharge is such a fraud. I have'nt received my refund even after almost 2 months. First they did not respond properly.Now they are refraining from refunding the amount they owe me.
Some one please look into this issue.
E-retail companies are cheating customers.
E-retail companies are cheating customers.
recharge not received though it shows recharge success
Sir I have recharged for rs 28 and yet not rereceived the recharge as my sim was switch off that time I request u totoo llook in th problem I have sent the proof with transaction I'd nono . I means a lot sirdeduction of freecharge credit
My freecharge credit has deducted from my account left only 27 rupee out of 190 rupee please refund My 167 rupee immediately.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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+91 12 4433 0000
Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
Subcriber No: [protected] (aircel)
Email : ashiqa.[protected]@gmail.com
Date : 11 NOV 2011
Amt : 108