Hathway Complaints & Reviews

We live at D-406, Landmark Residency, Madinaguda, Hyderabad-500049. Due to some technical problem, the Siti Cable Operator of our area has suggested to take STB for access and better viewing of nearly 150 channels. We paid Rs.450/- for the STB and an advance payment of 6 months rental for Rs.900/-. After about 9 months we intimated and paid up to date the rentals and went to US for 6 months and were back in July 09. We contacted the local cable people for reactivation of the card. Inspite of several reminders, the local cable operator has not reactivated the card. Can you pl help us in directing the local operator to activate it.

I have applied for a new internet connection(18-July-09) for which an
amount of Rs.770/- has been deducted from my account.
As the connection was not possible in that area i applied for a refund
on 6th-Aug-09.I have called the concerned department number of
times([protected]) but the guy doesn't pick up the phone.I have contacted the office in Hyderabad also.Still a similar response from them too.

Receipt No.167380.
Name and Address:Ashok Reddy Japa
H.No:1-8-726/1,Brindavan Colony,Nallakunta,Hyderabad-44

Dear Sir/Madam,

I am one of subcribers of Hathway Digital Cable TV Services. I live in bangalore on Sarjapur road.

Since this morning i have not been getting the 3 sports channels (ESPN, Star Sports and Star Cricket) both on the Analogue or the through my set top box. I tried calling the number listed on their website for bangalore and there is no answer.

Although i am aware of the numerous options available to watch cable TV, i have still gone with Hathway. Also despite the fact that the service levels were really bad, where the installation and activation took almost 3 weeks i am still willing to continue with their services.

But not being able to get through to customer support numbers is not acceptable. I have checked with my friends in other areas of bangalore and all of them have confirmed that ESPN, Star sports and Star Cricket are not available. Therefore it cannot be a cable/link problem. This more or less seems like a adhoc decision by hathway, for whatever reason, to block these channels. And as far as my little knowledge of such things go, i beleive any cable operator who wishes to block certain channels will have to give a 20 or 25 days notice through ads in the paper before blocking. This was not done.

Please let me know how i can tackle this problem. Many Thanks.

I had subscribed to hathway digital cable from sai star cable in kandivali east area starting 1st august 2009.they didn't provide the set top box saying it is unavailable & install in 8 days,where as people in our building have got the box on the first day.It is now above months period but still settop has not been installed,when contacted the cable operator doesn't give satisfactory answers. Plz look into this matter & take proper action.

I Have taken a broad band connection from Hatway co., one year back, the is a regular connectivity problem with the network. I have given N number of complaints regarding the connectivity. From the past two days I am facing a regular disconnection and connection, which is made a loss of 100 dollors due to poor connectivity.

Please, suggest me to take any action on the company regarding this problem.

Regards,
Manoj

I had disconnected Hathway's cable Internet connection in the month of March and was committed that they will refund the modem security of Rs.1000/- within 15-20 days and it's been more than 5 month now they have not refunded that amount yet.

I had spoken to their representatives on helpline over and over again and also have proofs of emails sent to them requesting them the refund. They have not even cared to reply or callback.

I have now made up my mind to drag them to consumer court.

Any suggestions are welcome.

Regards
Yogesh

The following are the latest e mails sent by that person:

My name is Jeffery James I work in the Euro Lottery.
I am soliciting your assistance for a swift transfer of £4, 528, 000 GBP,
should you be willing to assist me in this project,
you will be giving me just 25% of your winnings. Willing
to assist please reply to my colleague with this email.

Attention !!!Monday, 24 August, 2009 2:22 AM
From: "krishna.[protected]@hathway.com" <krishna.[protected]@hathway.com>Add sender to ContactsTo: undisclosed-recipients
Mr. Jeffery Dean
Email: www.[protected]@googlemail.com
TELL: (+44) [protected]


Just as a brief, you just have to register online; due to my position in the company
I can make it happen that you would be a winner of the above stated amount.
Get back to me soon if you are interested.

Thank you.
Dear Winner...

FINAL NOTICE (YOU HAVE WON)Sunday, 23 August, 2009 6:22 PM
From: "[protected]@hathway.com" <[protected]@hathway.com>Add sender to ContactsTo: undisclosed-recipientsThis is to inform you that you have won a
prize money of seven hundred and
fifty thousand Great Britain Pound
Sterlings (750, 000.00) for the month of
JULY 2009 Lottery promotion which is
organized by YAHOO/MSN LOTTERY INC..

We congratulate you for being one of the
five person selected You are to contact the
events manager for claims These
are your identification
numbers: Batch
number...YM
09102XN Reff
number...YM35447XN
Winning
number...YM09788
How ever you will have to fill and submit
the informations below to the
events

1. Full name...
2. Contact Address...
3. Age...
4. Telephone Number...
5. Sex...
6.Occupation...
7..State:...
8.Country...
9. Your Reference and Batch number at the
top of this mail:


{CONTACT EVENTS MANAGER}
Name: David Mark
E-mail: [protected]@live.com
mr.Jeffery James Dean.

ReplyReply AllMove...Questions

Yahoo/Msn Lottery Incorporation
Baley House, Har, Road Sutton,
Greater London SM1 4te
United Kingdom.

(CONTACT EVENTS MANAGER)
Name:Moore Markland
Email:[protected]@yahoo.com.hk
Telephone Number:+[protected]/+[protected]

This is to inform you that you have won a prize
money of Five hundred
thousand, Great Britain Pound Sterlings
(£500, 000.00) for the month of
AUGUST 2009 Lottery promotion which is
organized by YAHOO/MSN LOTTERY
INC & WINDOWS LIVE.

You are to contact the events manager on or
before your date of Claim, Winners Shall be paid in accordance with
his/her Settlement Centre.

These are your identification numbers:
Batch number...YM 09102XN
Reff number...YM35447XN
Winning number...YM09788

How ever you will have to fill and submit this
form to the events manager for verification & direction on how you can
claim your winning
fund.

1.Full name...
2.Contact Address...
3.Age...
4.Telephone Number...
5.Sex...
6.Next Of Kin...
7.Occupation...
8.Company...
9.State:...
10.Country...

(CONTACT EVENTS MANAGER)
Name:Moore Markland
Email:[protected]@yahoo.com.hk
Telephone Number:+[protected]/+[protected]

Thank you and Accept my hearty
congratulations once again!

Yours faithfully,
Mrs.Gloria Bent
(Lottery Coordinator).

sir, this is with refarence to my pf amount withdral.my company hathway cable&data com pvtltd has submited all the necessary doc to withdral the pf amount on 10-july-09.
my pf account no:MH/45855-A/01304.
hear the details: NAME:B.BADARI NARAYANARAO
COMPANY NAME: HATHWAY CABLE&DATA COM PVTLTD.
PF NO:MH/45855-A/01304.
till the date that amount not recived, kindly update my pf states, am waiting for ur responce.

thanking you sir, yours faithfully
B.BADARI NARAYANARAO.

I am an ex-subscriber of Broadband services from Hathway.com. From the day of installation, I faced frequent disconnections in service and frustrated by what I consider a deficient service, I raised a ticket with their helpdesk in the last week of March (Approximately between 26th to 29th), and stopped using the services. I have also paid up the bills in advance for the month of March. The representative from Hathway disconnected the service only in the fourth week of April and is now demanding payment for services I have not availed. Even otherwise, if I take into account the number of hours or days I have faced disconnections (can be verified by the number of calls I have made to Hathway to register the complaint), I should infact be given a refund for deficient service. Despite reasons which sound genuine, I believe it is the responsibility of the service provider to ensure that the customer does not face the frequent disconnection, and in this respect Hathway has failed. This prompted me to use the services of another service provider. Below is an extract of my email sent to Hathway recently:

From:
"VijethCM" <[protected]@rediffmail.com> | Add to Address book |This is spam


To: <[protected]@hathway.net>, <[protected]@hathway.net>


Subject: Re: Hathway Internet Bill


Date: Tue, 04 Aug 2009 21:39:53 IST
Cc: <vijeth.[protected]@hathway.com>, <[protected]@rediffmail.com>


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?

Hi

I am losing my patience with your emails. I am not sure if anybody at Hathway understands English. I have made it very clear in my earlier emails as well as my calls to your helpdesk that I am not going to pay for any bills. I re-iterate that I had requested disconnection of the service in the last week of March 2009 - against which I had already paid the subscription amount. I stopped using the service during the month of March 2009 itself. It is not my fault if your service engineer arrives in the third week of April for disconnection. You can remove your helpdesk call records to verify the validity of my statement above. I have called up as recently as about a month ago to your helpdesk to record my statement. Any more emails or mails or communication in any other form in this regard will not be appreciated and I promise to take you to the consumer court for harassment.

Further, if you do maintain a record of all my calls to the helpdesk, then you will notice that on an average every alternate day I have called up to complain about "No Connectivity". I would always get one or the other reason like maintenance, cable cuts, etc. I believe that you wouldn't want me to take you to the court for deficient service. Even at the time of disconnection, I stated this as the reason. I hope Hathway will stop fooling around with its customers.

Vijeth

On Tue, 04 Aug 2009 20:50:39 +0530 wrote
>Dear Subscriber,
>
>Thanks for availing Hathway Broadband service. Your Internet bill dated
>August 2009 is attached with this mail.
>
>You are requested to make payment on or before due date.
>
>Thanks again for being with us.
>
>With warm wishes,
>Hathway Broadband Internet
>
>Note: 1. This is a system generated email Please do not reply to this
>email.
>2. If you have any queries, Please revert back with your account number
>printed on the bill.
>
>

Hi,

I am a resident of West Marredpally and requested for a broadband connection from Hathway Cable Co. The agent named Raghava / Raghu ([protected]) came to my residence duly collected all the necessary documentation w.r.t residence proof and Id proof. He also collected a crossed cheque in the name of Hathway Cable Network Pvt Ltd for an amount of Rs 1495/-. The cheque was collected on 18th July and cleared by the bank on 23rd July. When I followed up to my surprise the agent recklessely says that unfortunately connection cannot be established at my residence, and I need to go and submit the receipt in person at the address mentioned on the receipt in order to get reimbursed.
IS THIS SOME KIND OF A JOKE. Does he not know he needs to wait before submitting the cheque for payment to know if a connection can be established to the said address, and when it was his fault he should do the needy to get my money back. The agent is so irresponsible that he does not answer my call anymore. Is it my fault that you collected my money in advance?????
I want appropriate action to be taken against the agent for his reckless and irresponsible behaviour. His phone number is [protected].
If Hathway has some business etiquetts and values its customers please look into this matter and take the necessary action.

My Hathway SET TOP BOX is not working since 2 months. The local cable operator took away saying the same shall be replaced free of cost.. Till date there is no response & they too are blaming the HATHWAY company that ... they are not responding...

I have taken internet connection from hathawy, and I have vacated my rented house from last six months,
but I got bill of Rs.3093/- ( Rs.Three thousand ninty three) on my e mail address, I havn't used internet from past six months still they are sending the bill to me, what is the meaning of this?

I suggest be very careful before taking the HATHWAY INTERNET CONNECTION.

I have already complained to Hathway costumer care since last week.
Nut there is no solution for HATHWAY INTERNET.
I m not getting My Internet Connectivity after 6:30 PM..
If I got connect with it then there is no speed on NET...
It take time around 10 Mins. to open 1 Web page..
And at Noon i m getting my downloading speed only 13 - 14 KBPS..
My plan is 150 - 300 KBPS..
But I m not Getting My speed as they Told us Wen I Payed them for Internet..

I am Manoj I had taken Hathway 128kbps quaterly plan in january by giving 1200 and at that point of time sales person told me that I can renew the plan and didnt tell me that after 3 months my monthly charge would be 500 rupees.

After completion of three months nobody intimated me that my plan is over and I should renew it or charges would be extra.

Now in the month of may they are telling me that my outstading bill is more that 1000. and even I didnt receive the bills every month.

Fine I was ready to pay it I mailed them to disconnect the connection and come to my place to collect the bill I even called the customer care. But no body came.
after that I shifted to new place and they are calling me and saying me to pay the bill the point of time when I had money I asked them to come nobody came Now I dont have money.


Can Anyone suggest me What can I do with this I have proof of mail which I had sent to them.

i am a regular customer of this hathway internet.now i have shifted to a new address within my campus and had applied for shifting of the connection.but even after repeated complaints the work has not been done and all my complaints have fallen into deaf ears.plz look into the matter and do the needful.OLD ADDRESS-dr.chinmayee patra, , room no 706, new rmo quarters, nair hospital, mumbai central-400008
NEW ADDRESS-dr.chinmayee patra, room no-14/B, anand bhawan, nair hospital, mumbail central-400008

I HAVE TAKEN INTERNET SERVICE FROM HATHWAY internet service but not working for last two month only connect for one or two hour in a day and rest of day always shows massager UNABLE TO CONTACT SERVER.
I HAVE DONE SO many complaint . but the person (dealer not attending well)

Dealer name is KP MOBILE NO [protected] AND LAND LINE NO IS [protected]

Now i wanted to back my montly charges rs-550/- for two months and security deposit rs-1700/-

please take action the said service provider

thanks with regards

USER NAME -sagar17

Vidya sagar dhasmana
mobile no [protected]
POcket o 17 A-3 Dilshad garden
Delhi

Sir,

Even after so many reminders to you, your technical Dept. has not solved my probelm. Now I am really seriously thinking to disconnect your Internet connection at my place.

I think there is no control in your organisation to look after customer complaints. And this will be failure of your Top Management. If you give me a E-mail ID or the contact no. of your Senior most person in the organisation I would like to expalin him about your organisation failure.

Please do the calculation of my balance hours pending with you and settle my account by paying me the balance money and then you are free to disconnect the line. If this is not possible from your end then please let me know so that I can take my further course of action to recover my money.

Please do not only reply by email to this mail. I want a confirm action from your end.
Either you can rectiy the probelm and give me continuous connectivity in 24 hours or you can refund my money.

Kindly do the needful.


S.S. KOLTE

Sir,
I was connected with you for a few days, experiencing very bitter & slow network speed. The helpdesk ([protected]) are not attended by the staff, due to EPBX we customer are loosing money by telephone calls. How ever I want a best result from you to help me to get my play-site(www.superpokepets.com) loaded with its full features, now which will never loaded due to slow speed ( it always remain within 200 to 60 kbps, it measured by the Macafee speedometer.). So I hope you may help me in this respect to ensure the proper result. Thanking you.
- Sumitra Kumar Patra.

Note: My customer code is 505655

On 5th July I have booked the 128kbps connection with Rs. 750 and I was told the connection will be given within 24 hours. Mr. Ramesh & Mr. Satya came to my place and told my connection will be completed by 6 July morning 10 a.m.-12a.m. But after repeated calls the technician finally came by 2p.m. and fitted the cable upto my room and told another person will come to give the final connection & modem. But nobody came upto night and whenever I called Ramesh he assured me that they are coming in just 10 minutes. On 7 July I again called them but nobody shoed the jesture to pick the call but when I called them from any new number they continued with their phrase "just 10 minutes" later telling about the nonavailability of Modems. Today 8th July again the same.
Now I want my money back and be rescued from these frauds.