Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Hopeless customer support. They dont even have a support phone number. When you complaint they act deaf. Look at the conversation below

http://www.freecharge.in/CustomerSupport/upload/view.php?id=77795

Complaint #77795
Complaint status: open
Create date: 11/15/2011 11:05 am
Order id: 7743375

Name: ashish p
Email: [protected]@in.com
Mobile: [protected]
Subject: coupon delivery issues - order id: 7743375

Complaint thread
Tue, nov 15 2011 11:05am
Although given that coupons will be delivered in email id, i have not received any coupons on my id even after 26 hours. I had selected ticket please 125 coupon and paid through mastercard, so kindly send two ticketplease coupons on my email id as soon as possible.
Tue, nov 15 2011 5:43pm - freecharge.in customer support

Hi,

Greetings from freecharge.in and thank you for writing in.

We apologize the inconvenience caused to you.

We have forwarded your issue to our technical team, they will work on it.

Assuring you of best services at all times.

Warm regards,
Freecharge team
http://www.freecharge.in

Happy freecharging!!!

Wed, nov 16 2011 2:23am
42 hours and no coupons deliverd on my id yet.
Wed, nov 16 2011 2:14pm - freecharge.in customer support

Hi,

We have forwarded your details for the order 7743375 to the concern department. As soon as we will get any details will share with you. We request you to wait for some time. Do let us know once you receive it.

Warm regards,
Freecharge team
Wed, nov 16 2011 4:21pm
Give me a time frame atleast by which i will be receving the coupon.
Wed, nov 16 2011 4:21pm
Coupons.
Wed, nov 16 2011 6:29pm - freecharge.in customer support

Hi,

We apologize the inconvenience caused to you. Due to some technical issue your coupons are pending which will resolve very soon. Our technical team is working on the same. You will receive your coupon codes latest by tomorrow.

Warm regards,
Freecharge team
Thu, nov 17 2011 12:51am
Kindly send coupons asap. Its 3rd day. I wanted the coupon yesterday itself.
Thu, nov 17 2011 1:01pm - freecharge.in customer support

Hi,

Have you recieved coupon code?

Assuring you of best services at all times.

Warm regards,
Freecharge team
http://www.freecharge.in

Happy freecharging!!!
Thu, nov 17 2011 8:26pm
No coupons received!!! My this recharge, worst experiance. Expecting speedy delivery of coupons. Fed up of yo people.
Thu, nov 17 2011 11:05pm
Hopeless customer support, what is the big deal in afterall sending two coupons? Send the coupons by tomorrow last before i start sharing screenshots of this lengthy complaint thread.
Sat, nov 19 2011 12:53am
Are you people sleeping? Where are the damned coupons? I had enough of your nonsense tolerated.
Sat, nov 19 2011 1:59am
Give me the phone no on which i have to contact you. It's the fifth day, how inefficient support!!!

Hi,

Freecharge.in said that they will mail the movie vouchers once I refiil my cell with the amount.But its been 5 days already but no vouchers has reached me as yet.

This looks like another fraud.

I have already logged a complaint but everyday I get the same response that we will solve by tomorrow.This is highly unprofessional.

Thanks and Regards,
Jayesh
jayeshkumar.[protected]@gmail.com

I have recharged thrice through freecharge.in and I am extremely frustrated with the coupon delivery system.
My order numbers are given below:
7387819
7347924
6694865

After raising couple of complaints in their website,they delivered coupon and that too not completely.
There were supposed to send me 2 shopper-stop vouchers and 2 Barista vouchers.
They only delivered shopper stop vouchers. This is related to order number 6694865.

They haven't delivered anything else. I am really frustrated because, I had follow numerous times for this order. I don't have time to follow up for the other 2 orders. Even though its just the voucher which they have 2 deliver,but I am worried because of the way they handle things.
Why we need to follow up for the things which we don't need to. We are wasting our valuable time in follow ups.

Thanks,
Sudheen
+91 [protected]

Fraud Webiste Everytime Recharge take Money and Never Refund...


Its there all time message whether you recharge Airtel or Vodafone from this website after money will be gone in there account you will get the same message.

Sorry! Your transaction was declined by the telecom operator as the amount is not valid. We will retry your recharge but if you don't receive it in next 10 mins. then we will refund your full payment.
Please try doing a recharge again of differnet amount.
If the problem repeats then write to Customer care at [protected]@freecharge.in


Bank Statement-:1
05/11/11
eBanking : 5434651/[protected]/AVENUES
444.00
-
5

13/10/11

eBanking : 5221146/[protected]/AVENUES INDI
361.00

My Bank didnot receive any refund til now..
Tatatsky also debited my account tht money is credited in 72 hours....

Beware of such Websites...........................................................................⇄

Hi,
On[protected] at 15:22:00 and at 16:06:20, I did two mobile recharges of Rs 810 and Rs 510 on freecharge.in for mobile number [protected] from my credit card account.both of the transactions got failure and I got messages that money will be returned to my account within 4 days.But till now I did not get any money.please help me.

Invoice No: 6699825 and 6701202.
PAN No.: AAHCA2192H

I have done recharge of Rs. 222 on mobile no. [protected] using www.freecharge.in thrice on 21/10/2011 and 24/10/2011. Twice from my one account and 1 time from my another account and I did not receive any recharge on my mobile no. but my money got deducted on both the days which incurred a total loss of Rs. 666.00 to me. I mailed them regarding this hoping that they will resolve this issue but they did not even care of replying my back. Below are the details of my recharge.

Recharge on 21/10/2011 (Rs. 222) : mobile no. [protected] , transaction details: pos[protected] ccavenues sbipg

recharge on 24/10/2011 (Rs. 222) : mobile no. [protected], transaction details: pos[protected] ccavenues sbipg

recharge on 24/10/2011 (Rs. 222) : mobile no. [protected], transaction details: pos 786963 ccavenues sbipg

please resolve it ASAP.

Dear Sir,
I recharge my reliance mobile no.9312.13403 on dtd 21.10.2011 for Rs. 333/-through citi bank credit card . first time transaction not complited and computer screen shonw that your transaction not completed after then i again rechagrge my mobile, but Accelyst Solutions Pvt. Ltd. deducted two tims this amount in my citi bank credit card account .
I am requestin to kindly reverse me my amout for Rs.343/- as soon as possible,otherwise i will take legal action agaist you.

Transaction no as per Citi bank-948374 & 803166

Thanks & Regards
Suresh Dabral
Mobile No.[protected]
mail id [protected]@gmail.com

Hello,

I have recharged for reliance netconnect rs.800 through www.Freecharge.In they deducted money but it is not get recharged, I have checked my account with reliance customer care. My reliance modem no. [protected]. They said not done any recharge.

Order no.7006643, I have raised complaint in www.Freecharge.In, they saying it is successfully recharged.

Please advise on this.

Regards
srinivasa Rao

i had tried to recharge my reliance connection on 30th sep. 2011 from www.freecharge.com but due to some technical error it was not successful but they charged me Rs. 205 and not gave me the benefit for it after that i submit a complaint with this regard but after so many days the refund status is still pending and they are not refunding my amount after so many intimations given to them. please submit a complaint against www.freecharge.com and solve my complaint as soon as possible. i shall be very thankful to you.

Ripul Bansal
Mob. no.[protected]
email: ripul.[protected]@gmail.com

I have try to recharge my idea sim ([protected]) by rs.100 , but the amount is deducted from my sbi account(acct no: [protected]) and recharge amount is not updated in my mobile.

My transaction details here:

17-Oct[protected]Oct-2011) TO TRANSFER
INB Avenues India Pvt. Ltd CCA11JCZT932IG72182466 TRANSFER TO [protected] AVENUES INDIA PRIVATE

RESPECTED SIR/MA'AM,

On 9.10.2011 i recharged my mobile number on freecharge.in (a website) order id-6570575.The recharge amount was 500rs they chrged me 10Rs for discount coupons worth rs 1000. Which the promised to deliver on my doorstep.upon complaint to the company they always say we are short of coupons. And this is the 3rd time they are planing not to give the coupons.it would be kind o[censored] i[censored] please see to the matter.

REGARDS
SAMEER KHAN

I didnt get recharge nor there is any history of it, so i dont have its order number too but my account has been debited and i have an electronic reciept of the same

www.freecharge.in
Location: Chandigarh, Chandigarh, India

captainkabir on Feb 18, 2011

money deducted no recharge
hi tried recharging my account on 14/09/2011 phone no: +91 [protected] freecharge order id 5734441, transaction id MP[protected]
user id [protected]@rediffmail.com

via state bank of india internet banking the money has been deducted but no recharge has been done by them, on enquiring to idea and INB avenue india pvt ltd., they said the fault is on freecharge side. I have got land line nos. of INB avenue india pvt. ltd.[protected] & 67425555 and freecharge nos. are[protected] &[protected].


regards

kamlesh dhope

I tried recharging for 333 from Freecharge.in on 15th of Sep which failed but the payment got processed successfully. I received a mail and sms confirmation of the failed transaction and was informed that it would be refunded within 3-7 working days max. I have been following up since then but to no avail. And to make matters worse they dont have any customer contact center where I can follow up. I have been dropping mails since then and was replied promptly for the initial few times but have stopped replying.
I am clueless what steps should I take next as they dont even have any customer support number and following up on mails is not helping

My info is as below.

Name : Dhaval
Operator : Tata Docomo
recharge site : freecharge.in
invoice no : 6042361
Circle : Karnataka

I have done online topup of Rs 500 through freecharge.in and for that I should get 550Rs recharge amount but i didn't get any recharge amount. I only received a message indicating that :

"Dear customer, Recharge of Rs500.0 is successful, Current balance is Rs146.66, TransID:[protected], Recharge at tatadocomo.com /onlinerecharge No regestration No hidden charges Safest way.."

I didn't get Recharge amount of Rs 550, I talked with customer care of docomo and they told me that some 3G pack is activated. But my sim card is 2G and I have never done recharge for 3G. So some mistake is done from freecharge.in side because I have done topup of 500 and docomo customer care says that some 3G plan is activated. So, please solve my problem, give me my amount back or give me talktime of 550.

Instead of doing topup of 500, freecharge.in may had done special recharge and I didn't get any talktime, so here I am asking for my amount back or talktime of 550Rs.

I have done recharge for RS.100 and im a uninoe customer.my amount is deducted from my bank account RS.110 but i never got recharge yet.

please give refund of my money or rather credit in my balance

They deducted 3000 rs from my account for recharge of my brothers MTS no [protected] but the recharge was never done. This are cheating public online and should shut down ASAP...................

Mohd. Shakeel on 15th October 2011

done fraud
respected sir,

I made a online recharge from the site (freecharge.in). They deducted the balance from my Credit Card but not did a recharge. When I called them they are not attending properly.
My mobile no. is [protected] & Network Idea

Dear Sir/ Madam,

My account is linked to email id: [protected]@yahoo.com
through which I tried to recharge my TATA DOCOMO no which is [protected], which unfortunately was not happened as transaction was declined by my bank. I got message as in I will get that transaction reversed, but till now nothing has happened.

The website through which the transaction happened was: www.freecharge.in

Transaction Date Description Amount in (Rs.)
17/12/2010 ACCELYST SOLUTIONS-AVE MUMBAI IND 232.00 Dr.

Please find above payment details which is still reflecting against my credit card no:
XXXX XXXX XXXX 5231.


I forwarded the same mail to the this company's customer care on 25th dec 2010, at [protected]@freecharge.in, but till now I have not received any further communication/ acknowledgement.

Regards.

Rohit Bahuguna

I have recharged my mobile no [protected] on 3rd september with order no "5365838" from freecharge.in website. But i have not received balance.However they have deducted balance from my account. Even after registering complain to both "My service provider" & " Freecharge.in", they are not giving proper response.