Hathway Complaints & Reviews

sir, this is with refarence to my pf amount withdral.my company hathway cable&data com pvtltd has submited all the necessary doc to withdral the pf amount on 10-july-09.
my pf account no:MH/45855-A/01304.
hear the details: NAME:B.BADARI NARAYANARAO
COMPANY NAME: HATHWAY CABLE&DATA COM PVTLTD.
PF NO:MH/45855-A/01304.
till the date that amount not recived, kindly update my pf states, am waiting for ur responce.

thanking you sir, yours faithfully
B.BADARI NARAYANARAO.

I am an ex-subscriber of Broadband services from Hathway.com. From the day of installation, I faced frequent disconnections in service and frustrated by what I consider a deficient service, I raised a ticket with their helpdesk in the last week of March (Approximately between 26th to 29th), and stopped using the services. I have also paid up the bills in advance for the month of March. The representative from Hathway disconnected the service only in the fourth week of April and is now demanding payment for services I have not availed. Even otherwise, if I take into account the number of hours or days I have faced disconnections (can be verified by the number of calls I have made to Hathway to register the complaint), I should infact be given a refund for deficient service. Despite reasons which sound genuine, I believe it is the responsibility of the service provider to ensure that the customer does not face the frequent disconnection, and in this respect Hathway has failed. This prompted me to use the services of another service provider. Below is an extract of my email sent to Hathway recently:

From:
"VijethCM" <[protected]@rediffmail.com> | Add to Address book |This is spam


To: <[protected]@hathway.net>, <[protected]@hathway.net>


Subject: Re: Hathway Internet Bill


Date: Tue, 04 Aug 2009 21:39:53 IST
Cc: <vijeth.[protected]@hathway.com>, <[protected]@rediffmail.com>


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Hi

I am losing my patience with your emails. I am not sure if anybody at Hathway understands English. I have made it very clear in my earlier emails as well as my calls to your helpdesk that I am not going to pay for any bills. I re-iterate that I had requested disconnection of the service in the last week of March 2009 - against which I had already paid the subscription amount. I stopped using the service during the month of March 2009 itself. It is not my fault if your service engineer arrives in the third week of April for disconnection. You can remove your helpdesk call records to verify the validity of my statement above. I have called up as recently as about a month ago to your helpdesk to record my statement. Any more emails or mails or communication in any other form in this regard will not be appreciated and I promise to take you to the consumer court for harassment.

Further, if you do maintain a record of all my calls to the helpdesk, then you will notice that on an average every alternate day I have called up to complain about "No Connectivity". I would always get one or the other reason like maintenance, cable cuts, etc. I believe that you wouldn't want me to take you to the court for deficient service. Even at the time of disconnection, I stated this as the reason. I hope Hathway will stop fooling around with its customers.

Vijeth

On Tue, 04 Aug 2009 20:50:39 +0530 wrote
>Dear Subscriber,
>
>Thanks for availing Hathway Broadband service. Your Internet bill dated
>August 2009 is attached with this mail.
>
>You are requested to make payment on or before due date.
>
>Thanks again for being with us.
>
>With warm wishes,
>Hathway Broadband Internet
>
>Note: 1. This is a system generated email Please do not reply to this
>email.
>2. If you have any queries, Please revert back with your account number
>printed on the bill.
>
>

Hi,

I am a resident of West Marredpally and requested for a broadband connection from Hathway Cable Co. The agent named Raghava / Raghu ([protected]) came to my residence duly collected all the necessary documentation w.r.t residence proof and Id proof. He also collected a crossed cheque in the name of Hathway Cable Network Pvt Ltd for an amount of Rs 1495/-. The cheque was collected on 18th July and cleared by the bank on 23rd July. When I followed up to my surprise the agent recklessely says that unfortunately connection cannot be established at my residence, and I need to go and submit the receipt in person at the address mentioned on the receipt in order to get reimbursed.
IS THIS SOME KIND OF A JOKE. Does he not know he needs to wait before submitting the cheque for payment to know if a connection can be established to the said address, and when it was his fault he should do the needy to get my money back. The agent is so irresponsible that he does not answer my call anymore. Is it my fault that you collected my money in advance?????
I want appropriate action to be taken against the agent for his reckless and irresponsible behaviour. His phone number is [protected].
If Hathway has some business etiquetts and values its customers please look into this matter and take the necessary action.

My Hathway SET TOP BOX is not working since 2 months. The local cable operator took away saying the same shall be replaced free of cost.. Till date there is no response & they too are blaming the HATHWAY company that ... they are not responding...

I have taken internet connection from hathawy, and I have vacated my rented house from last six months,
but I got bill of Rs.3093/- ( Rs.Three thousand ninty three) on my e mail address, I havn't used internet from past six months still they are sending the bill to me, what is the meaning of this?

I suggest be very careful before taking the HATHWAY INTERNET CONNECTION.

I have already complained to Hathway costumer care since last week.
Nut there is no solution for HATHWAY INTERNET.
I m not getting My Internet Connectivity after 6:30 PM..
If I got connect with it then there is no speed on NET...
It take time around 10 Mins. to open 1 Web page..
And at Noon i m getting my downloading speed only 13 - 14 KBPS..
My plan is 150 - 300 KBPS..
But I m not Getting My speed as they Told us Wen I Payed them for Internet..

sir, i want to draw you kind attention that i get hathway internet connection, and found slow speed . i complain so many times them but they failed to solve this problem. so kindly request you pls help me.

pulkit sethi
id;pulkit13
[protected]....

I am Manoj I had taken Hathway 128kbps quaterly plan in january by giving 1200 and at that point of time sales person told me that I can renew the plan and didnt tell me that after 3 months my monthly charge would be 500 rupees.

After completion of three months nobody intimated me that my plan is over and I should renew it or charges would be extra.

Now in the month of may they are telling me that my outstading bill is more that 1000. and even I didnt receive the bills every month.

Fine I was ready to pay it I mailed them to disconnect the connection and come to my place to collect the bill I even called the customer care. But no body came.
after that I shifted to new place and they are calling me and saying me to pay the bill the point of time when I had money I asked them to come nobody came Now I dont have money.


Can Anyone suggest me What can I do with this I have proof of mail which I had sent to them.

i am a regular customer of this hathway internet.now i have shifted to a new address within my campus and had applied for shifting of the connection.but even after repeated complaints the work has not been done and all my complaints have fallen into deaf ears.plz look into the matter and do the needful.OLD ADDRESS-dr.chinmayee patra, , room no 706, new rmo quarters, nair hospital, mumbai central-400008
NEW ADDRESS-dr.chinmayee patra, room no-14/B, anand bhawan, nair hospital, mumbail central-400008

I HAVE TAKEN INTERNET SERVICE FROM HATHWAY internet service but not working for last two month only connect for one or two hour in a day and rest of day always shows massager UNABLE TO CONTACT SERVER.
I HAVE DONE SO many complaint . but the person (dealer not attending well)

Dealer name is KP MOBILE NO [protected] AND LAND LINE NO IS [protected]

Now i wanted to back my montly charges rs-550/- for two months and security deposit rs-1700/-

please take action the said service provider

thanks with regards

USER NAME -sagar17

Vidya sagar dhasmana
mobile no [protected]
POcket o 17 A-3 Dilshad garden
Delhi

Sir,

Even after so many reminders to you, your technical Dept. has not solved my probelm. Now I am really seriously thinking to disconnect your Internet connection at my place.

I think there is no control in your organisation to look after customer complaints. And this will be failure of your Top Management. If you give me a E-mail ID or the contact no. of your Senior most person in the organisation I would like to expalin him about your organisation failure.

Please do the calculation of my balance hours pending with you and settle my account by paying me the balance money and then you are free to disconnect the line. If this is not possible from your end then please let me know so that I can take my further course of action to recover my money.

Please do not only reply by email to this mail. I want a confirm action from your end.
Either you can rectiy the probelm and give me continuous connectivity in 24 hours or you can refund my money.

Kindly do the needful.


S.S. KOLTE

Sir,
I was connected with you for a few days, experiencing very bitter & slow network speed. The helpdesk ([protected]) are not attended by the staff, due to EPBX we customer are loosing money by telephone calls. How ever I want a best result from you to help me to get my play-site(www.superpokepets.com) loaded with its full features, now which will never loaded due to slow speed ( it always remain within 200 to 60 kbps, it measured by the Macafee speedometer.). So I hope you may help me in this respect to ensure the proper result. Thanking you.
- Sumitra Kumar Patra.

Note: My customer code is 505655

On 5th July I have booked the 128kbps connection with Rs. 750 and I was told the connection will be given within 24 hours. Mr. Ramesh & Mr. Satya came to my place and told my connection will be completed by 6 July morning 10 a.m.-12a.m. But after repeated calls the technician finally came by 2p.m. and fitted the cable upto my room and told another person will come to give the final connection & modem. But nobody came upto night and whenever I called Ramesh he assured me that they are coming in just 10 minutes. On 7 July I again called them but nobody shoed the jesture to pick the call but when I called them from any new number they continued with their phrase "just 10 minutes" later telling about the nonavailability of Modems. Today 8th July again the same.
Now I want my money back and be rescued from these frauds.

Our local cable guy in Srinagar colony, hyderabad is intent on stealing money from users. I have moved into a house previously where my friends were staying.

The house already had a cable connection when we came and our friends gave us the details of the monthly payment as well. Now the cable guy is asking for a activation/set-up fee again saying it is a new connection since we are new in the house.

THis all when all the wiring is there already and the cable TV is working. It was never discontinued even for a day. He jus saw us for the first time and asked the neighbours if we are new to the house. He is threatening that if we refuse he will cut the connection and not allow cable TV in our house ever again.

A BUNCH OF THIEVES I SAY!!!

Hathway cable TV operators in Kundalahalli, bangalore charge 1000Rs-1500Rs deposit and Rs.250+ monthly for providing standard cable services. When customer requests to consider adding a popular channel to the basic band, rather than taking the request back to the office and considering it based on popular demand, the operator bluntly tells the customer 'This is what we will provide. If you want keep it, else disconnect your cable'.. This is a total harassment from the cable TV operators as they are aware that consumer is heavily dependant upon the cable services. Can somebody suggest what can be done in such circumstances please. How do we get to know whether there are alternate cable operators in the same area?

RESPECTED SIR/MADAM

I Syed Muzaff RESIDENT OF AURANGABAD (MAHARSHTRA) INDIA WANT TO LODGE A COMPLAINT REGARDING NO SERVICE OF QTV IN OUR CITY SINCE LAST TWO MONTH.

WE CONTACTED OUR CABLE OPERATOR AND HE INFORMED US THAT THERE IS A PROBLEM REGARDING DOWNLINK AND LICENSE RENEWAL.

SO I ON BEHALF OF AURNAGABAD MUSLIMS CITIZENS REQUEST YOU TO PLEASE DO THE REQUIRED PROCEDURE TO REACTIVATE THE CHANNEL..

AND LET US BE AWARE OF ISLAM

REGARDS

NAME:Syed Muzaff
EMAIL:[protected]@yahoo.com

The internet is not getting connected since last 10-15days and also the number fgiven on website is not reachable.Also I sent a person to their office on the address given, but there is no office at all.
Now we are stuck after paying the money and getting no response from Hathway. I also called up their Surat office but they had the same information about Baroda office.
There is definitely some legal action which should be taken against hathway for harrasement and running away with our mney and not providing service.

Please refer the below mails which i had sent to Hathway Customer care center,
I am not getting any feedbacks from Hathway for those mails,
I paid my final settlement and terminated the account, (Find the attached bill and screen shot).
Still i am receiving messages to pay the bill amount,
Also they had disconnected the account, but they have not removed the modem and Cables from my house.

Regards,
Naveen


Dear Hathway Execuitive,

Kindly respond to this mail,

Today also I got a message as

“Your bill dated: 01-JUN-09 of amount Rs. 2097.38 with due date15-JUN-09 is generated.

Hard copy of your bill will reach you shortly.

Customer ID : 438238

Every month I am receiving such kind of message to my mobile,

But I have not even received a single hard copy of my bill,

I am mailing this issue consequently to you,

But I am not getting proper response,

Kindly contact Mr. Dinakaran (I contacted him through phone),

He informed me, that’s not an issue,

Kindly halt sending messages to my mobile,

I paid all my amount and there is no due from my side.

Kindly call to my mobile ([protected]) if you need further clarifications,

Best regards,

Naveen


[protected][protected][protected][protected]

From: PN-IN, P Naveen Raj, ENG-PE-PU
Sent: Tuesday, May 26, 2009 3:34 PM
To: '[protected]@hathway.net'
Cc: '[protected]@hathway.net'; '[protected]@hathway.net'
Subject: FW: Deactivate my Broadband connection.



Customer ID : 438238



Please refer the below mail for reference and do the needful.

Kindly revert for further clarifications,

Regards,

Naveen

Mobile No: [protected]


[protected][protected][protected][protected]

From: PN-IN, P Naveen Raj, ENG-PE-PU
Sent: Tuesday, May 26, 2009 3:17 PM
To: '[protected]@hathway.net'
Subject: RE: Deactivate my Broadband connection.



Dear Hathway Executive,



I paid my balance amount; still I am getting messages from Hathway to pay my bill (To my mobile),

But I haven’t received any hot copies of bill,

I don’t know why you are sending messages.

Kindly remove the Modem and Cables from my house. Already you had de-activated my account.

Herewith I had attached the payment receipt (Paid towards the termination of my account).



Thank you,



Best regards,

Naveen






[protected][protected][protected][protected]

From: PN-IN, P Naveen Raj, ENG-PE-PU
Sent: Thursday, April 09, 2009 1:54 PM
To: '[protected]@hathway.net'
Subject: FW: Deactivate my Broadband connection.





Dear Hathway Executive,



Yesterday I had conversation with one of your helpdesk executive (Mr. Dinakaran),

With reference to the discussion made with him I paid the amount of 822/-rs towards the termination of my account (final settlement of my account),

(Refer the attachment)



Today onwards I am not going to use the internet, hence I am not responsible for further bills towards my account,



This is just a proof and information for you.



Call me for further clarifications,

(I am not getting proper feedback from your customer care center end through phone).





Regards,

Naveen






[protected][protected][protected][protected]

From: PN-IN, P Naveen Raj, ENG-PE-PU
Sent: Wednesday, April 08, 2009 5:09 PM
To: 'chennaihelp'
Subject: RE: Deactivate my Broadband connection.





In spite of repeated requested from my side through phone, I am still getting this inconvenience and huge amount of bills for which I am not responsible.

Kindly call me and ask for my queries. This will be the last occasion. I would like to unsubscribe from Hathway with immediate effect from today.

In future if any bills are credited in my account, I am not responsible.



Sorry, but I am forced to take this immediate action.



Regards,

Naveen




[protected][protected][protected][protected]

From: chennaihelp [mailto:[protected]@hathway.net]
Sent:[protected]:02 PM
To: PN-IN, P Naveen Raj, ENG-PE-PU
Subject: RE: Deactivate my Broadband connection.



Dear Sir,



Thanks for submitting your concern to service support. We will revert back

to you in the shortest time possible .We regret for the inconvenience caused.

We have forwarded your request to the concerned dept .If you have any further concern, kindly mail us



Thanks & Regards

Hathway Helpdesk








[protected][protected][protected][protected]

From: PN-IN, P Naveen Raj, ENG-PE-PU [mailto:P.[protected]@flsmidth.com]
Sent: Wednesday, April 08, 2009 11:39 AM
To: [protected]@hathway.net; [protected]@hathway.net
Cc: [protected]@yahoo.co.in
Subject: Deactivate my Broadband connection.



Dear Hathway Executive,



Subject : Deactivate my Broadband connection.

Customer ID : 438238

Name : Naveen Raj.P

Phone No : [protected]





Reasons to cancel the account:-



I am not getting bills regularly.
(Without sending bill you had added late payment fees of 103/- Rs. last month).



I had been in 256 kbps plan, but I am receiving maximum download speed range of (20-25kbps in morning) and (5-10 kbps in peak hours).
(I feel really terrible to continue this connection)



For this same plan (256 kbps) my friends are paying total amount of 730/- rs only.
(But I am compelled to pay 772.10/-rs per month (Subscription charge 700 + service tax and other taxes of 72.10))





Kindly consider the above said facts and cancel my account as soon as possible,



Note:-

With reference to this mail, if you fail to disconnect my connection soon, I won’t pay the bill for the upcoming periods.



Regards,

Naveen

hi my customer code is 481946. ip address is[protected].
am in the plan of 128unlimited. really i liked the way of working my net for first few days.
then it always offline. some times unexpectedly its online. customercare is very poor ever i have seen.
please u people take nesseary action to rectify he problem. r else i hav to decide to cut the connection.
send the responsible persons mobile number. dnt give landline and escape. i think hathway will be vanished from chennai soon even with in months. please u people b truthfull what u r gettin from hathway. somebody should try to register a complaint in consumer court.

From :
Ketan Narootambhai Patel
301, Pramukhswami Flat-3,
Opp, Chhani Jakatnaka, T.P.-13,
Vadodara-390002
Gujarat, India
User ID: ketan86

To,
Consumer Forum


Subject: Harassment through Hathway Internet because of daily connection fail problem. No reply from Vadodara office after complains once and while.

Respected Sir,

I have your hathway connection since from last 6 months. I am suffering from daily connection fail problem. My connection not working from 5 days. I complained 5 times to your call center as well as I personally came to your Baroda office 2 times within 2 days. Every time they just tells lie that I am sending engineer and it will be ok today but nobody even come to see what is the problem after giving complain.

I have recently given complain to call center. My complain number is 270509. They give promise to come and solve query within 24 hour working time but I think they are not forwarding complains to responsible person. Even after 4 days nobody come to see. We suffer lot at last time too.

I have harsh complain about your management at baroda office. I don’t think so anyone performing his duty responsibly. The persons sitting at your baroda office are all speaking lie to all customer.

So please take legal step against this Hathway Broadband.


Ketankumar N. Patel

Baroda