Hathway Complaints & Reviews

I had a postpaid internet connection with hathaway and had been facing horrible problems .The bills never came to my residence.So every 2 or 3 months my connection used to get disconnected for non payment even without me receiving a bill / intimation about the disconnection.this kept happening for more than 8 months even after repeatedly complaining to customer care.Apart from that, Connections used to be down frequently down and if you speak to the customer care about it, the reply would be that it is down for the entire locality and not for me alone (they expect us to get consoled with that reply).

-ve about Hathaway

pathetic customer care
poor internet connection
connection would be down without reasons
not worth the money paid although slightly cheaper than airtel or other private providers.


I have changed my connection to Airtel broadband and until now i have had good experience with them although i pay slightly higher.

As per the telephonic conversation i hereby submit my complaint ... the present id so called [protected]@hathway.com should be changed to "vathsala [protected]@hathway.com"... so I request to do the same as soon as possible...

hi
this is to inform u that i had using the hathway internet connection but i am very unsatisfied with these people as on every second i had lost my connection and than after making the several complaints they came and repair the connection temporarily due to which i had lost my connection on every second day and also after giving them so many calls they didn't give any response and every time i had to send a mail so they had very bad customer service.

My user Code is 360426 & I am using 1024 Kbps Expressway Plan (1Mbps). It is 4 Months Prepaid Plan and Download limit is upto 4 GB. In this Plan the download speed must be 1024/8=128, but my download speed is below 6 Kbps. I call in Customer Care for this problem, but I think there is No Customer Care, No Help Desk to solve your problem.
Everytime their helpdesk executive said that sir here is ok, our server shows your speed is good. This time their helpdesk executive said that, there is must be problem in your PC sir. They don't want to check their connection setup because I think they don't know how to solve this problem.
No aggresive response given by Help Desk Executive yet.
No Customer Care...No Helpdesk...No Service
this is the fact about Hathway.

We had taken a 256 Kbps broadband connection from Hathway in May 2008. In October 2008, the service prodider suddenly terminated the connection. Hathway had charged Rs. 1000 as installation fees. When we contacted Hathway, they replied that nothing could be done now and the money was as good as lost.
I am still in a state of shock about the apathy and unprofessional conduct demonstrated by the company.

Please don't subsribe to Hathway for any internet connection

Hi,
This is Rahul Jadhav from Mumbai.
I bought the services of internet connection from Hathway Internet Services in August.
My account no. is 350944
There is problem with the network right from day one.
Not a single day I was able to use the net facility without disturbances.
When contacted the help desk, the executives replied very rudely as if they are doing some kind of favour on me.
The customer help line makes you check your patience.
I'm really fed up with their services.
Whenever its urgent to send an email you'll find the network down.
I want to discontinue the services and get my money back.
The people at Hathway dont deserve to run this business.

I am using Hathway Internet and my User Code is 360426. I take 128 Easyway Unlimited Plan from Hathway Internet in September. The download speed is very bad in this plan, if you take 128 Kbps Plan then download speed must be 128/8=16 Kbps, but my download speed is between 2-6 Kbps.This is very bad speed in 128 Kbps plan. I complaint many times in customer care but they don't give me satisfactory Answer. They said that our helpdesk Executive call you right now, but there is no call from helpdesk. After 15-20 Days I changed my plan, because I think that if I will changed my plan then speed will be good. But I was wrong. Now I am using 1024 Kbps Expressway Plan(1Mbps), but download speed is still 10-20 Kbps. I call many times in customer care for this problem, but I think they don't want to solve my problem. Everytime they said our helpdesk executive call you sir, but there is no call from him after long time gone. Many times they don't pickup the PHONE, this is not right. I think Hathway must take action on this, if they want to give good service to their Customers. In 1024 Kbps Expressway Plan, the download speed is 1024/8=128, But I got 10-20 Kbps download speed. If I got 10-20 Kbps speed in 1Mbps plan, sometimes the download speed is below 10 Kbps then I must say it is not good Internet Service provide by Hathway. I request to Hathway, please solve this problem because my plan is for 4 Months.
Regards
Sarvesh Kumar

sir iam serving in army colaba -05and my internet account number is 355600 on date 04/9/08 . but before seven dys internet dead complaint i summited to these telephone numbers are [protected] & [protected] but my internet is not open and tell me that my lan card is defective but i have two personal computers & two lan cards . so i ultimate change the computer but nmy internet service is not startingultimately i talk them to talk about higher posistions of brosdband internet my net service is starting suddenly but they were not giving the telephone number of manager of colaba area .what i do for this type of behaviours with me?

On 16th Sept 08 in Bangalore, I paid Rs 450 for a Hathway broadband connection to a sales agent. It has been nearly a month from then and the connection has not been installed yet. The initial promise was to install the connection within 4 working days. Since then i must have called the customer service center at least 15 times, every time getting a false reassurance that my complaint had been registered and the field engineer would contact me at the earliest. I even went up to the hathway website and got an email id



Let me also tell you that before applying for this connection i did read several negative reviews about hathway, but still went ahead with my application, reposing my faith in the Hathway brand name. After having gone through this agonsing experience myself, i am sure now that each one of those negative reviews that i read (and i read many many of them) was indeed true.

For those of you who are looking for a new broadband connection - PLEASE DO NOT GO FOR Hathway. I chose to ignore the many reviews that i read and am repenting today - use my experience as learning and keep away!!!

For those of you who work for any of the Hathway, my submission is that Hathway is tarnishing the brand equity which has been established over decades. I sincerely think Hathway should discontinue providing this service at least till the time it establishes the capabilities to provide basic services to its customers on time. Today after not having got the services for which i had paid Rs 450 a month back, i feel duped by Hathway - i sincerely believe the Hathway brand deserves a better treatment than this. I really hope someone senior in the Hathway group reads this and multiple such reviews that are floating around on internet and takes some action.

Respected Sir, I {Hitesh Raythatha} am a proprietor of M/s MARTAND TRADING COMPANY, HYDERABAD. I 'm a customer of Hathway Broadband Internet vide customer reference number is 266625 I paid sum of Rs3708/ by cheque number 940255 on 20.05.2008 of Punjab National Bank to the company for providing service of Internet for one year. I have shifted my premises on 23rd September and request service provider to give connection at my new premises. I was inform to mail new address and they will be give connection at new place within 2 to 3 days. As advice by them undersigned had mail them new address on 24th September 2008, 29th September 2008. On 30th September morning company sent their two representative for varification, who had confirm to give connection by evening but nothing was done. meanwhile I used to call their call center number[protected] almost three to four time in a day, call center people were allways so busy that we have to wait for 10 to 30 minutes for some one to attand our calls and every time we have to explain our problem with new person available in seat and during morning hour they promise to send their technical person for connection before evening and during evening hour they promise us for next day morning. At last we sent them mail on 3/10/2008 to take issue with consumer forum and on 4/10/2008 company send one of their technical person to give connection but he came with insufficient cable and kept same at our premises without giving connection and went with promise to come and complete work by 5/10/2008 but no one turn to fullfill the commitment. We are bagging with the company over phone till date and till now upto 9pm of today i.e. 8/10/2008 but nothing has been done accept false promises from all the consumer care official. Now, I fad-up and also got mentally harrase for behaviour of the company's customer care official. Hence, I request you to get back my payment and also let me know how much I can get claim against the company for mentally torture for me even after making payment and wasting allmost daily two to three hour behind them to get connected. I need your co-operation to teach a lesson to the company for benefit of customer, who has been harres for providing service even after paid for it.
Regards
Hitesh Raythatha
[protected] / [protected]

Hi,

I want to log a complaint. We have recently bought a set top box from cable operator but they were not able to fix it in the right way after 2 days we are now getting only digital cable but not analog cable. The operator was behaving in a rough and rude manner and we gave him 800 rupees and he told that we should change the wire also but it seems good. Now it is one week if we call them there will be no response (mobile or landline). In our apartments all are giving complaints but nobody is unable to take action. So now we are planning to cancel and take Tata sky.

Please do the needful at the earliest.


Arun
[protected]
[protected]

DEAR SIR,

ACCOUNT NO 356508

MY COMPLAINT IS PENDING FROM 17TH SEPT COMPLAINT NO.1884370
I CALLED UP AT YOUR OFFICE Y AND I WAS PROMISED THAT THE CONNECTION WILL BE RESUMED
MR SACHIN FROM LOWER PAREL OFFICE WAS SUPPOSE TO GET THE WIRE CONNECTED WHICH WAS BROKEN
NOW I GOT A CALL FROM [protected] AND THEY ARE UNAWARE THAT THE FIBRE OPTIC CABLE IS BROKEN AND THEY ARE ASKING TO CHECK THE MODEM.
HOW CAN I CONNECT IF THE WIRE IS BROKEN????
WHATS GOING ON???


I HAVE CALLED UP LITERALLY EVERYDAY FROM 17TH ONWARDS TO GET THE CONNECTION WORKING AS PER DETAILS BELOW
cno[protected]sept 3.34pm (TOLD ME complaint resolution within 24 hrs.)
cno[protected]sept 3.31pm (repeted process )
cno[protected]sept 5.22pm (repeted process)

66623333/67134545
67134610 ANDHERI(SACHIN KHOLASE)CALLED LOWER PAREL OFFICE, ASKED TO CONTACT GRANT ROAD OFFICE.
call to office
MR SACHIN
MR ROHAN(ENGINEER)


YOGESH KAMBLE(ENGINEER)CALLED AND ASKED TO TURN MODEM ON AND OFF REPETED TIMES TO RESUME CONNECTION[protected]

THEY ARE SIMPLY FOOLING CLIENTS

Dear sir,

I am using 1 mbps (= 1024 kbps) plan but i am getting the speed between 152 and 630 kbps maximum. I have called and mailed from last 2 months they are not even response my complaints. If i give over pressure they come and check and then they will say, will send engineers. Thats it. I have bought a package of 4 mths so i am able to disconnect also. I am suffering too much and some times its a frequent disconnection for every 5 min for that i have lost so much money in my online trading. Cheating customers like any thing. If any one sees please take proper action to this company or don't allow for internet service.

I am holding an internet account (account no 265494 ) under tariff plan P512IP 512 Intro-pack plan and already renew and paid amount of Rs.1800 by axis bank cheque (Ch.no-007114) in JUNE.

But internet connection is not working from 1st week of June as society won’t allow for cabling
and requested company many times to take any necessary action and plesae refund my amount, by mailing them and even by personaly going to their mumbai Kamala Mill office but till date they hadn't take any action.

please hepl me to sort out this problem. My contact is [protected].

Thank you

Sincere Regards

I booked a prepaid internet connection on 6th April, 2008 and gave a PDC. I was assured that my connection will start in a day or two after which my cheque would be submitted. However, today is 23rd May, till date I haven't got the connection, they have encashed my cheque of 618/-. I must have called each and every number by now but the result is zero. Guys don't take HATHWAY. They are cheaters, rather go for MTNL. I was simple taken by the offer of 2GB for 618 Rupees instead of 1199 that I pay for MTNL.

As they say "SASTA ROYE BAAR BAAR". Ultimately I have spent 1200 on Hathway but not got a single KB as compared to 1199 for 2GB by MTNL.

I filed a complaint at core, not for any resolution, just to increase one more count of "HATHWAY SUCKS". It is really irritating, forget the money but the time that I have spent calling them everyday. I take this opportunity to thank Mr.Giriraj Singh who wrote an email to hathway. However, I guess that hathway email id does not exist and I don't even expect anything, just want to make sure that others who are searching for "hathway" or "hathway sucks" before buying a connection can find this. Wish I had done it :(


-----


Subject : Fwd of Complaints
Dear Sir/Madam


We are in receipt of a complaint from Mr Mustafa Khargonewala, which is attached, and is self-explanatory.
We are the official agency of the Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, Govt. of India, New Delhi, to facilitate such complaints promptly, to the entire satisfaction of both the parties. We are confident that you will realize the value of the consumer, and try your best to resolve this complaint amicably at the earliest.



We would appreciate your reply, for the action taken by you, on this complaint. Thanking you for all your help and co-operation.



Please take time to visit our website www.core.nic.in.





Thanking you,



Yours Sincerely,



(Girraj Singh)

Sr Manager Complaints
Tele No[protected]


Cc: The Under Secretary

Ministry of Consumer Affairs,

Food & Public Distribution,

Krishi Bhawan, New Delhi

----- Original Message -----
From: <[protected]@gmail.com>
To: <[protected]@core.nic.in>
Sent: Tuesday, May 20, 2008 11:48 PM
Subject: Complaint Received - CORE Centre


> Dear Complaint Team, CORE Centre
>
> There is a complaint updated.
> Title : Beware of Hathway Internet
> Complaint ID : 28998
> Name : Mustafa Khargonewala
> Email : [protected]@gmail.com
> Adddress : 7A, Burhani Building, Bohra Colony, M.G.Road, Kandivli (West)
> City : Mumbai
> State : Maharashtra
> Zip : 400067
> Phone : [protected]
> Subject : 40
> Business : Hathway Internet
> Individual : Guddu Singh
> Address : Kandivli
> City : Mumbai
> State : Maharashtra
> Zip : 400067
> Phone : [protected]
> Complaint: I booked a prepaid internet connection and made a payment of
> Rs.618/- on 6th April, 2008. I was supposed to get my connection within 2
> working days. However today is 21st May, more than a month has passed but
> till date my connection is not working. I must have made phone calls
> worth more than 618/- till date, they just say it will be done today, it
> will be done tomorrow. They don''t pick up any of their landlines and now
> even they are not taking calls on the mobile. This company Hathway sucks.
> Please beware of this company. I don''t expect any redressal through this
> august forum for such a paltry sum but my only intention is to raise the
> word count for "hathway sucks" on the internet.
> Consequences : Mental tension
> Industry :
> Want to contact : No

BEWARE BEWARE BEWARE OF THIEVES OF HATHWAY...

I had taken the quarterly prepaid plan with 500 mb speed, there was a sudden disconnection and inspite of so many complaints nothing was done, i did waste lots of money in calling...at last i mailed them to disconnect officially and refund the prepaid amount, but i did not recieved any reply from their end, and after expiry of the subscription period they started calling for renewal of services and asked to pay the amount, but why should i if i had no connection? Than i subscribed for another net connection, excellent services...that is My Max from Taj Telecom...BUT ON 16.05.08, A PERSON FROM HATHWAY VISIT TO OUR BUILDING NAME BILAL AS ENGINEER FROM HATHWAY...TAKES OUT THEIR CABLE CONNECTION ALONG WITH THE EXISTING MY MAX CONNECTION, WITHOUT KNOKING THE DOOR...I WANT TO KNOW WHO GIVES THEM THE AUTHORITY TO TOUCH THE CABLE OF ANOTHER COMPANY...THEY ARE THIEF...
SO PEPOPLE PLS DONT GO FOR HATHWAY...THEY CHEATS YOU...THEY WILL FRUSTRATE YOU, POOR SERVICES, NO FEEDBACK...AND THERE WOULD BE TOO MUCH IF YOU WILL OPT FOR ANOTHER CO'S SERVICES...BECOZ THERE WOULD BE THEFT...

From,
Dr. Kamlakar R. Bagal
Sai Prasad Society,
Singh Estate, Road No-2,
Opp –Basara Studio, Kandivali (East),
Mumbai 400 101

Date:

To,
The Managing Director,
Mr. Mahesh Mishra
Hathway Cable & Datacom Pvt. Ltd.,
Trade World, ‘B’ Wing, 10th Floor,
Kamla Mills Compound, Senapati Bapat Road,
Lower Parel (West), Mumbai – 400 043



Sub: Non functional Internet connection since more than
1 ½ month, Ac no – 299578



What the complaint is about?

1. Non functional internet connection since 1 ½ month.

2. Non redressal of complaint by the Company’s Customer
Care after repeated complaint.

3. Deficiency in services rendered by your company.

4. Defective connection since the day of installation.

5. No after-sale service.




Nature of Complaint;

Dear Sir,
I, the undersigned, would like to bring to your notice the malicious, negligent and wrongful act done by your employees.

It has been 1½ month now that I have been repeatedly complaining about the faulty and non functional internet connection to your Customer Care Department since the day of installation.

My recent complaints No. are – 1730509 – 8th August 2008
& - 1746249 – 12th August 2008

Since 12th of August 2008, repeated complaint has been given with the above complaint No. 1746249.

The Customer Care department has not done any thing till today. Every time I call up they have the same reply that a Service Eng. will come to your place and repair the defect. The Service Eng’s. visited my place but were not able to start my connection.

In spite of my repeated approaches, in person & writing the Zonal Office at Kandivali (East) and Main Branch (Lower Parel)
Have not made my connection functional till today.

The fact is that the charges for the monthly connection are taken in advance, neither the Zonal Office nor the Main Branch have rectified the fault and made my connection functional.

When I, enquired with the, ‘Service Eng.’ at your Zonal Office, Kandivali (East), Gokul Nagri 2, he was not at all interested to talk to me and not ready to take my written complaint.

Page 2 of 3.



I wonder that the Customer care people don’t even know about their M.D [ Hathway Cable & Datacom Pvt Ltd.] because on asking for your (M.D) contact details & Email ID, they inform that they are not aware about it.

It’s like a ‘Tata employee’ saying that he is not aware that
Mr. Ratan Tata is the M.D of Tata Group.

Not only this, they are not even ready to give the details of the person accountable for the non redressal of my complaint.

Prayers;

I hope that you are enlightened about these facts. I request you to make your staff Customer Friendly and train them for accountability & efficiency at work.

I also demand that the company should waive off the charges in the bill for the time my internet connection was non functional.

The company should reimburse the coast incurred by me in pursing this complaint till to-date. The amount works out to be Rs. 500/-

I hope the company will compensate for the Inconvenience & the Mental Strain caused by the non functional internet connection during the course of my complaint.

Thanking you,


Dr Kamlakar R. Bagal

Contact details; M –[protected], Ph – 28851130
Page 3 of 3

I am using Hathway internet broadband services at Chennai for past one year.Not a single the services of Hathway found to be good.Most of times it does not work and if it works it does not even maintain atleast 50% of speed of their assurance.If you ring to their customer service centre, it will take atleast 15-25 min to get connected to thier most inefficient staff.The response will be very callous and irritating.After constant follw up for minimum of 5-7 days, the service will be restored at very low speed.Even the complaints to thier CEO or senior authorities will not be any use.They claim to be subsidiary of Star TV group while promoting thier door to door sales.But it is BAD sign for reputation of STAR TV group.I could not take other internet services from BSNL as I was told that it will take minimum of 6-9 months due to long pending list.The speed and services of Reliance Broadband are very poor as per my past experience but they squeeze money from you in all means while billing.The minimum package cost of TATA broadband is very high and has its own administrative problems.SIFY does not cover our area in Chennai.So I need to depend on mediocre Internet services from Hathway only.Let us hope for some good and reliable company to take over affairs of Hathway Company to provide efficient services to helpless customers like me in near future.
Vijayakumar.C ([protected]@rediffmail.com)

I took hath way connection about 1 years ago. I am requesting them to disconnect the service for last mora than one month through phone and mails. Till now i must have called them around 10 times to take back their modem and repay the amount (rs.1000/-). They say that they will do it immediately every time I call. I guess these are a bunch of shame less people.
Also, at the time of taking connection they promised me Rs 500/- Big Bazar voucher. For that I called and visited their office around 20-30 times and still not recived the voucher.

I think that they are the wrost internet provider in India.

I am residing in Bangalore. We took a cable connection and for one and a half year it worked okay though the transmission was not so good at that time too but we managed. Since the past three months the cable operators are not paying any attention to our complaint. After repeated complaints nothing has been done about it.

I gave another complaint today, I was told that I should get in box installed. The payment is rs 750/-. They said that they are not promoting it but it would be better. Nothing has been done about the transmission. I spoke to Mr Kartik there. Mr Umesh who is the incharge in the locality never picks his phone. I have been told that the manager is changed. Her name is Gayatri but I cannot contact her. The phone no. of the above company is[protected]. I request you to kindly look into the matter.

Aruna