Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Hi,

Apologies for the issue faced by you.

As per our conversation I am sending you the coupons today by first flight courier. will provide you the tracking detail later.


Thanks
Freecharge Customer Care

Hello,

I have recharged my AIRTEL number (+91 - [protected]) for Rs.100 on[protected]. I had ordered for 2 Mc Donald's coupon worth 100. But in the post i just got the in voice of my transaction but not the coupons.

Order ID : 2358910

T ID :[protected]

Please look into this and take the appropriate action.

Thanks
Roshan

this is prapti... My order no. is FCVW[protected] on freecharge.com
I did the recharge on 02-12-12... i have not received any coupon yet... this is really fake... i[censored] want to prove urself then do send the coupons...

Failed Recharge

Recharge ID:FCVW[protected] Recharge is failed and I am not refunded.

amount deducted from my account but recharg not done

Om Sir on 3 January 30rs amount deducted from my Axis bank account but recharg not done still now.My freecharg order no is- FCVC[protected] and emaiL [protected]@gmail.com

refund of money

Dear sir i recharged from freecharge web site, on date 02.12.2014 my money has been deducted from bank account, but i haven't been recharged and i checked in credits also it has not came please solve the problem.

I recharged my mobile number [protected] via net banking. I was sent a mail as shown"
"
Dear Customer,

Thank you for your order from www.freecharge.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@freecharge.in.

ORDER DETAILS:
Merchant Site URL : www.freecharge.in
Order Number: 1615315 Order Received: Apr 4, 2011
Total Amount : INR (Indian Rupees) 110.00
ICICI Bank Account Holder : Saurav
Billing Address : (As entered by the Customer)
159,4th Cross,Prashanth Extension,Near Hope Farm,Whitefield
Bangalore Karnataka
560066 India
Customer's Phone Number : [protected]
Customer's E-mail ID : srv.[protected]@gmail.com
Customer's IP Address : 202.62.78.102

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
None

Regards,

CCAvenue Customer Service
"
order id-1615315"
but my recharge isn't done. Moreover,I have not recieved any response from the freecharge.in team even after sending multiple mails. My account has been deducted 110 though... Kindly help me.

I had recharged my mobile no. on [protected] through credit card on 03/04/2011 at 20:49:25 . I contact them but they were not giving any response.I know that amount is deducted from my account through a message came from my bank. My bank name is HDFC Bank , G.T.B. Nagar ,Allahabad. they send me that amount of INR 60.00 debited to A/c xxxx2538towards POS [protected].

Please help me. My parents are very angry. If you required any information about it you can contact me on [protected].

M.Danish

Hi,

Apologies for the issue faced by you.

This is unsuccessful transaction. you will get the refund in 7 working days.

Regards
Freecharge.in

Hi,

We are sorry to hear about your experience.We have made a note of your mobile number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi,

Apologies for the issue faced by you.

This is unsucessful transaction and you have not been charged for this as per our payment gateway. Request to please speak to your bank on this or foward your bank statement with the authrisation code so that we can take this futher up with the payment gateway at [protected]@freechage.in.

Regards
Freecharge Customer Care

Order Number: 2625223...deducted from my account but not recharged

order id:2542878 .i have recharged for 444 and i had ordered 9 coupans but i have got only 3 coupans

Hi,

This is swathi naidu.Varri money was deducted in my account but recharged was not done. this is the third time my money was not came bak to my account please go through this and i want money credited to me as earle as possible

i have the same problem with my tatasky recharge...

Order no FCVA[protected] I have reached 250 but not credit please give me cash back bank

not recharged but deduct money

Sir, I was recharge of 242 on my idea num ([protected]), amount is deducted from my icici a/c but recharge is not success on my my num and not shown transaction in freecharge mobile app. My transaction id is-[protected].

mobile recharge fraud

i have recharged my mobile with this company and whenever i recharge my bakance goes into credit and i have to recharge again and again.order id: FCTW[protected] Payment Date: [protected]

Hi

As per our conversation, you will get the courier in next 2-3 working days. It has been dis[atched on 05th april through pafex courier vide no.[protected]

Thanks

Regards
Freecharge Customer Care

Hi

i recharged my mobile through freecharge.in and still not have received my coupon .
its been 7 days that i have not got the coupon. i want to know where will the coupon be left, will it be left in my house's letter box or it will be given directly in hands through . courier? my order number is 1725920 .
name - Laksh Garg
Please let me know what is the problem.

I faced a similar fraud wherein the recharge coupons have not been sent. It has already been 2 months since I did the recharge and moreover there is no contact number mentioned on the website wherein we can register our complaints. I have mailed them a no. of times but haven't got any response.

Hi,

Apologies for the issue faced by you.

Both are failed transaction. We did not recieve any amount for the transactions. Request you to pls speak to your bank regarding this.


Regards
Freecharge Customer Care

I am also facing the same problem.my account has been debited but i not got my recharge yet.i have done recharge for RS.100 and im a uninor customer.my phone number is [protected] yet i not got recharge and my acocunt is also debited.

Why so happens??????????????
Is it a fraud site.

please refund me my money or do recharge on my cell as early as possible.


If both cnt be done by you peaple than please let me know what actions shud i take against you people...

I am Jai Thadani and my Order Number is 5847356.please check out my order and my address is mentioned there only.

Either you u refund my money at my mentioned address or do recharge in my cell.otherwise i have to take some action against you people bcoz ur takinf=g ourmoney but not providing services to us.

please letme know that also whn i will reply from you people means how many daysi have to wait before taking an action.

Hi,

Apologies for the issue faced by you.

This is unsuccessful transaction. Refund have been done today. you will get it in 7 working days as per your bank's process.

Regards
Freecharge.in

I am also facing the same problem.
And with no reply from their end

i dont know who are accelyst solution pvt.ltd
othervise he was unothorised using my credit card
5050 rupes frod

Accelyst Solutions is a fraud Company.
Now They Started Fraud with Bank Account..
Do not Give Any Details Of your Account.
And Do not Recharge from This Website.
They are Completely Fake.
They Hack my Bank Account.

Accelyst Solutions is a fraud Company.
Now They Started Fraud with Bank Account..
Do not Give Any Details Of your Account.
And Do not Recharge from This Website.
They are Completely Fake.
They Hack my Bank Account.

Please do not use this website

I dont know who are accelyst solution pvt.ltd
But i received a message from this company for unauthorized use of my card.
They fraud with me about 4000 Rs
But i complaint in Police Station from this company.
If any Problem Call me this number [protected]

a week ago i deposited 110/- thru my SBI A/c with freecharge.in for charging my vodafone mobile number but due some technical fault it was not done. I lodged the complaint through this site and my complaint was immediately responsed and the money was refunded within three days.
I am very thankful to them and confident of their authenticity.
I strongly advice the freecharge.in to improve their response through their own complaint email ID [protected]@freecharge.in. Complaints lodged through this ID become failior demon.
Further I have no doubts about their credibility.

[protected]@yahoo.com

Hi. my name Abhikesh, i have rechage online Rs, 33.00 it was topup from the freecharge.in, what happened my money debited in my SBI account but i don't get any mail clarification from them.Pls suggest me & i what to do now ? Suggest me.




Abhikesh
mob. [protected]

Hi,

Apologies for the issue faced by you.

As discussed with you, this was unsuccessful transaction, refund have been processed, it will show up in your account in 7 working days depending on your bank’s process.

Thanks & Regards
Freecharge Customer Care

Order No.1821350 from CCAvenue
- Hide quoted text -


Dear sir
i had used u r website freecharge.in for mobile recharge Rs 510 . in some problem has arrived in our entire network Rs 510 was deducted in my account . and mobile had not been recharge yet. so kindly refund amount in my bank account.
thanking u


vivek singh


raipur

Hi,

On 22nd one transaction was done with the order id 1422339, it was failed transaction.We have refunded on 26th march. Please wait for few more days as the banks generally take 7 working days to show up in the customer';s account.

Thanks

Regards
Freecharge Customer Care

Dear Mr. Sachin,

Apologies for the issues faced by you.

There was some technical issues with Airtel on 20th march. Request you please gives us today's time. You will get the talktime value by end of the day. Please confirm once you get it.

Thanks

Regards
Freecharge Customer Care

Recieved, I have also confirmed with you on e-mail.
regards
sachin

You may close this complaint.
regards,
sachin

debited but not charged

I have made recharge today but it was not made and money is debited from my ac. Order id is... fcva[protected]

Hi,

Apologies for the issues faced by you.

Due to some technical issue Airtel recharge did not happen. Will provide you with talktime today.


Regards
Freecharge Customer Care

Hello Freecharge,

It is unprofessional behaviour from your organisation that none of my email has been responded yet. This is not at all unacceptable from esteemed company like you. I fail to understand why no feedback on Order No.2102560 has not be provided. From last 15 days I am sending emails to you and this is my Tenth Reminder.

Here I would like to inform a amount of Rs.361 has been debited to my HSBC Credit Card XXXX-XXXX-XXXX-5203 under Merchant Name as "ACCELYST SOLUTIONS-AVE MUMBAI IN" but no recharge amount has been credited to Vodafone mobile #[protected].


Transaction date Posting date Details Amount (INR)
April 29, 2011 May 2, 2011 ACELYST SOLUTIONS-AVE MUMBAI IN IN 361.00


You are again requested to please investigate the issue at the earliest.

Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Wed, May 11, 2011 9:35:14 AM
Subject: Fw: Order No.2102560 from CCAvenue (Ninth Reminder)

Hello,
I have not heard no news from your side onOrder No.2102560. No recharge of Rs. 351 had beed credited to Vodafone mobile #[protected] yet. Could you investigate my concern as Rs.361 already debited to my HSBC Credit Card.
Regards
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Tue, May 10, 2011 1:32:19 PM
Subject: Fw: Order No.2102560 from CCAvenue (Eight Reminder)

Hello,

Any update on Order No.2102560?

Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Cc: Arun Sethi <[protected]@yahoo.com>
Sent: Mon, May 9, 2011 2:08:43 PM
Subject: Fw: Order No.2102560 from CCAvenue (Seventh Reminder)

Hello,

Could you please confirm if a recharge of Rs. 351 has been credited to Vodafone mobile #[protected] via order #2102560?
As of now no amount has been credited at above number but amount of Rs. 361/- already debited to my HSBC credit card.

Please action and provide feedback at the earliest.

Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Sun, May 8, 2011 12:49:44 PM
Subject: Fw: Order No.2102560 from CCAvenue (Sixth Reminder)

Hello,
Any feedback to share on this Open issue against Order #2102560?
Regards
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Sat, May 7, 2011 11:58:50 AM
Subject: Fw: Order No.2102560 from CCAvenue (Fifth Reminder)

Hello,
Please update the status on Order No.2102560.
No amount of Rs. 351/- as recharge is credited to Vodafone mobile #[protected].
You are requested to kindly provide feedback on this order. I have already provided all relevant information at below email for your reference.
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Fri, May 6, 2011 8:19:58 PM
Subject: Fw: Order No.2102560 from CCAvenue (Fourth Reminder)

Hello Helpdesk,

Could you please update me on status of Rs. 351/- Vodafone recharge to mobile #[protected] against Order No.2102560?
No amount has been credited to above mobile number yet. I have not received any correspondence from your side via email or courier.
Neither I have received any coupons for this Order No.2102560


I would like to inform a amount of Rs.361 has been debited to my HSBC Credit Card XXXX-XXXX-XXXX-5203 under Merchant Name as "ACCELYST SOLUTIONS-AVE MUMBAI IN"

Transaction date Posting date Details Amount (INR)
April 29, 2011 May 2, 2011 ACELYST SOLUTIONS-AVE MUMBAI IN IN 361.00


Please arrange to provide me reversal for Rs. 361 at the earliest.

Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Tue, May 3, 2011 3:04:51 PM
Subject: Fw: Order No.2102560 from CCAvenue (Third Reminder)

Hello,

Could you please update me what is current status on Order No.2102560?
Regards

Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Mon, May 2, 2011 10:05:04 AM
Subject: Fw: Order No.2102560 from CCAvenue (Second Reminder)

Hello,
I have not heard any news from your organisation on my below query on status against Order No.2102560?
Regards
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Sat, April 30, 2011 11:59:56 AM
Subject: Fw: Order No.2102560 from CCAvenue (First Reminder)

Hello,
Could you please update me on status of Rs. 351/- Vodafone recharge to mobile #[protected]?
No amount has been credited to above mobile number yet.
Regards
Rohit

----- Forwarded Message ----
From: ROHIT HANDA <[protected]@yahoo.com>
To: [protected]@ccavenue.com
Sent: Fri, April 29, 2011 2:37:50 PM
Subject: Fw: Order No.2102560 from CCAvenue

Hello,

Could you please confirm if recharge of Rs.351/- got executed to mobile #[protected]?
I have double checked but recharge amount is not yet credited to said mobile #. The order #2102560.
Please investigate and inform the latest situation about this order.

Thanks
Rohit Handa


----- Forwarded Message ----
From: "[protected]@ccavenue.com" <[protected]@ccavenue.com>
To: [protected]@yahoo.com
Sent: Fri, April 29, 2011 2:14:12 PM
Subject: Order No.2102560 from CCAvenue
Dear Customer,

Thank you for your order from www.freecharge.in

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'Accelyst Solutions Pvt Ltd'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@freecharge.in.


ORDER DETAILS: Merchant Site URL : www.freecharge.in
Order Number: 2102560 Order Received: Apr 29, 2011

Total Amount : INR (Indian Rupees) 361.00
Visa Account Holder : ROHIT HANDA
Billing Address : (As entered by the Customer)
B-7/5 RANA PRATAP BAGH
Delhi New Delhi
110007 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.com

ORDER DETAILS: Merchant Site URL : www.rechargeitnow.com
Order Number: R[protected] Order Received: JULY/11/ 2011

Total Amount : INR (Indian Rupees) 2600.00
Canara Bank Debit Card Holder : MANOJ KUMAR SHAKYA
Billing Address : (As entered by the Customer)
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.com

Today Around 10:45 am 09.04.2015 recharged Rs.251 to my docomo number, amount got deducted from bank but recharge was sucessful

Order id is:FCVW[protected]


please refund my amount

I have recharged my mobile no: [protected] with Rs 220 .
order no:[protected] dt on 3/06/2015

Amount deducted and recharge was not done.

in account of free charge credit is zero.

Message received, successfully recharged done .

pl take necessary action..


sinivas..

recharge not yet done

amount debited my account .. still i have not yet get any recharge.. its happend one week before still money was not refunded.

no it something technical problem happen that time...
we are also user of freerechage.in ...and not get any problem

Hi,

Apologies for the inconvenience caused to you.

Can't make out from your complaint, what exactly the problem is? We would be more then happy to help our customers. Please let me know your order id or the mobile number on which the recharge was done.We will definately solve it for you.

Assuring you of best services at all times.

Regards
Freecharge Customer Care

Hi,

Apologies for the issue faced by you.

Can you please provide us with the transaction order id so that we can have look at your transaction and help you on this.


Regards
Freecharge Customer Care

hi

i have recharged my mobile on 1 march 2011 through freecharge.in but they have taken amount but not recharged my account my mobile no is [protected] pls recharge my account otherwise refund my money in my bank account

Order Number: 1392678
Hi Same problem with me.
No recharge to mobile phone beside successful transaction
Today I recharged my mobile [protected] with Rs 333 +10 (Rs 10 more for delivery of the coupons) through www.freecharge.in. Amount had been deducted from my bank account for the said transaction but my mobile was not recharged for Rs 333 +10 (full talktime).
I recieved the the following message "Transaction Successful Oxi TransID-[protected]
for [protected] but no top up of 444 rs on my number. .

My bank account shows a transaction if Vafour of "Avenues India Ltd"

If there is a technical problem with the website and service provider then the delay is acceptable else I need my money get back asap.

Kindly revert

Regards
Veer

East Delhi

Hi,

Apologies for the issue faced by you.

On 20th march there was some issue with the airtel recharges, now the issue is resolved . We will be recharging your mobile today.

Regards
Freecharge Customer Care

I had recharged my phone no [protected] at freecharge.in website for Rs. 300 on[protected]. My HDFC account was debited with Rs.120 but the phone was not credited with the recharge. I received an sms informing me the transaction request failed due to invalid amount, which was not actually the case.I tried looking for a customer care number on their website but to my dismay none had been provided. Does anyone know of a customer care no. where they can be contacted?
Read comments Mobile

Hi,

I had recharged my phone no 9619******** through Order Number: 2389093 at freecharge.in website for Rs. 100 on[protected]. My HDFC account was debited with Rs.100 but the phone was not credited with the recharge. i don't recived any message of recharge information on my phone. I tried looking for a customer care number on their website but to my dismay none had been provided. Does anyone know of a customer care no. where they can be contacted? thise is major issue

Hi,

I had recharged my phone no 80159****** for Rs. 150 on[protected]. My Standard chartered account was debited with Rs.150 but the phone was not credited with the recharge. I received an information that "server is too busy please try again later", but till now i didnot get my recharge but amount has been deducted. Moreover there is no order ID issue for my recharge and i didnot recieve any message also.I tried looking for a customer care number on their website but to my dismay none had been provided. Does anyone know of a customer care no. where they can be contacted?

Hi

I have recharged my Reliance Big TV using Rechargeitnow with Rs.500.
The same is been deducted from my axis bank account... But it is not credited to Reliance... I have tried a hell lot of times to complain to the support link provided, but in vain.
There is no phone details also to call them... Be careful while you use this site to recharge... You may go for a ride. Website details : www.rechargeitnow.com

Chaithanya

Hi,

Greetings from Freecharge.in

This is successful transaction with the operator id 54919065. Request you to give the operator id to your operator. They will provide you with the recharge.

Assuring you of best services at all times.

Regards
Freecharge Customer Care

recharge not done and money not refunded

On 20th march, 2011 I have tried to recharge my mobile no. [protected] from Freecharge.in during the transaction Payment has been done successfully but my mobile no. [protected] was not recharged.
I've waited for a day for refund from freecharge.in but my money has not been refunded in my bank account.
Please look into the matter and give refund for my money.

But l havn't remember my...

Order No.:-

Transaction Id No.:------

Amount :- 110/- Top up (BSNL)

i have select copon two of.. 50s & 50s

then amount :- 120+120+120=360/-

Please look into the matter and give refund for my money.

yeah baby...i know...these people are damn stupid...how can they ever in the world trouble such sweet lil munchkin...but these people will get hell if they don't payback...let me know if your issue is settled...
luvya buttercup...
Urs mojo jojo... :*

Deducted unusally balance from my bank Account

I had recharge today 300 but recharge not done and balance deducted from my bank account before 25 nov i do two recharge from my freecharge credit but balance deducted 306 from my bank account i want to solve this total rupees is 606