HDFC Bank Complaints & Reviews

Hi,

Calling customer care number of HDFC Life means you need to hold the line for atleast 40 mins. I wanted receipt of my policy online and the person said system is down so he cannot help me. I asked for the alternate solution so he said to call customer care number back in 2 hours and if system is up they will provide the same. As I wanted the receipt urgently I requested him to transfer the line to senior person as I wanted to make request for the same. Mr Sharad Chandra said my senior won’t be able to help you on this. I still requested him to transfer the line to senior person. In spite of my repeating request he didn’t transfer the line. Neither he gave the solution nor he was ready to transfer the line to senior person. I dont know why is this rigid behaviour of customer executive. Firstly HDFC Life customer care number is always busy and some how I get through the number those guys talk to you this way. Pathetic customer serive.

I have been associated with HDFC since last 10 years and I don’t think your customer care executive behavior was appropriate. If a customer needs to speak to some senior person is the executive give the right to transfer or not?

Please advise that you look after the cases of Employer-Employee grievances of a Pvt Bank ie HDFC Bank Ltd so that I should upload a critical complaint against them for ruining my career and family.

Matter has been taken with the TOP management of HDFC Bank as several mails have been floated to the higher management but no action has been taken by them hence because of the same I need to escalate it to Banking Ombudsman.

URGENT revert highly solicited.

Hello Sir,

I just want to bring to your notice that HDFC bank outsourced collection agents are harrasing me for non payment of EMI from last 4 months .

Due to some personal and health issues , i couldnt pay the EMi which is already explained to bank Manager as well and informed that will pay slowly .

I am getting calls from SI ( Name # Rajshekar ) Phone ([protected]) has called me and spoken very harshly . Not at all listening to my words and scolding me .

Really feel ashamed of such a person being in Police Dept . I really dont knwo whether he is a real SI or not .

Please help me in this regard .

Thanks & Regards,

Balaji

With reference to my complaint dated 20/12/2012, regarding tele-marketing calls, I got 3 emails from HDFC Bank, 1 from Mr. Neville(28/12/12) and 2 from Mr. Arun C (03/03/2012 and 28/12/12), all of them who call themselves manager. All the mails are available in this mail also for your reference.

With reference to Mr. Neville’s mail, it seems that the bank takes liberty to make sure that every customer is updated of your...

Several times I have received marketing calls from HDFC Bank personal loaning division despite me telling them that I’M not interested and this number is in do not disturbed status, I’M still receiving calls from [protected].
When I asked their manager to come online and asked him “ Are you aware about the telecom regulations?” he replied “yes” and in a very sarcastic tone he posed return question”yar, are you in D&D?”
- In every call I try to educate the HDFC Bank executive that they are not suppose to make cold calls on [protected]. Despite that they still mention that they get this data from their managers and they have to send reports on the end of the day.
- If I’m customer of HDFC Bank and if they have my personal details with them can they address me “Yar” in Hindi?
What I understood that they have very casual approach towards customer personal information and they can speak any thing over phone and like to get away with a word of sorry and continue to do the same.
This is causing grate inconvenient and disturbance to my work and loss of precious time.

I request the Court to get compensation INR 3000/- for this harassment by HDFC Bank authorities.

Regards
Vishnu M Avula
[protected]
avm.[protected]@gmail.com

The card that was offered to me was HDFC Cash Back Credit Card and subsequently the card that was handed over to me was a PLATINUM PLUS credit card. My agreement and interest in the Credit Card was purely based on the offer told to me by the person , which all turned to be a SHAM!!!

The person who was involved in this is : PRIYAVIKAS. The number from which i used to get a call is +91 [protected].

I have raised repeated complaints with your so called Customer Care , but there were of no help. My complaint numbers are [protected], [protected].

Kindly have a look in the customer's interest.

I had applied for Gold Card which is for Rs.30000. I was unable to make payments for several months and after few months I started paying Rs.2000 p.m as I was told at the time of taking the Card. I got to know that the outstanding amount had gone up to Rs. 52000. I was shocked and talked to representative at call centre, they told me to pay Rs.2200 p.m and there will be no interest applied. After making 4 payments amount of Rs. 8400 within 2 months, I called to check the outstanding balance and they told me it is Rs.51000. Now after 3 months they have sent me letter stating an amount of Rs.59641. In this way I will keep paying them my whole life.

I have asked for pers. loan on 24, 12 12. Mr. Ravi (cell no. [protected]) had come and discussed regarding it. I have cautioned regarding bad services in the past by HDFC two times. Just to give fair chance I asked him for pers. loan of 1.5 lac. Unfortunately upon only follow ups by me he told me that the proposal can not be granted due to past track record.

I have already cleared my pers. loan account with HDFC & ABN AMRO long back. Is it fair on their side not to grant the same? I am sorry to say that HDFC has continued giving bad services.

Lastly when I asked him to give my documents back, he insisted to have an application for the same. Very unfortunate. For getting my documents which have not been processed. am i suppose to give an application?

I ll definitely reccom. every body not to deal with HDFC so as to have fair deal.

R D Mehta

The concerned HDFC bank officer,

Recently when i applied for Car loan, it was got rejected because my name was put up in CIBIL report by HDFC bank. I was told by bank that your loan can’t be processed as my name is in CIBIL report.

My application number is 23233191.

For your reference I have fully repaid the loan from HDFC bank,Goa,(two wheeler agreement no :[protected] . There were some occasions that I failed to pay the EMI in time due to low balance which was resulted in PDC check bounce.

Now, I repaid the entire loan with full and final settlement in the month of March -2011. There are no dues pending with me as on date also I have complete details of loan closure letter and NOC from bank.



So, I visited HDFC, Pune bank to check the status of my car loan which they said its rejected due to name in the cbill report .


I request HDFC bank that kindly take action to remove my name from CIBIL defaulter list so that I can avail the Car loan.
I am in urgent need of car loan.




Please feel free to contact me immediately at [protected].(Joe Dias)
Email :- [protected]@hotmail.com

Please be informed that HDFC bank was issued Life Time free credit Card & as of now card has been expired

I have never used or made any financial Transaction through HDFC credit card

This may be check at your end.

Due to this CIBIL score is Low & My loan is rejected

Request you to please take up the matter & advise

Thanks & Regards
Pankaj Kumar
Mobil:-[protected]
EMail:-pankaj.[protected]@tiplindia.com

[protected] Forwarded message[protected]
From: Vairavasamy Mariappan <vairav.[protected]@gmail.com>
Date: Thu, Dec 20, 2012 at 2:38 PM
Subject: Refundable Processing fees
To: urhomeguide.[protected]@hdfc.com


Hi,

File No :[protected]/DS35

Name : Vairavasamy Mariappan

Processing Fees: Rs. 7170

Mobile No: [protected]

I am unable to buy a property due to legal processing fails. I request you to refund my processing fees Rs.7170 as soon as possible and I will collect my refund processing fees directly to your center. Please replay me when should I come and collect it.

Awaiting for your response.

Thanks & Regards,
Vairavasamy.M

Hi, I have recently been gifted a gift plus card which apparently hasn't been activated. I had tried contacting your customer services umpteenth times and they have always referred me back to the company wherein i am being suggested to contact your customer services. I don't understand why is it so difficult to contact the HDFC bank customer services, they do not have a toll free number which costs a fortune to the customers by staying o hold for 15-20 minutes.

This is to bring into your kind notice that I have applied for credit card on 6th Dec 2012. Your agent came to my home on 6th Dec and collected all the document. Monday I have received a call from HDFC tale caller and he said HDFC bank will call for verification, but no one called for verification till time, also I didn’t received any tracking code for my application. I haven’t any status of my application.

How much days takes HDFC to send at least tracking code or is there means to know my application status. If I know that my application got rejected.

I want know status of my application ASAP.

My application no: CC10147392

email: roy.[protected]@gmail.com

mobile: [protected]/[protected]

I hope someone would respond.
Thanks in advance.

Animesh Roy.

I have got a letter regarding payment for outstanding amount in order of my final clearance . I dont have any clue were this charges are made and for what ? and am yet to get my resignation letter instead something else . please describe with a proper information, so that to get a clear picture for what the payment has to be done and requesting to send my resignation letter and payslip.

Respected Sir/Mam,
Refer to my complaint number [protected] dated 19/12/12, [protected] dated 22/12/12 and also refer the written application given by me, after all this nonsense how I can pay the amount of credit card. Pls find my cheques where it is then only I will pay the amount.
Thanks,
T K Sarangi

Dear Sir,

Refer to the subject that I have booked a 3 ticket of bus through m.p tourism ( bhopal to indore) on 24.12.12, at 3:15pm , through hdfc credit card no.[protected] in name of lovlish jadhav , my amt is deducted from the card but error is occured in ticket reservation .kindly check it and refund the 920 rs amt as a reverse entry in my credit card , I hope you will sort out the matter ...


regards:
lovlish jadhav
[protected]
bhopal (m.p)

Hi,

I am getting continuous calls from HDFC Bank (for more than a month now). I had clearly stated to all the callers "no" as my response & update their database accordingly. Seems no action has been taken on this from bank. I am really fed up of these calls from HDFC Bank.
Kindly suggest a work around to me please.

Your Executives Contact Details:
Branch : Kandivali (Mumbai)
Sanjay : [protected] (Annoying Person)

Pratab : [protected] (Senior seems to be good gentlemen & he knows very well that hows to behave with customers).

Want to know how HDFC customer Support is : Here it is:
Some Representative named Sanjay was calling me on my cell on 16th dec 2012 about my Loan EMI & unfortunately I forgot my mobile at my home desk so very obvious not being answered to that calls, in night same day when i camed at home, i got to see 70 misscalls & blackmailing SMS on my cell, also not even this sanjay started calling to my friends number which I am completely unaware about that, next day i started receiving calls from my friends & reporting me that as got called from HDFC bank, which is completely annoying to me now, I dont know who is Customer in this situtation, either me Customer or Sanjay, & got to know this is how HDFC serves their Customer, I called it as pathetic service.

Next day morning 10:15am I answered Sanjay's Call & i asked a very simple question to him why did you text me which is seems to be blackmailing to me, not even this, infact Sanjay was laughing at me when m asking this question & So simply I asked to sanjay, i can't talk to person like you any more, that really irritating me, let me talk to your Senior, he is not responding at that moment for a minute, & later on i told him call me if you allow me to talk to your senior & then got call again in next 2 minutes & finally a long missbehaving conversation from sanjay, then I spoke to his senior Person who's Name is Pratab from the same branch Kandivali (Mumbai), Pratab is gentle in talk & he understand the situtation & he aggred that what Sanjay did is completely Wrong, & Pending EMI is paid on same day 17th Dec 2012 & before ending call Pratab said we will take some action on Sanjay for sure.

I dont know what action you & your team can take on him, but one thing is clear that I not happy to continue my account in HDFC any more (Dont worry before closing this account I'll pay every single penny which I took from HDFC as LOAN) & Not even this i'll not suggest to anyone to prefer HDFC bank for Banking.
because I dont know is their a tracking system to track such pathetic misbehaving Executives like Sanjay. & their are more chances to have such kind o[censored]neducated & illitrate peoples working in your HDFC Bank to serve worst Costomer care experience.
If possible I would like to share this worst experience over Web with everyone (I am ready to do SEO to get listed in top list of HDFC search, so max. people will come to know about this.)
Its really hurts because
I am being paying EMI's since from last more than one year. (Never had experience worst than this)
I am Not happy at all.

Please Call to Pratab for confirmation, If you think this is a SPAM or Fake.

Its my pleasure to talk to senior person who's reading this mail about this misbehaviour Issue.

Thank You.
Your Customer
Ganesh Devre
[protected]
[protected]@gmail.com

LET C M Vasudev knows about his company support team.

My Provident Fund
Hon'ble Team Members!!!

I was working with HDFC BANK LTD as a senior Sales officer, My Employee code was CM19249, I have resigned from the job on[protected] but till[protected]completion of 1 year 6 months) I have not received the cheque of my provident fund, which deducted of every month with my salary. and even they did not provide me PF number.

I've submitted my whole documentation which is need for disburse the amount of pf in your head office, but till today (after comletion of 5 months) I have not got it.

Kindly confirm the status of my PF other wise I'll go to the court for case of the company or I'll send the notice to you.

Do it as soon as possible and needful

Thanks & Regards

mayank chuauhan(CM19249)
[protected](mob)
gadarpur,udhamm singh nagar,uttrakhand pin-263152

Hi,this is satish I have an salary account with hdfc bank bowenpally branch which is in secunderabad. I have noticed an withdrawal of rs. 2000 from an atm in mumbai on 29th of november, 2012 and I have raised a complaint with bank people on 20th dec 2012, stating that it was not withdrawn by me and I DID not give my card to anybody else. They took my complaint and on 22nd december the manager of my branch had called me and informed me that it was a clear atm transaction which was scrutinized thoroughly from our bank officials and nothing can be done from our end and the complaint is closed where i[censored] want go further raise a police complaint(fir) and proceed further. Kindly let me know what can be done in such cases to get my amount reversed to my account and to take a stringent action on the bank officials. Kindly advice.