HDFC Bank Complaints & Reviews

I have applied for hdfc platinum edge credit card but I have received other card and the bank has charged me rs 673 for the same.I have complained thousand times to the department but no response was there.Now I need a compensation of rs 50000 from the bank for harrashment caused to me.I have been complaining since 1st week of november.The person who took my application was mr krishna.His contact number is [protected].

My company provided me a HDFC Bank Forexplus card to use in my trip to USA. Since I did not want to use my INR credit card for online purchase in USA, I used Forexplus card and that is the biggest mistake I have made. The card deducts money for all transactions inlcuding failed or cancelled transactions. Last two examples are where orders were cancelled and stores did not charge anything after putting initial hold but money still not credited back to my account and store claims they never charged it. On contacting bank via official channel, they say this will return after a MONTH. Another example, store put a hold and did not charge for next few days due to shipment delays, money was deducted from my account the day hold was created. Hold got expired for store and when they are trying to actually charge, bank taking this as another transaction and it is failing since I do not have sufficient funds for second time paying and why should I pay twice for same transaction.
Bank asks stores to call them to cancel and HDFC do not have any international number. I got one US number and that number clearly responded not to contact them for billing issues :-(
Please do not ever use HDFC Bank Forexplus card or else you will suffer like me. I have 100 USD worth of orders stuck where money is charged but merchants didn't het it.
HDFC bank, please do not ask me to contact your customer service desk since it DOES not exist, I have your answer, money will be refunded after a month so enjoy your trip without money with us.

I have applied personal loan(one month back) in this bank due to i need money in urgency. my application no: 22909998. But these people have collected all the documents and did all the process. Still they are not updating the status and i don't know what is going on. I am not getting any response when i approach them. Even the Agent who collected the documents, also don't know my status. Simply they are saying the same thing "your application is in still process". If they have any problem with my application, just they can update the status and reject my application so that i can search for other options without wasting my time. So, My advice is don't apply loan in HDFC bank if you really need money in urgency.

Hi
On 6th Nov 2012 I applied for HDFC Credit card and I have submitted the all required document. Still I have not received any card and I don't have any status update on this.

I got so many calls from sales associate before applying for the card but after submitting the documents no response from their side. App.No: SU00563181 is on the acknowledgement of the credit card application for your reference.

Could you please help on the issue card issue status. And if card is not issued please give me the reason for that.

Please contact me @[protected]

t.n.[protected]@gmail.com

Dear Sir/Madam,



This is to Bring to your notice that i am a customer of your esteem Bank and bought your privileged services in the year 2008, and opted for a credit card No.[protected],
My name is Manuj Dua and i put up in Tagore Garden , New Delhi-110027,To let you know my background let me iterate few facts in front of you-- I have served the Organisation as an BSM ( Band E) in Ashok Vihar Branch in HDFC Standardlife insurance and i am well versed with the ethics & morals of the group.

I have opted for this credit card in 2008 whereby by beginning of 2009 had to leave my job which was ICICI prudential where i was serving as Area Manager ( Grade 4)as my father was not keeping well with his health,he was a kidney patient and had his bypass surgery in the year 2003 and he retired from his job in the year 1997, whereby whatever money he had along with his pension he was only able to keep his own living going.,,but we had major financial crisis whereby we had to sell almost all are property for his treatment.As a only son i tried all my ends ...to save my father ,, & did whatever best i could have done financially, morally to be with him and to get him treated but we could not save him as he passed away last year 1st January ........during this phase i was a defaulter in all the credit cards & personal loans ....but i had full intentions to pay,despite being jobless now also, i understand the repercussions of this on my credit report i have settled all the accounts.
I settled this credit card in the at 57000/- in 7 shots from a guy named parmeet ([protected]) in the beginning of the year after a tale of trauma done by Shweta from Naraina branch...who used to call up & curse my mother for giving birth to a child like me for 2 months...unfortunately i dint had money so i had to bear it,, whereby the installment were around 8200/- pm .After taking first installment this guy again came to my office along with another guy whom he used to say his boss Mr. Yasir([protected])in the same month at 7.30 in the morning without informing me and sat at my place for 5 hrs pleading that Parmeet would loose his job in case more money is not given...i somehow felt that this would really happen & borrowed from someone a sum of Rs.12000/- in same month and gave him,after few day passed & in next month he again called up for the EMI -- i gave him 22000k as the cash was available & moreover i wanted to finish off the amount asap...keeping this at utmost priority & my & my family's basic needs aside.
In the 3rd month case got transferred to some other agency and another guy called up i told him that i dont have money in this month i wont be able to pay more than 2000/- in this month but they dint accepted ...i pleaded for hours ...called up the concerned girl Ms. Rashmi ( Sr. Manger) Naraina .....i begged in front of her and also took Yasir on conference call but she was very rude saying "(mere pass 800 cases hain ...her kisi ki fariyaad main nahi sun sakti)... i specifically told her that i am unemployed & wont be able to return this money again ...she abused and started yelling saying " paise to tere Baap bhi dega -- chahe tujhe apne mare hua baap se hi kyu na lane pade".Finally on 31st,..i.e the last day i received a call from Ms. Rashmi at 6.30 in evening when i was in gurgaon saying if you want to give money & save your settlement come to Naraina and pay 6000k ...i was in gurgaon ,neither i had money & couldn't manage.

In the next month i started calling them for my settlement but it was of no use as it was falling of deaf ear.,........after that no body followed my case , 2 months from there i received a call from your legal department ...i made him understand the whole case .....and after that he also dint contacted again.
Yesterday to my utter shock i received a call from my wife saying that i am receiving calls from a girl named Nidhi[protected]from Naraina Branch saying that "tere husband to bahut lachar aadmi hain , bhikari hain, tu hi uske paise de de",This credit card is a very personal matter to me , my wife wasn't aware of my financial position......this lady called up more than 40 times ,....and used against me as a weapon to threaten, whenever i refused ,she called up her office and whosoever picked up the phone she started abusing,saying" AISE KAISE LOGO KO NAUKRI PE RAKH LETE HO....CHOR HAI YE ""HUMARE 3.5 LAC RUPEE DENE HAIN ISNE AUR ISKE BEKHARI PATI NE"...
She was humiliated at her office place, by peons, office staff,her principle of the school, her reputation in school is destroyed,
"WHAT WAS HER FAULT".

I had to stop her making calls at my wife office, i told her i am ready for settlement again what would be the amount .....she said it will not be less than 48000k despite of the fact i dont have money in my hand.
I tried to negotiate & was talking to her the entire day listening to all her abuses about my family,myself, my sisters, my kids...I asked her what will you get out of this ...she replied INCENTIVE,& she is still adamant on the fact that i had to play minimum 40k, unfortunately i dont have money ....moreover my balance money in previous settlement was 15k.........why is that she is asking for triple the amount......just because of her threats we cannot settle on any amount she says.

Tomorrow anybody will come threaten me & take any amount from me.....ARE THESE THE VALUES & MORALS OF HDFC

Dont you guys think that it has become a malpractice by your agency guys?

My wife felt very humiliated and was shell shocked after knowing my financial position ...she fought with me & left my house , she couldn't take this humiliation and said that i am not liable for your liabilities.
I am a grief stricken person please help me , my family is destroyed ....MY ONLY QUESTION TO YOUR AUTHORITIES

" I had intentions to pay you guys ...was this my mistake that you guys invaded my privacy?

A person who is in debt doesn't have a right to fight back & live his living respectfully.
Today i am depressed, under trauma,mental torture has been done by your people.......................& i am very sure that my wife is not liable to pay for my liabilities & tomorrow i don't know what is going to happen i am unable to restore my relationship with my wife i don't know what extreme step i can take.
"FROM WHERE WILL YOU TAKE YOUR MONEY THAN".

I don't have money i cant fight a case BUT GIVE ME EASY and SMALL INSTALLMENTS & A CALCULATE AMOUNT AS PER MY PREVIOUS SETTLEMENT I AM READY TO PAY, ......plz tell me...else i have to approach various other authorities who can help me fight with this kind of injustice in a democratic country....i will die but will not stop fighting against this gunda culture of HDFC BANK

Manuj Dua
[protected],
[protected]

Dear Sir / Madam,

In my HDFC credit card, I am charged with Rs.22464/- against a fraud transaction in GBP 255.97 dated 17.09.12. Immediately after receiving the SMS alert on the resetting of 3D password transaction I contacted HDFC Customer care no [protected] / [protected] but meanwhile I got a message stating above said transaction.

HDFC customer care people advised me to get the card blocked and issued new card. As far as this transaction is concerned they suggested that i should download a customer complaint form from HDFC website and post filling the same I should send it to the address mentioned on the form which was pertaining to Chennai.

As per cust care people's advice i deposited the sealed cover which included the complaint form in one of the branch of HDFC bank at Surat.

I received one call from HDFC for preliminary investigation. I was promised that further calls would come from seniors for investigation purpose but the same did not happen. Meanwhile i contacted HDFC customer care few times in which they said the investigation is pending and they shall revert at the earliest.

However to my surprise few days back i received a call from HDFC which was a payment reminder against above transaction. I informed them that I would not make any such payments since the same is fraud one. The caller advised me to contact Customer care and accordingly I made another call yesterday i.e, 20th Nov'12, to my surprise this time people informed me that the payment is payable by me as per their records and they are unable to do anything in this case.

Please help !!!! by guiding me as to what i should do next

Thanks and Regards,

Vijaysimha

This is with regards to a very planned fraudulent approach adopted by HDFC Standard Life Insurance in order to befool customers and sell their policies fraudulently. I received a call on 5th Nov '12 from one of the life insurance representatives who gave me all wrong information about the policy. The details about the benefits as per him were Sum Assured of INR 14.50 lacs, 35% cash back and some gift voucher of INR 30000 as a part of Karva Chauth offer. A person came to my place to collect the documents and gave me a sheet showing 14.5 lacs of return. When I asked him that this is just a white sheet, he told me that the same would be written in the bond paper that the Sum Assured would be 14.50 lacs. Then the person left and I got a call from their department manager named Amit[protected] who reiterated the same benefits and tried to convince me that I should give a green signal on the third party verification call else they wont provide service to me in the future. Understanding his ill intent I waited for the third party verification call which happened on 7th Nov '12 and it was from Net Ambit. On clarifying it was made clear that the actual Sum Assured of that policy is only INR 4.50 lacs which is 10 lacs less than what was communicated to me by the HDFC Life Insurance Representative, the document collector as well as their Fraud Manager Amit.I asked the Net Amit representative to mark the verification Red as all wrong information was shared and initiate action against such big FRAUD.Though I was given assurance that the necessary action would be taken I also called up HDFC Bank Credit Card department twice and asked them to stop the payment from HDFC Standard Life and explained the representatives in details about the entire episode.On both the occasions they said that I need to call when the charges are actually applied as so far it has not been applied and once its applied if I call them up they would reverse the same.A week later I mailed to the customer service department of HDFC Bank and asked them to STOP the transaction from HDFC Life. This mail was sent on 15th Nov '12.In the interim I also sent two mails to the customer service department of HDFC Life and they acknowledge and apologize on mail that concerned department would be shared the feedback and that there would not be any problems henceforth.I receive another call from HDFC Life on 16th Nov '12 and their representative ask me when I categorically said "DON'T CHARGE MY CARD. I HAVE BEEN MISCOMMUNICATED AND I DONT WANT YOUR POLICY". But to my utter astonishment I find 4 hours after that call my card was charged with INR 49999.00 in MUMBAI at HDFC LIFE CONVT on 16th Nov '12 at 07:08 pm.I immediately called up the HDFC Card department and asked them to reverse the charges. When the representative showed inability to reverse it I asked for a supervisor. A callback was scheduled for me and I received a call on the same day from Daniel Gomez, one of the supervisors from the credit card department. I explained to him the entire proceedings so far when he said that he has taken up the complaint and would ensure that the action is taken on the same. He asked me to send the Card Dispute form as well to expedite things. As per his suggestion I visited the HDFC Bank Branch at Masoodpur (Vasant Kunj, New Delhi) along with the Card Dispute Form and a hard copy of a two page long letter explaining in details about everything. I took an acknowledgement from the Branch as well so that they are not able to act smartly here. The same evening I received another call from Net Ambit and questioned the representative that despite marking the verification RED how was the card charged and the transaction happened without any issues. The representative apologized and said that an action would be taken so that the reversal of charges happen as soon as possible. Today I get a call from Amit from HDFC Life Insurance asking me to make the third party verification call Green and that he would send a representative at my home along with the cancellation form and this issue would be resolved. Smelling his ill intent once again I became alert. I received a call today at 04:44 pm from a cell phone number [protected]. When I picked up the call the person said that she is a representative from Net Ambit. She again asked me about the policy. I told her that twice before I have made the verification Red but despite that the charges were applied on the card. Once again I asked her to mark the verification Red and ensure that the reversal of charges happen. I have shared the contact details as unlike the previous two times when the call came from land line numbers this third time it was from a Cell Phone number.Still the representative assured me that necessary action would be taken from her end so that such fraudulent things does not happen and also thanked me that I brought the matter to light. But few minutes ago I receive a mail from Balaji (Deputy Manager-Customer Service :: Cards Division) asking me to settle the matter with the merchandize. I have mailed back with a solid rebuttal and tried to trigger the alarm for the last time so that they act as per their promise and do not change their verdicts every now and then. I am sharing this complaint expecting a strict action against the parties involved in supporting this fraudulent act which has not yet been settled despite a series of actions to stop the same.

Dear Team,

Kindly check the issue for my complaint that I did not get my full n final
Since 1 year 3 months..Why this issue is creating ..This is really a harassment
Of myself .I did the job in Hdfc bank ltd as a CSE from 6 July to 21st of
September.But I am not getting my f n f of 21 days still now..I have requested
Many times to Gaurav madan Sir(My acquisition manager).But he is not taking
This seriously.So please help ..

Regards
Nishant
Employee code:CN15382

Dear Sir, I am Raghavendra L from Byndoor-576214. It is located about 33 km away from kundapura. One day a HDFC bak kundapura branch employee (Sudhakar) came and requested me to open an current a/c. I told it is away from byndoor and i have more transactions because of the western union money transfer agency.
He told that our bank gives some platinum debit card, using that you can withdraw Rs. 1,00,000 per day and there is no extra atm charges for that; bank take about some 500 rupees only per year. He also told that you can withdraw minimum rs 100 several times per day from any atm in your town or anywhere and there is no extra atm charges.

There is no HDFC bank or HDFC bank atm; but he told the no atm charges many times even if i doubt about that and asked about many questions to clear that there is ano atm charges to withdraw money from other bank atm. I thought that bank takes about rs 500 one time to this offer. Mr. Sudhakar also told that any extra hidden charges is taken from your a/c, then we can reverse it, because the manager have the rights to reverse any extra charges. He also told that minimum balace is rs 10000; if you dont maintain that ammount , there is no problem, we can reverse the charges which may taken out from not maintaing average minimum balance.
So i did opened the ac and while taking the atm , i asked the bank empoyer and manager about the atm charges, they also told that no atm charges for withdrawing money (in other bank ATM) using HDFC special atm card given to me.

So i did few work to change western union transactions to HDFC bank current account. But few months later i did see in the a/c statement that money is cut from my a/c for using other bank atm. So i talk with hdfc manager ; then he told that we just said no atm charges, just because normally current account holders use atm very rarely and we never expect more transactions like you done.
Mr. Sudhakar also changed his talk about the atm charges and he told that he never said like that about the no atm charges.
Then the bank manager told that we can reverse the charges but you havce to give a detail letter for that . He also told that in future you did take care atm withdrawals.

So i started to contact western union to change bank to my old vijaya bank for western union transactions. But they did not respond well and it was delayed.

Future the HDFC bank manager told that he removed mr. sudhakar from bank work for misguiding the customers.

I gave the letter this month (November 2012) to HDFC bak manager too reverse the atm charges; but he told that you told me about atm charge reversal in (about) the august month ; so i can only reverse money till the august month transactions.

But he did not told this matter in the august month; so i did continued to use atm.

It seems the bank manager did not know the rules of bank and also misguide the customers alsong with sudhakar, clear example, i lost hdfc bank atm; manager told that give a letter , we will give a new debit card free of cost. He also confirmed his statement. Few days later i went to bank and told that i did see "issue of free debit card only for damaged card, and for lost card they charge some money; then only the manager get aware and called a number of hdfc bank and enquired about the giving new card (for lost card replacement) and then he came to know that there is charges for that. For this proof, the HDFC bank can check the my statement which i given when i dod hot-list my atm card. In that comment , i told that manager said of giving free atm card for lost card. After few days later , the manager phone to hdfc and asked about the atm card charges.

I am a researcher and because of the misguide from hdfc bank, i lost money, time and also effected my research work. The extara money i paid for atm is Rs-500; the atm charges take out is about Rs-700, totally i have morethan rs.1000 loss and my time in changing bank, setting b=net banking a/c; check book charges, etc.
For western uinion tranaction i get low commission like rs-30 like that; for that i go to atm chagres is taking about rs-20 from hdfc bank; and i need to travel with bike(when customer come to our office for western union transactions, i need to go with bike and bring money from atm) , so if they did not reverse money, i did not get any profit for my work. Because, in western income, i need to give two printouts and computer, internet maintenance, etc .

So misguding me and giving lots of problems by wrong statement , i am physically and mentally suffered, so i am expecting that the bank should also give me few lakhs money apart from reversal of atm charges. It also effected greatly for my research work which may worth many lakhs or crore.

The bank manager also using the non sense etc words wile talking.

From:
Raghavendra L
Shanthi Computer Centre
Main Road
Byndoor -576214
Ph: [protected]
[protected]

HDFC bank current ac no: [protected]

Hello Sir, I want to complaint against HDFC for charges more and more in Credit card. I am a user of HDFC Credit card for last 3 years. First time my credit limit was 15000 rupees.. I was spending for shoping and paid my dues in time.. But Once i was spend for near about Rs 7000 which include Rs. 5000 of cash withdrawal and near about Rs.2000 for shoping. I was paid regularly for my dues.. But i was failure to paid for 2 months due to i was...

Hi Sir/Madam,

I am unable to access the HDFC Account ATM PIN for past two months. I have approched the HDFC bak mant times , still te issue is resolved and below are the complaint numbers they have provided tome at respective times.

Customer Complaint number : R-364-HBCR-8ZLDHH/12. Dated 31st/Oct/2012 (first complaint logged by hDF Bank, KUkatppally Branch) after repeated requests of Asking them to provide the access to my ATM PIN.

I have communicated through email ids also([protected]@hdfcbank.com) and they have sent diffrent reference number like a) HBL-=[protected] b[protected] on respective dates latest on nov 12th 2012.

and i have tried to track these reference numbers of my complaint thrugh email ids to HDFC official website and found missing information which i am detecting fraud happening at HDFC bank including the staff.

My email id is [protected]@yahoo.com

If required i can provide the hardcopied ofallmy complaints including the mails which i have in communication with HDFC bank.

Request you please ensure me the proper justice as it is casuing lot of inconveneince.

Thanks
Anand Jonnadula
[protected]

Dear Sir,

This is with ref to credit card n [protected] issued to me on 21st Oct 2012.
I received this card on 21st Oct and on receipt I realized that I haven’t signed any form for issuance of HDFC Credit card.

On same day I got it blocked and I regret to say that my problem started from that day only. So far I haven’t recd any satisfactory revert even after 7 mails from anyone.

I have lodged a complaint for forgery of my signatures and your bank seems to have taken it in a very light manner/is trying to save your employee.

People are doing forgery of documents and signatures and Bank seems to have sitting and enjoying the whole episode.

I hope I will be getting reply after this mail in short span of time.

Regards,

SachinKumar
[protected]

I would like to raise an complain against HDFC Bank for wrongly charging me wrong charges and even without any prior intimation month on month the charges are being credited to my account; upon followup with the customer care they say that they would be reverting back within 42 hours but no call is being received despite of the promise which has been made.

Even the executives over the phone dont have manners to treat the customers and shout for no reason and again and again month on month charges are being done.

Kindly look into the matter one may from hdfc bank contact us at [protected] for complete details and reference numbers we are customers with hdfc bank for more then 10 years & believe me my problem has been open since 3 months and no solutions no intimations being given by hdfc bank, god know what would happen to the new customers when so old classic customers are being treated like this.

Hoping to hear from hdfc bank soon with an solution.

Regards

Akshat

Sir

I have been trying to inform HDFC people that my card has been blocked for online transactions because whenever i am trying to shop online ,at the time of payment i am getting an error saying that

Whenever I am trying to make any online payment using my HDFC Visa Debit card I am getting the message -

For security reasons your Verified by Visa purchase has been prevented from being processed...

I am observing a pattern here. Most of the Defaulters are people in Financial crunch. They are common people hit by adverse situation. Top banks that have already written off these NPA from their balance sheets are appointing Recovery agents who implies strong recovery methods as these cases are already written off & the collections from such NPA's would earn maximum commission for them.Banks takes no responsibilities of such goons & never addresses such customer's grievances as if they have purposefully committed some crime.
I would request such victims to come together & make a march at CP office to ban such agencies & their operations along with strict actions against such banks. This land is abided by law that do not want to hurt innocents even if some not innocent escapes from punishments. Then why is that such common men/women are troubled to such extent. These are small financial defaulters as compared to big defaulters & corrupted politicians & big businessmen.
Please make some arrangements to ensure that common man is not harassed on the grounds of defaulting payments as it is they are going to suffer consequences by not getting any loan due to bad cibil report.

My name is Nikhil Sharma...I am un-able to access my HDFC net banking account from last 7 days. I was using same id and password for that and suddenly from 4 days net ipin and customer id both are not matching. Your one time password service is not helping me as when i use it first i am getting some password and same time i am getting the message on my phone that otp has been block due to multiple wrong attempts.
Your call centre representative...

good afternoon sir....

i m syed sulthan i worked on Aug 6-8-2012 to Aug[protected] to hdfc bank nsr road branch Coimbatore Tamil Nadu... my sm vijaykumar my employe code is cs50233... my personal problem so i re leaved.. my full settlement is 7500rs but i received is 5549 only... i asked to my sm he is not proper responses.... please help me

Dear sir i am SONAM DESAI and my emp id is. CS42187 i'm Resinged this job[protected] csecoex list My SM name is Mr JIGAR JOSHI AT KARELIBAUG branch, i tried many more time follwing the same, on customer help line no. but not a sacseceful responce. my salary ac n.[protected]. sir i request you to please consisder my case.
thanking you, please do the needful
thanking you
Regards.
SONAM DESAI
[protected]

Hello Sir,

Withreference to email dt 15th Sept'12, pls note below converation for your reference

This is to inform you I am NEERAJ BENIWAL has taken HDFC lISE INSURANCE PLOICY, details are below


Plan Name - HDFC Life Sampoorn Samridhi insurance plan
Plolicy no[protected]
Date of issue is 9th Aug'12.


In policy bond paper, i have observed that illustration signature is not mine & not shown to me. Informed to Mr. Manish Gupta , Delhi HDFC branch mob no -[protected]/[protected] & he has accepted the fault also.


Moreto it they wroung educate on the policy benifit at the time of maturity.


Now i would like to cancel the policy & file case in consumer court against HDFC LIFE , as HDFC TEAM is not following the IRDA guidelines.


Please investigate & need ur confirmation on above matter.otherwise i will go to consumer froum & file a complaint against HDFC LIFE for the harsement & panality of Rs 3 lacs. against wrong selling practice & false commitment & duplicate signature on my Insurance illustration form.


Regards
Neeraj Beniwal
+91 [protected]

On[protected] ,at 9.12 AM ,I received a message in my registered mobile that ,an amount of Rs.3637.17 has been used through my credit card ending 6592 for Rs.3637.17,in [protected] at PAYPAL *COMPUTICALT .As I was busy I contacted my banker at around 2 PM.He advised me to contact [protected].I contacted them n blocked my card. Immediately after discontinuation of the phone,I received another message that Rs.12319.55 has been used by my credit card in [protected] at PAYPAL *INFOCLIPPER .The time was 2.40 PM.

During the time mentioned,my card was in side my almirha.I have never shared my credit card details with any person.However,I have made some net purchases within India.

I am a retired professor n request u to take up the matter at the earliest.

Professor (Dr)Damodar Biswal.
Gandarpur,Nuasahi,Near Akhandalmani Temple,Cuttack...753003.Odisha.

Mobile no.[protected]