Hathway Complaints & Reviews

Hi,


This is to bring to your kind notice that my internet srvices closed from HATHWAY BROADBAND side withot considering my application for compensation for disconnected services.


my conversation with them attached here under.

Lokking forward for positive action from your side.

Regards,

Shailendra Mishra
[protected]
--- On Wed, 14/4/10, Helpdesk <[protected]@hathway.net> wrote:



From: Helpdesk <[protected]@hathway.net>
Subject: Re: Re:
To: "shailendra mishra" <[protected]@yahoo.co.in>
Date: Wednesday, 14 April, 2010, 12:14 PM


Dear Customer,

With reference to the below mail, please note that the below mail has been forwarded to our Billing department who will revert back to you with the status.

For any other assistance, please feel free to get back to us.

Thanks & Regards,
Helpdesk

From: shailendra mishra
To: Helpdesk
Sent: Tuesday, April 13, 2010 7:28 PM
Subject: Re:


Dear sirmam


Still I didn't get any feedback & assurance regarding compensation for disconnected servicing.

--- On Wed, 7/4/10, Helpdesk <[protected]@hathway.net> wrote:


From: Helpdesk <[protected]@hathway.net>
Subject: Re:
To: "shailendra mishra" <[protected]@yahoo.co.in>
Date: Wednesday, 7 April, 2010, 11:26 AM


Dear Customer,

With reference to the below mail, please note that the below mail has been forwarded to our Billing department for compensation who will revert back to you with the status.

For any other assistance, please feel free to get back to us.

Thanks & Regards,
Helpdesk

----- Original Message -----
From: shailendra mishra
To: [protected]@hathway.net
Sent: Tuesday, April 06, 2010 7:44 PM


Dear Sir/Mam,

I am Shailendra Mishra, Room No.306, F wing, Gautam Nagar, MIDC, Andheri East Mumbai-400093.
I am a internet customer of Hathway, my user ID is laxmif306, I paid through Union bank cheque no.13070 for three month connection.

With reference to complain no. 170110 , 60305, 250214 7& 20406, from starting, I was not getting your connection full day, only evening time I was able to get connection.
I would like to request u to veryfy that only evening time I got connection and utilize whereas i paid for 24 hour connectivity.

Please calculate the hours of available connection in 3 months, and adjust the remaining hours (when connection not available) to extend the services, so that I can utilize my mony already paid and can believe in future on hathway service.

waiting for positive response,

Shailendra mishra
[protected]


[protected][protected][protected][protected]
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.

Hello Sir,
I am using broadband of 128kbps, the connectivety is extreemely slow, i have to call every 2nd or 3rd day to register compalint to our Internet Service Provider and endup in fighting with them,
my user name is : MADHU
taken connection from : Chamarajamohalla Branch, Mysore.
Location of installation : Vijayanagar 3rd stage, Mysore.

I tried even contacting the email ID provided in the website i.e. [protected]@hathway.net but its of no use,

I hope to see some solution soon
Regards
Sharmila.M

Got Fraud mail as below. Please see the image attached how tricky is this fraud Guy.

In To: my name is not appearing.

Kindly register this complaint & take necessary action.

Regards
Sourabh



From:
[protected]@hathway.com | Add to Address book |This is spam

To: [protected]@hotmail.com
Subject: No Subject
Date: Sun, 11 Apr 2010 20:53:12 IST


GOOD DAY
THIS IS TO INFORM YOU THAT YOU HAVE WON THE SUM OF
1.5.000.000.00 POUND FROM THE COCA COLA BOTTLING COMPANY PROMO.HELD ON MATCH 2010.PLEASE FILL THE INFORMATION BELOW AND SEND TO
([protected]@hotmail.com)

Name: Mr.DESMOND PERRY
Email:[protected]@hotmail.com

1.Full Name:
2.Full Address:
3.State:
4.Occupation:
5.Age:
6.Sex:
7.Country:
8.Tel.Number:

WARM REGARD,
PATER SCOTT
EVENT CO ORDINATOR

CONGRATULATION LUCKY WINNER YOU HAVE WON
1.5.000.000.00 POUND

MY CONSUMER NO. WITH HATHWAY IS 600008. I HAVE AN UNLIMITED PLAN WITH HATHWAY.
CALLED 256 BLAST REGULAR UNLIMITED.-1. WHERE I AM SUPPOSED TO PAY A MONTHLY BILL OF 500 AND AFTER TAXES AND CESS WHICH COMES TO AROUND 560. RECENTLY I RECEIVED A MESSAGE ON MY MOBILE STATING THAT MY BILL DUE WAS 1762.88 Rs. I WAS SHOCKED AND CHECKED THE MAIL OF HATHWAY FOR THE SAME ON THE WEBSITE. AS PER THE TERMS THAT WERE TOLD BY THE CUSTOMER SERVICE, I HAD TO PAY 1000 WHICH WAS REFUNDABLE AND THERE WERE NO CHARGES FOR THE MODEM. THE BILLING IS DONE ON A MONTHLY BASIS. I RECEIVED THE CONNECTION ON 20TH OF MARCH 2010. THE BIFURCATION OF THE 2 BILLS IS AS UNDER.

1) 20TH MARCH - 31ST MARCH[protected].89
2) 1ST APRIL - 30TH MARCH[protected].99


SO THE TOTAL SHOULD HAVE BEEN 762.88. BUT ANOTHER 1000 RS. HAS BEEN ADDED TO THE SAME. I HAVE ENCLOSED SCREENSHOTS OF THE MAIL FOR YOUR VERIFICATION WHERE THE 1000 RS. APPEARS OUT OF THE BLUES DIRECTLY IN THE TOTAL.

I WAS TOLD TO CALL THE BILLING DEPARTMENT ON[protected] AND 67134500 WHERE I AM ASKED FOR THE A/C NO. WHICH IS 600008. BUT EVERYTIME THE AUTOMATED REPLY ON THE OTHER SIDE IS " THE INTENDED RECIPIENTS MAIL BOX IS FULL". YOU MAY TRY FOR YOURSELF

I AM JUST NOT ABLE TO GO AHEAD AND REACH A CONCLUSION, BECAUSE THE SALES PEOPLE ARE NOT HELPING EITHER. PLEASE HELP ME IN THIS MATTER AS TO WHAT IS TO BE DONE.

I have a Hathway Internet connection (at Kothrud, Pune).
Its with unlimited download/upload with good speed assurance.
The salesman told me that you can watch movies on internet without any problems, no breaks, fast buffering etc. In reality, I'm getting 6 to 8 kbps download speed. Watching YouTube videos on this internet is a frustrating experience.

When I called the salesman, he clearly told that it was the way they asked to talk to customers. Today Internet is not working. When I called him, after first ring he switched off his mobile. So, this is the quality service experience.

Respected sir,
I want to tell u that i am using the internet connection of HAT WAY I TOOK THIS CONECTION ON 09 TH OF MARCH 2010. They had taken the amount of Rs.2000 for three months. Up to now it has passed 23 days from the date of connection and i have not a single day if I complaint to the help desk[protected] at morning, but they will say that we will solve the problem in one hour but the person will come at 7pm to 8pm & he will repair the same and go’s. Again the same problem will be continued at 12am or 1am, if I again complaint to help desk they will say same. This has going on daily.

So I request u to take action on Hat way. And yesterday I have send the mail to the manager of Hat way at 1am,which has copied bellow.


Thanking you,
Muzammil,

From:
Muzammil Muzu <muzammil.[protected]@yahoo.com>

To: blr.[protected]@hatway.net
Cc: [protected]@haytway.net

you Bled y fools y cant u give the perfect net.I am facing the problem from when i had taken the connection, i am facing the same problem from 09/03/2010.. really i am going to give the comp-lent to TV 9 or SUVARNA News channels about ur Bledy Hat way connection which im facing from the first day to till date.

In first only ur Field officer has shown the world in hs han i think his name is Gowrish, go on watching ur activities what ur doing u bleddy fool, u i[censored] not give me correct response i am going to attach this mail to TV 9 & log the complent to Commissioner of police that the Hatway persons are taking the money by telling that we are giving good network & unlimeted download & the speed will be in the rate of 256 KBPS and also when we the the full amount after thet u want the DEPOSITE AMOUNT OF RS 600 who will give this amount ur father or mother will give me u bledy fool SATISH & VITAL U R THE MANEGERS TO THE KARNATAKA & BANGLORE, U . Give me the perfect linc other wise see what will hapen after that. ur name will be displayed in NEWS CHANNELS & NEW PAPERS ALONG WITH THIS MAIL.

Dear Sir/Madam,

I have requested for the broadband (hathway cable) disconnection on 26th March 2010. But the request has not been completed and when I called today (31-March-2010), they told me someone called from hathway. But I hadn't received any call from hathway. And as per their status, they are telling that, connection has been withdrawn.

Also, today when I was requesting to refund the amount and disconnect it today only. The CRM didn't talk to me in good manner. She said something in kannada which I didn't understand. When I asked what did you say, she said sorry.

I would like the connection to be disconnected today (31-Mar-2010) otherwise, they will charge some extra amount for next month also. Kindly help in this regard.

Thanks in advance!!!

Br,
Manish

I was using the internet connection from past 10 months suddendly they cut the connection wire without any notice or prior intimation i had also issued a Cheque in their favour which i ultimately had to stop and also bear the charges for the same. They are not providing me the connection on flimsy grounds and they kept me in the dark at the time of providing the internet connection. The manages are also not co-operative.

On 8th March’10 -- I made a payment to start my Internet connection but they were not successful in doing so because of their personal limitation.

On 15th March’10 they informed me that the amount would be refunded. But it is a 5day process, as a result they would be able to handover the money to me on 22nd March’10

From past 2 days I have been calling them to check the status on refund.
But the response what I get is we have send a person to get your money from their HO, once he gets it we will refund it.

It clearly shows that these guys are trying to take away my money.

Please help me to recover the same.

HI,

I have requested for cancellation of Hathway broad band connection on June15th 2009. Inspite of me requesting several times to customer care they asked me to send a mail and I have done so. I got an autogenerated mail from hathway that I will be contacted with in 24hrs.

As me got to transferred to hyderabad to bangalore. So I moved to new location.

Now Hathway people asking me to pay Rs45000/- for all these days which i havent used there service.

They are threatening me to pay the above mentioned amount else we will send you a notice.

So request to let me know how to proceed on this in rasing a complaint againist them.

Thanks & Regards
Vikram
[protected]

I am currently having 3 connections of Hathway Digital Cable at my residence in Peddar Road. I requested Hathway to transfer the connections to my new residence at Lower Parel. However, they have flatly refused to do the same even though they have services in the area. The only reason given is that they will cater to a particular building if they get the full building connections in totality. Thus their connections are only transferable if you buy a flat in a building with 100% Hathway customers. This is not mentioned at anytime while taking the new connection. They are in cartel with other service provider and together they are leaving consumer with no choice in order to have a monopoly for themselves.

I have also tried to shift the connections to my office but have faced the same problem again.

Hi,

As a subscriber to Hathway Cable's DTH services in Bangalore for several years, I purchased a set top box on the assurance that the quality of telecast received by me will be much superior to those who do not have a set top box.

Since the past few months, the quality of telecast has been so low that I do not get any telecast on most channels. The few that are displayed are mostly jarring. Innumerable complaints to the local agent who collects my monthly subscription charges with utmost eagerness have failed to evoke any corrective action. My neighbours too have been facing similar problems.

The customer service number that is offered to subscribers for contacting in case of need appears to have been disconnected too.

Is there any way out of this mess?

Aravindan

The Hathway cable operator in NGV Koramangala(Name: Ravishankar ) today cut our Reliance Big tv wire. We needed cable connection and had asked him to do the connection work. He asked us to do it by ourselves and said that he would collect the charges from us, soon. Yesterday he suddenly came down and started demanding an installation charge of RS 500, against a standard charge of Rs.100.
On questioning him on this issue he simply went off ond cut the socket of our Big tv connection. On asking him that would it be right to do such a shameless act and as to how would it be if we cut his wire, He threatened saying that he would cut the persons hands and legs if they cut his wire. This is the level of cheap ROWDINESS of HATHWAY Cable providers in BANGALORE.

Hi,

I am using hathway internet services from last 1.5 years, previosuly also they were not providing very good services but atleast they were providing late problem solutions. From last two months they neither providing services nor problem solution. From last five day daily I am complaining, since I am not able to acess their services, but they have no solution for that. Always same reason they giving for problem. From last 3 days they are saying they will send their engineer, but till today they did not send.

Please take appropriate action against them.

Regards,
Hemant Mishra

I am a Hathway Broadband customer(customer no. 237827) . I had mailed a request( as per their advice) for shifting my connection to new address within same city- 6 km away from old address where their services are available. And the address is extremely prominent.

I got an auto reply message from their mail id too. Still they first said they had not received my request. After that I have been calling everyday for the relocation and they say everyday that someone will call and come. But no one has turned up ever.My services request numbers are 3948613,3956437.
When asked for escalation to senior official, the call center denies to pass on any information on the same.

During the time of connection renewal, their representative comes to home inspite of asking him not to come.

Inspite of numerous complaints in Dec 2009 and Jan 2010 on cable connection quality to local operator and hathway, hyderbad, no attention was paid to rectify the issue. Different people from cable company came with different reasons everytime... somebody said internal wiring issue..someone commented on not selecting right transponder in setting..somebody comment on TV issue...finally when escalated to high level, they took setup box somewhere and handed over after few days. Now they started demanding immediate payment. We said that we would make payments only when problems are rectified. We still see quality is not appropriate and asked them to look into it. A week back, they disconnected the connection w/o informing us and this has left us with no option and file complaint against this local operator & hathway cable operator. We demand followings. 1. Rectify connection quality issues 2. Strong action against cable operator for not handling customer compaints and removing connection at their will.

Hathway Cable is fallen down to in front of Our House Gate and it is touching our Heads when we are moving from the entrance

I have given Complaint to Customer Care at[protected] three times and speak with their representatives (Sripal & Jyothi) explained teh Porblem in Cable laying down But no body is responded Yet

Hi,

Hathway is not airing any of the Sports channel since last 6 months. Whenever you call the customer care they have this common excuse of Licensing issue being sorted out in Mumbai office.
They charge around 340 Rs per month which is far more than the local cable operator who shows almost all the channels.

I am sending you a mail copy which we wrote to hathway. which is mentioned below.





Dear Sir,

We are account holder of your company. Our user id is " Euphoria" and it is registered on the name of Euphoria Placement Services.

From the begaining of the installation we were facing connectivity problem so we have decided to close the relationship with your company and sent a letter for refund. Your connection was installed on 16th january , 2010.in 15 days we have faced no connectivity problem every day and your connection is not working 3 to 4 hours in a day for that we had launched a complain at your customer care department on[protected] once in day. in 15 days of our usage we have dialled 25 times for complain.Mr. Karan Bhagat , who has installed this connection is very well aware of this.


Now the problem is that , when we go to your office at wtc and asked for refund than some one Mr. Dharmesh told us that we can not refund your amount as there is no any complaint registered in last 15 days in our records.Sir, we called every day ,sometimes 2 or 3 times in a day and your now they are saying that complaint is not registered . We are really dont understand how is it possible.

I just want to understand if somebody is calling on your customercare no. thanit should be registered somewhere if we are genuine . and it is not registered with you means customer is telling lie. it means we are cheatting our customerswho is responsible for complaint registration, customer or your officer who r sitting at customer care.?Also check with your technical department how many times problem arises in nanpura area.
.

Sir, we are regular user of Hathway in mumbai and we thought hathway is better option for us in surat also. so we applied to you. in Mumbai your services are very good. but in surat , it is rediculus.I think hathway is customer oriented company so Awaiting for your positive response.

Dear Sir,

I was a customer of Hathway internet for more than 1.5 yrs in hyderabad with Account no : 348029. I have recently raised a service terminatin request on internet and also called the service desk for the same due to Increase in bill plan by hathway with out my accent or acceptance.

The reason for termination is , a suden increase of my bill payment in which they have increased the charges by 40% with new plan , after knowing the same immediatly i have rasied the termination requset.

on Nov 27-2009 they have disconnected the my internet connection.

But surprisingly i am still getting the bills from hathyway stating that , they havn't acted upon the service requset becuase i am been a "Loyal" customer. and they are still sending me the bills with new plans and charges with out internet connection.

My questions are .

1. How can they increase the bill plan with out my concent.
2. how can they don't act upon my request of service termnation ( they have disconnected my internet , i didn't know the meaning of service for which they are charging me. )stating i am loyal customer ( simply why can't they say i am big " BAKRA") so that they don't wanna leave
3. How can they still send me the internet bills with out any internet connection.

I request some one to help me in the abover situation. any help would be highly appreciated.

Regards
-Ravi Sangole