Hathway Complaints & Reviews

On 1st Jan -- I made a payment to start my Internet connection but they were not successful in doing so because of their personal limitation
they informed me that the amount would be refunded. But it is a 5day process, as a result they would be able to handover the money to me on 22nd March’10

From past 2 days I have been calling them to check the status on refund.
But the response what I get is we have send a person to get your money from their HO, once he gets it we will refund it.

It clearly shows that these guys are trying to take away my money

my internet connection is 18 month but in your record i show 16 month in mu aprtment about 2 month my conection is disconnect then your company says that we r provied you extra 2 month connection but in my account its only 16 month so pls get me 2 month for your company promise

Hathway — Shameless work

Hathway Cheated there consumer by taking there money and didnt solve any problem and take 2month for any query...

hi

this is prem frm hyd this is a worst net connection i think in the world. i spit on it.

INTERNET
BILL
Tax Invoice
Hathway Cable & Datacom Ltd.
Trade World, "B" Wing, 10th Floor,
Kamala Mills Compound, Senapati Bapat Marg,
Lower parel (W), Mumbai - 400 013.
Tel no.[protected]
Fax :[protected]
Website : www.hathway.com
PAN : AAACC6814B, VAT TIN No [protected]V w.e.f. 01.04.06, CST No. [protected]C w.e.f. 01-04-06, Serv Tax Reg.
351332
KIRAN RATHOD
ACCOUNT NO.
:
Flat:03, First Floor,
DEVICE
:
CABLE MODEM - Rental
Vijay Apartments Annex,
-
Carmicheal Road,
TARIFF PLAN
:
NFRFLX New Freeway Flexi - 1 MONTH
Mumbai
12459629
India-400026
BILL NO
:
Tel:[protected]
01/07/2010
BILL DATE
:
Contact: KIRAN
PERIOD RECURRING CHARGES
:
01/07/2010-31/07/2010
email id: [protected]@hathway.com
13/07/2010
BILL DUE DATE
:
351332
Account No.
YOUR CABLE NETWORK : MUMBAI PEDDAR
Previous Balance
Payments received
Other Adjustments
Balance Brought Fwd
Total Current Charges
Total Amount Due (Rs.)
Payment After Due Date
1, 631.12
838.00
0.00
793.12
843.79
1636.91
1, 686.91

Though we are already paid the previous Bill as on 26th June' 2010 Cheque Number is 599016 Amount is 1682. Then also these month they are charging me previous bill amount. Please help me though i spoke the customer services on Sunday. They are told me that they cant help me regarding for these. So I hope and trust on you people Please take care of my below Hathway Bill

Send an email communication to the email given in their website, give them 3 days time after which go and report a complain to the nearest Police station and have them remove the cable or cut the cable using the help of a electrician... its your right to go against any thing that blocks your doorway...

I fully agree with the complaint made by Punit. I am Hathway Cable subsciber living near Alankar Police Chowky in Karvenagar. I am not getting any sports channels except Neo Cricket, Ten Sports and DD Sports. I have made repeated complaints with local distributor of Hathway - Karvenagar Community Network who are now even tired of giving answer that "We do not know". Now a days, whenever customer leaves them, they record reason why customer left. Most are leaving due to sports channels being taken off the air by Hathway without notice. BTW, I am paying 375 per month with 1 month off if amount is prepaid for full year. I am regretting my decision of prepaying. So I need to stay with them till April this year. After that I will surely switch to some DTH operator.

I agree with the comments. I stay in shivajinagar. There is very bad response from Hathway.
Not a Single Zee & Sports channels is working (Zee TV, Zee Cinema, Zee Studio, Zee Business, Star Sports, Neo Sports, Star Cricket, ESPN) Apart from these other channels are also not working NDTV Imagine, Sahara One, UTV Movies, UTC Action, HBO, Cartoon Network, Pogo, Hungama, Animax, Star Pravaha etc., These channels are most of the times not available. This issue is more than 7days.
When tried to call 30252100 most of the times there is no response. Today when i called and asked for customer complaint no. i was responded as we can not give complaint no. After lot of argument i was given complaint No as 0420 and was informed that some person will come in afternoon and attend the complaint. No one reverted back yet. I feel some serious action needs to be taken against hathway for cheating and giving false commitments.

cable operator — Most of channels are not getting in cable connections

This is Sathish from Perungudi near Toll Plaza.We are not getting channels like Asainet,Gemini Music,Gemini movies,kiran TV. These channels are stopped for past one month. We like to telecast the above channels further for our happiness.Hope this will be done with an expectation.

Thanks

I am a hathway kothrud cable customer since a year. Since day 1 the channels beyond channel number 60 had very bad transmission. I had complaint n number of times with no response. Finally they said that after installing set top box the issue will be resolved. I asked them to send someone to install set top box if it was so much needed. There was no response/call/visit from Hathway. I will NOT RECOMMEND anyone for Hathway Cable…

I want to purchase remote can you supply me ?

ihave been visited your internate office what ihave found all employees are only ciihatting on reception countercustmer have no chaire like me as seniore citizen in pune so many internate provider is here iam unhappy on your bhandarkar office hi my name is k v kulkarni internate ac no475845 mobno [protected] ilike to cont my account because of your local cable office manager hon kamtekar saheb he is very nice man please take my coplaint and do needful in this regards my e mail id [protected]@ yahoo .com

I am using this connection since 6 months now. I reside at Sahakarnagr 2. We are not at all satisfied with the service, the customer number[protected] is never ever attended. I do not remember being able to get a response from the other side since the time I have purchased the set top box. We keep getting a message that no service, click on Info or no signal. And the telecast stops for hours after we get this response and after a few hours we again get the telecast, this is very frustrating and the worst thing is we cant complain about it as no one attends the call. How can we sue hathway, please guide.

I am using the hathway cable connection in Tukai Darshan Fursungi. This service is worst and bad. Daily connection signal not available and the local service care taker is not responding and the even not bother to attend the complaint or the give the infomation about fault. There was alway reason given by the person is Technical Problem. If always technical problem and not provide the service to the customer then why he had taken license?

I, want ONLY YOUR CONCERN PERSON CONTACT NOS, MOBILE ! ! ?
I, YOUR CABLE CUSTOMER RESIDING AT PUNE 411002.

You need to go through menu. somewhere it will ask for password. provide it as 0000 (four zeros). then you will enter in UI where you can change the language. I strugled with this lot and finally after one year when their person came to collect money he explained it to me.

i had the same complain towards hathway cable set up box though had complain about the setup box not working and hathway engineer or techinicians also promis us about the hathway set up box to be changed but no body is responsding towards the complain and even the demo box which is given temperorily is not working. why this happenning ?

SIR,
Our Modem Connection No 557599 is not functioning last three days regularly
please start immediatly. as soon as possible



thanks

MTNL Triband — Exploitation of consumer by not providing the speed for what they are charging

Hello Sir/Ma'am

My name is tanveer Khalid and I am a resident o Zakir Nagar Okhla. I have subscribed to Mtnl triband service of 512 kbps speed for a monthly charge of Rs.999.But it's been about two months that i am facing a slow speed problem when i chwck the speed of my connection through their site it shows only 256kbps.I have been regularly complaining about this to the department but no action has been they just call me up and say " someone will go to your house will see what the problem is "
But No one has ever come to my house to see the problem.
the plan also says that the download speed will also go upto 512kbps but it has never reached beyond 30kbps

I want you take a an action quickly


thank you

even i m geting 100kbps when they are charging for 256kbps.

Hathway internet is worst inteternet service priovider in india.They Sales man Fools to the Customer providing by internet connection. I Had Get Internet connection of 512 kbps speed which was Under Unlimited Plan & now am I Getting Connection of 100Kbps i spoke to CustumerCare They Said thay they had Decrease My Speen Connection Because Of OverLimit Downlaad Is Is Upto 5 to 10 Gb but while getting Connection the sales person don't tell the whole plan o[censored]nlimited & Even in cable Add they show Many Plan for their Connection.but this is all fraud what they shows in Tv Cable Connection.Even the Customer Care & Nodal Officer like Mahesh Gupta is Also Oppless and Lazy they also don't Give proper Answer Each & Ever Time they Keep The Phone Line In Hold by Answer machine which fell irrigated by holdine Line For a Minute & Hours.
So Pls be Aware of This Internet Service provide

The above complaint is from bangalore, vivek nagar. the situation is similar for all hathway customers. When they came to collect the december ' 09 bill we asked about reducing the bill for which they told they cant.

there is no espn or star sports or star cricket, no1's ansewrin any of the queries as regard to that ..still v got 2 put up wit the monthly rental an avail no service of it..!!

Hathway only charges money, the below mentioned mail was sent to Mr. Anil Pillay of Hathway and CC to the helpdesk on 29th Aug and today is 16th Oct, and still no one bothers to get back. Just because its a prepaid A/c and they have made their profit on someone else loss they dont bother to even get back to the customer. Hathway is here only to make profit, they are of no use and not at all customer friendly i would not recommend anyone to take Hathway connection. they are useless only to make money no service. the worst connectiviti i have ever faced

Hi Anil,

Our Hatway Account number is 86062, this is a prepaid A/c . Over a period of time we have noticed that the connectivity is really been bad.

27th June was our first complained though the net was not working for a few days assuming it will start on its own and must have gone down due to bad weather.

2nd of July we had launched a complain at your helpdesk with was rectified and again the connectivity went down from 4th july it only came back on track on 12th July (lost of 9days at a stretch, do we get it reimbursed??)
The net is again down from 13th Aug, last it was used by the kids on 21st Aug (28mb) and again it stopped working.. Till date it is not working. For this span of time we couldn’t log complain as we were out of station and the kids are too young to know how to launch complain.

My only concern here is the money that we are loosing in the bargain. If you cannot reimburse I would request you to extend our account by that many days.

Pls revert as asap.
Nikhat Khan

Hi,

I stay at Mahavir Nagar (Kandivali West, Mumbai). I subscribed to Hathway broadband 256 kbps / Unlimited data transfer @ approx 2000/- quarter. The service was promptly installed and started
on 29th of Nov ’2008. It was very exciting moment for me.

However the joy was shortlived. Firstly, I could easily see that this was not a full fledged broadband connection. The speeds were good, good when compared to a normal dial up connection or a data card connection, however, pathetic for broadband. If I was lucky, I would get download speed of Max 12-13 kbps. Data card would anyways give that much speed at late night!!! I got these speeds during the day time and hence was a bit happy! Maybe this was indeed broadband!!

The nightmare was coming (had I known this!) and it came with a bang. After using the service for about 12 days, one fine day I could not connect. Called up call center, after 1 hour of troubleshooting (connect cords, isolate router bla bla...) they realised that issue was on their end and they lodged a complaint for engineer to resolve within 24 hours. Engineer did call within 24 hours and got me connected only to be disconnected again in abt 10 mins. Again call center troubleshooting and lodging another complaint (of course after another hour of troubleshooting!). Engineer calls again and gets connected, only to get disconnected after a few minutes!!!

This has been on for about 6 days. Escalating to the local office manager has been of no help. I am disconnected for 6 full days and going on to 7th day without any hope. I am already fed up of daily troubleshooting with call center people who have little technical knowledge and give instructions based on scripts in front of them (BTW, I am a technical person and have good knowledge of Networking and so am in a position to comment about the crap troubleshooting steps that ISP call centers take to resolve the issue). I even had a solid arguement with one of the tech support personnel on one day after which he had no answer to technical questions that I asked him.

I can go on and on but I guess its time to conclude...I will disconnect the service of they do not connect in another day. I dont care if they dont refund my money. I want to communicate strictly to Hathway that they cannot sell crap to me.

Hathway Broadband high speed internet — No connectivity after installation

I have taken hathway internet connection on 20.12.2008 having customer ID 413529. Peron who has installed the modem and flew away without testing the connectivity and told us after half an hour connectivity will resume. But after 2 hrs also the connectivity has not resume. Modem was always in blinking moide.I have made complaint to the cutomer care ( complaint no : 2255672) on the same day in night (20.12.08) and assured me connectivity will resume in the morning (21.12.08). On 21.12.08 also no connection and after calling 10-12 times to cutomer care, they said signal problem or manpower is not there to attend the proble. Again on sunday 21.12.08 evening called up the customer care named Mr Raju who assured me this problem will resolved by Monday 22.12.08 morning. But still there was no connectivity. Today morning I called up once again to the customer care name Ms Sultana and Ms Sahanaz, and assured me problen will be resolved by after 65 hrs.
My problem is that why hathway cheating customer in such a way,

I have taken this connectioon on unlimited package for one year whose cost is Rs 333/- per month and I have paid Rs 500/- to one of the person name Asif (mobile no [protected]) who has filled up the form and promise me to return back the money, But he is neither picking up his mobile nor responding.

I need the connectivity badly and at the same tie I can not call always to the customer care for this connectivity problem.
Hathway is cheating the customer and he does not have guts to assure his customer.
If hathway is not able to resolve the connectivity it is better he can return the paid many to customer immediately.

your broadbond service doesnot provide any entertainment for the customers like movies on your connection
if have kindly inform the procedure

I have taken a Hathway Broadband Connection in Bagh Amber Peth, they charged me in advance for the two months. Everyday there used to be a connection problem, I am not remembering using it more than 10-15 days in the entire two months. I have called hundered times to the customer care people but of no use. Now two months got over they disconnected the services and are asking to pay again. Pathetic Service.

Client Id : 505590

It was in Hyderabad

hi ...
ur network connection is not working properly...most of the tym its disconnected...
i m very thankful i[censored] nt going m request unread...

From :
Nishit Dey,
B-401, devidayal tower,
kalyan east, kalyan,
Maharashtra - 421306
User ID: Minudey

To,
Consumer Forum

Subject: Harassment through Hathway Internet because of daily connection fail problem. No reply from Kalyan office after many complaints to customer care.

Respected Sir,

I have your hathway connection since from last 2 months. I am suffering from daily connection fail problem. My connection not working from 2 months. I complained to your call center as well as I personally call to your kalyan office . Every time they just tells lie that I am sending engineer and it will be ok today but nobody even come to see what is the problem after giving complain.After complaining the net starts for just 10 - 15 min and the problem is the same.

Hathway Internet services — Connection Problem

From :
Nishit Dey,
B-401, devidayal tower,
kalyan east, kalyan,
Maharashtra - 421306
User ID: Minudey

To,
Consumer Forum

Subject: Harassment through Hathway Internet because of daily connection fail problem. No reply from Kalyan office after many complaints to customer care.

Respected Sir,

I have your hathway connection since from last 2 months. I am suffering from daily connection fail problem. My connection not working from 2 months. I complained to your call center as well as I personally call to your kalyan office . Every time they just tells lie that I am sending engineer and it will be ok today but nobody even come to see what is the problem after giving complain.After complaining the net starts for just 10 - 15 min and the problem is the same.

problems regardin internet connection...!!!


dear sir,
i am facing so much problems of internet connectivity...in morning 5 to 9 internet shows no connectivity...!!!
so plz do the needful...
thank u

MR.NITIN NICHAT

i have been told by your marketing person Mr Dinesh Rawal that by installing your HATWAY connection i will be in position to access internet as well as my CCTV camera installed via DVR.
it was clearly committed by Him that the existing systme of BSNL broadbabd which is WI-FI router is suitable for it
now after 10 days i am not able to solve the purpose for which i have installed this connection
i am also giving this complaint to consumer forum Silvassa against HATWAY for misguding and wasting of money and time of the consumer
my detaisl are as under
indravadan patel
[protected]