Madam/ sir,
With great dissatisfaction and disgust, i bring to your notice the poor and frustrating service that is being given to the customers (me in specific terms), by the PRATHAM MOTORS SERVICE STAFF.
I had purchased a red coloured hunk on, 6/5/08, with an intent to have a beautifull and a joly riding experiance ahead.
However, as soon as the bike roller out of the showroom, the delivery person accidentally rubbed the side plastic pannel against the wall and put a bad scratch. With a heavy heart and disgust, i did not say any thing to the service person.
next he pulled the accelerator hard resulting in tappet noise from the engine ( which i got rectified from another trusted showroom).
I would like to point out that this is not a good thing a far as the engine is concerned. I next pointed out the noise in the engine to the delivery person and got a responce that this has been deliberately kept "like that" from the company and will be rectified at the first service.
My frist service was on 21/05/08 ( i have a hectic schedule so i went to showroom on sunday)
I had some minor ( and some major ones like the tappet) problems with the bike.
When i collected the bike in evening, i noticed that the engine had gone from bad to worse.
The gears were not changing properly, the tappet was still making noise.. The disc brake was making noise while braking
Later i found out that i was getting a milage of just 20 kmpl ( my 8 yr old maruti 800 gives me a better average than that) . Assuming that this was due to running in period of the engine, i still did not make a hue and cry of this issue. But pointed it out to the floor manager teh fifth day after the service.
The words that i got from him was as follows.. What do you expect from a 63000 rs bike?
These problems are normal and you do not need to worry about that.
If this is true then i am really sorry that i expected the desh ki dhadkan to be good. I probably forgot that like our desh is full of corruption, i guess the dhadkan has also been affected.
Never the less, i thought that this probably a bad day for me and forgot the incident.
The bike had started making squealing noises while braking and i went thrice to the service center. They washed the disk and said the problem had been rectified. Needless to say, the noises started as soon as the disc was dried. I had even pointed out to the floor manager that there were scratch marks on the disc and this could be due to defective brake pads but he refused and just washed the disc as usual
Till the second service, the condition of the disc had worsened. The scratches had become dark lines. Fearing a seizure, I got the disc pads replaced from goldstar motors (paid one). By this time, my experience with this bike had been not even satisfactory. Almost every part of the bike was squeaking.
Second service was on 29/06/08
The problems were as follows
1) Bike was choking at low speeds and there was binding on the accelerator. I.e. the engine accelerated quickly but the slowing down of the engine was slow. It took 10 seconds to lower from 5000 rpm to 2000 rpm.
2) Tappet noise had become horrible
3) Chain had become loose (this was not due to defect in the bike but due to a trip to Mumbai)
4) The gear lever had to be pushed hard to change gears and i even spoiled a new pair of JORDANS due to this.
These were the problems before service,
After the service, i found that the rear bulb had stopped working (do not know how this happened)
After the service the bike was just as bad as it had been.
This time i lost my temper and blasted the floor manager and even complained at the reception. Due to this, the bike was serviced again in front of my eyes and i do not have words to expressing the happiness i felt after the service.
The bike was running like a dream, the squeaking had gone, the switches were smoooth. Gears were butter smooth. In fact my bike had become better that ever. Even the first ride of this bike was not this good. The bike had become so smooth.
Before continuing further i would like to point out the height of shamelessness and the laziness of the PRATHAM motors shop floor team in this experience.
The third service was on 7/9/08 and good ( i guess due to the previous blasting)
In the fourth service, the service was as bad as usual (the shop floor manager was missing so was the reception lady)
During this service, even though the bike was having no previous problems, they failed to clean the carburetor which i got to know later while collecting the bike
Now this was the end of my services in PRATHAM motors. I have decided that i will never get my bike serviced by that showroom.
Just for an estimate that how much I have suffered, i would like to bring to your notice that my next two services were done at GOLDSTAR motors and i never faced any problems with their service.
Not the question is of what use is your warranty if these incidents happen?
IF SUPPOSE, TOMORROW, I FACE A ENGINE PROBLEM LIKE WORN OUT GEARS OR EVEN A TAPPET CHANGE, WOULD I GET IT FREE OF COST ? AND CONSIDERING THAT I HAVE ALREADY HAD TO GET THE BRAKE PADS CHANGED WHEN THE BIKE WAS ALMOST NEW, how do you expect me to believe that if i purchase a hh bike. i will not have the same horrific story again?
IF YOU TRUELY BELIEVE THAT THE DESH KI DHADKAN HAS NOT HAD A HEART ATTACK BY SUCH [protected]@#KING IDOTS, PLEASE DO REPLY TO THIS BEFORE I PULL THEM AND LATER YOU TO THE COURTS TO GIVE YOU A PROPER PEICE OF MIND.
THANKING YOU FOR SPENDING THIS WONDERFULL TIME
DEEPAK.M.PATHANIA
( ANOTHER STUPID CUSTOMER WHO BELIEVED IN H.H QUALITY)
Aug 14, 2020
Complaint marked as Resolved 
