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[Resolved]  Hathway — Internet speed 2Kb/sec for connection speed 256 kb/sec

Hi,

This is Rahul Joshi, I am from pune. Karve Nagar. I had taken hathway internet service and took a 256 kb/sec connection. I started facing problem and i called customer care. But see the drama, of how things work.
-- When you call your complaint is taken
-- Engineer visits and takes photos of speed by starting 2 downloads from download.com website and send it to someone.
-- Rest, you keep thinking.

I sent emails to Sachin Dhumal, many times with photos from day and night. There were many request timed out and he said.. some are ok. The connection never got rectified. I am still getting 2 kb/sec. Everytime i call customer care they take a new complaint.

Please do not take hathway internet as they make fool. They do not understand business and customer service. It looks as if its a cyber cafe which has opened a internet service.

DO NOT GO FOR HATHWAY INTERNET.
Complaint marked as Resolved 2020-08-14 00:22:16
Complaint comments  12 CommentsShare0Tweet0

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My account no is 1173643

Hathway agreed a speed of 50MBPS and we are getting 0.512MBPS .
Please do not get cheated by hathway offers .

HATHWAY GIVES ONLY OFFERS .

CUSTOMER SERVICE IS VERY VERY VERY VERY BAD .
THEY DON'T SOLVE PROBLEMS . THEYT ALWAYS MAKE PROBLEMS .
[censored]s, try getting payment from me. You wanna sleep over my money, get through my dick and you will see the money. A paper stuck to the telephone post at the best of locations will cost you 10 ps...for me and my business, things are more serious...beware...I am going to screw your happiness for not picking up my phone. Bhehen ke lodon, jago aur service do. Le tera confirmation code bhi feed kar diya. Ab kya ukhadne wala ha tu
bhai logo, aaj ki date mein chain mail se kuch nahi hota, par chain mail se koshish to ho sakti hai...I never imagined that this is gonna be so tough. Spread the word. I have had too many different connections...and believe me, Indicom...hell...Reliance is better than this. I plan to use Hathway as long as I dont have to pay...I can take care of the physical thing...End of the day, honesty and upmanship has to come both ways. It cant be a singlehanded effort...termites, surviving on corpse...Hathway.
my customer no.328489 AND MY COMPLAINT NO.328489 dated 07/9/2008. My internet connection is not opening and even after considerable time your people not attended . Onceagain request you to pay attention immediately otherwise I will go for other service network.


G.MUTHU KRISHNAN
CELL NO.[protected]
my customer no.328489 AND MY COMPLAINT NO.328489 dated 07/9/2008. My internet connection is not opening and even after considerable time your people not attended . Onceagain request you to pay attention immediately otherwise I will go for other service network.
I twice complained to your people 66989898 and also follwoing technical persons

1) ravichandra, hathway cell no.[protected]
2)anil, hathway cell no[protected]
3)shiva, hatway cell no.[protected]
This is Anurag Bhardwaj R/O 6/10-B, Tilak Nagar, New Delhi.I have taken internet connection on 7-Sep -08 by Hathway, it started on 10 of Sep-08, but today is 17 -09-08, in these 7 days my connection is not run properly 2 hours continuaion.I have compalient many times on numbers like-
[protected]
[protected]
[protected]
[protected]--So called Tech. Head Mr.Pankaj Aggrawal
[protected]-So called Engg. Mr. Manish
and others executive like Abhinav Anand, Neeraj Pandey, Rubi, & some complaint nos. are 38068, 38609 & many others, But they all told me that there is some problem in line & work is going on .I don not able to understand that how my net is start for some time when line is fused .
I think these all peoples are careless for coustomer service.
its good that you ppl r highlighting the problems...also i suggest u just give up their services and go for another...and if they are not attending to ur queries just go to consumer court...
For last 15 days I am facing speed problems. My Plan is 512 blaster. At night bet. 11 to 9 a.m. downloading is free. But only at that time speed is only 2-3 kbps which is rediculous.
I complained several times but issue is not yet solved. I renewed connection 3 times and thinking of discountining this useless service. Is there anybody which will take up my call? I live in Pune near Mehendale Garage & my customer ID is 209020
i couldnt agree more.
the 256 ka speed gives only around 20-30kbps.
further more the modem doesnt work, i mean its on for 4-5 hrs than suddenly shoes no connection for maybe 3-4 hrs, i am fed up.
The Hathway guys have ruined my sleep for last 15 days. I had paid money to get a new connection. The hathway guy came within 2 hours to collect the money and left. after that no one has turned up. i keep calling the helpline no.[protected] and I have not heard from anyone yet. The call-center guys talk like honey but of no use to me. Please Please Please dont get cheated like the way i have got cheated.

Balaji
THIS IS NADEEM FROM BANGALORE, HAVING AND FACING SAME PROBLEM LIKE ANY OTHER HATHWAY CUSTOMERS AROUND THE NATION,
HATHWAY SUCKS!!
HATHWAY CUSTOMER SERVICE SUCKS!!
HATHWAY SUPERVISORS AND ALL STAFF SUCKS !!

PLS DO NOT OPT FOR HATHWAY EVEN IF IT FREE
I have not had such abysmal level of customer experience in my life! Technical glitches every 3rd day to compliment it.
The worst part is after being a fool to have used Hathway for months together, I now want to surrender, but little did I know that they don't respond to termination mails too :-)

1. Bangalore#[protected] does not respond properly to your requests. In times of need, they do not pick up. Even if they do, they will "get back to you", which is nothing but "getting back at you" for having chosen them!
2. http://www.hathway.com/Digital/DigitalNodalOfficer provides nodal officer number and no prizes for guessing, the mobile is switched off.
3. There is no response from [protected]@hathway.net in spite of my two days of pleading for urgency.
4. http://www.hathway.com/Digital/PDF/ConsumerCharter is a consumer charter on their website with numbers to contact. And yes, there was a response from the bangalore desk. But tarry a bit, they gave me another number of "Head Office" - [protected] at Ulsoor to call. And yeah, the phone rang and someone disconnected it.

Thats the wonderful story.

Anyone else with a solution to this problem, please advise.

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