[Resolved] HDFC Bank — HDFC BANK CREDIT CARD GRIEVANCE
This is regarding my credit card in the Name : Shalya Singhal .Issued from Kolkata.
I received a call from HDFC Credit Card section, Hyderabad yesterday saying that my outstanding amount due is Rs 16116.43 .
But I have the following reasons and complaints regarding this amount
1.When I asked the person calling about the details of the amount, the principal amount and why I was not told this earlier. He had no answer and directed me to some other person in Hyderabad.
2.When I called this other person, at least 4 times and every time he was busy, he was caught unawares and said will get back. But this never happened. And when I called again, he said this belongs to Kolkata so they cant help .
3.Then in the evening I got a call from Kolkata and they said that this is the amount and I need to pay it, and when I asked the same question of bill and said there was no intimation before, then redirected me to some one else to decide on the final amount.
4.This person called me and told me the settlement amount as Rs 13000 and the principal amount of Rs 13000( this was just a guess from their side ! ).and then again I asked for bill she said that she will send me today( the amount billed in June 07 is sent to me on may 08 and then expect me to pay the whole interest!!)
5.I have never received any credit card statements ( not even a soft copy by mail ), So how do I know that what are the amounts and what is the bill.
6.I got a phone from Kolkata and the person talked very rudely. saying i need to clear my account today only!! when I asked for the details and the statement she again had no answer and asked me to raise a complain for the statements! When I asked for the her name but no answer but words like thief!! etc and just a phone bang!! This kind of service is least expected from a reputed bank like you. There was no phone call after that until yesterday May 08!
7.There was no bill till date which I have received ! and first intimation i got was in March as and that too in the form stated above in point 7.
Do you still expect the customer to be nice to the bank.
8.I tried raising 2-3 complaints in march asking for my statements, with the customer care number and the Hyderabad Ranigunj branch . But I did not get any response and suddenly they come up in May asking for a big amount.
9.Then again I got the bills yesterday only through email when I talked to the Kolkata manager.
How can a person pay the bill when the person does not receive any bill/phone from the bank! And that too when they call after months together they talk very rudely using objectionable words and filthy language!
I’m ready to pay my principal amount which I have spent and minimum penalty amount if required. But not the full amount as it is not my mistake that no bills were sent and no calls where there until the interest became Rs 16k.
Complaint marked as Resolved Aug 14, 2020