Hathway Complaints & Reviews

From: Helpdesk <[protected]@hathway.net> ▼ 30 Apr 09 06:49 PM Previous Mail | Next Mail

To: alexander fernandes <[protected]@rediffmail.com>
Subject: Re: Re :Re: Re :Re: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493 ▼




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Dear Customer,

With reference to the below mail, please note that the below mail has been forwarded to our Technical department who will revert back to you with the status.

For any further assistance, please feel free to get back to us.

Thanks & Regards,
Helpdesk
----- Original Message -----
From: alexander fernandes
To: [protected]@hathway.net
Sent: Thursday, April 30, 2009 1:37 PM
Subject: Re :Re: Re :Re: Re :Re: Re :Re: Re :Re: Fw :Connectivity Problem Account number 223493


Attention Help Desk...

Gentleman/Lady,
My Patience is running out...It is almost over 4 weeks now and your deoartment has not yet been able to fix my connectivity problems...None of you reverted back to me after my last complaint...Is there any way I can get in touch with somebody higher up to register my grievance and find a permanent solution to this problem...Very conveniently I get an Invoice for renewing my subscription without paying any attention to my connectivity problems...From the usage of my internet you can see that I have been genuinely facing this problem...Please do something and get this problem fixed at the earliest, as it is making me upset, crazy and hyper...with the service I am getting from your side...

Never expected to get such mental strain from Hathway in rectifying this problem.


Alexander Fernandes


On Tue, 28 Apr 2009 15:54:41 +0530 Helpdesk wrote


Dear Customer, With reference to the
below mail, please note that the below mail has been forwarded to our Technical
department who will revert back to you with the status. For any
further assistance, please feel free to get back to us. Thanks
& Regards, Helpdesk

----- Original Message -----
From:
alexander
fernandes
To: [protected]@hathway.net
Sent: Tuesday, April 28, 2009 2:41
PM
Subject: Re :Re: Re :Re: Re :Re: Re :Re:
Fw :Connectivity Problem Account number 223493
Hi Help desk, Still facing the same problem of Connectivity,
even after some one from your Mira Road coming to check the
problem...Please fix this problem at the earliest...Send someone who
knows how to tackle the problem...Alexander
FernandesOn Sun, 26 Apr 2009 20:10:02 +0530 Helpdesk
wroteDear Customer, With reference to the
below mail, please note that the below mail has been forwarded to our
Technical department who will revert back to you with the status. For
any further assistance, please feel free to get back to us. Thanks
& Regards, Helpdesk----- Original Message ----- From:
alexander fernandes To: [protected]@hathway.net Sent: Sunday,
April 26, 2009 8:07 PMSubject: Re :Re: Re :Re: Re :Re: Fw
:Connectivity Problem Account number 223493Attention Help Desk, This is
to inform you that the problem of Connectivity from your side has still
not been resolved...as per your instruction my engineer came and
checked the PC for connectivity and he finds no problems from our
side...it is mainly the binding problem from your side...nothing is
resolved over the phone please...hence I request you to kindly send an
Engineer from your side to our residence at the earliest to resolve this
problem once and for all...For your information I have never faced
this problem for the past three years...it has started only after my DNS
Server and IP Address was set to Automatic...Please resolve this
problem permanently by sending an Engineer from your side...as I am
facing a lot of problem conducting my business from home..Thanking
you, Alexander Fernandes.On Sun, 19 Apr 2009 15:12:31 +0530 Helpdesk
wroteDear Customer, With reference to the below mail, please note
that the below mail has been forwarded to our Technical department who
will revert back to you with the status. For any further assistance,
please feel free to get back to us. Thanks &
Regards, Helpdesk----- Original Message ----- From: alexander fernandes To:
[protected]@hathway.net Sent: Sunday, April 19, 2009 3:02 PMSubject: Re :Re:
Re :Re: Fw :Connectivity Problem Account number 223493Hello Help
desk, Still the problem has not been resolved...I had to call
again at 2.35 pm today for no connectivity and spent almost 25-30 minutes
on the phone... ThanksAlexander FernandesOn Sun, 19 Apr 2009 08:20:42
+0530 Helpdesk wroteDear Customer, With reference to the below mail,
please note that the below mail has been forwarded to our Technical
department who will revert back to you with the status. For any
further assistance, please feel free to get back to us. Thanks &
Regards, HelpdeskDear Customer Register Yourself & Pay your Bill or
Renew your account Online, for further details pls visit
www.hathway.com ----- Original Message ----- From: alexander
fernandes To: [protected]@hathway.net Sent: Saturday, April 18, 2009 6:37
PMSubject: Re :Re: Fw :Connectivity Problem Account number 223493Hello
Help desk, It is the same story again...still have to call Customer service
for reconnection...Is it possible to solve this permanently...Except
some concrete and permanenet solution from you for this problem...ACTION
PLEASE>>>>>>>>>>>>>>>.Alexander
fernandesOn Sat, 18 Apr 2009 11:45:11 +0530 Helpdesk wroteDear
Customer, With reference to the below mail, please note that the
below mail has been forwarded to our Technical department who will revert
back to you with the status. For any further assistance, please feel
free to get back to us. Thanks & Regards, Helpdesk----- Original
Message ----- From: alexander fernandes To: [protected]@hathway.net Sent:
Saturday, April 18, 2009 11:40 AMSubject: Fw :Connectivity Problem Account
number 223493Note: Forwarded message attached-- Original Message
--From: "alexander fernandes" To: Subject: Connectivity Problem
Account number 223493

i am customer of hathway #301, 301A, S.V.E, Meera Mansio, Civil Supplies Bhava Lane Somajiguda, Hyderabad - 500 082. Call : 66989898. 24 Hours Manned Helpline is their promise. i has taken a 256 kbs unlimited internet connection on 18-05-09. A/C number 427967. From the first day i have problem to access internet. it is not working. i had called many times and given many complaints.

Complaint numbers and received person
[protected][protected][protected]
[protected] Veena
[protected] Meena (Remainder on same complaint)
[protected] jyothi
[protected] Ajay ( i has not taken number)
[protected] Meena
[protected] Veena (Remainder on Same complaint)
[protected] Prasanna (after req repeatedly, she has not given number properly.. last number is 5 or 6)
[protected] Venod

today is 21-05-09. What i paid to them is for 256 kbps net connection purpose 786 Rs... and again around 150 Rs on phone calls, mental torture, loss of online training students. i loosed one batch with 3 students.

Do uou know the speed? its not 256 kbps sir... i have proff its just min 1 kbps to max 28 kbps only. I requested a lot to these people to resolve the problem or provide some higher authority contact, but simply they refused the contact and said they will forward the issue. but no result.

What to do now.. how can i get the justice.. i dont know why this much negligency towards to poor (helpless) customers...

what next, i don't know...what to do..

I am prem from chennai, I had purchased and used hathway set top box and payed the monthly rental in full to the cable tv operator in view to view IPL matches this month. However, the cable tv guy took all the money and no channels are activated still, especially sony max for me to view IPL

The cable tv guy blames hathway for not activating the channel and said he himself did not receive any response from Hathway. I dont know what is happening and want service, dont know who to contact regarding this. So, I let it go as we are not in America..

connectivity of [protected]@y internet service remain down most of the time. when i contact the customer care they waste most of time asking all my detail every time i rang them. when i tell them that internet is down for the last 4-5 hours they tell me that whether i have register the complaint or not. when i register the complaint the net get started sometimes within minutes. it means they intentionally cut the line and on my complaint they connect the line. Is every time to get connected i have to rang them. <br />
<br />
Again and again i requested the customer care person to get me connected with some senior responsible personal but for the last 15-20 days no body has contacted me to hear my grievances.<br />
<br />
every time to use internet i have to waste my time and money i.e. cost of mobile phone call charges. who will bear this wastage of time cost and mobile bill cost and inconvenience cost. I remain held up for want of connectivity most of the times.

Hi All,

I took Hathway connection with Customer ID - 391922 (Which is the high end package - 1770 /- for Three months) around four months back. After three months i renewed for another three months eventhough the connection speed is very slow. Soon after i renewed for next three months, i had to shift my home to the next apartment. I spoke to the costomer care executive and as per them i sent an email to [protected]@hathway.net to change my connection. After many days i got a response from [protected]@hathway.net and it seems i have to another 1000/- for shifting. I felt it was quite unjustifiable and raised a compalint over phone to their callcenter number[protected] and also sent many emails to [protected]@hathway.net. I got autor response and once a cal from Customer Support informing me that they'll shift my connection with free of charge.

It's been 25 days after i raised my first request. I have never seen such kinde of worst costomer support before.

Please be more careful taking Internet connection from Hathway especially if you have business to do with it.

regards,
Tom

Last week i have taken Broadband Connection from Hathway under 512 Blast Regular Plan and i have been informed by corresponding Executive that Your Free Download time is From 11.00 PM to 9.00 AM. And i was following as per that plan only. Moreover, i have advance paid Amount for that plan through Check. But after 10 days i got informed that i have been misguided by Executive and downloading Time is from 12.00 PM to 7.00 AM only.

Even when i'm trying to dial that executive, he's not lifting the call even. His No is : [protected]. Now, i have to change my plan as i was totally misguided by Hathway Executive only. I have made customer complaints 5-7 times for that and everyone taking excuse.

Hathway Acct -- 55298

I have been repeatedly reporting on telephone and by emails to Hathway people to take their modem back and to refund my deposit, but the same has not been done.

1) Hathway broadband connection is very bad in service, I am not getting the Speed 128Kbps for which I have subscribed for, most of the time network itself not getting connected, so I am not able to use the internet.My customer account number is 453938.

2) Their online bill payment system is one of the worst system I have ever seen.Whenever I am trying to make the bill payment through online payment facility, either it gets aborted in the midway or the transaction is in this getting failed the worst part is when the transaction is failled my bank account is getting debited for the bill amount which is I am trying pay.But the payment is not made to them.

Please take necessary steps to rectify this issue.My Hathway account number is 453938, account is in chennai.

Dear sir,
i am a regular customer of hathway for a long time.. this month i received a wrong bill so i hav been calling their helpline no. for last 10 days since march 30th regularly..to correct th bill.
but every time when i called up i was told to repeat my problem to each n every executive there..and then the answer from you side was "mam pls wait i'll make sure that u receive a call back from our billing deptt within an hour or so"
but i never received a call back.
it is the limit of patience that i have to call for around 10-12 times a day..and listen the same answer..everytime.
i have also sent emails to these id but from there also i din't get any answer.
so as the fault is from their side and i m fed of calling this no.40161616 daily.i want to disconnect their service
Since i hav been calling from march 30th to change my plan and i can also state here the names of few of theecutives to whom i spoke
ie.:-
Ms Saroja
Mr. Manjunatha
Ms.Vani
Mr. Nagendra
Mr. Shiva
Mr. Praveen
Ms.Nalini/Nandini, etc etc..and instead of talking to so many people and sending so many mails..neither i got a call back nor my plan was changed.
today their accounts person Ms.Sadiya told me that i hav to give a proof that i spoke to hathway earlier ...
now please tell me what should i do..as i hav records of all the calls n mails done to hathway... and then also they are not contacting me or changing my plan or correcting the bill.
So, as i hav stated earlier also, i wanted to shift to expressway plan from the earlier freeway plan from 31st of march only. and this has not been done so i want to disconnect the connection as i cant take services from such an irresponsible net company who cheat on its regular customers like this.

pleas help me out as they are charging me for the month of april may n june n telling me the bill has been generatedand are not agreeing that i hav informed that earlier.
Thanks n Regards,
Mrs .Khan

Hi I have taken Hathway connect during 2007 seven days after that they installed and connection gone in same night after that there is no response to my surprise they followed me and renewed in dec 2008 after one year and three months ( kaya customer service ) after giving false promises

they have an excellent poor customer service who will have repeated answers

Connection down in your area
wires are stolen we have raised police complaint
your account has been transfered to renewal department

and lot more to say awsome liars available ther

they have a head of service by name Udhayanidhi whose mobile no is [protected] will give you mobile no if you call him half the time he will talk like drunkard fellow

I would suggest no one in my life time of taking hathway connection in chennai city

Regards
kumar

Dear Concerned Team,

I have taken a pre paid connection of hathway acnt no: 444530. I am facing regular connectivity problem since last two weeks. Whenever I call the customer care they say area down. They always give a common complaint no. C12280342.

My latest complaint no is 2649856.

Hathway does not know the meaning of broad band. Let me tell them that broad band means always connected.

With this forum I request the concerned team to give me satisfactory services. I want complete resolution to my problem.

Regards
Prakash Tiwari

sir
my name is srinivasarao.
> > my customer code is 412887> >
> >ammerpet, hyderabad. contact no [protected].i pay 3 months money in unlimited internet service.compleate my internet service.please remove my internet service
>>please remove my internet servece
my hathway id:[protected]@hathway.com

Dear Sir,
I'm having an account no. 81236 with Hathway Internet since long time and there always use to be problem with the connection which use to get solved within a week after continuous calls to the customer care dept. But from the last 4 months I'm having almost no connection i.e. I get connection only for 1 to 2 hours a days, but as per my Plan 256Kbps Unlimited i should get 24Hours Connection, whereas other companies...

I would really appreciate if you could please help me in getting my hard money back from this Hathway company as they had committed to me earlier at the time of taking their connection.

At the time of purchasing Hathway’s setup box, their executive had promised to return the 85% money in returning the setup box and based on this I had purchased it. After using for around 6 to 8 months, I have been shifted to another area of Pune where their network was not there and hence I wanted to return their setup box and get my money back.

But when I approached to their office in the month of July’08, they have clearly refused to return my money worth Rs 850 even though they have committed in written. So, I searched and got their pune’s AGM’s email to escalate this to him. But this AGM Deepak Shivale is also like Hathway who has not shown any courtesy for replying my any email.

I am really frustrated due to their untrustworthy behaviour and helpless in fighting with them for justice.

I am a hathway set top box subscriber. im not getting signal for almost 4 to 5 hours daily. if im contacting customer, nobody is picking the phone. im calling the customer care for almost 4 months. yet, nobody picked the phone for not even a single time.

I have paid 3 months of advance on my hathway internet connection, but every month the package gets expired and gets renewed only after I call their helpline. On asking they said that their software aotomatically cuts of the connection. What I want to know is that if they cant provide seamless service why are they taking money in advance? If I have to give them a call every month why did I pay all that money in advance....

I AM STAYING IN GOVINDPURI, I HAVE TAKEN HATHWAY CABLE CONNECTION FROM CNC NETWORK(OFFICE AT GALI NO:13 GOVINDPURI), OUT OF 30 DAYS 5 to 10 DAYS THERE WONT BE SIGNAL/SERVICE OF FEW CHANNELS, ESPECIALLY OUR REGIONAL(TELUGU) CHANNELS IF I ASK OR GIVE COMPLAINT, PROBLEM IS AT HATHWAY IT WILL BE CLEARED SOON THE REPLY WILL BE.BUT FROM MARCH 3rd ONWARDS THERE IS NO CHANNLE IS COMING AT ALL, ONE DAY ATLEAST 20 TIMES I GAVE COMPLAINT OVER PHONE, NO BODY IS BOTHERED TO ATTEND THE PROBLEM, BUT MY RESIDENCE OWNER IS ABLE TO VIEW ALL THE CHANNLES IN HIS TV, BUT IN OUR TV WE ARE NOT GETTING, THEN I WENT PERSONALLY TO GIVE COMPLAINT SAYING THAT PLEASE DISCONNECT IAM PLANNING TO TAKE OTHER CABLE SERVICES, THEN HE IMMEDIATELY SENT THE PERSON TO RECTIFY THE PROBLEM, SO IAM ABLE TO VIEW ALL THE CHANNLES FOR 2 to 3 HOURS AND AFTER THAT AGAIN THE SAME PROBLEM REPEATED, AND I COULDNOT REPAIR IT TILL TODAY, EVEN AFTER 10 to 15 TIMES COMPLAINING OVER PHONE.

Hi,

I stay in mannady, our cabel guy takes rs400 for the hathway STB but according to the ad in tv it is free,
when contacted customer care they said it is free they will take care of the complaint but no response, pls help me in this regard now cable guy says he will give new STB from other provider

From anil.[protected]@hathway.com Tue Feb 17 22:12:03 2009
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Date: Tue, 17 Feb 2009 17:42:03 +0100
From: anil.[protected]@hathway.com
Subject: GOOD DAY TO YOU!
Reply-to: [protected]@live.com
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----- Forwarded Message ----
From: "anil.[protected]@hathway.com" <anil.[protected]@hathway.com>
Sent: Tuesday, 17 February, 2009 10:12:03 PM
Subject: GOOD DAY TO YOU!



You have a bank draft of $100, 000.00
USD, which await the outstanding payment of $340.Contact
the TNT Courier Service for details for claims with your
informations.

1. Full name...
2. Contact Address...
3. Age...
4. Telephone Numbers...
5. Marital Status...
6. Sex...
7. Next Of Kin...
8. Zip Code...
9. Occupation...
10.State:...
11.Country...
12.Nationality...

Contact person: Mr.Harry Smith.
Office E-mail:[protected]@live.com

Warm Regards.
Mr.Mr.Harry Smith.
+[protected]




[protected][protected][protected][protected]
Add more friends to your messenger and enjoy! Invite them now.

I Have halthway connection in Koramangala Bangalore from 'Hathway Krishna Cables Pvt Ltd' Service Tax Reg No CBL/BG-1/02/HATHWAY/2002 Dated[protected].

I have complained to them that my cable is not getting signal. Its has been more that 1 week that i have been calling them and they keep saying that somebody will come.

Firstly they take monthly service Advance for this pathetic cable, then they don't listen to the complains!

I guess these guys don't know that this is a recession period where its hard to get new customers and easy to loose customer to Big players like TataSky, DishTV, BigTV or Airtel's DigitalTV.

If Know action is taken, i will be more than happy to switch to Big Players.
I won't mind paying more for service than paying for crap.