Hathway Complaints & Reviews

I took hath way connection about 1 years ago. I am requesting them to disconnect the service for last mora than one month through phone and mails. Till now i must have called them around 10 times to take back their modem and repay the amount (rs.1000/-). They say that they will do it immediately every time I call. I guess these are a bunch of shame less people.
Also, at the time of taking connection they promised me Rs 500/- Big Bazar...

I am residing in Bangalore. We took a cable connection and for one and a half year it worked okay though the transmission was not so good at that time too but we managed. Since the past three months the cable operators are not paying any attention to our complaint. After repeated complaints nothing has been done about it.

I gave another complaint today, I was told that I should get in box installed. The payment is rs 750/-....

I have taken a Hathway connection (Account no: 237178) since 21/04/08. The plan 256 Liteway New Quarterly entiteles the user for 1.5 GB o[censored]sage per quater. I have renewed my plan on 23/06/08. The company has disabled my account stating that my usage has exceeded the limit. As per the records they have and they have provided. Since 21/04/08 till 23/06/08 the usage is 872.504 MB and from 24/06/08-24/08/08 is 673.468 MB. In both the cases the...

Hathway is one of the most customer unfriendly companies I have ever come across... Few quick points:

1. Shut on sundays (if you are working and are busy on weekdays, forget getting your complaints addressed)

2. They DON'T accept credit card payments. You can't pay online. Sundays they are shut. To collect payment from home/office they charge Rs. 100... Bill Payment is a hassle in itself
br...

i have changed my residence from

6/5 second G cross, HRBR LAY OUT, KALYAN NAGAR, BANGALORE 43

to

FF1 MAHA ANUGRAHA APPARTMENTS
NO2 SANGOLI RAYANA ROAD
SUBBANNA PALYA
BANGALORE 33...

i had take hathway cable tv set top box. Video picture quality is very bad (macro bock & glitches are coming on most of the channel). channel are overlaping each other, when i talk to their customer care which is on hatway site (regarding this). I found that Number is invalid. Service is very worst....

From:-
Firoz U.Kangda
906-Jilani Complex-A,
Nr. Nishat Society, Adajan Patia,
Surat-9. Gujarat.

Date:- 09/08/2008

To,
The Hon’ble
Hathway
Mumbai.

Sub:- Regarding Connection Shifting Charge
Ref:- User Id:- JILLANI906

Respected Sir,

With the above mentioned subject & reference I the undersigned FIROZ...

My name is Tarun Kumar and my hathway a/c number iwas 208801 ( mumbai user). while taking the connection i had given the security deposit of Rs 1000. It was told that once i disconnect my services and return back the hardware my security deposit will be returned back. I used the service for more than 7-8 months and since i was moving out of city, i disconnected my service and returned back all the hardwares. I discontinued with their services...

Hi,

This is Rahul Joshi, I am from pune. Karve Nagar. I had taken hathway internet service and took a 256 kb/sec connection. I started facing problem and i called customer care. But see the drama, of how things work.
-- When you call your complaint is taken
-- Engineer visits and takes photos of speed by starting 2 downloads from download.com website and send it to someone.
-- Rest, you keep thinking.br...

I have renewed my Hathway internet account on 29 June 2008. This time i have opted for the better plan than my previous one. But hathway has continued the old plan only. I have complaint about it in their call centers, their helpdesk email address and the top of it i have been to Hathway branch of kandivali(east), Mumbai for 2 times personally. Every time i am assured that this will be done in half n hr but it has not. It is now more than...

We paid Rs 2359 around 5 th June to Hathway representative Mr Manohar, on the assurance that the Hathway would install internet connectivity at my residence in 3 days time. Till date there is no response from them.

In the order form it was provided two contact numbers namely Mr Abhijit ( [protected] )/ Manohar[protected], and both are not taking calls at all. In the meantime, we have been given a number of a director...

Dear sir,
My name is niraj jain, I have taken new internet connection, find below details about my a/c

Customer Name : GD COMPONENTS .
Primary E-mail Id : [protected]@hathway.com

Package Subscribed For : DS 1024 US 128 - PEXWAY Expressway 1024

DOWNLOAD SPEED COME ONLY 64KBPS AND I HAVE TAKEN PLAN OF 1MBPS

I HAVE SENT THREE MAIL TO HATHWAY, REPLY COME ONLY WE WILL DO...

Dear sir,
Myself Tejas chaudhari from bhandup [w] would like to bring to your notice that m a regular customer of Hathway from the past 3 yrs. and using the Thruway 64 Plan. for which m paying 3, 000 rs. half yearly...

Now when i recharged this plan again 2 mnths back THERE WAS NO INTIMATION FROM HATHWAY REG NEW PLANS HAVE COME, as a result of which m paying the same 3, 000 rs half-yearly for 64kbps...Whereas they r...

No more words to abuse Hathway... It is absolutely a worst service.
Even i dont use Internet connection for a week, my itemised bill shows as if i consumed.
No proper response from Customer Care
I lost 5+GB carry forword....

my coupun no is[protected].and my pan no is BUIPS1299A.
it has been despatched on 27 march 2008.but not delivered.
plz do something
it will be thankful....

Dear Sir, I have been cheated by Hathway Internet with regards to my refundable modem deposit amount Rs.3000. I was an ex-customer (A/c 38903) of Hathway and during enrollment i paid Rs 3000 as refundable modem deposit which i haven't still received even after 18 months of service termination (Dec 2006) . I have all the relevant & official records of the payments made. Even there accounts department have the same payment information...

What happened to all pay channels? vanished or what? explict content(**** ******** ************** ** ***** ********)explict content lot to say but dont want, they cheated valuable customers... quality means SCV. Eye totally galli means HATHWAY....

24th May, 2008

Dear Consumer Forum,

I undersigned customer of Hathway service bearing Cust no. 107556 want to make a complaint. My scheme is for 6 month and its prepaid. During the month of november and december 2007 my exam were going on and I had not renew the scheme and till that period my net was disconnected by hathway service. I called hathway person to come and collect the money and paid renew fee...

Hathway Broadband Services has taken more than 25 days for giving me the connection. Prior to me telling hem that its an urgent requirement.They gave no heed to my words. Moreover they kept telling they will provide the connection the following days. Nowadays the concerned person is also not answering the call.Really very bad service. However, i am not sure if they will refund my cheque of Rs 730/-, Pathetic Service provider....

Hi,

It was very sad for us that we are not getting proper service and we cannot trust them even after paying money. Incident was happened with me actually I canceled the broad band service one and half months back and waiting for my deposit money. Few days back I went to the same office and complain that I haven’t receive my deposit money the lady was told me that you will received money within 2 days but still I didn’t...