Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

A/C NO:-[protected] IS O[censored]NION BANK OF INDIA ...PLS HELP

Complaint No 1343149 for Order id FCVW[protected] for Rs. 33/-

Also done recharge for Rs.280 (Order id FCVW[protected]) Rs.99/- (Order id FCVW[protected]) on 16.02.2015.

Several mails sent to [protected]@freecharge.in. No response received

Reques

NOT RECHARGED AND DEDUCTED AMOUNT FROM MY BANK ACCOUNT

I RECHARGED MY MOBILE NO [protected] WITH Rs.20 THREE TIMES THROUGH MY PERSONAL BANKING. MONEY DEDUCTED 3 TIMES TOTAL Rs. 60. BUT MY PHONE WAS NOT RECHARGED. SEND MY AMOUNT THROUGH RECHARGE OR MY ACCOUNT

Refund amount not credited in my wallet

My recharge of tata photon plus was failed on 10.06.2016. order number FCCA[protected]. But the refund amount not credited in my freecharge wallet or bank account yet.


Regards,
Premkumar.P
[protected]

I am experiencing a similar thing. Freecharge is swag, and fraud!
I recharged for Rs 50 for my mobile and the money debited from my account but no recharge or transaction happened, nothing shows in the freecharge account history or credits.
The company can anytime be banned under the Cyber Frauds of the IT ACT 2000.

Freecharge.in — money deducted but not yet refunded

On 22 Feb 2011 I have tried to recharge my mobile no. 9833****** from Freecharge.in during the transaction Payment has been done successfully but my mobile no. 9833****** was not recharged.
I waited for few days for refund from freecharge.in but my money was not refunded in my bank account.
So i have written a mail to [protected]@freecharge.in but did not get any response.
After that i have sent many mails & also tried to contact on their Help line no #[protected], but they have never responded.
Please look into the matter and give refund for my money.
Transaction Details are as follows:
Invoice No: 968303
Date: Feb[protected]:38:25

Mobile Recharged: 9833******
Amount: 61

Hi,

Apologies for the issues faced by you.

It was unsuccessful transaction. Refund have been processed, it will take 3-7 working days for the refund to reflect in your account, depending on your bank’s procedure.


Regards
Freecharge Customer Care

Freecharge.in — money deducted,recharge not done

on 11 th of june i have recharged with 219, 219, 87,219, and again on 12th of june with Rs.125, 125
but not a single recchrage was succesfull..
my money has been deducted from my account.
my order nos are 3049973, 3050583, 3050554, 3060360, 3061565, 3061639 respectedly.
pls give me my money back..

helllo i hav deducted my money from my account rs 65 but i dint get my recharge for mobile num [protected] im seriously warning u i vl book acheating case in consumer court

Hi Pradhan,

Sorry for the trouble caused.

Your all the orders except order 3050583 are refunded on 12th jun from our end.Request to wait for 2-3 days. If still the refund doesn't reflect in you account pl mail us at below mentioned link.

Order 3050583, is a successful transaction.

http://www.freecharge.in/CustomerSupport/upload/index.php

Regards
Freecharge Customer Care

Hi Venkat,

Apologies for the issue faced by you.

Its a failed transaction with order id 3203305. If any amount is debited from your account, it will reflect in your account in 3-7 working days as per the bank's procedure.

For any further queries pl write us at the below link.

http://www.freecharge.in/CustomerSupport/upload/index.php

Assuring you of best services at all times.

Regards
Freecharge Customer Care

Freecharge.in — Money Deducted but mobile not recharged

Hi Sir,
I was trying to recharge my mobile on 14-jan-2012.
The balance of Rs.210 has been deducted from my account but my mobile has not been recharged yet.
My order Num for CCAvenue is :10147430

Please do the needful.

i tried to recharge my mobile [protected] fot the second time today with www.freecharge.in the amount was deducted from my ing vysya bank account 7590*****832 but recharge was not successfull . lost 430 rupees. this website seems to be fake it doesnt have phone support too. the second time i lost my money did not register complaint also. its showing some error.

Hi i have tried recharging my vodafone number for Rs.50 through freecharge on my ICICI Bank Debit card... I got a error message stating " we are sorry transaction is failed" but the amount has been deducted from my bank account... Please refund back the amount.. My vodafone num [protected] my email id- [protected]@gmail.com

I'm the one who made above complaint and got it resolved. Excepting for the fact that they don't have a public accessible customer desk, they do have a very courteous process of handling / resolving issues. Many a time we start feeling impatient as we start running out of options to track issues. But end of the day i got a response back and ofcourse its a no fault of the portal itself but from other end (My DTH provider donot allow certain denominations to be recharged online ) was the cause of the problem.
My suggestion to follow up with their support email
thanks,
KS

on sept 7th i tried 2 recharge my mobile [protected] with an amount of 110 but recharge failed and my money got deducted

bank reference no[protected]IGZ2471342 TRANSFER TO [protected]

I have done a recharge of 100/- for my mobile [protected] on 28th october at 11:45 pm.My email id is [protected]@yahoo.co.in.
Money was cut but my phone is not recharged.Please look into it

P.Vinay Kumar Reddy

freerecharge — Recharge Failure

Hi,

I have recharged online with amount of Rs.125/-, amount was deducted from my account, but the recharge was failed. Can you please let me know when this problem can be solved, and send me the details to my email id : ram.[protected]@gmail.com

Please find the below details.

Service Provider : Idea
Mobile Number : +91-[protected]
Amount : Rs.125/-
Order Id : 8273880

Thanks,
Rama Rao

freerecharge — Recharge not done

I have done a recharge of 333/- for my mobile [protected] on 31th December at 10:00 pm.My email id is [protected]@yahoo.co.in.
Money was cut but my phone is not recharged.I didnt even recieve the order id!!!! Please look into it

P.Vinay Kumar Reddy
[Complaint comments]

I have recharged my phone for Rs. 232 and the amount has been deducted from my credit card but my phone has not been recharged and it says transaction failed.
Please look into this urgently.

Thank you,
Best Regards,
Jessica

My amount got deducted from my bank but recharge didn't happen. i want my amount back.

very bad...

Sir i was recharged Rs 145 ican not recevie the message . amount was deducted Rs145 in my account please refund my amount.email id . [protected]@gmail.com

Videocon Tv, ALL

Rs. 241
Recharged on Desktop Website

Order id : FCDW[protected]
Your payment for this transaction failed

FCDW[protected]

Amount Deducted but no recharge.

I recharged on [protected] of Rs.444. Amount got deducted but did not receive any recharge. Transaction history also shows no records. Please help me.

I recharged 3664 INR fro KOTAK Debit card to pay Vodafone postpaid bill. Amount got deducted and no recharge done. No reply to emails and there is no customer care number. This is absolute fraud and Indian government must push them behind the bars - to stop them cheating innocent people.

Freecharge.in — Amount Deducted from Account but Recharge not happen

Two of Rs 501 recharge failed and money deducted from credit card .No reply from customer care .Order Number was 2236531 and 2236427.Total Amout deducted = 2*501 + 2 *10 = 1024. I need my money back asap.

Email : aggarwal.[protected]@gmail.com
Mobile : [protected]

Hi,

Apologies for the issue faced by you.

order 2236531 refunded on 09th may
order 2236427 refunded on 07th may

Refund for both the orders will reflect in your account in 3-7 working days as per your bank's procedure.

Regards
Freecharge Customer Care

Freecharge.in — Amount Deducted but recharge does not happen

Hi,

I recharged my Idea cell from Freecharge.in first recharge was of Rs 49 which happened instantly while second recharge was of Rs 250 which did not happened, I got the order details mail from freechrge,in but recharge does not happen and so i did not get any recharge receipt mail.

Also when i logged in freecharge.in in my accounts tab there was my order tab when i clicked on that there was no details of my Rs 250 recharge and last recharge it was showing was of Rs 49.

Customer's Mobile Number : [protected]
Total Amount : INR (Indian Rupees) 250.00
Merchant Site URL : www.freecharge.in
Order Number: 17562245
Order Date: 30 July 2012

Please resolve it ASAP.

Dear Sir,

We regret to inform you that we are unable to find your recharge, thus we request you to forward us a screen-shot of the bank statement (un-editable) showing the deduction made from your account towards recharge of your number on our E-mail ID.ccare.[protected]@idea.adityabirla.com. for further course of action.

Regards,
Ideacellular

recharged idea mobile number-[protected] on 16th 9.20am through net banking sbi of 200rs but it got deducted from bank but its not recharged to the number. For more details cca12hebn874igc2919050 transfer to [protected] avenues india private, above details of bank transaction.Please refund the amount

don't receive balance

i recharge my Aircel-[protected] with 100rs, but i don't recive balance and my account debit with 100 rs

Money Deducted but recharge unsuccessful

I recharged with 300 rupees on 14th Jan 2015, ph no - [protected]. Money got deducted but my balance is not up. DO something about it!!!

My recharge confirmation but not coupon way

HLO Freecharge iam waiting for my coupon code- 1283126 & my order ID- FCVM[protected] please come now & mobile no- [protected]

recharge not complite

my order id : fcva[protected] is not done

Dear Customer,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Mohit,


We request you to provide us the Transaction ID which will assist us in doing the needful.

Thanks and Regards
Customer Care
Tata DOCOMO.

[protected] It is a tatadocomo number but free recharge is showing it as idea number and could not procced to recharg please help mee its tatadocomo and my last 60 rupees recharge is pending now

Money is deducted from my account but there is no recharge for my Airtel account. 100 rupees

payment transferred but recharge not done

04-Mar[protected]Mar-2015) TO TRANSFER INB PayU India [protected]IG00RMLCD5 TRANSFER TO [protected] STATE BANK OF INDIA O 139.00 Payment transferred but recharge not done and Order ID not showing .

i want my money back or i wll case on u freecharge.in

Reacharge is not done ...three times ...151 ₹ ...duducted from ...account.. Total..453 ₹

Freecharge.in — Have not received the coupon yet

Within the period of 10-15 days, I have recharged 3 times through Freecharge.in. I have not recieved the coupon yet. I tried to call to the customer care number as mentioned in the website. No one is picking up my call.
Please find the following recharge details.

1) ORDER NO. :2453000 Dated:[protected]

EntityDescription
Mobile Number [protected]
Recharge Date[protected]
Recharge Amount RS. 310

Voucher Details
S .NO MERCHANT DENOMINATION QUANTITY
1 McDonald's 50 4
2 Baskin Robbins 50 2
TOTAL AMOUNT 300
TOTAL COUPONS 6


2) ORDER NO. :2459584 Dated:[protected]


EntityDescription
Mobile Number [protected]
Recharge Date [protected]
Recharge Amount RS. 310

Voucher Details
S .NO MERCHANT DENOMINATION QUANTITY
1 www.shoppersstop.com 100 1
2 Inkfruit.com 100 2
TOTAL AMOUNT 300
TOTAL COUPONS 3


3) ORDER NO. :2358515 Dated:[protected]


EntityDescription
Mobile Number [protected]
Recharge Date [protected]
Recharge Amount RS. 310

Voucher Details
S .NO MERCHANT DENOMINATION QUANTITY
1 Pizza Hut Delivery PHD 100 1
2 Cafe Coffee Day 50 2
3 Baskin Robbins 50 2
TOTAL AMOUNT 300
TOTAL COUPONS 5

Hi,

Pl find tracking details for the below orders sent through first flight courier.

2453000 B55652834

2459584 B55671350

2358515 B55615638

Regards
Freecharge Customer Care

dear sir i have recharged from freecharge. in my mobile no for which they give coupons in lieu of rs. 10 extra the details of recharge are as follow:-

date - 17/7/2012
order id[protected]
mobile no. - [protected]
amount of recharge - Rs51
total payment - Rs.61

Freecharge.in — Amount Refund

Sir am sending my complain to you my recharge not done but amount got deducted for my saving account by bank RS 50 please return my amount shortly ASP Regards Neeraj [protected]

i lost my money by recharging

Sir i recharged 155rs using atm credit card to sundirect number [protected] on 03/03/15 but still not rechaged and 155rs debited from acount plz refund my money my contact no.[protected]

RECHARGE IS PENDING

SIR I RECHARGE OF 20 IN BSNL BUT THE MONEY HAS BN DETECTED BUT RECHARGE IS NOT DONE . IT IS IN PENDING PLEASE RECHARGE IT OR GIVE ME MONEY BACK

You charge the customer and give a message of Cashback successful

But the cashback never appears because your software forgets to mention what card was to be used. Hire good engineers or leave the business!

I have made a complaint against Accelyst Solutions Pvt. Ltd. on 20/07/2012 regarding fraudulent transactions which were debited for total amount of Rs. 15, 752/- to my Axis Bank Account and it was credited to ACCELYST SOLLUTIONS. I did not get any feed back from your side.

Hence once again I request you to do the needful and help me to get back my hard earned money as early as possible.

Mohd.Jafar Pasha
Cell:[protected]

This is nice but sometimes not work

www.freecharge.in — Non delivery of coupons

The website offers free coupons on mobile recharge. However from past 2 months they are very irregular in sending the coupons. They do not have any customer care number and now I am also not receiving reply to my mails.

Hi,

Sorry for the trouble caused.

Please share your order nos. for which you haven't received the coupons. will arrange to resend the fresh coupons.

For any queries please write us at http://www.freecharge.in/CustomerSupport/upload/index.php

Regards
Freecharge Customer Care

my coupons not send by send .. please send my coupons ...

dear sir
i have recharged from freecharge.in my two mobile nos for which they give coupons in lieu of rs.10 extra
the details of recharge are as follow:-
date order id mobile no. amount of recharge total payment
05/07/[protected] [protected] 333.00 343.00
11/07/[protected] [protected] 222.00 232.00
they take rs.10 extra from lakhs of customers for nothing and their coupons never reaches to us.please take necessary action otherwise i will be forced to file a complaint against you people for not addressing consumers complaint

Got the coupons!!

Plus a phone call from the company regarding this complaint.

Mistakes do happen, but it is heartening to see that the Freecharge guys are responsive and do care.

Thanks a lot guys once again...

www.freecharge.in — fail to deliver my coupons within time period(7 working days)

hello sir ,
I have recharged my mobile from www.freecharge.in on 6-dec-12, which committed to deliver their coupons in 7 working days. but till now I've not received the physical coupons. So I need my money with penalty from this site.

Freecharge.in / Accelyst Solutions — Dont give mony back also not anwsering the any phone

I have paid my phone bill of rupee 355 but still not paid by freecharge but from my bank acc amt is debited.
they not give any response for mail also.

amount debited bud did not recieved any recharge.

Yesterday i recharged my number [protected] from 247 rs and my order id is fcFCVA[protected]. Bud i did not recrecieved any recharge

I was been recharged For 50rs thrice on 26th jan through freecharge the amount of 150rs got deducted from my debit Card account 3times fr 50rs but still didnt get recharge amount successfull need to be refund back iam using ur freecharge So often with so much trust but this kind of incomplete n wrong service to costumer is not good so kindly refund 150rs back to my account

I've Done Recharge On 21st Jan, The Amount Has Been Deducted But Recharge Has Not Been Done.
I've Contacted The Customer Care, Person Told Me "Your Money Is Safe With Us, Amount Will Be Auto-Refund."
Still I've Not Got Any Refund or Update From FREECHARGE...
Number : [protected]

one line payment bsnl mo online recharRs.39 of sbi bank on my mobile no [protected] 20/2/2015/time plesse solve the problem. and refund my balance in my bank=account no. is [protected] INB payU india no -1.[protected]IG00QCBNO1 TRANSFER TO [protected] STATE BANK OF INDIA O

Dear Sir,

3 April 2015, i pay my mobile bill [protected] (605/-) but wrongly select datacard option, amt deduct my bank a/c but not clear my mobile bil.

plz help me

Regards
Rupesh

Please refund my cash ...otherwise case

Freecharge.in / Accelyst Solutions — The transaction is showing success but the amount was not recharged

I recharged my mobile number in freecharge app. My money from my card was taken and the app showed that my transaction was successful but I didn't get the recharge.

Recharge amount of Rs. 110 not credited

I had recharged Rs. 110 through free charge against order ID FCVW[protected] on 5th July 2014. The amount is debited from my Bank account but amount has not been credited to my mobile. Please look into the matter immediately.