Hathway Complaints & Reviews

This is regarding my notion that hathway cable & datacom pvt. Ltd. is really a company and delivers quality service to its clients. But yes today i really understood that this company is no more than a bunch of mis-managed people who themselves don’t know what quality is and what is the meaning of customer service.
I am an Analyst in a reputed company and require net connection all the time.
From the day I have opted this service i have been harassed like anything. On 4th Nov'2007 I called a sales executive Mr. Amit from Kandivali branch to get connection and complete all the formalities who took hardly few minutes to come down to collect cheque (HDFC bank cheque no-511276 of Rs.3933 for 512blast xtra-6 months 24hrs plan).the very next day the cable was laid down after continuous follow up. then its over as no one turned up then to install modem till 12th Nov'2007.Hence i instructed stop payment of the cheque after confirmation from the bank that till that day it was not debited from my account. in the mean while I used to continuously call Mr Amit, his senior Mr Ajit Sawant and the Borivali branch. Every time either I was assured that it will be done asap or was put on hold for long and disconnected.
So on the day I stopped payment of the cheque and informed Mr Ajit Sawant regarding this he said Ok they are not even interested to install the modem. Next day someone from the office called me and said that the mechanic is coming to fix the problem. As I needed the net service i agreed my presence at home so that he will finish his work and at last the issue gets resolved. But alas!! Again no one appeared till late evening.
Well it started by the end of the day and received my account no.-224374 but this was not the end of poor service as after a week or so the frequent disconnection of the net started and till now its persisting.
For this also I tried calling several touch points but no one turned their ears to the problem. at last I got the helpdesk number and lodged my complain (no.[protected] on 11th Dec'2007 the agent Mr Manoj said it will be resolved next day but I forgotten that these are mere a punch line for these people. Then after, I call at least thrice everyday to reduce my sufferings but I land nowhere.

For a service of Rs4000, i have almost spent around Rs.500 within a month to follow up for the same and still I am at the same plight. I wanted to write many things but by their service it seems that they all are busier in other services than customer service and that to when they take money in advance- trap them (customer) and leave them (customer) with their repentance. This is really a best practice to earn money and is setting examples for others.

If this is again not a warning call then I need to go to legal.

Rajneesh Anirudh

the hathway cable in nasik has delibratelly spoiled the quality of its cable reception so that users would opt for the set top boxes which gives a clear picture. but this is the wrong way of selling the box i had to buy that box for the cricket matches as the reception was not clear at all

please help the nasik cable users as all r now opting for set top boxes thinking that their wire is faulty

rather the cable...

Dear Sir/Madam,
Costomer ID:167194
I have subscribed to their cable internet in March 07 and paid the quartrly usage charges in adavnce in March 07 along with refundable security modem deposit of Rs 1000 ( thier receipt no.S98972 dated 11 Mar 2007). Before I avail thier services , I was moved out of Chennai to Hyderabad and returned their modem and reqyested several times for refund of security deposit. No Action was taken...

I have recently taken a new 256kbps broadband 6-month package (Customer ID: 167296) from Hathway.

At the time of being given the connection I was assured speeds of 256 kbps (or at least 80% of it which is roughly ) at all times. However, I have been experiencing speeds between 25-85kbps during the nights (when I am most likely to use the service) and around 110 kbps during the day (which is way below the promised speed). The...

I was not able to access internet for ten days in the previous month. i request you to kind update my request and grant me my ten days of internet access. I even would like to put a word to you that the speed has decreased and i do not find the difference between 512kbps and 100kbps speed of net. There is a poor response from your customer care people those ten days when i was not able to access internet. i had even given an compliant to...

I brought a bradband connection from Hathway Broadband Internet based in chennai.

I took a six month plan for which I gave the advance.

As my connection was getting near to three month of service, I got a call from Hathway Broadband Internet that my connection is due for renewal and will expire after completion of three months of service.

I got surprised and I apprised the Hathway Broadband Internet...

Hathway Internet - www.hathway.com

I renewed Hathway Regular 64 kbps unlimited connection to Free way extra 1:2 256 kbps unlimited with customer ID 194137 on September 17, 2007 for half yearly package and paid the full amount in advance. I was guaranteed net speed in-between 120 140 kbps but right from the day one the speed was around 20 30 kbps. On registering complaint several times, it took Hathway internet three days to send the technical representative to resolve the issue but even the tech representative was unable to resolve the issue and promised to get back to me within two days with resolution. Upon pursuing the complaint they say the complaint is in-process and the tech representative will be there by the end of the day. Still waiting for the tech representative to respond!

Why Hathway Internet did promise me 256 kbps speed when they do not have good infrastructure to provide the speed and technical support team to resolve the complaints?

I request the Hathway to either refund the amount paid or provide me with the speed that they had initially promised.