[Resolved]  Hero Honda — poor customer service

Dear Sir,
I purchased a bike CBZ-Xtreme (CG 13H 4617) from raigarh (Chhatisgarh).
Its float pin got damaged and now it is not available.
I lodged a complaint and gave the order for a new one. But still after 25 days, they have not placed an order for the same and saying that come and place another order. My bike is standing idle for more than a month.
When i call them for line up, either they dont pick the call or cut the phone and switch it off in the middle of call.
This is the worst service of any company i've encountered.

Please sort out the problem for god sake goodwill of your company.
Dealer's Name: Goyal Automobiles (Hero Showroom), Near Dhimrapur Chowk, Raigarh-496001 (chhatisgarh)

Regards,
Rajiv Kalra
[protected]

i bought 2 hero pleasure just 7months back and to my surprise the front portion of the scooter became loose and started rattling. on 3rd servicing this was pointed out the service center ( nikhi moters, bangalore) Without even looking at the assembly his reply was that it needs replacement. this clearly indicates this promblem is known and common in most of the Hero pleasure . further after 3rd servicing the `horn and blinker sound vanished.To be very frank this is 3rd scooter i bought and found it to be the worst as far as mileage, reliabiltyof components and servicing is concerned .My advice to potential customers of heropleasure is Go for any other scooter but donot go in for Hero pleasure.you shall repent the day u buy this scooter

Hi,

My name is Kewal Krishan, working in 510 Army Base Workshop as a J.E.

I purchased a Passion-Pro on May 2010 number is UP-15AN 6766. My motorcycle was damaged from front side at a road accident & Wiser & front mar-gad was broke. I went to Shree Shyam Jee Honda, Meerut for insurance claim. From last 5 week I went to there & did not get the parts of my bike.

I just want to know that " Is it a Hero Moto Crop Best customer service...? Is this my mistake that I show my trust on Hero comparatively others...? Should I drive my damage motorcycle...?

Hope you will listen on ground customer reality.

Kewal Krishan
[protected]
[protected]

I have taken a Honda Pleasure on 25th may 2012, from day one it has got the starting problem and wheel was not alignment properly. And fuel consumption is too much, now after three month I am facing the problem with bikes, its silences have got broken and the crank have got crack, service center is not so co-operative, there are only up to sell the bike, they are not consultant with customer care, please do not by such worst product.

Hero Honda — Change a Motorcycle

Sir meri gadi CD Delux dhuwa mar rahi hai. Meri complaint par Showroom ke malik ne gadi ka block badal diya. Fir bhi gadi pehle se bhi jyada dhuwa mar rahi hai. Mai ek sadharan insaan hu.Tathaa aap meri complaint par dhyan de. Anyathaa gadi badalwa de. Mujhe vishwash hai ki, aap meri vinanti swikaar karenge.
Ek sadharan Grahak
Dr. U. B. Rahangdale

Sahi hai sirji ye aise hi karte hai.

Dear Sir,
This is to inform you that i was purchase a Hero Honda Splender block kit from goel moters sitapur ring road Lucknow. but kit is not working proper as discussed with sales manager of goel moters i am not received justified answer.So kindly look in this matter please help my block kit under warranty please suggest.

Regards'
Abhay Saxena
[protected]

dear sir

This sajid from Vijayawada (A.P)i have purchased a bike
passion pro march 18.2003 IN rm motors
i am not satisfied with service &service executive
put the blaming and service executive is not giving the any suggestion also

Thanks & Regards,
Sajid
[protected]

dear sir my bike is plasure i am smbmit the bike to the serviceing to the laxmi atomobile solapur then my bikes batricover is damage then i ask to superviser then he told me his broken to the bike vibration i have also chang the last 6 month then agen his broken then please tell me what can i do plese tell me

Hello sir, I am Jayant Mahajan, I have splendor bike purchase in April 2012. and gives 70km/ltr. avg but after sixth servicing gives only 48 km/ltr, and see from first servicing the performance of bike down after each servicing, and aslo a think in bike EXIDE bettery has given that is also giving a bad performance, but EXIDE and Hero showroom both are not take action regarding this, in this situation customer what wiil do, , , , , , , , , , ,

sir i bought my spalendor pro from sehgal motors faridabad they r the worse dealer of hero group. their worker takes bribe for free service. my
reg no is HR 29 AE 4914. i KEEP ON STANDING FROM SIX IN THE MORNING BUT THEY REFUESED ME FOR SERVICE AS I HAVE NOT
PAID THEM MONEY. THX. RAKESH SHARMA [protected] AND [protected]

Dear Sir / Madam,

I have bought the CBZ Xtreme on[protected] from Jitendra Automobile's Pvt Ltd Nashik, Maharashtra - India.
Vehicle Regn No- MH15 -DA-7770
Engine No- KC12EBBGD02791
Frame No- MBLKC12ECBGD02872.

complaint No-1 Date[protected]
My bike has run only 2300 kms and there is lot of sound coming when i apply front disc brakes. i have complained about it in the authorized service station Jitendra Automobile's Pvt Ltd Nashik, . it's still pending...

And Now

My CBZ Xtreme Bike Front Apron Automatically cracked
since two months ago[protected]
I have complained about it in the authorized service station Jitendra Automobile's Pvt Ltd Nashik, (Replacement about insurance based) BUT THEY ARE EVERYDAY TOLD PART NOT AVAILABLE . ..
Please solve my problem, otherwise i am going to consumer from

if this continues we might not see CBZ xtreme on roads. But I LOVE MY BIKE so Please someone do have a look at problems in service station...

Rajesh sivan pillai,

Nashik, Maharashtra- India .
[protected]

Hello dear Sir/ma'am


I have purchase a hero splendor (pro) bike on 3th feb and i have submitted all documents on same day id photo proof and address proof 35 days left but i have not received my bike registration certificate .

deller name :- Globe automobile Delhi road Hapur


Regards
Sonu Tyagi
[protected]

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In this company, we give out loans at 3% for our customers who are willing to pay more in the next few years ..
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Hello,
I have given my Hero PassionXpro bike for servicing at
M/s. BIMAL MOTORSSITE NO 90, BYATARAYANAPURABELLARY ROAD, NH 7BANGALORE 560 092Tel: 71377137, 71287128
Mob: [protected]Email: bimalmotors.[protected]@heromotocorp.biz
Contact Person: MR. SUMIT SARAWGI
Service was very worst...!
I have particularly mentioned some problems with my bike.They not at all did well.
Seems simply washed and given to me. Even that cleaning also not that much good.

Please do the needful.
Thanks,
Naveen.

18/2, Opp. Ajronda Bus Stand, Mathura Road, Faridabad

Two workshop manager do misbehave with my Sister, Customer Satisifcation is not there . Both of them charge me extra 200 rupees. They do forgery in Service Amount . When i already gave the pick up charge why they charge me . After that they also don't know how to talk with customers specially girls. They Charge me extra minimum 200 rupees in Service Amount, They also both of them not strict on his work

Pl do take strict actions against these 2 workshop managers

Manager Name : Sandeep
Phone No :[protected]


R"s
Ankit Rajpal

Mob No :[protected]

SELF START NOT WORKING

DEAR SIR, I AM NEERAJ AND I PURCHASE HONDA CB SHINE ON DATE 09.09.2013. BUT SELF IS NOT WORKING(BATTERY PROBLEM) starting. I INFORM TO DEALER BUT NO ACTION TAKEN . PLE. DO NEEDFULL.

I have a HERO Passion Expro bike. I went your Reliable Hero, Matkuria, Dhanbad for service, pickup, sound in back wheel issue. After two days servecing my bike have same problem. I go your showroom your mechanic Mr. Gope said don't worry sir I immediate solve your problem, but after two days the same problem again arise. This is continuing two or three times my bike have same problem.
After some month I again went your showroom for same problem your official said your bike is due for servicing, after servecing your problem is shortcut. I agreed for her suggestions.
But after servecing my bike have same problem.
It is too poor and irretate service for me.

Please shortcut my problem.

Thank you
[protected]