Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Free Charge — Didn't receive the amount in mobile

Hello,

Yesterday i recharged my mobile of 222 rs. from FreeCharge.in site .Money got deducted from bank account. But i didn't get any amount in my mobile.

Please update me on above ASAP..

Thanks & Regards
Sunny Goel

Hello Sir/Madam,

Need your urgent help in above issue.

Hi,

This is a failed transaction. Refund is initiated from our end today. It will take 3-7 working days for the refund to reflect in your account as per the bank's procedure. Request you to please wait till then.

Assuring you of best services at all times.

Regards
Freecharge Customer Care

Hi,

Please share your order id with us, so that we resolve it at the earliest.

Regards
Freecharge Customer Care.

Freecharge — Refund my money my wallet

I have done recharge of 110 three hours ago and I just received message that your recharge is in progress and order id Is FCVC[protected] but I didn't get talk time.so I request to you please refund my money...

Hi,

Sorry for the trouble caused.

This is a failed transaction. Refund is initiated from our end today.It will take
3-7 working days for the refund to reflect in your account as per the bank's process.

Regards
Freecharge Customer Care

Dear sir,
I am Gitanshu Mehta...sir i didn't received my coupons yet...
my order id n date of recharge is mentioned below...


ORDER NO. :3372064 Dated:[protected]

This is a 2nd time Same Problem.
The Amount Is Debited From My Account And My Recharge is not done.
Please make my refund as soon as possible.
My Detail Mention Below.

Order No.9805086
Date of Recharge:[protected]
Refund Amount: Rs.121


Order No.9473433
Date of Recharge:[protected]
Refund Amount: Rs.110

Please do my refund solve my problem?

Freecharge — coupon not received

i recharged my mobile no [protected] with Rs 50 but i have noy recieved my coupon up till now. i never thought the service would be this much bad and poor.

thanking you
vikas shokeen
s/o pawan kumar
vpo chhawla near tajpur road
New Delhi-110071

Hi,

Please find the tracking detail of your consignment, sent through blazeflash courier vide no. 259149 .

If you still have any issues, please feel free to write us at [protected]@freecharge.in

Regards
Freecharge Customer Care

same here...

I haven’t received any coupon from Aug-02-2011.

Following are the transactions:

4593310
4456213
4433593
4422414
4375617
4375476
4375060
4374998
4374843
4374736

Total Transactions: 10
Total Coupons: 16

Freecharge.in — Coupon not received

I have recharged from this site but didn't get my coupon till today.
This site sometimes delivers the coupons but most of the time they don't deliver it.

Two recharged not done but amount deducted

Hi Team, Had done two recharges but the number is not recharged with amount, however amount is deducted. Please find below order id and let me know the status. FCMW[protected] FCVW[protected] Regards Rakesh sharma

my a/c debit 54 rupees but not reecharge my mobile

refund to my 54 rupees of my bank account

recharge invalid

i did a recharge for rs25. which according to airtel website is a 2g net pack. my recharge was sucessfull hence i got a confirmation msg from airtel. but i am not able to use internet. my internet settings are alright..

Hi,

For order no. 2745505 courier was dispatched on 31st May through trackon couriers with the pod no.[protected]. Generally the coupons get delivered in 3-5 working days. In trackon website its showing delivered on 05th june.( http://trackon.in/Default.aspx ). If still you haven't received the coupons, we are resending fresh coupons.

We apologize the inconvenience caused to you.

Regards
Freecharge Customer Care

same with me

Hi,

Sorry for the trouble caused.

Pl share your order no. so that we can look into the matter and resolve it.

Regards
Freecharge Customer Care

Hi,

Sorry for the trouble caused.

For order no. 2405407, courier was sent to you on 19th may through post.

Request you to pl provide us your complete address with the landmark, so that we can resend it.

Pl write us at http://www.freecharge.in/CustomerSupport/upload/index.php

Regards
Freecharge Customer Care

sir,
after several reminders they hav not send the coupans ...and this is the third time

Please guide me for action against Freecharge.


Regards
Sahil kumar
[protected]
[protected]

Hi,

Please share your order no. or the mobile number on which the recharge was done, so that we can resolve you issue at the earliest.

Thanks

Regard
Freecharge Customer Care

Dear CC,

I had tried to make recharge on 8th July, 2011 but the payment had deducted, no recharge done. Please refund my money ASAP.


Find the required details:-

Order Number: 3695901
Order Received: Jul 8, 2011
Mobile Number : [protected]


Regards
Suman

I recharged my phone from freecharge.in on 8th of may 2011 with an amount of 222 Rs.
I was charged 232 Rs. for this as the site charges 10 Rs. extra for home delivery of free coupons against any recharge. I got d recharge of 222 , but i havnt recieved my coupons yet.
Order Number: 2300540

Hi,

This is successful transaction with the operator id KA[protected]. Request you to provide this id to your operator and they will help you with the recharge.


Thanks& Regards
Freecharge Customer Care

I think it has been quite long that i have been waiting for the coupons in return of my recharge dated 8th may 2011 wid reference number- 2300540. 
i have complained so many times in your email address. Everytime u reply back saying that i will get it and i should wait and that there is some problem with the courier company. I have waited enough now. its high time you should be taking some strong action against this courier and deliver me my coupons as soon as possible. It does not take 10 days to deliver a small courier within bangalore city. If there is some problem with the courier company, that is not my look out. You should enquire about it and hire proper and reliable courier service people like DTDC etc. for delivering these coupons. www.freecharge.in charges 10Rs. extra for delivery of these coupons and even after paying that amount, i stil hav not got it. Take some action against this, else i wil b forced to cmplain in consumer rights forum against you. YOUR previous mail is as below-

luckily i just recharged one time...of 50+10 rs .but still waiting for coupons to be received.it is more than 1 months

Hi,

Pl find the tracking details for the below order's sent through trackon courier.

[protected]

[protected]

[protected]

For order id, we send the coupons again by first flight courier.

Thanks for your patience

Regards
Freecharge Customer Care

STILL NOT RECEIVED THE COUPONS...MY ORDER NO WAS 1886488.PLEASE LOOK INTO THE MATTER

This is my ORDER NO. :2434526 and email id : [protected]@rediffmail.com
I recharged on[protected] of amount Rs.200/- but i have not received the coupons so far.

Hi,

Your coupons are put on hold due to incomplete address. Request you to provide complete address with landmark.

Will arrange for someone from customer care to call you and take the address.

Regards
Freecharge Customer Care

It has been quite long that i have been waiting for the coupons in return of my recharge wid order id 7128165
i have complained so many times in your their email address. Everytime they reply back saying that i will get it and i should wait. I have waited enough now. its high time they should be taking some strong action and deliver me my coupons as soon as possible. It does not take 10 days to deliver a small courier within hyderabad city. They should enquire about it and hire proper and reliable courier service people like DTDC etc. for delivering these coupons. www.freecharge.in charges 10Rs. extra for delivery of these coupons and even after paying that amount, i stil hav not got it

Order ID: 9419382, 6084107
Complaint: Never got any coupons from this company. Complaint never gets answered even after 15 days (first one), 90 days (second one). Courier company status update says it has already delivered while no one received it, atleast I never received it. This happened to me and my friends EVERYTIME. In this case, it does not make sense anymore to recharge on your website. Very very poor service and FRAUD service.

Recharge amount not show in mobile

Dear Sir, I was recharge 50/- on 21/04/2015, the amount will deduct on my account but it is not show in my mobile balance, so please do needfull. Thanks & Regards Arvind Dubey Mob:- [protected]

Recharge issue for my airtel number

Yesterday night i recharged my number [protected] for 18 rs and 25 rs through my debit card. . . they took from my account. . . still i coudn't get the recharge. . . please make action for that soon

Free Charge — Without recharging A/c debited

Dear sir,

In below mentioned ref. details you can find out the cheating details of free charge.This site is very very insecure and I am requesting all to stop transaction through this site.My a/c is getting debited always but no rechrage is being done.
Once again I amd posting below details.
Alltime mishap happens in this particular site.This company is big fraud so far I am realizing.
Regards,
Purnendu Ghosh
[protected]

********************************************************************************...⇄
From: "[protected]@ccavenue.com" <[protected]@ccavenue.com>
To: [protected]@yahoo.com
Sent: Mon, 23 May, 2011 11:19:36 AM
Subject: Order No.2595901 from CCAvenue

Dear Customer,

Thank you for your order from www.freecharge.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@freecharge.in.


ORDER DETAILS: Merchant Site URL : www.freecharge.in
Order Number: 2595901 Order Received: May 23, 2011

Total Amount : INR (Indian Rupees) 32.00
State Bank of India Debit Card Holder : PURNENDU GHOSH
Billing Address : (As entered by the Customer)
69/3 A.C.ROAD, INDRAPRASTHA,KHAGRA,MURSHIDABAD,WEST BENGAL
BERHAMPORE WEST BENGAL
742103 India
Customer's Phone Number : [protected]

Customer's E-mail ID : [protected]@yahoo.com
Customer's IP Address : 117.226.150.135

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None







Regards,
CCAvenue Customer Service

Hi,

Apologies for the issue faced by you.

Regarding the above mentioned order id, this is a failed transaction for which the refund have been processed on 23rd may. It takes 3-7 days for the refund to reflect in the account depending upon the bank's process.

Regards
Freecharge Customer Care

Dear sir,

No initiatives taken yet, only consolation mails sent by Free Charge.This is the heartiest cooperation by Free Charge.

Regards,

Purnendu Ghosh

Dear sir,

No initiatives taken by Free Charge.I request all viwers to abort this site as this site always victimise people. Not a single appology mail or courtesy mail came from their end regarding this issue.You all can realize how much caring this site may be about their valued customers.

The site is so fraud that they always try to make people fool & cheat as much as possible.I am really became foolish relying on them.Our patience is best for this type of companies as they can suck your earned money easily.

With thanks & regards,
Purnendu Ghosh
[protected]

Hi,

Sorry for the trouble caused.

This is a unsuccessful transaction. Refund is initiated from our end. It will reflect in your account in 3-7 working days as per the bank's process.

Regards
Freecharge Customer Care

Dear sir/madam,
Since last May 23 I'm getting my money back.Dont make us fool.Few consolation mails are neither a solution nor an initiative.After relying on your site we often become cheated.Initially you refund to customers for establishing good rappot with customers but ultimately when you see a good profit you just stop caring of your customers.The solid example is my A/c is not credited with all failed transactions or fake transactions.for an example IRCTC refunded my money within 48 hours, that is called exceelent customer care servce.You only say but do nothing.Alas! my earned money lost in your trap.
Can consumer complaints take an initiative? Can anybody have a good realistic suggestion? I have already rejected FREECHARGE.com.Doing recharge through other site.
Waiting for valued reply of viewers.
With regards,
Purnendu Ghosh
[protected]

Dear Sir/Madam,
FreeCharge credited my A/c today.Thanks to their entire team for best effort in this issue.Wish their continuous prosperity.Hope they will delight valued customers in future also.
Regards,
Purnendu Ghosh
[protected]

Really its pathetic to recharge through this site.

Ref. to order 5623124 the balance debited but not recharged.

Regards,

purnendu
[protected]

i was recharging on mobile number [protected] but the recharge was error cause and bak balance is debited by 50 my email id is rahul [protected]@gmail.com

Hi,

Greetings from Freecharge.in and thank you for writing in.

We apologize the inconvenience caused to you. Normally the coupons are delivered to our customers within 7 days however we regret this delay and believe this is due to some unforeseen circumstances with the courier company.

However, as a gesture of goodwill we are resending fresh coupons.

We value your relationship with us and would request you to wait till then.

Regards
Freecharge Customer Care

Can anyone help me out whether i will get my amount back.I sent the mail to the mail id mentioned in their site but it got failed..This is the first time its happening for me..are they trying to cheat the people????

Hi,

Apologies for the issue faced by you.

If you have any query please write us at http://www.freecharge.in/CustomerSupport/upload/index.php

Assuring you of best services at all times.

Regards
Freecharge Customer Care

i have recharged for Rs 250 through freecharge.in but it is not successful and amount is deducted from my bank account.
Order ID - FCVW[protected]
i have raised a complaint 1626702 yesterday. even after raising complaint nothing happened. let me know when i will get my money.

i have recharged for Rs 250 through freecharge.in but it is not successful and amount is deducted from my bank account.
Order ID - FCVW[protected]

I have recharged for RS 300 full talktime airtel AMOUNT GOT DETUCTED but not yet recharged!

Plz help..


DATE : 3 Aug 2015
ORDER ID : FCVW[protected]
Complaint #2024538

money has been deducted from my bank account, but i haven't got recharge or FCcredit.

today I have done recharge of 311rs bsnl -[protected] But i havent got recharge or FC credit. Please refund amount.

Amount not received for #FCVM14110583584356

Hi Team, I had done a recharge of Rs.501 in which the payment failed. I have not received the amount yet in my bank. Please credit the amount ASAP.

about my credit amount

i had amount 150 in my credits. after change my password it is decreased to 0 amount please validate.

I have recharged for RS 127 Vodafone 3G network offer AMOUNT GOT DETUCTED but not yet recharged!

Plz help..


DATE : 14 JUNE 2016
ORDER ID : FCVM[protected]

Hi,

Apologies for the issue faced by you.

This is a failed transaction. Refund instructions have been given to the payment gateway on 14th may. It will take 3-7 working days for the refund to reflect in your account.

Regards
Freecharge Customer Care

Hi,

Apologies for the issue faced by you.

Please share your order id so that we can have a look at your transaction.

Please mail your queries at http://www.freecharge.in/CustomerSupport/upload/scp/

Regards
Freecharge Customer Care

i havnt recieved the coupans...i hav ordered 9 coupans bt i hav recieved only 3 coupans

order id-2542878

Freecharge.in — Money not refunded

I have recharged my mobile [protected] on 15th November 2010. Transaction has been done of Rs235 from PNB net banking. Transaction is failed due to some reason. My transaction amount is not credited again to my account.

Same for me also, Thumbs down freecharge.in :(

On 14 Jan 2011 I have tried to recharge my mobile no. 9211****** from Freecharge.in during the transaction Payment has been done successfully but my mobile no. 9211****** was not recharged.
I waited for few days for refund from freecharge.in but my money was not refunded in my bank account.
So i have written a mail to [protected]@freecharge.in but did not get any response.
After that i have sent many mails & also tried to contact on their Help line no #[protected], but they have never responded.
Please look into the matter and give refund for my money.
Transaction Details are as follows:
Invoice No: 550413
Date:[protected]:39:14
Mobile Recharged: 9211******
Amount: 599

My money has been refunded by freecharge.in
Thank you consumercomplaints.in

--Arvind Kumar

Have you tried to complaint mail at [protected]@freecharge.in to credit your amount?

I have recharged my no. today and Payment has been done successfully but my mobile no.was not recharged.
Please look into the matter and check it out.
Transaction Details are as follows:
Invoice No: 1384564
Date:[protected]:49:43
Amount: 333

email this to [protected]@freecharge.in with order no. date & no.

I[censored] use facebook u can write it on freecharge wall at: http://www.facebook.com/freecharge

Thanks for your reply. I will mail them.

Reference is made to my following transaction:


Date (Value Date) Narration Ref. No. Debit Credit
13-Aug[protected]Aug-2011) POS PRCH
POS[protected] AVENUES INDIA PVT LTD MUMBAI 1,000.00

I have tried to done my cellphone recharge (Airtel) through your site ‘www. Freecharge.in’. My mobile no. is:- [protected]. Money has been deducted from my SBI account but still recharge was not been carried out. I have given the complaint to freecharge.in customer support & they have provided me my complaint no.- #38606 & order no.- 4714310. On 13 August 2011 , i have given the said complaint but still money has not been refunded to my SBI A/C.
Kindly do the needful & refund my money at the earliest.

thank you,

Avinesh Kumar, Dy. Manager (HAL, Hyderabad)

Hi,

Recharge for Order id 4714310, is successfully done on no.[protected] at[protected]:33 from operator end.

Kindly contact your service provider. They will help you out with your talk time.

Regards
Customer Care

I pay form freecharge for book my show movie ticket at rs 361/- on 01/04/16 my first transaction was failed i was contact book my show from there amount refunded from freecharge only amount was not refunded please refund amount rs361/-

did not get my recharge done.

Today i have done recharge of Rs.98 but i did not got my recharge done. My bsnl mobile no. [protected].my balance had got deducted.

Hi,

Apologies for the issue faced by you.

Since you didn't get the order id, please provide the mobile no. on which the recharge was done or your email id used for freecharge.in. without any one of these information, we cannot look into your account.


Regards
Freecharge Customer Care

[protected]

gooooooooooood

My recharge not secess

Sir. ..mne aabi [protected] pe 20 rupyee or [protected] pe 29 rupyee Recharge kiya tha ..mere bank se Pse cut gye lekin mera recharge huaa. .meri Gmail I'd [protected]@gmail.com h. ..plz...Help me

recharge is incomplete still

amount is deducted from bank account through net banking but still recharge e is still not completed by freecharge of sum rs 357 dth recharge tata sky and my id is sagargupta.[protected]@gmail.com

i have recharge from freecharge.in on 25.04.2011 of rs-150 from site.
i did'nt get any balance , conformation mail and transicition id but my balance from my account is deducted

mo-[protected]. [protected]@gmail.com


plz suggest me.

Hi,

Apologies for the issue faced by you.

It's a unsuccessful transaction. Any amount debited from your account, will get back in 3-7 working days.

Assuring you of best services at all times.


Regads
Freecharge Customer Care

just email this on [protected]@freecharge.in u will get refund definately i also got it

@arunsingla thanx for advice I'll try it

My Pleasure

I RECHARGED MY MOBILE ON 06/04 OF RS. 210 & ON RS. 510 ON 15/04 BUT STILL TODAY I DOES NOT RECEIVED BALANCE AND MY SBI AC HAS BEEN DEBITED SO PLEASE ADVICE TO S B I TO CREDIT THE SAME AMOUNT ON MY CARD I ALSO COMPLAIN BEFORE THIS BUT STILL NOT REPLY FROM YOUR SIDE SO PLEASE DO NEED FUL

@mitesh just send this to [protected]@freecharge.in or u can post it to facebook wall

return balance

I have mistake in written a number Please halp me a return pyament Order id #FCVW FCVW[protected]

302 Rs cit recharge is not success

rechare is not sussce 151+151 and loost of 302Rs

PAYMENT

I AM RECHARGE MY DISHTV BUT DONT RECHARGE MY DISHTV AND MY A/C 2 TIME PAYMENT 399+399 DEBIT TRANSACTION ID: FCDA[protected]