Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have recharged my mobile-[protected] with Rs 100 from the site www.freecharge.in on 27/08/11. But my phone has still not been recharged and the amount has already been deducted from my account. I have already sent a email regarding this to [protected]@freecharge.in and didn't get any reply to it.
Details:
Name- Chetan Gupta
Mobile Number- [protected]
Order no.- 5138312

Waiting for reply

the worst service i ever had is in freecharge.in .... name should be changed to fraudcharge.in .... i have recharged 4 times NEARLY 1000 RS i didn't get any coupon from you order no are 4529398

4481395

4381284

4381053

i will try communicate this fraud to many as possible ...

I tried twice recharging for a Delhi vodafone number. Transactions failed but I've received messages that amount has been deducted.Please refund the recharge amounts as soon as possible.
Order Nos:
4760406. Amount - 111 (Including delivery charges)
4760307. Amount - 111 (Including delivery charges)

Freecharge is Pathetic!! It is not allowing me to even register a complaint in their website showing some error

I haven’t received any coupon from Aug-02-2011.

Following are the transactions:

4593310
4456213
4433593
4422414
4375617
4375476
4375060
4374998
4374843
4374736

Total Transactions: 10
Total Coupons: 16


Details:
User name: [protected]@datavsn.com

4593310
Invoice
[protected]
Rs 100/-
Aug-09-2011
18:10:16
Ordered

Aug-09-2011
18:15:45
4456213
Invoice
[protected]
Rs 50/-
Aug-05-2011
12:43:22
Sent

Aug-05-2011
01:26:02
4433593
Invoice
[protected]
Rs 50/-
Aug-04-2011
17:09:18
Sent

Aug-05-2011
01:46:20
4422414
Invoice
[protected]
Rs 50/-
Aug-04-2011
10:22:07
Sent

Aug-04-2011
12:16:31
4375617
Invoice
[protected]
Rs 50/-
Aug-02-2011
18:21:12



Aug-04-2011
19:27:56
4375476
Invoice
[protected]
Rs 50/-
Aug-02-2011
18:16:24



Aug-02-2011
18:17:31
4375060
Invoice
[protected]
Rs 60/-
Aug-02-2011
18:02:59


Aug-04-2011
19:28:55
4374998
Invoice
[protected]
Rs 60/-

Aug-02-2011
18:00:33
Ordered
4374843
Invoice
[protected]
Rs 60/-

Aug-02-2011
17:55:07
4374736
Invoice
anilkumar baburao mathpati
[protected]
Rs 222/-
Aug-02-2011
17:50:58
Aug-04-2011
19:31:51





---

Thanks and Regards,



Anil Mathpati

Hi,
I recharged on mobile number : [protected] , and payment was done using netbanking of HDFC.
After confirming the payment screen on HDFC the ccavenue confirmation page kept on loading and i was not directed to FREECHARGE confirmation page.
The amount was deducted from my account , also the recharge status is not shown in my freecharge account under MYORDER tab.
Details of the mini statement :

10 Aug 2011 CCA11HDEV762-Avenues India Ltd [protected] 10 Aug 2011 161.00

please look in to this matter as early as possible.
I don't want to deface the reputation of such a nice idea website.

regards
Abhishek Khanna
MOTOROLA INDIA

Hi,

I was made online recharge on 22.07.2011 on website freecharge.in to my friend's Vodafone Mobile No - [protected] for Rs. 500/- thru my Credit Card & transection was in progress till Payment Deduction & system was get hanged.

However deduction of Rs. 500/- has been made from my Standard Chartered Credit Card on the name of "ACCELYST SOLUTIONS−AMUMBAI", but balance haven't received in Mobile. Pls. tell me how I can get my money back.

Pls. find transection no which is shown in my Credit Card Statement - 75425311204150126604369.

RANCHHOD PRAJAPATI
ranchhod.[protected]@yahoo.co.in
M - [protected].

my coupons were sent to the courier company bt my area was out of deleivery area therefore they were seent back to the company now i don't have any conttact nmbber to contact company to resend the coupons to another address
my complaint id is 4149041
kindly write contact no on the envelope so that company can contact me
kapil
contact no.-[protected]

Hi My name is Alex. I had got know about this freecharge.in on net. They say to give shopping coupons for the recharge amount we do in their site. For example, If we recharge with 350 then they will send coupons worth Rs 350 to our mailing address. They charge Rs 10 extra for the same.
One fine day I recharged my mobile from their site for Rs 350, Then they said me to pay Rs 360, Rs 10 extra for courier charges. and according to their site we should recieve the coupons maximum by 7 days. But this never happened.. It has been almost 20 days but i dint recieve the coupon. They customer care is not good. On their site they have customer support , i posted my complaint there, They said that they will send.. but still i have not recieved.... i posted my complaint again on their site.. now they have stopped replying me. and have banned me from posting any complaints... Please help me!

Hello,
I have recharged Reliance CDMA with 500Rs.
The description is as follows.

Email: [protected]@freecharge.in
ORDER NO. :4047836 Dated:[protected]

Entity Description
Mobile Number [protected]
Recharge Date [protected]
Recharge Amount RS. 500


Money has been deducted but mobile not recharged.
I need an explanation for the same and i want my money back.
This is a very big fraud.

Harshal Naik
harshal.[protected]@gmail.com

Hi ,

I am Prasun Banerjee.My complain is against a website named freecharge.in.They are running a business saying that they will provide coupon of same amount on every mobile recharge.I madee a recharge of 60 from this site and they deducted 60+10(delivery charge for coupon).I selected a 50 rs coupon from dominos and a 50 rs coupon from Mcdownalds because as per the rule on recharge amount 51-100 coupon value is 100.I made a payment using SBI netbanking.The trancaction ID is IG58670415.I got another transaction ID from same company i.e.[protected].
After the transaction was made I got an error message saying that the amout entered by me is invalid where as I got the recharge plan from the network website(docomo) itself.Here goes the link.http://www.tatadocomo.com/prepay-packs.aspx#disTextdump.
Please look at talktime voucher tab and find 60 rs recharge.

Please take stern action against the site freecharge.in.They have not even given any customer care number in their website so that I can call and confirm.

Hello Sir,

On 11 July 2011, I had recharged Airtel number [protected] with Rs.333/- from www.freecharge.in website.I have received a ccavenue order receipt on my mail id.But the recharge has not been done.The amount of Rs.333 has been debited from my HDFC account.Kindly revert my money or get the recharge done immediately.

Merchant Site URL : www.freecharge.in
Order Number: 3773710
Total Amount : INR (Indian Rupees) 333.00

S.Senthilkumar
[protected]@gmail.com
[protected]

Dear Sir,

I have tried to made online recharge to my AirTel via freecharge.in on 13/06/2011,but i didnt get balance but amount is deducted from my account... i lodge a complaint but didnt get any satisfactory reply ...my invoice no is 3094357 .... plz refund my balance.....

Merchant Site URL : www.freecharge.in
Order Number : 3094357
Total Amount : INR (Indian Rupees) 333.00
Account Holder :Santha Cruz J
Bank Name : Standard Chartered
Billing Address : (As entered by the Customer)
NO-3 1ST FLOOR, , DEVARAJ ST, MGR NAGAR,
Chennai Tamil Nadu
600078 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.com


Regards,
Santhacruz
[protected]

i recharged my phone via freecharge.in on 10/07/2011,but i didnt get balance but amount is deducted from my account... i lodge a complaint but didnt get any satisfactory replay ...my invoice no is 3742729.... plz refund my balance..

sir,i recharged my mobile using freecharge.in website.recharge amount was 110 rs. balance from my bank account has been debited but recharge has not yet recieved.following is my order no-Order 3711539.the date of transaction is 9-7-2011.they have sent me comfirmation message about recharge failure.but still i have not refunded.

Yesterday ,5th july, 2011 I tried to recharge my mobile no. [protected] from Freecharge.in I got a text saying that the transaction Payment has been done successfully but my mobile no. was not recharged.
I've waited for refund from freecharge.in but my money has not been refunded in my bank account.
I also wrote a mail to [protected]@freecharge/ feedback did not get any response.
Please refund or credit the phone with recharge.

Transaction Details are as follows:

Order Number: 3611214
Order Received: Jul 5, 2011
Total Amount : INR 1010.00
Phone Number : [protected]

I made two on line recharge amounting to Rs 111 and Rs 520 on dated18.06.2011 and 20.06.2011.due to problems known to www. freecharge.in the transaction could not be completed however the money was deducted from my account. As per their e mail they have refunded the amount to my bank account and the same should have been reflected in my account in 7 working days.On my enquiry from bank today on dated 4.07.2011 they have not received any refund from freechaege.in .It is therefore requested that the matter may please be got resolved.MY EMAIL ID Is ashokjuneja.[protected]@gmail.com

http://www.freecharge.in/ invite people to get their mobile recharged through their website and in turn promise to provide free coupons of same amount. The take Rs 10/- extra for sending the coupons through courier.
I recharged my Mobile(Service Provider: Idea) for Rs 350/- on 12th of july 2011. The SLA is that the consumer would get the free coupons within the next 7 days.
Its been 18 days now i haven't got my free coupons yet. I have posted on their my complaint so many times on their customer support section but to no avail.
Attached is the screenshot you of their customer support section.
Can anybody tell me how to escalate it as they do not have any support contact number mentioned anywhere on their site.

Hi

I have recharged my mobile balance through freecharge site. They assured me that they will be delivering gift vouchers worth of the recharge amount. I have recharged for 333 on june 6 and paid additional 10 for delivery charges. But still I have not recieved any gift coupons.

I believe these could be some kind of fake promotional offers to lure the customers to recharge mobile prepaid account balance through their site and finally you will end up with paying extra bucks for the gift coupon delivery charges.

Even one of my Friend had similar experience with "Freecharge".

i have been charged rs.150(recharge)+rs10 (courier charges) for mobile number [protected] but my mobile number is not charged due to transaction failure and the amount rs.160 is charged from my bank.
i want my refund of rs.160 in my bank account as soon as possible.
date-27/06/2011
eBanking : 4172890/[protected]$CCA11FAD
BANK OF BARODA NET BANKING
MOBILE NUMBER-[protected]
AMOUNT DEDUCTED -RS.160
RECHARGE FAILURE BUT STILL MONEY DEDUCTED.
PLEASE REFUND MY MONEY IN 2 DAYS

i recharged my cell from freecharge.in of amount rs.150 and ordered 3 coupons of mcdonalds of denomination rs.50.the mcdonals coupon of offer which is valid till 31st july 2011.
i did not recieve my delivery till now and the delivery time period of 7 days are over.for the coupons i paid rs.10 extra.
details of my recharge:
RAHUL JAIN
ORDER ID: 3172729

MB.NO : [protected]
RECHARGE DATE: 16/06/2011
RECHARGE AMOUNT: RS.150
RECHARGE MOBILE NUMBER: [protected]
TOTAL AMOUNT CHARGED: 150 FOR RECHARGE+10 FOR COURIER CHARGES = RS.160

I ordered 3 coupons of mcdonalds for which the company charged me rs.10
but i did not recieve any coupon.
i request you to send me all the coupons.
I WANT MY COMPLAIN TO BE RESOLVED AS SOON AS POSSIBLE...