I have been harassed by HDFC bank for the last one month. My ordeal began on the night of Dec 10, 2012 when I visited an Axis bank ATM near my home on Gangaram Road, New Delhi.
I inserted my HDFC card into the machine and tried to withdraw Rs. 10,000. However, the machine flashed a message "Not enough cash" and the transaction failed. But surprisingly, the amount was deducted from my account which I realized later when I got a message from the bank.
As I did not got any cash I walked to another nearby HDFC ATM and tried to withdraw Rs. 4,000, but again the same thing happened. The machine flashed the same message without giving me any cash.
Minutes later, another text from the bank informs me that I have successful withdrawn Rs. 4,000.
My mother visited the bank’s branch in Old Rajendra Nagar on Dec 12 and submitted the complaint on my behalf. Firstly, she was never received properly by your discourteous staff and instead of helping her they questioned why I was not there when in fact she had the ATM card its PIN number and all the other details.
My mother had to literally shout to get the attention of the staff. Finally, the branch manager came and asked her to submit a complaint on phone banking. But that was of no help and finally after 12 days we were asked to e-mail the complaint on grievance.[protected]@hdfcbank.com which I did on Dec 24.
I was told that sometimes it takes time for the machine to put out the cash but I stayed at both the ATMs for at least ten minutes after the transactions were declined, but nothing came out.
Further, we were told that the transaction amounting to Rs.10,000 will take some time as it involves an Axis bank ATM but the second transaction of Rs. 4,000 took place at an HDFC bank ATM and it will be “resolved at the earliest.â€
When I visited the branch manager again on Dec 26 to enquire about the status of my complaint related to Rs. 4,000, surprisingly the lady told me that the request for Rs. 2,000 had been sent for consideration. Rs 2,000? Who made her the manager of the bank when she can’t even note down a figure properly.
So, in my e-mail to grievance.[protected]@hdfcbank.com, written on Dec 24, I demanded the CCTV footage of that night. On Dec 29 I got a call from one of their executives, Saransh and he informed me that as the CCTV footage was not clear they can’t make out if someone other than me took away my cash.
So, is it my fault that HDFC ATM’s do not have proper CCTV’s installed? Should I have not opened an account with the bank? Or Should I have not used the ATM?
Going by the excuses given by the executives and branch officers, I can safely say that they wanted to tell me that nothing was wrong on their part and maybe I should forget my Rs. 14,000.
P.S. I am a ‘Classic Customer’ of HDFC Bank and have also provided with a personal banker. So, if a ‘Classic Customer’ is treated this way, I wonder what the regular ones have to go through.
Complaind registered vide MUM150244
Following is summarised complain:
(i) statement should prominently read as Accounts status: Salary or Regular salary or Zero salary in place of Regular Accounts ( Logic already conveyed/talked with your phone banking officer dtd 19-5-10 at 19.30 hrs. please get tape and hear)
(ii) Nominee details shown unregistered why when all details filled up at the time of account open in form .I will not go to bank for this and will go to court. Find form from your branch only.
(iii)Provide TOLL FREE NUMBER to connect with HDFC on phone customer loose money
(iv) Want to register for cheque book but your menu on customer care is not simple.I phoned number of times and wasted money
(v) I could not access netbanking due to change for security by HDFC. KIndly help me urgently so that I can do transactions online.
(vi) necessary screen shot as desired and advised by your phonebanking officer is attached for ready reference. please help
HDFC Bank — Poor Service
The very first thing I would like to say is, your service sucks. You guys need to have a bowl in hand, stand in front of ICICI bank and beg for banking knowledge.I had given a request to break my FD # ***1600 (Customer Id # 8946253) about a month back at HDFC electronic city Bangalore branch.
The very first day the lady at help desk took the filled form and assured me that the amount will be credited to my account (Acc # ***3862) within three days.
After a week when I visited to branch I was told that I need to submit an ID proof and I was promised that they will process it on the same day.
Again after a week when I visited the branch, A senior guy (ABHIJEET MUKHERJEE, Empl # A9497) told me that the lady at help desk is new to bank, she doesn’t know the procedure. The guy again took the form and assured me that it will be processed on the same day.
Again I got a call from mr. ABHIJEET MUKHERJEE saying that there is an overdraft that you need to close and it’s my mistake, he asked me to visit the branch again. Once I reached the branch I was informed that the OD is in some other branch so they can not close it.
After discussing with senior folks, again mr. ABHIJEET MUKHERJEE took the form and assured me that they will process it on same day.
After few days when I visited the branch, I was told that it would take another 10 days.
And now after days there is no update on the same.
It looks like a story, it’s how HDFC is treating customers,
After reading all this, will you please answer my following questions.
1> Do you really return customer’s money deposited in FD.
2> How much time generally it takes.
3> Is there any mechanism in place so customer can be kept informed about their requests and they don’t have to visit the branch again and again.
4> Was it really my mistake that forced me to visit the branch five times. Shouldn’t the personal banker knowing the procedure. Probably it was, I opted for HDFC when I had options for CITY bank and ICICI bank.
5> When can I except the request to be process. Should I wait for a year or so.
6> Can you fire mr. ABHIJEET MUKHERJEE Empl # A9497 for harassing, misguiding customers.
I would be posting this to multiple forums. I'll try my best to let others know about the kind of service HDFC bank proving to it's customers.
Thanks,
Sanjiv Katiyar
BP Oil International Limited
[protected] sanjiv.[protected]@uk.bp.com
Nobody is listening to the problem.
From :
MUTHOOT FINANCE LTD.
SUNAM BRANCH
PH:[protected]
A/C NO: [protected]