[Resolved]  HDFC Bank Personal Loan — Misleading and providing false information

Address:

Maharashtra

I had requested for a personal loan to HDFC customer care. I also received a call from them stating that I allready had an approval of loan amount of Rs.240,000/-. Imran Farooqui was the representative who co-ordinated with me. When I had asked him for a loan amount of Rs. 100,000/- he said atleast you take a loan amount of Rs.150,000/-, then I will be able to give you 1.5% of waiver in intrest rate i.e. from 18% to 16.5%, and after an argument regarding insurance he also promised me for the waiver of insurance. So I agreed to the amount. All this conversation we had on 17th September 2010, and he sent a person to collect my documents on very next day. I called him and asked him whether I still have an offer of 240,000, can I opt for it. He said Yes I can opt for it. then he had applied for the same. and assured me that the amount will get disbursed on thursday i.e. on 23rd September 2010. When I didn't received the amount on Thursday, I called him and asked him for the status of my loan, he said it is still in process. On 25th he called me and confirmed me with the status that My loan amount has been approved by the credit managers and only the verification part is remaining which will be done by Monday i.e. 27th September 2010 and my amount will be disbursed again by thursday 30th September 2010. Today on 28the September I received a call from Mr. Parag Mapankar, He informed me that My loan has been approved for 195,000 instead of 240,000 & for 36 months instead of 60 months with no insurance waiver. When I asked them Why was it done, these people did not have any appropriate answer. Since 17th September 2010 I am asking Mr. Imran that want to talk to his manager Mr. Vivek Gaurav, but it seems that this person is so busy that he is not getting time to speak to his customer or it seems he is not bothered about his customers. The bottom line is I have been cheated & misguided with the false assurance from a reputed organisation like HDFC and nobody amongst the management team is bothered to speak to me atleast or help me out and HDFC has hired such kind of employees in their organisation. I am really very sorry to say about HDFC. I did have a respect for HDFC bank, but because of these people I have lost all the trust with the bank. I have an corporate salary account with HDFC since March 2006 which was opened by tracmail when I had joined. Even today also I am there with the company working as an Executive - Human Resources and We had salary accounts with the bank. I am going to request my company not to have such kind of fraud bankers. I would request you to take strict action aganst the bank and do the justice to me and to the people those who fall prey to this kind of fraud.