This in reference to my Warranty Service to my Hero Honda Hunk Bike No. AP 09BN 9466. I had purchased the Bike on 20th March 2008 from your Dealer Modi Motors Secunderabad. Till Sept 08 I was in Hyderabad & was very much satisfied with the Service Provided by them.
But, after getting transfered to Delhi, I gave my Bike for Service to your ASP M/s. Oswal Motors Pitampura Village in New Delhi. I was very much disappointed by the Service Provided. The main problem was the noise coming from the Chain Cover (due to loosening of chain).
But to my dismay, the Service provided by M/s Oswal Motors was the 3rd class, which was never expected by a Company of the Cadre of Hero Honda.
First of all, the Bike wasn't washed at all.
The gears of the Bike were not smooth after service & there is a lot of problem when I shift the gears, as they were not greased during Service.
The Front Brake (Disc) of the Bike started creating noise, after Service.
Apart from that, the noise problem of the Chain was not rectified.
When after 2-3 days of the service I went back, to M/s. Oswal Motors, Pitampura Village, a young guy some where around 16 yrs. of age (who was one of the mehanics working there) responded as follows to my queries:
Gear shifting is not smooth because the Clutch lever has to changed as it has bent, estimate 70 rs. Being a Mechanical Engineer, I can Understand the Difference b/w the gear shifting when the gears are greased & w/o greasing. apart from that, I have observed the same while I got my Bike serviced at Hyderabad.
The Disc is making noise as Disc Brakes have weared, estimate 550 rs. This problem I was not facing before Service. Apart from this, noise donot comes all the time I press the Brake, only some times it is there, implying that the pad has not weared instead is loose which can be tightened.
The noise from rear is not of the chain but of the tool Box placed below the seat. The tool box is at that place since the day I have purshased the Bike. There was no such problem of the sound before this. Moreover I am driving a bike for quite a time now & can understand the difference between noise of tool box & Chain Loose.
Aug 14, 2020
Complaint marked as Resolved 
The Regional Manager
Hero Honda, Bhubaneswar
Sub: Non Attending the complain
Sir,
This is to inform you that, I have purchased a Hero Honda Passion Plus (FBK)
From Rohan Auto Riders Pvt. Ltd on 13.08.2008 bearing Engine No: HA10EB8GH32 $ Chassis No: MBLHA10EL8GH42146. From the date of purchase, I have been facing problem in gear which is not functioning properly. During its 1st servicing I have informed on 29.08.2008 at Rohan and they changed the Damper rear wheel and charged the value and told me there will be no problem any more. And the mechanic also told me if you have any doubt then you may check with other engineers. 2nd servicing was done at Shanti Motors on 16.10.2008. They realized the problem and refused to change because they don’t have any warranty claims. 3rd Servicing was done at Rohan on 26.12.2008, they also changed the damper rear wheel and told there will be no problem. When I informed to the Supervisor he replied that every thing is fine and there will be no problem.4th Servicing was done at Rohan Auto Riders on 14.02.2009 but did not listen my complain as they are busy in paid services as per the mechanic.5th Servicing was done at D.D Motors on 2.5.2009. They also realized the problem but could not attended to change it as they don’t have warranty claims system and told to go to Bharat Motors. When I went Bharat Motors on 9.05.2009, there the mechanic present told there is also problem in gear but refused to check or replace it as I have purchased the Bike from Rohan Auto Riders Pvt. Ltd. They told Rohan Motors will do the needful.
I request you to kindly direct any of the servicing center at Bhubaneswar to solve the problem with copy to me, otherwise I will file a case to Consumer Court or in the daily news paper for information to general public for harassment.
Thanking You,
Soumya Ranjan Parida
AtPresent : L.I.G, Block No: 9, E.R-80,
B.D.A Colony, C.S.Pur
Bhubaneswar
Mob: [protected]
The regional manager,
Hero Honda Bhubaneswar.
sub- To solve my problem.
sir
This is to inform u That, i have purchaged a Hero Honda HUNK
FROM ROHAN having engine no KC1EEBGA00744 &CSASIS NO MBLKC13EFBGAOO347. At 4Th service (2/8/2012)The service Engg realise That The fuel tank need to replace, This is already two monTh, There is no solution done, hey says waybill problem, stock problem.During The period imeet Mr ARUN at u r office he says please wait 5/7 days .Now he says i make order (black metallic fuel tank)and noThing can do.The service center says u meet Mr ARUN we cant do any Thing.
i request u kindly direct The servicing center to solve my problem. oTher wise i will try at consumer court and in Daley news paper for information to public for harassment.
Thanking you
sanjay kumar raTha .
bapuji nager .
bhubaneswar .
[protected]