Honda Cars India Complaints & Reviews

Sir/madam,


I has purchased one bike hero honda karizma last year in jan 2007 till date his fuel indicator is not working i made a lots of complaint to the dealer form where i took the bike and told to hero honda service center where i made all servicing but till date they are not responding me propely my bike waarenty period will expire soon , what will i do?


Deepak channe
[protected]

I have had the most horrid of experience today which left me thinking is it only me who has to face this situation or is this the story of every unlucky person who has bought a Honda bike. At time of buying my bike I was thinking about the legendary Japanese technology & customer focus. But the technology can be imported not the customer focus this I have learnt the hard way.

My Sad Story:-

In the first week of Dec 07 I sent my friend to service the bike as I was facing some problems with my fuse. The officer at the Honda service center in Thane (Sai point Honda pvt. Ltd.) Gave a talk off that as my service date is 25th of December I will not be able to service this bike now. Thinking this to be true coming from a officer on duty I had no option but to have my problem corrected at road side mechanic. How found a lose wire causing the fuse to burn-out. He did this in 2 mints flat. The BIG Honda service technician was not fit to diagnose a small problem.

As I was not able to come back on the 25th Dec 07 & because of some family problems I took the bike in today for a service (5th Feb 08). To my utter surprise they refused to honor the 4th free service. When I pointed out the fact that you had refused to take the bike in 1st week of Dec 07 they refused to hear me out. The Manager was rude and to the point this was a take it or leave it situation. He also said go and complain to any one go even to Japan & no body will hear you.

WHY should I have to lose one free service? I have first approached Honda within the time frame. They should take responsibility of same.

I would like to say out of the 3 joys Honda philosophy is based on Joy of buying is some thing I have lost.

The advice to all my friends is you can have a good bike but it is no good without proper service & that is Customer Service. We should be sure the company is not out to robe us from our rightful dues.

I would like to register a strong protest against the pathetic service given to me by the Honda service center and forcing me to lose one free service which was my right.

I purchased Hero Honda Cbz Extreme on 29'Jan'2007 (NOIDA) and that time i received an Insurance OVER NOTE NO from the dealer, It supposed to be expired on 28'Jan'2008. I visited ICCLOMBARD to renew my Bike insurance, but there i got to know that my policy was not generated, I had a long discussion with them and they told me the dealer is responsible for this, I visited the HERO HONDA also they said we can not give u your previous policy but we can renew ur policy without the previous policy. I asked him to renew the policy he renewed it and asked the payment to be done in cash, I said i can only give you cheque as a proof you give the cash receipt. He denied. I have been charged for my bike insurance policy but did not received any kind of document from ICCLOMBARD. So now if i do not receive any documents the HERO HONDA i will sue the hero Honda center for cheating me, Plz do something about this problem.

Thanks
31/Jan/2008

Dear sir/madam
I purchased the Bike Hero Honda Extreme on 5/3/2007 from Pasupati Motros, Adchini, New Delhi ,and after two days i complaint that the rear break is givig KAT KAT sound and front brake was not working properly.After repeated complaints the front breaks were changed from some other used bike and rear is still same.
from 2nd service i am regularly complaining that Bike is giving smoke but you service engineer is ignoring and giving excuses that the petrol is not proper.After regular complaints they opened the engine on 5th service and they changed some engine parts and since then other kind of sound is coming from the engine and i am regularly complaining about the same and your service engineer kept on ignoring the issue.
Today also service engineer say some of the engine parts are damaged / faulty.
After these problems I do not want to have the same bike because it is giving problem since the day one and i can not go to service center every now and then.
I have left the bike at service center of Pasupati Motors at Devli road, Khanpur and i want it replaced.

Kindly advice and reply

Thanks
Bablu sharma
Mob. [protected]
Bike no. DL 3S BA 3062

Hi
my name :lingeswar rao
contact no: [protected]

I have purchased hero honda cbz extreme on march 2007 it is just 10 months old and 7000 km done . I am facing serious problems with my bike right from begining of my purchase and I have been telling the people in bhanu automobiles kukatpally about the problems and they are least bothered. In the forth service {free} he changes the engine head parts now the engine has lost its bore due to that change my bike is having warranty and they refuse to give new one and moreover whenever i go I only see the workers available and the manager invisible . they give me a phone no and that mobile is always switched off his name is ravi shankar (sales manager) bhanu automobiles kukatpally hyderabad . I think the hero honda cbz extremes have come out with major manufacturing defects and the managers are hiding themselves from the customers since they do not have any answers for the customers questions . I would also like to thank the hero honda manufacturers for having such a great idea of putting used sedcond hand spare parts into one mass and produce avehicle naming hero honda cbz extreme. the show room guys are unable to deal with my bike and are hiding themselves to face me because it is a major defect and they do not have any answer so friends be carefull with hero honda cbz extreme . I expect the managers to contact me atleast after seeing this complaint (BHANU AUTOMOBILES KUKATPALLY HYDERABAD) is one authorised show room to cheat people so friends please be carefull before they steal 66,5000 (price of cbz extreme ) from your valuable earnings . for any comments you can contact me with the information provided above.

I bought a Honda City last year.
Honda City VTec last year. My experience with the car and service has been very disappointing.
In the new car, there was a problem with the window. It would often not go up completely. Obviously, it was extremely inconvenient to drive a car and park it when I was not sure if the window would close or not. I took it to Windsor Honda, in Kolkata and the lady told me flatly “This is a common problem with the car. These automatic windows are designed for other countries. Not for humid and polluted environments like India.” Subsequently I went to her boss, the service manager. He rubbished her claims and promised that the problem would be taken care of.
Since then, every time I have sent the car for service, the window has had to be “repaired”. The problem persists.
So bad has been the service that once I had to wait for a month to get my car back from Windsor Honda. I spoke to everyone from the mechanic to the GM Mr. Varun Khanna. And Mr. Khanna told me “Imagine, there are only 2 hospitals in the city and many patients. There is bound to be delays!” I couldn’t believe that Honda compares itself with failed municipal medical care system. I sent letters to all the available Honda contacts in India and in Japan and filed a complain with Honda 121. But I did not receive and reasonable response.

Iam owning a HONDA SHINE bike which is giving less maileage of 40 km/lit .Now my bikes third servicing also over till now also it is giving less maileage . I contacted with the concerned department but there is no good response from HONDA DEALERS.
I buyed it at ADHI HONDA malakpet .Now what i have to do i dont know plz help me.

The servicing from EVM Honda (Trivandrum) is Poor

I have been encountering this problem with my Karizma. The bike keeps jerking while 1st gear take off as well as while decelerating. I approached the service center, Fortpoint at Mahim. They made me change a number of parts ensuring that it will solve the problem but to no avail. Now after spending approx. 16000 Rs. on a complete service, the bike still jerks. What am i supposed to do now??? It is very annoying to ride a bike in such condition. Can a solution be provided for this?

Sir
This is regarding my fight with Honda Motocycles india. I am attching My comliant letters to them.
==============Last Mail=============
Sir
I wish to express my gratitude on your enthusiasm to attend my complaint and calibrating the issues I mentioned. Your technicians examined my bike with great attention. Unfortunately they compared my Honda shine with another Honda shine. And judged that there are moving...

Dear Sir,

It is to inform you that Honda City GXI was booked by me on 24th November 2007with your dealer M/S Sugoi Motors Pvt. Ltd., Moti Nagar New Delhi through their sales representative Vipin Pandey (Ref: Receipt no 20349 on 24112007 for Rs 25,000/- ) against their commitment to deliver the car on the 2 nd December 2007. But the company failed to keep its commitment .

Then they committed to deliver the car on the 5th December 2007 on which also they failed. At the time of booking, they were very well infomed that I wanted the car in the first week of December itself as my marriage anniversary falls on the 7 th of December.

The matter was brought to the notice of Mr. Tanuj (Area Head NCR). After having consulted with each other, the 3rd promise came that the car shall be delivered to me positively by the 8 th Dec. They failed once again.

It is very sad that no standard , inter alia, of transparancy was seen during my talks with various executives of the company. Mr Karan Kapoor refused to give contact number of Mr. Tanuj. Also Mr. Tanuj (Phone no. [protected]) refused to give the contact number of his senior. However, I received a call from Mr Vinay Jain (Phone no. [protected], Claiming to be VP sales NCR) on 5 th December evening. He informed that the car has been dispatched by the company and that he will ensure that I am delivered the car on 8th.But the company failed yet again. I called on Mr. Jain, 3-4 times but he proved helpless.

Today it is the 16th Dec 2007, I am yet to receive the car. Even your staff did not have the courtesy to give a call about the status. The last word I had, was with Mr.Jain on 8th Dec 2007.He had informed that he'll call back at 4:30 pm to inform me that whether they will give the car on 8th itself or the next day. But no call from him or anybody else till time.



All this has not caused me financial loss only but has caused mental agony and emotional damage for their having failed to deliver car before or even on my marriage anniversary.

I may painfully place it on a record that such a deficiency of service, non commitment, non transparency and irresponsible attitude was never expected by me from the company which seemingly sounded to have some minimum standards.

Would anybody from the company give a word on such a poor state of affairs of the company that I have experienced and the mental agony and the financial loss that I have suffered.



Kuldeep.S.Kalsi (Prop. Yuccabe Planters)

140-A DG-2

Vikas Puri

New Delhi-18
[protected] , [protected]

I want to complaint about the Hero Honda Showroom SPEEDWAYS AMRITSAR PUNJAB.I have purchased Hero Honda HUNK in 26.10.2007. After 1 days, i faced REAR WHEEL SOUND PROBLEM with my bike.After every two days, my bike was at service point to sort out
problem. In city Amritsar I am the first person who purchase this bike very first day without any test ride. I own Bajaj Bike Pulsar I have never face any problem in that bike. Because HERO HONDA is very good company, So when i saw Advertisemnt of HUNK in newspaper i sold my bike PULSAR and purchase this bike. But in that showroom no one give me any response. Every time they told that Spare Part is not available with them. They give order but they donot send spare part. Sir, According to your goodwill please solve my problem.I am a salaried person. I have no time to visit service point every after two day. With this hope your company will solve my problem as early as possible.

with thanks

RAMESH KUNDRA
Mobile No.[protected]
H.No.48 Paris Town Vijay Nagar
Batala Road Amritsar Punjab

I had forwarded this complaint to honda service head,but nothing has been done till yet.

Dear Honda Manager,

I would like open your eyes and want to highlight the kind of fraud practice which is being regularly done by your service agency and sales staff, please go through my mail and try to understand the kind of pain which you people are giving in terms of service, I am writing it on point wise.

1. I had purchased one Honda Eterno from your delear named DAKSH HONDA in Ghaziabad, my pain start from that day itself, first your sales executive( Mr Yogender Kumar ) has charged me Rs 500 extra without giving me any bifurcation of my total(Rs 39,350) amount, and assured me that you will get a printed receipt after a period of 1 month, which is quite amazing, and the best part is the receipt which I had got after 1 month was having a lesser amount ( Rs 37192), and when I had visited your delear outlet to clarify the same, they said very politely ,Sir we are suppose to charge Rs 500 extra as a registration fee, this is simply a fraud which DAKSH HONDA is doing it with every customer, when I asked for senior authorities contact number and started shouting on them, then they said sir we will return you Rs 300,WHAT IS THIS TELL ME ?
2. Now after that I thought every thing will run smoothly, but how can it be possible because I am a HONDA customer, after running it around 2700 km, it has started giving me some problems, at the time of running it has started giving lot of smoke and consuming more Engine oil ,which was obviously not normal, then I had approached to your service center( DAKSH HONDA ) on 12/10/2007 and after keeping it for 8 days, I suddenly got a call on 19th from your service executive Mr Mahipal Chaudhary with a strange question that, what is the problem in your vehicle, WHAT IS THIS ?
3. Now what is the surety that your agency who has kept it for 8 days not changed the parts of my scooter, now Mr Mahipal chaudhary said your piston got damage because of bad fuel, do you have any certified HONDA petrol pump, now just after 2700 km its start giving me such a big problems, now your service people are asking me Rs 2000 to replace my piston, and behaving like anything, , what do you think about your customer, are they fools.


I will tell you the HARD FACT in HONDA ETERNO is that, it has some manufacturing problem, which comes because your paper filter get choked just after 1000 to 1200 kms,
After doing lot of market analysis I came to know about it, and your daksh Honda is having some financial problem also which DAKSH executive itself discussed with me.


Now my points are very simple to understand, I want my problem should be resolved with in 24 hours time frame, and issue me a apology letter ASAP.


Registration no: UP 14 AK-4038
Model: Eterno 150 cc


Your poor customer,
K.C Sharma
Bharat Electronics LTD (Ministry of defence)
[protected]/[protected]

To,

Hero Honda Motors Ltd.

34/Community Centre,

Vasant Lok, Vasant Vihar

New Delhi 110057

Dear Sir,

Reference to my earlier complaint of 1st November, 2007, your zonal office representative Sh. Mahajan had attended it. Thereafter, the bike was given in the Workshop for resolving the issue. The bike was after some R & D, given to me and a letter was got signed by me that it is procedure to do it saying that the vehicle working satisfactorily without my riding and running the required KMs. I was told that there would not be any problem now, and it would be roused by running 3-400 kms. I observed that from the engine head oil is leaking from the stud after this R&D. Noise still exists. Changing of gear is very hard.

I am extremely sorry to put on record that I am not at all SATISFIED by the bike as well as your people. I am taking a last chance to bring this fact to your notice and thereafter I shall have no other alternative but to go to public media as well as grievance handling Court to resolve this issue as your tall talks could not satisfied me.

Now this is my last request to earnestly get me REPLACED THE BIKE and release me from this every day mental tourcher.

Hope to get your positive reply.

Yours truly,

Joy Parry

I have honda activa. I facing oil leakage problem from last eight month. I am continously follow up with company regarding this. Company service is hopeless & company reprensatative are not empowered.

Still I am facing oil leakage Problem....

I had bought a HONDA scooter from ghaziabad agency called DAKSH HONDA,and now just after 2900 KMs running it has started giving me some problem,after that when i had contacted agency for service i got surprised with there silly responses, which they have given it after keeping it 12 days in there service center,they said because of bad fuel your piston got damaged and we will not consider the same in warranty, I am owning one bike and one 4 wheeler also and always feeling my petrol from that petrol pump only (bharat petroleum vivek vihar).

And now he is asking for Rs 2000 to repair it, this is simply a manufacturing problem nothing else, I have some personal contact in HONDA, and i am really surprise by knowing the fact from a company person that in Honda this is kind of problem which is coming in every 3rd Honda scooter, now why should customer suffer.

Sir, i have many new projects for improve the milage of the two wheelers, gear settings, small the amount of the usage of fuels, etc... My email adress is given above. Please sent your desition of the above projects (or) one call for me, i will appear.
my mobile number is -[protected]

I bought a Hero Honda Passion plus in Shreee Sadgurukrupa Motors - Uran,Mumbai.Phone no is[protected]/32997705, fax no 27230403. A S.S.P.dealer of the Hero Honda company on 05/02/2007.

But till date we have not receive Bike registration number after that we have submitted all document Rent Agreement, police rent registration form, certified of residence Address proof on company letter, voting card Xerox & original handover to Mr. vasan. I directly called to Agent Mr. Parsad. Mobile no is [protected]. and Agency but no give any satisfy answer so I know that who is responsible and liable for registration number or company only on goal for sale of bike.

i kept my bike hero honda cd dawn on 25.10.07 for break rode and petrol cock. i received a call in the afternoon that break linear is also gone. so he asked me to replace it and i did agree. my bike was working very much ok on the day only problem was my break rode was broken. now in the evenning he called again that your petrol tank contains water in it and he told me that cleanning of tank is compulsory so i have to agree. now where my bill should come aproxx.Rs.300 it came to rs.850. ok. no problem.

but to my surprise after my bike covered only 25 kms. from the day it came back from your service station it got stopped. i called your service center he send two service boy at my house and took my bike to the service centre statting that plug contains oil and plug is short. after when in the evenning i called at your service center asking about my bike delivery he says that your bike have severe problem of piston, heads and plug and now the total expenses is rs.2500 to 3000. i don't understand that when my bike was running propperly and in perfect condition how all this happened.

i kept my bike for brake rode repair and petrol cock new problem occured like piston and heads. will you please explain me that what type of cheating is done with me.


thankin you,

your's truly

nitin agrawal

Dear Sir,

I have purchased Hero Honda Glamour Drum Bike on 24.02.07 with the following descriptions:-

1. CH No. 07BASM2253
2. E. NO. 07BASM22355
3. MFC CD - HHML
4. Colour – Black
5. Class – MCYL
6. MFG. DATE – 02/2007
7. FUEL - PETROL

At the outset I would like to express my dissatisfaction on your products initial level itself. Prior to this I had a TVS bilke, which was giving good mileage as well as pick-up, even though it was old. First time I purchased your Honda products, during this petite period now I started feeling that my decision of purchase of Honda products proved wrong and I became victim.

I have made following complaints during my second free service few days back to M/s. UPPAL MOTORS, NOIDA for my bike:-
1. Break checking (Not at all done)

2. Gear Trouble (Apply of gear from 1st to 2nd is needed lot of force, and 3rd and 4th is O.K.)

3. Less Mileage*

4. Engine go off (missing) while riding

My bike gives average mileage of only *35 KM /LTR and I am the only lone rider of my bike that too rarely have a pillion rider. Last night also bike engine went off thrice in short span of time, initial both times, it started again and third time engine could not be started, therefore, I pulled my bike all the way to my destination. I opted Hero Honda only for mileage purpose and less maintenance, otherwise I could have preferred some other brand bikes. My bike is not more than six month old, in the initial stage itself if it is started giving trouble, what will happen for another fifteen long years.

After being paid to me deprived services from M/s. UPPAL MOTORS, NOIDA, they called me over phone after 2 days of service to get feed back from me for their Customer Service, then I expressed my disappointment in their service, subsequently she said simply, if not satisfied then GET THE FUTURE SERVICES DONE THROUGH SOME OTHER DEALERS.

Six month is well enough to appraise the products, during this period I was not receiving any desired results from your products. I have no option except switch over to other(s) bike.

I hope the above narration is well enough to understand my problem and awaiting for your valued reply from you per return pls.

Your early action/advise in this regard will be highly appreciated

I HAVE NOT RECD ANY REPLY SO FAR AS ON 24.08.07